We’ve compiled this directory to let you know about all the guest services we offer and how to get the very best from your Oneida Casino Hotel experience. If you cannot find what you need listed here, please contact one of our guest service representatives by dialing 0 so we can assist you. There is no request too large for us to handle—or too small for you to mention.
If there is anything that we can do to make your stay more enjoyable, please do not hesitate to call on any member of our team, as we pride ourselves in being empathetic to today’s travelers. On behalf of the entire staff, I would like to thank you for staying with us. We hope to see you again in the future.
We’re so glad you’re here,
Steve Ninham Director of Hotel Operations
Oneida Casino Hotel
HOTEL INFORMATION
ADDRESS
2040 Airport Drive
Green Bay, WI 54313
920-494-7300
1-800-238-4263
oneidacasinohotel.com
AIRLINE INFORMATION SERVICE
Make takeoff easier. For help with airline tickets or information regarding arrivals and departures, please call: American Airlines 1-800-433-7300
Delta 1-800-221-1212
Frontier
801-401-9000
Sun Country 651-905-2737
United
AIRPORT TRANSFERS
1-800-864-8331
When available, airport transportation is provided to Austin Strauble Airport. Please dial 0 for more information.
BANKING SERVICES
There is an ATM Cash Machine available in the lobby. Please dial 0 for information on currency exchange, traveler’s checks and additional banking services.
BANQUETS, MEETINGS AND EVENTS
Let us help you plan for any special event. Turn to the Meetings & Events section for details.
BARS
Turn to the Our Bars & Restaurants section for a list of places you can relax.
BELLMAN SERVICE
For assistance with your bags, please dial 0.
BINGO HALL
Located adjacent to the Oneida Casino Hotel. For more information, dial 0.
CANCELLATION OR EARLY DEPARTURE
If you have to cancel your reservation or depart early from the hotel, you will be charged in keeping with our standard cancellation policies. Please dial 0 for more information on cancellation or early departure.
CAR RENTAL/TAXIS/LIMO
Stay mobile. For car rental, taxis or chauffeur-driven cars, please dial 0.
CASINO
Connected to the hotel. For more information, visit our website at oneidacasinohotel.com or call us directly at 1-800-238-4263.
CHECK-IN/CHECK-OUT TIME
Check-in time begins at 4:00 p.m. Check-out time is 11:00 a.m. To ask about the possibility of late check-out, please dial 0.
HOTEL INFORMATION
CONCIERGE SERVICES
For help with travel information, please dial 0.
CREDIT CARDS
We accept the following credit cards:
• American Express
• Diners Club
• Discover
• MasterCard
• Visa
Oneida Casino Hotel strongly recommends that you do not use a debit/check card for check-in purposes.
Oneida Casino Hotel will not be held responsible for the amount of time it takes your financial institution to return frozen funds back to your debit card account or for any fees that may be associated with your funds being held.
CRIBS
So the whole family can sleep soundly, cribs are complimentary. Please dial 0 for assistance.
DINING OPTIONS
In-House - See Our Bars & Restaurants section for restaurant information. Please dial 0 for more information. Dining Local - See page 20.
DO NOT DISTURB
If you want privacy, please hang/insert the “Do Not Disturb” door hanger on your door. If you also do not want to receive telephone calls, please notify us by dialing 0.
EMERGENCY INFORMATION
Please refer to the Emergency Information section (page 16). For additional emergency information, please refer to the evacuation plan on the back of your hotel room door.
EXPRESS CHECK-OUT
To get going fast, Express Check-out service is available for credit card holders. For more information, please dial 0.
FAX SERVICE
You can send or receive a fax at the Front Desk of the hotel. For more information, please dial 0.
FITNESS CENTER
Stay in top form at our exclusive Fitness Center. For more information, please see the Health & Fitness section on page 9. For assistance, please dial 0.
GUEST SATISFACTION GUARANTEE
We guarantee 100% Guest Satisfaction. If something is not right, please let one of our staff know during your stay and we will make it right.
HOTEL INFORMATION
HANDICAP ACCESSIBLE ROOMS
We want to make your stay as comfortable as possible. We have handicap accessible rooms available for your convenience. Please dial 0 for more information on how we can accommodate your special needs during your stay.
HIGH-SPEED
HIGH-SPEED INTERNET
Stay connected. All rooms and public areas are equipped with free wireless internet. To connect to our WIFI on your mobile device go to the settings on your device and choose the “Oneida_Hotel_Casino” network. Read the terms and click “Accept”. Enjoy our fast, reliable internet during your stay!
HOUSEKEEPING
For housekeeping assistance, please dial 0.
ICE MACHINES
Tower 1 and Tower 2: Ice machines are located on every floor in the center of the hallway. Tower 3 (Main): You will find ice machines in the center and on the south end of the hallway.
IRON/IRONING BOARD
To freshen up, you’ll find an iron and ironing board in your room.
LAUNDRY & DRY CLEANING SERVICE DAILY
See the Laundry & Dry Cleaning section on page 10 for more details. For further information, please dial 0.
LOST AND FOUND
For assistance with lost and found items, please dial 4424.
LUGGAGE STORAGE
For help with storing your luggage, please dial 0.
MAIL
For help with mailing your letters and postcards, please dial 0.
MANAGER ON DUTY
To reach the Manager on Duty, please dial 0.
MEDICAL SERVICES
Bellin Hospital
St. Mary’s Hospital
920-433-3500
920-498-4200
St. Vincent Hospital 920-433-0111 Aurora Bay Care 920-288-8000
MESSAGES
Flashing Message Light indicates you have a message. To retrieve messages, press the red flashing light or touch 60#. Use the room number as the password.
MICROWAVE
Tower 1 and Tower 2: Microwaves are located on every floor in the center of the hallway. Tower 3 (Main): You will find microwaves in the center and on the south end of the hallway.
HOTEL INFORMATION
NON-SMOKING POLICY
As a friendly reminder to all of our guests, Oneida Casino Hotel is committed to providing its guests and associates with a smoke-free environment. If anyone in your party, or anyone you invite, smokes in your guest room, you will be charged a recovery fee of $150 to restore the guest room back to its smoke-free condition.
PERSONAL CARE ITEMS
Personal care items (such as toothbrush, toothpaste, shaving razors, etc.) are available in The Market up by the Front Desk in the lobby. For assistance, please dial 0.
PETS
There is a $50 per day charge to have a dog in your room. Maximum of 1 dog per room. Refundable fee: $100. We welcome all well-mannered dogs under 50 lbs. Contact the Front Desk of the hotel for details.
PHOTOCOPYING
If you need to make a photocopy, please dial 0 for service.
POSTAGE AND SHIPPING
For assistance with postage and shipping envelopes and packages, please dial 0.
RECREATION
We offer a variety of recreation and exercise options. Turn to the Health & Fitness and Local Area sections for more information.
REFRIGERATOR
All rooms are furnished with a small beverage cooler.
RESTAURANTS AND BARS
For information about our restaurants and dining options, please see Our Bars & Restaurants section.
ROLLAWAY BED
Rollaway beds are available for your room for a $10 per night fee; please dial 0.
ROOM NUMBERS
All room numbers are four digits (ex: 2320). The first number indicates what tower (1-3) that you are in, the second number indicates which floor you are on.
ONLINE PRICE GUARANTEE
ROOM RESERVATIONS
Anywhere you go, we’re there. To make reservations at Oneida Casino Hotel, please visit oneidacasinohotel.com or dial 1-800-238-4263.
SAFE
All rooms are furnished with a programmable safe. Instructions are on the front of all safes. If you need further assistance, please dial 0.
TAXI
Can be booked by dialing 0.
TELEPHONE
For assistance with making calls, turn to the Telephone & Technology section or dial 0.
HOTEL INFORMATION
TOWELS
If you need fresh towels, please dial 0.
TRAVEL INFORMATION
For help with travel information, please dial 0.
TV CHANNELS
Information about TV channels is available in your room directory under the Television Channels section or you can press the Guide button on the remote.
VALUABLES
Please note that the hotel cannot be held responsible for valuables left in your room. All rooms have a programmable safe for your valuables.
WAKE-UP CALLS
Please dial 0 to arrange your personal wake-up call.
LAUNDRY & DRY CLEANING
REGULAR LAUNDRY & DRY CLEANING SERVICE DAILY
Please call before 8:00 a.m. for laundry/dry cleaning collection. Clothes will be delivered to your room by 5:00 p.m. same day. Clothes left after 8:00 a.m. will be returned the following day. Please dial 0 for collection.
LAUNDRY REPAIR SERVICES
“Do It Yourself ” sewing/repair kits are also available at the Front Desk. Please dial 0 for more information.
COMMENTS/INSTRUCTIONS
You will find laundry order forms for normal and 3 Hour Express Laundry, as well as laundry bags, in the wardrobe closet. Please fill in the order form and use the bag in the closet for your laundry and dry cleaning. Your account is charged for laundry services, please do not pay upon delivery.
The hotel cannot be held responsible for the loss of buttons, ornaments or anything left in the pockets.
HEALTH & FITNESS
IN-HOUSE FITNESS CENTER
Open 24 hours daily. Access with room key card.
IN-HOUSE POOL
Adults 6:00 a.m. - Midnight
Children 8:00 a.m. - 10:00 p.m.
Access with room key card.
ONEIDA FITNESS
• 2640 Westpoint Road
• oneidanation.org/fitness
• 920-490-3730
PLANET FITNESS
• 1640 W. Mason Street
• planetfitness.com
• 920-544-8190
YMCA
• 601 Cardinal Lane
• greenbayymca.org
• 920-436-9570
TELEPHONE & TECHNOLOGY
ROOM TO ROOM CALLS
To call another room, please dial 0 for the Front Desk.
LOCAL CALLS
Dial 9 + 1 + 920 + local number. No charges apply.
LONG DISTANCE CALLS
DAY SPA
• 600 N. 10th Street, De Pere, WI
• dayspaescape.com
• 920-339-5250
WESTERN RACQUET & FITNESS CLUB
• 2500 S. Ashland, Green Bay, WI
• westernracquet.com
• 920-497-1161
For more information on Health & Fitness services, please dial 0.
To make a long distance call, dial 9 + 1 + area code + number. No charges apply. (Collect, calling card, billed to third number or major credit card.) After the tone, follow automated voice prompts or stay on the line and an operator will assist you.
INTERNATIONAL CALLS
To make an international call, please dial 9 + 0 to reach an operator to place an international call. International call charges reflect a $1.99 connection fee plus $0.99 per minute.
WAKE UP CALLS
Please dial 0 to arrange your personal wake-up call.
FAX
Hotel Fax number 920-494-9599. To send or receive a fax, please contact the Front Desk.
HIGH-SPEED INTERNET
Stay connected! All rooms and public areas are equipped with free wireless internet. To connect to our WIFI, go to your device settings and choose the “Oneida_Hotel_Casino” network. Read the terms and click “Accept”. Enjoy our fast, reliable internet during your stay!
TELEVISION CHANNELS
OUR BARS & RESTAURANTS
Serving breakfast, lunch and dinner
Open seasonally
Serving your favorite hot or cold brew
PURCELL’S BEER GARDEN
CEDAR & SAGE GRILL HOUSE
SKY WORLD COFFEE AND CUSTARD
OUR BARS & RESTAURANTS
NOODLE BAR
Located in Airport Drive Casino
FOOD MARKET
Located in Airport Drive Casino
Located in Airport Drive Casino
THE LODGE
Located at W. Mason Casino
SPORTSBOOK PUB
EMERGENCY INFORMATION
In the event of an emergency, we strongly recommend that you take advantage of the following suggestions:
• Call the local emergency response line by dialing 0 if immediate medical, fire or police assistance is needed.
• Refer to the Evacuation Plan on the back of your hotel room door and follow the information you find posted there.
• Call the Front Desk, by dialing 0.
1. The hotel is protected by fire prevention devices and alarm systems. Please make yourself aware of the emergency procedures listed here to further enhance your safety and security.
6. If the fire is not in your room, leave if you can. First, feel the door. If it’s cool, open it slowly and go to the nearest exit. Crawl if there’s smoke.
2. Locate two exits nearest your room. Be sure they are unlocked and unblocked.
3. Then count the doors between your room and exits so you’ll have a reference point if it’s smoky or dark.
7. Fresher air will be at the floor. Take your keys so you can go back to your room if you can’t use the exits.
8. NEVER USE ELEVATORS DURING A FIRE. They could stop at the fire floor.
When you hear an alarm, ACT, do not investigate.
9. If your door is hot, don’t open it. Your room may be the safest place to be.
5. If the fire is in your room, get out and close the door. Alert your neighbors. Once out, report the fire.
10. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal from your window.
4.
MEETINGS & EVENTS
MEETING SUCCESS
We’re here to make your special event extra special. From conferences to videoconferencing, seminars, receptions and banquets. Anyone at the Front Desk can direct you to the proper Sales & Catering representative.
LCD projectors, microphones, flip charts and other audiovisual equipment are available upon request. Please call 920-492-9692.
MEETINGS & EVENTS
Right for Business
• Over 28,000 square feet of flexible conference space
• Capacity of up to 2,000 attendees
• Variety of meeting rooms, including executive board rooms
• Complimentary airport shuttle service
• Latest in audiovisual technology
• Complimentary wireless internet in all guest rooms, public space and meeting space
• Professional Sales & Catering team to assist you with all of the meeting planning details
Right for Celebrations
• Distinctive accommodations add beauty and style to any size gathering
• Award-winning food and beverage service
• Small private parties to 1,200-person galas
• On-site wedding coordinator that offers personal assistance with all the wedding planning details
We have a professional Sales & Catering department that will help you from start to finish on your special event. Contact the Front Desk by dialing 0 and they will put you in touch with a friendly representative.
MEETINGS & EVENTS —WEDDINGS
LOOKING FOR A WEDDING RECEPTION VENUE THAT WILL IMPRESS?
Make your big day one to remember by reserving one of the banquet rooms at Oneida Casino Hotel. Our expert caterers and experienced planning staff will help you design a grand celebration for up to 700 guests. When the festivities are over, your out-of-town guests can settle into our comfortable rooms while you and your beloved retreat to a romantic suite, complete with champagne.
REHEARSAL DINNERS
Choose one of our elegant banquet rooms for your rehearsal dinner, and enjoy a custom menu from our talented catering staff.
FAREWELL BRUNCH
Thank your out-of-town guests with a farewell brunch in one of Oneida Casino Hotel’s intimate rooms for 10. Set a theme and our caterers will be happy to tailor a menu to match.
CONTACT INFORMATION
For more information about hosting a wedding at Oneida Casino Hotel, please contact our wedding specialist by calling 920-405-6435.
LOCAL AREA
ATTRACTIONS
THE AUTOMOBILE GALLERY
• 400 S. Adams Street, Green Bay, WI
• 920-437-9024
18,000 square feet of event and gallery space in the heart of revitalized Green Bay.
BAY BEACH PARK AND WILDLIFE SANCTUARY
• 1313 Bay Beach Road, off I-43 at Webster Avenue, Green Bay, WI
• 920-391-3671 or 920-448-3365
A small amusement park and a 700-acre wildlife sanctuary with nature programs.
CHILDRENS MUSEUM OF GREEN BAY
• 301 N. Washington Street, Green Bay, WI
• 920-432-4397
• gbchildrensmuseum.org
Hands-on children’s museum featuring exhibits on science and art, plus separate toddler areas.
GREEN BAY BOTANICAL GARDEN
• 2600 Larsen Road, Green Bay, WI
• 920-490-9457
47-acre botanical garden offering areas devoted to roses, apples, native plants and more.
GREEN BAY PACKERS HALL OF FAME
• 1265 Lombardi Avenue, Green Bay, WI
• 920-499-4281
The Green Bay Packers Hall of Fame was the first hall of fame built to honor a single professional American football team. William L. Brault, a Green Bay restaurateur and Packers fan, founded the Hall of Fame in 1966.
HAZELWOOD HISTORIC HOME
• 1008 S. Monroe Avenue, Green Bay, WI
• 920-437-1840
Built around 1837 by Morgan L. Martin, president of the second Wisconsin Constitutional Convention.
HERITAGE HILL STATE PARK
• 2640 S. Webster Avenue, Green Bay, WI
• 920-448-5150
• heritagehillgb.org
Historical buildings grouped in four themed areas.
LAMBEAU FIELD
• 1265 Lombardi Avenue, Green Bay, WI
• 920-569-7500
• packers.com
Home of the Green Bay Packers.
NATIONAL SHRINE OF OUR LADY OF GOOD HELP
• 4047 Chapel Drive, New Franken, WI
• 920-866-2571
A Marian shrine, located within the Roman Catholic Diocese of Green Bay.
ONEIDA NATION MUSEUM
• County Road EE, Oneida, WI
• 920-869-2768
The Museum Gift Shop brings you contemporary Oneida and Iroquois arts and crafts, music, books and DVDs. Corn Husk Dolls, beadwork, jewelry, clothing, art cards and much more can be found in our gift shop. We also offer items from other Native American Nations.
THORNBERRY CREEK AT ONEIDA
• 4470 N. Pine Tree Road, Oneida, WI
• 920-434-7501
• golfthornberry.com
Official golf course of the Green Bay Packers.
LOCAL AREA
DINING
1919 KITCHEN & TAP
• Lambeau Field, 1st Floor Atrium 1265 Lombardi Avenue, Green Bay, WI
• 1919kitchenandtap.com • 920-965-6970
CHEESE CAKE HEAVEN
• 2075 S. Oneida Street, Green Bay, WI
• cheesecakeheaven.com • 920-490-1200
GALLAGHER’S PIZZA
• 2655 W. Mason St., Green Bay, WI
• gallagherspizza.com • 920-499-9918
GLASS NICKEL PIZZA
• 416 Dousman Street, Green Bay, WI
• glassnickelpizza.com • 920-490-1000
HINTERLAND
• 1001 Lombardi Avenue, Green Bay, WI
• hinterlandbeer.com • 920-438-8050
KROLL’S WEST
• 1990 S. Ridge Road, Ashwaubenon, WI
• krohlswest.com • 920-497-1111
LONGHORN STEAKHOUSE
• 2474 Oneida Street, Green Bay, WI
• longhornsteakhouse.com • 920-405-0467
MANDARIN GARDEN
• 2394 S. Oneida Street, Green Bay, WI
• mandaringardengreenbay.com • 920-499-4459
MILLION’S CRAB
• 2800 S. Oneida Street, Ashwaubenon, WI
• ashwaubenon.millioncrab.com • 920-393-1196
OLD CHICAGO
• 2495 S. Oneida Street, Green Bay, WI
• oldchicago.com • 920-884-1112
PRIME QUARTER
• 2610 S. Oneida Street, Green Bay, WI
• primequarter.com • 920-498-8701
THORNBERRY CREEK AT ONEIDA
• 4470 N. Pine Tree Road, Oneida, WI
• golfthornberry.com • 920-434-7501
RELIGIOUS SERVICES
BAPTIST
Beth Haven Baptist Church
• 2023 S. Ridge Road • 920-634-5798
CATHOLIC
Nativity Parish
• 2270 S. Oneida Street • 920-499-5156
St. Elizabeth Seton
• 2771 Oakwood Drive • 920-499-1546
CHARISMATIC
Bayside Christian Fellowship • 3475 Humboldt Road • 920-406-2540
EPISCOPAL
Blessed Sacrament Church • 825 N. Webster Avenue • 920-432-4688
JUDAISM
Congregation Cnesses Israel Temple
• 222 S. Baird Street • 920-437-4841
LUTHERAN
Calvary Lutheran Church – ELCA
• 1301 S. Ridge Road • 920-494-2431
METHODIST
Bethany United Methodist Church
• 1110 Echo Lane • 920-494-8801
For information about religious services and places of worship, please dial 0.
SHOPPING
BAY PARK SQUARE
• 303 Bay Park Square, Green Bay, WI • 920-499-2421
• simon.com/mall/bay-park-square
Bay Park Square, located on Oneida Street in Green Bay, has it all! The mall is home to Dave & Buster’s, 608 Axe Throwing, Kohls and more than 100 specialty retailers, including Old Navy, Gap, Victoria’s Secret, American Eagle Outfitters, Aeropostale, Buckle, Express, Bath & Body and many more. There are 7 eateries in the mall
Super Bowl Food Court and many eateries in the mall parking such as; Longhorn Steakhouse, International House of Pancakes, Old Chicago, Texas Roadhouse, Panda Express and Chick-fil-A.
TAKE US
To access the digital Green Bay Oneida Casino Hotel Guest Directory, scan the QR code or enter the website.
Each ad in the Recommended Businesses section links to the business’s website.
