JULY AUGUST 2010
JULY AUGUST 2010
INSIGHT
e As Last Issu
News & Updates 4 Benefits of AdverƟsing 12 SNMA EducaƟon Series Classes 22 Spotlight on PlaƟnum Sponsor:
Southern Nevada Mul -Housing Associa on 2775 South Rainbow Boulevard, Suite #101-C, Las Vegas, NV 89146 T: 702-436-7662 • F: 702-446-8445 Email: snma@snmaonline.org • Web Site: snmaonline.org Execu ve Director: Michael Fazio, mfazio@snmaonline.org Execu ve Assistant: Aysha Park, apark@snmaonline.org
Apartments.com
23 Spotlight on PlaƟnum Sponsor: Roadrunner Carpet Care 25 2010 SNMA Events Calendar 26 Products and Services Guide Feature ArƟcles 6 Looking For Ways To Keep People MoƟvated 8 Maintenance And DiscriminaƟon: Are You At Risk? 10 Who’s Got You Covered? A Landlord’s Basic Primer on
WHO WE ARE The Southern Nevada Mul -Housing Associa on (SNMA) is a non-profit organiza on that provides the local mul -housing industry with legisla ve support, educa on and community outreach to benefit our membership and the community. The SNMA is devoted to suppor ng the diversity, integrity and everchanging environment of the mul -family industry. We are devoted to you.
Fair Housing Insurance
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WHY WE EXIST
2010 Social
The Southern Nevada Mul -Housing Associa on exists to support the mul housing industry and its professionals with proac ve legisla ve efforts, by promo ng career development through educa on and by offering entertaining social opportuni es. The SNMA also strives to promote the highest level of professionalism with established standards and prac ces throughout every segment of the mul -family industry, including management, marke ng, maintenance and suppliers.
Golf And Puƫng Classic SNMA Sizzling Stars Green Thinking: Improve NOI with E-Payments
Bo om line… we exist for you, because of you.
SNMA 2010 Board of Directors
PlaƟnum Sponsors:
President Bret Holmes .......................... 702.699.9261 Advanced Management Group
Director Donna Gill ............................. 702.362.6444 Pinnacle AMS West
Cer fied Fire Protec on Western Risk Insurance
President Elect Paula Lane ............................ 702.362.6444 Pinnacle AMS West
Director Francie Stocking ................... 702.368.4217 Western Risk Insurance
Past President Amanda Hahn ....................... 702.671.6000 Signature Management
Director Maria Avellana...................... 702.658.4006 AMC
Sherwin Williams Paint and Floorcovering Cox Communica ons Silver Lands, Inc.
Vice President Debra Peterson ..................... 702.255.3700 For Rent Media Solu ons
Director Mar n Estrada ...................... 702.336.7877 Fairfield Proper es
Treasurer Doug Sartain ......................... 702.873.5995 Cer fied Fire Protec on
Director Rhonda Sikes ........................ 702.438.7678 Avion at Sunrise Mountain
Secretary Barbara Kirk .......................... 702.436.2048 Camden Property Trust
Director Robert Groucu ................... 702.895.8887 Sherwin Williams
Director Christopher A. Karsaz, ESQ..........702.952.9227 Karsaz & Associates
Director Steven Olmos ....................... 702.459.3192 Silver Lands, Inc.
Director Christopher Hinojos.............. 702.939.1494 Apartment Guide
Director Teresa Jackson ...................... 702.873.5995 Cer fied Fire Protec on
Director Dana Murrah ........................ 702.395.1523 AMC
Director Laura Parada ......................... 702.476.8997 Greystar
Director Deborah O’Keefe .................. 702.436.9293 The Prime Group
Vendor Alternate Chandra Vail ......................... 702.798.4511 Apartment Finder
SNMA welcomes our newest members! NEW MEMBERS PROPERTIES Sunset Hills Apartments Casitas at Cheyenne Apartments Camino Al Norte Apartments Merlyane Villas Apartments RB Rental Proper es Broadstone Montecito Apartments
NEW MEMBERS VENDORS EA Beltz Corp. Paint & Drywall R & D Commercial Consul ng Dominion Environmental Consultants, Inc Complete Solou ons dba: Roto Rooter Contemporary Informa on Corp.
Property Alternate Misty Jus ce ....................... 702.269.5411 Fairfield Proper es
www.snmaonline.org
Quality Towing Apartments.com Fire-N-Ice Hea ng & Air Condi oning Roadrunner Carpet Care
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JULY AUGUST 2010
BENEFITS OF Apartment Insight CommiƩee: Brandi Cooley Commi ee Chair Michael Fazio Front Cover Art/Editor Maria Avellana Board Representa ve Photos courtesy of Doug Sartain (Cer fied Fire Protec on) For Advertising Information, Contact:
Dani Gorden 509.301.4858 dani@newslinkpps.com
Apartment Insight is published by the Southern Nevada Mul -Housing Associa on. Apartment Insight is the official trade publica on of the Southern Nevada Mul -Housing Associa on, a professional associa on of mul -housing professionals and industry partners. The materials contained in this publica on are general in nature; the applicability to one’s par cular situa on should be reviewed with a professional who has all the facts pertaining to the situa on being considered. The publisher disclaims any liability for published ar cles. Adver sing Policy: Southern Nevada Mul -Housing Associa on accepts no responsibility for unsolicited materials. Adver sements contained in this magazine do not cons tute endorsement. With the excep on of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its officers and Board of Directors, not to endorse any products or services.
ADVERTISING Advertising in your association’s trade journal is a solid approach to business development. In fact, a recent survey done via the PPA called The Essential Medium, found B2B publications such as Apartment Insight, to be the number one information source within any given industry when compared to other media. In the survey, respondents were asked whether they agreed or disagreed with a series of attitude statements and the PPA compiled the data, resulting in the percentages Verbatim responses were collected by the survey , which are added to exemplify the points Here are a few excerpts: Business publications are rated the first choice for staying in touch with what’s going on in their sector by 61 per cent of decision makers. “If I didn’t read them I wouldn’t know what’s going on.” 71 per cent of decision makers believe that B2B magazines are essential reading. “I would be lost without my business publications.” 83% of managers would recommend to people starting a career in their sector to read the business publications “With the information we gather from the publications, we can determine if we are on the right track or if we need to change direction.” Essential? Apparently!
FOR ADVERTISING INFORMATION PLEASE CONTACT: Dani Gorden Project Manager 509-301-4858 dani@newslinkpps.com
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JULY AUGUST 2010
IMPROVE COMPANY MORALE
Looking For Ways To Keep People
Motivated?
With the current austere multifamily climate, which makes new ventures few and far between, and rent growth hard to come by; how do you keep the momentum within your company? How do you keep your people feeling good about their jobs and the company’s prospects? As the supposed recovery creeps along, many managers and owners are still facing the challenge of retaining and motivating their people amidst layoffs, downsizing and no raises.
1. Share the ba bad ad newss a ass well as as the good. Keep in mind that the rumor mill in any company is incredibly efficient and for the most part inaccurate. Communication with your people tends to have a positive effect, which increases productivity. Be open and be honest. News – good or bad – especially in times when people are expected to do more with less; should come directly from management.
22.. Make yourself yourse elf available. Whether you call special meetings at the regional or property level, invite key employees or just make a point to keep your office door open. It’s important for management to be available during stressful times.
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3. G Get et o out ut from from m behind behinnd your desk. de esk. This is the wrong time to hide out in your office. Leaders need to lead; they need to be seen. People feel much more secure when there is a clear direction and certainly much more motivated when management is seen rolling up the proverbial shirtsleeves and getting involved in the day-to-day.
4. In Invite nvite e Employee Em mplo oyee Involvement. Typically employees want to get involved and be part of the success and growth of the company they work for. Asking employees to set their own performance goals or asking for suggestions for more efficient ways to do their jobs, is a great way to involve staff. Not only will you get some great ideas, but your employees will feel as though they have some say over their lives - which have been proven to
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JULY AUGUST 2010 be a motivating factor when change and uncertainty are high. Simply listening to ideas, giving positive feedback and credit for ideas all contribute to company morale.
A 2008 study released by the Families and Work
5. To Tools ooll s to g get et the e job d done. one.
Ins tute ranked job mo va onal factors among
In order to get work done and done right, you as the leader must give your employees the skills and tools to complete the tasks assigned. This includes support, training and the necessary equipment. Employee training will go right to the bottom line. Investing in your people is smart. To answer the question, “What if we invest in the training of our staff and they leave? “ The flipside to consider is, “What if you don’t, and they stay?”
respondents. Pay is 4th from the top. • Having a challenging job • Having a suppor ve workplace
6. Empowerment. Emp powe er ment..
• Having a good fit between life on and off the job
Sometimes knowing when to step back and let your staff carry
• Being well compensated
on is crucial to morale. Management that hovers, interferes and micromanages tends to lose key people. All employees want to feel trusted to get their work done. Once a task is delegated and expectations are clearly set, then let them do their work.
• Working at a company that has high values • Having the opportunity for high achievement
7. Have Have e their the eir back. bac ck. Likewise, employees that feel like a target from all sides quickly lose interest in their company and feel justified in not supporting the company’s direction and goals. No one wants to feel that they are the scapegoat between management and the client/tenant.
8. RReward. ew ward. Reward the behavior you want to see more of. Rewards do not have to be monetary. You would be amazed at how far a simple “thank you” goes. Kindness, courtesy, and respect don’t cost a dime – yet the monetary return is exponential. People that are treated well; treat others well. The best thing you can do to ensure that your clients/tenants are treated well, is to treat your staff well. Remembering birthdays, organizing pot luck lunches, hand written thank you notes are actions that yield big returns. High employee morale increases productivity, reduces employee turnover, decreases employee complaints, and improves job satisfaction. As an owner or manager, it is your job to provide the leadership to create and maintain the morale within your organization. The multifamily housing industry is stressful – now, more than ever. Consider that many of the families moving into properties are not necessarily happy with the changes in their lives. In many cases, their lives have changed dramatically – many may have lost jobs, homes, beloved family pets and are in serious down-sizing mode. Others may be new to the area, due to job changes. At the end of the day, very few moves go as planned and most are not stress free. Your staff is on the front lines of tenant relations and in many cases on the receiving end of other people’s chaos. By making sure that your employees feel valued and recognized for the contributions that they make to your company, you will be building a company that not only survives, but thrives in good times and in bad. www.snmaonline.org
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MAINTENANCE CORNER
MAINTENANCE AND DISCRIMINATION:
ARE YOU AT RISK?
By Nadine Greene
So much of what you hear about, read about or are taught about fair housing and unlawful discrimination focuses on the leasing side of the multi-family housing industry. Certainly many problems do arise during the leasing process...denying apartments based on race, steering families with children, or failing to make reasonable accommodations to people with disabilities are examples. But unlawful discrimination is just not the bailiwick of leasing agents and resident managers. Maintenance personnel at all levels have the opportunity to make your residents feel valued, or make some of them of them believe that they are being discriminated against. And if in fact members of your maintenance staff make workplace decisions based on your residents’ race, color, sex, national origin, religion, familial status or disability, the potential liability for such prejudice can be significant. Fair housing laws provide that people not only have equal opportunity to live at your property or in your building, but that they have equality in receiving the services that you provide as well.
for each of them. The protocol for working on a faulty toilet should be the same for all residents and should be based on health and safety considerations. The list with its corresponding protocols should be in writing as your policy. This policy should be reviewed with all maintenance personnel and adhered to. Now look at another possible situation: Your lead service technician is a black woman. Your company has a policy of doing service in the order that requests are received. First thing in the morning, the Whites (a white family) call in with a request and are told that their request is the first of the day and that it will be taken care of “first thing”. However, the Whites notice that your lead service technician goes, tool box in hand, to the apartment of the Blacks (a black family) and spends some time in the apartment, apparently (and actually) responding to a request for service made by the Blacks after the Whites had made theirs. The Whites go to HUD and file a complaint of racial discrimination, based on the fact that they are white and that the lead service technician placed their service request behind that of the Blacks. Do the Whites have a valid claim? Not necessarily. While your policy is to respond to service requests in the order in which they are received, logic would dictate that certain requests take priority over others nonetheless. In this scenario, assume that the Whites had a dripping faucet and the Blacks a broken pipe. If your policy further states that response is made in order of request unless a subsequent response is for a higher priority situation, you should be able to diffuse the claim. Remember the list your maintenance staff compiled to establish appropriate protocols? Now take that list and classify those many types of requests into priorities, again making this the basis of a written policy that is reviewed with all staff and followed.
Now is the time to work with maintenance personnel to develop fair housing policies as to the protocols and scheduling of services. Written policies, which are followed by everyone, will help protect against unlawful discrimination or even the illusion that maintenance decisions are made for unlawful reasons. Let’s explore this further... Consider this scenario: one of your residents who has AIDS placed a request for work to be done on the faulty toilet in his apartment. Your maintenance technician promptly went to the apartment to do the work after he put on gloves, goggles and a mouth mask, and the problem was efficiently, neatly and quickly corrected. Was there any unlawful discrimination? Could you be liable? The answer is that yes, perhaps there was unlawful discrimination. If your maintenance technician would have responded as quickly for another resident who doesn’t have AIDS, but without the full regalia of gloves, goggles and mouth mask, then there was discrimination based on disability, and you could be responsible, along with your maintenance technician, for the damages related to the embarrassment, humiliation and indignity suffered by your resident.
Think it out...write it down...teach it...follow it... document it...and spot check periodically. This drill can be an effective way to minimize the possibility of unlawful discrimination (real or perceived) in all aspects of the multi-family housing workplace, including maintenance.
The solution is to have a standardized response to the type of service request made, rather than a response based on the resident. Your maintenance personnel should list all of the multitude of types of service requests that are made and develop a logical protocol
“Fair Housing Focus” is written by Nadine Green, Senior Counsel with For Rent Magazine®. The informa on contained in this ar cle is not to be considered legal advice, and the author and FRM strongly recommend that you consult with your own counsel as to any fair housing ques ons or problems you may have.”
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Who’s Got You
Covered?
A Landlord’s Basic Primer on Fair Housing Insurance The first step is to see if you have coverage:
Pick up any magazine within the multi-family housing
1. Keep in mind that your General Liability and Directors & Officers policies will likely not provide you with fair housing protection. Personal Liability policies may (or may not!) provide coverage, but Professional Liability will often do so.
industry or attend an educational conference, and it is likely you will find something about fair housing. This issue is important to our industry for many reasons,
2. Check the AM Best’s rating (FSR – Financial Strength Rating) for your carrier’s ability to meet its obligations to you as a policyholder.
including the dollar impact of not being in compliance with the fair housing laws. If you are charged with discrimination, the defense costs are high, not to mention perhaps having to pay to either settle the case or satisfy a judgment. You have protected your business and yourself from the ramifications of a fire, a slip-and-fall, or the myriad of other events that create liability for you as a landlord. But what about fair housing insurance coverage? Do you have it? Do you not have it? Do you know? Do you really need it? Do you care (probably, since you are reading this article)? Is there really any such thing? Yes, there is coverage available. But it is up to you to find it, evaluate it, and make good business decisions regarding your needs. This article won’t give you all the answers, and will most likely raise more questions for you, but it is a good starting point for you to dialogue with your insurance agent or carrier. So, here goes…
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3. Discuss whether the carrier is “admitted” or “non-admitted/ unauthorized” in the state or states in which you have properties and do business. 4. Next, open up a discussion with your agent/carrier about “Discrimination Coverage” or “Tenant Discrimination Liability Insurance.” The term “fair housing insurance” is not generally used in the insurance industry. Now, let’s say that your agent/carrier assures you that you have the coverage or that you will be able to buy it. You’re all set now, right? No, not at all. As a smart business person you need to know what it is that you have bought or will buy. And what you think you “see” is not necessarily what you might actually “get.” You need to know: 1. Are you covered for intentional acts of discrimination?
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JULY AUGUST 2010 2. A re you covered for punitive damages? There have been fair hou si ng c a se s w it h pu n it ive damages in excess of a million dollars, and one non-landlord fair housing case with punitive damages awarded at one hundred million dollars (that’s $100,000,000 and not a typo!). 3. A r e y o u c o v e r e d f o r c i v i l penalties, emotional distress, compensator y damages, legal fees and settlements?
Make smart business decisions. You may be disinclined to pay the premiums for tenant discrimination insurance yet just a few hours work on a fair housing issue may result in legal fees that are as high as the premium for coverage
4. There are so many people for whose acts you are responsible. Are you covered for the issues created not just by your regular employees, but also part-time, temporary, and leased employees, as well as volunteers? What about issues created by residents, or your contractors and vendors? 5. Are you only covered during the leasing/application process? What about coverage as relates to residents during their tenancy with you? (In fact, most complaints are filed by current residents for harassment, evictions, different terms and conditions of their leases, and denial of requests for disability accommodation.) 6. Are you covered for groundless or false claims? Defending these can cost thousands of dollars! 7. A re you only covered for actual lawsuits? What about formal complaints made to HUD? What about an informal claim made to you? Keep in mind that you likely have a responsibility to notify your carrier even when someone just mentions a fair housing issue to you. What is the time frame for notification? And what can it cost you for failure or delay in notification…you may invalidate the coverage entirely! 8. Are you covered for prior acts, those which may have occurred before your policy went into effect? 9. Can you choose your own attorney? The answer is “not always” and this can be to your detriment. Attorneys who are familiar with fair housing complaints, the various enforcing agencies and investigators, can often get a situation handled quickly and resolve it efficiently because of their expertise. A carrier’s attorney may not be able to do that and can run up hours of legal fees while trying to learn about this specialized area of the law. 10. Will the carrier pay up front, as you accrue expenses, before the case concludes? Keep in mind that fair housing cases (and their costs) can, and do, go on for years and years. Your carrier may give you a “Reservation of Rights Letter” – they’ll pay you now, but if the event turns out to be non-insurable at its conclusion (perhaps for intentional discrimination), then you will be required to give the money back and pay your own judgment to boot!
Most cases are settled, and few actually make it into an administrative or federal district courtroom. 12. Is there a “hammer clause” regarding settlement? If you refuse to agree to a settlement offer and insist on going to court, but then lose more than you could have settled for, guess who pays the difference? (Hint- if there is a hammer clause, it won’t be your carrier who pays.) 13. Will a settlement affect your tax credit properties? If you are found to have discriminated, you bet. If you settle and thus “admit” liability or lose in a lawsuit, you stand a good chance of losing your tax credit status. A fire can occur at your community, someone can slip and fall. There could be wind damage, hail damage, a tragic drowning in your pool. You have likely protected yourself from these possibilities with insurance. But be sure that you have done what you can to also protect yourself from the wrongful denial of a reasonable modification or accommodation request; sexual harassment or harassment based on protected class status; eviction or differential treatment because of protected class status; saying the wrong thing; treating applicants differently; linguistically profiling on the telephone; having community rules that unreasonably target children; automatically evicting the mentally disabled; not allowing assistance animals in pet-free properties; failing to have accessible housing where required or failing to allow modifications for the disabled. These are the most common bases for fair housing complaints. Make smart business decisions. You may be disinclined to pay the premiums for tenant discrimination insurance yet just a few hours work on a fair housing issue may result in legal fees that are as high as the premium for coverage would have been. Know what you are buying. Hopefully the ideas shared above will help you evaluate that. And consider this closing message from this trio of authors…complying with fair housing law is the right thing to do and avoiding fair housing complaints in the first place is the best insurance of all.
11. Who controls a possible settlement; you or the carrier? www.snmaonline.org
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“Fair Housing Focus” is written by Nadeen Green, Senior Counsel with For Rent Media Solutions™, Anne Sadovsky, CSP, CAM, CAPS, RAM and DJ Ryan, Fair Housing Specialist, Kimball, Tirey & St. John, LLP. The information contained in this ar ticle is not to be considered legal advice, and the authors and their companies strongly suggest that you consult with your own counsel as to any fair housing questions or problems you may have.
JULY AUGUST 2010
SNMA EducaƟon Series Classes* “Shortchange your educaƟon now and you may be short of change the rest of your life.” July 23, 2010 SNMA Leasing Series: Leasing Boot Camp
CLASS PRICING
Speaker: Paula Lane
Individual Class Cost $35 members / $70 non-members SNMA Leasing Series: Same pricing as individual class cost
August 13, 2010 SNMA Property Management Series: Walking the Line - Human Resources Best Prac ces Speaker: To Be Announced
SNMA Legal Series: $60 members (2 classes) / $120 non-members (2 classes) SNMA Property Management Series: $115 members (4 classes) / $230 non-members (4 classes)
August 25, 2010 FREE CLASS Note: Any SNMA Apprecia on Series or FREE classes offered would be FREE for members and $25 for non-members
SNMA Apprecia on Series: Understanding Bio-Hazards Speaker and Sponsor: Ian Simon; Odor Masters
* CLASSES SUBJECT TO CHANGE FOR CLASS TIMES AND LOCATIONS VISIT WWW.SNMAONLINE.ORG
September 15, 2010 FREE CLASS SNMA Apprecia on Series: Fire Safety, OSHA and You Speaker and Sponsor: Cer fied Fire Protec on
September 29, 2010 FREE CLASS SNMA Apprecia on Series: Paint Basics - Ge ng the Best Value Speaker and Sponsor: Dunn Edwards
SNMA EDUCATION SERIES PASS
ONE COMPLIMENTARY Southern Nevada MultiͲHousing Association EDUCATION EVENT
October 15, 2010
Please contact the SNMA at 702.436.7662 to register for your complimentary class or visit www.snmaonline.org
SNMA Legal Series: Truly Understanding Evic ons Speaker: Christopher A. Karsaz of Karsaz & Associates
NOTE: You MUST provide this ticket at registration in order to be admitted into the Education Series Event of your choice.
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JULY AUGUST 2010
April 15th, 2010 Social
Sponsored by Apartment Guide & Basch Construction Company The SNMA Dinner Committee introduced another great event! There is nothing more bittersweet than the last day of tax season. SNMA members managed to make that evening an engaging one with a social held at Blue Martini in Town Square. The location was great, the food was superb and the atmosphere was amazing. The evening was filled with our members socializing, taking pictures and enjoying the style Blue Martini has to offer. The SNMA had two special guests attend the event Joanna Kishner for District Court Judge and Dan Barry for Sheriff. The night came to a close with great raffle prizes, plenty of laughter and many more memories to share in the future.
Francie Stocking of Western Risk Insurance and Misty Justice of Fairfield Properties
All Smiles at the Social
We Want YOU at the Next Social
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The Apartment Finder Team District Judge Candidate Joanna Kishner with Rellie Greensfelder of Compliance Depot
Mary Jo of For Rent Media Solutions and Dan Smerz of United Rentals
Donna Gill of Pinnacle AMS West and Tami Bigler of Riverstone Residential
Good Times at the SNMA Social
More Fun at the SNMA Social
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2010 Golf & Putting Classic Sponsored by Sherwin Williams
May 14th, 2010 What can we say … the SNMA has done it again! The 2010 Annual Golf & Putting Classic was a success with a day filled of fun competition and great entertainment at each golf hole. The golfing weather was perfect (a mere 86 degrees) and the venue was one we know well … the Palm Course at Angel Park. As an annual tradition, an awards ceremony began the afternoon off right. Trophies were earned for 1st, 2nd and 3rd place in the Golf Classic and Putting Classic. A raffle prize session closed out this great event as the SNMA raffled off a 42 inch Plasma TV, an Apple iPod and much, much more. SNMA collected $1,352 dollars from the raffle prizes and immediately donated all of that to Three Square, a local food bank. Along with the 260 pounds of food collected that day the SNMA provided Three Square with over 4,200 meals for the less fortunate families in southern Nevada. This event was enjoyed by our membership and continues to be a favorite year after year.
A BIG CONGRATULATIONS to all of our winners. Golf Classic
1st Place – Brent Husson, Doug Krebs, Greg Hanners, Greg Wick 2nd Place – Art Carvill, Gary Gumm, Pat Sauter, Bob Crawford 3rd Place – Bobbie Davis, John Moore, Brian Fetterman, Eddie Howe
Putting Classic 1st Place – Shannon Henson, Ashley Lewis, Tatsia Roberts, Wendy White 2nd Place – E lena D ia z , Lu z S oto, Yoma i r a Escobedo, Kathy Gonzalez 3rd Place – Julie Conger, Miranda Mills, Christian Mayorga, Adrian Gimenez Specialty
Longest Drive # 14 – Amanda Hahn Longest Drive # 15 – Kevan Kelley Closest to the Pin# 5 (Golf) – Jim Moore Closest to the Pin# 8 (Golf) – Amanda Hahn Closest to the Pin# 1 (Putting) – John Andrews Closest to the Pin# 6 (Putting) – Cindy Lowry
TV Winner
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Shannon Henson (Amalfi Apartments)
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Beautiful Day at Angel park Golf Course
Rob Groucutt of Sherwin Williams presents a Brand New TV To Its New Owner
Worldscape Continues To Dominate Golf Classic
Certified Fire Protection and It’s Players
CORT Furniture Sponsored Hole
Teeing It Up With Apartment Guide
For Rent Media Solutions Sponsored Team
Ovation Gals Win The Putting Classic
Lots ‘O Prizes
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JULY AUGUST 2010
SNMA Sizzling Stars What is your favorite song right now and why?
Maintenance Sizzling Star
“My Girl” by The Temptations. It’s an oldie but goodie and they just don’t make songs like that anymore. For some reason if you’re not disrespecting a female or anyone else in song, it’s not popular on the radio now days.
NAME: Herbert Johnson (known as “J”) COMPANY: Pinnacle AMS West POSITION: Regional Maintenance Director
Property Sizzling Star
YEARS IN INDUSTRY: 11 years
NAME: Will Scaglione COMPANY: Alliance Residential Company PROPERTY: Will floats from project to project, based on his company’s needs
The economy has been really tough, describe a resident story or circumstance which has touched you the most? Around Thanksgiving of 2009, a resident at one of our properties had just relocated here from Texas to start a new life with her young daughter. This woman came to Las Vegas with basically nothing except for what she fit in her suitcase. She was able to secure a job before arriving and started immediately upon her arrival to Las Vegas. She worked two days and was let go from the job she had just started due to the reducing of staff due to the economy. Days later, I received a phone call from Foothill Fire Protection asking if he knew of any families that were in need of help. I mentioned this young ladies circumstance and Bill and Dave from Foothill Fire Protection took over from there. The Foothill Fire Protection Team supplied this women and her daughter with unbelievable support through Thanksgiving and Christmas with food and gifts. Foothill also assisted this woman in finding a job and get back on her feet. I was touched by Foothill’s generosity and is grateful to be able to worked side by side everyday with such amazing caring people … THANK YOU FOOTHILL FIRE PROTECTION!!!
If you were a computer and could download ONE TRAIT of yours to your team, what would that TRAIT be? I would like to download self confidence to my team members. So many of them are so good and they just don’t give themselves enough credit on their daily accomplishments.
POSITION: Assistant Business Manager YEARS: 8 Years
What steps do you take to keep you and your teammate’s morale UP during these tough Ɵmes? Give an example or two. I go into work every day with a bright happy spirit and help motivate the team to hit high leasing goals consistently.
If you can CHANGE one thing about our industry, what would it be? I would bring things back to the basics, especially Platinum customer service. Everyone gets so wrapped up with things like company emails and forget that we’re here to help people find a great home! This is their toughest decision and usually their highest expense so we really need to show them what they are missing.
If you could ask President Obama one quesƟon, what would it be? Make it good, you never know. How he plans on executing a united health care and keep the people of our nation happy with taxes and balancing a fine line. This is so important right now. Other countries such as Canada have made this transition but the initial convincing steps will be the most crucial to get through.
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What is your favorite song right now and why?
Corporate Sizzling Star
My favorite song is Everything by Michael Buble because it just a fantastically fun and happy love song. The lyrics say “In this crazy life and in these crazy times”, which of course is today’s life and today’s world, but the song is ACTUALLY positive. It talks about how someone can mean so much that they actually think about that person in “Everything” they do. It’s a great love song and I’m a hopeless romantic at heart.
NAME: Amy Hjerpe COMPANY: Pinnacle AMS West POSITION: Investment Manager YEARS IN INDUSTRY: 13 Years
The economy has been really tough, describe a resident story or circumstance which has touched you the most? The circumstance that stands out the most was when a 16 year girl and her 79 year old grandmother came to meet with me at corporate office with regards to her unpaid rent. The 16 year olds father had recently turned to drugs and ended up overdosing and passed away, this was really sad and she had the paperwork to back up her story. She had agreed to give notice at the higher priced community and make payments for the balance that was she owed. I agreed and authorized them to move to one of my lower priced communities that her grandmother’s social security and disability income would be acceptable as income. This 16 year girl paid $100 per month from her own money she earned at Jack-In-The-Box, until the balance of $990 was paid in full. This 16 girl named Sheron, called me several months later to thank me for my words and time and to inform me that she has decided to pursue a career in property management. This young girl’s strength and courage should be a lesson to us all, she made an impression on me and I am sure she will be successful in anything she desires in her life.
What influence has your direct boss had on you and your success? If you could take one trait or skill from them, which would it be? My boss Debra Kopolow has been a mentor for me for 13 years now. If it wasn’t for Debra’s encouragement and motivation over the years, I would not be an Investment Manager today. I started my career with Debra in 1997 as a Leasing Agent. Due to her ongoing support and encouragement, I quickly excelled at Pinnacle into Management, Marketing and in 2004 moved into the Corporate office world as an Investment Manager. Debra always believed in my ability and I hope I have impacted her life as much as she has mine. One trait that I would take from Debra Kopolow, would be the way she communicates with people. She is always professional, makes people feel comfortable and gets people to buy into whatever she is speaking about no matter what it is. This is a gift and I hope one day to master myself.
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Interested in NOMINATING a “Sizzling Star”? E-mail Brandi Cooley at brandi@702West.com OR Michael Fazio at mfazio@snmaonline.org.
JULY AUGUST 2010
Green Thinking:
Improve NOI
with E-Payments By Elizabeth Madrigal
Electronic payments are a wonderful way to smooth out cash flow and get rid of those clunky, old file cabinets at the same time. Factor in the
links into their management software) and Property Bridge (PB), however, offer multifamily-specific platforms. Whatever E-payment platform you choose, it should offer all these payment options:
convenience to your tenants - who will not need
ACH:
to miss a rent payment next time they vacation in
Automatic Clearing House (ACH) creates an electronic check that can be set up to make a one-time payment or a recurring one. If you are planning on making the conversion to E-payments, start promoting this method with your tenants today. It will improve your collections dramatically and smooth out your cash flow. Initial set up is really simple. The resident enters their bank routing number (ABA#) and account number online, by phone or in person. Once the tenant enters in the business name, the rent amount and when it should be paid, it is scheduled. Your processor or bank automatically receives the payment on the appointed day, verifies the funds are there and deposits them to your account.
Tahiti – and it’s just a great system.
Once everybody gets used to it, that is. There may be a glitch or two in the beginning, but if you want to remain competitive? It is time to make the conversion. Electronic payments come in different forms, but no matter which form your tenants choose, they all make life just a little easier for everybody. Using a professional payments platform will simplify your E-payments and there are many providers willing to set these up. Bottomline Technologies (PayBase), Quanti-Pay and nonprofits such as NACHA are relatively general in their approach. Companies like AppFolio (a free On-Line Rent Payments module
Credit/Debit: This works exactly the way credit and debit cards work everywhere else. It is possible to verify right away whether or not the funds are available. No waiting for checks to clear… or not clear. It also
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Anything that is more convenient for its residents is good business for management. However, we do make one suggestion prior to any conversion from paper to E-payments.
prevents the resident from incurring bank charges if they have made a math error as the payment is not approved. Tenants trying to earn flight miles or rewards on their credit cards love this system too.
Pin-less Debit: Not all debit cards have this feature, but if they are pin-less eligible, the resident can authorize a one-time payment without divulging the pin number on the card. This is convenient for some types of transactions (and personalities), and, again, the collection is virtually immediate.
Check Scanning: This process turns all paper checks, money orders, etc., into electronic payments. Although some may think of ‘paper’ reduction as tree-hugging gone wrong, electronic payments do much more than save paper. They reduce: • Paper waste going to landfills • Inks and ink cartridge usage • Office materials and furnishings needs • Staff time to file and manage all that paperwork • Off premises storage of all those paper records Anything that is more convenient for its residents is good business for management. However, we do make one suggestion prior to any conversion from paper to E-payments. The property manager may need to provide a gentle reminder to tenants that electronic payments can be instantaneous and provide absolutely no float. That may be the part that makes management happiest of all.
Elizabeth has a long history in real estate sales, financing and new construc on, with an emphasis over the last decade in green building. She is a member of the Washington Mul -Family Housing Associa on (NAA Affiliate), the Cascadia Region Green Building Council (USGBC Affiliate), Outreach Chair for Arts of Clark County and an ac ve contributor to blogs online and Gather.com.
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JULY AUGUST 2010
Spotlight on Platinum Sponsor...
Based in Chicago, Apartments.com is a national online apartment guide and relocation resource distinguished by its highly customized searches, superior visual ads and affi liation with more than 1000 partner websites across the country. Apartments.com helps renters reduce the time and effort spent finding an apartment through: • Free customized searches of its national apartment database • Dozens of interior and exterior photos, plus floor plans and in-depth textual detail for each premium apartment community listing on the service • Classified listings, updated daily from more than 120 newspapers
Dominion Realty Trust (UDRT), Sentinel, Camden and Post Properties.
B y de velopi ng s uc h c ompr ehen s ive presentations of apartment communities and distributing them where renters congregate online, Apartments.com delivers to its customers highly qualified, ready-torent prospects, which increases their closure rate and decreases their average cost to lease an apartment.
• Bing.com
In addition to circulation through the Classified Ventures Affiliate newspaper net work Web site a nd pr i nt a s set s, Apartments.com distributes its content to renters through prominent search engines, director ies and online communities, including:
• MSN
• USA Today • Yahoo! • 24/7 Search • AOL Real Estate Apartments.com currently represents millions of apartments in all 50 states and the Washington, D.C. area. For additional information please call 312-601-5000 or e-mail sbennecke@ apartments.com.
• Detailed local maps, driving directions and community information Instant contact with property managers (via email or tollfree telephone number) • Access to MovingCenter, where renters can arrange truck and furniture rental, instantly check their credit report, change their address and more Apartments.com creates the industry’s most visually detailed apartment ads for many of the largest property management companies in the country, including Equity Residential, AIMCO, Lincoln Property Company, Archstone-Smith, United
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At Roadrunner Carpet C a r e we of fer a F u l l Service Carpet Cleaning Service with over 10 years of experience. We offer our clients the best service at reasonable, competitive prices. We want all of our clients to be 100% satisfied with our services. We pr ide ourselves in customer recognition. Roadr unner is k now n for t heir professiona l appearance and customer service. Roadrunner guarantees that our all of our equipment is brand new and top of the line. We frequently replace our equipment to ensure the best service possible at all times. Our service is fast and efficient.
www.snmaonline.org
Why Roadrunner? • Full Service Carpet Cleaning • 10 Years of Experience • Repairs, Restoration & Water Extraction • Pet Odor Removal • Carpet Dyeing, Spot Dyeing, Patch Dyeing • 24/7 Response to Water Extraction Emergencies • Friendly Service Technicians We offer a FREE no obligation demonstration. To schedule an appointment or FREE demonstration, contact us today at 702.262.6061.
Contact Information: Road Runner Carpet Care 8985 South Eastern Avenue, Suite 325, Las Vegas, NV 89123 Phone: 702.262.6061
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SNMA 2010 COMMITTEE ROSTER Apartment Insight Commi ee Maria Avellana (Board Liaison) AMC Brandi Cooley (Commi ee Chair) 702 West
702.658.4006 m.avellana@amcllc.net 702.278.8905 brandi@702west.com
Bowling Commi ee Steven Olmos (Board Liaison) Silver Lands, Inc.
702.459.3192 steveno@silverlandsinc.com
Community Outreach Commi ee Rhonda Sikes (Board Liaison) Avion at Sunrise Mountain Jennifer Pendleton (Commi ee Chair) Sherwin Williams
702.438.7678 avionsunrisemtn@lvcoxmail.com 702.895.8887 jpendletonswrep@yahoo.com
Dinner Mee ng Commi ee Christopher Hinojos (Board Liaison) Apartment Guide Doug Sartain (Commi ee Chair) Cer fied Fire Protec on
702.939.1494 chinojos@apartmentguide.com 702.873.5995 fireone@lvcoxmail.com
Educa on Commi ee Dana Murrah (Board Liaison) AMC, LLC
702.395.1523 d.murrah@amcllc.net
Golf Commi ee Robert Groucu (Board Liaison) Sherwin Williams Ricky DeTagle (Commi ee Chair) Apartment Guide
702.895.8887 swrep5905@sherwin.com 702.939.1494 rdetagle@apartmentguide.com
Jewel Awards Commi ee Teresa Jackson (Board Liaison) Cer fied Fire Protec on Fairfield Proper es Pinnacle AMS West
702.873.5995 tlj@lvcoxmail.com 702.269.5411 mjus ce@ffres.com
LegislaƟve CommiƩee
“Member participation is vital to the growth of our industry. SMNA committees are the perfect venue to meet with your colleagues and exchange ideas. You can help contribute to our association’s objectives by volunteering to serve on a committee.
Barbara Kirk (Board Liaison) Camden Property Trust Christopher A. Karsaz, ESQ. (Commi ee Chair) Karsaz & Associates
Maintenance Mania Commi ee Donna Gill (Board Liaison) Pinnacle AMS West Amy Hjerpe (Commi ee Chair) Pinnacle AMS West
Francie Stocking (Board Liaison) Western Risk Insurance
702.368.4217 francie@westernrisk.com
Public Rela ons Commi ee Deborah O’Keefe (Board Liaison) The Prime Group
committees, call the SNMA at 702.446.8445.
Poker Commi ee
Committee Chair listed with your contact
Amanda Hahn (Board Liaison) Signature Management Alexander Gardens Apartment Finder
information and which committee or
Reverse Trade Show Commi ee
committees you would like to join.”
702.362.6444 dgill@prmc.com 702.362.6444 ahjerpe@prmc.com
Membership (IROC) Commi ee
To sign up for one or more of the following Or you can e-mail the Board Liaison or
702.435.9800 bkirk@camdenliving.com 702.952.9227 ckarsaz@karsaz-law.com
Mar n Estrada (Board Liaison) Advanced Management Group
702. 436.9293 deborah.okeefe@primegrp.com
702.671.6000 amandahahn@signaturehomes.com 702.376.1646 Buksa@cox.net
702.336.7877 mestrada@amgnevada.com
For informa on regarding the SNMA website, ar cles which appear on the website and adver sing on the website please contact Michael Fazio at 702.436.7662.
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PRODUCTS & SERVICES GUIDE ADVERTISING 702 West 2470 Denholme St. Henderson, NV 89044 troy@702west.com P: (702) 278-8905 F: (702) 202-4513 Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 cvail@apartmen inder.com P: (702) 604-2351 F: (702) 798-8311 Apartment Guide, The 8298 Arville Street, Suite #104 Las Vegas, NV 89139 johnsigman@apartmentguide.com P: (702) 939-1494 F: (702) 939-1551 Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 lƟmko@apartments.com P: (312) 601-5391 F: (312) 601-6256 For Rent Media Solu ons 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 debra.peterson@forrent.com P: (702) 255-3700 F: (702) 255-4901
AWARDS/TROPHIES Awards West 1957 North Decatur Boulevard Las Vegas, NV 89108 awardswestlv@lvcoxmail.com P: (702) 648-1661 F: (702) 648-1602 BALCONY REPAIR Nevada Gypsum Floors 3588 South Valley View Boulevard Las Vegas, NV 89103 rick@nvgypsum.com P: (702)871.3330 F: (702) 871-7597 BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432-3244 F: (702) 432-3341 BROKERS ΈREAL ESTATEΉ Marcus & Millichap 3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV 89109 jvelazquez1@marcusmillichap.com P: (702) 215-7100 F: (702) 215-7110 CABINET INSTALLATION Complete Solu ons dba Roto Rooter 639 East Brooks Ave North Las Vegas, NV 89030 cwojciechowski@rrsc.com P: (702) 646-5273 F: (702) 646-0132
Move.com 30700 Russell Ranch Rd. Westlake Village, CA 91362 CARPET CLEANING/RESTORATION/DYEING P: (805) 557-2300 F: (480) 556-4623 Roadrunner Carpet Care 8985 South Eastern Avenue #325 Rent Grow Inc. (Internet) Las Vegas, NV 89123 307 Waverley Oaks Rd. Ste. 301 jon@roadrunnercarpet.com P: (702) 262-6061 Waltham, MA 02452 F: (702) 507-0094 haolem@rentgrow.com P: (800) 736-8476 F: (800) 819-5182 Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #C APPLIANCES ΈSALES/RENTAL/PARTS/ Las Vegas, NV 89118 REPAIRΉ P: (702) 798-7100 F: (702) 798-1982 Pinnacle Appliance Distributors 5585 South Valley View Boulevard, Suite #4 Ul mate Choice Carpet Cleaning Las Vegas, NV 89118 4320 West Reno Avenue, Suite I stacy@pinnacleappliances.com Las Vegas, NV 89118 P: (702) 567-1688 F: (702) 565-1680 suhailyr@ul matechoicerestora on.com Universal Service & Supply P: (702) 515-1485 F: (702) 515-1486 3605 W. Twain Universal Carpet Care, Inc. Las Vegas, NV 89103 3111 S. Valley View, Ste. N-102 universalsvc@earthlink.net Las Vegas, NV 89102 P: (702) 876-0333 F: (702) 876-5994 stevec@universalcarpetcare.com ASPHALT ΈPAVING/REPAIRΉ P: (702) 220-9003 F: (702) 220-4818 Lamb Asphalt Maintenance, Inc. CHILD ABUSE PREVENTION 3280 Coleman St. CAN Prevent Task Force Inc. N. Las Vegas, NV 89032 PO Box 6274 jandres@lambasphalt.com Reno, NV 89513 P: (702) 647-1600 F: (702) 647-5969 pulibarri@washoecounty.us Sunland Asphalt P.O. Box 50409 Henderson, NV 89016 stevem@sunlandasphalt.com P: (702) 563-6872 F: (702) 563-6875 ATTORNEYS/LEGAL SERVICES Karsaz & Associates 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 ckarsaz@karsaz-law.com P: (702) 952-9321 F: (702) 933-5077
P: (775) 328-2448 CLEANING SERVICES Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452-1111 F: (702) 452-1179
CLEANING SERVICES ΈMOLD/ DISASTERΉ Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 Law Office of Hayes & Welsh njeancheff@genieservices.com 199 N. Arroyo Grande Blvd, #200 P: (702) 452-1111 F: (702) 452-1179 Henderson, NV 89074 Odor Masters ghayes@lvlaw.com P: (702) 434-3444 F: (702) 434-3739 4616 W. Sahara Avenue #178 Las Vegas, NV 89102 isimon@odormasters.com P: (702) 253-5030 F: (702) 242-9238
ServiceMaster 1st Response 451 Mirror Court, Suite #105 Henderson, NV 89011 smrep1@drylasvegas.com P: (702) 896-4197 F: (702) 896-3559
Diversified Protec on Systems Inc. 4435 Wagon Trail Ave. Las Vegas, NV 89118 tmilton@dpsi.biz P: (702) 307-3473 F: (702) 307-3472
COLLECTIONS Rent Collect Global 1010 Southeast Evere Mall Way, Suite #100 Evere , WA 98208 jill@rentcollectglobal.com P: (425) 238-3752 F: (425) 609-1120
FLOORING ͳ COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 jason@brockinteriors.com P: (702) 458-6550 F: (702) 458-6584
CONCRETE REPAIR & RESURFACING Precision Concrete Cu ng 3191 North Canyon Road Provo, UT 84604 ma @safesidewalks.com P: (801) 830-4060 F: (801) 224-0062 COUNTY/CITY OFFICES Constable’s Office Las Vegas Township 309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 gronaura@co.clark.nv.us P: (702) 455-4099 F: (702) 385-2436 DEVELOPERS ΈREAL ESTATEΉ & GENERAL CONTRACTORS Basch Construc on Company 6226 Sandhill Road Las Vegas, NV 89120 mark.baraga@baschco.net P: (702) 314-4545 F: (702) 314-4547 Kalb Industries of Nevada Ltd. 5670 Wynn Rd. Las Vegas, NV 89118 rickh@kalblv.com P: (702) 365-5252 F: (702) 365-5257 Western Pride Construc on LLC 3924 Silvestri Lane Las Vegas, NV 89120 aimee@westernpride.com P: (702) 362-2800 F: (702) 362-1376 DRYWALL ͳ CONTRACTORS Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452-1111 F: (702) 452-1179 EMPLOYMENT SCREENING Western Repor ng, Inc 1787 East Fort Union Blvd #107 Salt Lake City, UT 84121 brianh@westernrepor ng.com P: (801) 281-2000 F: (801) 281-2005 ENVIRONMENTAL CONSULTANTS Dominion Environmental Consultants, Inc 12073 Cardinal Climber Court Las Vegas, NV 89138 bbojda@dominionenv.net P: (702) 368-2700 F: (702) EXERCISE EQUIPMENT Equip Fitness 4760 South Pecos Road, Suite #103 Las Vegas, NV 89121 teperkins.tpa@gmail.com P: (702) 309-4198 F: (702) 974-0893 FINANCING R & D Commercial Consul ng 1800 North Green Valley Parkway #111 Henderson, NV 89074 lynn@rdconsul ng.net P: (702) 994-4644 F: (949) 429-0398 FIRE AND SAFETY CerƟfied Fire ProtecƟon 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972
Mohawk Industries 2514 East Turney Avenue Phoenix, AZ 85016 jayton_jadlot@mohawkind.com P: (480) 650-9315 F: (602) 926-2453 Sherwin Williams Paint & Floor Covering 7470 S. Dean MarƟn Drive. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892 FURNITURE ΈRENTAL/SALESΉ CORT Furniture Rental 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 tricia.bernard@cort.com P: (702) 822-7368 F: (702) 822-7324 Sundrella Casual Furniture 2740 W. Deer Valley Rd. Phoenix, AZ 85027 kreiha@cox.net P: (702) 369-0878 Winston Contract 603 SE Fort King Street Ocala, FL 34471 jrega@brownjordaninterna onal.com P: (800) 327-1541 F: (352) 368-2471 HANDYMAN Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452-1111 F: (702) 452-1179 HOUSE KEEPING Roadrunner Carpet Care 8985 South Eastern Ave #325 Las Vegas, NV 89123 jon@roadrunnercarpet.com P: (702) 262-6061 F: (702) 507-0094 HVAC Fire-N-Ice HeaƟng & Air CondiƟoning 2912 S. Highland Dr., Ste E Las Vegas, NV 89109 fire-n-icehvac@earthlink.net P: (702) 395-0071 F: (702) 395-0253 INSURANCE Kaercher & Associates Insurance Brokerage 2500 N. Buffalo Dr., Ste. 230 Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860 Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 gus@rllinsure.com P: (801) 994-0237 F: (801) 521-4452 Sterling Grant & Associates, LLC 2200 East Camelback Road, Suite #222 Phoenix, AZ 85016 loliva@sterling-grant.com P: (602) 954-7200 F: (602) 954-9624 Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 francie@westernrisk.com P: (702) 368-4217 F: (702) 368-4219
JULY AUGUST 2010 INTERNET SERVICES/ACCESS Clear 7455 Arroyo Crossing Parkway, Suite #100 Las Vegas, NV 89113 marisa.bilkiss@clear.com P: (702) 479-4100 F: (702) 270-2710 KEY CONTROL/ACCESS MANAGEMENT Able Lock & Key 1913 East Charleston Road Las Vegas, NV 89104 ablekeylock@yahoo.com P: (702) 382-2822 HandyTrac, Inc. 510 Staghorn Ct. Alphare a, GA 30004 eoverhage@handytrac.com P: (678) 990-2305 F: (678) 990-2311 LANDSCAPING Integrated Landscape Management 4555 Dean Mar n Drive Las Vegas, NV 89103 mdifabbio@ilm-llc.com P: (702) 283-9904 F: (702) 537-2294 Silver Lands Inc. 2901 S. Highland Drive, Suite 15-A Las Vegas, NV 89109 pacoh@silverlandsinc.com P: (702) 459-3192 F: (702) 459-4372 Worldscape 8410 Eldora, Suite #1003 Las Vegas, NV 89117 worldscape@cox.net P: (702) 871-7027 F: (702) 731-1611 LAUNDRY EQUIPMENT Coinmach Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 dwahlers@coinmachcorp.com P: (602) 722-6959 F: (602) 340-8907 MAINTENANCE SUPPLIES HD Supply 320 Lava Beds Way Las Vegas , NV 89031 Max.G.Chris e@hdsupply.com, ty.kilpatrick@hdsupply.com P: (702) 917-5746 F: (702) 622-7222 Wilmar 4119 Bola Drive North Las Vegas, NV 89032 bcrofford@wilmar.com P: (702) 296-0664 F: (702) 643-5948 MAKEͳREADY Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452-1111 F: (702) 452-1179 NONͳPROFIT ORGANIZATION American Red Cross 1771 East Flamingo Road #206-B Las Vegas, NV 89119 krisd@redcrosslasvegas.org P: (702) 791-3311 F: (702) 791-3372 ODOR CONTROL Envirosweep, LLC 892 East Sweeping Vine Avenue Las Vegas, NV 89183 ivan@envirosweep.com P: (702) 738-4247 F: (702) 982-1277 OFFICE SUPPLIES Advance Office & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 lisaburchard@advanceoffice.com P: (702) 735-0213 F: (702) 735-0147 OUTDOOR FURNITURE Renu Casual Furniture 975 American Pacific Drive, Suite #105 Henderson, NV 89014 fred@renucfr.com P: (702) 568-9004 F: (702) 568-9007
Total Pa o Accesories 4760 South Pecos Road, Suite #103 Las Vegas, NV 89121 teperkins.tpa@gmail.com P: (702) 309-4198 F: (702) 974-0893 PAINT ΈSALES/SERVICEΉ Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 sharon.brenner@dunnedwards.com P: (702) 845-7539 F: (702) 243-8131 EA Beltz Corp. Paint & Drywall 3370 Pinks Place #FLV, NV Las Vegas, NV 89102 eabeltzcorp@hotmail.com P: (702) 233-3583 F: (702) 871-0595 Empire Community Pain ng 2756 N. Green Valley Pkwy., Ste. 149 dwhitaker@empirepain ng.com P: (888) 278-8200 F: (702) 939-9940 Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452-1111 F: (702) 452-1179 Sherwin Williams Paint & Floor Covering 7470 S. Dean MarƟn Drive. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892 PEST CONTROL Terminix Commercial 3147 West Post Road Las Vegas, NV 89118 svach@terminix.com P: (702) 837-6520 F: (702) 837-5980 POOL FURNITURE Total Pa o Accessories 3275 S. Jones Blvd., Ste 106 Las Vegas, NV 89146 admin@tpa-lasvegas.com P: (702) 309-4198 F: (702) 974-0893 PRINTING & GRAPHICS A & B Prin ng and Mailing 2900 South Highland Drive #18-B Las Vegas, NV 89109 anthony@abprint.com P: (702) 731-5888 F: (702) 731-2272
PROPERTY MANAGEMENT SOFTWARE RealPage Inc. 4000 Interna onal Pkwy Carrollton, TX 75007 stacey.blackwell@realpage.com P: (972) 820-3015 F: (972) 820-3383 RentPayment 505 Sansome, 8th Floor San Francisco, CA 94111 cnelson@rentpayment.com P: (866) 289-5977 F: (866) 786-4775 REWARDS PROGRAMS Blackledger 12 West 100 North, Suite #100 American Fork, UT 84003 nvidrine@blackledger.com P: (801) 763-9064 F: (801) 437-3686 ROOFING SERVICES Monier Life le 430 Eastgate Henderson, NV 89011 streland@monierlife le.com P: (702) 417-3304 F: (702) 629-5183 SECURITY DEPOSIT ALTERNATIVES Sure Deposit 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 brian@suredeposit.com P: (973) 992-8440 F: (973) 992-8770 SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 robin@fusionsign.com Ph: (702) 949-0760 Na onal Signs, LLC 3830 Rockbo om Street North Las Vegas, NV 89030 rick@na onalsignslv.com P: (702) 645-6444 F: (702) 645-1178 TELECOMMUNICATIONS Century Link 330 South Valley View Boulevard Las Vegas, NV 89107 Stephanie.x.riley@centurylink.com P: (702) 244-1220 F: (702) 244-7385
Cox CommunicaƟons 121 S. MarƟn Luther King Blvd. Las Vegas, NV 89106 Nick.kendle@cox.com P: (702) 384-8084 F: (702) 545-2375 TENANT SCREENING CoreLogic SafeRent 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 tsedminik@fadvsaferent.com P: (702) 839-1736 F: (702) 839-1738 Contemporary Informa on Corp. 42913 Capital Drive #101 Lancaster, CA 93535 dan@contemporaryinfo.com P: (800) 288-4757 F: (800) 677-8494 Western Repor ng, Inc 1787 East Fort Union Blvd #107 Salt Lake City< UT 84121 brianh@westernrepor ng.com P: (801) 281-2000 F: (801) 281-2005 TOWING AA Ac on Towing 3035 Westwood Dr. Las Vegas, NV 89109 bobbyhowell@ac ontowing.net P: (702) 737-9100 F: (702) 737-8567 North Star Towing 2201 N. Commerce North Las Vegas, NV 89030 clark@northstartow.com P: (702) 473-1111 F: (702) 399-3632 Quality Towing 4100 E. Cheyenne Ave. Las Vegas, NV 89115 jberry@unitedroadtowing.com P: (702) 649-5711 F: (702) 633-4447 The Parking Team Specialists (PTS) 3433 Losee Road Suite #2 North Las Vegas, NV 89030 mikelevin@theppiteam.com P: (702) 375-9807 F: (702) 543-6876 WASTE COLLECTION Republic Services 770 East Sahara Avenue Las Vegas, NV 89104 feinbergk@repsrv.com P: (702) 280-0051 F: (702) 599-5585
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