Oneida Hotel - Green Bay, WI

Dear Guest,

Welcome to the Oneida Hotel.

We’ve compiled this directory to let you know about all the guest services we offer and how to get the very best from your Oneida Hotel experience. If you cannot find what you need listed here, please contact one of our guest service representatives by dialing 0 so we can assist you. There is no request too large for us to handle—or too small for you to mention.

If there is anything that we can do to make your stay more enjoyable, please do not hesitate to call on any member of our team, as we pride ourselves in being empathetic to today’s traveler. On behalf of the entire staff, I would like to thank you for staying with us. We hope to see you again in the future.

We’re so glad you’re here,

Steve Ninham General Manager Oneida Hotel

HOTEL INFORMATION

ADDRESS

2040 Airport Drive

Green Bay, WI 54313

920-494-7300

1-800-238-4263

oneidahotel.com

AIRLINE INFORMATION SERVICE

Make takeoff easier. For help with airline tickets or information regarding arrivals and departures, please call: American Airlines ........................................................................................................................................................................ 1-800-433-7300 Delta 1-800-221-1212

Country

651-905-2737 United 1-800-864-8331

AIRPORT TRANSFERS

We’ll get you where you’re going. Airport transportation is available to Austin Strauble Airport. Hotel provides complimentary transport 24/7. Please dial 0 for more information.

BANKING SERVICES

There is an ATM Cash Machine available in the lobby. Please dial 0 for information on currency exchange, traveler’s checks and additional banking services.

BANQUETS, MEETINGS AND EVENTS

Let us help you plan for any special event. Turn to the Meetings & Events section for details.

BARS

Turn to the Our Bars & Restaurants section for a list of places you can relax.

BELLMAN SERVICE

For assistance with your bags, please dial 0.

BINGO AND CASINO

Oneida Bingo & Casino. Located adjacent to the Oneida Hotel. For more information, dial 0.

CANCELLATION OR EARLY DEPARTURE

If you have to cancel your reservation or depart early from the hotel, you will be charged in keeping with our standard cancellation policies. Please dial 0 for more information on cancellation or early departure.

CAR RENTAL/TAXIS/LIMO

Stay mobile. For car rental, taxis or chauffeur-driven cars, please dial 0.

CHECK-IN/CHECK-OUT TIME

Check-in time begins at 4:00 p.m. Check-out time is 11:00 a.m. To ask about the possibility of late check-out, please dial 0.

CONCIERGE SERVICES

For help with travel information, please dial 0.

HOTEL INFORMATION

CREDIT CARDS

We accept the following credit cards:

• American Express

• Diners Club

• Discover

• MasterCard

• Visa

The Oneida Hotel strongly recommends that you do not use a debit/check card for check-in purposes.

The Oneida Hotel will not be held responsible for the amount of time it takes your financial institution to return frozen fund back to your debit card account or for any fees that may be associated with your funds being held.

CRIBS

So the whole family can sleep soundly, cribs are complimentary. Please dial 0 for assistance.

DINING OPTIONS

In-House - See Our Bars & Restaurants section for restaurant information. Please dial 0 for more information. Dining Local - See page 20.

DO NOT DISTURB

If you want privacy, please hang/insert the “Do Not Disturb” door hanger on your door. If you also do not want to receive telephone calls, please notify us by dialing 0.

EMERGENCY INFORMATION

Please refer to the Emergency Information section (page 16). For additional emergency information, please refer to the evacuation plan on the back of your hotel room door.

EXPRESS CHECK-OUT

To get going fast, Express Check-out service is available for credit card holders. For more information, please dial 0.

FAX SERVICE

You can send or receive a fax at the Front Desk of the hotel. For more information, please dial 0.

FITNESS CENTER

Stay in top form at our exclusive Fitness Center. For more information, please see the Health & Fitness section on page 9. For assistance, please dial 0.

GUEST SATISFACTION GUARANTEE

We guarantee 100% Guest Satisfaction. If something is not right, please let one of our staff know during your stay and we will make it right.

HANDICAP ACCESSIBLE ROOMS

We want to make your stay as comfortable as possible. We have handicap accessible rooms available for your convenience. Please dial 0 for more information on how we can accommodate your special needs during your stay.

HIGH-SPEED

HIGH-SPEED INTERNET

Stay connected. All rooms and public areas are equipped with free wireless internet. To connect to our WIFI on your mobile device go to the settings on your device and choose the “Oneida_GUEST” network. You should then be prompted to the Oneida Hotel Concierge page; click on FREE ACCESS. If you need more technical support, dial 0.

HOUSEKEEPING

For housekeeping assistance, please dial 0.

ICE AND VENDING MACHINES

Tower 1 and Tower 2: Ice machines and soda vending machines are located on every floor in the center of the hallway.

Tower 3 (Main): You will find ice machines in the center and on the south end of the hallway.

IRON/IRONING BOARD

To freshen up, you’ll find an iron and ironing board in your room.

LAUNDRY & DRY CLEANING SERVICE DAILY

See the Laundry & Dry Cleaning section on page 10 for more details. For further information, please dial 0.

3 HOUR EXPRESS LAUNDRY

Please turn to the Laundry & Dry Cleaning section on page 10 for details.

LOST AND FOUND

For assistance with lost and found items, please dial 4415.

LUGGAGE STORAGE

For help with storing your luggage, please dial 0.

MAIL

For help with mailing your letters and postcards, please dial 0.

MANAGER ON DUTY

To reach the Manager on Duty, please dial 0.

HOTEL INFORMATION

MEDICAL SERVICES

Bellin Hospital .................................................................................................................................................................................... 920-433-3500

St. Mary’s Hospital 920-498-4200

St. Vincent Hospital ......................................................................................................................................................................... 920-433-0111

Aurora Bay Care 920-288-8000

MESSAGES

Flashing Message Light indicates you have a message. To retrieve messages, press the red flashing light or touch 60#. Use the room number as the password.

MICROWAVE

Tower 1 and Tower 2: Microwaves are located on every floor in the center of the hallway.

Tower 3 (Main): You will find microwaves in the center and on the south end of the hallway.

NEWSPAPERS

Complimentary newspapers are available in the lobby Monday - Friday.

NON-SMOKING POLICY

As a friendly reminder to all of our guests, Oneida Hotel is committed to providing its guests and associates with a smoke-free environment. If anyone in your party, or anyone you invite, smokes in your guest room, you will be charged a recovery fee of $150 to restore the guest room back to its smoke-free condition.

PERSONAL CARE ITEMS

Personal care items (such as toothbrush, toothpaste, shaving razors, etc.) are available in The Market up by the Front Desk in the lobby. For assistance, please dial 0.

PETS

There is a $50 per day charge to have a pet in your room. Maximum of 1 pet per room. Refundable fee: $100. We welcome all well-mannered dogs under 50 lbs. Contact the Front Desk of the hotel for details.

PHOTOCOPYING

If you need to make a photocopy, please dial 0 for service.

POSTAGE AND SHIPPING

For assistance with postage and shipping envelopes and packages, please dial 0.

RECREATION

We offer a variety of recreation and exercise options. Turn to the Health & Fitness and Local Area sections for more information.

REFRIGERATOR

All rooms are furnished with a refrigerator.

RESTAURANTS AND BARS

For information about our restaurants and dining options, please see Our Bars & Restaurants section.

ROLLAWAY BED

Rollaway beds are available for your room for a $10 per night fee; please dial 0.

ROOM NUMBERS

All room numbers are four digits (ex: 2320). The first number indicates what tower (1-3) that you are in, the second number indicates which floor you are on.

HOTEL INFORMATION

ROOM RESERVATIONS

Anywhere you go, we’re there. To make reservations at any Oneida Hotel, please visit oneidahotel.com or dial 1-800-238-4263.

SAFE

All rooms are furnished with a programmable safe. Instructions are on the front of all safes. If you need further assistance, please dial 0.

TAXI

Can be booked by dialing 0.

TELEPHONE

For assistance with making calls, turn to the Telephone & Technology section or dial 0.

TOWELS

If you need fresh towels, please dial 0.

TRAVEL INFORMATION

For help with travel information, please dial 0.

TV CHANNELS

Information about TV channels is available in your room directory under the Television Channels section or you can press the Guide button on the remote.

VALUABLES

Please note that the hotel cannot be held responsible for valuables left in your room. All rooms have a programmable safe for your valuables.

WAKE-UP CALLS

Please dial 0 to arrange your personal wake-up call.

LAUNDRY & DRY CLEANING

REGULAR LAUNDRY & DRY CLEANING SERVICE DAILY

Please call before 8:00 a.m. for laundry/dry cleaning collection. Clothes will be delivered to your room by 5:00 p.m. same day. Clothes left after 8:00 a.m. will be returned the following day. Please dial 0 for collection.

3 HOUR EXPRESS LAUNDRY

Available daily from 8:00 a.m. - 8:00 p.m. It will be returned to your room within three hours. Please dial 0 for collection.

LAUNDRY REPAIR SERVICES

“Do It Yourself ” sewing/repair kits are also available at the Front Desk. Please dial 0 for more information.

COMMENTS/INSTRUCTIONS

You will find laundry order forms for normal and 3 Hour Express Laundry, as well as laundry bags, in the wardrobe closet. Please fill in the order form and use the bag in the closet for your laundry and dry cleaning. Your account is charged for laundry services, please do not pay upon delivery.

The hotel cannot be held responsible for loss of buttons, ornaments and anything left in the pockets.

HEALTH & FITNESS

IN-HOUSE FITNE RE: ONEIDA HOTEL

GUEST DIRECTORY PROOF SS CENTER

Open 24 hours daily. Access with room key card.

IN-HOUSE POOL

Sunday - Thursday open 24 hours, Friday and Saturday open until midnight

Adults only 10:00 p.m. - 8:00 a.m.

Access with room key card.

ONEIDA FITNESS

• 2640 Westpoint Road

• oneidanation.org/fitness

• 920-490-3730

PLANET FITNESS

• 2641 W. Mason Street

• planetfitness.com

• 920-544-8190

YMCA

• 601 Cardinal Lane

• greenbayymca.org

• 920-436-9570

TELEPHONE & TECHNOLOGY

ROOM TO ROOM CALLS

To call another room, please dial 0 for the Front Desk.

LOCAL CALLS

Dial 9 + 920 + local number. No charges apply.

LONG DISTANCE CALLS

DAY SPA

• 600 N. 10th Street, De Pere, WI

• dayspaescape.com

• 920-339-5250

XPERIENCE FITNESS

• 2304 Lineville Road #125, Suamico, WI

• myxperiencefitness.com

• 920-784-2620

For more information on Health & Fitness services, please dial 0.

To make a long distance call, dial 9 + 1 + area code + number. No charges apply. (Collect, calling card, billed to third number or major credit card.) After the tone, follow automated voice prompts or stay on the line and an operator will assist you.

INTERNATIONAL CALLS

To make an international call, please dial 9 + 0 to reach an operator to place an international call. International call charges reflect a $1.99 connection fee plus $0.99 per minute.

WAKE UP CALLS

Please dial 0 to arrange your personal wake-up call.

FAX

Hotel Fax number 920-494-9599. To send or receive a fax, please contact the Front Desk.

HIGH-SPEED INTERNET

Stay connected. Complimentary wireless internet service is available in all rooms and public areas. If you need technical support, please dial 0 and someone will help you.

COUNTRY CODE

For countries not listed, please contact the operator:

Afghanistan 93

Albania 355

Algeria 213

Angola 244

Argentina 54

Armenia ......................................... 374

Australia ............................................ 61

Austria ................................................ 43

Azerbaijan ..................................... 994

Bahamas ..................................... 242/1

Bahrain ............................................ 973

Balearic Islands......................... 3471

Bangladesh .................................... 880

Belarus 375

Belgium 32

Benin 229

Bolivia 591

Bosnia and Herzegovina 387

Botswana 267

Brazil 55

British Virgin Islands 284/1

Brunei .............................................. 673

Bulgaria .................................... 35/359

Burundi ........................................... 257

Cambodia ...................................... 855

Cameroon .................................... 237

Canada .................................................. 1

Canary Islands................................ 34

Central African Republic....... 236

Chile 56

China 86

Colombia 57

Croatia 385

Cuba 53

Cyprus 357

Czech Republic 420

Denmark 45

Dominican Republic 809/1

Egypt ............................................ 21/20

Estonia ............................................. 372

Ethiopia 251 Finland 358

France 33

Georgia 995

Germany 49

Ghana .............................................. 233

Gibraltar ......................................... 350

Greece ............................................... 30

Greenland ..................................... 299

Guatemala ..................................... 502

Haiti .................................................. 509

Hong Kong ................................... 852

Hungary ............................................ 36

Iceland 354

India 91 Indonesia 62 Iran 98 Iraq 964 Ireland 353

972 Italy 39

Japan .................................................... 81

Jordan .............................................. 962

Kenya ............................................... 254

Kuwait.............................................. 965

Latvia ................................................ 371

Lebanon ......................................... 961

Libya ................................................. 218

Liechtenstein............................ 23/41

Lithuania 370

Luxembourg 352 Macedonia 389

Malaysia 60 Maldives 960 Mali 223 Malta 356 Mauritius 230 Mexico 52 Morocco ........................................ 212

TELEVISION CHANNELS

PURCELL’S BEER GARDEN Daily drink specials, open seasonally

CEDAR & SAGE GRILL HOUSE Serving breakfast and dinner

SKY WORLD COFFEE AND CUSTARD Located in the Front Lobby

OUR BARS & RESTAURANTS

NOODLE BAR

Located in the Main Casino

THE LODGE

Located in the W. Mason Street location

ALSO OFFERING

• Room Service

• Banquets

• Convention Center and Casino Bar

EMERGENCY INFORMATION

In the event an emergency, we strongly recommend that you take advantage of the following suggestions:

• Call the local emergency response line by dialing 0 if immediate medical, fire or police assistance is needed.

• Refer to the Evacuation Plan on the back of your hotel room door and follow the information you find posted there.

• Call the Front Desk, by dialing 0.

1. The hotel is protected by fire prevention devices and alarm systems. Please make yourself aware of the emergency procedures listed here to further enhance your safety and security.

2. Locate two exits nearest your room. Be sure they are unlocked and unblocked.

6. If the fire is not in your room, leave if you can. First, feel the door. If it’s cool, open it slowly and go to the nearest exit. Crawl if there’s smoke.

3. Then count the doors between your room and exits so you’ll have a reference point if it’s smoky or dark.

7. Fresher air will be at the floor. Take your keys so you can go back to your room if you can’t use the exits.

4. When you hear an alarm, ACT, do not investigate.

8. NEVER USE ELEVATORS DURING A FIRE. They could stop at the fire floor.

5. If the fire is in your room, get out and close the door. Alert your neighbors. Once out, report the fire.

9. If your door is hot, don’t open it. Your room may be the safest place to be.

10. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal from your window.

MEETINGS & EVENTS

MEETING SUCCESS

We’re here to make your special event extra special. From conferences to videoconferencing, seminars, receptions and banquets. Anyone at the Front Desk can direct you to the proper Sales & Catering representative.

MEETING AND EVENT FACILITIES

Contact our Sales & Catering department. Please call 405-4436.

AUDIOVISUAL FACILITIES

LCD projectors, microphones, flip charts and other audiovisual equipment are available upon request. Please call 405-4436.

MEETINGS & EVENTS

Right for Business

• Over 28,000 square feet of flexible conference space

• Capacity of up to 2,000 attendees

• Variety of meeting rooms, including executive board rooms

• Complimentary airport shuttle service

• Latest in audiovisual technology

• Complimentary wireless internet in all guest rooms, public space and meeting space

• Professional Sales & Catering team to assist you with all of the meeting planning details

Right for Celebrations

• Distinctive accommodations add beauty and style to any size gathering

• Award-winning food and beverage service

• Small private parties to 1,200-person galas

• On-site wedding coordinator that offers personal assistance with all the wedding planning details

We have a professional Sales & Catering department that will help you from start to finish on your special event. Contact the Front Desk by dialing 0 and they will put you in touch with a friendly representative.

LOOKING FOR A WEDDING RECEPTION VENUE THAT WILL IMPRESS?

Make your big day one to remember by reserving one of the banquet rooms at Oneida Hotel. Our expert caterers and experienced planning staff will help you design a grand celebration for up to 700 guests. When the festivities are over, your out-of-town guests can settle into our comfortable rooms while you and your beloved retreat to a romantic suite, complete with champagne.

REHEARSAL DINNERS

Choose one of our elegant banquet rooms for your rehearsal dinner, and enjoy a custom menu from our talented catering staff.

FAREWELL BRUNCH

Thank your out-of-town guests with a farewell brunch in one of Oneida Hotel’s intimate rooms for 10. Set a theme and our caterers will be happy to tailor a menu to match.

CONTACT INFORMATION

For more information about hosting a wedding at Oneida Hotel, please contact our wedding specialist by calling 405-4436.

LOCAL AREA

ATTRACTIONS

THE AUTOMOBILE GALLERY

• 400 S. Adams Street, Green Bay, WI

• 920-437-9024

18,000 square feet of event and gallery space in the heart of revitalized Green Bay.

BAY BEACH PARK AND WILDLIFE SANCTUARY

• 1313 Bay Beach Road, off I-43 at Webster Avenue, Green Bay, WI

• 920-391-3671 or 920-448-3365

A small amusement park and a 700-acre wildlife sanctuary with nature programs.

CHILDRENS MUSEUM OF GREEN BAY

• 301 N. Washington Street, Green Bay, WI

• 920-432-4397

• gbchildrensmuseum.org

Hands-on children’s museum featuring exhibits on science & art, plus separate toddler areas.

GREEN BAY BOTANICAL GARDEN

• 2600 Larsen Road, Green Bay, WI

• 920-490-9457

47-acre botanical garden offering areas devoted to roses, apples, native plants and more.

GREEN BAY PACKERS HALL OF FAME

• 1265 Lombardi Avenue, Green Bay, WI

• 920-499-4281

The Green Bay Packers Hall of Fame was the first hall of fame built to honor a single professional American football team. William L. Brault, a Green Bay restaurateur and Packers fan, founded the Hall of Fame in 1966.

HAZELWOOD HISTORIC HOME

• 1008 S. Monroe Avenue, Green Bay, WI

• 920-437-1840

Built around 1837 by Morgan L. Martin, president of the second Wisconsin Constitutional Convention.

HERITAGE HILL STATE PARK

• 2640 S. Webster Avenue, Green Bay, WI

• 920-448-5150

• heritagehillgb.org

Historical buildings grouped in four themed areas.

LAMBEAU FIELD

• 1265 Lombardi Avenue, Green Bay, WI

• 920-569-7500

• packers.com

Home of the Green Bay Packers.

NATIONAL SHRINE OF OUR LADY OF GOOD HELP

• 4047 Chapel Drive, New Franken, WI

• 920-866-2571

A Marian shrine, located within the Roman Catholic Diocese of Green Bay.

ONEIDA NATION MUSEUM

• County Road Ee, Oneida, WI

• 920-869-2768

The Museum Gift Shop brings you contemporary Oneida and Iroquois arts and crafts, music, books and DVDs. Corn Husk Dolls, beadwork, jewelry, clothing, art cards and much more can be found in our gift shop. We also offer items from other Native American Nations.

THORNBERRY CREEK AT ONEIDA

• 4470 N. Pine Tree Road, Oneida, WI

• 920-434-7501

• golfthornberry.com

Official golf course of the Green Bay Packers.

DINING

1919 KITCHEN & TAP

• Lambeau Field, 1st Floor Atrium

1265 Lombardi Avenue, Green Bay, WI

• 1919kitchenandtap.com • 920-965-6970

CHEESE CAKE HEAVEN

• 2075 S. Oneida Street, Green Bay, WI

• cheesecakeheaven.com • 920-490-1200

GALLAGHER’S PIZZA

• 2655 W. Mason St., Green Bay, WI

• gallagherspizza.com • 920-499-9918

GLASS NICKEL PIZZA

• 416 Dousman Street, Green Bay, WI

• glassnickelpizza.com • 920-490-1000

HINTERLAND

• 1001 Lombardi Avenue, Green Bay, WI

• hinterlandbeer.com • 920-438-8050

KROLL’S WEST

• 1990 S. Ridge Road, Ashwaubenon, WI

• krohlswest.com • 920-497-1111

LONGHORN STEAKHOUSE

• 2474 Oneida Street, Green Bay, WI

• longhornsteakhouse.com • 920-405-0467

MANDARIN GARDEN

• 2394 S. Oneida Street, Green Bay, WI

• mandaringardengreenbay.com • 920-499-4459

MILLION’S CRAB

• 2800 S. Oneida Street, Ashwaubenon, WI

• ashwaubenon.millioncrab.com • 920-393-1196

OLD CHICAGO

• 2495 S. Oneida Street, Green Bay, WI

• oldchicago.com • 920-884-1112

PRIME QUARTER

• 2610 S. Oneida Street, Green Bay, WI

• primequarter.com • 920-498-8701

THORNBERRY CREEK AT ONEIDA

• 4470 N. Pine Tree Road, Oneida, WI

• golfthornberry.com • 920-434-7501

RELIGIOUS SERVICES

BAPTIST

Beth Haven Baptist Church

• 2023 S. Ridge Road

• 920-494-8831

CATHOLIC

Nativity Parish

• 2270 S. Oneida Street

• 920-499-5156

St. Elizabeth Seton

• 2771 Oakwood Drive

• 920-499-1546

CHARISMATIC

Bayside Christian Fellowship

• 3475 Humboldt Road

• 920-468-1122

EPISCOPAL

Blessed Sacrament Church

• 825 N. Webster Avenue

• 920-432-4688

JUDAISM

Congregation Cnesses Israel Temple

• 222 S. Baird Street

• 920-437-4841

LUTHERAN

Calvary Lutheran Church – ELCA

• 1301 S. Ridge Road

• 920-494-2431

METHODIST

Bethany United Methodist Church

• 1110 Echo Lane

• 920-494-8801

For information about religious services and places of worship, please dial 0.

SHOPPING

BAY PARK SQUARE

• 303 Bay Park Square, Green Bay, WI

• 920-499-2421

• simon.com/mall/bay-park-square

Bay Park Square, located on Oneida Street in Green Bay, has it all! Anchored by Kohl’s, ShopKo and Younkers, the mall has 90 specialty stores, including Old Navy, Gap, Victoria’s Secret, Pac Sun, Coldwater Creek, American Eagle Outfitters, Aeropostale and more than 7 eateries in its Super Bowl Food Court.

TAKE US with

To access the digital Green Bay Oneida Hotel Guest Directory, scan the QR code or enter the website. Each ad in the Recommended Businesses section links to the business’s website.

issuu.com/asj-publishing/docs/oneidahotelgreenbay