Welcome

Iam thrilled to share the highlights of our recent Retail Retreat held in Dublin at the end of May. The event was a resounding success, with an impressive turnout of familiar faces as well as new attendees. The feedback we received has been invaluable, and it will greatly assist us in planning for next year’s retreat. Right from our drinks reception on the eve of the event, it was evident that people were eager to connect and exchange experiences. The level of engagement throughout the retreat was remarkable. We had the privilege of hearing from a diverse range of speakers who shared their insights and stories. Sue Harries enlightened us with the Screwfix journey, Marsha Smith from Ikea provided her valuable perspective, and Lorraine Culligan from Primark delved into the importance of people and culture. Our lineup also included captivating talks by marketing expert John Fahy and Brian Pennie, who shared his personal journey from addiction to becoming a doctor. With such varied content, there was something for everyone. The Retail Excellence Retreat has firmly returned to our agenda after the challenges posed by the pandemic, and we are already looking forward to presenting Retreat ‘24. I encourage you to read the article on pages 20 and 21 for further insights. Naturally, one of the foremost questions discussed at the Retail Retreat was the status of business. It is clear that retailers nationwide are facing ongoing challenges due to a high cost of living, rising interest rates, and low unemployment. While the year started positively for many, some traders have witnessed a considerable slowdown in trade during May and June. Footfall has seen a decline of almost double digits in some areas, and customers are adopting a more conservative approach to spending. However, there are early indications that inflation is beginning to stabilize, which is a hopeful sign that sales may see a boost in the second half of the year. Lastly, on behalf of the Board, I would like to extend our heartfelt gratitude to Duncan Graham, who has decided to move on from his role in Retail Excellence at the end of July. Duncan has been a great Managing Director, guiding the organization through a period of significant change and evolution, particularly during the challenges of the Pandemic. We thank him for his valuable contribution over the last 2 years and wish him every success in his future endeavours.

Warm regards,

Jean McCabe Chairperson of Retail Excellence Ireland

Editor Jennifer McShane Retail Excellence Editor

Keelan Bourke

Retail Excellence Editor Duncan Graham

Director Jane Matthews