VALUABLE COnVERSATiOnS

in furthering our stakeholder engagement, two sessions were held in 2013 to listen and learn from community teams. in June, representatives from 10 vendor/contractor companies (one of whom had to be a resident of point Lisas and environs) and members of our community advisory panel, gave valuable feedback on concerns related to the point Lisas estate’s emergency preparedness and response, in addition to recommendations for improving community communication prior to turnarounds. the visit also allowed information sharing on our responsible care culture and initiatives, process safety and emergency management plans, including a worst-case scenario using modelling software. a site tour sparked much interest among the team.

On July 23, CEOs, Managing Directors and Supervisors of 11 service providers for the Titan Turnaround met with members of the Site Management and Turnaround Teams to collaborate on achieving a successful outcome. Full participation and open dialogue with useful recommendations paved the way for taking pre-emptive action and addressing concerns in a timely manner.

Like the previous session in June, this was an excellent opportunity for face-to-face dialogue and getting to know the people who make decisions that impact our business.