TRANSFORMING TRANSACTIONS INTO
relationships
Providing
superior Value to customers who Trust us to deliver technology Innovation and business Excellence
Corporation
SRELATIONSHIPS TRENGTHENING OUR Another year has passed for NCR Pakistan and has indeed been a year of conquests, strengthening our relationships, setting industry standards by paving the way for others to follow and making the board more difficult for others to play! In the year gone-by our international initiatives like the Global Consultancy Centre, where we are establishing Pakistan as an outsourcing hub has added lustre to Pakistan's International image both within NCR and outside. We are projecting technology levels Pakistan is capable of at lower costs to customers and judging from our success since conception, I am confident that Pakistan will be in the top 10 outsourcing countries by the end of next year. Our Teradata University Programs are such a success with Universities that our data warehousing case studies and technical details have been incorporated as course materials in many top universities in Pakistan. This is our effort to ensure that students graduating from these Universities are up to par with the hiring requirements in the local as well as international market and also in NCR where we strive to open up the opportunities for the brightest minds in Pakistani Universities. In the financial sector we have passed a major milestone in the Self Service Banking with 1000 ATM's installed at various sites across the country. We have provided our valued customers with not only the latest in hardware, but we understood their need for personalization and hence have created a number of suites based on our APTRA software that allows our clients to interact with customers and promote their latest offerings at the ATMs. This initiative led to the establishment of the Software Development Centre, which has the mandate to come up with value added applications for NCR self service solutions. This group will enhance & value add more services in the self service arena beyond dispensing & accepting cash, therefore it is a focused group dedicated to consolidating requirements from the region and accordingly enhancing and developing applications . We have the highest commitment to quality and ensure that applications being rolled out are robust, easy to maintain and certified in the self service environment None of this would have been possible without the assistance of our much valued customers. We have built and continue to build on our existing relationships by making them stronger. We have also created new relationships in Pakistan that I am confident will grow with time. Without this assistance we would not have become the corporation that we are today. Thank you
Syed Bader ul I slam
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Corporation
TTRANSACTIONS RANSFORMING INTO RELATIONSHIPS
NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR is a leader in providing Relationship solutions to customers worldwide in the retail, financial, communications, manufacturing, travel and transportation, and insurance markets. NCR's business solution offerings are built on the foundation of its longestablished; industry knowledge and consulting expertise, value-added software, global customer support services, a complete line of consumable and media products, and leading edge hardware platform.
NCR's Relationship Technology solutions include; Privacy-enabled
warehouses
and customer relationship management (CRM) applications, operational CRM solutions (Contact Centers), store automation, automated teller machines (ATMs) and web kiosks.
To learn more, go to
ncr.com
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Timeline History Timeline
W E HAVE COME A LONG WAY! 1879 James Ritty invented the cash register
1926 NCR became publicly owned
1942 NCR engineers helped break the German Egigma code during WW II.
1957 NCR announced first fully transistorized business computer, the NCR 304
1983
Developed 32-bit microprocessor chip set for UNIX Towers.
1884 John H. Patterson founded the National Cash Register Company, maker of the first mechanical cash registers.
1885-87
1892
1894
Entry to England, France, Belgium, Holland, China
NCR pioneered modern salesmanship with first sales primer.
Patterson opened one of the first salestraing schools.
1906 Charles F. Kettering designed the first cash register powered by an electric motor.
1911
1914
1938
One millionth cash register sold.
NCR developed one of the first automated credit systems
NCR entered computer age with electronic accumulator
1952 NCR acquired Computer Research Corporation (CRC), of Hawthorne, California, which produced a line of digital computers with applications in aviation.
1953
1954
1956
NCR established the Electronics Division to continue to pursue electronic applications for business machines.
Microencepsulation technology invented
NCR Post-Tronic for banks was first to use magnetic cards to store previous balance information
1962
1968
1974
1982
NCR among the first to demonstrate the use of satellites for data transmission
Jack Janning invented liquid crystal displays (LCD)
• Company changed its name to NCR Corporation. • NCR commercialized first bar code scanners.
The first NCR Tower supermicrocomputer system was launched, establishing NCR as a pioneer in bringing industry standards and open systems architecture to the computer market.
1986
Fortune named Teradata product of the year.
1990
Global reach to more than 200 countries and territories
1995
1996
1997
• AT&T announced spin-off of AT&T GIS by the end of 1996.
Microencepsulation technology invented
Signaling its evolution from a hardware-only company to a full solutions provider, NCR purchased Compris Technologies, Inc., a leading provider of store automation and management software for the foodservice industry, and Dataworks, a company that develops checkprocessing software.
2003 2002 India ATM manufacturing facility opened.
2005 Global leader in ATMs for 18 consecutive years.
• Mark Hurd appointed CEO of NCR. • NCR introduced first “hybrid” scanner to read UPC codes and RFID tags. • Granted patent for signature capture.
2004
First RFID-enabled self checkout.
1991
NCR purchased Teradata Corporation, acquiring its advanced and unique commercial parallel processing technology. NCR Teradata becomes the world’s most proven and powerful database for data warehousing. • NCR acquired by AT&T.
1994
NCR name changed to AT&T Global Information solutions (GIS).
1998
2000
NCR finalized the transfer and sale of their computer hardware manufacturing assets to Solectron, confirming NCR's commitment to concentrate on the market-differentiated software and services components of their solutions portfolios.
NCR acquired CRM provider Ceres Integrated Solutions and services company 4Front Technologies, deepening NCR's solutions offerings in key markets.
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Impressive track record in introducing new technologies to Pakistan’s IT industry and setting standards for others to follow.
I NNOVATION PAR EXCELLENCE NCR was the first company
Which started the concept of Open Systems in Pakistan. Introduce Unix Operating System in Pakistan. Introduce, propagate and expand the market potential for Automated Teller Machines (ATMs) in Pakistan. Organize an IT week as part of Pakistan's Golden Jubilee Celebrations. Introduce Education Centers in Pakistan in collaboration with a local company. Initiate and support development of Self Service Software in Pakistan. Initiate a one-ofits-kind university program in Pakistan. Launch
Data
Warehousing
thefirstcompany and integrated Call
Centers in Pakistan.
All the above initiatives resulted in excellent results and a strong contribution to the progress of the country.
NCR has been operating in Pakistan as a multinational company since the early 1950s.
NCR has contributed immensely to the development of information technology in Pakistan. EXCELLENCE CONTINUES TO BE THE THEME FOR NCR' S PRESENCE IN PAKISTAN.
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Extend customer reach. Drive revenue productivity. Deliver differentiated service.
L EADING FROM THE FRONT History Timeline
NCR, in Pakistan, is bringing a technological culture change to revolutionize the IT industry through special focus on customer service. Services are an essential component of NCR solutions, and NCR is a global leader in IT services delivery. NCR's comprehensive array of service capabilities supports the ongoing needs of organizations in Pakistan to help them in maximizing IT investments.
Our customers in Pakistan are some of the leading organizations representing key sectors including government, telecommunications, financial, retail, education and airline industry. We are surely leading by example in the marketplace and will continue to dominate this market through superior technology and ourworld class professional services organization.
Leveraging its global presence and capitalizing on 120 years of experience and a great reputation as a key technology and service provider, NCR provides total solutions to customers worldwide and in Pakistan. NCR believes in showing commitment and establishing benchmarks in Pakistan.
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CONSULTING EXCELLENCE Center of GCC Expertise Pakistan
Teradata has announced the establishment of a Global Consulting Center (GCC) in Pakistan which is another landmark development in the history of Pakistan’s IT industry. It is the first time a major multinational has decided to set up a facility of this scope and sophistication with the potential of employing a large number of Pakistani computer science graduates.
The GCC extends the Teradata global resource hub by providing competent resources, offering key solutions through an effective onshore/offshore delivery model. Being unique and modern, the consulting facility is dedicated to providing NCR’s specialized expertise on data warehouse and CRM implementations. NCR has already shown that it is one of the most admired IT companies within the region and the establishment of the consulting center is just another step in this direction. Globally, organizations have started investing in key geographies to leverage the
globalconsulting
competencies across regions and benefit from cost effective infrastructure & incomes. With the distances shrinking through technology advancements and the market becoming more and more competitive, we believe in understanding the needs and requirements of the customers and developing local skills to address these needs keeping quality the highest priority.
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Increase Revenue and Extend Customer Reach
N OT JUST ANYONE, NCR PROFESSIONAL SERVICES NCR Professional Services understands your challenges, and leads you through the roughest business terrain. With two decades' of experience in solution design, development and support, our consultants are able to offer more comprehensive professional services than any other competitor. These services include; a deep understanding of our customers and industry needs, business and technical dynamics, detailed business consultancy, site assessment and analysis, and business effectiveness modeling and technical services for integration and networking.
Our professional services organization continues to provide value-addition to our customers so that they can provide better value to their customers. We also offer total project management expertiseso you can be fully confidant that your project is being handled by the most experienced professionals in the industry. We continuously invest in our people so that they truly world-class.
ACHIEVEMENTS NCR Pakistan became the first multinational in Pakistan to achieve Capability Maturity Model (CMM) level III certification and was also positively assessed for one of the two Key Performance Areas (KPA) of level IV.
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Enabling decision-makers at all levels to leverage integrated enterprise data for better, faster decisions that drive top and bottom line growth.
Enterprise Data Warehouse
Teradata, a division of NCR, offers powerful, enterprise analytic technologies and services. Companies use Teradata速 solutions to get a single, integrated view of their businesses so they can make better, faster decisions that drive growth and profitability. Companies leverage this integrated view to identify opportunities to increase revenues, decrease costs, and improve relationships.
datawarehouse
Our industry focus allows Teradata to better understand the problems you face as you conduct your business, allowing us to develop the solutions necessary to solve common business problems.
These solutions include the Teradata DataWarehouse and Database, CRM analytical applications and services. NCR Contact Center is an integral tool for providing excellence in customer services and customer empowerment. At the same time, Teradata solutions are more cost efficient and simpler to manage. With our proven expertise in enterprise data warehousing and best-inclass technology, Teradata can help you see your
To learn more, go to
Teradata.com
business like never before.
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T HE POWER TO TRANSFORM
Financial Solutions
APTRA™ means more than just 'making it go', it's about new business opportunities, superior security and the use of modern, easy to use technology. APTRA™ is a family of options, each one designed to deliver specific business benefits and flexibility. Starting as the `Cash Register Company’, NCR continues to provide leading innovative technologies and solutions for handling cash based transaction, whether dispensing cash or accepting cash deposits through Automated Teller Machines (ATMs). NCR has been instrumental in improving the banking scenario in Pakistan, allowing provision of new and improved services, be it self service banking, internet banking or mobile banking facilities. NCR also took the lead in introducing scanned check deposits on ATMs and managed to locally develop value added software and services including; interactive and talking ATM, advertisement campaign management on ATMs, ATM network remote management, ATM security against fraud and for dispute resolution. NCR has been building financial cheque processing systems for over thirty years. These chequeprocessing systems operate in over 15,000 financial institutions in more than 90 countries. NCR offers wide array of fully integrated enterprise-wide image solutions, which include cheque processing, signature verification system, electronic document management/archive, remittance processing system, cheque truncation at the branch teller, electronic cheque presentment with Image Exchange (ECPIX) and cheque personalization.
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Combined with proven partnerships with leading technology companies, this makes NCR a tier-1 provider in the global service industry
S ERVICE EXCELLENCE
Worldwide Customer Services
WHEN AND WHERE YOU NEED W ORLD-CLASS GLOBAL IT SERVICE DELIVERY NCR provides a robust portfolio of service and support offers across the globe. The strength of NCR's Worldwide Customer Services lies in our ability to provision and manage global IT solutions.We understand the unique needs of IT operations for each of our customers. Our goal is to help our customers better manage their IT environment to support the needs of their business.
NCR has proven service capabilities with a global base of Teradata速 Warehouse, Retail Store Automation, Financial Self Service and, Payment Solutions.
excellence
NCR is leveraging its global presence and experience to deliver a comprehensive portfolio of IT Infrastructure Services (ITIS) to businesses across several industries... providing service excellencewhen and where you need IT.
NCR's Service Capabilities include Management Services (operational responsiblity for your technology assets), Infrastructure Consulting, Deployment & Integration and Maintenance & Support.
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Increase Revenue and Extend Customer Reach
A NALYST VIEWS History Timeline
NCR and Teradata are widely acknowledged as the leaders in self service, data warehousing and retail automation and Customer Relationship Management (CRM) solutions by the leading industry analysts and consultants. The list of these leading analysts includes prestigious names like; Gartner Group, Petricia Seybold Group, IDC, META Group and Aberdeen Group.
In one of its reviews, META Group acknowledges that NCR provides by far the most robust methodologies to help customers align their business and IT imperatives, and develop a flexible data warehouse architecture to support the long term needs of the business. Similarly, Gartner Group in its recent Application Server Evaluation Model (ASEM) update (2003) reaffirms the leadership role of NCR Teradata for the fourth consecutive year in the area of Data Warehousing. Similarly, NCR and Teradata are recognized as the market leaders in the field of Data Warehousing and Call Center solutions, by Merrill Lynch in its report on IT & Telecommunications Investment opportunities in Pakistan.
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A goal is a dream with a deadline. Set your goals high and don’t stop till you get there.
T HE POWER OF KNOWLEDGE Teradata University Program
Education is a cherished tradition at NCR. We initiated a first of its kind NCR Teradata University Program in Data Warehousing with an aim to develop knowledge and skill base to establish Pakistan as a niche player and leader in this emerging technology.
The partners in this unique initiative are; Lahore University of Management Sciences (LUMS), National University of Science and Technology (NUST), Institute of Business Administration (IBA), Comsats Institute of Information Technology (CIIT), National University (FAST) for their campuses in Islamabad, Lahore and Karachi, Mehran University of Engineering and Technology (MUET) Jamshoro.
Over the last few years, Teradata Certification Program in Pakistan has created a large number of Teradata Certified Professionals and Teradata Masters, and the number is growing by the day.
NCR Pakistan is also the first multinational to have
education
started NCR Education Centers with state of the art
facilities & providing quality education to the corporate and masses both.
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"If you have a purpose in which you can believe, there's no end to the amount of things you can accomplish".
RECOGNIZING EXCELLENCE Excellence Awards
In 1997, NCR took a major initiative and organized the first ever Information Technology week as part of Pakistan’s Golden Jubilee celebrations. It was the single largest series of activities ever held across the country related to information technology, including IT Awareness Walk, Golf Tournament, IT seminars, IT Education Day and introducing IT Excellence Awards.
NCR National IT Excellence Awards have now become an integral part of the IT industry recognizing various professionals associated with IT - be it software developers, network experts, youth, exporters, researchers, journalists, educationalist, pioneers or life time achievers.
The NCR IT Excellence Awards process is verified by international auditors of world repute. The winners are recognized for their efforts in an impressive ceremony in a befitting manner.
With each passing year, the awards are gaining recognition and popularity among the industry and public in general and have become one of the most sought after award for the IT talent in
Pakistan.
For
more
information,
please
visit
the
websitewww.itexcellenceawards.com
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NCR will be a key partner in providing leading edge terminal technology and distribution, service and maintenance capabilities on a global basis.
Financial Self-Service
NCR offers self-service deployers the most comprehensive hardware, software and service solutions on the market A Portfolio Of Solutions Driven By Customer Needs Global leader since 1987 Over one third of the world’s ATMs are made by NCR Operates in 130 countries Delivers market leading ATMs, related software and services, Worldwide Our solutions enable businesses to reduce costs, generate revenue and enhance customer loyalty Save anything from 30% - 70% of the cost of handling a counter transaction using NCR’s deposit solution Deliver cost savings by using a single ATM host across your network, with APTRA Edge Generate revenue by offering targeted services, 24 hours a day, with APTRA Promote Improve revenue opportunities with typical availability increases of 2% through NCR’'d5s Services Personalized messaging and preferred transactions
expertise
using APTRA Relate builds loyalty, increases customer retention and generates revenue
Our strategy leverages NCR’'d5s strengths in technology, services, industry knowledge and portfolio offeringto meet the needs of our customers better
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Data Warehousing that works!
Call Centers
The data warehousing is not only the cornerstone of our architecture, it is also the key to undersatnding our customera and how they use our products and services. The key to achieving the growth you expect and demand from your company lies in understanding how your customers, networks, products & services create the greatest value, then maximizing those relationships & revenue streams. The power to grow profitably is embedded in all your sources of data. Collectively this data turns into information and information into knowledge and knowledge into power. Every call detail record, every e-mail sent, every SS7 record recorded, every interaction is a potential source of information. At NCR, we help businesses transform transactions into relationships with our Teradata data warehouse and Advanced Business Analytics for the Communications industry, a suite of leading software applications, services and hardware that accelerate your business growth.
Teradata, a division of NCR provides Communications companies a single view of their businesses which drives better, faster, fact-based decisions to out pace a hyper-competitive market.
Eighty percent of the global telecommunications companies use Teradata, a division of NCR....
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Cutting-edge technology designed to improve customer service and maximize productivity at the point of sale and elsewhere in the store.
O
Retail Store Automation
UR EXPERIENCE MAKES US A LEADER Innovative retail solutions that are easy to deploy, easy to use, and easy to manage complete portfolio of consulting, development, integration, maintenance and support services Integration of assisted and self-service solutions enables cost reductions and improves customer service Self-Service Solutions Leading self-service solutions designed to provide information, facilitate transactions and improve the consumer experience Assisted-Service Solutions Cutting-edge technology designed to improve customer service and maximize productivity at the point of sale and elsewhere in the store Integrated Solutions A full suite of software and services to help retailers customize, validate and support endto-end store automation solutions
The NCR Retail Difference...
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Cutting-edge technology designed to improve customer service and maximize productivity at the point of sale and elsewhere in the store.
I
ITIS
TIS IT INFRASTRUCTURE SERVICES How do you make t he righ t choices in t oday 's fast -paced
technology environment?
Computing infrastructures are central to the survival of most organizations. Today, these infrastructures provide unimaginable computing power, incredible bandwidth and applications that can even turn the lights off at night. Yet today's IT environments bring unforeseen levels of complexity. NCR leverages our global presence and
IT managers need to implement new technologies that change at a breathtaking pace, continue to support legacy applications and equipment,
experience to deliver a
and cope with a host of security issues. Adding to these technology
comprehensive portfolio
challenges are the demands driven by mergers and acquisitions, the
of IT Infrastructure
integration of supplier and customer systems, and
Services to businesses
supporting the 7x24 requirements imposed by global
across several
business. Life isn't any easier for IT-systems
industries. These high
providers. Whether you are an equipment
availability services are
manufacturer, communications provider or systems
focused on the vital
integrator, the challenges and choices are equally
systems, networks,
difficult.
software and security that comprise the IT infrastructure of today’s businesses .....providing service excellence when and where you need IT.
NCR can help you make the right choices in today's fast-paced technology environment by tailoring our comprehensive service portfolio to meet your challenges and your requirements.
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leading banks through the evolution of the check payment industry
F
INANCIAL PAYMENT SOLUTIONS
The World’s Most Comprehensive Offerings... ImageMark Transaction Manager allows us to efficiently use electronic images to consolidate processing from multiple item streams into a single workflow process to eliminate disparate back-end processes. It provides us with a foundation for processing high-quality data and images. Digital image capture of transactions at branches, ATMs, corporate offices, retail stores, and more‌ Complete Check Image Processing Solutions
End-To-End advanced imaging
for small to large operations
solutions enabling financial
Transaction Image Archive Solution: High-
institutions
Availability, High-volume, and Enterprise-
profitability by:
to
improve
wide Check Image Exchange: Pioneering this
Reducing operating costs
leading edge technology in global markets
Enhancing customer
Leading supplier of mid-range imaging
services
transports - 70%
Improving competitive
Full suite of development, implementation,
position
maintenance and support services
Generating revenues
#1 Choice of the Top 50 U.S. Banks for Transaction Image Archive and Image Proof of Deposit Systems Transforming Transactions into Relationships
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Systemedia's mission is to deliver the best service and value in the printer consumables market.
S
YSTEMEDIA
Systemedia specializes in printer consumables for the financial, retail and manufacturing industries, as well as the small and home office environment. These solutions are designed to minimize our customer's total cost of ownership. This is accomplished by combining consumables designed to maximize system uptime and enhance system capabilities, with services designed to drive cost out of the supply chain.
Manufacturing plants on five continents Sales offices in over 22 countries 120+ years experience Fully integrated manufacturer of printer consumables The leading global printer consumables company
Having NCR to produce and manage our Forms and Consumables allows us to focus on our core banking business and overall customer satisfaction. We will also benefit from lower operational costs along with access to the latest technology.
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TRANSFORMING TRANSACTIONS INTO
relationships
Karachi: State Life Building No. 1-A, Off I.I. Chundrigar Road, Karachi Tel : (92-21) 2426920 Fax: (92-21) 2414446 Islamabad: 1st Floor, N.I.C. Building, 63 Jinnah Avenue, Blue Area, Islamabad. Tel : (92-51) 2871400 Fax: (92-51) 2871414 Lahore: 85-C, Jail Road, Lahore. Tel : (92-42) 7588528, 7587002 Fax: (92-42) 7582121 Global Consultancy Centre: NCR Corporation, 2nd floor, TF Complex 7 Mauve Area, G-9/4, Islamabad. Tel : (92-51) 2808067-70 Fax: (92-51) 2808089-90
Transforming Transactions into Relationships