Warranty instructions - Altherm

O N L I N E WA R R A N T Y U S E R I N ST R U C T I O N S

There are two steps required to complete the online warranty process. The first part is to create a warranty number, the second part is for the homeowner to validate the warranty. Below is an outline of the two step warranty process. To begin, visit www.altherm.co.nz/warranty

Step One – Creating a warranty number Click on one of the Manufacturer logins located below the validation form and at the bottom of the page.

Enter your username and password. This will be sent by APL to the email address you supply.

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O N L I N E WA R R A N T Y U S E R I N ST R U C T I O N S

Click on ‘Enter new warranty’ button.

Fill out all fields including homeowner’s details. The delivery date field will automatically populate with today’s date but you can change it to another date if required. When you have finished, click the confirm button at the bottom of the page. Note that once confirmed, a copy of these details will be sent to the home owner to review.

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O N L I N E WA R R A N T Y U S E R I N ST R U C T I O N S

The warranty number has now been created, and a copy of these details has been automatically emailed to the homeowner.

Take note of the warranty number on the ‘Care and Maintenance’ brochure that you have been sent from APL, and also write your business name underneath it. This needs to be issued to the homeowner as well.

Step Two - Validating the warranty number Validation of the warranty can only be completed by the homeowner. The homeowner will receive an email notifying them that a warranty has been created. Included in the email is a link that they click on to view information you have entered on their behalf.

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O N L I N E WA R R A N T Y U S E R I N ST R U C T I O N S

The information displayed has restrictions put in place preventing the homeowner from altering details, except for their name and email address. To validate the warranty the homeowner will need to tick the terms and conditions box, and then the confirm warranty details button.

To complete the validation process, a thank you screen will open. The warranty has been created and validated.

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