Nisa

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York store puts shopper safety first

Nisa Local Market Square, University of York, has expanded its self-serve till area.

Nisa Local Market Square, University of York, is prioritising the safety of its shoppers and staff this winter by expanding its self serve till area.

Store manager Stuart Reeve had four self-service checkouts (SCOs) installed last year, but after seeing the benefits that came along with them recently invested in another five.

The upgrade to nine SCOs has allowed the team at the store to place a full transaction into the hands of the customer, minimising need for contact between staff and shopper and speeding up the shopping process.

Reeve said: “As our store is based at the heart of a university campus, we have a high traffic of customers using the store in between lectures. This means we would have a 20-minute period every hour where the shop would have eight staff on the tills.

“We have a lot of customers who are more likely to use a self-service checkout over a manually-operated till, especially our student clientele. This is because they are faster to use, and the customer can keep away from other members of the public, making them feel safer when they are out shopping.”

The changes were completed – along with the addition of two more tills to the main till area – by Nisa’s specialist team within two weeks while the students were off-campus, minimising impact to business.

Jonathan Peaker, Nisa’s EPoS Sales Manager, said: “We have seen an influx of stores investing in self-serve tills this year with many wanting to minimise face-to-face contact not only for the benefit of those visiting the shop, but for the wellbeing of the team working there too.

“The easy-to-use system puts the transaction in the shoppers’ hands, aiding safety and freeing up crucial time for workers which is particularly beneficial at this busy time of the year.”