VOLUME 2 MAR 2012
ASSURANCE
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SHRINERS HOSPITALS +
for children
HOW TO MANAGE SMALL
your
BUSINESS
HONORING ONE OF MCMAHON’S OWN WAYNE LACHUT
From the editor
contributing authors Tom Fox McMahon Agency
Evolve & Adapt The new world of insurance
D
rive through restaurants, automated banking,
and online service agents: It seems that today
everyone wants things on their schedule, and right
now. People assume insurance should be the same way.
The problem is that insurance is different, regardless of
other sources Insurance Information Institute iii.org McMahon Agency
what commercials tell us.
Insurance is not a commodity like TV’s or cars or
computers. It is not something that can be bought
or sold casually or without planning. Why? A wrong insurance decision can
affect the lives of the individual, their family, their future and their business. We can always correct a wrong purchase decision by buying another product. But what happens when the wrong insurance decision results in a child not being
able to go to college, or a family losing their house, or an employee losing their job. There is a lot at stake.
Personally, I like the ability to call the garage that I use and tell them what I
need done on my car. It seems like I should be able to do the same thing when I need to make changes to my insurance. The difference is that my insurance
policy is a legal contract. Imagine calling an attorney and asking them to make
a change to your will. They are going to need some type of verification, both for their protection and yours.
The problem is that for decades this is the way people have handled their
insurance. On a cocktail napkin or by a phone call. But this was before the
evolution of the litigious society that we live in. This was before 9/11 and having to take our shoes off before boarding an airplane. The sad, unfortunate truth is
that the world has changed and our ways of doing business have changed along with them. Do we like it? No. Must we adapt to it? Yes.
So please understand when we ask more questions than other agents. Or when
we ask you to submit your requests through our secure website or in writing. All of these things are for your protection and are a part of the world we live in.
Ted Baker Executive Editor
executive staff Ted Baker executive editor Advanced Automation Benjamin Alloway Assistant editor Advanced Automation Sarah Scott Designer
ISSUE 2
March 2012
CONTENTS departments
on the cover
Insurance P. 06
What is covered by a Basic Auto Policy?
P. 15
Do I need Business Interruption Insurance?
P. 23
Small Business Insurance Basics
P. 25
Should I purchase an Umbrella Liability Policy?
Lifestyle P. 03
Shriners Hospitals for Children
P. 27
Medicare 2012
P. 29
Safety Tips for Students Abroad
21 feature
Technology P. 19
Wireless Technology Helps Improve Healthcare
P. 21
How to manage Small Business Computer Security
Health
03 feature
P. 17
Keep your Mental Edge as you age
P. 33
Stress Busters
Family P. 07
Teen Tips on Encouraging Driver Safety
P. 11
Financial Planning Helps Manage Student Debt
P. 13
Fire Safety Room by Room
23
Shriners Hospitals
for children
Why They Are Special
There are 22 Shriners Hospitals for Children® in the U.S., Canada and Mexico. The renowned hospital system provides expert pediatric specialty care to children with orthopaedic conditions, burns, spinal cord injuries, and cleft lip and palate, regardless of the patients’ ability to pay. Shriners Hospitals for Children has helped nearly 1 million children overcome seemingly insurmountable odds and do more than they ever thought possible.
A History of Specialty Care
The fi rst Shriners Hospitals for Children – opened in the 1920s – were established primarily to care for children who had contracted polio. Today, there are 19 Shriners Hospitals for Children providing care for children with all types of orthopaedic conditions, including clubfoot, hip disorders, limb deficiencies and deformities, scoliosis, and orthopaedic diffi culties related to cerebral palsy and other neuromuscular conditions. In the mid-1960s, Shriners became aware of a lack of medical expertise in pediatric burn care and opened three hospitals specializing in acute and rehabilitative burn care. These hospitals are the only ones dedicated exclusively to the treatment of pediatric burns and related conditions. A fourth hospital in our health care system offering treatment for burns also provides care for orthopaedic conditions, spinal cord injury and cleft lip and palate. These hospitals continue to be pioneers in pediatric burn treatment and research and are recognized as leaders in the development of improved and innovative treatment techniques. In the early 1980s, the Shriners fraternity opened the nation’s first pediatric spinal cord injury rehabilitation
centers. There, patients find the complete range of services needed to recover to the fullest extent possible. Cleft lip and palate was offi cially added to the hospital system’s treatment disciplines in 2005. Facial clefts are one of the most common birth defects in the U.S. Despite the frequency of its occurrence, and the severity of the deformities, care for patients with cleft lip and palate can be diffi cult to obtain. Shriners Hospitals for Children is committed to improving care for children with this condition through a comprehensive, coordinated program of clinical excellence, teaching and research.
Meeting the Need
Admission to our hospitals is based solely on medical need. All children, under the age of 18, are eligible for care if there is a reasonable possibility they could benefi t from the specialized services available. All services are provided regardless of a patients’ ability to pay.
Sharing Knowledge and Expertise
Shriners Hospitals for Children is dedicated to conducting innovative research to provide answers to complex medical diffi culties affecting children. The organization’s research efforts not only benefit our patients,
they contribute to the overall body of medical knowledge. The health care system is also proud of its role in medical education. In the past 20 years, approximately 9,500 physicians have received residency education or postgraduate fellowships at our hospitals.
Continuing the Mission
Every day, Shriners Hospitals for Children is changing the world through caring for kids. At 22 locations throughout North America, patients receive expert care that allows them to overcome seemingly insurmountable odds and achieve more than they ever thought
Insurance Producer Wayne Lachut elected Imperial Captain of the Guard of Shriners International McMahon Agency is very proud of one of their own. Wayne Lachut was elected as a Vice President of Shriners International in 2010. Wayne currently resides in Amherst, N.Y., is now serving his second year as a member of the Board of Directors for Shriners International and Shriners Hospitals for Children®. He was elected Imperial Captain of the Guard, part of the 13-member body that helps govern the Shriners fraternity, during the Shriners’ 2011 Imperial Session – held in Denver July 3-7. Lachut is a lifelong resident of the Buffalo, N.Y., area. He retired from the Town of Amherst Engineering Dept at the age of 40. Currently, he is an insurance broker with McMahon Insurance Agency, a member of the EMS Group. He is also a managing partner of Highland Plaza Management Inc., a holding company for commercial and residential property. Lachut is a member of Livingstone Lodge #255, Colden NY. He is also member of the Scottish Rite and the York Rite. He joined Ismailia Shriners in 1981 and served as Potentate in 2000. He was president of the New York Ontario Shrine Association in 2005-2006. Lachut is a past Chairman of the Board of Governors of Shriners Hospitals for Children – Erie and is currently serving as an emeritus member.
possible. The health care system depends on the generosity of donors to carry out this mission of improving the lives of children. To learn how you can help, visit www.donate2shc.org or call 800-241-GIFT.
2010 Patient Care Statistics
In 2010, Shriners Hospitals for Children® cared for 124,265 patients, including 31,212 new patients, and provided many services, including the following: • 290,957 outpatient, outreach & telemedicine clinic visits • 57,264 orthotic and prosthetic devices • 320,338 physical therapy treatments • 152,731 occupational therapy treatments Lachut enjoys golf, spending time at his cottage and collecting antiques. He and his wife, Janet, have two sons who are active Shriners. Keep up the GREAT works Wayne from all your friends here at McMahonAgency!
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What is covered by a basic auto policy?
Y
our auto policy may include six coverages. Each coverage is priced separately.
1. Bodily Injury Liability
This coverage applies to injuries that you, the designated driver or policyholder, cause to someone else. You and family members listed on the policy are also covered when driving someone else’s car with their permission. It’s very important to have enough liability insurance, because if you are involved in a serious accident, you may be sued for a large sum of money. Definitely consider buying more than the state-required minimum to protect assets such as your home and savings.
2. Medical Payments or Personal Injury Protection (PIP)
This coverage pays for the treatment of injuries to the driver and passengers of the policyholder’s car. At its broadest, PIP can cover medical payments, lost wages and the cost of replacing services normally performed by someone injured in an auto accident. It may also cover funeral costs.
3. Property Damage Liability
This coverage pays for damage you (or someone driving the car with your permission) may cause to someone else’s property. Usually, this means damage to someone else’s car, but it also includes damage to lamp posts, telephone poles, fences, buildings or other structures your car hit.
4. Collision
This coverage pays for damage to your car resulting from a collision with another car, object or as a result of flipping over. It also covers damage caused by potholes.
Collision coverage is generally sold with a deductible of $250 to $1,000—the higher your deductible, the lower your premium. Even if you are at fault for the accident, your collision coverage will reimburse you for the costs of repairing your car, minus the deductible. If you’re not at fault, your insurance company may try to recover the amount they paid you from the other driver’s insurance company. If they are successful, you’ll also be reimbursed for the deductible.
5. Comprehensive
This coverage reimburses you for loss due to theft or damage caused by something other than a collision with another car or object, such as fire, falling objects, missiles, explosion, earthquake, windstorm, hail, flood, vandalism, riot, or contact with animals such as birds or deer. Comprehensive insurance is usually sold with a $100 to $300 deductible, though you may want to opt for a higher deductible as a way of lowering your premium. Comprehensive insurance will also reimburse you if your windshield is cracked or shattered. Some companies offer glass coverage with or without a deductible.
6. Uninsured and Underinsured Motorist Coverage
This coverage will reimburse you, a member of your family, or a designated driver if one of you is hit by an uninsured or hit-and-run driver. Underinsured motorist coverage comes into play when an at-fault driver has insufficient insurance to pay for your total loss. This coverage will also protect you if you are hit as a pedestrian.
teen tips
Teens Offer Parenting Tips that Encourage Teen Driver Safety
A
ll too often, news headlines tell of another teen killed in a car crash. It is estimated that 35 percent of teen casualties
are due to vehicular driving accidents, making it the leading cause
of death among teenagers in the U.S., according to the National
ect Ignition, thousands of young people have stood up to this statistic and worked tirelessly to change the driving behaviors of their peers and broader communities.
Highway Traffic Safety Administration.
If you have a teen driver in your family who you want to help
Through their participation in a high school program called Proj-
Project Ignition:
become safer on the road, here are some tips from students in
1 2 3 4
Open the lines of communication Talk with your teen about distracted driving. Make sure you both understand what things are dangerous distractions. Listen to your teen. Ask about what it’s like being in the car with other teens, and what distractions there are to handle. Offer Support Encourage your teen to use his or her voice. Role-play with your teen so that he can become comfortable saying things like, “We both want to live, so let me answer your phone or text while you drive.” Help your teen get involved with programs at school like Project Ignition, so that she can be a positive example and make an impact. Set Rules Set family ground rules for texting and calling while driving. Your teen needs to know you have high expectations, and what the consequences will be if the rules aren’t followed. Know where your teen is going, who he will be with, and what time he is expected home. Be a positive example Model the behavior you want your teen to exhibit. If the phone rings while you’re driving, don’t answer it. Encourage your teen to answer your phone or text, allowing you to drive more safely. Speak up about distracted driving to your friends and peers in front of your teen driver. Help set an example, spread the word and save lives.
Project Ignition
How it Works
A service-learning program coordinated by the National Youth
Twenty-five schools will be chosen to receive $2,000 grants to
available to public high schools in the U.S. and Canada.
engagement campaigns.
Leadership Council and funded by State Farm, makes grants
support the implementation of teen driver safety awareness and
The program provides young people the opportunity and tools
Ten of these 25 schools will be given $5,000 to sponsor their par-
in their communities by linking public service to academic cur-
also be given the opportunity to receive an additional $2,500 to go
necessary to take the lead in addressing teen driver safety issues riculum.
ticipation in a significant national conference or event. They will deeper with their campaigns during the 2012-2013 school year.
Additional information can be found at www.sfprojectignition.com
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Financial Planning Helps Manage Student Debt
I
n an increasingly competitive global market, education is becoming more important. But many families find the cost of education to be outside their grasp. According to a study commissioned by the US Department of Education, from the 2001-02 to the 2010-11 academic year, the cost of attending a 4-year undergraduate in-state school rose by 47.3 percent. With ever-increasing education expenses, many families are accumulating significant debt, putting students further behind. However, with planning and financial management, students can control their finances. Here are some tips for parents of soon-to-be college students. Start the conversation. Talk with other parents, teachers and guidance counselors about the cost of education. Make contact with the student financial aid offices of the colleges on your child’s list and get an accurate estimate of the cost of each institute. Most importantly, talk with your child. It is imperative your child learns the budgeting process as they will soon be managing their finances away from home.
Set the budget and stick to it
Once you have a set budget, add wiggle room for other unforeseeable expenses. Make sure you set this budget realistically. Calculating the cost of pens and pencils may seem ludicrous, but if you’re on a tight budget, every expense counts.
Get connected
Tracking your financial spending is easier than ever. From smart phone apps to free financial planning software, you can get an accurate financial report at any time. Research banks to determine which ones offer services to help you can stay on top of your budget. Also, consider linking your banking account with your child’s, to easily transfer funds online.
Make a plan
When taking on debt, it is important to have a plan for paying it off. Calculate the monthly payments and time it will take your child to pay off the debt. Research salary ranges for the field in which your child plans to
pursue a career to understand the debt they can realistically carry. Find more information and calculators to help determine payment schedules and interest rates at www.direct.ed.gov.
diploma. There are up to 350 Foresters Competitive Scholarships available, in the US and Canada including five Ken Peterson Awards for Community Service. These awards are worth up to $11,000.
Do your research
Learn more about the scholarship opportunities awarded by Foresters at www.foresters.com/membership/ scholarships.asp.
Before taking out a student loan, look to other options, such as financial aid and scholarships. While some scholarships are awarded on academic merit, others are given based upon both academic performance and community service. ForestersTM, a life insurance provider committed to the well-being of families and their communities, is one organization that provides a competitive scholarship program1 open to eligible members or their dependent children, including grandchildren, worth up to $8,000. Recipients can use the scholarship to attend accredited universities, colleges and vocational schools, as long as they are pursuing their first post-secondary degree or
ForestersTM is the trade name and a trademark of The Independent Order of Foresters, 789 Don Mills Road, Toronto, Canada M3C 1T9; its subsidiaries are licensed to use this mark. 1This program is administered by International Scholarship and Tuition Services, Inc. Only eligible Foresters members and their families can apply for these scholarships. Foresters member benefits are non-contractual, subject to eligibility requirements and limitations and may be changed or cancelled without notice. For details, visit www.foresters.com.
Enjoy the wind on your face... Set sail without worry, knowing you’re covered in case the unforeseen happens, whether at the dock or on the water. Call us today for a quick and easy quote.
Fire Safety Room by Room
H
ome fires may seem like the kind of event that happens to someone else, but the reality is, it could easily happen to you. Approximately every three hours a home fire death occurs somewhere in the nation, according to the International Association of Fire Chiefs (IAFC). Take action now to make sure your home is safer, and that your family knows what to do in case a fire does break out.
Bedrooms
The peak time for home fire fatalities is between 10 p.m. and 6 a.m., when most families are asleep. • Do not trap electrical cords against walls. Heat can build up, posing a fire hazard. • Use only lab-approved electric blankets and warmers. Make sure cords are not worn or coming apart. Do not leave electric blankets switched on all night unless they are marked “suitable for all night use.” • Keep bedding, curtains and other combustible items at least three feet away from space heaters. • Never smoke in bed. • Replace mattresses made before the 2007 Federal Mattress Flammability Standard. By law, mattresses made since then are required to be safer. • Have a working smoke alarm in every bedroom and outside each sleeping area.
Living Room
• Do not overload electrical outlets. • Never run electrical cords under carpets. • Check all electrical cords for fraying or other signs of damage. • Only light decorative candles when adults are in the room. Use stable candle holders that will not catch fire. Blow candles out when you leave. • During a power failure, do not use candles or oil lamps for light. Keep battery operated flashlights
and lanterns in easily accessible places. Candles used for light in the absence of electrical power cause one-third of fatal home candle fires. • Make sure you have a working smoke alarm in each room, including the living room.
Kitchen
Cooking equipment is the leading cause of reported home fires and home fire injuries in the United States, according to the U.S. Fire Administration. • Never use extension cords to plug in cooking appliances. They can overload the circuit and start a fire. • Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time, turn off the stove. • Keep anything that can catch fire away from the cooktop. This includes potholders, oven mitts, wooden utensils, paper or plastic bags, food packaging, towels and curtains. • Keep the cooktop, burners and oven clean. • Loose clothing can dangle onto stove burners and catch fire. Wear short, close-fitting clothing or tightly rolled sleeves when cooking. Daylight saving time ends Sunday, Nov. 6, 2011 and marks the 24th anniversary of the Change Your Clock Change Your Battery® program, created by Energizer and the International Association of Fire Chiefs (IAFC). This program reminds people to check and change the batteries in their smoke alarms and carbon monoxide detectors during the fall time change. For more tips, visit www.Energizer.com. Information sourced from the International Association of Fire Chiefs, The Home Safety Council, and the U.S. Fire Administration.
Do I need business interruption insurance?
B
usiness interruption insurance can be as vital to your survival as a business as fire insurance. Most people would never consider opening a business without buying insurance to cover damage due to fire and windstorms. But too many small businessowners fail to think about how they would manage if a fire or other disaster damaged their business premises so that they were temporarily unusable. Business interruption coverage is not sold separately. It is added to a property insurance policy or included in a package policy. A business that has to close down completely while the premises are being repaired may lose out to competitors. A quick resumption of business after a disaster is essential. 1. Business interruption insurance compensates you for lost income if your company has to vacate the premises due to disaster-related damage that is covered under your property insurance policy, such as a fire. Business interruption insurance covers the profits you would have earned, based on your financial records, had the disaster not occurred. The policy also covers operating expenses, like electricity, that continue even though business activities have come to a temporary halt.
2. Make sure the policy limits are sufficient to cover your company for more than a few days. After a major disaster, it can take more time than many people anticipate to get the business back on track. There is generally a 48-hour waiting period before business interruption coverage kicks in. 3. The price of the policy is related to the risk of a fire or other disaster damaging your premises. All other things being equal, the price would probably be higher for a restaurant than a real estate agency, for example, because of the greater risk of fire. Also, a real estate agency can more easily operate out of another location.
Extra Expense Insurance
Extra expense insurance reimburses your company for a reasonable sum of money that it spends, over and above normal operating expenses, to avoid having to shut down during the restoration period. Usually, extra expenses will be paid if they help to decrease business interruption costs. In some instances, extra expense insurance alone may provide sufficient coverage, without the purchase of business interruption insurance.
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keep your Mental edge as you Age I
f you’ve ever walked into a room to look for something but forgot what you were looking for, you’re familiar with the feelings of forgetfulness and frustration. Unless you take immediate action, these feelings may worsen each year. There are easy lifestyle choices you can make every day to sustain your mental edge as you age. Cognitive decline, including memory loss, is one of the top fears among people over the age of 55. More than half of baby boomers fear the loss of mental capacity, and 41 percent are afraid their brain fitness has decreased in the past 10 years, according to a 2010 report in Today’s Dietitian. “New research shows that by changing our lifestyle habits we can help grow key parts of our brains, resulting in better memory, improved learning speed and mental agility,” said Majid Fotuhi M.D., Ph.D., chairman of the Neurology Institute for Brain Health and Fitness in Baltimore.
Give your brain a physical workout
Exercise helps maintain a healthy body and brain. Research has found associations between physical activity and reduced risk of cognitive decline. Give your body and brain a workout by engaging in physical activities such as yoga, walking and weight lifting, at least 30 minutes every day. It helps keep cholesterol levels in check, maintains good blood flow and encourages the growth of new brain cells and connections.
Nourish your mind
Help protect your brain cells from memory loss by following a diet that includes foods rich in good fats such as DHA, a major structural fat accounting for up to 97 percent of the omega-3 fats in the brain. DHA intake has been associated with a decreased risk of mental decline associated with aging. The body doesn’t make DHA on its own, so you need to consume DHA though food or supplements.
“The more omega-3 fat you eat, the more it is incorporated into brain cells, the more flexible your brain cell membranes become, the better you think, the more you remember and the happier you are,” said Elizabeth Somer, M.A., registered dietitian and author of “Eat Your Way to Happiness.” You can find DHA in certain foods, but another easy way to get it is by taking a daily DHA supplement like BrainStrong Adult, which contains 900 mg per serving of life’sDHA, which is clinically shown to improve memory in adults over 55, according to a study published in Alzheimer’s & Dementia: The Journal of the Alzheimer’s Association.
Activate your mind through mental stimulation
Develop a “use it or lose it” philosophy when it comes to your brain. Studies have shown that brain cells, much like muscle cells, can grow bigger and stronger with cognitive challenges and stimulation. Pursuing education, learning a new language, reading, working cross-
word puzzles and even playing board games are fun ways to exercise your mind. Keep your brain active by engaging in brain-boosting activities you enjoy. Commit to learning something new each month.
Stay socially connected
Friends and family are often the key to happiness, and they just may be the key to brain health as well. Social interaction not only makes your life more fun and meaningful, but it also stimulates and protects your brain. Stay connected with others by being part of an in-person interaction, whether it’s in the workplace, a card club, a network of friends or a religious congregation. Seek out friends and family for emotional support to help manage stress and stay happy. Put your passions into action by volunteering for a cause you feel passionate about. By giving your brain a little more attention, you’ll not only lead a fuller life, but you’ll also be helping to keep your mental edge. For more about brain health, visit www.BrainStrongDHA.com.
Every hour of every day, Americans are hard at work Mainstreet business owners like you are the lifeblood of America. Our economy depends on you and your success. That’s why we partner with businesses just like you to make certain you stay strong in these tough economic times. Find out the difference an involved insurance professional can make.
Wireless Technology Helps Improve Healthcare
R
egardless of age, sex, ethnicity, race, education or location, the number of Americans who are obese, diabetic or suffer from heart and other chronic diseases continues to rise. But new technology is helping to improve patient wellbeing.
tor’s appointments. If there are irregularities with the patient’s health, doctors are made aware via wireless monitoring, and can properly address the matter by alerting their patient to visit the emergency room, or prescribe medication.
By using mobile health products and services, such as those offered by mHealth, the wireless industry is dramatically reforming healthcare via the three pillars of reformation: improving access and quality of care while decreasing costs. According to CTIA-The Wireless Association’s semi-annual survey, there are more wireless devices (322.9 million) than Americans (315.5 million), so it makes sense to connect health and wireless technology.
In a field in which every second counts, doctors can improve care by receiving real-time delivery of medical tests and other vital information. With these tech innovations, patients can be prompted by text message to check their glucose level or take their blood pressure. Remote monitoring also means medical professionals can detect health problems such as cardiac arrhythmias.
Wireless health technology is efficient
A recent CTIA and Harris survey found that physicians believe more than one quarter of their patients would benefit from wireless services. In addition, 80 percent of doctors and 89 percent of specialists said
When doctors monitor their patients remotely, patients save time and money by cutting down on in-office doc-
Wireless healthcare benefits for patients
they want to see continued investment in mHealth as wireless technology is able to improve and promote better healthcare. Wireless medical devices are especially beneficial for people in rural and remote areas who do not typically have readily available access to the best healthcare professionals. Regardless of one’s location, mHealth solutions eliminate inconsistency in healthcare by offering patients the opportunity to receive the best access and care. Currently, there are more than 17,000 mobile apps available for consumers to track weight-loss, exercise and fitness progress or to help manage chronic disease. For example, some apps help diabetics record their daily blood sugar levels. If the levels entered are harmful or dangerous, a text message alerts users with suggested steps and tips to prevent the condition from getting worse. Expecting and new mothers can receive free weekly text messages via text4baby. These messages coincide with the baby’s due date or date of birth. Started in February 2010, and led by National Healthy Mothers Healthy Babies Coalition, text4baby has sent more than 250,000 medically underserved people health tips.
Wireless Healthcare Predictions
According to international consulting and marketing firm Global Partners Inc., it is projected that 60 million people will benefit from using tools like remote patient monitoring devices by 2013 to prolong and improve their health. The U.S. currently spends more than any other industrialized country in the world on healthcare, approximately $2.2 trillion every year, but mHealth solutions could help save as much as $21.1 billion per year. Thanks to the proliferation of mobile products and services, ease-of-use and continued innovation by the wireless industry, mHealth can dramatically revolutionize our healthcare system. But in order for mHealth to make a significant impact, the wireless industry needs more spectrum. It fuels the wireless industry so we can meet consumers’ demands for everything from accessing the mobile Internet to powering mHealth solutions. To learn more about the future of mHealth and the wireless industry’s need for more spectrum, please visit: www.ctia.org/advocacy/policy_topics/topic.cfm/ TID/59.
Don’t take risks with your lifestyle Call today for your Free Protection Review. It only takes a few minutes and you can rest easy knowing you’re covered. Life has enough risks. Your lifestyle shouldn’t be one of them.
We’re in the business of Protecting what’s most important to you.
I
linked in the message matches the name of the company it purports to be from. For example, “AcmeMetroBank.com” is not the same as “my.acme. metro.bank.com.” • Never click on a link within an email, IM or social networking site. Instead, type the address into your browser.
t’s often said that small businesses are the backbone of the American economy, and it could likewise be said that technology is the backbone of any small business – especially “micro small businesses,” which typically have only 1 to 10 computers. According to a recent survey of small business owners by Norton, nearly one in three respondents (28 percent) identified technology as one of their top business priorities, even ahead of reducing labor costs. Perhaps it’s eye-opening then that almost six out of ten small business owners (59 percent) admitted to having experienced some sort of malware (malicious software on their computer) in the past three years, and half of them (51 percent) had to pay an expert to resolve the problem. So if you’re a small business owner, here are some Internet security tips to help keep your business running smoothly.
Wi-Fi Security
Public Wi-Fi connections are everywhere, but their security may be inadequate. Internet hotspots can be a virtual goldmine for cyber villains looking to steal your personal information and drain your bank accounts.
Tips
• Change your network configuration to manually select each wireless network it joins. • Turn off file sharing while at a hotspot. • Avoid banking, stock trading, or conducting other sensitive online financial transactions.
how to manage your small
business computer security
Protect your growing
business when
expertise is not
on your side
Firewall
A firewall is a software or hardware program that provides a first line of defense preventing unauthorized users from accessing your computer or network. Without one, your computer is exposed to any computer connected to the Internet, which can invite malware, hackers and other unwanted intrusions.
Tip
It is never necessary to disable your firewall when performing a download, install, or other online transaction.
Phishing Attacks
Choose a modern firewall from a trusted vendor such as Norton that automatically allows access to legitimate applications, while blocking everything else.
Tips
“The pressures facing small businesses are huge – taxes, payroll, hiring, marketing, just to name a few,” said Krysten Thompson, director of business development at Norton (smallbusiness.norton. com), a maker of leading consumer Internet security products. “When it comes to technology that supports critical business operations, easy-to-use security software from companies such as Norton by Symantec is the way to go because they allow business owners to set it and forget it.”
Phishing masquerades as a legitimate email or website that requests personally identifiable information, like bank account information. When this information is entered, cybercriminals collect the data and either use it for their own purposes or sell it on the underground market. • Know the online policies of your online account provider. Banks, credit providers and other services will never ask you to confirm your personal details via email. • Make sure the URL of the site
Small Business Insurance Basics
I
nsurers often combine a number of insurance coverages into a package that is sold as a single contract. The most common policy for small businesses is the Businessowners Policy (BOP). The BOP combines coverage for all major property and liability insurance risks as well as many additional coverages into one package policy suitable for most small businesses. The term “BOP� specifically refers to insurance policy language developed (and revised as needed) by experts at ISO. ISO provides sample insurance policy language, research and a variety of other products to insurance companies. The BOP includes business income insurance, sometimes called business interruption insurance. This com-
pensates a business owner for income lost following a disaster. Disasters typically disrupt operations and may force a business to vacate its premises. Business income insurance also covers the extra expense that may be incurred if a business must operate out of a temporary location. To cover specific risks associated with a business, a variety of additional coverages may be added to the basic BOP. For example, if a business has an outdoor sign, the BOP doesn’t cover it unless coverage is specifically added for an additional premium. If a business relies on electronic commerce, the owner can add coverage for lost income and extra expenses in the event the ability of the business to conduct e-commerce is slowed down or stopped due to a computer virus or hacker.
Only small- to medium-sized businesses that meet certain criteria are eligible for a BOP. Factors insurers consider include the size of the premises, the required limits of liability, the type of business and the extent of offsite activity. Premiums for BOP policies are based on those factors plus business location, financial stability, building construction, security features and fire hazards.
Major Coverages
Most small businesses need to purchase at least the following four types of insurance.
1. PROPERTY INSURANCE
Property insurance compensates a business if the property used in the business is lost or damaged as the result of various types of common perils, such as fire or theft. Property insurance covers not just a building or structure but also what insurers refer to as personal property, meaning office furnishings, inventory, raw materials, machinery, computers and other items vital to a business’s operations. Depending on the type of policy, property insurance may include coverage for equipment breakdown, removal of debris after a fire or other destructive event, some types of water damage and other losses.
2. LIABILITY INSURANCE
Any enterprise can be sued. Customers may claim that the business caused them harm as the result of, for example, a defective product, an error in a service or disregard for another person’s property. Or a claimant may allege that the business created a hazardous environment. Liability insurance pays damages for which the business is found liable, up to the policy limits, as well as attorneys’ fees and other legal defense expenses. It also pays the medical bills of any people injured by, or on the premises of, the business.
3. BUSINESS AUTO INSURANCE
A business auto policy provides coverage for autos owned by a business. The insurance pays any costs to third parties resulting from bodily injury or property damage for which the business is legally liable, up to the policy limits.
4. WORKERS COMPENSATION INSURANCE
In all states but Texas an employer must have work-
ers compensation insurance when there are more than a certain number of employees, varying from three to five, depending on the state. Workers comp insurance, as this coverage is generally called, pays for medical care and replaces a portion of lost wages for an employee who is injured in the course of employment, regardless of who was at fault for the injury. When a worker dies as a result of injuries sustained while working, the insurance provides compensation to the employee’s family. An extremely small business, such as one operated by one or two people out of a home, may not need workers compensation insurance. But it often needs more property and liability insurance than is provided in a typical homeowners policy.
Other Types of Business Coverages 1. ERRORS AND OMISSIONS INSUrANCE /PROFESSIONAL LIABILITY
Some businesses involve services such as giving advice, making recommendations, designing things, providing physical care or representing the needs of others, which can lead to being sued by customers, clients or patients claiming that the business’s failure to perform a job properly has injured them. Errors and omissions or professional liability insurance covers these situations. The policy will pay any judgment for which the insured is legally liable, up to the policy limit. It also provides legal defense costs, even when there has been no wrongdoing.
2. EMPLOYMENT PRACTICES LIABILITY INSURANCE
Employment practices liability insurance covers (up to the policy limits) damages for which an employer is legally liable such as violating an employee’s civil or other legal rights. In addition to paying a judgment for which the insured is liable, it also provides legal defense costs, which can be substantial even when there has been no wrongdoing.
3. DIRECTORS AND OFFICERS LIABILITY INSURANCE
Directors and officers liability insurance protects directors and officers of corporations or not-for-profit organizations if there is a lawsuit claiming they managed the business or organization without proper regard for
the rights of others. The policy will pay any judgment for which the insured is legally liable, up to the policy limit. It also provides for legal defense costs, even where there has been no wrongdoing.
vides coverage over and above a business’s other liability coverages. It is designed to protect against unusually high losses. It provides protection when the policy limits of one of the underlying policies have been used up.
4. KEY EMPLOYEE INSURANCE
For a typical business, the umbrella policy would provide protection beyond the general liability and auto liability policies. If a company has employment practices liability insurance, directors and officers liability, or other types of liability insurance, the umbrella could provide protection beyond those policy limits as well.
Life or disability income insurance can compensate a business when certain key employees die or become disabled. These coverages cushion some of the adverse financial impact that results from losing a key employee’s participation.
5. UMBRELLA POLICIES
As the name implies, an umbrella liability policy pro-
Should I purchase an umbrella liability policy?
I
f you are ever sued, your standard homeowners or auto policy will provide you with some liability coverage, paying for judgements against you and your attorney’s fees, up to a limit set in the policy. However, in our litigious society, you may want to have an extra layer of liability protection. That’s what a personal umbrella liability policy provides. An umbrella policy kicks in when you reach the limit on the underlying liability coverage in a homeowners, renters, condo or auto policy. It will also cover you for things such as libel and slander. For about $150 to $300 per year you can buy a $1 million personal umbrella liability policy. The next million will cost about $75, and $50 for every million after that. Because the personal umbrella policy goes into effect after the underlying coverage is exhausted, there are certain limits that usually must be met in order to purchase this coverage. Most insurers will want you to have about $250,000 of liability insurance on your auto policy and $300,000 of liability insurance on your homeowners policy before selling you an umbrella liability policy for $1 million of additional coverage.
Medicare 2012 What you need to know Medicare is different this year because of health care reform, and if you’re not aware of how this important program has changed, pay attention.
drug plan once per year during Medicare’s annual enrollment period (AEP). The dates for AEP run from October 15 to December 7 in 2011.
Be aware of deductibles, co-insurance, out-of-pocket limits and prescription drug costs If you’re new to Medicare it’s important to know that both parts of Original Medicare (A and B) have deductibles. And, the Part A deductibles are not tied to a calendar year. Instead, they’re tied to a 90-day benefit period, with some exceptions.
Medicare Supplement plans have an initial enrollment period, which occurs in the first 6 months after you enroll in Medicare Part B and are 65 or older. During that time, you can enroll in a Medicare Supplement plan and not be declined. But, if you try to enroll after the initial enrollment period, your application could be declined based on a review of your medical history.
The Medicare Part B benefit also includes coinsurance after you meet your deductible. With coinsurance, Medicare pays a percentage of each bill and you pay the rest (between 20 and 45 percent, depending on the service), after applicable premiums and deductibles.
But, if you want to switch from a Supplement plan to an Advantage plan, the AEP is a good time to make that switch.
People concerned about some of the gaps in original Medicare have the option to enroll in insurance products regulated by the government but provided by private companies. These are products designed specifically to fill some of the different gaps in Medicare.
They include:
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Medicare Part D stand-alone prescription drug plans, which cover the cost of most prescription drugs. Medicare Supplement plans, which cover portions of the deductibles, coinsurance and out-of-pocket costs not covered by original Medicare. Medicare Advantage plans, which bundle together the Part D drug benefit with some additional coverage for deductibles, coinsurance and out-ofpocket costs.
Each type of supplemental coverage has different guidelines for when you can enroll, change and cancel your coverage. There are new Medicare annual enrollment dates. Most beneficiaries can change a Medicare Advantage plan or stand-alone Medicare prescription
It’s critical to compare drug coverage every year PlanPrescriber.com, an internet company that allows people to compare Medicare plans side-by-side, looked at 25,000 user sessions on its website between November 15, 2010 and December 31, 2010. The site found that, on average, a user could save over $500 per year — over $40 per month — by reviewing their options and changing their prescription drug plan.
Get star power in 2012
The Affordable Care Act requires a star rating system to be used for Medicare Advantage plans, beginning in 2012. Plans get a rating of 1 to 5, with a 5 star rating equating to an “Excellent Performance,” and a 1 star rating equating to a “Poor Performance.” If you’re lucky enough to have access to a 5 star plan, consider it as an option for your coverage. One benefit of a 5 star plan is that you can enroll at any time, even outside of Medicare’s annual enrollment period. A great place to review and research the different Medicare products available in your zip code is www.planprescriber.com.
Safety Tips for Students Abroad
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Stress Busters I
f you feel irritable, have a hard time concentrating, have low energy or a hard time sleeping, you could be showing signs of stress. In fact, it seems that most Americans are feeling stress these days. The American Psychological Association’s (APA) 2010 Stress in America survey disclosed that stress is taking a toll on physical health, as well as the emotional well-being of individuals and families. The majority of Americans live with moderate to high levels of stress but have a hard time making changes to cope with it. The survey also found that: • Two-fifths of surveyed adults reported overeating or eating unhealthy foods because of stress. • Nearly one-third of respondents said they skipped a meal because of stress. • More than four in ten said they had lain awake at night. • The most common physical symptoms of stress reported were irritability (45 percent), fatigue (41 percent) and lack of energy or motivation (38 percent). If you’re feeling stressed, take heart. There are some things you can do to manage your stress. The APA recommends that you:
Understand how you stress
How are your behaviors or thoughts different under stress? Do you have a harder time concentrating or making decisions? Do you lash out in anger? Or do you experience headaches, muscle aches or lack of energy?
Identify sources of stress
What triggers stressful feelings? Are these stress triggers related to family, health, financial decisions, work, or something else?
Find healthy ways to manage stress
Participate in stress-reducing activities like exercising, meditating, yoga, or talking things over with friends or family. Reaching out for support from others is another important part of stress management. It’s also important to take care of yourself with regular sleep, healthy eating and plenty of water. These are longer term solutions. But if time is at a minimum and you need some quick, safe and effective stress relief, you may want to try C3* for Stress, an allnatural drink mix of botanicals, vitamins and minerals that helps you relieve symptoms of stress so you can stay calm, cool and connected to your natural energy. Stimulant- and sedative-free, C3 minimizes the negative effects of stress, allowing you to be more productive, whether on a tight deadline, facing an overwhelming to-do list or experiencing a hectic situation. For new customers, a free sample of the work week fivepack is available at www.C3forStress.com. Just pay for shipping and handling. The warning signs of stress should not be taken lightly, so listen to what your body is telling you. By recognizing the triggers and understanding how you respond to it, you can healthfully manage and take measures to avoid the long-term problems associated with stress.