Travel News Weekly - 24 February 2010

SouThERN AfRiCA’S TRAVEL NEWS WEEKLY

February 24 2010 I No. 2095

INSIDE

TRAVEL NEWS WEEKLY

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NEWS

AgENTZoNE

fEATurE

JNB-BOM flights for April

Friendliness goes a long way

Plenty to offer SA travellers in 2010

Page 12

Page 14

Jet AIrwA rwAy rwA AyS IS ComINg Page 2

NAked AgeNt

europe

TNW test flies Af Af A380

TNW editor Natalia Thomson reports on the largest-ever scheduled flight to SA, which landed in Johannesburg at 10:55 on February 18

C

AST your mind back to the first time you boarded a flight to anywhere. For most of you the sheer exhilaration of flying has since all but disappeared, the novelty long gone.

But for me, with the firstever A380 flight from Paris to Johannesburg, that thrill has returned.

The landing of Air France’s second A380 is one of the most significant events to happen in SA’s aviation history. In fact it’s right up there with SAA’s first B747 landing in Johannesburg in November 1971.

While initially Air France will only operate the A380 three times a week, once the third aircraft is delivered (probably by the end of April) it will be introduced on the route daily.

I must confess the thought of boarding an aircraft as portly as the A380 along with 537 other passengers conjures up images of Noah’s Ark. But it takes just 50 minutes (the same as it would to board the B777) to fill the aircraft as there are three air bridges connected to the aircraft, including one specifically for upper-deck passengers.

While the A380 may look

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ungainly she’s a dream on take off racing down the rainy French runway with the grace of a dancer and quieter than any aircraft I’ve ever flown in.

As it races along the runway at a deceptively slow speed, absolutely nothing shakes or shudders; it’s smooth and seamless, much like a Volvo taking to the skies.

According to Air France, the A380 actually generates half as much noise as a B747400 on takeoff. It actually sounds like far less than that. I hear a passenger in front of me talking to someone as clearly as if she’s sitting right next to me.

And in just 45 seconds we’re airborne.

Having left Charles de Gaulle at 23h45, dinner service is only completed at 02h00, but the passengers on board don’t seem to mind as they set about exploring such features as the on-board art gallery on the upper deck and the bars.

Mercifully, the image I’d had of passengers jam-packed in a sardine-like configuration couldn’t be further from the truth. The Voyageur economyclass section with its 449 seats, including 106 on the upper deck, is a comfortable

3-4-3 configuration with a 48cm-wide chair, a 21cm video screen and more leg-room. There’s even a bar, actually three bars, for economy-class passengers.

The Video on Demand entertainment system allows each passenger to select a programme from 600 hours of viewing, including about 100 full-length movies and a jukebox of 240 CDs. For Affaires Business-class passengers travelling on the upper deck (80 seats), there are two bars.

The seats are in a 2-2-2 configuration and an improved 2m-long seat with a 38cm video screen has also been introduced.

There are only nine seats in first-class (La Première) and for the first time ever, a changing cabin so passengers can change into their sleeping suits.

Improvements have been made to the seat and a bar with magazines and a buffet is also available.

At exactly 10h55, AF 990 lands at Johannesburg’s OR Tambo International – the landing every bit as polished as its elegant cabin crew.

The first commercial A380 flight to South Africa and the African continent has touched down.

A380

excitement!

All aboard! Air France commercial manager Southern Africa Ralf Karsenbarg boarding in Paris

Fast facts

● The A380s main deck is the equivalent size of the B777-200 (carrying 352 passengers) and the upper deck the size of an A340-300 (carrying 186 passengers). ● The A380 produces less CO2 per passenger than any other plane with less than 75g of CO2 produced per passenger kilometre. ● 22 cabin crew will be facilitating a passenger count of 538 passengers. ● Boarding and disembarkation via three doors for easier access ● Air France has 12 A380s on order. n

NEWS Stop Press TNW has been alerted to rumours circulating among SA-based travel trade that Queensgate Hotel and Leisure is in financial difficulty.

Tour operators that currently hold bookings for rooms have been told that Queensgate no longer holds a lease agreement for the Park Inn/ Inn on the Square property in the Western Cape and, as a consequence, must repay

their deposit and claim their original deposits back from Queensgate.

A further indication that the company may be experiencing financial difficulty is the recent closure of its ONEwellness spa at the Sandton Isle in Johannesburg.

Asked for comment, Queensgate’s Clive Musikanth would only say: “It’s business as usual.”

Jet Airways plans daily JNB flights Jeanette Phillips

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SA Rogers Aviation has confirmed that Indian carrier Jet Airways plans to launch daily flights from Mumbai to Johannesburg starting April 14. The date and flights schedules are, however, still subject to government approval.

The airline plans to operate

an A330-200 aircraft on the route in a two-class configuration, with 30 seats in business class and 190 in economy class.

The preliminary flight schedule will see flights departing Mumbai at 02h05, arriving in Johannesburg at about 07h35. The return service will depart Johannesburg at approximately 11h00, arriving

in Mumbai at around 23h30.

Garth James from Buchanan Execu Travel says: “Very welcome news. I hope Jet flies into both Durban and Johannesburg and serves both Mumbai and Bangalore.”

Rana Naidoo from Ubuny Travel (eTravel) also thinks it’s great news but that fares must be good and special add-ons should be given internally in India. ■

Airlink relaunches PLZ-ELS flights Melody Brandon AIRLINK will re-commence services between Port Elizabeth and East London from February 22, following an outcry from the trade after it suspended the route in late January.

When Airlink first announced its suspended routes and those under review (see TNW January 20) a number of E Cape agents said the cancelled PLZ-ELS route would cause havoc for their business travellers.

“Following numerous calls and letters of support from businessmen and residents

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Rubes® By Leigh Rubin

TRAVEL NEWS WEEKLY

Published by Lugan Investments (Pty) Ltd trading as Now Media Printed by Juka Printing (Pty) Ltd Phone: (011) 327-4062 Fax: (011) 327-4094 E-mail: tnw@nowmedia.co.za Web: www.nowmedia.co.za Address: Now Media Centre, 32 Fricker Road, Illovo Boulevard, Illovo, Johannesburg.

PO Box 55251, Northlands, 2116, South Africa.

in the Port Elizabeth and East London region we are very pleased to announce that we have been able to re-introduce this important service. Our first flight on Monday is already fully booked,” said Airlink ceo, Rodger Foster.

The morning flight departs PLZ at 07h00 and the return service departs ELS at 08h05.

The afternoon flight departs PLZ 16h30 and the return service departs ELS at 17h35.

An additional feature of the service will be the inclusion of a PLZ-Mthatha return flight, which will operate on Fridays.

This routing will be to exchange the aircraft, which

will now be based in Port Elizabeth during the week, with one from Johannesburg to facilitate scheduled maintenance.

“We have been working hard over the course of the past three weeks to normalise our services and the PLZ-ELS route is yet another aspect of this. We anticipate being able to make announcements in the days ahead about further improvements to our network as the four additional 37-seater Embraer ERJ135 regional jets, which have now been delivered to us, are introduced into service,” said Rodger. ■

EDITORIAL Editor: Natalia Thomson nataliat@nowmedia.co.za Sub­-Editor: Ann Braun annb@nowmedia.co.za Cape Town Editor: Hilka Birns hilkab@nowmedia.co.za Journalists: Jeanette Phillips jeanettep@nowmedia.co.za Natasha Tippel natashat@nowmedia.co.za Melody Brandon melodyb@nowmedia.co.za Photo Journalist: Tijana Huysamen tijanah@nowmedia.co.za Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003) ADVERTISING Sales Manager Kate Nathan Advertising Coordinator: Natalie Walker PRODUCTION Design Head: Brendon Bester

katen@nowmedia.co.za nataliew@nowmedia.co.za

brendonb@nowmedia.co.za

Subscriptions: Subs tvlsubs@nowmedia.co.za Annual Subscription: RSA R490.00 Foreign R730,00 SADC R545,00 TNW Domestic may receive up to 10 copies per subscription to one address

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2 n Wednesday February 24 2010

QUICK READ FOR DECISION-MAKERS

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NEWS

Visit India with Freeway Agents can now create their own India packages with Freeway Holidays and earn 10% commission. Packages include two nights in Delhi, one in Agra, two in Jaipur and three in Mumbai. Prices start at R3 406 for three-star, triplesharing accommodation, R5 272 for four-star, and R7 217 for five-star. Packages are available until April 15. Pictured here are group operations manager, Ghalid Hendricks, and sales consultant, Feroza Moosa Photo: Tijana Huysamen

IN V ITATION G’Day, you’re invited to join us for the Australia Travel Workshops to meet with Aussies and learn more about the destination and experiences it has to offer your clients.

If you’re passionate about Australia and keen to boost your knowledge and selling skills, the upcoming Australia Travel Workshops are a must.

With increased flight capacity on the South Africa-Australia routes and amazing new hotels and experiences on offer, there’s never been a better time to sell more Australia.

Tuesday 02 March – Johannesburg Wednesday 03 March – Durban Thursday 04 March – Cape Town

For FREE registration, please email Este at este@lloydorr.com or fax your registration to 011 463 4830

WIN

All attendees will be in for a chance to win one of seven spaces to fly to Australia on Qantas to attend Corroboree - a unique educational and training event in Melbourne, Victoria in May 2010.

Not an Aussie Specialist yet?

For more information visit: www.AussieSpecialist.com

‘Tight ship’ keeps Thompsons profitable Hilka Birns

such as inclusive packages. “Instead of one brochure annually, we designed HOMPSONS Holidays is optimistic smaller ‘Collection brochures with limited about the year ahead, having turned validities, repeated during the year. recession-linked tumbling revenues These brochures are more user-friendly into an 8% year-on-year growth in Iata BSP to enable the travel agent to make a figures in December, says gm reservations, speedy sale. By making the product Vanessa De Stefano. choice simpler, it is easier to train our Speaking at a recent Association of own reservations staff and make them National Tourist Office Representatives specialists on product.” The ‘Collections’ (Antor) workshop in Cape Town, she said: theme was marketed through heavy print “While we have not advertising and on managed to return to Thompsons’ revamped “Our focus is on up-skilling our pre-2009 levels website. and bringing fun back into our of revenue, we have Vanessa said the business, resulting in quality company had started managed a slow but steady increase in our of service and staff retention.” the new year with monthly turnover, and increased sales calls with increased yields, we have remained to consortium heads and agencies and by profitable.” listening to consultants.

As South Africa’s Iata BSP figures for It would continue to promote the January to December 2009 plunged by ‘Collection’ portfolio, as well as its 23%, Thompsons had to find ways to stem online booking system for agents and losses, increase sales, curb expenditure was constantly working on improving its and return to profitability. This was product. achieved through scrutinising its product, “However our biggest focus is on improving it and making it easier to sell. service. Our staff are attending courses The result was ‘The Thompsons and refreshers on customer care, Specialist Collection’, which vastly telephone skills and product knowledge. reduced the choice of product, but The stress of the business, low margins offered best value in three-, four- and and poor salaries are driving good, five-star categories at the most desirable experienced consultants out of the destinations. industry. So our focus is on up-skilling This meant the company was able to and bringing fun back into our business, source better prices on the promise of resulting in quality of service and staff increased sales and offer added value, retention,” she said. n

T

to the point

☞

Air Seychelles will be flying into Cape Town for a period of four months, commencing March 21 and ending July 18. The flight will be an extension of the existing Sunday flight to Johannesburg. The flight from the Seychelles, departing at 08h10, will transit Johannesburg, arriving at 11h25, before flying to Cape Town, arriving at 14h50. Return flights will depart Cape Town at 20h30 on Sunday, arriving in Johannesburg at 22h40 and departing at 23h55. The flight will arrive in the Seychelles at 06h50 on Monday.

Travelinfo,s Michele Reynolds selects the top specials from Travelinfo ● Singapore Airlines.. Special fares to China, Taiwan, Australia and New Zealand ex-Johannesburg from R5 160 return. Valid for sales until March 15. Outbound travel is valid until June 10, blackout periods do apply. Minimum stay is five days and the maximum stay is one month. Includes taxes. ● Austria Connection. Easter in Prague from €210 (R2 210) per person. Includes return transfers, three nights’ accommodation with breakfast and a half-day sightseeing tour. Valid April 3 to 6. Excludes flights. ● Seyunique is offering two-for-one Seychelles specials from R5 738 per person sharing. The rate includes return flights ex-Johannesburg, return transfers and six nights’ accommodation with breakfast. The saving on the free air ticket has been incorporated into the cost of the package price for two adults. Valid until March 28 and booking must be made before February 28. ● Silversea. Book on one of eight eligible voyages and receive an additional US$1 000 (R7 717) per suite on-board credit. Valid for new bookings made before February 28.

Specials Spot

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4 n Wednesday February 24 2010

QUICK READ FOR DECISION-MAKERS

NEWS

Rate squeeze has ripple effect Max Marx

F

IVE-star properties have been putting pressure on four-star properties by significantly discounting their rates over the past few months, according to some hoteliers.

The four-star Peech Hotel in Melrose, Johannesburg, has been forced to discount its rooms because of rate pressure applied by fivestar hotels, according to gm, Tarryn Scheuble. “As a small boutique hotel with only 16 rooms, to constantly discount our room rates to remain competitive is not sustainable. Some five-star hotels have been selling their rooms online at a quarter of the price they usually sell them for and the rates are, at times, lower than our corporate rates.”

Tarryn says The Peech is working hard to create something special for guests, be innovative with specials, and keep its corporate rates competitive to retain corporate clients.

The four-star Quatermain Hotel in Sandton has also lost business to five-star hotels in the Sandton area, which, according to Rosey Chilewitz the hotel’s gm, have been discounting their rates rather substantially.

“We used to rely only on word of mouth and repeat business but have now had to employ a marketing person to knock on doors.”

She says four-star B&Bs have also been impacted, especially with corporate clientele who have opted for five-star establishments where they can get a room at four-star rates.

“These developers are threatening the viability of businesses that have been running good, healthy occupancies at achievable rates for years.” – Clifford Ross Brett Dungan, Fedhasa ceo, says all hotels are under rate pressure in the recessionary climate, and five-star hotels are discounting rates to maintain the occupancies they need to survive.

Phillip Couvaras, gm of Cape Town’s The Table Bay Hotel and Fedhasa Cape Town chairperson, agrees saying that five-star hotels are dependent on international arrivals. “With arrivals down due to the economic disasters in the UK and US, these hotels will be suffering heavily and some will make the decision to drop their rates as they move focus to fill displaced business.”

Five-star brands were particularly impacted

during December as people downscaled, forcing hotels to discount their rates, says Danny Bryer, Protea Hotels’ revenue management director. “Some of those hotels are still engaged in a price war, particularly those who don’t have brand equity in the market and are looking to buy business.”

The last thing a five-star hotel should do is get involved in a price war because it will take the hotel years to recover, says Danny.

“The most important issue is to maintain brand standards and your five-star value in the mind of the customer.

Hotels that are holding prices in the five-star market will succeed over time.”

Clifford Ross, City Lodge Hotels ce, notes that the market is suffering the folly of overzealous developers who have not achieved the occupancies they’ve planned for because of oversupply and are therefore discounting rates. “These developers are threatening the viability of businesses that have been running good, healthy occupancies at achievable rates for years, and who are now being forced to discount their rates to get business because the market to which they are appealing is not there.”

He adds that discounting does not necessarily result in more rooms being sold and could spell disaster for the hotel involved and the industry at large, as fourstar hotels are pressed to sell at three-star rates, and so it spirals. “If you are priced right for the market to which you’re appealing, you should not need to resort to

discounting to get business.”

Meanwhile, Phillip expresses concern over what is to come after the World Cup. “I have a feeling it’s going to be very quiet.

If hotels are feeling the

pressure now, even while there’s demand from the various interest groups involved with the World Cup, what is going to happen when those interest groups are no longer here?”

What are other hotels doing?

Brian Davidson, Legacy Hotels and Resorts group sales and marketing director, says that with so many new hotels opening in Sandton, there are a lot of interesting pricing strategies going on.

“We don’t get involved. The cheapest offer, which went out from The Michelangelo over the festive season, was for one-night weekends at R2 350 per couple per night, including dinner and breakfast.

For The Michelangelo, The Michelangelo Towers and The Raphael Penthouse Suites, we maintained our rate integrity and grew our average rates nicely in 2009 compared with 2008.”

Priya Naidoo, Southern Sun Hotels gm of communications, says that while there are many challenges in the current trading conditions, Southern Sun maintains its current pricing philosophy and continues to be brand focused. “Our dynamic pricing environment allows us the flexibility to price our hotels on demand and we continue to offer value-for-money packages such as our Sunbreaks offers that create great leisure specials for our domestic travellers.”

Meanwhile, City Lodge does not involve itself in short-term discounting “solutions”. ■

No EK A380 for SA yet Natalia Thomson COULD Emirates be the third airline to bring the A380 to South Africa?

Aviation bloggers believe the airline will introduce the A380 on the Durban and Johannesburg routes during 2010. Emirates denies this, despite its status as a sponsor of the 2010 World Cup, saying simply that “no decision on operating the A380 has been taken”.

It does, however, say it can be “flexible” with its fleet to accommodate any surges in

demand. Demand, it says, is coming from all over the world, including China, Australia and the Middle East. “There is a lot of interest from the European qualifying countries, in particular the UK, France and Germany. Early signs show that the five nations currently topping the leader board for numbers of packages booked are: UAE, UK, Hong Kong, USA and Australia.”

Subject to government approval, the airline is also allegedly hoping to base some aircraft in South Africa to operate local routes. ■

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6 n Wednesday February 24 2010

QUICK READ FOR DECISION-MAKERS

Among those hosting an Antor workshop in Cape Town recently were (from left) Werner Schutte of Namibia Tourism, Wendie White of the Dubai Representative Office in SA, and Edwin Swan of Visit Britain Photo: Hilka Birns

Latest tourism trends from Antor Hilka Birns

Z

IMBABWE is rebranding, Paris is revamping its image, Thailand is promoting adventure tourism, while India is touting medical tourism.

Namibia and Zambia are hoping to capitalise on South Africans escaping the World Cup, the UK is gearing up for the 2012 Olympic Games, Switzerland wants to underscore its value for money and Dubai is riding out its economic crisis and has just launched Burj Khalifa, at 828m the world’s tallest building.

This was some of the news received from the Association of National Tourist Office Representatives (Antor) at a recent workshop in Cape Town.

Ndaipaneyi Mukwena, the Southern African area manager of the Zimbabwe Tourism Authority, said the new unity government in Zimbabwe had ushered in a new era for Zimbabwean tourism with renewed interest in the country.

She said the tourism ministry had been given the responsibility to drive economic growth. “The introduction of the US dollar has stabilised the economy and economic activity is starting to come back and shelves are full

again. Fuel is readily available. The tourism industry is smiling because this will bring the people back.”

Wendie White, Southern African director of the Dubai Representative Office in South Africa, said tourism was down 11% last year, “but accessibility made it easier for us to ride out the storm”. She said prices for Dubai had dropped by 30% because of availability. The world’s first Giorgio Armani hotel is scheduled to open on March 18, occupying 37 floors of the 160-storey Burj Khalifa.

Carina Fourie, Switzerland Tourism’s SA representative, reminded agents that South Africans now need a Schengen visa to enter the country. Visa turnaround time is about three days. She said contrary to popular belief, Switzerland was cheaper than other European cities such as London or Moscow, and offered good value because of its high standard budget accommodation options, self-catering and farm holidays.

Affordable holidays were also possible in India, where medical tourism was a fast-growing affordable option for people who had no medical insurance in their home countries, said TW Sudhakar, director (Africa) of India Tourism. ■

LAN completes fleet renovation Natasha Tippel LAN RECENTLY completed its shorthaul fleet renovation by acquiring new aircraft from the Airbus A320 family, enabling LAN to improve its efficiency and to reduce its CO2 emissions.

LAN’s premium business class is now equipped with fully flat, sleeperstyle seats. Seat panels provide increased privacy and there are amenities such as down comforters, soft pillows and newly upholstered chairs. Passengers receive superior service with menus based on QUICK READ FOR busiest people

seasonal products characteristic of the South American region, prepared by a distinguished panel of international chefs.

Meanwhile, the redesigned economy class has seats with increased recline and larger individual, high resolution and wide-screen video monitors with on-demand entertainment. The in-flight entertainment programme features 44 movies, 95 TV programmes, 550 music CDs and 14 video games. A hi-tech control panel lets passengers make their entertainment selection from their seat. ■

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Wednesday February 24 2010 n 7

NEWS

Irresponsible few guilty of overpricing – CTT Avis Travelbags a success!

This month’s Travelbags luncheon, hosted by Avis, attracted nearly 300 people from the various sectors of the travel industry. The lunch, which was held at Tintswalo at Waterfall in Kyalami, was jam-packed with great surprises and special treats for the guests as well as some heartening giveaways to some of Avis’s most treasured charities. This year Avis named St Mary’s Children’s Home in Rosettenville as its charity of choice. The home’s car was stolen last year making it very difficult for them to take children to doctors and dentists’ appointments and extra-mural activities.

R52 500 was raised at the event with Avis making up the outstanding amount to present an Opel Corsa Lite to the home. Pictured here with dispatch area manager, Craig Naude, is Sonja Harmse from St Mary’s

The Dangers of Travelling in Africa

I

n Africa available medical facilities and expertise is a problem, as opposed to developed countries where you receive excellent care but at huge costs. There is therefore a very high chance that you might need to be evacuated by air ambulance from an African country if you require emergency medical assistance.

armed gangs, and dealing with airport officials who require US dollar bribes before allowing pilots to leave the country.

The costs of air evacuations are expensive and there are many complications for the crew to manage, such as coping with night landings on poor runways, being ambushed by

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8 n Wednesday February 24 2010

Hilka Birns

R

EPORTS on overpricing

by Cape Town accommodation establishments are based on perception rather than reality, according to an independent survey conducted by capeinfo. com and endorsed by Cape Town Tourism (CTT).

The survey was launched in January to establish accommodation booking and pricing trends for the 2010 FIFA World Cup. According to CTT, it revealed that the majority of Cape accommodation establishments are charging responsible rates during the tournament. In January, 31,63% of respondents were charging the same price (or less) as they would in peak season, shifting to 57,37% in February.

The survey also shows that 75,32% of establishments are currently charging no more than 20% above their peak season rates.

Establishments that received bookings were up from

34,61% in January to 46% in February.

CTT spokesperson, Lianne Burton, says: “The astronomical prices of luxury private villas on the ocean’s edge are not a true representation of the cost of staying in Cape Town during the World Cup.” The Cape tourism industry has committed to a code for responsible pricing aimed at preventing price gouging, mindful that exploitation discourages repeat business.

“We are encouraged that many of the businesses that are guilty of overpricing have now embraced the call by CTT and Fedhasa to cap rates in the region of peak season levels,” Lianne says.

After attending WTM in London in November, Lianne found that overpricing was a bigger issue for UK travellers than perceptions of safety and security. She also reminded tourism business owners that Sydney and Athens experienced a decline in visitor numbers after their Olympic events due to

perceptions of greed.

“We know that, in line with current travel trends internationally, there will still be a lot of last-minute bookings, but we cannot afford to be complacent and allow a skewed perception of pricing to turn a potentially positive experience into a highly negative one. We are on the tail end of a recession, one that hit America and Europe very hard.

"These are key FIFA World Cup source markets and they need a great value proposition right now,” she says.

CTT will soon launch a dedicated section on its website (www.capetown. travel) where members who adopt responsible pricing in line with the code can advertise.

The accommodation survey will continue to track changes in availability and pricing trends with monthly surveys until May. It can be completed on http://capeinfo.com. n

Code to counter Cape price gouging Hilka Birns CAPE Town’s tourism industry says it’s unified in its resolve to combat price gouging and damaging international perceptions of SA as “an expensive destination” ahead of the 2010 FIFA World Cup. Putting this into action, Cape Town Tourism (CTT) has formulated a Code of Responsible Pricing for Cape Town, which is endorsed by all tourism industry stakeholders in the province, including the City of Cape Town; the Western Cape Provincial Department of Economic Development and Tourism; Cape Town Routes Unlimited (CTRU); the Federated Hospitality Association of South Africa (Fedhasa); the Southern Africa Tourism Services Association (Satsa), The Portfolio Collection; Fair Trade in Tourism South Africa; Backpackers South Africa; and the South African Association for the Conference Industry (Saaci).

Finance, economic development and tourism MEC, Alan Winde, said the

industry met over concerns that “a few irresponsible opportunists” had been responsible for creating negative perceptions, resulting in a slowdown in bookings ahead of the World Cup. Alan said the tourism industry in general was being responsible and was seeking a meeting within the next two weeks with SA airlines to discuss their pricing. He said the industry would also meet next week with MATCH to discuss the impending April 10 release of spare hotel room capacity “so that it narrows pricing differences”.

Under the code, the Cape tourism industry commits itself to: ● Fair value – creating fair and reasonable rates that are linked to current seasonal rates. ● Responsible tourism – underlying Cape Town’s commitment to be a destination that takes care of people, the planet and profit to the greater community. ● Sustainable tourism – tourism businesses will be mindful of creating a “good

value” legacy for Cape Town beyond the World Cup. ● Consumer protection – the tourism sector will refrain from adding hidden costs and fees that surprise and annoy consumers when they receive their bill.

“The code is an important charter,” says CTT spokesperson, Lianne Burton. “The industry is eager to ensure that Cape Town’s good reputation is not spoiled by greedy individuals out to capitalise on a few weeks at the expense of a responsible sector that has worked incredibly hard to put destination Cape Town on the top of every traveller's wish-list.”

The industry will be asked to sign up to and adhere to the code and CTT will promote awareness of it through its international PR network. Soccer fans will be advised to look for adherence to the code as a sign of quality and value.

Establishments wishing to sign up should contact Cape Town Tourism on 021 487 6800 or email enver@capetown.travel. n

QUICK READ FOR DECISION-MAKERS

NEWS

Southern Sun launches self-service kiosks Max Marx

S

OUTHERN Sun Hotels and Resorts has launched self-service check-in and check-out kiosks at its Garden Court properties.

According to Priya Naidoo, Southern Sun’s gm of communications, Southern Sun is the first hotel group in Africa to launch selfservice check-in kiosks.

The first kiosk has been placed at the Garden Court Sandton City and will be followed by a kiosk at the Garden Court Umhlanga.

Priya says the self-service kiosks fit perfectly into Garden Court’s brand philosophy of quick, efficient service and through the use of technology is able to give its customers exactly that.

The kiosks allow guests to check in and out and to perform certain in-house functions within the hotel environment.

“All guests have to do is identify themselves at the kiosk by inserting their credit card or reservation number for immediate check-in and the kiosk produces their room card. On check-out, they input their room number and their bill is automatically produced, which they pay for

Md of Southern Sun Hotels, Graham Wood, and SA soccer icon, Lucas Radebe, at the launch of the self-service kiosk at Garden Court Sandton City Photo: Peter Morey by inserting their credit card.”

For those seeking human interaction, check-in services will continue to be provided at reception.

Priya adds that, once the kiosks have been placed in all Garden Court properties, they will be rolled out at Southern Sun’s four- and five-star properties as well. Only the budget Stay Easy Southern Sun brand will not receive kiosks. ■

Baggage pilferage covered with Bbagzz Natalia Thomson PROMISING a simple yet effective way to protect your clients’ baggage through pilferage-ridden airports, Bbagzz offers a durable and recyclable plastic cover that will seal the luggage entirely, including all locks and zips.

Each bag has its own unique identification that is activated via SMS before the flight. Once the identification code is activated, the bag and its contents will also be covered by Bbagzz’s insurance. Activation can take place anywhere in the world.

Bbagzz insurance covers the total loss of items due to pilferage, damage to suitcases and delayed luggage. The insurance benefit is complementary to existing travel insurance

policies and covers a maximum of R1 000 per item lost due to pilferage (maximum R5 000). A payout of R1 000 for damage to luggage, R1 000 for luggage delayed by more than six hours and R5 000 for total loss of luggage applies.

The bags are branded so that they cannot be replaced after tampering.

They are also easily identifiable and tampering would be immediately evident, allowing travellers to report any tampering before leaving customs and the airport.

The branded Bbagzz bags also offer a marketing platform for companies wishing to brand their own range of bags, thus creating a novel and moving billboard for your company logo, an image or promotion. ■

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TTourism ourism is key to our economy.

As is ec economy to tour operators.

081447

Competitive life cycle costs, economical fuel consumption and attractive pricing.

Safety

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Economy

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To book a test drive or to locate your nearest dealership phone 0800 133 355, or visit www.mercedes-benz.co.za/vans QUICK READ FOR busiest people

After-Sales Support TNW3815SD

Wednesday February 24 2010 n 9

Shanghai Shanghai, nicknamed ‘The Travellers’ Paradise’ and described as China’s New York, is becoming an affordable and popular destination for South Africans. Sue Lewitton finds out more...

Shanghai welcomes the world in 2010

S

HANGHAI will be thrust into the spotlight this year as it hosts the 2010 World Expo, an event that aims to highlight worldwide initiatives for better urban living conditions. An influx of around 70 million tourists is anticipated during the course of the event, which will run for six months from May 1 until October 31.

Although the expo is expected to draw a large

number of business people, it seems leisure travellers are just as keen to get in on the action.

Benjamin Zhang, ceo of China Experience, says he has had a large number of enquiries from leisure travellers who want to experience the event. “As we saw with the Olympic Games, when the Chinese do something they don’t play games, so this is going to be an extremely hi-tech and state-of-the-art

display of international achievement.”

The expo will be held at a site covering 5,28 sq km, spanning both sides of the Huangpu River. As construction draws to a close on the expo site, major construction on hotels and transport infrastructure is also nearing completion in the city, including an additional 420km on Shanghai’s Metro network.

Join the online travel revolution & build your

online business

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With Amadeus Agency Internet Engine (e-Power) a branded and fully customised solution is created for you, ready for integration into your website. You can choose the functionality

Online Solutions Distribution & Content Sales & e-Commerce Business Management Services & Consulting

and reservation flow which best satisfy your customers’ requirements.

Features : > Real Time Availability

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including Low-Cost Carriers (Master Pricer)

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promotional fares (non-GDS)

While you take care of travel, we take care of technology.

Please contact us for more information.

Call 011 548 7300 or e-mail solutions@amadeus.co.za

TNW3829SD

10 n Wednesday February 24 2010

QUICK READ FOR DECISION-MAKERS

The PuLi opens for business THE PuLi Hotel and Spa has opened its doors in the heart of Shanghai’s business, shopping and entertainment district of Jing’an.

Managed by Hong Kongbased hotel management company, Urban Resort Concepts, the 26-floor hotel has 209 rooms and offers 24-hour concierge and room service, laundry and valet services.

All rooms feature the latest in technology, including

flat-screen LCD televisions, Bose wave music systems, MP3 docking stations, GSM portable phones with dual SIM card slots, DVD players, espresso machines, personal safes and wired and wireless broadband Internet access.

Other facilities include a 120-seater restaurant, a 32m-long bar, gym, sauna, steam shower, Jacuzzi pool, 25m infinity pool and the first Anantara spa in Shanghai.

Cruise the Yangtze with China Experience CHINA Experience has just launched the ‘Grand Yangtze Discover Cruise’ from Shanghai to the mountain city of Chongqing.

During the cruise, the ship passes through a five-step lock before continuing up the 600km-long reservoir. Ports of call include Nanjing, the Yellow Mountain and Wuhan.

k Boo

it!

● S.A. Longway Travels is offering Shanghai F1 packages for April starting from R16 350, excluding taxes. This includes airfare, four-star accommodation on a bed and breakfast basis, transport, F1 tickets, English-speaking guide and sightseeing.

● China Experience is offering special packages for the World Expo. A three-day package starts from R1 720 and includes return airport/hotel transfers, two nights’ accommodation in a three-star hotel, breakfast, one-way transfer from the hotel to the expo and a one-day expo pass. Packages are also available for four- and five-star hotels and for four-day stays.

More flights from Singapore Airlines SINGAPORE Airlines will be upping its frequencies between Singapore and Shanghai to five flights a week, from the end of March this year. The airline, which departs daily from OR Tambo International Airport, will be able to offer good connections to Shanghai via Singapore with the additional frequencies.

Singapore Airlines’ Johannesburg-Singapore service departs at 13h30 on Mondays, Tuesdays,

Thursdays and Saturdays from Ortia and arrives in Singapore at 06h00 the following day. Flights on Sundays, Wednesdays and Fridays originate from Cape Town, departing at 11h35 and stop over in Johannesburg, departing for Singapore at 14h35, arriving at 07h05 the following day.

Flights from Shanghai to Singapore arrive at 00h25 and the connection to Johannesburg/Cape Town departs at 02h05.

Peninsula Shanghai hotel THE Peninsula Shanghai, located on the Bund, opened for business at the end of last year.

The Art Deco hotel has 235 rooms and suites and is located beside the former British Consulate Gardens on the Huangpu River.

The hotel offers four themed suites – The Astor, Majestic, Palace and Peninsula Suites – each with outdoor rooftop terraces.

Dining options include Cantonese cuisine at the Yi Long Court restaurant,

which features a speciality tea counter, Chef’s Table and seven private dining salons.

Traditional afternoon tea is served in the triple-height lobby lounge.

Future additions will include Sir Elly’s restaurant Bar and Terrace on the rooftop – an international dining venue offering European cuisine. The Salon de Ning late-night lounge will be built in the hotel basement and The Compass Bar will be located on the outdoor terrace.

Thompsons Specialist Collection

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Including England, Ireland, France, Italy, Spain and Disney ...and don’t forget the Mediterranean!

Contact Thompsons Holidays on 011 770 7700 or 021 408 9500 or 031 275 3500 www.thompsons.co.za

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on... Live the journey.

Dream the destination... Live the journey.

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TNW3813SD

QUICK READ FOR bUSIESt pEOplE

Wednesday February 24 2010 n 11

AGENTZONE the

agent

AGENT ALERTS

Friendliness goes a long way Scenario: Flights from Johannesburg to Port Elizabeth over the 2010 Soccer World Cup to attend a wedding, leaving June 11 and returning June 13.

Sure Penzance Travel, Alberton A busy agency, humming with activity, Sure Penzance Travel is open, light and inviting. I was immediately welcomed

by Millicent Ntsuntsha. She took down my details and managed to find flights for R2 433 per person on British Airways. Professional and efficient, Millicent was also very friendly and advised me about car hire. She was ready to book the flights but I asked her if I could confirm with my partner before we went ahead with the booking.

Gracious and understanding, she printed out the quote for me and, without pressurising me, let me know what time the agency closed so I could call her in time to make the booking. Bubbly and friendly, Milly is certainly an asset to Sure Penzance. I left feeling that although my booking was a small one, it was in good hands.

★★★★ Rennies Travel, Alberton

★★★

millicent’s tips give your best every time.”

Bubbly and friendly, Milly is an asset to the agency

Flight Centre, Alberton

This was a very professional and well laid out agency and the efficient service matched the surroundings. Although the agent who helped me was courteous, I couldn’t help but feel I was being given a once over (perhaps it was because I had been driving through Alberton in scorching heat and looked a little worse for wear!). She managed to find flights on 1time for R8 396 for both passengers and R5 120 per person on SAA. She called a tour operator to see if a package would have cheaper flights but the tour operator could not assist. She quoted car hire but could not quote for a bed and breakfast. Although very helpful and professional, she did not give me her details or ask me for mine.

new client is a new 1 Aopportunity – “You have to

Winning agent: Millicent Ntsuntsha

Situated in Alberton City, the branch is well positioned for walk-in clients. Although inviting, the agent I spoke to seemed to be in a rush. She quoted R5 000 per person on 1time and R6 120 per person on SAA. The consultation lasted all of 10 minutes.

Assuming that I would not have the means to afford the quoted prices, she suggested that I drove or hitchhiked. She didn’t ask if I would need car hire or accommodation while in Port Elizabeth. Although she gave me her card, she did not take down my details.

While an agent may be busy, friendliness goes a long way in establishing a rapport with a client.

★★

be friendly – no out what extra options 3 Always 2 Find matter how busy you are. there are or what else you

n Iberia introduces new baggage policy

IBERIA has announced a new baggage policy with larger allowances for business-class travellers on short- and medium-haul routes and smaller allowances for the lowest fares on long-haul flights. The new allowances: ● On short- and medium-haul flights, tourist-class passengers can still check 23kg of luggage but in a single piece. Business-class passengers’ allowance is raised from 30kg to 46kg in two pieces of up to 23kg each. ● Travellers who have booked the lowest fares on long-haul flights may check only one bag of up to 23kg – no longer two as previously.

Passengers with full-fare tourist, excursion or company-rate tickets may continue to check in two bags with no charge. ● Iberia Plus, Platinum, Gold and Silver cardholders can always check an extra piece of luggage, regardless of the fare.

The new policy will take effect on March 1 but will not apply to tickets purchased before those dates. Passengers will be able to pay for additional luggage on www.iberia.com when checking-in online, with an additional price reduction. The airline’s carry-on luggage remains unchanged. Each economy-class passenger can still carry one piece of up to 10kg. For reasons of security and to facilitate boarding and vacating aircraft, Iberia will continue to be very strict in ensuring that the hand luggage conforms to weight and size specifications. n TK refund notice TURKISH Airlines is advising agents to check all the rules and regulations before issuing tickets as it has come to the airline’s attention that some agents are asking for refunds on tickets that are non-refundable. Agents are also reminded that name changes are strictly prohibited on any e-tickets. n QF opens availability for June and July AS a result of the high volume of enquiries and demand for overseas holidays during the World Cup 2010, Qantas has opened availability from V class upwards for departure during June and July. Fares are being sold at published levels, available from R6 720. n Stay free at Shakama Game Lodge and Spa AGENTS staying at Shakama Game Lodge and Spa qualify for a 50% discount of the rack rate for their accommodation. Agents can get the remaining 50% refunded when making their next booking with the lodge – meaning the agent stays free. Quote ‘Travelinfo’ in order to qualify for the special.

See Travelinfo for more details

can do when quoting a package.

Introducing Travel Guard formerly AIG Travel For more information call 0860 100 491 or email travel@dnanet.co.za TNW3812SD

12 n Wednesday February 24 2010

QUICK READ FOR DECISION-MAKERS

AirHeads Earn Voyager points on QF

QANTAS has announced that Voyager members can accrue points when booking on Qantas on eligible flights and classes. Eligible flights are those operated and marketed by Qantas or a Qantas airline affiliate on the airline’s domestic network and on flights between South Africa and Australia. It also applies to flights marketed by Qantas but operated

by SAA under a codeshare agreement on flights between South Africa and Australia. Ineligible flights include charter flights operated and/or marketed by Qantas, all flights outside the Qantas domestic network and all flights other than those between South Africa and Australia. Points can be accrued in all classes on eligible flights except for P, U, Z, E and X classes.

CX plans Moscow service

CATHAY Pacific has announced plans to fly to Moscow and is in the process of applying to the relevant authorities. Subject to regulatory approval, the airline plans to operate a thrice-weekly service to Moscow using an Airbus A340-300 in a two-class configuration featuring Cathay Pacific’s acclaimed long-haul business-class product. The new service is planned to begin during the Hong Kong summer season.

BA introduces new first-class product

BRITISH Airways introduced a new first-class product on February 10 on a B777 flight to Chicago. New first-class features include a 60% wider bed at the shoulders, personal wardrobe, personal electronic blinds, 38cm in-flight entertainment screen, USB port, RCA jack and noise-cancelling headsets, fully integrated ambient and mood lighting, designer wash bag and amenities and leather-bound writing table. The design of the new cabin is inspired by brands such as Aston Martin and Jaguar. The enhanced bed is wider with a new ‘intelligent’ mattress and Egyptian cotton bed linen. Each suite also has its own buddy seat to enable customers to dine together. The lighting and electronic blinds can be modified to reflect mood and time of day. A seat control unit replaces the switches to activate the bed and give the customer precision control over the seat position and pneumatic panels to support the head and lumbar positions. A new premium service style has been developed for cabin crew to ensure world-class service for customers who can eat, sleep and work whenever they want to.

EK doubles Business Rewards miles

EMIRATES Business Rewards, the airline’s loyalty programme for Small and Medium Enterprises (SMEs), will offer customers double reward miles throughout February and March, highlighting the airline’s commitment to supporting SMEs in the UAE. For every US$1 spent on travel with Emirates and booked via Business Rewards in these months, the company will be awarded four Business Rewards miles, instead of the standard two. These miles can be redeemed for free flights on Emirates’ services worldwide. The offer is available to all new and existing Business Rewards members globally. The programme, which is free to join, has been tailor-made to suit the ongoing needs of SMEs through reward flights for the company and individual employees.

Uganda gets new airstrip

THE construction of an airstrip in the south-western Uganda town of Kabale has been approved. The town is near the two gorilla national parks and close to the Rwanda border at Katuna. The airstrip will be located a few kilometres from town and will provide a quicker transport link between Kabale and the international airport in Entebbe or the Kajjansi aerodrome.

to the point

☞

Cape Town has welcomed a new way for tourists to get around – by bicycle. Three orange cycle cabs, similar to those in Bangkok, have taken to the streets. The cabs can be found at the top of Adderley Street at the entrance to Government Avenue and are part of a Dutch/South African social engagement and commuter project to prepare the city for the arrival of the Dutch national Soccer team for the World Cup. The cabs run as a hop-on and hop-off service, can be hailed on the streets and will cost around R10 to R20 depending on the destination.

QUICK READ FOR busiest people

TNW3804SD

Wednesday February 24 2010 n 13

Europe has plenty to offer South Africans in 2010 and has become an attractive option for the mid-year getaway. Melody Brandon reports…

Escape to Europe over 2010

N

O destination offers culture, history and modern experiences quite like Europe. With the opportunity for travellers to visit numerous countries in one trip, the only difficulty will be choosing where to go.

“Travelling to Europe for the June/July holidays will cost less than a local holiday,” says Kelly Jackson, gm of Contiki.

A 21-day Contiki European camping trip costs R15 190 (R723 per day). “Compare that with the cost of a local hotel over the same period and see the difference. Plus our day rate includes accommodation, breakfast, 60% of dinners, transport, sightseeing, hotel tips and local taxes,” Kelly explains.

She says Contiki’s biggest travelling months for 2010 are June, July and August.

“You would be surprised how many people will pay to get out of town. We also have a lot of working parents who are buying Contiki holidays for their children to keep them occupied during the longer school holidays.”

Inge Dobihal, owner of Austria Connection, says because July is off season in many cities, travellers can snap up great discounts.

“Most people in cities in Europe go on family holidays to the mountains or the beach over July.”

!

it k o o

B

While the price of packages is right, getting to Europe may be tricky with high airfares.

Nicolas le Roux, gm of Trafalgar Tours, advises agents to be flexible when quoting clients.

“We can see clients are resilient when it comes to higher airfares but I would advise agents to quote clients direct and non-direct options and let the client decide.

Having said that, compared to regional and domestic travel, the client will see the total package on offer is more affordable.”

Meanwhile, Afriqiyah Airways has seen a definite increase in demand for flights to Europe over the World Cup. “We have seen a steady increase in seat load factors into Europe, especially Amsterdam and London.

“Passengers travelling to Europe over this period will benefit from experiencing Europe at extremely low airfares on Afriqiyah Airways,” says Michell Fourie, spokesperson for the airline.

The airline has not limited or blocked availability in the lowest booking classes, allowing agents to book without any difficulty.

“If agents need advice on booking our flights they can call our team of experts in reservations to assist them in finding the best deals,” Michell says.

● Austria Connection’s family package for Vienna is €520 (R5 509) for the whole family and includes three nights in a three-star hotel with buffet breakfast, 72-hour Vienna Card (free public transport and various reductions on entrance fees to sights), a ride on the giant ferris wheel in Vienna’s amusement park, entrance to the famous zoological gardens of Schoenbrunn Palace, a ride on the Panorama train and lunch at the Tiroler Haus in the zoo. The package price is for a family with two children, under the age of 12.

● Afriqiyah Airways is keeping fares into Europe as low as possible with flights to London only R4 000 (excl. taxes) and to Amsterdam, Brussels, Düsseldorf, Rome and Milan from R4 200. Agents will make 7,01% commission on the flights.

TNW3816SD

14 n Wednesday February 24 2010

QUICK READ FOR DECISION-MAKERS

Austria Connection has something for everyone AUSTRIA Connection is offering popular packages, Vienna Interlude, Budapest Interlude and Prague Interlude, including three nights with buffet breakfasts, one transfer, a city tour, coffee and cake in a coffee house and a typical three-course dinner in a traditional restaurant.

July specials start from €195 (R2 066) per person.

“New in our portfolio are coach tours of Poland. Most people think of Poland as a

depressing and grey destination but this perception is totally wrong.

"Poland’s cities are incredibly beautiful with art and architectural treasures dating back to the 12th and 13th centuries, and harmonise perfectly with modern day life,” says Inge Dobihal, owner of Austria Connection.

Fans of the Sound of Music will enjoy Salzburg’s newest attraction – Hotel Villa Trapp – where the Von Trapp family lived.

Cruise into Europe and see Wimbledon course lunch and traditional English tea.

Fares for the one- and three-night packages and three-night Wimbledon programmes start at US$3 099 (R23 814) and $13 199 (R101 439).

Other cruise options

Crystal Symphony’s June 14, seven-day British Isles round trip voyage sails from London and visits Guernsey, Channel Islands; Waterford and Dublin, Ireland; Belfast, Northern Ireland; and Liverpool, England.

Two-for-one cruise fares begin at US$3 010 (R23 126) per person double occupancy, including $500 (R3 840) per person ‘allinclusive as you wish’ shipboard credit.

The June 21, 11-day voyage sails from London to Stockholm, calling at Oslo, Norway; Copenhagen, Denmark; Visby, Sweden; St Petersburg, Russia (two overnights) and Helsinki, Finland. Two-for-one fares start at $4 195 (R32 218) per person double occupancy with a $1 000pp (R7 680) ‘all-inclusive as you wish’ shipboard credit.

Austria Connection is offering July specials to Prague Photo: Czech Tourism

artifact A7747

THE all-inclusive offers available for cruising are an attractive option for many travellers.

Crystal Cruises is offering one-of-a-kind shoreside experiences, which tennis enthusiasts will love.

“The Wimbledon championship in London is the latest offering on Crystal Cruises’ roster,” says John Stroll, director of land programmes.

A one-night option is available, following Crystal Symphony’s June 14, seven-day British Isles cruise, with all of the opening day, Centre Court action.

For guests wanting to see the dramatic ladies’ and men’s finals, a three-night option is available following Crystal Symphony’s June 21, 11-day Baltic itinerary.

The three-night option includes businessclass flights from Stockholm to London Heathrow, a stay at the Dorchester Hotel and a private car service.

With both programmes, guests will enjoy the Wimbledon hospitality area near Centre Court, champagne and canapés on arrival, a four-

A continental love affair this February - and all year round.

LOVE FLYING. SWISS STYLE. Our personal touch, our loving attention to detail and that little extra in terms of service is our way of offering our guests an unforgettable travel experience.

So much so that a flight is often too short to enjoy everything we offer. For information and booking contact us directly on 0860 999 444 lines open 24 hours a day. Visit SWISS.COM to find out more about all the things we do to make each and every flight as comfortable as possible for our guests.

TNW3817SD

QUICK READ FOR busiest people

Wednesday February 24 2010 n 15

It’s double-daily to Rome for EK

E

FFECTIVE February 2, Emirates has increased its services to Rome to double daily flights.

The airline’s 12 times a week service to the Italian capital becomes twice a day and supplements double-daily flights to Milan and a daily flight to Venice.

Passengers travelling between Dubai and Rome will now have the choice of a morning and afternoon flight seven days a week.

Flights depart Dubai at 09h25, arriving in Rome at 12h45. The return service departs Rome at 14h30, arriving in Dubai at 23h00.

The second flight departs Dubai at 15h05, arriving in Rome at 18h35. The return service departs Rome at 20h25, arriving in Dubai at 05h05 the following day.

The route is operated with a combination of a B777300ER and A330-200 aircraft in a three-class configuration.

Trafalgar’s four reasons to visit Europe in June and July... ● Trafalgar has launched its first family experience brochure, which features five European and American itineraries with regular departures throughout the South African school holidays. ● It is summer in Europe and the weather is great! ● Trafalgar does not charge any surcharges throughout the year, so there are no high-season surcharges. ● A R1 000 per person deposit ensures that clients are safeguarded against any currency surcharges or price fluctuations.

Destination Experts for Austria Central Europe Croatia Tel: 011 476 3967 austria.co@mweb.co.za www.austriaconnection.co.za TNW5091

Hiring a bike is a great way to see Paris Photo: Trafalgar Tours

Super savings for Southern Europe IF Malta and Corfu are on your clients’ radar, Contiki and Afriqiyah may have just what they are looking for: Agents earn 10% commission when they book at Corinthia Hotels in Europe, part of the Wynham Hotel Group, through a GDS. Travellers can fly with Afriqiyah from Johannesburg to Malta via Tripoli. Prices are

unbeatable and the flights open up this part of Europe for South Africans.

Contiki is offering a three-day package to Corfu. Accommodation and breakfast are included from R895 per person quad-sharing and R1 190 per person twin-sharing for three nights. Extra night rate is from R270 (quad) and R360 (twin).

Europe snapshot: where to visit and what to do

TNW5106

rt rt fu k an Fr * to 560 rt g ur 16 urt sb AR nkf 90* e Z ra 49 m nn o F ha from to AR a.za.c o J g s ur m Z mibi / s n w cla sb fro airna e To e Bus ann lass tions@ p a c va h C Jo con l:reser E -mai

■ Paris: Suggest that your clients try out the new Vélib bike transit system. Tourists can buy a travel card, pick up a bike at one station and drop it off at another near their destination.

Charges are per half hour.

■ Zürich: Save on transport and sightseeing costs with a ZürichCARD. It provides unlimited travel on public transport and free entry into 56 museums.

■ Amsterdam: Visitors can enjoy a canal cruise or self-pedal canal bike while exploring Amsterdam.

■ Vienna: Artner am Franziskanerplatz is a

must for any wine enthusiast. The two-level restaurant stores 10 000 bottles in its wine cellar.

■ Düsseldorf: Suggest a boat excursion on the Rhine, an Old Town walk or a pub crawl to discover the many varieties of German beer.

■ Rome: Enjoy a wine or dinner cruise on the River Tiber.

■ Prague: Visitors should look out for renowned Czech Bohemian crystal glassware, which is hand cut and makes a great gift.

■ Brussels: Many Belgian chocolate shops offer chocolate tastings.

E

Fly to all Afriqiyah Airways destinations in Europe from ZAR3400* 2 Flights a week from Jo’burg to Rome, Paris, London, Amsterdam, Brussels & Düsseldorf Call Afriqiyah South Africa on (011) 722-0227 or email: Reservations8U.JNB@aviareps.com Rates exclude airport taxes. *Conditions apply.

TNW3811SD

16 n Wednesday February 24 2010

QUICK READ FOR DECISION-MAKERS

AF extends Premium Voyageur to two more destinations AIR France has introduced its Premium Voyageur cabin to two new destinations – Beijing and Hong Kong.

The airline has also introduced a third daily flight between Paris and New York equipped with the new cabin.

It plans to have all its B777, A330 and A340 aircraft equipped with the Premium Voyageur cabin, except the Caribbean-Indian Ocean network. Airbus aircraft will have 21 seats, with 21 on B777-200ERs and 28 on B777-300ERs.

BMI re-launches short-haul product BMI has re-launched its short-haul product across all UK and Ireland flights to and from London Heathrow.

The airline says the roll-out of the new product sees greater consistency and simplicity across the bmi route network on UK and Ireland flights with the introduction of a single economy cabin and enhanced service for customers travelling on Flexible Economy fares.

Passengers travelling on Flexible Economy fares benefit from no change of booking fees, the use of business lounges at both ends of the route, guaranteed seating at the front of the aircraft and complimentary food and drink on board.

They also benefit from lower rate Air Passenger Duty. As a result of the

changes, bmi no longer offers a separate business-class cabin on UK and Ireland routes.

Customers travelling on economy tickets will continue to enjoy benefits including free checked baggage up to 20kg, online check-in and access to bmi’s business lounges for Gold and Silver Diamond Club members. Drinks and snacks will be available for purchase on board.

The airline has also announced the launch of a new route from Heathrow to Vienna, starting March 28.

The route will be operated in conjunction with Austrian Airlines and will increase the combined bmi/Austrian Airlines frequencies between the two cities to five daily services.

The masses are coming!

Fifa estimates that almost half a million international spectators will visit South Africa during the Soccer World Cup. Johannesburg, Cape Town and Port Elizabeth will host the most matches; each will be the venue for eight of the Soccer World Cup Matches

$1000 reduction

Up to off standard cruise fares, if booked before 31st March 2010.

VS increases Johannesburg/UK fares

Europe 2010

VIRGIN Atlantic has increased all published fares from South Africa to the UK, effective for sales on and after February 18. The price increase is as follows: ● Business class up by R1 000 ● Premium class up by R500 ● Economy class up by R200

Deals!

Valid from 16 to 28 February 2010

Aug 5 2010, 10 days Rome to Barcelona More itineraries also available

Last Minute Oberammergau

Over 17 European itineraries to choose from was US$3,139 now US$2,139

Aug 29 2010, 12 days, Istanbul to Athens

was US$3,794 now US$3,044

Sep 30 2010, 12 days, Monte Carlo to Venice

was US$3,869 now US$2,869

You must quote the individual PROMO CODE at the time of booking.

Promo Code

Tour Code

Days

Tour Name

Depature Date

Original Price*

Special Price*

Amount Saved*

LMD143

OCAV

17

LMD144

OEXP

12

European Cavalcade

24 May

R 27 705

R 25 765

R 1 940

European Experience

26 May

R 22 430

R 20 860

R 1 570

LMD145

OBOE

15

The Grand Alpine Tour

28 May

R 30 165

R 28 050

R 2 115

LMD146

OWHI

12

European Whirl

02 Jun

R 26 130

R 24 825

R 1 305

LMD147

OSPR

9

European Spree

03 Jun

R 21 655

R 20 572

R 1 083

Big Savings. Definite Departures. Be Quick!

• This offer is combinable with all applicable Trafalgar discounts except Early Payment Discount • Applies to new bookings only & subject to availability • Book between 16 to 28 February 2010 • Full payment must be received within 5 days of the booking • Definite Departures - these are guaranteed to run • Book online and EARN 1% extra commission

For more information call Cruises International on 011 327-0327 or visit www.cruises.co.za

Contact us 011 280 8400 Visit our website for regular updates on last minute deals. www.trafalgartours.co.za *Price is per person, land only and based on double occupancy

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TNW3828SD

QUICK READ FOR bUSIESt pEOplE

Wednesday February 24 2010 n 17

PillowTalk

A brief look at this week's hotel news

New hotel for Premier Hotel and Resort Group

PREMIER Hotel and Resort Group has announced the opening of Premier Hotel Knysna – The Moorings, situated on the banks of the Knysna Lagoon. The property features 24 studio suites, 20 one-bedroom and 26 two-bedroom suites. All rooms have en-suite bathrooms, air-conditioning and selected DStv bouquet.

The property also has a business centre and state-of-the-art conference centre that can accommodate groups of 10 to 150 delegates, laundry service, room service, Internet access, 24-hour reception, swimming pool and restaurant. Leisure activities include fishing, swimming, boating, bird watching and golf.

Tusk Umfolozi announces major upgrades

PEERMONT’s Tusk Umfolozi in KwaZulu Natal has announced a R110 million transformation to the property. Forming part of the new developments is the new Peermont Metcourt hotel with 44 rooms and suites, a conference centre, multipurpose entertainment and events arena, sports bar and outdoor facilities. In addition, the existing casino interiors will be upgraded and the restaurant will be revamped and enlarged. With the expansion, the resort will take on a new identity as the Umfolozi Hotel Casino and Convention Resort. The property will have two levels – the upper level features the newly revamped Shaka’s Grill, while the lower level overlooks a central courtyard. The swimming pool will be part of the hotel. A shaded walkway will take guests to a conference facility that can seat 600 people cinema-style and will also include a climbing wall and a unique event facility for corporate functions and team-building sessions. Guests will have direct access through shaded walkways to the new Salon Privé, which will feature slot machines and roulette and blackjack tables adjacent to the gaming floor and exclusive parking for Salon Privé guests, including a separate entrance into the gaming area.

Mantis opens Rwanda lodge

THE Mantis Collection will launch its new Nyungwe Forest Lodge property on the edge of the Nyungwe rain forest in Rwanda on March 14. The lodge, an hour’s drive from Kamembe on the shore of Lake Kivu, comprises 24 suites, each equipped with private decks. Lodge facilities include a bistro with an outdoor heated swimming pool, a boma for outdoor dining and sundowners, a restaurant with private terrace, a tea lounge and bar, a relaxation retreat with two treatment rooms and Jacuzzi, plus a fitness centre with treadmill, cycle and weights. The lodge also offers the latest in Wi-Fi technology with exclusive conference facilities accommodating up to 18 delegates. The main lodge is wheelchair friendly with relevant facilities. Guests can participate in trekking and walking activities.

New eco-friendly lounge opens at Sanbona

MANTIS property, Sanbona Wildlife Reserve in the Western Cape, has announced the opening of its new eco-welcome lounge. On arrival at Sanbona, guests who have booked lodge transfers will be directed to the lounge where they can enjoy refreshments while waiting for their driver. In keeping with environmental and conservation principles, the lounge is powered by wind energy and the restroom facilities are eco-friendly.

Look out for kulula!

TNW3820SD

18 n Wednesday February 24 2010

Before even touching South African soil, kulula’s latest aircraft design has become a global ‘hit’. The exterior paint scheme is a tongue-incheek guide to the various parts of the plane’s interior, such as the ‘Mile-high initiation chamber’. The aircraft is just one of eight new B737-800s, each featuring its own unique livery. They will replace kulula’s current B737-400 fleet and will enter service this year. The first Boeing, branded with the ‘Flying 101’, arrived in Johannesburg on February 8 and started operations on February 13. The second aircraft is currently undergoing its transformation and will appear to kulula fans much like an oversized container box with the words ‘this way up’ printed on the side QUICK READ FOR DECISION-MAKERS

CoMMUNITYNEWs

jobs

Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW's Jeanette Phillips, at jeanettep@nowmedia.co.za or (011) 327 4094.

our website is updated daily! visit www.specialized.co.za

n As a result of the agreement between The Three Cities Group and Queensgate Hotels & Leisure late last year that saw Three Cities taking over the management of selected Queensgate Hotels, Three Cities has announced the

appointment of the following general managers: ● Michael Corrigan, Rockwell All Suite Hotel; ● Desmond O’Connor, Shelley Point Hotel, Country Club & Spa; ● Linda Steel, The Avenue Hotel & Constantia House. n Signature Life Hotels has announced the appointment of Jessica Nhleko as regional sales manager in KwaZulu Natal. Nhleko has over eight years’ experience in sales in the travel industry, both regionally and nationally.

director for their geographical area of responsibility and report now to Yasser Noman, vp Middle East & Africa, who’s currently based in Switzerland.

To advertise on this page contact Natalie on 011 214 7330 or email

n The Sandton Sun Hotel has announced the appointment of Julian Cohen as food and beverage manager. Julian has a strong background in the hospitality industry, with his previous role as operations manager at Thai Africa restaurants.

nataliew@nowmedia.co.za

eQUiTY QU QUiTY CONNeCTiONS cc SENIOR SALES EXECUTIVE Sound knowledge of In-bound market, supplier contacts and ability to travel a must.

SALES MANAGER Secure new business, negotiate at Board level, maintain existing clients and much more. In-depth understanding of Groups & Incentives distinct advantage.

CREDITORS CLERK Handle all aspects of Creditors including forex, payments etc. Divine Organisation offers secure future.

SENIOR ACCOUNT MANAGER R 23 000 Join high-profile team and impress with your superior In-bound Groups & Incentives expertise.

SENIOR JOURNEY SPECIALIST Your “passion for Africa” plus in-bound experience highly sought after.

n Thomas Goosmann, formerly md Africa of Kuoni Private Safaris, has relocated to Zurich, Switzerland, and taken over a position in Kuoni’s newly created central procurement unit.

Frank Glettenberg, based in Cape Town and Thomas Iten, based in Nairobi, have been appointed mds for Kuoni Private Safaris Southern Africa and East Africa respectively.

Both previously held the position of executive

Travel Agency FOR SALE in Fourways Area!!

Call NadiNe (011) 803 0056 or e-mail equitycon@mweb.co.za for these and many others! TNW1997

PERSONAL ASSISTANT- Parktown Secretarial Diploma, 5 yrs exp. Assist CFO, National Operations, Sales Manager and Managing Director.

Well presented with excellent communication skills. Salary: R18 000. Ann

Personnel with the personal touch FINANCIAL MANAGER/ISANDO

Highly negotiable pacakage offered ExECUTIVE/

by Market Leader NEW BUSINESS SAlES for your B.Comm/equivalent and ability to lead JOHANNESBURG department of 45 people!

Excellent package offered to experienced person who can function NATIONAL SALES MANAGER/ well independently!!

NORTHERN SUBURBS

INDEPENDENT TRAVEL CONSULTANTSWoodmead 6+Yrs exp. in handling all aspects of travel.

Work from home or at the office.

Execute marketing and Client will close deal with Corporates. Bring in new business. Ann

Hands on position with total responsibility for

Great Location!

Contact: Kevin: 0825530884 TNW5108

CREDITORS ClERK/RIVONIA Key Account Managers and Business Creditors recons andManagers! foreign currency Development experience essential!!

SENIOR INCENTIVES ACCOUNT MANAGER- Sandton 3+ yrs exp. In depth knowledge of South and Southern Africa. MS Office.

Professional and presentable.

Time management skills, attention to detail.

Travel with Groups.

Salary: R21 000 – R23 000. Ann

BRAND MANAGER/

INTERMEDIATE INHOUSE NORTHERN SUBURBS CONSUlTANT/BRYANSTON Person strong in Marketing invited to join Dont miss this opportunity to leading Wholesaler! join super company!!

SENIOR CONSULTANT/BOKSBURG

SAlES ExECUTIVE/MIDRAND Join well established, friendly company and work Maintain existing bring in closer tobusiness, home! new business and utilise your Please Take Note admin of Our New Telephone excellent skills!!

lee botti & associates Tel: Tracey (011) 803 6606 rivonia@nowjobs.co.za

Tel: Jill (031) 201 8330 durban@nowjobs.co.za See our website for a further selection of exciting vacancies! www.leebotti.co.za

2010

QUICK READ FOR bUSIESt pEOplE

SALES CONSULTANT- West Rand Travel industry course or exp within the industry.

Overseas travel exp.Telephone based in-bound customer & sales service. Committed with strong selling skills, excellent phone manner & technique, work under pressure. Nono

THIS WEEK’S TOP JObS JOHANNESbURG

JOHANNESbURG

PROdUCT dEVELOPER - NORTH

IN-HOUSE OPPORTUNITY - bRAAMFONTEIN

Your opportunity to make your mark with national, highly successful inbound operator! If you have at least 3 years experience in inbound reservations or within the product team and have an understanding of rates and commission structures, this is the position you have been waiting for!

Fantastic working environment! To R10 000 ctc.

CAPE TOWN SIGNEd,SEALEd, dELIVEREd – Cbd

Tel: Wayne (021) 418 1084 capetown@nowjobs.co.za

ASSISTANT OPERATIONS MANAGER - West Rand Extensive travel exp in Southern Africa and a passion for the region. Group leader.

Management training is essential. Assist Operations Manager to manage the product and Group leaders in East Africa. Nono

E mail: ann@pcs-sa.co.za / nono@pcs-sa.co.za Web: www.pcs-sa.co.za

No.: 011 704 4909

CONTACT WENDY/KIM TEl: 011Contact 704 4909 FAx: 086 538 5889 Wendy/Kim E-MAIl: wtp@icon.co.za (011) 704 4909 or e-mail: wtp@icon.co.za

TNW2048 TNW2048

Price: R 350 000

BUSINESS MANAGER- Fourways 8+ yrsTour Operating exp. Manage theTeam responsible for Profit and Loss. Prospect new Clients and manage existing portfolio. Proactive in sales and marketing. Excellent knowledge of MICE - Meetings, Incentives, Conferences and Events.

French an advantage. Ann

Super negotiator with first-rate supplier relation skills to join this dynamic Inbound Operator with German market. You’ll be the Southern Africa Negotiator with Hotels from South Africa, Botswana, Zambia, Mozambique and more! Online business development. Exciting times working directly with MD. From R15 000

Corporate your forte? Long established agent requires your excellent customer service skills, point to point international reservations experience and Amadeus literacy. If you are available immediately and thrive in an up market in-house environment, call now! To R10 000 ctc.

CAPE TOWN bUdGET-A-HOLIC – SOUTH

Awesome opportunity to take up this new position with key focus on Finance but not limited to supervising IT team & taking charge of HR functions. Preferably having come from Inbound Tour Operator, strong leadership skills is your golden key to this door! From R18 000

dURbAN

dURbAN

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So many perks offered to the extrovert with a passion for the travel industry, as well as for SA! Assist busy department with inbound tour organisations & enjoy the thrill of closing the sale and working in a very incentive-driven environment.

Retail or wholesale experience essential. Numerous roles – salary’s to R9000.

Generate demand & drive to close sales opportunities for this leading retail agency! Role will suit highly experienced individual who has prospected new business, produced proposals / presentations, and closed the deal within a similar environment. Perfect for the one who strives in a target-driven role! Package R20k-R25k CTC neg.

Outbound Incentives – Gauteng R20000 to R25000 negotiable.

Deal with Blue Chip companies handling the full Account Manager portfolio. A highly successful and well established operator. An experienced senior outbound incentives specialist is required. Kati Operations – Safari Company Play a pivotal role in the successful running of trips into East Africa. This includes daily operational duties; coordinating guides and maintenance staff; monitoring of expense sheets; stock control and bulk buying; quality control of vehicles and equipment; and attending to emergencies. Candidates must have relevant experience and be passionate about Africa. Previous experience as a tour guide within this region would be ideal. Will be based West Rand. Kati Opportunity to get into Incentive Travel!

Work closely with an Incentives Account Manager playing a supportive role and learn the ropes of this exciting specialisation.

Candidates must have Amadeus and approximately 3 years travel industry experience. Based in Gauteng. Kati Amadeus! Amadeus!

Numerous opportunities are coming up for intermediate and senior consultants with Amadeus! If you have this skill and are looking for a new opportunity, give Tina a call.

Inhouse Consultant – Bryanston Will handle 90% corporate travel with leisure spin-off. Candidates must be confident in handling bookings into Africa and have some exposure to groups and conferences. Own transport is essential. Minimum 7 years consulting experience. Tina Intermediate Cons – Inhouse Braamfontein Be part of a team servicing prestigious corporate account. The successful candidate will handle a large percentage of domestic bookings plus point-to-point international. Amadeus is essential and not negotiable. Tina Reservations Consultant – West Rand Deal with clients both telephonically and via email handling bookings for an operator specialising in Southern and East Africa. Candidates must have strong sales skills to maximize revenue by selling add-ons such as insurance and air tickets. 1 – 2 years travel industry experience required.

Tina Car Rental Dispatcher – E/Suburbs Relevant experience together with strong logistical & people skills are required by this top car rental co.

Play a highly responsible role within a busy environment. Savash Inbound Incentives Account Manager – N/Suburbs R21000/R23000. Join this highly successful company and be responsible for designing programmes for new and existing clients. Kati Move into inbound travel – Durban If you have between 2 to 5 years travel industry experience and have a passion for South Africa, we have an opportunity for you! Candidates must have excellent geographical, destination and product knowledge of South Africa. Tina BEE New Business Sales – KZN R17000/R20000 plus commission.

Call on corporate companies selling the services of a highly regarded TMC. Candidates must have a proven track record in securing new business. Kati Branch Manager – Durban A position exists for a dynamic and energetic candidate to run the retail travel outlet for a highly reputable global company. Previous staff management exp essential. Kati.

BEE Manager – Cape Town R14000/R15000 plus full co car and benefits. Strong leadership and management skills required to lead a team of car rental agents and support staff. Highly reputable co. Kati Snr Corporate Cons – Woodmead A top senior with a minimum of 12 years experience is required.

Our client is prepared to offer an excellent package in return for this expertise! Tina Wholesale Consultants – N/Suburbs Previous experience as a Wholesale Consultant is essential together with excellent product knowledge on either USA, Far East or Europe. Kati

Office Hrs (011) 884-9113 Website: www.specialized.co.za e-mail: kati@sgroup.co.za

TNW0714

Appointments n Christopher Trimble has been appointed gm of the Fairway Hotel at the Randpark Golf course, scheduled to open in May. He previously worked at the five-star Asmara Intercontinental Hotel in Eritrea. Christopher has more than 30 years’ hospitality experience, starting as an assistant front office manager at the Edward Hotel, eventually becoming gm of a number of leading hotels in SA. Other appointments at The Fairway are Salome Knoetze, rooms division manager and Warren Forster, head chef.

Salome was previously involved with the opening of the four-star Holiday Inn Hotel in Sandton and Warren assisted with the opening of the first five-star hotel in Limpopo, the Fusion Boutique Hotel.

SpecialiZed Travel perSonnel

Wednesday February 24 2010 n 19

Look who’s making it with eTravel Meet Claire Heesen of Africa On The Move, Independent Travel Company

TNW NEWS

Corporates lash SAABIZ for poor customer service Natasha tippel

S

AA has been in the spotlight lately with various negative reports regarding the airline’s customer service. First there was Voyager and issues with the call centre, then flysaa was temporarily shut down and now customers are complaining that SAA’s corporate call centre, SAABIZ, is down.

TNW began investigating the issue after receiving numerous complaints from corporates, who now say they wish to remain anonymous for fear of victimisation by SAA. The corporates are frustrated that they can’t get through to SAABIZ. One complaint is that when trying to phone the centre on 011 978 5290, the call is directed to SAA’s main call centre. From there the customer is either

disconnected, told by the operator that the call centre is down, transferred to another call operator or given another number that does not exist.

“We have been trying to reach the dedicated SAABIZ call centre since January 15 to lodge a new credit card. This is obviously something that cannot and may not be done through the public call centre,” says a frustrated corporate. When you dial the SAABIZ number, the call is automatically transferred to the general SAA call centre. There is no announcement. The only way we can tell is because we know and can distinguish between the two call centres’ greetings.

“Having gone through the general call centre, we ask to speak to the corporate call centre. The operators have given the following replies: ‘The call centre is down’;

I have been part of the eTravel family for just over 10 months and I will never look back.

I remember how nervous I was, but what a pleasure to have the support of a very experienced team in Cape Town and Johannesburg.

Flexibility and freedom are what I enjoy most — spending quality time with my family, yet still being available to my clients 24/7.

For more information on how to work for yourself, not by yourself, contact:

brought to you by

eTNW and TRAVELINFO

Challenging times!

Are your leisure or corporate clients reluctant to book travel over the period of the 2010 World Cup? n Yes 71% n No 29%

Head Office: Garth at garth@etravel.co.za Inland: Laura at lauraw@etravel.co.za or 0861 etrav1 (0861 387 281) Coastal: Charmaine at charmainem@etravelcpt.co.za or 0861 etrav2 (0861 387 282) or 021 521 9200

www.etravel.co.za TNW3780SD

20 n Wednesday February 24 2010

“It is still amazing how many clients cannot understand why flights are full departing and arriving in South Africa during the June/July period.

While we warned all our corporate clients last year already that flights would be at a premium during this period and to please book as soon as possible, we are still getting requests for large groups of people attending overseas congresses.” Burnice Muir, Burns Cunningham Corporate Travel “We are finding more and more people who want to ‘escape the Soccer Mania’ and travel abroad over the June/July period. Finding decent airfares is, however, proving more and more challenging as we get closer to ‘kick-off’.” Leanne Moore, SATC Travel Dimensions eTravel is the ITC market leader in South Africa and assists senior Travel Consultants and Travel business owners to realise their dreams. If you have ever dreamt of owning your own travel business or would like to cut costs by doing away with your IATA license and improve your current business efficiencies then you should call eTravel. We run the back office for over 190 Independent Travel Companies and specialise in making your travel business a success by offering the best commissions, overrides & a comprehensive support structure. If you have a client base, 5 years retail travel experience or already own your own business but want to make more, then contact us!

You’ll be amazed at how easy it is!

lauraw@etravel.co.za / charmainem@etravelcpt.co.za

‘That number isn’t working any more’; ‘I will put you through’ (to no avail); ‘It is very strange, you cannot speak to them’, and various variations and repetitions of the above.

“Finally, I managed to get hold of an operator who (after consultation with her supervisor) told me that

“It seems that this department no longer exists and my phone calls are being dealt with by very inefficient call centre operators” the SAABIZ call centre had been closed down, although she wasn’t sure when this happened. Meanwhile, I got through to another lady, who confirmed that the call centre was closed down during November or December.

She could not understand why I had got the various explanations (as mentioned above), but all the same, she was not sure herself when the SAABIZ call centre was actually closed down.”

This corporate, like many SAA customers, is asking why SAABIZ’s clients were not informed of the changes. “Why was there not so much as an announcement on the website? Why were the public call centre operators not informed? How can SAA decommission a complete call centre and leave one person with ‘two phones ringing constantly’ to deal with extremely sensitive issues such as credit card lodging?”

Another corporate has experienced similar problems with SAABIZ. “During these past two weeks (Jan 22Feb 6) it has been impossible to do online bookings on the SAABIZ website and I have had countless frustrations when phoning SAABIZ. It seems that this department no longer exists and my phone calls are being dealt with by very inefficient call centre operators.

“The phone calls that I make to SAABIZ are mainly for changes on my existing bookings and processing payment thereafter. Under normal circumstances, these types of telephonic transactions with SAABIZ never exceed eight minutes.

Now, they make me hold on the phone for never less than 30 to 40 minutes just

to process a payment on one existing booking! When on the phone with them, I have a conversation of about three minutes with the operator explaining the situation and then I am put on hold for at least 10 minutes. In two instances, I was even cut off by the operator I was dealing with after he/she put me on hold for over 15 minutes.”

A former SAA employee from the first team to work on SAABIZ resigned because of frustrations with the product.

“This excellent product and tool is not recognised by SAA management. I went through a few hair-raising periods where we did not know whether we had jobs or not.

“The big accounts, such as Nando’s and McDonald’s, were willing to give SAABIZ a chance due to its value. The fact that credit cards were lodged for small to mediumsized companies with no pressure of revenue figures worked perfectly for a lot of companies. How could a product so brilliant not be promoted and taken care of by management?” says the former employee.

However, SAA has denied claims that the SAABIZ department has shut down.

“South African Airways has not closed SAABIZ and this service is still in place and operational,” says SAA acting head group corporate affairs, Vimla Maistry. “We have, however, experienced some service disruptions following the outsourcing of our call centre late last year to Merchants/Dimension Data.”

According to Vimla, SAABIZ is currently being serviced through the central reservations number 011 978 1111 while SAA seeks a sustainable, longer term solution that includes the setting up of a dedicated SAABIZ helpdesk.

“Discussions around this are progressing well and at an advanced stage. As a further effort to ensure increased efficiencies, we are placing experienced staff in the call centre to transfer skills and to increase the present level of knowledge.

“Numbers dedicated to ONBIZ /SKINS clients are 011 978 5290 and 011 510 8468. We sincerely apologise to any of our SAABIZ customers for delays experienced in handling their requests.” n

QUICK READ FOR DECISION-MAKERS