Holiday Inn of Madison, WI Guest Services

ELCOME

Dear Holiday Inn & Suites Guests,

When we designed the Holiday Inn & Suites, we had a single purpose in mind—to make your stay here a uniquely comfortable and memorable experience.

What makes the Holiday Inn & Suites experience unlike any other is the extra care we take to blend the elegance and sophistication of a luxury hotel with the dramatic beauty of the Madison area.

We hope you find the Holiday Inn & Suites to be everything we’ve promised and more. We will do everything we can to ensure you are satisfied with your stay. If there is anything we can do to make your stay a more pleasant one, please call our Manager on Duty or Front Desk staff anytime, day or night. Please touch “0.”

Making your stay a complete success is our goal. Our Hospitality PromiseSM ensures that you will be satisfied with your stay and that we will meet the high standards you have come to expect from Holiday Inn Hotels. Just let our Manager on Duty or Front Desk staff know if any part of your stay wasn’t satisfactory so we can have the opportunity to talk with you about your stay, and to find out what we could have done better to make your stay more enjoyable.

Sincerely,

Hotel Management Team

Holiday Inn & Suites Madison West 1109 Fourier Drive, Madison, Wisconsin 53717

Phone: 608-826-0500 Fax: 888-511-3005

1-800-HOLIDAY • www.holidayinn.com/madisonwwi

ROPERTY MAP

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OTEL SERVICES

ADVANCE AIRLINE RESERVATIONS: American ................................................................. 800-433-7300

AIRPORT TRANSPORTATION: By appointment only; contact Guest Services.

AUTOMOBILE RENTAL: You can have the rental car of your choice at your disposal within a short time. Alamo

800-327-9633

800-654-3131 Enterprise 800-736-8222

800-227-7368

BANQUET & CONFERENCE FACILITIES: Our professional staff offers an array of menu choices for your business meetings and banquets. We are ready to meet with you or representatives of your company to assist in planning your next event. Business Office hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. .....................................................................................................................5107

BUSINESS SERVICES: Services, including copying, are available at the Front Desk from 7:00 a.m. to 10:00 p.m. 0

CHECK-IN/CHECK-OUT: Check-in time is 3:00 p.m. Check-out time is 11:00 a.m.

COMPUTER/PRINTER: Located in our Lobby; available 24 hours. Guests 14 years and up are invited to the Executive Lounge.

CONFERENCE FACILITIES: Located on the First Floor, near the Lobby.

COURTESY TRANSPORTATION: Service available Monday through Friday 6:00 a.m. to 10:00 p.m. Saturday and Sunday based on availability (24 hour notice). Subject to change ..........................................................................................................................................0

CREDIT CARDS: We honor American Express, MasterCard, Visa, Discover, Diners Club, Carte Blanche, Novus and JCB.

CRIBS: Cribs are available upon request and by first-come, first-served basis 0

DINNER DELIVERY: Touch the Room Service Button or 5202

“DO NOT DISTURB” POLICY: A “Do Not Disturb” sign is provided for your privacy. If you would like your room serviced, please be sure to remove the “Do Not Disturb” sign from your door before you leave your room. Our Housekeeping staff is instructed not to enter a room with a “Do Not Disturb” sign on the door. If you do leave the sign on the door and need additional towels, please contact the Front Desk and we will be happy to bring those to you.

DRY CLEANING/LAUNDRY: Laundry and dry cleaning will be picked up Monday through Friday at 8:00 a.m. at the Front Desk. Garment return is approximately 6:00 p.m. Please bring item to the Front Desk.

EMERGENCIES: 9-911

EXECUTIVE OFFICES: Located next to the Front Desk 0

EXERCISE ROOM: Must have room key to enter. Open 24 hours. Located on the Second Floor, next to the elevators.

FAX SERVICE: Fax services are available for a nominal charge at the Front Desk. You may have your faxes sent to the hotel at 888-511-3005 ....................................................................................................................................................................................... 0

FORGET SOMETHING?SM PROGRAM: If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream, razor or comb), just call the Front Desk and we’ll get you a complimentary replacement right away 0

GIFT SHOP: Sundries and snacks available.

GUEST LAUNDRY: Coin-operated washers and dryers are available for guest use. They are located on the Second Floor, near the elevator.

HANDICAP SERVICES: The entire hotel is handicap accessible. Handicap accessible rooms and services are available...........................

HOTEL OPERATOR: ............................................................................................................................................................................

HOUSEKEEPING: We supply cribs and pillows (synthetic), as well as extra soap, hangers, linens, towels and blankets 0

ICE MACHINES: Free ice machines are located on each floor, near the elevator. Please use the bucket from your room.

OTEL SERVICES

INTERNET: IHG Connect via Wired or Wireless Connection

In this room, you may connect to the internet via wired or wireless.

1. Connect to the internet

• Via wired connection:

• Simply connect your computer to the ethernet jack. If you need an ethernet cable ($20 fee if not returned), please touch ... 0

• Via wireless connection:

• Your computer must have an installed and working wireless ethernet card or must be wireless bridge enabled 0

• Select the wireless network called “IHG Connect” from the available networks shown on your wireless network card’s configuration screen.

• Enter the access code (to be provided by the Front Desk).

2. Accept the “Terms of Use of Internet” for the service.

3. Click “Access the Web” to continue.

4. You will be connected to IHG Connect.

If you need assistance connecting to the internet, call 855-687-4442. To return to IHG Connect, type http://guest.ichotelsgroup.com /hi- in the address bar.

LOST & FOUND: We are not liable for lost or stolen items. To report or claim lost articles

608-826-0500

LOUNGE: Lobby Bar hours are subject to change. Closed Sunday. Our restaurant bar is open daily from 11:00 a.m. to 10:00 p.m. 5205

MAIL: U.S. Mail drop at Front Desk.

MANAGER ON DUTY: For your convenience, there is a Hotel Manager or representative available 24 hours a

MEETING ROOMS: Located on the First Floor, near the Lobby.

PLACES OF WORSHIP: Please call for worship service times.

CATHOLIC

St. Bernard’s Catholic Church, 2015 Parmenter St., Middleton, WI 53562

608-831-6531

St. Thomas Aquinas, 602 Everglade Dr., Madison, WI 53717 608-833-2600

Meadowood Baptist Church, 2817 Prairie Rd., Madison, WI 53719 .....................................................................

First United Methodist Church, 203 Wisconsin Ave., Madison, WI 53703

Beth Israel Center, 1406 Mound St., Madison, WI 53711 608-256-7763 CHARISMATIC

Lake City Church, 4909 E. Buckeye Rd., Madison, WI 53716 ............................................................................. 608-221-1528

St. Dunstan’s Episcopal, 6205 University Ave., Madison, WI 53705 608-238-2781 LUTHERAN

Advent Lutheran Church, 7118 Old Sauk Rd., Madison, WI 53717 ..................................................................... 608-836-1455

Good Shepherd Lutheran Church, 5701 Raymond Rd., Madison, WI 53711 608-271-6633

St. Luke’s Lutheran Church, 7337 Hubbard Ave., Middleton, WI 53562 608-831-6084

NON-DENOMINATIONAL

Highpoint Church, 7702 Old Sauk Rd., Madison, WI 53717 ............................................................................... 608-836-3236

OTEL SERVICES

QUIET HOURS: As a courtesy to your fellow guests, please observe “quiet hours” from 10:00 p.m. to 7:00 a.m.

RECYCLING: We have embarked on an aggressive recycling & conservation program, Green Engage. Your cooperation is greatly appreciated. Please turn off lights, etc. when you leave your room.

RESERVATIONS: Available 24 hours daily .............................................................................................................................................0

RESTAURANT: Benvenuto’s is located on the First Floor, near the Lobby. Breakfast is served Monday through Friday 6:30 to 9:30 a.m., Saturday & Sunday 7:00 to 10:00 a.m. Open daily from 11:00 a.m. to 10:00 p.m., serving lunch and dinner. 5200 SALES AND GROUP RESERVATIONS: 5107

SMOKING POLICY: There will be a $250+tax charge added to any non-smoking room that has been smoked in by the guest registered to the room.

SWIMMING POOL: Hours subject to change.

TELEPHONE INFORMATION: Local Calls (Free)

Long Distance Calls (Billed to Room)

Card, Collect, Person-to-Person

Calls (Billed to Room) ....................................................................................

TOWELS: To purchase a set of towels, please notify the Front Desk. If you prefer the set in your room, we can place the purchase price of $65+tax per set directly on your room account. Please leave pool towels in the pool area.

TRAVELERS WITH DISABILITIES: This hotel, like all hotels in the Holiday Inn® system, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty. If you have further comments regarding your stay, let us know by calling Guest Relations at 800-621-0555 (within the U.S. and Canada). The Hospitality PromiseSM Program and the Holiday Inn Reservation Promise apply to all guests. If in the future you require an accessible room, you can assist us in meeting your needs by making advance reservations through 1-800-HOLIDAY or 800-465-4329, requesting an accessible room and letting the agent know your individual needs.

OTEL SERVICES

WAKE-UP SERVICE: Individual alarm clocks are located at your bedside. Contact the Front Desk if you prefer a personal wake-up call 0

WATERPARK (INDOOR): Weekday pool hours are subject to change. Please contact our Front Desk for hours. Crawdaddy Cove, our indoor waterpark, is open Friday 9:00 a.m. to 10:00 p.m., Saturday 8:00 a.m. to 10:00 p.m. and Sunday 8:00 a.m. to 9:00 p.m. Children under the age of 14 years cannot be left unattended. Hot tub age restrictions subject to change.

WRISTBANDS FOR WATERPARK: Wristbands are required for entry to the waterpark and are distributed at the Front Desk at checkin. Everyone is required to have a wristband to enter the waterpark. If you remove your wristband, you must return the old band to the Front Desk to be issued an exchange band. NO ADDITIONAL WRISTBANDS ARE SOLD ON FRIDAYS OR SATURDAYS.

Day Passes are available Sunday through Thursday based on availability at $20 per wristband. Call 608-826-0500 for availability. For private parties, contact our sales department at 608-203-4707.

WIMMING AREA & POOL RULES

• The pool area is for Registered Guests Only.

• Do not enter the pool if you have possible infections, open cuts or communicable diseases.

• Shower before entering the pool or after using the toilet facilities.

• Children 14 and under must be accompanied by an adult.

• All guests must wear a wristband when using the pool area. Any guest not wearing a wristband will be asked to leave the pool area.

• If wristbands are lost or stolen, there will be a $20 replacement charge per wristband.

• No running or rough play.

• No carry-in food, tobacco, animals or glassware in pool area.

• Pool towels are available in the pool area; please do not use towels from your room.

• Management reserves the right to deny the use of the pool to anyone at any time.

• Please leave pool towels in the pool area.

• Hot tub policy of 14 and over enforced as occupancy dictates.

OOD NEIGHBOR POLICY

We will try to keep your group of rooms together; however, due to the layout of the hotel and arrival and departure patterns of other guests, we do not guarantee this.

These guidelines are designed to ensure that all of our guests have an enjoyable and comfortable stay.

Quiet hours begin at 10:00 p.m. This includes in-room parties and gatherings.

We have found that a 10:00 p.m. curfew for children under the age of 18 is very helpful for their safety and for the appropriate operation of the hotel. Please help us to enforce this curfew. Rooms or guests that are reported to be creating disturbances will receive one warning. Further disturbances will result in eviction from the property.

We ask that all sporting equipment be kept in your hotel room. For the safety of our hotel guests, children should not play with their sporting equipment in the hallways, lobby area or stairwells.

Children must be supervised by an adult in all areas of the hotel, including the pool area; also, children are not allowed in the exercise room unattended.

The group or its members may be held liable for any damages to hotel property.

Whirlpool Suites

When nothing but the best will do, several of our deluxe suites offer oversized whirlpool tubs—guaranteed to melt away your daily stress!

Kidsuites

The Kidsuites will delight both parents and kids! A separate alcove with bunk beds secures your mateys for the night. Each room is equipped with two TVs for your entertainment. Shipboard lanterns and porthole mirrors add to the adventure!

Contact the Front Desk for availability.

IRE & WATER SAFETY

Like all buildings, hotels can have fires. Plan what to do when you check-in. You won’t have time to plan during a fire.

First, find the two exits nearest your room. Be sure they are unlocked and unblocked. Then, count the doors between your room and the exits so you’ll have a reference point if it’s smoky.

When you hear an alarm, act, don’t investigate. If fire is in your room, get out and close the door. Once out, report the fire.

If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.

Never use elevators during a fire. They could stop at the fire floor.

If your room door is hot, don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal at your window. Call the fire department and wait to be rescued.

Pools and waterparks are great for all-season fun. But they can also create a challenge for small children and inexperienced swimmers.

• Keep a close eye on your child(ren) at all times. When you’re having so much fun, it’s easy to get distracted—don’t lose sight of your child(ren).

• Lifeguards and staff are stationed at water areas for general observation. Don’t let your guard down just because they are there.

• Small children and inexperienced swimmers should wear Coast Guard approved life vests.

• Get into the water with your kids. It doesn’t just look fun…it is fun!

We hope that these procedures will contribute to your comfort and well-being during your stay at our hotel. These options are to be construed only as suggestions. Use your judgment when dealing with any emergency situation.

ECURITY PROCEDURES

The safety and the security of your personal property are of the utmost concern to us. We urge you to take advantage of the following suggestions.

SAFE-DEPOSIT BOXES

DO NOT LEAVE MONEY OR VALUABLES UNSECURED IN YOUR ROOM. In-room safes are available for your use. Under state law, the hotel is not responsible for loss unless articles have been secured properly.

DOUBLE LOCKS AND CHAINS

For additional security, utilize the deadbolt lock provided on your door upon entering. This will prevent the door from being opened by a regular room key. As an additional precaution, please secure the safety latch.

ADMITTANCE

Do not admit persons to your room without first making identification. A viewer is provided in the door for your convenience. If there is any doubt about the person’s identity, please contact the Front Desk.

KEYS

Safeguard your key. Do not give your key to others. Keep away from phones, credit cards and other magnetic items to prevent deactivation. Leave keys in room for express departure option.

PRIVACY STATEMENT

The Holiday Inn Madison hotel operates under a franchise agreement with Intercontinental Hotels Group and is managed by a subsidiary of Interstate Hotels & Resorts. If you have questions about privacy or about how we collect and use the information that you provide to us, please visit the following online privacy statement for Intercontinental Hotels Group: http://www.ichotelsgroup.com/ihg/hotels/us/en /global/customer_care/privacy_statement

EETING FACILITIES

MEETING ROOMS

OTEL SITE MAP

MADISON MAP

Maps are available at the Front Desk and the gift shop.