We Are Apartments by Nevada State Apartment Association

MARCH | APRIL 2013

A Magazine for Nevada’s MulƟ-Housing Industry

IN THIS ISSUE News & Updates 4 President’s Message 18 Pla num Sponsor Spotlight:

7785 West Sahara Avenue, Suite #100, Las Vegas, NV 89117 T: 702-436-7662 • F: 702-446-8445 Email: nsaa@nvsaa.org • Web Site: nvsaa.org Execu ve Director: Michael Fazio, mfazio@nvsaa.org Execu ve Assistant: Aysha Park, apark@nvsaa.org

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NSAA Calendar of Events 2013

WHO WE ARE

NSAA 2012 Commi ee Sign Up

The Nevada State Apartment Associa on (NSAA) is a non-profit organiza on that provides the local mul -housing industry with legisla ve support, educa on and community outreach to benefit our membership and the community. The NSAA is devoted to suppor ng the diversity, integrity and ever-changing environment of the mul -family industry. We are devoted to you.

Products & Services Guide

Feature Ar cles 6 America’s Trillion Dollar Industry ... Apartments 14 Market Trends 2013: It's Not Monopoly Money 16 Thinking Beyond the Norm: How an Internet Leasing Agent

WHY WE EXIST The Nevada State Apartment Associa on exists to support the mul -housing industry and its professionals with proac ve legisla ve eﬀorts, by promo ng career development through educa on and by oﬀering entertaining social opportuni es. The NSAA also strives to promote the highest level of professionalism with established standards and prac ces throughout every segment of the mul -family industry, including management, marke ng, maintenance and suppliers.

Can Help Property Managers

BoƩom line… we exist for you, because of you.

NSAA 2013 Board of Directors

Pla num Sponsors:

Director 2013 President Lizza Castro .......................... (702) 436-9293 Mario Or z .......................... (702) 395-0071 Fire N Ice Hea ng and Air Condi oning Prime Residen al

• Cer fied Fire Protec on • Western Risk Insurance • Sherwin Williams Paint and Floorcovering • Cox Communica ons • Silver Lands, Inc.

Director Vice President/2014 President Elect Elizabeth Morrissey ............. (702) 256-1797 Teresa Jackson ..................... (702) 526-5612 Foothill Fire Protec on ConAm Management Director Treasurer/ 2015 President Elect Taylor Verhaalen .................. (702) 227-0444 Susan Bauman ..................... (702) 368-4217 Western Risk Management Stout Management Company Director Execu ve Oﬃcer - Vendor Steven Olmos ...................... (702) 459-3192 Amy Hjerpe.......................... (702) 419-2124 Pinnacle Silver Lands, Inc. Director Execu ve Oﬃcer - Vendor Robert Segura ...................... (702) 335-2717 Eric Newmark ...................... (702) 306-4830 Karsaz Law Quality Towing Director Past President Paula Lane ........................... (702) 419-5744 Debra Peterson .................... (702) 499-2785 For Rent Media Solu ons (Las Vegas) Pinnacle Director Director Christopher Hinojos............. (702) 860-0848 Daniel Turkin........................ (702) 749-7000 Gillespie Proper es Apartments.com Director Director Rhonda Sikes ....................... (702) 768-3185 Liz Culibrk ............................ (602) 820-5791 Fairfield Residen al S & H Realty Director Director Debi O’Keefe....................... (702) 250-7423 Chelsea Mollak .................... (702) 525-7862 ConAm Management MAXX Proper es Director Director Doug Sartain ....................... (702) 210-3811 Janice Richards .................... (702) 581-3591 Camden Cer fied Fire Protec on Alternate Director Bret Holmes ........................ (702) 401-4674 Donna Gill ............................ (702) 855-5857 Western Na onal Property Group Advanced Management Group Director Lucky Merry ........................ (702) 569-1504 Prime Residen al Execu ve Assistant Execu ve Director Michael Fazio....................... (702) 436-7662 Aysha Park ........................... (702) 436-7662 Nevada State Apartment Associa on (NSAA) Nevada State Apartment Associa on (NSAA)

MARCH | APRIL 2013

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PRESIDENT’S MESSAGE

By Lizza Castro

Apartment Insight Commi ee: Michael Fazio Nevada State Apartment Associa on Aysha Park Nevada State Apartment Associa on Cover art courtesy of Michael Fazio

For Advertising Information, Contact:

Dani Gorden 801.746.4003 dani@thenewslinkgroup.com

Apartment Insight is published by the Nevada State Apartment Associa on. Apartment Insight is the oﬃcial trade publica on of the Nevada State Apartment Association, a professional associa on of mul -housing professionals and industry partners. The materials contained in this publica on are general in nature; the applicability to one’s par cular situa on should be reviewed with a professional who has all the facts pertaining to the situa on being considered. The publisher disclaims any liability for published ar cles. Adver sing Policy: Nevada State Apartment Associa on accepts no responsibility for unsolicited materials. Adver sements contained in this magazine do not cons tute endorsement. With the excep on of those products and services directly under the control and supervision of NSAA, it is the policy of the NSAA, its oﬃcers and Board of Directors, not to endorse any products or services.

We Are Apartments Every day, every hour and every minute someone is living in our Valley’s apartment homes. Property managers arrive early to arrange for new move-ins, ensuring that each apartment is in tip-top condition and primed for its newest resident. Every day, the country’s 35 million apartment residents commute home from work, go out to eat or catch a movie — all of which directly contribute to our economy, supporting millions of jobs nationwide. And, despite the worst economy in a generation, apartments have remained a positive economic force, contributing to the nation’s economic recovery with every dollar spent by the businesses that build, manage and operate apartments and the people who call them home. Did you know in 2011, apartments and their residents generated a $1.1 trillion contribution to the national economy and supported 25.4 million jobs. In Nevada alone that number was a staggering $12 billion. Yes, $12 billion … with a “B”. Our state also supports an astounding 300K in jobs a lone. Need less to say, despite our “non-recovery” (when compared to ever y other major metropolitan areas), we are a big deal … “We Are Apartments.”

Beyond directly suppor ng local businesses, apartment resident spending also s mulates addi onal indirect spending as businesses look to meet resident demand for goods and services.

From the rent checks they write to the lattés they buy from the corner coffee shop, apartment resident spending reverberates through our local and state economies. Beyond directly supporting local businesses, apartment resident spending also stimulates additional indirect spending as businesses look to meet resident demand for goods and services. All this means significant and much-needed dollars are going back into the recovering economy at the same time that jobs are being created and supported. In 2011, apartment resident spending activity drove approximately 80 percent of the apartment industry’s total $1.1 trillion contribution to the national economy. Resident spending also sustained nearly 90 percent of 25.4 million jobs supported by the industry as a whole. And those numbers are likely to increase as the economy recovers. Not only have economic concerns and changing demographic trends shifted the nation’s housing preference toward renting, but a strengthening of the economy will also lead to more household formations, a key driver of all housing demand. Our apartment communities offer their residents numerous advantages. Not only do residents enjoy maintenance-free living, many also benefit from a suite of services increasingly offered by apartment communities, from on-site fitness and business

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centers to package collection to trash removal. Apartment communities also offer many conveniences. They are typically located closer to job centers and in urban areas, and many are located in walkable neighborhoods surrounded by restaurants, theaters and shops. This allows many renters to maintain a better live-work balance by having proximity to employment opportunities as well as cultural, entertainment and retail amenities. However, apartments’ real competitive advantage is flexibility. Unlike having a mortgage, renting an apartment provides mobility, allowing people to more easily pursue new opportunities, whether it is a new job or a new neighborhood. What does all of this mean to you, those working in the apartment industry today? With the potential of an additional 7 million renter households created this decade it means jobs, security, upward mobility (in promotions) and peace of mind for you, for your family. You work in an industry which is a TRILLION DOLLAR industry and will ALWAYS be needed. You are in the right place at the right time (all the time). You should be proud to say “We Are Apartments” because you are part of an industry that cannot fail our nation and will continue to get stronger and stronger. “We Are Apartments” because of you!

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their 50s ― those most likely to seek options other than singlefamily houses. • Almost 80 million Echo Boomers are beginning to enter the housing market, primarily as renters. • Many of their parents, the more than 77 million Baby Boomers, are beginning to downsize, and some will choose the convenience of renting. • In this decade, renters could make up half of all new households ― upwards of seven million new renter households.

The apartment industry is a competitive and robust $1.1 trillion industry that helps 35 million renters live in a home that’s right for them. We help build vibrant communities by offering housing choice, supporting local small businesses, creating millions of jobs and contributing to the fabric of communities across the country. And we are increasingly important. Up to half of all new households formed this decade could be renters. And that’s good news. Meeting that demand will create millions of jobs. To get there, we need new public policies that support the multifamily housing industry that don’t make it harder for renters and their families to find the housing that makes sense for them and their community.

Demand Outstripping New Supply • We need to be building an estimated 300,000-400,000 units a year to meet expected demand. Yet in 2011, we built just 130,000 new apartments. That’s not even enough to replace the units lost every year to demolition, obsolescence and other losses. • While there is still a surplus of single-family housing, on the apartment side, the surge in demand has outstripped new supply. • The shortage of affordable rental units is particularly acute. The Harvard Joint Center for Housing Studies estimates a three million unit shortage nationwide.

Apartments Have Incredible Booming Rental Demand • One-third of Americans rent their housing and one-third of those live in apartments. • Changing demographics mean changing housing preferences. • In 1955, married couples with children made up 44% of all households. Today they constitute just 20%, and that number continues to fall. • Among the fastest growing population segments in the next decade will be young adults in their 20s and empty nesters in

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A Vital Economic and Jobs Contributor • The nation’s 19.1 million apartment homes and the 35 million residents who live in them contribute $1.1 trillion annually to the economy. They support 25.4 million jobs. • To put this number in perspective, that means that apartments and the people who live in them contribute, on average, more than $3 billion a day to the economy. • In 2011, new apartment construction produced $14.8 billion in spending, supported 323,781 jobs and had a total economic contribution of $42.5 billion. • The same year, the operation of the nation’s existing apartments accounted for $67.9 billion, 2.3 million jobs and a total economic contribution of $182.6 billion. • Apartment resident spending in 2011 totaled $421.5 billion, supporting 22.8 million jobs and a total economic contribution of $885.2 billion. • The collective economic impact of apartments and apartment residents is only set to grow as greater economic stability and stronger job creation lead to stronger household formations.

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The performance of the apartment industry stands in stark contrast to the single-family sector. It did not overbuild in the housing boom and did not contribute to the housing meltdown. More importantly, default rates for Fannie Mae and Freddie Mac’s multifamily business remain below one percent.

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State and Local US Markets Demand for apartments remains highly concentrated in urban areas close to employment centers, public transportation and cultural outlets. Seven out of ten apartment permits issued in 2011 were in the 50 largest metro areas (Source: U.S. Census Bureau, U.S. Department of Housing and Urban Development).

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This trend is driving the apartment market in California, Florida, Georgia, Maryland, New Jersey, New York, Texas and Washington — states that accounted for more than half of all apartment construction dollars. The apartment industry’s recovery has been uneven, with some metro areas and submarkets seeing a strong uptick in development activity while others have experienced much less improvement. This is due to a variety of factors, including some inventory overhang and excess vacancies in select markets, such as Las Vegas, as well as financing constraints. Moreover, capital sources today are investing most in the acquisition and development of higher-end apartment product and apartment properties in first-tier, core markets, such as New York and Los Angeles. Specializing in Multi Family Housing Custom Recycling Programs Commercial, Industrial, Construction & Residential Services

In 2011, 71.4 percent of all apartment building permits issued were in the 50 largest metro areas, only three percentage points lower than the all-time annual high recorded in 2004. More interesting is that within the top metro areas an increasing share of new multifamily construction is taking place in the downtown, or central city, areas of these major metro areas. The nation’s most recent TRILLION DOLLAR INDUSTRY | continued on page 8 MARCH | APRIL 2013

a third of all households in the area. Consequently, apartments make up a substantial share of the housing stock in many of these metro areas. In fact, collectively, these 12 metro markets represent 7.8 million apartment units, or 40.4 percent of the nation’s total apartment stock.

TRILLION DOLLAR INDUSTRY | continued from page 7

economic contraction, followed by a severe construction financing crunch, caused the central city share of multifamily metro area permits to fall to a 10-year low of 20.4 percent in 2009. However, this share began to rebound in 2010 and had improved to 34.2 percent by the end of 2011.

Managing, maintaining and operating all these units are an expensive business. On average, for these 12 areas it costs $3,859 every year to operate a single apartment. However, local market dynamics, such as the availability and cost of labor and materials, drive the annual cost per unit much higher in some metro areas. In Miami, for example, it costs $4,824 a year to run an apartment — that’s nearly $1,000 more than the average annual per unit cost across these select metro areas. Apartment operations costs for many are also higher than the group average in Boston, Los Angeles, New York, Philadelphia and Washington, D.C.

This trend reflects growing consumer demand for housing located in more urban locations, close to employment centers, public transportation and cultural outlets. Because of the large upticks in apartment construction in major urban centers, 12 major metropolis tan areas — Atlanta, Boston, Chicago, Dallas, Denver, Houston, Los Angeles, Miami, New York, Philadelphia, Seattle and Washington, D.C. — were selected for additional analysis. By choosing geographically and economically diverse metro areas, the analysis shows the meaningful role the apartment sector plays across the nation, significantly contributing to the economic success of some of the nation’s most powerful cities and the states in which they are located.

The dollars spent operating apartment units lift the local metro area economies and collectively support more than 500,000 jobs across all 12 cities. Clearly, in cities such as Los Angeles and New York, which have very large numbers of both apartment renters and units, ongoing apartment operations stimulate a massive volume of economic activity. However, when local economic impact is evaluated on a relative basis, apartment operations have a larger economic impact in some of the smaller metro areas. For example, of all the metro areas, ongoing apartment operations

Apartments have a significant role in the housing economy in each of these metro areas. Roughly 7.1 million apartment households call these areas home; on average, one out of five households in each of these metro areas rents an apartment. However, that share is much higher in metro areas such as Los Angeles and New York, where apartment resident households account for between a quarter and

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By choosing geographically and economically diverse metro areas, the analysis shows the meaningful role the apartment sector plays across the nation, significantly contributing to the economic success of some of the nation’s most powerful cities and the states in which they are located. Key Renter States

generated the most significant economic impact in Dallas, where every dollar spent on apartment operations contributed $2.28 to the local economy; similarly, apartment operations spending in Dallas supported more jobs ― 19.6 jobs to be exact ― per $1 million than any of the other selected metro areas.

The critical concentration of apartments in these 12 select major metro areas drives not only local economic activity but also generates significant contribution to their respective state economies. Consequently, states with larger, more established cities find that the apartment industry plays a larger role in powering their state economies than states with smaller metro areas.

Apartment operation is set to become an even larger economic driver in these metro areas as the apartment stock there continues to grow. Currently, there are roughly two apartment renters for every unit across these 12 cities. However, demographics and changing housing preferences are driving demand and underscoring a need for additional supply in some markets and submarkets. Many of these 12 metro areas saw a substantial contraction in apartment building construction during the housing downturn. From 2006 to 2011, for example, apartment permits plummeted 83.7 percent in Miami; similar results came out of Atlanta and Chicago, which experienced apartment permitting falloffs of 82.5 percent and 78.0 percent, respectively.

Combining data on the top states by share of renter households, number of apartments and construction activity, eight states stand out as key renter states, where the apartment industry plays a pivotal role in the state economies. California, New York and Texas are in a first tier, dominating the list of states with large numbers of renters and apartment units as well as high levels of new apartment construction activity. In a second tier are Florida, Georgia, Maryland, New Jersey and Washington. TRILLION DOLLAR INDUSTRY | continued on page 10

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TRILLION DOLLAR INDUSTRY | continued from page 9

Construction spending in these key renter states topped $8.5 billion last year, a value that accounts for more than half of all dollars spent nationally on new apartment construction. Moreover, that spending collectively contributed more than $18.8 billion to those eight state economies, a figure that represents 59.5 percent of the total economic contribution of new apartment construction spending across all 50 states and the District of Columbia. Dollars spent on new apartment construction in Texas generated the most economic bang for the initial buck out of all 50 states, with every $1.00 spent contributing an additional $1.50 to the economy. Apartment construction spending in California and Georgia also ranked high in terms of generating additional economic activity. However, while the dollar volume of construction activity in states such as Illinois, Ohio, Pennsylvania and Utah was lower than in key apartment states, dollars spent on new construction activity in those areas contributed to the state economy at a higher rate than some key states, such as Florida, Maryland and New Jersey. New apartment construction activity supported the largest number of jobs in California and Texas, although construction in Florida and Washington supported a noteworthy number of jobs relative to the amount of new apartment construction activity in those states. For example, in Florida, $813.2 million was spent on new

apartment construction, roughly $157.5 million less than in New York. However, 15,107 jobs were tied to that construction activity in Florida, compared with 11,502 jobs in New York. However, construction spending went further to support jobs in a number of non-key apartment states than in the core apartment states. For example, every $1 million in apartment construction spending in Texas supports roughly 19.2 jobs within the state. In contrast, $1 million in apartment construction spending in Utah supports 21 jobs. Similar job benefits can be seen in Alabama, Maine, North Carolina, Oklahoma and South Carolina. While apartment construction is a strong economic driver, the operation of the 9.9 million units making up the apartment stock in these eight key states had a collective economic contribution of nearly four times that of new apartment construction to those state economies. Dollars spent on operating apartments in Texas and California generated the highest rates of economic contributions to their respective economies of all 50 states and the District of Columbia, with every $1.00 spent on apartment operations returning to the economy as $2.32 in Texas and $2.22 in California. Other non-key states where apartment operation spending added dollars back into the state economy at high rates include Colorado, Illinois, Pennsylvania and Utah. TRILLION DOLLAR INDUSTRY | continued on page 12

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WHAT ABOUT NEVADA?

TRILLION DOLLAR INDUSTRY | continued from page 10

More than half of the jobs supported by the ongoing apartment operations were in California, New York and Texas; in fact, apartment operations in these three states supported more than a third of all the jobs supported by the management and operation of the nation’s existing apartments. While Texas ranked high against all states and the District of Columbia on the number of jobs supported by apartment operations spending ― 22.3 jobs for every $1 million in operations spending ― other non-key apartment states, such as Alabama, Louisiana, Maine, Montana, Oklahoma, South Carolina and Utah, also saw strong job support resulting from operations spending. Utah topped the list, with apartment operations supporting 23.7 jobs per $1 million in spending. For as far as

the large number of apartment resident households in those states. But when the data are examined in terms of jobs supported per apartment household, other non-key renter states show significant benefit from resident spending activity. Although five key renter states nabbed top 10 positions by greatest number of jobs supported per apartment resident household, none garnered the first or second slot. Apartment resident households in Hawaii created the greatest number of jobs ― 1.87 ― per household, followed by apartment resident households in Washington, D.C., with 1.76 jobs supported per household. Apartment resident spending in Alaska, New Hampshire, Nevada and Virginia also created a significant number of jobs per apartment household. Apartment resident households remain concentrated in a limited number of states, creating volumes of economic activity and supporting large numbers of jobs in those select states. However,

Apartment resident spending generates greater economic contribution and more jobs on a per apartment household basis in a number of non-key renter states, highlighting apartment residents’ role in powering less populous state economies as well. new apartment construction and ongoing apartment operations go in generating additional economic activity, the people who live in apartments are the real economic engine at the state level. Renter spending was the highest in California, New York and Texas, reaching $76.0 billion, $53.6 billion and $36.2 billion, respectively. This takeaway is unsurprising given the sheer number of renter households in these states. However, even in states with much smaller numbers of renter households, renter spending remained a sizable contributor to the economy. For example, out of all 50 states and the District of Columbia, Wyoming has the fewest number of apartment households and yet those residents drove a nearly billion-dollar contribution to the state economy. This economic activity means jobs and more jobs. Nationally, apartment resident household spending of $421.5 billion, on items such as coffee, clothes and movie tickets directly supported 11.2 million jobs. However, when the indirect effects of that spending are factored in ― the barista who whips up the tasty latté has to buy more coffee beans, which supports jobs at a coffee distributor, which supports jobs at a coffee processing plant and so on up the food chain ― that jobs figure grows to a total of 22.8 million jobs supported by those living in apartments.

apar tment resident spending generates greater economic contribution and more jobs on a per apartment household basis in a number of non-key renter states, highlighting apartment residents’ role in powering less populous state economies as well.

Sources: Census Bureau, 2011 American Community Survey, 1-Year Es mates and microdata. Economic impact (dollars spent, jobs supported, and economic contribu on) based on 2010 American Community Survey and 2010 Consumer Expenditure Survey). Na onal Apartment Associa on and Na onal Mul Housing Council, “The Trillion Dollar Apartment Industry” In communi es across the country, apartments work – helping people live in a home that’s right for them. Whether it’s young professionals star ng out, empty nesters looking to downsize and simplify, workers wan ng to live near their jobs, married couples without children or families building a be er life, apartment homes provide a sensible choice to meet their specific housing needs. For more than 20 years, the Na onal Apartment Associa on (NAA) and the Na onal Mul Housing Council (NMHC) have partnered on behalf of America’s apartment industry. For more informa on, contact: NMHC at (202) 974-2300 or info@nmhc.org or www.nmhc.org or NAA at (703) 797-0616 or carole@naahq.org or www.naahq.org/governmentaﬀairs.

On the state level, California, New York, Texas, Florida and Illinois took the top slots in terms of total number of jobs supported by apartment resident spending. These results are expected given

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On February 15th, 2013 the NSAA held its annual Market Trends event at the Treasure Island (TI) on the Vegas Strip. Market Trends provides a convenient way to keep up with industry trends and gain local industry insight, always bringing out the best and brightest rental housing industry professionals, who want to be educated for the future. This yearâ&#x20AC;&#x2122;s Market Trends was followed up with a wonderful and well attended social at Senor Frogs (sponsored by Camden Property Trust and Houston Contracting Corp.).

A special thanks to EVERYONE who attended Market Trends 2013. A record 321 property members attended the event this year, a 17% increase over 2012. Look for information regarding Market Trends 2014 early in the 4th quarter of this year.

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A special thanks to the following sponsors: Main Event Sponsors • Apartment Guide • Contemporary Information Corp • Maintenance Supply Headquarters • Precision Concrete Cutting • Sherwin Williams Table Sponsor • Apartment Finder • Apartments.com • Assurant Specialty Property • Century Link • Certified Fire Protection • COX Communications • Criterion Brock • Dunn Edwards • Empire Painting & Construction • For Rent Media Solutions • KRT Concepts, LLC • National Credit Systems, Inc • New Age Painting & Coatings • Odyssey Painting • On Guard Fire Protection • Quality Towing • Quantum Collections • Silver Lands, Inc

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CD Sponsor • Advanced Management Group Lanyard Sponsor • Silver Lands, Inc Photo Sponsor • Contemporary Information Corp. iPad Mini Sponsor • Advanced Exercise Equipment • LeaseHawk And a HUGE THANKS to our Panelists / Speakers: • Christopher Bentley (ARA Advisors) • Michael Brown (Camden Property Trust) • Frank Hawkins (Global Property Management Group, Inc.) • Bett Hemry (707 Management) • Robert Hicks (Alliance Residential) • John Restrepo (RCG Economics LLC) • Kevin Richards (Ventura Web Design) • Lisa Trosien (ApartmentExpert.com sponsored by Apartment Guide)

Thinking Beyond the Norm: How an Internet Leasing Agent Can Help Property Managers By Mary Girsch-Bock

The traditional property management model has been to staff your office with leasing agents and they will handle all of the sales aspects of renting the apartment; from the initial screening, the showing, the application, and even move-in details. Yet, today, because of an enhanced Internet presence, management companies are seeing an increased number of people leasing sight unseen. This group of people typically includes tech-savvy individuals who do everything on the Internet, as well as out of town or out of state individuals who are looking to move into the area and need a place to live. While a traditional leasing agent can certainly handle those duties at a smaller property, for larger dwellings, it may make sense to find a tech savvy individual to handle online inquiries. Here are some of the duties an Internet Leasing Agent can perform: Placing Ads – an Internet Leasing Agent can place non-traditional ads in strategic areas throughout the country. If you live in Chicago and have a high number of people moving into the area from Indiana, it would make sense to run some ads on Indiana specific sites, such as a local Chamber of Commerce, or even a traditional print ad in the local newspaper. This could easily be done throughout the country for little cost. Handling Long-Distance Leads – often these leads need more time to develop, and the initial wooing can last several months. Make the time to place a personal call to anyone who fi lls out information on your website, or has accessed virtual tours or photos on your website.

Develop a specific procedure for dealing with out of state applicants. While those nearby are able to determine if the area is suitable for their needs and how close amenities such as grocery stores, shopping malls and parks are, an applicant 2,000 miles away will not know. While that information is easily available on the Internet, save potential applicants the research time and provide them with an honest assessment of the area. They’ll appreciate it. Follow-Up – while most people will know in a reasonable amount of time whether a place is suitable, placing a courtesy call to out of state individuals to ask if they need any additional information will help keep your property on their radar. Moving is always difficult in good circumstances; moving thousands of miles is very stressful. They’ll be grateful for the help and will remember it come decision time. While not every property will need a dedicated leasing agent to handle Internet leasing requests, larger properties may soon find it an indispensable position.

Mary Girsch-Bock currently lives in Rio Rancho, NM, just outside of Albuquerque. Mary is a successful business and technology writer, specializing in property management and law oﬃce technology. A contribu ng writer for a variety of publica ons including the CPA Technology Advisor, Mary’s first book was published in 2006, and she is currently working on another. Mary has over ten years of property management experience and has worked in both the Chicago and Las Vegas area markets. You can follow Mary on Twi er at twi er.com/marygibo.

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sing in your associa on’s trade journal is a solid approach to business development. In fact, a recent survey done via the PPA called The Essen al Medium, found B2B publica ons — such as Apartment Insight, to be the number one informa on source within any given industry when compared to other media. In the survey, respondents were asked whether they agreed or disagreed with a series of a tude statements and the PPA compiled the data, resul ng in the percentages. Verba m responses were collected by the survey, which are added to exemplify the points. Here are a few excerpts: Business publica ons are rated the first choice for staying in touch with what’s going on in their sector by 61% percent of decision makers.  “If I didn’t read them I wouldn’t know what’s going on.”  71% of decision makers believe that B2B magazines are essen al reading.  “I would be lost without my business publica ons.”  83% of managers would recommend to people star ng a career in their sector to read the business publica ons.  “With the informa on we gather from the publica ons, we can determine if we are on the right track or if we need to change direc on.”  Essen al? Apparently!

MARCH | APRIL 2013

Platinum Sponsor

Fire-N-Ice Heating and Air Conditioning Fire-N-Ice has been serving Southern Nevada for over 20 years. We work around the clock 24 hours a day; 7 days a week; which ensures your heating, air conditioning and indoor air quality needs are addressed day or night. Fire-N-Ice has installed thousands of home heating systems and central air conditioners in Las Vegas, NV and surrounding areas. We have an impeccable reputation for performing quality work and excellent customer service. Our technicians are experts in heating and air conditioning repair, as well as indoor air quality; this means our technicians can properly assess what will make your home most comfortable. Fire-N-Ice is the total solution for indoor air quality and home comfort. Call us anytime, day or night!

excellence in all areas and make it our job to earn your trust. Our Trust Certified technicians always wear identification badges and shoe covers while in your home. As a condition of hire, our technicians have passed strict drug, criminal background and motor vehicle screenings. Additionally, our technicians must pass rigorous N.A.T.E. service and installation testing. We take our responsibility very seriously when you place your trust in us. At Fire-N-Ice, we take pride in our tradition of excellence and will continue our mission to build long-lasting relationships with our customers through: winning spirit and a commitment to satisfaction!

Trust Certification Fire-N-Ice is committed to customer satisfaction; our team is insured and trained to the highest standards. We believe in

For additional information on Fire-N-Ice Heating and Air Conditioning please contact Mario Ortiz at 702.395.0071.

Apartments.com Millions of apartments are just a click away! Think a new apartment, condo or townhouse would suit your rental needs? Need to find temporary housing? Apartments.com helps you find your perfect fit through personalized searches, walk-through videos, live chat, mobile apps, tips for making your apartment a home and more. Apartments.com is a leading advertising destination for property management companies, private landlords and classified listings. Our Name Apartments.com is the logical renter destination. With the strongest name in the industry, more than 30% of visits to our site come from our name alone – creating millions of visits per year from renters simply typing “apartments.com” into their web browser.

Search Engine Domination Targeted and aggressive Search Engine Optimization (SEO) & Search Engine Marketing (SEM) efforts put Apartments.com at the top of search results on major search engines like Google, Yahoo! and Bing. With more listings on the first page of search results than any other ILS, more renters click through to Apartments.com, and subsequently your community, time and time again. Apartment Home Living A part of the Apartments.com Network, Apartment Home Living (www.apartmenthomeliving.com) increases advertiser exposure through traditional and innovative tactics resulting in millions of monthly on and off-site visits. (See “Emerging Media” for more information on off-site visits.) Apartment Home Living is one of the fastest growing, most visited rentals category websites and your partnership with Apartments.com is the ONLY way to receive exposure to its visitors.

www.nvsaa.org

Partner Network Apartments.com distributes your listings to relevant websites, further extending your reach to renters online. A network of high profi le news media partners, nationally recognized real estate websites, demographic targeted sites and local information sites puts your community in front of renters wherever they are searching. Best part of all? We do this for you... for free! Emerging Media Apartments.com and Apartment Home Living extend your reach to renters with the latest and greatest emerging media outlets such as mobile, online video and social media. Through our outreach, your community is viewable by hundreds of thousands of renters each month on some of the most popular online destinations. Without ever needing to visit Apartments. com or Apartment Home Living, renters can easily find your community on Facebook with the new â&#x20AC;&#x153;Find an Apartmentâ&#x20AC;? search app, YouTube, mobile sites, mobile apps and more! Opportunity awaits and so do millions of renters searching online for apartments! For additional information, contact Chris Hinojos at (702) 860-0848 or by email at chinojos@apartments.com.

MARCH | APRIL 2013

NSAA 2013 COMMITTEE ROSTER NOW SOLICITING VOLUNTEERS for NSAA’s 2013 COMMITTEES

Member parƟcipaƟon is vital to the growth of our industry. NSAA commiƩees are the perfect venue to meet with your colleagues and exchange ideas.

Member par cipa on is vital to the growth of our industry. NSAA commi ees are the perfect venue to meet with your colleagues and exchange ideas. You can help contribute to our associa on’s objec ves by volunteering to serve on a commi ee. To sign up for one or more of the following commi ees, call the NSAA at 702.446.8445. Or you can e-mail the Board Liaison or Commi ee Chair listed with your contact informa on and which commi ee or commi ees you would like to join.

You can become part of our important work by volunteering to serve on a commiƩee. To sign up for one or more of the following commiƩees, simply fill out the form below and fax back to NSAA at 702.446.8445 or e-mail us at nsaa@nvsaa.org with your contact informaƟon and which commiƩee(s) you would like to join.

________ Bowling

________ Community Outreach

________ Dinner MeeƟng

________ EducaƟon

________ Golf

________ Jewel Awards

________ LegislaƟve

________ Maintenance Mania

________ Market Trends

________ Membership / IROC

________ Poker

________ Public RelaƟons

________ Reverse Trade Show

SPECIALIZING IN PROPERTY MANAGEMENT - LITIGATION - TRANSACTIONAL - RISK MANAGEMENT

- EMPLOYMENT - FAIR HOUSING - EVICTIONS

EXPERTISE IN UNLAWFUL DETAINER ACTIONS - FAILURE TO PAY, BREACH OF COVENANTS, NO-CAUSE, HOLDOVER TENANCY & NUISANCE - EVICTIONS FOR SINGLE FAMILY AND MULTIFAMILY HOMES - SERVICES CURTAILED TO FIT OUR CLIENTS’ NEEDS

PROTECTING OUR CLIENTS' INTERESTS

Name: ____________________________________________ Company: _________________________________________ Telephone Number: _________________________________ Fax Number: _______________________________________ * E-Mail Address: ___________________________________

- ECONOMICAL - EXPERIENCED - EFFECTIVE * ALL commiƩee correspondence is done through e-mail. To be part of a commiƩee, you and / or your company must be an NSAA member.

702.952.9321 www.karsaz-law.com info@karsaz-law.com

MARCH | APRIL 2013

For informaƟon regarding the NSAA website, arƟcles which appear on the website and adverƟsing on the website please contact Michael Fazio at 702.436.7662.

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Cross more off the list. First you got the young couple into the loft with the romantic roof-top deck. Then you reviewed your ad results with your local consultant. And even had time to ďŹ re off a few professionally designed digital brochures to prospects. All before lunch. The key to your productivity? Working smarter with helpful tools from Apartments.com.

DANI GORDEN Advertising Sales 855.747.4003 dani@thenewslinkgroup.com

Cox Digital Communities Your Path To Higher Revenues And Resident Satisfaction atisfaction

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www.nvsaa.org

PRODUCTS & SERVICES GUIDE LAS VEGAS

A/C SALES SUPPLIES & PARTS MSI HVAC 3480 Birtcher Dr. Las Vegas, NV 89118 bbilliu@msihvac.com P: (702) 217-5042 F: (888) 841-5254 ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 cvail@apartmen inder.com P: (702) 604-2351 F: (702) 798-8311 Apartment Guide (Las Vegas) 8298 South Arville Street Suite #104 Las Vegas, NV 89139 joegreen@apartmentguide.com P: (702) 939-1494 F: (702) 939-1551 Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 l mko@apartments.com P: (312) 601-5391 F: (312) 601-6256 For Rent Media Solu ons (Las Vegas) 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 debra.peterson@forrent.com P: (702) 255-3700 F: (702) 255-4901 Move.com 30700 Russell Ranch Rd. Westlake Village, CA 91362 P: (805) 557-2300 F: (480) 556-4623 Simply Apartments 1176 Center Point Drive Henderson, NV 89074 martha@simplyapartments.com P: (702) 567-2411 F: (702) 567-2611 ALARM SYSTEMS AND SERVICES Cer fied Fire Protec on 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972

MARCH | APRIL 2013

TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001 APPLIANCES SALES/RENTAL/PARTS/REPAIR Ferguson Enterprise 501 Parkson Road Henderson, NV 89011 chris.williams@ferguson.com P: (702) 564-2660 F: (702) 564-1329 Sears Roebuck & Co., dba Sears Commercial 2417 Regency Blvd., Ste 6 Augusta, GA 30904 bret.spears@searshc.com P: (702) 942-3269 ASBESTOS CERTIFICATION REMOVAL Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179

AWARDS/TROPHIES Awards West 1957 North Decatur Boulevard Las Vegas, NV 89108 awardswestlv@lvcoxmail.com P: (702) 648-1661 F: (702) 648-1602 BACKFLOW TESTING Cer fied Fire Protec on 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702)967-0000 F: (702)967-0001 BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432-3244 F: (702) 432-3341

ASPHALT SEAL COATING STRIPING & REPAIRS Aﬀordable Striping & Sealing 5795 South Sandhill Road, Suite F Las Vegas, NV 89120 shondadecker@gmail.com P: (702) 222-9009 F: (702) 248-9605

CARPET CLEANING & EXTRACTION SERVICES Servpro of Northwest Las Vegas 791 Middlegate Road Henderson, NV 89011 G_parks@servpro8336.com P: (702) 564-8508

Sunland Asphalt 5815 Emerald Avenue Las Vegas, NV 89122 smusegades@sunlandasphalt.com P: (702) 563-6872 F: (702) 563-6875

Trademark Restora on Services 5980 Topaz St. Las Vegas, NV 89120 info@trs24-7.com P: (702) 435-8241 F: (702) 897-5547

ATTORNEYS/LEGAL SERVICES Karsaz Law 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 ckarsaz@karsaz-law.com P: (702) 952-9321 F: (702) 933-5077

Venturi Clean PO Box 500 Bridgeport, PA 19405 mradcliﬀe@venturiclean.com P: (215) 669-6628 F: (888) 752-8097

CARPET CLEANING/RESTORATION/DYEING Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #C Las Vegas, NV 89118 P: (702) 798-7100 F: (702) 798-1982 Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 stevec@universalcarpetcare.com P: (702) 220-9003 F: (702) 220-4818 CARPET SALES & INSTALLATION Cloud Carpet One Floor & Home 6555 S. Valley View Blvd., Ste:500 Las Vegas, NV 89118 marshall@cloudcarpet1.com P: (702) 798-0798 F: (702) 798-3928 Seamless Flooring LLC 6555 S. Tenaya Way #700 Las Vegas, NV 89113 dave@seamlessflooring.org P: (702) 431-7900 F: (702) 614-4300 CLEANING SERVICES AE Janitorial Solu ons 5269 Burnham Avenue Las Vegas, NV 89119 ialvarez@aejanitorialsolu ons.com P: (702) 252-4630 F: (702) 736-8160 Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179 CLEANING SERVICES MOLD/DISASTER Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179

COLLECTIONS AGENCIES AND SYSTEMS Allied Collec on Services 3080 S. Durango Dr., Ste 208 Las Vegas, NV 89117 jmancini@acsnv.com P: (702) 939-8390 F: (702) 944-4062

ENVIRONMENTAL CONSULTANTS Dominion Environmental Consultants, Inc 12073 Cardinal Climber Court Las Vegas, NV 89138 bbojda@dominionenv.net P: (702) 368-2700

Clark County Collec on Services 8860 West Sunset Rd. Las Vegas, NV 89148 cccs@mgci.com P: (702) 940-5120 F: (702) 365-7927

MSE Environmental 9811 West Charleston Blvd., Ste 2403 Las Vegas, NV 89117 erik@msena onal.com P: (702) 255-2457 F: (702) 953-0286

FLAGS BANNERS & PENNANTS Las Vegas Banner Factory 4572 West. Hacienda Ave Las Vegas, NV 89118 sharihe enbaugh@lasvegasbannerfactory.com P: (702) 789-3000 F: (702) 789-3001

Na onal Credit Systems, Inc. 1044 South Buchanan Street Gilbert, AZ 85233 jnan sta@na onalcreditsystems.com P: (888) 272-8178 F: (206) 339-4983

EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Drive Li leton, CO 80120 hdoane@advancedexercise.com P: (702) 212-4844

FLOORING COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 jason@brockinteriors.com P: (702) 458-6550 F: (702) 458-6584

FIRE ALARMS AND PROTECTION Cer fied Fire Protec on 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972

Shaw Industries 11411 Valley View Cypress, CA 90670 brian.hoddy@shawinc.com P: (714) 317-9999 F: (888) 367-6220

Quantum Collec ons 3080 South Durango Drive Las Vegas, NV 89117 jpreli@quantumcollec ons.com P: (702) 633-8082 F: (702) 657-1888 Rent Collect Global 1010 SE Evere Mall Way., Ste 100 Evere , WA 98208 noah@rentcollectglobal.com P: (888) 313-9662 F: (800) 539-5040 CONCRETE REPAIR & RESURFACING Precision Concrete Cu ng 3191 North Canyon Road Provo, UT 84604 ma @safesidewalks.com P: (801) 830-4060 F: (801) 224-0062 CONSTRUCTION MANAGEMENT CONSULTANTS Houston Contrac ng Corp 7643 Arila Beach Ave Las Vegas, NV 89113 dave@houstoncontrac ngcorp.com P: (702) 966-8900 F: (702) 940-7859 COPIERS IBS Copiers, LLC 4045 S. Buﬀalo Dr., Ste A 101-237 Las Vegas, NV 89147 ibscopiers@gmail.com P: (702) 253-1114 F: (702) 432-8080 COUNTERTOP RESURFACING Get A Grip Las Vegas 9546 Observer St Las Vegas, NV 89123 getagriplasvegas@gmail.com P: (702) 637-4999 CRIME SCENE CLEAN UP Steama c Total Cleaning & Restora on 2851 Synergy Street North Las Vegas, NV 89030 asyverson@steama clv.com P: (702) 633-0383 F: (702) 633-0012 DEVELOPERS REAL ESTATE & GENERAL CONTRACTORS Kalb Industries of Nevada Ltd. 5670 Wynn Rd. Las Vegas, NV 89118 rickh@kalbind.com P: (702) 365-5252 F: (702) 365-5257 DOORS & DOOR/GATE PRODUCTS Western Door and Gate 7725 Commercial Way, Suite #120 Henderson, NV 89011 tom@westerndoorandgate.com P: (702) 839-3600 F: (702) 558-3222 DRYWALL CONTRACTORS Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179

Signal Fire Inc. 1020 Washington Oaks Street Las Vegas, NV 89128 dayna@signalfireinc.com P: (877) 577-7495 F: (877) 577-7415 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001 FIRE AND SAFETY Cer fied Fire Protec on 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 Diversified Protec on Systems, Inc. 4435 Wagon Trail Avenue Las Vegas, NV 89118 tmilton@dpsi.biz P: (702) 307-3473 F: (702) 307-3472 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001 FIRE AND WATER RESTORATION Pinnacle Restora on 6625 South Valley View Boulevard Las Vegas, NV 89118 jill@pr-lv.com P: (702)432-0748 F: (702)432-0749 FIRE EXTINGUISHERS Cer fied Fire Protec on 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 On Guard Fire Protec on 7705 Commercial Way, # 155 Henderson, NV 89011 bobby@onguardfp.com P: (702) 966-8021 F: (702) 987-1174 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001 FIRE SPRINKLER SYSTEMS INSTALLATION Cer fied Fire Protec on 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001

INSURANCE Hub Interna onal Insurance Services, Inc. 8925 W. Russell Rd., Ste 220 Las Vegas, NV 89148 mason.workman@hubinterna onal.com P: (702) 365-9800 F: (702) 221-4920 Nevada West Business Insurance 4175 S. Riley St., Ste 200 Las Vegas, NV 89147 jeﬀm@nvwes nsurance.com P: (702) 597-5998 F: (702) 990-0500 Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 gus@rllinsure.com P: (801) 994-0237 F: (801) 521-4452 Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 francie@westernrisk.com P: (702) 368-4217 F: (702) 368-4219

Sherwin Williams Paint & Floor Covering 7470 S. Dean Mar n Drive, #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892

INTERIOR DESIGN Interior Specialists Inc. 7465 West Sunset Road, # 1200 Las Vegas, NV 89113 slarrison@isidc.com P: (702) 227-4111 F: (702) 940-3448

FURNITURE RENTAL/SALES CORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 tricia.bernard@cort.com P: (702) 822-7368 F: (702) 822-7324

INTERNET SERVICES/ACCESS Cox Communica ons 1700 Vegas Drive Las Vegas, NV 89106 Jim.Fitch@cox.com P: (702) 545-1361 F: (702) 545-4392

KRT Concepts 6170 W. Lake Mead Blvd., #168 Las Vegas, NV 89108 kcoats@krtconcepts.com P: (702) 490-3558 F: (702) 924-2562

INTERNET/MARKETING Property Solu ons Interna onal, Inc. 1836 N. Stapley Dr., Ste 179 Mesa, AZ 85203 cpeterson@propertysolu ons.com P: (602) 324-9223 F: (801) 705-1835

GATES AUTOMATIC & MANUAL Community Controls 2500 South 3850 West Salt Lake City, UT 84120 tbruske@communitycontrols.com P: (800) 284-2837 F: (800) 867-3637 GENERAL CONTRACTORS F & A Pain ng and Construc on, Inc. 4335 West Post Road Las Vegas, NV 89118 fapain nglv@aol.com P: (702) 914-2676

LANDSCAPING & MAINTENANCE Escalera Landscape 3015 Cooper Creek Drive Henderson, NV 89074 escalera_landscaping@yahoo.com P: (702)735.3545 Gothic Grounds Management, Inc. 2923 West Charleston Boulevard Las Vegas, NV 89102 pabell@gothiclandscape.com P: (702) 676-1185 F: (702) 678-6968

Rawson Construc on 3625 West Teco Avenue, Suite 10 Las Vegas, NV 89118 mike@rawsonconstruc on.com P: (702) 739-9399 F: (702) 614-4287

Integrated Landscape Management 4555 Dean Mar n Drive Las Vegas, NV 89103 mdifabbio@ilm-llc.com P: (702) 283-9904 F: (702) 537-2294

GOLF CART MOBILE SERVICE, REPAIRS & PARTS Wheels In Mo on 6250 Banning Creek Drive Las Vegas, NV 89118 wheelsinmo on@golfcars4u.com P: (702) 798-1991 F: (702) 837-6187

Navarro Landscape 4809 Holt Avenue Las Vegas, NV 89115 navarrolandscape@earthlink.net P: (702) 452-6250 F: (702) 452-0340

HVAC Fire-N-Ice Hea ng & Air Condi oning 2324 S. Highland Dr. Las Vegas, NV 89102 fire-n-icehvac@earthlink.net P: (702) 395-0071 F: (702) 395-0253 MSI HVAC 11700 Industry Avenue Fontana, CA 92337 awebb@msihvac.com P: (951) 727-2228 F: (888) 841-5254

Newtex Landscape, Inc. 245 Sunpac Avenue Henderson, NV 89011 gjbambic@newtexlandscape.com P: (702) 795-0300 F: (702) 795-0192 Silver Lands Inc. 2901 S. Highland Drive, Suite 15-A Las Vegas, NV 89109 pacoh@silverlandsinc.com P: (702) 459-3192 F: (702) 459-4372 LAUNDRY EQUIPMENT Coinmach Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 dwahlers@coinmachcorp.com P: (602) 722-6959 F: (602) 340-8907

www.nvsaa.org

WASH Mul family Laundry Systems, LLC 100 N. Sepulveda Blvd., 12 Floor El Segundo, CA 90245 krokosz@washlaundry.com P: (800) 421-6897 F: (310) 297-9450 LEAD TRACKING SYSTEM CallSource 31280 Oak Crest Drive Westlake Village, CA 91361 coldt@callsource.com P: (818) 673-4756 F: (888) 593-1999 MAINTENANCE Buyers Access 1777 S. Harrison St., Ste 300 Denver, CO 80210 tstpierre@buyersaccess.com P: (303) 991-5580 F: (303) 991-5588

MULTI FAMILY BROKER Marcus & Millichap 3990 Howard Hughes Pkwy Paradise, NV 89169 marc.moore@marcusmillichap.com P: (702) 215-7145 F: (702) 215-7110

PEST CONTROL Global Pest Services 1132 Coral Crystal Court North Las Vegas, NV 89032 dus n@globalpestservices.net P: (702) 657-0091 F: (702) 657-1608

NON PROFIT ORGANIZATION American Red Cross 1771 East Flamingo Road #206-B Las Vegas, NV 89119 krisd@redcrosslasvegas.org P: (702) 791-3311 F: (702) 791-3372

R and C Pest Control LLC 5415 South Cameron Street, Suite 112 Las Vegas, NV 89118 randcpestcontrol@gmail.com P: (702) 257-2847 F: (702) 257-2842

SNHD Tobacco Control Program 400 Shadow Lane, Suite #101 Las Vegas, NV 89106 chacon@snhdmail.org P: (702) 759-1276 F: (702) 759-1416

MAINTENANCE SUPPLIES AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.s ckley@azpartsmaster.com P: (702) 369-2121 F: (702) 369-4391

OFFICE SUPPLIES Advance Oﬃce & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 lisaburchard@advanceoﬃce.com P: (702) 735-0213 F: (702) 735-0147

eConserve 17 Bluﬀ Keeling Irvine, CA 92603 gkeeling@econservellc.com P: (949) 336-1100

PAINT CONTRACTORS, EQUIPMENT & SUPPLIES Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179

Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyhq.com P: (702) 558-2200 F: (702) 558-2205 Wilmar 4119 Bola Drive North Las Vegas, NV 89032 bcroﬀord@wilmar.com P: (702) 296-0664 F: (702) 643-5948 MAKE READY Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179 MARKETING CONSULTANTS SERVICES G5 550 NW Franklin Avenue, Suite 200 Bend, OR 97701 cj.edmonds@g5pla orm.com P: (541) 633-7271 F: (541) 225-5166

New Age Pain ng & Coa ngs 848 North Rainbow Blvd., #302 Las Vegas, NV 89107 hornelas@newagepaint.com P: (702) 406-6964 F: (702) 426-9553 Odyssey Pain ng Etc, Inc. 3111 S. Valley View Blvd. #Z 107 Las Vegas, NV 89102 odysseypain ng@hotmail.com P: (702) 365-1579 F: (702) 365-1588 Out-Fit 25 West Easy Street, Suite 306 Simi Valley, CA 93065 sslayton@out-fit.net P: (949) 873-3616 F: (805) 426-8120 PPG Pi sburgh Paints 5475 South Valley View Blvd. Las Vegas, NV 89118 dgoyeau@ppg.com P: (702) 736-2929 F: (702) 736-3151

LeaseLabs 2870 Fi h Avenue, Suite 202 San Diego, CA 92103 john@leaselabs.com P: (619) 233-4700 F: (619) 233-4702

PPG Architectural Coa ng 1304 East 40th Street Houston, TX 77022 tom.wellborn@ppg.com P: (713) 542-9258 F: (877) 628-3163

MOLD REMEDIATION & TESTING AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.s ckley@azpartsmaster.com P: (702) 369-2121 F: (702) 369-4391

PAINT SALES/SERVICE Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 sharon.brenner@dunnedwards.com P: (702) 845-7539 F: (702) 243-8131

Eagle Restora on 6225 Harrison Dr., # 1 Las Vegas, NV 89120 services@eaglelv.com P: (702) 895-9991

F: (702) 895-9992

Empire Community Pain ng 5940 South Rainbow Blvd., Ste 2012 Las Vegas, NV 89118 dwhitaker@empirepain ng.com P: (888) 278-8200 F: (702) 939-9940

Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179

Sherwin Williams Paint & Floor Covering 7470 S. Dean Mar n Drive. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892

Har-Bro Construc on & Consul ng, Inc. 114 Cassia Way Henderson, NV 89014 Eion.stanley@harbro.com P: (702) 587-3226 F: (702) 891-9100

TGJ Pain ng 401 Max Court Henderson, NV 89011 tgjservices@yahoo.com P: (702) 558-0816 F: (702) 564-0617

MARCH | APRIL 2013

Terminix Commercial 3147 West Post Road Las Vegas, NV 89118 svach@terminix.com P: (702) 837-6520

F: (702) 837-5980

PIGEON CONTROL Nevada Pigeon Control 5495 Donna Street North Las Vegas, NV 89081 nephi@nevadapigeoncontrol.com P: (702) 617-1833 F: (702) 657-9476 PLAYGROUNDS/SITE AMENITIES Big T Recrea on 949 East Pioneer Road, Ste A-4 Draper, UT 84020 tanner@bigtrec.com P: (801) 572-0782 F: (801) 216-3077 Green Living Services 4205 W. Tompkins., Ste 1 Las Vegas, NV 89103 ken@greenlivingservices.com P: (702) 367-8873 F: (702) 642-5724 PLUMBING Code Red Plumbing 7065 West Ann Rd., Ste: 130-540 Las Vegas, NV 89130 manager@coderedplumbing.com P: (702) 949-6599 F: (702) 938-6258 Complete Solu ons dba Roto Rooter 39 East Brooks Avenue North Las Vegas, NV 89030 cwojciechowski@rrsc.com P: (702) 646-5273 F: (702) 646-0132 Las Vegas Plumbing, Inc. 814 Elliot Park Ave North Las Vegas, NV 89032 kvinsani00@yahoo.com P: (702) 399-3514 F: (702) 914-3737 MOEN, Inc. 7565 North Torrey Pines Drive Las Vegas, NV 89131 gordon.clack@moen.com P: (702) 595-1337 F: (702) 645-7175 PRIVATE INVESTIGATIONS Bobby G and Associates, LLC 500 South Rancho Drive, Suite 17 Las Vegas, NV 89106 jbruno@bggaa.com P: (702) 331-4910 F: (702) 331-4911 PROPERTY MANAGEMENT CAREER PLACEMENT Career Strategies, Inc. 3531 East Russell Road, Ste B Las Vegas, NV 89120 dwetherby@csi4jobs.com P: (702) 368-2363 F: (702) 368-2366 PROPERTY MANAGEMENT SOFTWARE AppFolio 55 Cas lian Drive Santa Barbara, CA 93117 nora.betz@appfolio.com P: (805) 617-2161 F: (805) 968-0653 RealPage Inc. 4000 Interna onal Pkwy Carrollton, TX 75007 stacey.blackwell@realpage.com P: (972) 820-3015 F: (972) 820-3383

Tenant Technologies, Inc. 1665 Willame e Falls Dr. West Linn, OR 97068 srunkel@tenan ech.com P: (503) 233-2125 F: (503) 594-2580 PROPERTY RESTORATION GENERAL CONTRACTORS Belfor Property Restora on 5870 La Costa Canyon Ct., Ste 200 Las Vegas, NV 89129 brad.gardner@us.belfor.com P: (702) 933-6866 F: (702) 933-6869 REAL ESTATE BROKERS Apartment Realty Advisors/ARA 6725 Via Aus Parkway., Ste 380 Las Vegas, NV 89119 cbentley@arausa.com P: (702)855-0440 F: (702) 855-0660 Johnson Group 10631 Professional Circle Reno, NV 89521 floyd@johnsongroup.net P: (775) 224-3183 Sperry Van Ness Nevada 3039 West Horizon Ridge., Ste 120 Henderson, NV 89052 bairdd@svn.com P: (702) 765-6005 F: (702) 765-6006 RECYCLING Republic Services Company 770 East Sahara Avenue Las Vegas, Nevada 89104 tskenandore@republicservices.com P: (702) 599-5502 RELOCATION SERVICES Reloca on Resources 8379 West Sunset Road, #110 Las Vegas, NV 89113 jennifer@reloca onresources.org P: (702) 444-4088 F: (702) 444-0079 RESIDENT SCREENING SERVICES CoreLogic SafeRent 40 Pacifica., Ste 900 Irvine, CA 92618 srmarke ng@corelogic.com P: (888) 881-3400 Co-Signer.Com 10777 West Twain Ave., # 225 Las Vegas, NV 89135 mike@co-signer.com P: (855) 267-4461 F: (702) 851-3998 The Screening Pros, LLC 6512 North Decatur Boulevard, #130-301 Las Vegas, NV 89131 tres@thescreeningpros.com P: (800) 877-3908 x:347 F: (800) 877-5073 ROOFING SERVICES Cooper Roofing and Solar 1200 Commerce St., Ste# 110 Las Vegas, NV 89102 Mark@coopersolar.com P: (702) 688-7940 F: (702) 688-7941 D & L Roofing, LLC 6500 West Richmar Ave., Stew 200 Las Vegas, NV 89139 info@dandlroofing.com P: (702) 260-1114 F: (702) 260-1118 Roofing Southwest 3125 Ali Baba Ln, Suite 707 Las Vegas, NV 89118 jadef@roofingsouthwest.com P: (702) 834-4655 F: (480) 557-5967 The Original Roofing Company 4515 Copper Sage Las Vegas, NV 89115 Collins@trclv.com P: (702) 739-7663 F: (702) 798-6550

SECURITY DEPOSIT ALTERNATIVES SureDeposit/Assurant 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 brian@suredeposit.com P: (973) 992-8440 F: (973) 992-8770 SECURITY SERVICES PATROL SERVICES Citywide Security P.O. Box 62249 Boulder City, NV 89006 info@citywidepatrol.com P: (702) 644-2977

Trinity Security 546 North Eastern Ave Las Vegas, NV 89101 walt@trinitynv.com P: (702) 642.7463 F: (702) 650-4486

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001

Titan Towing 3101 Westwood Drive Las Vegas, NV 89109 yp@ tan-towing.com P: (702) 333-8697 F: (702) 973-3365

Triton Security, Inc. 4050 Schi Dr. Las Vegas, NV 89103 john@epsstaﬀ.com P: (877) 757-0909

TELECOMMUNICATIONS Century Link 330 South Valley View Boulevard Las Vegas, NV 89107 Stephanie.x.riley@centurylink.com P: (702) 244-1220 F: (702) 244-7385

Tow Guys 2810 N. Nellis Blvd Las Vegas, NV 89115 clarkwhitney.cw@gmail.com P: (702) 795-1700 F: (702) 367-0945

Cox Communica ons 1700 Vegas Drive Las Vegas, NV 89106 Jim.Fitch@cox.com P: (702) 545-1361

F: (702) 257-3588

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001

F: (702) 545-4392

TRAINING Academy Of Leasing Specialists, LLC 7495 West Azure Drive, Suite 203 Las Vegas, NV 89130 rossfried1@aol.com P: (702) 429-3490 F: (702) 874-3490

TENANT SCREENING CoreLogic SafeRent 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 tsedminik@fadvsaferent.com P: (702) 839-1736 F: (702) 839-1738

Cer fied Fire Protec on 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972

TREE MAINTENANCE SERVICES Tree Solu ons, LLC 3660 West Quail Ave Las Vegas, NV 89118 pete@treesolu onslv.com P: (702) 309-8733 F: (702) 309-8734

Contemporary Informa on Corp. 42913 Capital Drive #101 Lancaster, CA 93535 dan@contemporaryinfo.com P: (800) 288-4757 F: (800) 677-8494

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001

RentGrow 307 Waverley Oaks Road, Suite 301 Waltham, MA 02452 ohmana@rentgrow.com P: (800) 736-8476 F: (781) 290-0687

UTILITIES BILLING SERVICES Conservice PO Box 4696 Logan, UT 84323 amandash@conservice.com P: (435) 713-2258 F: (435) 792-3303

Rocky T’s Inc 1516 East Tropicana #239 Las Vegas, NV 89119 rolandthurber@yahoo.com P: (702) 278-3470 F: (702) 436-0489

SELF STORAGE Smart Stop Self Storage 3825 S. Durango Dr. Las Vegas, NV 89147 mavellana@sstreit.com P: (702) 233-9807

TOWING Ashley’s Towing 201 North Mojave Las Vegas, NV 89101 ashleystowing@live.com P: (702) 382-3508 F: (702) 382-8090

Signal 88 Security 3880 South 149th Street, Ste 102 Omaha, NE 68144 csenkbile@signal88.com P: (402) 320-9266 F: (402) 502-2078

SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 robin@fusionsign.com P: (702) 949-0760

Fast Towing Inc. 3850 Lossee Rd. Las Vegas, NV 89030 Fas owing_ma@yahoo.com P: (702) 290-0228 F: (702) 383-9513

Courtesy Patrol LLC NV. #710 1450 E. Pebble, Ste 3151 Las Vegas, NV 89123 samamici@msn.com P: (702) 206-3493 F: (702) 586-2778 Global Security Concepts, Inc. 3340 Wynn Road, Suite C Las Vegas, NV 89102 joseph@gscsecurity.com P: (702) 876-7729 F: (702) 876-3518 Pro Guard USA 2629 Manha an Beach Blvd. Redondo Beach, CA 90278 victor.marks@proguardusa.com P: (702) 263-8212 F: (702) 263-8217 Rock Security 3200 Polaris Ave, # 28 Las Vegas, NV 89102 jus n@rocksecurityllc.com P: (702) 586-7982 F: (702) 410-9305

Southern Nevada Security Patrol, Inc. 3140 S. Durango Dr., Ste 103 Las Vegas, NV 89117 vegasamanda07@hotmail.com P: (702) 270-9116 F: (702) 256-6037

SECURITY SYSTEMS Alert 911 Now 7165 Bermuda Rd Las Vegas, NV 89119 janine@alert911now.com P: (702) 224-4100 F: (702) 967-5377

SMOKE DETECTORS & ALARMS Cer fied Fire Protec on 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972

WASTE COLLECTION Republic Services 770 East Sahara Avenue Las Vegas, NV 89104 feinbergk@repsrv.com P: (702) 280-0051 F: (702) 599-5585 RK Property Services 4148 Megan Circle Salt Lake City, UT 84107 rtkendall@comcast.net P: (775) 996-2433 F: (866) 580-4858

Quality Towing 4100 E. Cheyenne Ave. Las Vegas, NV 89115 jberry@unitedroadtowing.com P: (702) 649-5711 F: (702) 633-4447

RENO ADVERTISING Apartment Guide (Reno) 3555 Airway Drive, Suite 314 Reno, Nevada 89511 srichter@apartmentguide.com P: (775) 329-3528

FURNITURE RENTAL/SALES CORT Furniture Rental (Reno) 4745 Longley Lane, Suite 101 Reno, NV 89502 Tricia.Bernard@cort.com P: (775) 828-3900 F: (775) 828-3909

INSURANCE Western Risk Insurance 3140 South Rainbow Boulevard, Suite 400 Las Vegas, NV 89146 susan@westernrisk.com P: (702) 368-4217 F: (702) 368-4219

REAL ESTATE BROKERS Johnson Group 10631 Professional Circle Reno, NV 89521 floyd@johnsongroup.net P: (775) 224-3183

For Rent Media Solu ons (Reno) 9650 Gateway Drive, Suite 102 Reno, NV 89521 stasia.wilson@forrent.com P: (775) 829-7368 F: (775) 246-2534

Don’t see yourself in the Products & Services Guide? Want to be a member? Contact NSAA at 702.436.7662

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