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Savings Bonds Procedures: Take Bonds from customer. Make sure customer information and signature are present on the back of each bond. If one customer is cashing numerous bonds, they may fill the back of one bond out completely and then you may stamp the remainder of the bonds with the red “Request by owner and validity of transaction guaranteed in accordance with T.D. circular No. 888 as revised” stamp, located in each teller drawer. Open DCI Teller Process Transaction Under “Create Ticket” on the left hand side of the screen, select #9 – Redeem Bonds – this will redirect you to the Bond Redemption screen Scan Bonds Check all information to make sure it scanned in correctly including: serial number, issue date, purchase amount, ect. ONLY PROCEED ONCE YOU ARE SURE ALL INFORMATION IS CORRECT AND MATCHES THE INFORMATION PRINTED ON THE BOND Under “OPITONS” on the left hand side of your screen select “Print”. Print three copies – one for the customer, one to be attached to the bonds, and one to go into your work. Once you have printed you may proceed by hitting “Enter” or clicking “Process” at the bottom of your screen. This will take you back to the original DCI Teller screen. It will show “Bonds Redeemed” and the total amount. You need to ask the customer what they want to do with their bonds. If they wish to deposit, fill out a deposit ticket and scan it now. If they wish to receive their cash, select “Cash Out” and enter their name in the CODE field, just like a regular transaction. Once you are balanced and have a green light at the bottom of your screen you may process the transaction. Give the customer their receipts, money back (if any) and their copy of the bond information that you previously printed and send them on their way (with a smile!) Put a copy of the bond information you printed in your work. Take the last copy of the bond information you printed and use the information off of it to stamp the bonds. Use your date stamp and stamp each bond in a blank spot on the front of the check. In the area of the stamp that read “PAID $ ______” Write in the TOTAL amount you paid out for just that bond. (This is where you use the information on the bond sheet you printed out. Make sure you write the correct amount on the correct bond – you can check this by matching the serial numbers on each.) Then, in the top perimeter of the bond write “INT. $ ______” and the amount of just the interest paid on that specific bond. Again, this information needs to be matched with the information on the bond sheet you printed out. Once all bonds are stamped and written on, paper clip the bonds and paper copy of the bond information you printed off together and put on the counter in your teller station.
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At the end of the day, see if any other tellers have bonds to redeem. You will need to mail all the bonds together and total all bonds that have been done for the entire day together as well. Located in the Savings Bonds drawer behind the teller line are envelopes which are labeled “For New Bonds” and “To Redeem Bonds”. Choose the “To Redeem Bonds” envelope. Also, you will need an INTRUST Bank ticket, which are located between the sets of envelopes in the same drawer. Total up the amount paid out for ALL bonds that were processed that day and fill in the deposit ticket. On the top left side of the ticket you will choose the “other” box and write “savings bonds” on the blank line beside it. You will also need to fill in the correct date on the top left of the slip and enter the total amount that was paid out on all bonds on the bottom right of the slip. You will mail the bonds and the INTRUST ticket to INTRUST Bank (the “to redeem bonds” envelope). You do not need to keep a copy of the INTRUST ticket, both white and pink copies are mailed to INTRUST. Place the envelope in the mail sorter back by the mail machine. Do not stamp or mail the bonds until the NEXT DAY! They should not be mailed the day they are redeemed but the next business day. If you redeem bonds on Friday, you will not mail them until Monday.