SECURITY
THE MAGAZINE FOR SECURITY PROFESSIONALS
PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION
[MAGAZINE] VOL.20 | ISSUE 1 | APR 2015
RECOGNISING
EXCELLENCE IN THE AUSTRALIAN SECURITY INDUSTRY
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PP255003/02390
2015 Australian Security Industry Awards for Excellence / Outstanding Security Performance Awards 22 October 2015, Westin-Sydney
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CONTENTS CONTENTS VOL.20 | ISSUE 1 | APRIL 2015 VOL.19 | ISSUE.1 | APRIL 2014
20
RECOGNISING EXCELLENCE IN THE AUSTRALIAN SECURITY INDUSTRY
22 SECURITY 2014 BREAKS INTO MELBOURNE
22
09
30
30 THE COST 24MANAGING OF HEALTH INSURANCE
SECURITY EXHIBITION NEW AND ENHANCED CONFERENCE – ASIAL WEBSITE THE USE ANDTHE PROMOTING NBN - WHERE OF ASIAL MEMBERS CELEBRATING TO NOW?30 YEARS 06 | President’s message 08 08| | President’s Securitymessage 2015 Conference 10 | Security inGala Government 09 | Security 2014 dinner 2015 and conference 14 | Changes to the Security 10 | Privacy legislation changes Services Industry Award 14 | ASQA inquiry 2010 16 | 2014 Australian Security 16 | Review of Australia’s Industry Awards for Excellence counter-terrorism
ASIAL Strategic Partners:
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34
ARE YOU PREPARED?
THROUGH THE ASIAL HEALTH PLAN
machinery 32 | FWO Q & A 20 to specialist program 17| Changes | Network securitycabling and 35 Recognition | ASIAL New member listing privacy 36 | ASIAL Monitoring competencies 37 | ASIAL Monitoring centre centre 24| Help | Protect your brands certification gradinglisting listing 32 your employees catch 26 their | Emerging research 38 | Employees’ duty of super 38 | Hot products on the psychological confidentiality 34 | A busy year ahead in 42 | ASIAL Calendar of events health of private security 40 | Hot products Workplace Relations contractors deployed to 42 | ASIAL Calendar of events 36 new member | ASIAL conflict zones listing /
0
PRESIDENT’S PRESIDENT’S MESSAGE MESSAGE
CELEBRATING ShowcasingWHAT’S the significant
contribution ABOUT our industry makes GOOD to the Australian economy OUR INDUSTRY A fter more than a decade, the Security 2014 Exhibition and ay in, day out security Conference returns to Melbourne providers protect assets in early June. Judging by the strong and people - a role that has response become from exhibitors, the long awaited an essential part return has been well received.This year’s of successful businesses. Yet as an event will run from the 4-6th June at the industry we often sell ourselves short. Melbourne Exhibition & Convention Over the past 20 years, the Australian Centre. Industry Awards for Excellence Security It is nowby nearly 30have yearsrecognised organised ASIAL since a small group of ASIAL of many the outstanding achievements industry representatives security professionals and organisations. organised the awards first industry This year’s will be no exhibition. It is pleasing see different. However, theytowill also include that the event continues to an exciting new dimension go with the from strength to strength and launch of the Outstanding Security provide an opportunity for the The Performance Awards (OSPAs). industryaim to showcase the bring together OSPAs is to not only impressive array of and products and services security personnel associations in offers.Through partnership ait single country, the but ongoing in due course, to betweena Diversified provide focal pointCommunications for the security Australia and ASIAL, the Association sector worldwide. continues to play key role helpingofto The awards area NOT theindomain showcase the industry’s capabilities. the larger companies. The categories are This structured to ensure exhibition individualsfloor and year’s expanded companies of all sizes have an equal space and outstanding conference opportunity. Duringanmy time in opportunity the program provides excellent industry I have met many technologies, individuals and to view the latest security small companies who have delivered hear from internationally renowned very highas quality work, complex experts, well as network and socialise solutions andcolleagues exemplaryfrom customer with industry across the relations country. some of the bigger companies onlyAnother dream important of delivering. industry event I Don’t think ‘it’s not me’, it to is. is If the would like to bring yourfor attention you to talk through how toIndustry go 19thwant Annual Australian Security about lodging a nomination contact Awards for Excellence to be held in the Secretariat. Sydney on the 23rd October 2014. Our So, if one of your industry performs an employees increasinglyor your business has achieved something important role in the Australian economy exceptional over the past year, then and it is important that this is recognised you should consider nominating forthis. through awards programs such as this year’s awards. In doing so you will Nominations are now open for the awards, be helping to promote a more positive so I urge you to consider lodging an image of ourFurther industry. To find how on application. details are out available you nominate visit www.asial.com.au/ page 28 and through the ASIAL web site. events/category/awards-for-excellence. Later this year ASIAL’s board elections Over the coming months, keep will be conducted by the Australian an eye out for ASIAL’s consumer Electoral Commission. Members will be awareness campaign which will roll notified in due course by the AEC about
D
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arrangements for the election.This process allows for every Duly Authorised out across the country. The campaign Representative of a financial corporate will feature a range of activities member opportunity submit a includingthe advertising on to trains, buses postal vote. and billboards, as well as radio. The In my previous President’s Message, campaign encourages consumers to I wrote about the importance of good ensure they use an ASIAL member for governance their securitypractices. needs. Failure to do the right thing of more often than notI In the last edition Security Insider will result in negative wrote about the events of 16 December for The yourCafé at the Lindtconsequences Café in Sydney. organisation. has now reopened, a testament to the As an Association ASIAL strength of Lindt, their staff (many of actively enforces its whom were involved in the siege) and Code of Conduct, the humanProfessional spirt. a position matched by July our In Melbourne from the 15-17 actions.The ASIAL Board’s there will also be an opportunity to recent good decision to expel celebrate what’s about our Hootspah Pty 30th Limited from Security its industry. The annual membership and to impose $120,000 Exhibition & Conference willaonce again financial specific provide asanction platformand to showcase the compliance on the Kings exciting newrequirements security technologies and Security highlights this.The solutionsGroup available. continuation theleading Kings Security With overof 170 brands,Group’s a ASIAL membership was program conditional on world class conference and outstanding networking Security accepting and complyingevents, with payment of 2015 offers aand great way tospecific discover new the sanction meeting ways of managing security threats whilst compliance requirements.The company meetingthat newitsuppliers and advised was unable toconnecting maintain its with industryas peers. membership required by the ASIAL Collectively need to ASIAL be more Board, and as awe result their proactive in promoting what’s good membership was relinquished. about ouritindustry. Whilst is important to learn from the The Security Industry Awards mistakes of others, it is equally as for Excellencetoand Securitythat Exhibition important understand compliance & Conference provide tremendous is not a dirty word. For our industry to opportunities to promote grow and flourish, it is vital what’s that wegood about our industry. I encourage you to develop a stronger culture of compliance. take the time to consider nominating Finally, I look forward to seeing manyfor of this year’s awards and to participate in you at Security 2014 in Melbourne or later Security 2015. in the year at the 2014 Australian Security As an industry, not sell ourselves Industry Awards forlet’s Excellence.
short.
THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher
Editor Bryan de Caires | security@asial.com.au Editorial Enquiries communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Digital Webfx2 Digital | design@webfx2.com.au Editorial Contributors Contributors AON, ChrisDelaney, DelaneyJanet and Greg Jennings Chris Lazzaro,
Kirsty Jagger, Coleman and AON PrintSarah + Distribution Print +Advertising Distribution Nationwide Group Nationwide Advertising Group Published bi-monthly Published bi-monthly Estimated Readership of 10,000 Estimated readership 10,000do not Views expressed in SecurityofInsider necessarily reflect the opinion of ASIAL. Advertising
Views expressed in Security Insider do not
does not imply ASIAL, unless necessarily reflectendorsement the opinion ofby ASIAL.Advertising otherwise permission. contributions does not stated imply with endorsement byAllASIAL, unless
are welcomed, the publisher reserves the otherwise statedthough with permission. All contributions
are welcomed, the publisher reserves the right to declinethough to publish or to edit for style, right to decline to legal publish or toPress edit Releases for style, grammar, length and reasons.
grammar, length and legal reasons. Press Releases to: security@asial.com.au. Internet in articles, Internet references references in articles, stories stories and and advertising advertising were were correct correct at at the the time time of of printing. printing. does not not accept accept responsibility responsibilityfor formisleading ASIAL does misleading views. Copyright©2014 Copyright©2014 (ASIAL) (ASIAL) All All rights rights reserved. reserved. views. Reproduction of Security Insider magazine without Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is permission is strictly prohibited. Security Insider is a subscription based publication, rates and further a subscription based publication, rates and further details can be found at www.asial.com.au. to: security@asial.com.au.
details can be found at www.asial.com.au.
[NEXT ISSUE] JUNE 2015
[Next Issue] AUGUST 2014
ISSN 1442-1720 ISSN 1442-1720
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SECURITY 2015 CONFERENCE PROGRAM (15-17 JULY 2015) The Security Exhibition & Conference returns to Melbourne from 15-17 July 2015 to celebrate 30 years as Australasia’s premier security industry event. The theme of the conference, hosted by ASIAL, is ‘Where to next: Future challenges and opportunities for security’. The program has been designed to challenge your thinking through the delivery of expert insights and analysis from acclaimed industry authorities. It features local and international experts who will share their knowledge on the topics shaping the future of the security industry.
President and Chief Security Officer, The Boeing Company • Kelly Sundberg, President, Safe Design Council • Paul Maihi, Chief Security Officer, Westpac • Nicole Matejic, Founder and CEO, Info Ops HQ To view the full conference program visit www.asial.com.au/ events/category/security-2015 or email marketing@asial.com.au
SECURITY 2015 EXHIBITION & CONFERENCE The two-day conference program will be followed by a halfday executive briefing by Bruce Blythe (pictured), Chair of Crisis Management International. Among the other speakers confirmed are: • Dan Tehan MP, Chair of the Parliamentary Joint Committee on Intelligence & Security • Daniel Komendat, Vice
8 //SECURITY INSIDER APRIL 2015
140 exhibiting companies showcasing over 170 leading brands, it is the only opportunity to see the widest range of products and solutions available to the security market. Find local and international brands exhibiting the latest in access control, surveillance, fire and safety, biometrics and IP networking.
The New Product Showcase will give visitors the chance to see 10 of the best security products to hit the Australian market in the last 12 months, including demonstrations and a live presentation for each new innovative product.
GALA DINNER The industry’s night of nights will be held on Wednesday 15 July at the stunning Plaza Ballroom Melbourne.
SECURITY COCKTAIL RECEPTION Network with clients, colleagues and suppliers on Thursday 16 July at the Security 2015 Cocktail Reception. For further information visit www. asial.com.au/events/category/ security-2015.
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AUSTRALIAN SECURITY INDUSTRY EXCELLENCE AWARDS ‘GO GLOBAL’ ASIAL and the World Excellence Awards Limited have announced the launch of the Outstanding Security Performance Awards (OSPAs) in Australia. Part of a global initiative, the 2015 Australian OSPAs provide an opportunity to recognise companies and individuals across the security sector who have demonstrated exceptional achievement.The criteria used for the awards are based on extensive research on key factors that contribute to and characterise outstanding performance (Aspiring to Excellence – Perpetuity Research 2014). Commenting on the announcement ASIAL Chief Executive, Bryan de Caires said: “The OSPAs are an exciting new
global initiative that provides recognition for the increasingly important role performed by the millions of private security professionals around the world.” Professor Martin Gill, Chief Executive of UK-based OSPAs said: “I am delighted that Australia is at the forefront in supporting the OSPAs which will recognise outstanding performers in the security world globally.” “We are looking forward to working with ASIAL and the whole Australian security sector in identifying those who are
exceptional at what they do and can serve as role models to others. In short the OSPAs are about uniting the security sector in celebrating all that is good in security.” The OSPAs will be presented alongside the 20th Annual Australian Security Industry Awards for Excellence to be held at the Westin Hotel (Martin Place) Sydney on Thursday 22 October 2015. Nominations open on 1 May 2015. Further information turn to page 20.
SECURITY IN GOVERNMENT CONFERENCE The 27th annual Security in Government (SIG) conference is scheduled to be held at the National Convention Centre, Canberra from 31 August to 2 September 2015. The SIG conference is targeted at senior executives responsible for managing security in agencies, officers from all levels of government who contribute to the development of security capability and response and security practitioners from the public and private sectors who provide protective security services to government. The theme for the SIG 2015 conference is Security risk management – getting it right! The conference theme will consider the evolution of security risk management in recent years, focusing on case studies,
10 //SECURITY INSIDER APRIL 2015
best practice and current and emerging issues that impact on getting security risk management right. The SIG 2015 conference program will feature both international and national experts in the protective security field with the Attorney-General, Senator the Hon George Brandis QC giving the opening address at the conference on Tuesday 1 September. The Director-General
of Security, Australian Security Intelligence Organisation, Duncan Lewis AO DSC CSC, will deliver an overview on Australia’s current security and intelligence operating environment.
Attached to the SIG 2015 conference is the extensive trade exhibition which will provide delegates with an insight into the latest developments and innovations in protective security products, technology and educational opportunities. For more information and to register visit: www.ag.gov.au/sig or contact SIG@conlog.com.au.
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INDUSTRY NeWS
ASIAL SAFE WORKPLACE MANAGEMENT (SWM) SYSTEM Available exclusively to ASIAL members, the ASIAL-SWM system builds on a growing suite of benefits that support members to run professional and profitable businesses. The ASIAL-SWM system is tailored to meet the needs of the security industry; one that creates a Workplace Health and Safety (WHS) plan for your company within minutes and helps meet compliance obligations in as little as 15 minutes a week. Accessible anywhere and anytime via any internet enabled device, it is an affordable inhouse solution programmed to provide legislative updates specific to your needs, keeping you informed of your obligations and safeguarding against breaches. The ASIAL-SWM includes; • WHS documentation, including relevant legislation, codes of practice and news • WHS policies and procedures manual, in template form for your modification • Incident and injury report forms, that can be sent straight
to the insurer • List of tasks due to be completed, and the associated automated email reminders • Workplace inspection forms • Safe Work Method Statements • Hazardous substances register • Training register and plan The system has been tried, tested and proven to save time, mitigate risk and reduce Workers’ Compensation claims. Effective health and safety management is consistent with good business outcomes. The ASIAL-SWM system aims to enhance positive WHS outcomes for business, including but not limited to: • Improved safety culture among employees • Productive working relationships • Strong staff retention rates • Reduced injuries and injury related costs • Increased organisational capacity • Enhanced business reputation • Improved business opportunities • Long term business efficiency Each state and territory is
responsible for regulating and enforcing WHS laws. Safe Work Australia is the national body in charge of developing work health and safety and workers’ compensation policy and is a key source for high quality nationally significant data and research to inform the development of new work health and safety and workers’ compensation policy. In the end poor attitudes create poor businesses practices and the risk to business and the health and safety of employees, contractors and anyone else that might be put at risk by the work being carried out is not an acceptable risk.
MEET YOUR WHS OBLIGATIONS The WHS Act 2011 places an obligation on ‘officers’ of a company to be able to demonstrate their active participation in the practical implementation of WHS preventative measures. Breaches can attract fines and penalties of up to $3 million per breach of a corporation and $600,000 per breach for an individual, and up to five years imprisonment. While most approach their obligations with the best intentions, WHS can be complex and time consuming. Even the most well meaning ‘officers’ risk being in breach. ASIAL-SWM can help mitigate that risk. It’s the smart, safe and easier way to do business. Extremely easy to use and suitable for organisations of all sizes, ASIAL-SWM tells you what to do, when to do it and why you’re doing it, via a handy home page task list and automated email reminders. For more information visit www.asial.com.au or give us a call on 1300 127 425.
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MARTIN PLACE SIEGE REVIEW
The Commonwealth Government and the Government of New South Wales has released the Martin Place Siege Joint Commonwealth – New South Wales Review. The review found that there were no major failings of intelligence or
process in the lead up to the siege. The review found that right up until the siege, and not withstanding their familiarity with Man Haron Monis, ASIO and law enforcement agencies never found any information to indicate
Monis had the intent or desire to commit a terrorist act. The review notes that waiting until at-risk individuals develop into high threats is not an appropriate strategy, particularly in the current heightened terrorism threat environment. The review recommended that Commonwealth and State and Territory counter-terrorism officials support communities and front-line service providers in recognising signs of radicalisation, and expedite work on a countering violent extremism referral programme. These officials should report back to the Council of Australian Governments (COAG) in June this year.
CHANGES TO THE SECURITY SERVICES INDUSTRY AWARD 2010 A Full Bench of the Fair Work Commission recently handed down its decision on submissions of the parties for variations to the Security Services Industry Award 2010. Changes to the Award include:
Security Licenses Full Bench Comment: To the extent that the existing clause may create confusion, we agree that it is desirable, and consistent with the modern awards objective, that the issue raised by ASIAL be clarified. We are of the view that a new sub-clause (d) should be inserted in the following terms: “Where an employee’s security license has expired and not renewed, or been revoked, suspended or refused by the appropriate licensing authority and as a result the employee cannot carry out a security
activity, the employer may stand the employee down from work without pay for a period of 2 weeks or such other period as may be agreed between the employer and the employee in order to resolve the licensing issue.”
Long Breaks - Variation Full Bench Comment: The preamble to sub clause 21.4(b) should be amended to read: “Regardless of the roster cycle, an employee on a roster cycle must not be required to work more than a total of 48 hours of ordinary time without a long break of at least 48 continuous hours.”
First Response (definition) Full Bench Comment: ASIAL seeks to insert a definition of “first response” into the definitions clause of the Award. The term
is used in the classification definitions in Schedule C to the Award. The definition sought by ASIAL is as follows: “First response means a security officer, who upon arriving early to a significant incident or matter, assumes immediate responsibility for managing the incident or matter until such time as the appropriate specialised personnel attend.” These variations will not come into effect for some time as there are still award matters outstanding that will be determined under the common issues section of the four yearly Continued Pg 16 >
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REVIEW OF AUSTRALIA’S COUNTER-TERRORISM MACHINERY The terrorist threat in Australia is rising, according to the Review of Australia’s Counter-Terrorism Machinery released on 23 February 2015. • There are at least 90 Australians fighting with and supporting terrorist groups in Iraq and Syria; • Over 30 foreign fighters have returned to Australia; • At least 140 people in Australia are actively supporting extremist groups; • ASIO is currently investigating several thousand leads and persons of concern; and • Roughly 400 of these are high priority cases - more than double a year ago. Prime Minister Tony Abbott said the Review confirmed that Australia has strong, wellcoordinated counter-terrorism arrangements and there is no reason to make major structural changes, however: “The Review also finds that it is becoming harder to combat terrorism,” Mr Abbott said. “Lowtech terrorism, needing little more than a camera-phone, social media account and a knife, means that it is becoming harder to for police and security agencies to anticipate and disrupt attacks.” As such, the Government will: • Implement the Review’s recommendations to strengthen the coordination of agencies, introduce initiatives to counter violent extremism and manage the return of
foreign fighters, and implement measures to improve community understanding of the threat level; Appoint a National Counter Terrorism Coordinator; Develop a new national counter-terrorism strategy, in close cooperation with the states and territories, to better coordinate efforts to counteract threats, including from home grown lone actors and radicalisation in the community; Develop a new national strategy to counter violent extremism and build community cohesion, which will be considered by COAG later this year; Replace the current Public Alert System for terrorism warnings with a simpler and clearer system; Separately consider the Review’s options to address
long term agency funding as part of the Budget process. “All of these steps are about making our counter-terrorism arrangements stronger so that Australians are safer,” Mr Abbott said. “They will significantly improve our counter-terrorism effort, making it more focused and more cohesive. Importantly, they will ensure we are as well placed as possible to tackle the increasing threat of terrorism in Australia. “We cannot promise that there will be no more attacks. In the current threat environment, our agencies assess that a terrorist attack remains likely. However, this Government will do everything it reasonably can to make Australians safe from terrorism.” To report suspicious behaviour you can contact the National Security Hotline on 1800 1234 00.
Once these are determined the parties can make submissions concerning the impact and applicability on individual awards.
At this stage the common issues will not be determined before mid 2016.
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Cont. from Page 14: CHANGES TO SECURITY AWARDS
award review. Matters dealt with in this section include part time work, penalty rates and annual leave.
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SECURITY INSIDER APRIL 2015// 19
INDUSTRY AWARDS FOR EXCELLENCE
RECOGNISING EXCELLENCE IN THE AUSTRALIAN
SECURITY INDUSTRY The 20th annual Australian Security Industry Awards for Excellence organised by the Australian Security Industry Association Limited (ASIAL) will once again provide an opportunity to promote and acknowledge the outstanding achievements of security professionals around Australia. The longevity of the industry’s premier security industry awards demonstrates ASIAL’s commitment to providing a platform to showcase excellence in what is an increasingly important sector of the Australian economy. Building on the success of previous years, this year’s event will include a global perspective with the launch of the Outstanding Security Performance Awards (OSPAs) in Australia.
Part of a global initiative, the 2015 Australian OSPAs provide an opportunity to recognise companies and individuals across the security sector who have demonstrated exceptional achievement. The 2015 Australian Security Industry Awards for Excellence and OSPAs will be presented on the 22nd October 2015 at an awards dinner to be held at the Westin Hotel, Martin Place, Sydney. The award categories for 2015 include:
Australian Security Industry Awards for Excellence
• Individual Achievement - General / Technical • Individual Achievement - Student / Apprentice of the Year • Gender Diversity Award • Indigenous Employment Award • Integrated Security Solution o Up to $100,000 o Over $100,000 • Product of the Year • Access Control 20 //SECURITY INSIDER APRIL 2015
• Alarms • CCTV • Communication / transmission solution
Outstanding Security Performance Awards
• Outstanding In-House Security Team • Outstanding In-House Security Manager • Outstanding Guarding Company • Outstanding Security Consultant • Outstanding Customer Service Initiative • Outstanding Security Training Initiative • Outstanding Security Installer • Outstanding Security Partnership • Outstanding Investigator Nominations for the awards open on 1 May 2015 and close on 13 August 2015. Judging of the awards will be undertaken by an independent panel of experts. For further information on the awards visit www.asial.com.au or email communications@asial.com.au
INDUSTRY AWARDS FOR EXCELLENCE
JOURNEY OF THE OSPAS Overview The Outstanding Security Performance Awards (OSPAs) are set to transform the security world by providing a worldwide scheme for the recognition of outstanding performance in the field. Developed through extensive research, the OSPAs provide a way for individual countries to recognise excellence within their countries using standardised compatible criteria. By using this framework, category winners in each country will also have the opportunity to compete and promote their achievement on an international level through the future development of a Global OSPAs scheme. The guiding principles of the OSPAs are that they are independent, credible, respectable and transparent. The OSPAs aim to drive outstanding performance in the security sector and recognise individuals and organisations when this is achieved.
Development In 2014, Perpetuity Research published research into the key factors which contribute and characterise outstanding performance amongst both security suppliers and corporate security departments (Aspiring to Excellence – Perpetuity Research, 2014). Professor Martin Gill, an internationally respected leader in the field of security research, and Director of Perpetuity Research, commented: There is evidence from these findings that security undersells itself, suppliers to their clients and corporate security departments to the wider business. Security is moving from being seen as a protector of assets to a facilitator of good
business, and an essential one at that. But it is moving slowly and the sector needs to change from keeping its potential secret. The OSPAs scheme is firmly based on the research findings, and in addition, incorporate best practice from awards schemes around the world to ensure that they provide an outstanding and sustainable model for recognising excellence in the industry.
OSPAs schemes are open in Germany and Australia, and are currently being developed in many countries and regions across the world. The integration of the scheme into individual countries not only provides an opportunity for security personnel and associations to celebrate their industry nationwide but, with the development of a Global OSPAs scheme will provide a focal point for the security sector worldwide.
Key Points
• The awards aim to drive outstanding performance in the security sector and recognise individuals and organisations when this is achieved. • Categories and criteria are based on extensive research into security excellence, including a global survey, led by Professor Martin Gill. • Research into other varied awards schemes helped develop the OSPAs to ensure that true value is offered to winners. • The OSPAs not only brings together security personnel and associations in a single country, it will also, in due course, provide a focal point for the security sector worldwide.
Recognising Excellence in the Security Industry – key dates to note 2015 Australian Security Industry Awards for Excellence and Outstanding Security Performance Awards. • 1 May 2015 – nominations open • 13 August 2015 – nominations close • 22 October 2015 – awards will be presented at the Westin Hotel, Martin Place, Sydney.
• Security world’s first global system for recognising outstanding performance. • The OSPAs are independent, credible, respectable and transparent. SECURITY INSIDER APRIL 2015// 21
WWW.ASIAL.COM.AU
NEW & ENHANCED
ASIAL WEBSITE
The ASIAL website has recently undergone a major overhaul. While the look and feel of the site has not changed dramatically, the functionality of the site for members has. The new site has been significantly enhanced to make it much easier for members to interact with the Association and to access information and resources. If you haven’t visited the site (www. asial.com.au) recently, now is good time to do so. As a Member you will now have received an email with new login details. Once you have logged into ‘My Account’ you are encouraged to review and update where necessary details of your membership, including your business services and additional staff contact details.
22 //SECURITY INSIDER APRIL 2015
WWW.ASIAL.COM.AU
Access to some resources and sections of the website will require you to be logged in to your account. If you see the following message, it means you will need to log in. Logging in is simple, just use the button in the top right corner (‘Log in’) and you’ll be automatically redirected.
As an ASIAL member you can now join online communities where you can professionally network and engage with like-minded members in real-time. Members will need to join a Community by following the directions on the ‘Community’ page or by emailing security@asial.com. au. Once submitted your request will then be processed by a ‘Community Leader’ (ie an ASIAL staff member). ASIAL’s social media capability is fully integrated into the new site, making it easier for you to stay connected and up to date on the latest industry news and member announcements. A great deal of time and thought has been put into how the site is structured and operates. However, if there are improvements or changes you would like to see made, let us know. Likewise, if you have any questions about the new site, please feel free to contact us on 1300 127 425 or email security@asial.com.au. Thank you for your support. We hope that you enjoy the new website and the benefits it offers. We look forward to your feedback.
SECURITY INSIDER APRIL 2015// 23
TRADE MARKS
PROTECT YOUR BRANDS REGISTER YOUR BUSINESS NAME & KEY PRODUCT BRANDS AS TRADE MARKS g
By Janet Lazzaro, Senior Associate, Goldrick Farrell Mullan Solicitor
Business reputation in your business name and your brands takes a lot of time, effort and money to develop and maintain. It is a significant asset of your business and should be protected. The best way to protect your brands is to register them as trade marks.
What can be registered as a trade mark? A sign used in business to indicate that particular goods or services come from a particular trader can be registered as a trade mark, provided that the requirements under the Trade Mark Act (Cth) 1995 are satisfied, e.g. that the sign is distinctive and so capable of distinguishing your goods and services from others in the marketplace. A trade mark may include a words, phrase, logo, shape, colour, a particular aspect of your packaging or even a scent or sound which is associated your products as long as it used as a means of distinguishing your products and complies with the requirements of the legislation.
Why register a trade mark? Registering a trade mark gives the owner a relatively easy way of protecting the trade mark against infringement by anyone who may start using the same brand name or similar brands in relation to the same class of goods or services. If you have built up a reputation in your brand in the market it is possible
that you have common law right which you can seek to protect even if the brand is not registered however it is a lot harder to establish common law rights than relying on remedies available for registered trade marks. It also means that anyone is able to search the Trade Mark Registrar and know that the mark belongs to you and so discourages others in the market from using the same mark. Brand names are a valuable asset of a business and having them registered better enable them to be commercially exploited by sale or licence.
Isn’t registration of my business name on the Business Name Register enough to protect my business name? Whilst registering your business name on the Business Name Register is important in establishing your reputation in the market as it allows consumers to know how they are actually dealing with, it does not give you the same rights or protection as having your business name registered as a trade mark. It also does not stop others from registering a trade mark the same as or similar to your business name.
Can my registered trade marks be challenged? Yes, registered trade marks can be challenged on the basis that the mark
is not distinguishing your goods but is say merely descriptive, or because you are not the owner of the brand and that someone else was using the mark first and had developed a reputation in the marketplace before you, or because the challenger says that you have stopped using the trade mark. It is therefore important that you choose your brand names carefully and undertake proper searches before you start using a brand name to ensure that no one else is using the brand name for goods or services in the same class as yours. These searches may include the Business Name Register search, Trade Mark Register search, google searches etc. The searches may not be definitive as your competitor’s trade marks may not be registered. The best way to try and ensure that you are not infringing someone else’s trade mark is to apply to the Trade Mark Office for registration of the trade mark. If someone else is using the mark it will generally surface during the investigation and advertising process carried out by the Trade Mark Office during the application process. You should also be vigilant in protecting your trade marks against infringement by your competitors otherwise you may lose your rights.You could also be forced to stop using the brands name and all the investment in time and money and your business reputation in the brand names would be lost.
Note: The above article is intended for information purposes only and is not intended as legal advice. If you have any issues in relation to your trade marks we recommend that you seek legal advice. 24 //SECURITY INSIDER APRIL 2015
POST TRAUMATIC STRESS DISORDERS
EMERGING RESEARCH ON THE
PSYCHOLOGICAL HEALTH OF PRIVATE SECURITY CONTRACTORS DEPLOYED TO CONFLICT ZONES g
By Sarah Coleman*
The psychological health of private security contractors (PSCs) deployed to conflict zones is a vital but under-researched topic. Here, Sarah Coleman discusses her current research being undertaken at the Institute of Psychiatry, Psychology & Neuroscience in London (IoPPN). Australian Contractors are being increasingly deployed to different locations around the world to complete a range of high-risk tasks. Many of these tasks were traditionally undertaken by members of the UK armed forces. While it is not intended that contractors engage in offensive combat, they are frequently exposed to traumatic events. Exposure to traumatic events can have serious physical and mental health ramifications. Very little research has been pursued in this area, however one large epidemiological study has suggested that up to 25 per cent
26 //SECURITY INSIDER APRIL 2015
may suffer with post-traumatic stress disorder (PTSD) (Dunigan, Farmer, Burns, Hawks and Setodji, 2013). These statistics are a sharp contrast to those reported in the UK armed forces, with an estimated prevalence rate of PTSD at 3-7 per cent (Iversen et al., 2009; Fear et al., 2010). While there are a number of similarities that present between the occupational experiences of contractors and those in the armed forces, a primary difference presents regarding the nature of contracts and the degree of support that companies are obliged to provide. Additional differences include a high level of incidents where there is an absence
of backup and a large degree of uncontrollability in relation to key tasks for PSCs (Messenger et al, 2012). When PTSD remains untreated it can result in a number of symptoms that may impact on an individual’s ability to focus acutely on the task at hand and operate at the level their employers or those they are protecting would like. Those PSCs deployed to conflict zones are often required to carry out a range of high-risk tasks, which may include convoy duties and close protection of key individuals at risk of attack. Given the probability of exposure to trauma as a predictable work stressor and the nature of their
POST TRAUMATIC STRESS DISORDERS
role handling and using weapons capable of lethal force, it is somewhat concerning that little attention and research has focused on factors that could increase help-seeking when reactions to traumatic experiences occur. Research in this area will provide valuable information on how to reduce stigma and increase helpseeking. One of the only studies conducted to date in the USA found that only a minority of PSCs seek help for their mental health difficulties, despite a high rate of occurrence (Feinstein & Botes, 2009). Mental health stigma is one of the most frequently cited barriers to seeking help, therefore a focus on this area and ways to change stigma is warranted. When we talk about stigma our definitions frequently center around a nature of ‘discrediting’, ‘disgracing’ and ‘setting an individual apart from others’. It is worrying that some suggest that stigma can present a more destructive role in an individual’s life than their primary mental health difficulty (Schulze, Richter, Werline, Matschinger & Angermeyer, 2003). Contrasting with the military culture of valuing resilience in the face of adversity (Nas et al., 2009), the presence of such stereotypes could potentially result in blame on the individuals suffering from mental health difficulties (Vogt, 2011),
perpetuated by wider organisational and societal attitudes. The idea that stigma disproportionately impacts those within the military has been well researched (Sharp et al, 2015). However a research focus on experiences of stigma as a barrier to help-seeking within the private security industry is yet to be examined. It may be speculated that contractual procedures and occupational differences present in the industry, that differ from the Armed Forces may perpetuate a form of institutional stigma. Presenting differences could be related to employer-organised provision of support and contractual procedures e.g. no guarantee of a job for longer than the contract, clear treatment procedures for physical health but not for mental health. Emerging research is suggesting that PSCs may avoid seeking help for mental health difficulties related to exposure to trauma due to fears of losing their contract, impacting their reputation and ultimately failing to gain subsequent contracts.
Current research At present there is very little research specifically focusing on stigma as a barrier to help seeking within the private security industry. The
current project aims to address this gap in the literature; to provide valuable insight into the importance of supporting the psychological wellbeing of private security personnel. The Military Health and Psychology departments at Kings College London are working in collaboration with primary researcher Sarah Coleman and supervisors Professor Neil Greenberg and Doctor Stephanie Hatch. The project focuses on the population of PSCs currently or recently deployed to combat zones. The study specifically focuses on the role of the Team Leader within the unit, as the position of leadership within a unit has been demonstrated to be central to unit attitudes towards mental health (Gould et al., 2010). Participants volunteered to partake in interviews, which lasted 45-90 minutes, and focused on the stories and unique experiences of PSCs deployed within the industry. The interviews focused on the following key areas: • Institutional approaches and their impact on stigma • Experiences of help-seeking within the industry • Individual attitudes towards mental health difficulties • Group attitudes towards mental health difficulties • Methods of coping with exposure to traumatic experiences The project is close to completion and is demonstrating some promising results that will help to inform the industry of useful methods to increase help seeking and optimise performance. The study is currently in the final stages, and we hope that it will be published by mid-end 2015. For further information on the project or if you would like to add to the current findings please contact Sarah Coleman on sarah.coleman@kcl. ac.uk.
SECURITY INSIDER APRIL 2015// 27
POST TRAUMATIC STRESS DISORDERS
What is Post-Traumatic Stress Disorder? PTSD is a well know mental health difficulty that may develop following exposure to a psychologically traumatic event. When working with clients I like to use the analogy of the linen cupboard to explain the link between how trauma is stored in our memory and the resulting symptoms: “The way in which we store memories associated with trauma can be viewed in a similar way as a messy linen cupboard. When we brush past the cupboard, this can result in all of the items falling out, in a similar manner, when an individual experiences a reminder of their trauma, and experience symptoms such as flashbacks, intrusive memories and feelings of intense fear. Our first reaction is to try to stuff all of the linen back into the cupboard and quickly close the door. However, this results in keeping the problem going. Treatment for PTSD primarily involves slowly and carefully taking all the clothes out of the closet, examining them, gently folding them neatly and putting the back into the cupboard in the correct order.” The main focus of treatment with psychological therapy is to activate and update these memories with current information that we know now, after the incident.
What are the symptoms of PTSD? Given the potential to be exposed to trauma and the daily risks that PSCs come in contact with, it is important that they are aware of the key symptoms associated with PTSD in order to identify and seek help at an early stage. Early recognition and detection increases chances of recovery and could also lead to: • A lower rate of presenting symptoms within the workplace that may impact on one’s ability to complete their job to a high standard; • Minimisation of the risk of adopting destructive coping behaviors that 28 //SECURITY INSIDER APRIL 2015
may further impact the life of the individual, such as drug use and alcoholism. Symptoms include: • Avoidance of places events or objects that act as reminders of the experience, or trauma related thoughts or feelings. • Re-experiencing symptoms, such as flashbacks, nightmares and physical experiences of anxiety • Hyper-arousal, being easily startled, hyper-vigilant, irritable, experiencing problems with concentration and/or sleep disturbance • Changes in mood, negative feelings or feeling numb, lack of interest in previously enjoyed activities, persistent blame and feeling alienated from others
What help is available? If left untreated, PTSD can have serious long-term consequences for the individual such as those that have previously been identified in US military research e.g. suicide risk, substance abuse, marital breakdown and unemployment (RAND, 2008). After exposure to a traumatic incident, it is important to continue to draw on usual support mechanisms that maintain their physical and mental health. For example, continuing to engage in routines of sleep, eating, meaningful activities and social support. A number of psychological interventions have been demonstrated to be effective in treating the symptoms of PTSD; e.g. trauma focused cognitive behavioural therapy (CBT) and eye movement desensitization and
reprocessing (EMDR). CBT is an evidence based therapy that focused on emotional processing and updating trauma related appraisals. The therapy can be conducted on a weekly basis or on a more intensive timeframe. During therapy a collaborative formulation is developed to understand how the difficulty began and how it is maintained. As traumatic memories do not have the usual timetag, an aspect of the therapy involves slowly reliving the event and identifying the aspects that were particularly difficult (hot spots) and facilitating the individual to process and update their memory with their current knowledge about the event. EMDR involves focusing a specific point, e.g. the therapists finger or another object that moves back and forth. The patient focuses on this point as it moves back and forth, the therapist then assists them to remember troubling thoughts and relive aspects of the trauma. This treatment is thought to decrease negative emotions associated with past traumatic memories. Both of these therapies involve aspects of reliving the trauma and reprocessing aspects of it, with the main difference in EMDR being the use of eye-movements and flexibility with verbally recounting the trauma. Early intervention of symptoms is desirable and related to more successful outcomes. To find help, please visit the Australian Centre for Posttraumatic Mental Health at www.acpmh.unimelb.edu.au. A list of national and international help organisations can be found under the ‘Links’ menu option.
YEARS OF CONNECTING THE SECURITY INDUSTRY
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Join us once again in Melbourne for this year’s 30th anniversary edition of the Security Exhibition & Conference. Australasia’s premier security event brings the industry together from 15-17 July 2015 with new and exciting attractions to celebrate the ever evolving world of security.
SECURITY EXHIBITION AND CONFERENCE
AUSTRALASIA’S PREMIER SECURITY INDUSTRY EVENT
CELEBRATES 30 YEARS OF INNOVATION
Security is a vital component of organisational success due to the need to protect personnel, physical property and intellectual property. Over the past thirty years the security threats faced by business and government have changed dramatically due to a constantly changing security environment and the emergence of new technologies. In response, the security industry has developed new and innovative solutions. Celebrating its 30th anniversary, the Security Exhibition and Conference 2015 will once again provide a showcase for all that is new and innovative in the security industry. From security professionals, installers and integrators to end users responsible for sourcing the latest products and services to manage these security threats, the Security Exhibition is the essential platform to discover the best new innovations, as well as the latest intelligence on managing security pressures and connecting with the best in the industry. Expected to attract over 4,500 security industry professionals, the Security Exhibition & Conference is the largest event of its kind in Australasia and this year is set to be better than ever. From 15-17 30 //SECURITY INSIDER APRIL 2015
July, the Melbourne Exhibition and Conference Centre will host a jampacked floor plan featuring over 140 exhibitors showcasing the widest range of products and solutions available to the security market from more than 170 leading brands. Local and international leading providers including Sony, Hills, Honeywell, SCSI, Panasonic and Canon will unveil the latest solutions and technology, from access control to surveillance, fire and safety, biometrics and IP networking. In 2015 the event will celebrate 3 decades of showcasing business security solutions. Join your peers at the industry’s ultimate annual gathering and enjoy the defining moments from the past 30 years in security again with the 30th Year Commemorative Corner. Plus visitors
can be in with a chance of winning $5,000 by entering the cash prize draw! Security 2015 once again incorporates a world-class conference, hosted by the Australian Security Industry Association Limited (ASIAL). Delegates will learn from local and international experts who will share their knowledge and insights on the topics that will
SECURITY EXHIBITION AND CONFERENCE
help shape the next 30 years of the security industry. The two day conference program and half day executive briefing will look forward to the challenges and opportunities that will arise for security in the future. Designed to challenge your
thinking, insights and analysis will be presented by acclaimed industry authorities and experts from across Australia and the world. Other key highlights for the Security Exhibition & Conference include:
• The Security Seminar Series returns with expert analysis, new product demonstrations, and recruitment opportunities. Get up to date on current security issues, ask questions and share information in a free-to-attend direct forum with insightful presenters. • The New Product Showcase will once again be the launch pad for products that have recently made their debut to the industry. Preview a collection of cuttingedge products, solutions and technologies that have hit the Australian market in the last 12 months. • The ASIAL Gala Dinner will unite security professionals from across the country. The industry’s night of nights is held on Wednesday 15 July at the stunning Plaza Ballroom, Regent Theatre. Diversified Communications, organisers of Security Exhibition and Conference have listened to the industry and are returning to Melbourne again for 2015 for what is set to be Security’s best show yet. For more information and to register for the 2015 Security Exhibition & Conference, visit www. securityexpo.com.au.
SECURITY INSIDER APRIL 2015// 31
FAIR WORK OMBUDSMAN
THE FAIR WORK OMBUDSMAN (FWO) IS THE REGULATOR OF WORKPLACE RELATIONS IN AUSTRALIA. BUT WHAT DO THEY DO & WHAT POWERS DO THEY HAVE? Chris Delaney (ASIAL’s Industrial Relations Advisor) recently caught up with Cletus Brown, the Director of Knowledge Solutions at the FWO to find out more. CHRIS: Cletus, welcome to Security Insider and thank you for your time. CLETUS: Thanks Chris, always good to catch up with you and great to have an opportunity like this to reach your members. CHRIS: So what is the role of the FWO? CLETUS: The Fair Work Act 2009 sets out our role as being to promote harmonious and productive workplaces and ensure compliance with Commonwealth workplace laws. CHRIS: OK, I’ll try again – what is the role of the FWO? CLETUS: (laughs) Essentially, we have two roles. We provide advice and assistance to workplaces throughout Australia and, as the Regulator, we have powers to ensure compliance 32 //SECURITY INSIDER APRIL 2015
with the Fair Work Act and modern awards. CHRIS: OK, and how do you do that? CLETUS: In terms of advice and assistance, we operate the Fair Work Infoline, which receives over half a million calls each year from employers, employees and their representatives about a whole range of workplace issues but predominantly about wages and conditions. Our website, fairwork.gov.au, receives over 12 million hits a year and it contains a wide range of information for employers and employees ranging from rates of pay, general workplace information and an excellent range of on-line learning modules. In addition to this we also undertake a range of targeted education and compliance activities designed to assist employers to better
understand their obligations. CHRIS: That’s all very nice, but what about your Inspectorate and how they go about enforcing compliance. CLETUS: I thought that might be of more interest to you. Our inspectors do have certain powers under the Fair Work Act to investigate suspected contraventions of the Act and/or modern awards and we have range of approaches and enforcement tools we can use. CHRIS: You can take employers to Court you mean? CLETUS: Yes we can take legal action against employers but let’s put that into context. We receive in excess of 25,000 requests for assistance each year and we take on average about 50 matters to court. That’s less than a quarter of one
FAIR WORK OMBUDSMAN
councils. And it is important that your members understand that we are doing this so that people who are doing the right thing can compete on a ‘level playing field’ and employees can have confidence that they are receiving their full entitlements – and therefore concentrate on doing their jobs. CHRIS: All sounds very admirable – how do you do it? CLETUS: We are about to release a new Compliance and Enforcement Policy which captures how we want to work now and in the future to ensure we are helping workplaces and the economy, not hindering them.
percent of all matters brought to us. We know, and that figure proves it, that the overwhelming majority of employers want to do the right thing. We do take employers to court but we only do it in cases where employers deliberately do not comply with their obligations and do not work with us to correct the situation. So if your members are trying to do the right thing and comply with all their obligations they have nothing to fear from us! CHRIS: Of course all our members are trying to do the right thing. CLETUS: Well experience tells us that employers willing to join employer associations are more likely to be complying with their obligations. And that is usually because of the assistance they receive. But, unfortunately, security firms do form a large percentage of the matters we take to court. CHRIS: I’ll take that as the first
compliment you have given me in all the years I have known you. Tell us more about these different approaches to ensuring compliance and these enforcement tools. CLETUS: We are a relatively young Regulator having commenced operation as the FWO in July 2009. Before that, there were different forms of a Commonwealth Inspectorate but since the FWO was established we have worked hard to be a Regulator that is modern, transparent, risk based and proportionate. CHRIS: OK, steady on what does all this mean? CLETUS: In simple terms, it means we want to be putting our efforts into areas where there are serious breaches occurring and providing assistance where it can have the most impact – for instance, the Local Government Procurement Initiative where we are working with ASIAL and United Voice in shining a light on the procurement of security firms by local
CHRIS: Oh great, another public service policy, just what we need! CLETUS: Ease up, at least wait until you see it! Importantly, the Policy sets out, in plain English that even you and I can understand, what the FWO will do when matters come to our attention. These range from providing assistance so that employers and employees can resolve issues themselves right through to taking legal action against employers. CHRIS: Sounds involved, would you be willing to come back over the coming months and explain the various elements in more detail? CLETUS: Any excuse to catch up with you Chris! Seriously, I would be very happy to have the opportunity because it is important for employers in the security industry to know what we are doing and how we are doing it. CHRIS: It’s a date then. CLETUS: looking forward to it. In the meantime, if you have any queries about the FWO contact ir@asial.com.au. Likewise, if FWO contacts you you can call ASIAL for advice.
SECURITY INSIDER APRIL 2015// 33
HEALTH INSURANCE
MANAGING THE COST OF HEALTH
INSURANCE
THROUGH THE ASIAL
HEALTH PLAN g
By Venessa Whatuira, Principal, People Risk Solutions, Aon
Effective 1 April each year, health insurers adjust their premiums in order to meet their obligations to their members and to ensure they can continue paying claims. Before the premium increases can be applied, these must be approved by the Health Minister. The average premium increase for all funds in 2015 is 6.18 per cent. The Bupa average increase across all products is below the industry average at 5.59 per cent. In addition to this the Australian Government has applied an adjustment to the rebate on private health insurance (an initiative that is income tested and designed to help Australians meet their private health insurance costs), reducing the rebate that individuals are eligible to claim. For more information on the rebate levels and income tiers, please visit www. ato.gov.au. Both of these changes could represent an increase in health insurance costs. It is important that employees review their cover regularly to ensure that it is suited to their needs. The following tips may be able to provide cost savings on health insurance: 1. Employees who are currently members of Bupa Australia can contact them today to switch over
to the ASIAL Health Plan and start claiming the 3 per cent annual discount on premiums* 2. In addition to the above ongoing discount, employees who are not currently members and join today will be eligible to claim selected gifts to the value of $100 (single policy) or $200 (family policy)^ 3. Pay premiums in advance in order to lock the current 2014 rates for the period of the payment and avoid incurring the annual increase and the rebate adjustment on 1 April 2015 4. Invite Bupa to provide onsite support at your work sites – they will be able to provide employees with cover reviews to ensure coverage best suits their needs. They may be able to save money through changing their level of cover or through the application of an excess 5. Selection of the most appropriate Rebate Tier – employees should
review their expected income in 2015 - an unwanted tax bill could apply if an incorrect rebate tier is elected Make the most of this offer brought to you by ASIAL. There are a range of materials available to enable you to bring this to your employees. Communications range from email, posters to face to face activity. Register your interest today by emailing security@asial.com.au with ‘ASIAL Health Plan’ in the subject line.
Note: Waiting periods may apply, including 12 months for pre-existing conditions. ^*Only for new customers on hospital and extras cover issued by Bupa Australia Pty Ltd ABN 81 000 057 590 on direct debit who join between 01/11/2014 and 31/12/2014. Not with other offers. Excludes some overseas visitors covers. New Balance and movie tickets valued at approximately $100 for singles or $200 for couples or families and Garmin vivofit® valued at approximately $129 for singles or 2x$129 for couples or families. New Balance vouchers can only be redeemed online. Movie vouchers are valid at selected Australian cinemas for 6 months from date of redemption. For exact voucher expiry date, please refer to the back of the voucher. Other conditions and supplier terms apply. *Discount is reviewed periodically by Bupa and your Company and is subject to change. Must pay by direct debit or payroll deduction (if available).
34 //SECURITY INSIDER APRIL 2015
INSIDER_Feb/Mar 2013 Iss1_44pp
18/2/13
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ASIAL NEW MEMBERS ASIAL NEW MEMBERS
WELCOME TO OUR WELCOMETO NEW MEMBERSOUR NEW MEMBERS ASIAL is pleased to welcome the following members who have recently joined the Association.
ASIAL is pleased to welcome the following new members Checkmate Investigations Protect Securityjoined Services P/L (including Associate members)Risk who have PROVISIONALCorporate and I-Sec Pty Ltd Scott Geoffrey McNamara CORPORATE MEMBERS the Association over the past few months. Infratec Security Systems ATTN Pty Ltd AFIS Security Pty Ltd AW Security Services PTY LTD
Proof Integrity Solutions
Baseline Security MEMBERS CORPORATE
Standsure Security Consulting Geoffrey Edward Hawthorne
ASIAL MEMBER Protection Victoria Pty Ltd
Black Tears Pty Ltd Actuator Systems Australia Pty Ltd
Harness Health & Safety Pty Ltd
RECOGNITION PROGRAM Protective and Safety Services
ElectroliteSecurity Operations Australia Advanced
ASSOCIATE Identify Security PtyMEMBERS Ltd
The ASIALSecurity member(NSW) recognition S.H.I.E.L.D. Pty Ltd
EliteGroup Protective Security Services Pty Alk Pty Ltd
NQAV Innov8tive Services Pty Ltd
program acknowledges longstanding Safety Security Management Services
Ltd Protection Pty Ltd Aus
StarTrack Strategic Express Solutions Pty Ltd Pty Ltd Innovative
association members. Recognition Pty Ltd
GoldenRecruitment Security Group Pty Ltd Auslink Pty Ltd
K Vallmuur & TVallmuur
categories include Platinum (25 Schiller Integrated Security Pty Limited
UPGRADES TOPty Ltd Master Services Aust
years+),Security Gold (16-24 years), Simplex Solutions PtySilver Ltd (11-
Ozland Pty. Ltd. Security Services
CORPORATE Maximum Protection Pty Ltd
15 Security years) and Bronze (6-10 years). SR Service
Public Safety Response Training Australia Day Night Security Pty LtdP/L South Coast Security Auswide Security Services Pty Ltd
MEMBERSHIP: McHatton Training & Consultants Pty Ltd
Supamaxx Australia Pty Ltd
Marxie Pty Ltd Metal Manufactures Limited
Citywide Electrical & Security Swift Technology Systems Pty Ltdhave
Communications & Electrical Bowen Basin Services Pty Ltd Pty Ltd Venture Enterprises Australia Pty Ltd Brassets Pty Limited
RolandWitness RobertAustralia Fewtrell Pty Ltd Mobile
recentlyConflict been awarded Tactical Solutionsthe Pty Bronze Ltd
Irisintegration MSGA HoldingsPty PtyLtd Ltd
recognition The Armidalelevel. School
VIPS Security Australia Corporate Guards Pty LtdPty Ltd
Omega Security Group Enterprises Pty Ltd National Agency Pty Ltd
The Cleaning Institute of Australia Pty
Dansec Pty Ltd
Lockman Doors and Glass Pty Ltd Oltulu Group Pty Ltd
If you would like to participate in the Ltd
FULLAustralia CORPORATE D-Link Pty Ltd
SecureTel Aust Pty Ltd Outback Data & Communications Pty
ASIAL member recognition program, Vectron System (Victoria) Pty Ltd
MEMBERS FNZ Group Pty Ltd Bendigo AlarmTechnologies Company Pty Ltd Future Electrical
Australia Day Night Security Pty Ltd Ltd
please email security@asial.com.au Westernport Investments Pty Ltd
BombProof Security Pty Ltd Ltd Outlook Labour Force Pty
Zac Sam Nightwatch Services
Itus Defence Ptyand Ltd Cabling Services Austech Security
LATEST NEWS COVERAGE ACROSS AUSTRALIA INSIDER_Mar/Apr 2014 Iss1_48pp
28/3/14
6:58 AM
S EC CU UR R III T TY Y S SE E C U R T Y
Page 1
THE MAGAZINE MAGAZINE FOR FOR SECURITY SECURITYPROFESSIONALS PROFESSIONALS THE THE MAGAZINE FOR SECURITY PROFESSIONALS
PUBLISHEDBY BYTHE THEAUSTRALIAN AUSTRALIANSECURITY SECURITYINDUSTRY INDUSTRYASSOCIATION ASSOCIATION PUBLISHED PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION
M A G A Z N E]] MA AG GA AZ ZIIIN NE [[[VOL. M 19 | ISSUE 2 | JUNE VOL.19 | ISSUE.1 | APR 2014 VOL.19 | ISSUE 4 | OCT 2014
TO SUBSCRIBE email security@asial.com.au
+
ASIAL Safe Workplace Management System Making Workplace, Health and Safety easier for members
69 70 72 26
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Your opportunity to be recognised nominations now open Security 2014 Exhibition & Conference breaks into Melbourne 2014 Awards for Excellence Dinner 4-6 June 2014, Melbourne 23 October 2014, The Ivy Ballroom, Sydney
security industry magazine
high traffic website
SECURITY INSIDER APRIL 2015// 35
34 //SECURITY INSIDER MARCH 2013
ASIAL Graded Security Monitoring Centres* Current as at: 24th February 2015
Company (short form name)
State
Cert. No.
Grade
Expires
ADTSecurity
NSW
428
A1
27 Mar 2015
ADTSecurity (Data Centre)
NSW
429
A1
27 Mar 2015
Allcare Monitoring Services
WA
419
A2
28 Feb 2016
ARM Security
WA
446
A1
10 Mar 2017
ARTSecurity
VIC
438
A1
30 Sep 2016
BENS Wholesale Monitoring
NSW
442
A1
14 Nov 2016
Calamity Monitoring
NSW
422
A1
20 Mar 2016
Central Monitoring Services
NSW
437
B1
21 Mar 2016
Energize Australia
VIC
433
C2
13 Aug 2015
Executive Security Solutions
VIC
435
A1
21 Aug 2016
Glad Security
NSW
443
A2
25 Nov 2016
Golden Electronics
TAS
440A
A1
16 Oct 2016
Grade One Monitoring
NSW
424
A1
8 May 2016
Grid Security
NSW
439
A1
16 Oct 2016
Instant Security Alarms
QLD
413
A1
23 Sep 2015
ISS Security
NSW
418
B3
13 Dec 2015
Linfox Armaguard
VIC
434
A1
14 Aug 2016
Paul-Tec (Australia)
NSW
409
A1
01 Aug 2015
Proforce Security
VIC
423
A1
24 Apr 2016
Protection Pacific Security
VIC
436
C2
1 Aug 2016
RAA Security Services
SA
447
A1
14 Feb 2017
Secom Australia
NSW
417
A1
14 Dec 2015
Sectrol Security
VIC
444
B2
19 Aug 2015
Securemonitoring
VIC
414
A1
23 Nov 2015
Security Alarm Monitoring Service
SA
426
A1
18 Jun 2016
Security Control Room
VIC
411
A1
18 Aug 2015
Sesco Security
WA
407
A1
03 Jun 2015
SMC Australia
QLD
416
A1
07 Dec 2015
SMC Australia
NSW
445
A1
10 Dec 2016
Spectus
WA
406
A1
12 Apr 2015
State Government Protective Security Service
QLD
427
C1
18 Jun 2016
Telstra SNP Monitoring (Hamilton)
NSW
432
A1
17 Aug 2015
Telstra SNP Monitoring (West Ryde)
NSW
431
A1
13 Aug 2016
Ultimate Security Australia & APS Monitoring Centre
NSW
441 A1 24 Oct 2016
*The above-listed ASIAL Graded monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to grading.
36 //SECURITY INSIDER APRIL 2015
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With access to a free clearing house* through AustralianSuper you can pay all your staff’s super in one hit, no matter who they’re with. Find out more: australiansuper.com/clearinghouse It’s Australian. And it’s super. *QuickSuper is a registered trademark and a product owned and operated by Westpac Banking Corporation ABN 33 007 457 141. A Product Disclosure Statement (PDS) is available from Westpac upon request This document was prepared in February 2015 by AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788 the Trustee of AustralianSuper ABN 65 714 394 898 and may contain general financial advice that does not take into account your personal objectives, situation or needs. Before making a decision, consider your financial requirements and read the relevant Product Disclosure Statement, available at www.australiansuper.com/pds by calling 1300APRIL 300 273. SECURITYorINSIDER 2015// 37
WORKPLACE RELATIONS
EMPLOYEES’ DUTY OF
CONFIDENTIALITY g
By Chris Delaney, ASIAL Industrial Relations Advisor
The issue of employee confidentiality (both during and post employment) is a question I am often asked to answer. Should employers ask employees to sign a confidentiality agreement? What is confidential information? What can employers do if confidentiality is breached? Even if there is no written employment contract or the contract does not include a confidentiality clause, an employee owes a general legal duty of confidentiality to the employer. ASIAL’s advice however is that it is always better to have a confidentiality agreement in writing, either in the contract of employment or separately.
What is confidential information? The term “Confidential Information” by its nature is information not readily available outside of the employer’s business and for that reason is valuable to the employer, including, but not limited to, the employer’s intellectual property, trade secrets and confidential know-how, which the employee becomes aware of in the course of their employment; client lists, pricing structures, codes production processes financial information passwords and building security information, etc. Privacy laws may also make it an offence for employees to divulge the private 38 //SECURITY INSIDER APRIL 2015
information of work colleagues or customers. Ownership of information can become difficult to define or hard to attribute. It will sometimes be determined having regard to the employers business for example an employee’s LinkedIn contacts gained during the period of his employment might be deemed owned by the employer if the employer’s business depends on LinkedIn to gain contacts and referrals of work.
What is not considered to be confidential information? The knowledge gained by an employee in the normal course of doing their job, attending work related training will not be considered as confidential to the employer. Likewise, any information that is in the public domain or easily sourced publically. And any information made public by an employee that may be in the public interest, for instance unlawful practices of the employer, proven breaches of statutory regulations where the employee is bound by
law to report wrong doing.
Protecting your business Arguments about who owns what and what is really confidential often occur after the employment relationship ceases. Protecting your business starts well before that. Employers should: • Start by assessing all of the information affecting your business and determine what is confidential and prioritise the availability of the information to employees on a “needs to know’ basis. • Restrict access to the information and ensure that it cannot be removed, copied or stored on other devices outside of the workplace. • Create employment contracts that include a confidentiality clause that provides a broad definition of “confidential information”. • Where there are specific pieces of information that you want covered name them. • A post employment restriction should be part of any employment contract detailing
WORKPLACE RELATIONS
extend to other levels of government. ASIAL is committed to working with all Government agencies to develop fair and transparent guidelines that will produce certainty and confidence throughout the supply chain, resulting in a more professional private security industry.
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More Flexible part-time provisions Substitution of public holidays by agreement between the employer and the employee Time off in lieu of overtime Loss of security license
Local Government Procurement Initiative ASIAL and the Fair Work Ombudsman (FWO) have been working together for the past year to develop an education campaign targeting Local Government what thetoemployee is restrained which aims shift the focus from price from doing. to performance. In 2014 FWO plans to • Also include in your policy roll out the first phase of the initiative, an or confidentiality clause education campaign to be taken directly requirements on procurement the employees’ to local councils, their use of and social media. For example, managers councilors. what is owned by the individuals employer The message is simple: and what employee involved in thethe procurement ofcan services at prices thatorcan only be in supported by discuss disclose the social themedia payment of below-award wages space. could be found to be personally liable for contraventions of the Act and the Taking Action modern award. Employees generally have a duty FWO are in theemployer. process of of ASIAL faithfuland service to their finalising Model Tender Clauses and a This means that their employment Model Workplace Management Plan as may be terminated if it can be well as information on wages and onproven that they deliberately made costs so that procurement managers public or delivered to a third party can make more informed decisions confidential information belonging when awarding tenders. We are also to their employer, or if they used developing communication strategies to that information to the detriment of ensure that the key messages reach their employer. their target audience. Decisions of industrial tribunals In time, we expect that our work with and courts indicate that business FWO on the Local Government information will onlywill beeventually considered Procurement Initiative
to be ‘confidential’ if its disclosure
Consultation required for changes to regular rosters and ordinary hours of work From 1 January 2014, changing regular rosters requires consultation with affected employees due to the introduction of amendments to the Fair Work Act 2009 (the Act). The new provision, section 145A of the Act, applies to all Modern Awards in operation on or immediately before 1 January 2014.The section now requires employers to consult with all permanent employees and any casual employees who have a reasonable expectation of a or misuse could cause to harm regular and systematic pattern of employer’s reputation. working hoursbusiness about anyor change to their The onus ofor proof is on the of work. regular roster ordinary hours The section gives employees the employer to demonstrate that the following rights in relationharmed to changes disclosure or misuse its to their regular working hours: business. • consultation about a change to their When considering whether regular roster or ordinary hours of information is confidential industrial work; and tribunals look at several factors: •• representation, if desired for the Does the employee know the purposes of that consultation. information is confidential?
• Does the employee know that
An employer must: a breach of confidentiality may • provide information to the employees bring about termination of about the change; and employment? • invite the employees to give their • Is the information is publicly views about the impact of the change available? (including any impact in relation to • Is the information valuable and their family or caring responsibilities); sensitive to the employer? e.g. and could competitors use the it toimpact their • consider any views about advantage? of the change that are given by the • employees. Is the information readily
available and easy to access? • The What action didinthe employer requirement section 145A 'to take with to protect the information? consult employees' was noted in a
decision of the Fair Work Commission to mean that there is a requirement to provide information about the change and a genuine opportunity for the affected party to put their views about the proposed change and have them considered by the employer. While you should consider the views of your employee you do not have to agree with or act on them.
ASIAL Special Interest Group (SIG) ASIAL’s SIG forums provide interested members with an opportunity to meet with others in the security industry to Post-employment discuss and recommend how we can Typically an employee may decide improve as an industry. ASIAL SIG’s to use the confidential information cover Electronics, Manpower, Industrial gained during their employment Relations and Human Resources and after they cease with the employer. Cash in Transit, giving members an It may be to set up a business for opportunity to become actively involved themselves, orindustry. with others, or to in improving the ingratiate themselves with new As well as being involved in aindustry employer in competition with the wide matters, we continue to provide former employer. corporate members with free over the Post employment restraints phone/email advice on any question shouldto bethe relevant to the business, relating workplace along with the typeand of employment and the to bulletins templates, all designed geographical location. Industrial keep members educated, informed and tribunals may consider that aware. While it isthat not are always to seeare the restraints noteasy detailed initiatives we are working and on behalf of impossible to enforce those members andtoo to understand some that create much of a that restriction initiatives take longer than others to are unacceptably onerous. Develop come to fruition, can rest assured reasonable andyou appropriate that we continue to work behind the restrictions that meet the needs scenes to effect positive change. of your business. At cessation said, it is important that you have of That employment remind the your say by participating in our online employee of their post employment surveys, blogs and SIG’s. Make sure you responsibilities and if necessary keep abreast of changes by reading the remind any new employer that the information distributed by ASIAL, employee has restrictions that must whether it is First Alert, Security Insider, be honoured. ASIAL bulletins, Blogs or our web site. If you need any assistance The fact of the matter is that the with the development of a industrial relations landscape is confidentiality and/or restrictive changing and as an employer, you need trade policy contact at www. to understand how theWRS changes will workplacerelationsspecialist.com.au. affect you.
Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au
SECURITY INSIDER APRIL 2015// 39 SECURITY INSIDER APR 2014// 35
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® NEW ‘RM’ VMS FROM CANON 2 IP CAMERAS - MORE MEGAVIEW ■ Canon Australia > 1800 021 167 COMPACT & LOADED WITH FEATURES
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Web >offering www.arecontvision.com Besides an extensive range of high quality IP cameras, Canon ® has just launched thebullet latest version of its’ video management software, THE MegaView 2 IP camera delivers STELLAR™ (Spatio Temporal RM version 3. This new software supports H.264 compression for high Low Light Architecture) Low Light Technology to reduce motion blur, noise resolution megapixel video without driving up storage costs. Included and storage requirements. The technology enhances contrast and produces is an intuitive keyword and filtering on feature which makes it very color imaging in neartagging complete darkness 1.2MP models. Due to itseasy to analyse footage from multi-camera environments. It also comes outstanding ability to capture object details in extreme lighting conditions, standard in versions to support up to 9 cameras (RM-9), 25 cameras (RMthis camera is ideal for many low light applications. 25)To and 64 cameras (RM-64). Additional viewer licenses are also available reduce the risk of losing important data from short network outages or forhelp projects larger thanstrain 64 cameras. to reduce network from high storage costs, the MegaView® 2 IP bullet camera includes local storage supporting up to a 32 SD/SDHC card.
40//SECURITY //SECURITY INSIDER INSIDER APRIL 2015 38 APR 2014
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TURBOCHARGED HD – HIKVISION HD1080P DTU3G/IP OUTDOOR EXIR BULLET CAMERA ■ SCSI > 1300 555 570 g ■ g ■
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WITH ever increasing number of communicator installations looking for migration paths SCSI’sanDTU3G/IP wireless alarm is Australian made andfrom their traditional analogue solutions, Hikvision introduced theirusing new Telstra Turbo HD designed. Dual-SIM technology provides has 6 secure paths NextG, 3G, Within Telstrathis GPRS, Optus GPRS, & PSTN. range to Optus the market. comprehensive range,Ethernet one particular modelWith stands thousands already sold and installed, the DTU3G/IP has been released out, the DS-2CE16D5T-AVFIT3. to With the an Australian Industry withoutdoor outstanding success. The impressiveSecurity feature set, this stylish bullet camera has adopted combination of multiple, proven communication paths ending the days of turbocharged HDTVI technology and showcases enhanced HD video quality images nuisance “poll fails” and unwarranted guard attendances. at HD1080P resolution. This impressive camera also delivers industry-leading The DTU3G/IP connects to the DirectWireless Network, Australia’s performance in low light environments utilising EXIR IR technology. only dedicated and private alarm transmission network. With other specifications including True Day/Night, a 2.8 – 12mm vari-focal lens To find out more about the DTU3G/IP, contact SCSI on 1300 555 570. and 3D Digital Noise Reduction (3D DNR).
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SECURITY INSIDER 41 SECURITY INSIDERAPRIL APR 2015// 2014// 41
ASIAL NATIONAL CALENDAR OF EVENTS 2015 15 APRIL 2015 | WEBINAR: STAFFING THE SECURITY INDUSTRY Part 1: Attract and Recruit Your Ideal Candidate Time: 2.00-3:00pm (AEST) Location: Webinar Price: $100 (includes access to all five webinars). 13 MAY 2015 | WEBINAR: STAFFING THE SECURITY INDUSTRY Part 2: Retain and Develop Your Employees Time: 2.00-3:00pm (AEST) | Location: Webinar Price: $100 (includes access to all five webinars). 14 MAY 2015 | WA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hotel Northbridge Venue address: 210 Lake Street, Northbridge, Perth Price: $45.00 (Member), $55.00 (Non- Member) 22 MAY 2015 | VIC INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Batman’s Hill on Collins Venue address: 623 Collins Street, Melbourne Price: $50.00 (Member), $60.00 (Non- Member) 10 JUNE 2015 | NSW INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Holiday Inn, Parramatta Venue address: 18-40 Anderson Street, Parramatta Price: $47.50 (Member), $57.50 (Non- Member) 17 JUNE 2015 | WEBINAR: STAFFING THE SECURITY INDUSTRY Part 3: Improve Your Employees’ Performance Time: 2.00-3:00pm (AEST) | Location: Webinar Price: $100 (includes access to all five webinars) 23 JUNE 2015 | ASIC WEBINAR Time: 2.00-2.30pm (AEST) | Location: Webinar | Agenda: Deterring illegal phoenix activity, Brett Bassett, Regional Commissioner (Qld) and Senior Executive Leader at ASIC, will provide an update on current projects. 15-17 JULY 2015 | SECURITY EXHIBITION & CONFERENCE | Conference: 15-17 July 2015, Melbourne Convention & Exhibition Centre | Exhibition: 15-17 July 2015, Melbourne Convention & Exhibition Centre | Gala Dinner: 15 July 2015, Plaza Ballroom, Melbourne | Cocktail reception: 16 July 2015. 15 JULY 2015 | WEBINAR: STAFFING THE SECURITY INDUSTRY Part 4: Employee or independent security contractor? Time: 2.00-3:00pm (AEST) | Location: Webinar Price: $100 (includes access to all five webinars)
Interested in sponsoring an ASIAL event? Email advertising@asial.com.au
42 //SECURITY INSIDER APRIL 2015
To register visit www.asial.com.au
29 JULY 2015 | SA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Sebel Playford Hotel Venue address: 120 North Terrace, Adelaide Price: $45.00 (Member), $55.00 (Non- Member). 30 JULY 2015 | WA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hotel Northbridge Venue address: 210 Lake Street, Northbridge, Perth Price: $45.00 (Member), $55.00 (Non- Member). 12 AUGUST 2015 | WEBINAR: STAFFING THE SECURITY INDUSTRY Part 5: Business Health Check Time: 2.00-3:00pm (AEST) | Location: Webinar Price: $100 (includes access to all five webinars) 2 SEPTEMBER 2015 | ACT INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Premier Hotel Belconnen Venue address: 110 Benjamin Way, Belconnen Price: $45.00 (Member), $55.00 (Non- Member). 3 SEPTEMBER 2015 | TAS INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hobart Function Centre Venue address: 1 Elizabeth St Pier, Hobart Price: $45.00 (Member), $55.00 (Non- Member). 9 SEPTEMBER 2015 | QLD INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hillstone St Lucia Venue address: Carawa Street, St Lucia Price: $45.00 (Member), $55.00 (Non- Member). 15 OCTOBER 2015 | VIC INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Batman’s Hill on Collins Venue address: 623 Collins Street, Melbourne Price: $50.00 (Member), $60.00 (Non- Member). 22 OCTOBER 2015 | AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE / OUTSTANDING SECURITY PERFORMANCE AWARDS Time: 7.00-10.30pm | Location: Westin Hotel, Martin Place, Sydney
4 NOVEMBER 2015 | SA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Sebel Playford Hotel Venue address: 120 North Terrace, Adelaide Price: $45.00 (Member), $55.00 (Non- Member).
SECURITY INSIDER APRIL 2015// 43 Interested in sponsoring an ASIAL event? Email advertising@asial.com.au
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