A non-existent connection between communication channels and paths is a nightmare of modern enterprises. Unorganized and inefficient communications are the cause of communication blocks, failed connections and more difficult contact traceability. Despite the progress of business communications the enterprises still suffer the consequences of the gap between telephony and information systems. Iskratel and Microsoft offer their help at bridging this gap. Their contributions to the company are:
All types of operating interactions are started, collected and archived via the same application that can be accessed even by employees absent from their workplaces. The same is valid for the access to the event calendar and the contact list.
- Click to dial (audio- and videoconference) - Instant messaging (IM) - Presence status display - Collaboration during the creation of documents (commenting, correcting, archiving and versioning of working documents) - Virtual meetings - Distance learning Employees are justifiably lost in a multitude of electronic identities – office and home telephone numbers, fax numbers, electronic and IM addresses. Electronic anxiety is additionally intensified by a vast multitude of passwords and authentication mechanisms. Instead of communications finding their way to employees, it is up to employees to find their way to communications. IUC means more than just the transition of business communications to an IP technology platform. The solution merges formerly divided communication infrastructure fields. Voice and fax messages are transfered using the same network elements as emails and web content.
Significant UC capabilities About 90% of the people participating in a poll consider legacy telephony and e-mail as the most frequently used communication modes. Considering the results of the poll (source: Infonetics Research, April 2008) the two services must be integrated into a unified communications solution (UC).
About Microsoft Microsoft (Nasdaq: MSFT) was founded in 1975 and is the leading global provider of software, services and solutions that help individuals and enterprises to fully realize their potential. The Microsoft brand and logotype are registered trademarks or trademarks of the Microsoft company in the USA and other countries. The names of the companies and products mentioned in this text can be the trademarks of their respective owners.
About Iskratel Iskratel develops integrated telecommunications solutions for the future information society. With 60 years of experience in telecommunications, Iskratel ranks among the world’s leading high-tech companies. The company provides integrated telecommunications solutions for fixed and mobile telephony, next generation networks, and management systems for telephone networks. Bringing together experience and intellectual capital with creativity and innovation Iskratel is able to successfully build conventional telecommunications networks and next generation networks and, most recently, to upgrade existing systems to the coming IMS technology. The company has more than 1100 employees and more than 300 people in subsidiary companies in 20 countries. The presence of Iskratel’s employees in other countries ensures the complete compatibility of network solutions provided by the company with national telecommunications requirements and the requirements of the company’s partners.
The collaboration between Iskratel and Microsoft is a prime example of the global trend for the unification of telecommunications and informatics. It combines their best features. Unified communications – once a utopian goal of the business world – are already here.
Capacity
Iskrateling,
90%
Integration with a telephone system
Ljubljanska c. 24a, SI 4000 Kranj, Slovenia Phone: +386 (0)4 207 62 76, Fax: +386 (0)4 207 62 77
84%
Integration with an e-mail system 68%
Integration of a calendar
e-mail: info@iskrateling.si
www.iskrateling.com
51%
Find me/follow me
49%
Collaboration tools Personal call routing
46%
Integrated softphone communications client
45% 0%
Source: Infonetic Research 2008
Copyright 2008 Iskratel and Microsoft Corporation. All rights reserved. The information in this document is subject to change without prior notice. This document is of an informative nature only. Iskratel and Microsoft do not accept responsibility for any errors in this document.
IN A GLOBAL WORK ENVIRONMENT
ISKRATEL IUC
COMMUNICATION CONVERGENCE
WE AND OUR PARTNERS ARE CREATING A BETTER TOMORROW.
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5
20%
40%
60%
80%
The percentage of marks 6 or 7 on a scale of 1-7.
100%
Iskratel Electronics, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 34 96, fax: +386 (0)4 207 29 91, e-mail: info-ite@iskratel.si, www.iskratel-electronics.si Iskrateling, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 (0)4 207 62 76, fax: +386 (0)4 207 62 77, e-mail: info@iskrateling.si, www.iskrateling.com Monis, Oktyabrskoy revolucii str. 99, UA – 61157 Harkov, Ukraine, phone: +380 577 15 80 00, fax: +380 577 15 80 16, e-mail: monis@monis.com.ua, www.monis.com.ua Iskrauraltel, Komvuzovskaya str. 9a, 620137 Yekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: iut@iskrauraltel.ru, www.iskrauraltel.ru Iskrabel, Harkovskaya str. 1/601, BY - 220073 Minsk, Belarus, phone: +375 17 213 03 36, fax: +375 17 251 74 59, e-mail: pihtin@iskrabel.by Iskracom, Naurizbay batyra 17, office 213, 050004 Almaty, Kazakhstan, phone: +7 327 2917 166, fax: +7 327 2917 166, e-mail: a.nikonov@mail.ru ITS Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 323 53 99, e-mail: info@its-sk.com.mk, www.its-sk.com.mk
IUC - Iskratel Unified Communication
Unify Your Business Communications