Courier Scandal With shoppers increasingly relying on private parcel companies to deliver online purchases, Dispatches went undercover in April 2013 to find out why couriers sometimes fail to deliver.
Andy Foster
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Courier Scandal Staff at one of Britain’s largest courier companies have been secretly filmed dropping, throwing and kicking customers’ parcels. Many of the packages being damaged by workers at UK Mail were labelled ‘Fragile’ and came from leading internet retailers like Marks & Spencer, Tesco and Dell.
Andy Foster
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Courier Scandal The shocking footage confirms the fears of many web shoppers that their expensive purchases are being lost and mistreated by private delivery companies. Across the online shopping industry, problems with deliveries cost businesses an estimated ÂŁ851million a year.
Andy Foster
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Love Mail Love Mail believes that every single parcel sent via our service should be sent in confidence. Once you entrust us with your parcel we will love and care for it until it reaches its final destination.
Andy Foster
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The stages of Love Development of Love Mail logo. All of which include the love heart symbol which represents the TLC given to each parcel Love Mail delivers.
Andy Foster
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The power of Love The Love Mail concept revolves around the word ‘love’ and the colour pink. Parcels will be stamped with ‘Handled with love’ or ‘Delivered with love’ reassuring Love Mail customers that their parcel has been loved from despatch to delivery.
Andy Foster
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Digital Love With Love Mail, every parcel is loved! This means that you can track your parcel every step of the way using the Love Mail App.
Andy Foster
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We LOVE your parcels Love mail wants their customers to know that their vans have been designed to make sure that your parcels can not be damaged along their journey. Every parcel is important to Love Mail and each and every one of them is loved.
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Passion for parcels The Love Mail delivery people share the same passion for parcels. It is their duty to assure that the parcel is loved throughout its whole journey making sure it arrives at its destination unscathed.
Andy Foster
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Don’t go breaking my heart The care for your parcel is of the upmost importance to Love Mail. A damaged parcel is an unloved parcel and it is Love Mail’s promise that your mail will be delivered undamaged.
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True Love Because Love Mail promises that your parcel will be delivered undamaged, it may mean that it takes slightly longer to get to your door. This extra time has been spent taking extra care of your parcel so you don’t receive damaged goods.
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Parcel Tracker Love Mail allows customers to track their parcel every step of the way. We believe that you deserve to know exactly where in the world your parcel is and exactly when your parcel will be delivered. A film showing this application can be accessed at https://vimeo.com/81328905
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Finding Love The Love Mail app requires a parcel tracking number which you will receive once your order has been processed. All you have to do is open the app and key in this code to find out where your parcel is.
Andy Foster
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Wherefore art thou The Love Mail app tells you your parcels stage in delivery e.g. ‘In Transit’. It also has a map so you know where your parcel is in the country and how long it has left to travel. The bottom of the page logs all of the places your parcel has been and what time they were in that location.
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