Offshoring decoded Offshoring refers to delegating business processes/tasks to a foreign provider to save costs without sacrificing work quality. Europe and US businesses have utilised offshoring to maximise their profits for years, but Australian businesses have been slower to embrace this as part of their business mix. Contrary to misconceptions, utilising offshoring does not imply a lack of capability, capacity, or access to local talent. So, I will talk about how businesses operating in Australia can enhance profitability with offshoring. Stigmas About Offshoring (Solutions) Common concerns I come across about offshoring include job displacement, quality control, and cultural differences. Challenges associated with offshoring and ways businesses can tackle them are: Data Security and Legal Compliance: Selecting an offshoring partner with region-specific compliances and data security certifications ensures data protection from leaks and misuse. For instance, GDPR compliance for businesses serving in the EU and APRArelated compliance for the financial industry. Only entrust your business data to an offshore provider once they provide you with the necessary compliance documents, and you are assured that they adhere to the region-specific legal and data security regulations required in your industry.
Quality Control: Offshoring is only profitable when the quality of work is not compromised. Effective Quality Control requires absolute stakeholder commitment, defined outcomes, detailed process maps, clear and specific protocols and KPI alignment. Communication Barriers & Cultural Differences: Offshoring differs from Outsourcing in that it is more about the onshore and offshore teams working in sync. The right offshore partner provides proper L&D training for cultural sensitising before project initialisation and invests in robust communication tools and protocols for clear communication.
Julieann Fouad EVP - Sales & Key Accounts (UK & APAC) IMS People Possible
Creating a Pathway to Understanding Working with the right offshoring partner in India or in the Philippines is a cost-efficient choice for the Australian market with benefits like flexibility, scalability, core business focus, global talent access, and 24/7 operations. Today, over 40 Australian and 250 international recruitment agencies trust IMS People Possible with their offshoring needs and chart a prosperous future for themselves. You can too!
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