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“Treat employees like they make a difference, and they will” –Jim Goodnight I begin this note, as I begin each morning, sharing a quote with employees as a reminder of a concept that is near and dear to my heart: emotional intelligence. In its simplest form, emotional intelligence is the ability to understand and process your own emotions while being able to understand and relate to the emotions of others. We recognize that developing a high level of emotional intelligence in today’s workplace culture is a vital factor for success, as it drives employee performance and engagement. With that said, our focus has been and continues to be cultivating emotional intelligence across our entire organization. As you know, we recently conducted a company-wide employee survey to get a better understanding of employee morale, satisfaction, and engagement. We are in the process of compiling and analyzing the data; once we receive our results, we will be sharing them with the entire organization. Additionally, HR and Management will meet to discuss and formulate action plans to address areas where improvement may be needed. Our goal is to provide an atmosphere that stands true to our core values, where our employees can thrive and be the best they can be. I truly appreciate you devoting your time to provide honest and thoughtful input. Another platform by which we encourage you to share your suggestions and ideas with us is the Idea Bank. Remember that any idea can help make a positive impact, so please be sure to share your great ideas. Finally, we hope you enjoyed Employee Appreciation Week, along with the various fun events that occurred throughout the company, which served to highlight and celebrate our most valuable asset: you!
Thank you for all you do – you are the key to our success!
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- Rick Yockelson, SVP of People and Administration (HR) Meet Meraine Mendoza:
Meraine began her career with Hudson Group as a Sales Associate in Miami International Airport a little over three years ago, providing excellent service while working in our Sunglass Hut shop. In fact, our entire Miami Sunglass Hut team sets the customer service bar high, racking up seven 100% scores out of eight mystery shop evaluations during 2015. Still, Meraine stands out with perfect scores each time she was shopped – a total of four 100% scores! Undoubtedly, she truly exemplifies what it means to be “The Traveler’s Best Friend.”
HAVE A BRIGHT IDEA? Share your ideas with our Idea Bank Community on Facebook! facebook.com/groups/hudsonideabank Your idea can help make a positive impact, so think outside of the box. Check out other employees’ ideas and enter for a chance to win a prize! Questions? Contact: ideabanksupport@hudsongroup.com
According to her evaluations, “Meraine includes all the characteristics expected of a 100% Pure Miami Service experience in her interactions. She is friendly and welcoming.” In addition, “she makes the customer the focal point of her attention and asks clarifying questions to help determine their needs.” All of the evaluators commended Meraine on her professionalism and product knowledge. Meraine states, “I am so happy knowing my knowledge and hard work payoff. I’m glad to hear that my customer service is satisfying customer needs.” Meraine’s commitment to excellence and hard work certainly did payoff: she was recently promoted to Supervisor. She was also recognized by Miami Airport’s “100% Pure Miami Service” team. Specialty Retail Manager, Beatriz Morales, notes, “I could not be more impressed with Meraine. She truly is an asset to the Miami team!” Great job, Meraine – keep shining!