Tip to Improve your Ecommerce Shipping Experience

Tip to Improve your Ecommerce Shipping Experience

As the internet sale grows, more and more businesses are expanding online where almost every product or service is available through the click of a button. Ecommerce presents countless opportunities to them.

Today, majority of the customers turn to the internet and smartphones for purchasing goods.

Though, there are many factors which affect the number of conversions during web development. Such as site design, mobile and social media strategies, customer service and product pricing, Shipping is the most critical aspect of an online transaction. A poor shipping experience can break your business and lead to decrease in sales. So you need to create a customer focused ecommerce website.

Here we will explore some strategies to improve your customer shipping experience:

1. Surprise your customers with upgrades to their shipping.

Being a customer, receiving a gift and even coupons along with the order, prompt us to go back to the store again. Zappos always surprise its customers with faster shipping, and it has turned out quite well for them.

2. Always keep your promises when shipping.

If your website says that you will deliver an item in two days, make sure that that item gets to the customer in under two days.

3. Find efficiency and capitalize on them.

When shipping similar items, the process can be faster and less costly.

4. Automate everything you can.

From order fulfillment to tracking emails, all of this should be automated 5. Under deliver and over perform.

Promising a certain delivery time will satisfy your customers.

6. Shipping status transparency Provide as many details about your shipping process as possible. Such as shipping and return policy.

7. Give every shipping option possible to buyers who come to your store.

Do you offer overnight shipping? What about a cheaper, yet longer shipping option?

8. Keep your fulfillment workers happy.

9. Consider third-party fulfillment.

Shipping can be done with the third part involvement.

10. Outsource your warehousing.

Hire a warehousing company that’s cheaper than a complete fulfillment service.

11. Analyze carrier pricing to ensure you’re using the right shipping products.

12. Packaging and Marketing Packaging and presentation to all are considered as the part of the shopping experience.

Hope this article will help you turn yourself into a shipping expert and improve your ecommerce conversion rates. Remember, shipping process can make or break your business. So be carefully while planning your next ecommerce website design.