Mar/Apr 2019 Window on rental housing magazine

ON RENTAL HOUSING

MAR APR 2019

THIS ISSUE:

APRIL IS

RPM Careers Month

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PG.

Evolution of Community Outreach 14 Apartment PAC Austin Reception 20 T H E O F F I C I A L P U B L I C AT I O N O F T H E

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CONTENTS MARCH / APRIL 2019 ISSUE

FEATURES 14 AAA Community Outreach The evolution of association events

18 Outreach Volunteer Event Ronald McDonald House

20 Apartment PAC

Austin Reception

Thank you for making an economic difference

Celebrate Fair Housing month in April 2019

15 Spring Golf at Top Golf March 28, 2019

16 April is Fair Housing month April 18, 2019, with Bill Warren

22 RPM Careers Month in April Share your #RPMoments

23 5 Strategies

to Maximize Your Resident Retention

24 Bowl-A-Rama Tournament April 25, 2019

Fair housing seminar April 18, 2019

25 Making the Case for Professional Development

26 Jockeys and Juleps Trade Show May 23, 2019

MARCH / APRIL /

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Austin Apartment Association 2 0 1 8 -2 019

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

IN EV E RY I SSUE 5

Leadership

12

Industry Update

6

Calendar

19

Market Update

8

President’s Perspective

28

Education Opportunities

10

New Members

30

Law in Order

11

Diamond Sponsors

34

Products/Services Directory

Publishing Director Emily Blair

Editor Jennifer Cox (512) 323-0990

Administrative Staff Emily Blair, Executive Vice President, emily@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations,

paul@austinaptassoc.com Jennifer Cox, Director of Marketing & Communication,

jennifer@austinaptassoc.com Jerrica Deloney Witte, Director of Education jerrica@austinaptassoc.com

Jeanette Gonzalez, Receptionist, Admin. Assistant,

jeanette@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development

robbie@austinaptassoc.com Event Photos by David Cox www.davidcox.org

Design by Graphic Engine Design Studio

www.GraphicEngine.net

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ADVE RTI SE R I N DE X IFC Austin Energy

41 CORT

55 Charter Furniture

1

Gage Multifamily

43 Maintenance Supply

57 BG Multifamily

2

Camp Construction

45 Austin Estate Gate

59 Ameristar

7

Century A/C Supply

47 Ameristar

OBC Rago Personnel LLC

17 CSC Service Works

49

17 Apartment Lines

51 Compound Security Specialists

37 WASH 39 Guardian Construction

Homeland Staffing, Inc.

53 D2D Direct

The advertising and article submission deadline for the May/June 2019 issue of Window on Rental Housing is March 15, 2019. The advertising and article submission deadline for the July/August 2019 issue of Window on Rental Housing is May 15, 2019. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990.

Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2018 -2019 EX ECUTIV E COMMIT TEE

2018-2019 BOARD OF DIRECTORS Kris Burleson, Gage Multifamily Services Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Shannon Green, Weinstein Properties Lyndsay Hanes, CAM, CAPS, CPM, Topaz Asset Management

Renee Zahn CAM, NALP, ARM, CPM

Greystar

Sandy Eckhardt CREA Management President-elect

Terri Needham

Ryan Harmon, CAS, Camp Construction

CAS

Sam Levassar, CAS, Camp Construction

PS Landscapes

President

Jade Lovera, CAM

Vice President

Stephanie Naylor, CAS, Flooring Warehouse Chelsea Kneeland, CAS, RentPath Shay Mickler, The Liberty Group Lindsey Osborne, CAS, RentPath Stephanie Petersen, Bluebonnet Commercial Management Christi Pyle, CAM, CAPS, Churchill Forge

Stephani Park Oden Hughes Secretary/Treasurer

Christy Sanchez,

Katya Watson

Theresa Ebner

Tracey Slappey-Scott, Pinnacle

CPM

CAM

CAM, CAPS, CPM LDG Development Past President

Missy Sterns, CAPS, LDG Development

Alliance Residential

Greystar

VP at Large

VP at Large

A A A PAST PRE SIDENTS John Harrison* (64) Frank Montgomery* (65) Jim Eichelberger* (66) Andy Wagner* (67) Ray Littlefield* (68) George Nalle* (69) Don Jackson (70) Gene McGregor (71)* Ed Hamel (72) Barry Gillingwater* (73) James Raper (74) Rich Ellmer (75)

Jim Solt* (76) Steve Colella (77) Ted Hendricks* (78) Hank Guerrero* (79) Don Tait (80) Ray Head (81) Ed Norton (82) Bob Benson (83) Jimmy C. Elliott (84) Joe Sharp (85) Dick Obenhaus (86) Susan Melton (87)

Carl E. Beck (88) Kim M. McGregor (89) Beth Holt (90) David Stapleton, CPM (91) Sheri Gallo (92) Gina Roberts (93) Carol Martine, CPM (94) Keith Warner (95) Michael R. Hill, CPM (96) Vicki L. Sharp, NALP, CAPS

Anna Kelley* (99)

(97)

Sherry Perrin (07-08)

Kim M. McGregor (98)

Jana Ellis (08-09)

*deceased

PSC Members at Large

Of Counsel

Bill Roland, CPM, CCIM (00-01) Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Kara Garst (09-10) Sarah Thompson (10-11) Brooke Mahoney, CAPS

(11-12)

Carol Martine, CPM (02-03) Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07)

Sandy Eckhardt (12-13) Colleen Grahn (13-14) Robbie Robinson (14-15) Gus Villegas (15-16) Theresa Ebner (16-17) Dwayne Stewart (17-18)

2018- 2019 COMMIT TE E CH AIR PER SONS Austin Supervisors Council

Investment Committee

Communications Advisory

Leadership

Kimberly Faulkner Tracy Slappey-Scott

Lindsay Doud, CAS Stephanie Naylor, CAS

Stephanie Petersen Ben Wells, CAS Theresa Ebner Legislative

Lindsay Doud, CAS Toni Rackley

Shannon Green Lyndsay Hanes, CPM Katya Watson, CAM

Education Advisory Council

Membership A Team

Community Outreach

Dedra Bouffard, CAM Food Drive

Stephanie Naylor, CAS Terri Needham, CAS Paige Russell, CAM

Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team

Cindi Reed Ryan Harmon, CAS

NextGen

Tiffany Angelle Blankman Shay Mickler Kelsea Vernon Theresa Ebner, CAM, CAPS, CPM Gus Villegas

Lindsay Doud, CAS Brian Hackworth, CAS Ryan Harmon, CAS Chelsea Kneeland, CAS Shay Mickler, CAM, CAS Toni Rackley Anna Samaratunga, CAS, Haydee Scott, CAS

Products & Services Council

Strategic Plan Task Force

Political Action

Terri Needham CAS, Chair Lindsey Osborne, CAS, Chair-elect Rene Flores, CAS, Vice Chair Eric Watson, CAMT, CAS, Immediate Past Chair

Bill Warren, Warren Law Firm Texas Apartment Association

512-479‑6252

National Apartment Association

703‑518‑6141

Meagan Johnston, CAPS Jade Lovera, CAM Chelsea Kneeland, CAS Stephanie Naylor, CAS

MARCH / APRIL / 2019 /

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Calendar of EVENTS DATE EVENT

5-6

APRIL 2019 PLACE

NAA Advocate

TIME

Washington, D.C.

7-8 NAA Spring Governance and Capitol Conference

Washington, D.C.

PLACE

TIME

2 Legislative Committee – CLOSED MEETING AAA 9:30am 3

Hands On A/C – North Session TBD 8:30am-11:30am

7 Work Habits for a Radically Changing World with

Alexandra Jacki Norris Conference Center 9am-12pm

4

Hands On A/C – South Session TBD 8:30am-11:30am

9

Leasing 102: Show Me the Money AAA 8:30am-11:30am

12-15 CAM Slam! Part One

AAA 8:30am-4:30pm

9

Ambassadors A-Team

AAA

9am

12

Ambassadors A-Team

AAA

9am

9

M-Team Mentors

AAA

10am

13

CAS Slam! Day One

AAA 8:30am-4:30pm

9

Education Advisory Council

AAA

12pm

19

NextGen Committee

AAA

12pm

10-13 TAA Conference and Lone Star Expo Houston

20

Maintenance Roundtable

AAA

2pm-3pm

21

Learn at Lunch: Paint for Renovations and Maintenance

AAA

12pm-1pm

21

NextGen Selfie Scavenger Hunt Domain

25

AAA Lyceum Module Two

AAA

26

CAS Slam! Day Two

AAA 8:30am-4:30pm

26-29 CAM Slam! Part Two

9am-4pm

AAA 8:30am-4:30pm

26 Executive Committee – CLOSED MEETING

Headliner’s Club 12pm

6

DATE EVENT

26

AAA Board of Directors

AAA

28

CAS Slam! Day Three

AAA 8:30am-4:30pm

28

SPRING GOLF AT TOP GOLF Top Golf 12:30pm-4:30pm

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5pm

16

NextGen Committee

AAA

12pm

17

AAA Lyceum Module Three

AAA

9am-4pm

18 Fair Housing with Attorney Bill Warren

AAA 8:30am-12pm 22-26 CAPS Credential Course

AAA 8:30am-4:30pm

25 Learn at Lunch: Your #1 Amenity – The Pool

AAA 12pm-1pm 25

80s BOWL-A-RAMA

Main Event

30

ROI Exchange: Budgeting

AAA

6pm-10pm 11:45am-1pm

30 Executive Committee – CLOSED MEETING Headliner’s Club 12pm 30

AAA Board of Directors

AAA

5pm

shutterstock

MARCH 2019

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President’s

PERSPECTIVE GET TO KNOW OUR NEW EVP A sit down with Emily Blair

Renee Zahn, NALP, CAM, ARM, CPM Greystar Real Estate Partners 2018-2019 President

Just like the sand flowing from one side to the other – so does information and ideas in an organization.

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I

n my first article, I spoke about how our industry is the (unintentionally) best kept secret – well we didn’t want our new Association Executive to be the next best kept secret!

So, I took some time and sat down with Emily Blair, CAE to “pull back the curtain” so-to-speak; and shed some light on our new Executive, in hopes you get to know her beyond her official bio.

In asking about how Emily sees her role at the Association, she talked about the image of an hourglass. Just like the sand flowing from one side to the other – so does information and ideas in an organization. Imagine the hourglass being turned repeatedly, in the same pattern. Whether is the Board in the top glass bulb and

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members in the lower one; or committees in one bulb and the AAA team in another – whatever combination, she

Emily has numerous goals, but her guiding vision for AAA is always to be prepared for the next year and be relevant in five years. sees herself as a conduit or facilitator to ensure the smooth flow of information and ideas back and forth between the two. Just as the sand flowing

through the hourglass marks the passage of time so does the information flow enable innovation and movement forward.

But how did she arrive here? Just like I wasn’t a kindergartener saying, “when I grow up, I will be an apartment manager,” Emily wasn’t exactly listing “association executive” among the aspired professions of teacher, nurse and fireman most widely held at a young age.

Emily Blair wanted to be an interior designer. She wanted to follow in the footsteps of her grandmother who had an amazing artistic design eye (with great style) who designed all the homes her grandfather built.

Alas, after one art class in college – and a very honest counselor – she was told she should probably find

another line of study. So, Emily decided to try an alternate path in business and marketing. While in college in Michigan, her internship with the local Home Builders Association affiliate was the spark she needed to pursue the nonprofit path. Her years of experience with HBAs in Michigan and Austin led her to continuing her interest in advocating for and advancing housing – and now in multifamily here with Austin Apartment Association.

Emily has numerous goals, but her guiding vision for AAA is always to be prepared for the next year and be relevant in five years. As an example, the way we communicate now is different than how we communicated ten years ago, and it stands to reason it will also be different five years from now. She wants to ensure that members can offer feedback in whatever method is most convenient to them. She also wants to make sure that we gather the data from that feedback accurately. She is essentially a data nerd with no artistic ability.

Outreach and Public Relations are two specific areas where Emily would like to focus her efforts for the Association. She wants to elevate the profile of the Austin Apartment Association by increasing our involvement and partnership with other community, chamber and nonprofit groups. She wants to facilitate those connections by attending meetings and cultivating individual relationships.

Additionally, she wants to join in the lively discussion and collaborate with TAA, NAA in bringing more positive press for our industry to the Austin market. Her plan is to develop and source more stories within our association that can be presented to local news organizations as a complete package.

Just as we do as industry professionals, Emily is hoping that the members give her the opportunity to build trust and offer a willingness to take on the challenges of new opportunities. At the AAA office, she hopes to maintain an open-door policy with staff and members alike – much like the open funnel of an hour glass – keeping information flowing between the two groups to optimize communication and collaboration. She also promises not to do any re-decorating.

MARCH / APRIL / 2019 /

9

New MEMBERS AAA welcomes these new members who joined the association between December 1, 2018, and January 31, 2019. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

AAA wrapped up a very successful membership drive on October 31st adding 46 new members to our ranks to give us a total membership count of 1,077 – just shy of our 1,100 total members goal. No worries; we’ll get there in 2019!

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS Avanath Realty

Austin, TX Number of reported units: 280

Berry Properties

Kyle, TX Number of reported units: 0

Fairfield Residential

San Diego, CA Number of reported units: 248

Lisansky Properties

Austin, TX Number of reported units: 1

Morningside Equities Group, Inc.

Chicago, IL Number of reported units: 238

Suhr Properties

Temple, TX Number of reported units: 2

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Sprinklers-Automatic-Fire Allied Fire Protection Odette Castillo Buda, TX 78610 512-719-4872

Pest Control

Burnett’s Pest Control Services David Burnett Austin, TX 78739 512-789-8225

Parking Permits

Citywide Parking Enforcement David Perroni Austin, TX 78702 855-981-2600 www.citywideparking.com

Renovations

DS Electric Service LLC Daniel Segura Kyle, TX 78640 512-361-9075

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Fire Sprinkler SystemsInstallation Service & Inspection Fire King LLC Summer Whitlow Austin, TX 78754 512-425-0272

Security Deposits

Jetty Chad Somodi New York, NY 10011 855-695-3889 www.jetty.com/propertymanagement

Landscape Consulting

Matcha Landscape Consulting Steve Matcha Round Rock, TX 78665 512-435-1826

General Contractors

Middleton Construction Keith Middleton Driftwood, TX 78619 512-426-2905

Roofing Consultants

NGTX Enterprises Monica Sanders Georgetown, TX 78628 512-962-5181 www.ngtxenterprises.com

Water-Extraction

Paul Davis - Austin Gary Smith Spicewood, TX 78669 512-795-4161 www.pauldavisaustin.com

Real Estate-Consultants Popp Hutcheson PLLC Gilbert Davila Austin, TX 78746 512-473-2661 www.property-tax.com

Leak Detection & Repair

SouthCross Kristi Stone Houston, TX 77063 713-664-1120 www.southcrosssecurity.com

General Contractors

Syndicated Construction Services Mark Rawlings Buda, TX 78610 512-789-3328 www.syndicatedgc.com

Landscape Installation/ Irrigation

Texscape Services, LLC Roxanne Jones Houston, TX 77064 281-846-3779 www.texscapeservices.com

Lighting Fixtures & Supplies

Western Facility Services Group West Budreau Austin, TX 78758 512-582-0500 www.westernfsg.com

Industry UPDATE LOCAL AND NATIONAL MEETINGS ON THE HORIZON

By Paul Cauduro, AAA Director of Government Relations

All Eyes Turn to Housing

The housing “stuff” the council wants to do goes far beyond what has been done in the past.

A turn of events in late 2018 has the City of Austin eying big plans to spur the development of more housing, especially attached-wall rental housing of all shapes and sizes, in 2019 and beyond. The housing plans and programs on the horizon bodes well for property owners and rental property managers, and the Austin Apartment Association is poised to provide input and perspective as the housing plans and programs unfold.

The sharp turn toward housing began this past August when Austin Mayor Steve Adler announced his intention to scrap the re-write of the Austin Land Development Code, known as CodeNEXT. The city council subsequently voted unanimously to end CodeNEXT shortly after the Mayor’s announcement. The decision to abandon the effort was monumental because the city had spent more than five years and about $8.5 million on several drafts of the new code that would have guided what could be built in Austin and where it could go.

Exactly why the city pulled the plug vary, but it was clear to many that the code re-write was dividing the city between those that wanted bold changes in the rules to streamline more housing developments and those that were leery of new and diverse housing in older, more established neighborhoods. The proponents of neighborhoods stability even went so far as to force a ballot proposition calling for public vote on any new land development code drafted. This proposition was ultimately defeated in the November election.

When the city council took its action to scuttle CodeNEXT they gave instructions to City Manager Spencer Cronk to create a path forward in 2019 to implement changes to the land development code. Cronk’s plans have yet to be revealed, but the most active participants in the original ill-fated process think that separating the process into smaller, more digestible parts is the only path forward and is a path that will produce quick results. However, even with a new revamped process there will still be many residents working hard to keep

multifamily rental housing from being developed in, or even nearby, existing neighborhoods. At this juncture, the only thing that is certain is that the existing land development code has many pitfalls and is ill-suited to accommodate the demand for housing in this booming city. A new code, or major re-write of the existing code will happen.

In November, the public voted to pass seven separate bond propositions carrying a total price tag of $925 million. The largest proposition among the seven was a $250 million affordable housing bond. The city broadly outlined how the money authorized under the housing bond would be spent, with the largest portion, $100 million, going toward buying land. The remaining funds will be used as follows: 94 million for rental housing development assistance, $28 million for a home ownership program and $28 million for a home repair program.

In conjunction with the bond passage, two new city council members were elected. The campaigns of the two new council members promised new vision on existing problems. This new council vision was acknowledged by Mayor Adler when he stated “I think the new council members lean away from the status quo and into making change….On the campaign trail, there were voices that argued more for the status quo and against change, and most of those voices did not do well in the election. I think people indicated they want us to actually be doing stuff.”

The housing “stuff” the council wants to do goes far beyond what has been done in the past. The last affordable housing bond totaled $65 million and was passed in 2013. Those funds helped fund the creation of 2,253 housing units at rates affordable for people with incomes less than 80 percent of the median for Austin.

About $2 million also was spent on land acquisition.

To visit these tools and become a registered user of them go to: http://austintexas.gov/department/online-tools

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With a new city council, a renewed effort to re-write the Land Development Code, and $250 million in new funds to address affordable housing issues it is easy to see that the city council will be focused on housing policy, and this is sure to impact Austin Apartment Association members. In order to insert the AAA into the dialog, small group meetings with the Mayor and two council members have already been held with more meetings with city council members being planned.

The discussion at these meetings focus on finding solutions to several lingering issues such as the collection of personal information when obtaining annual swimming pool permits, the always-increasing city fees, permits and taxes and the cumbersome enforcement of the Repeat Offenders Program. At the same time, we are reminding them that AAA members have unique rental property expertise and perspective that could be instrumental when refining housing policies or when crafting new housing plans and programs. For more information about these meetings and the topics being discussed contact me by calling the AAA office or send an email to paul@austinaptassoc.com

NAA On Capitol Hill

Emotional Support Animals

As this edition of WINDOW was going to press, the National Apartment Association was preparing to host industry professional from all across the county for meetings on Capitol Hill with all U.S. Senate and House members to discuss problems and solutions facing the apartment industry.

Apartment owners and operators are required to make reasonable accommodations in rules, policies, practices, or services, when such accommodations may be necessary to afford a person with a disability equal opportunity to use and enjoy a dwelling unit or common space. Similar to the airline industry, a lack of clarity in the law governing reasonable accommodation requests in housing has created a loophole for bad actors to abuse the system, creating a cottage industry of online outlets that produce the verification required by law for the right price. The AAA receives numerous calls on this issue and has presented many training seminars on the topic.

Flood Insurance The National Flood Insurance Program (NFIP) FIP is especially important because there is largely no readily available private flood insurance market to most property owners. The NFIP ensures that affordable flood insurance is available at all times in all market conditions for every at-risk rental property. This will be particularly important in Austin because the city is establishing new floodplain boundaries and that may require more properties to obtain flood insurance.

NAA Position: Since federal law requires apartment owners with federally-backed mortgages to purchase flood insurance Congress should enact a long-term reauthorization of the NFIP to prevent market disruption and support program reforms that will better mitigate flood risk for apartment communities.

In order to insert the AAA into the dialog, small group meetings with the Mayor and two council members have already been held with more meetings with city council members being planned.

NAA Position: The National Apartment Association strongly supports the rights of persons with disabilities to make reasonable accommodation requests so they may have equal opportunity to use and enjoy a dwelling. NAA urges the US Department of Housing and Urban Development to revise its regulations regarding emotional support animals or take other steps to mitigate potential abuse and ensure that the benefit of a reasonable accommodation applies to only those who legitimately need it.

MARCH / APRIL / 2019 /

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Evolution of AAA’s Community Outreach

BY JENNIFER COX AAA Director of Marketing & Communication

S

ome projects have come and gone (bingo at the retirement home, trail of lights, cell phone drives and Operation K.I.S.S.), some are in response to current events (hurricane and wildfire relief ), and others have stood the test of time – most notably the Doc & Gayle Young Food Drive. For the past few years, our association has chosen to focus on four main outreach endeavors: Brady’s Bridge, AISD Back to School Bash, the Red Cross, and the Food Drive. We throw the majority of our volunteer hours and financial backing to these four projects. As the theme for this year’s Window magazine is “Evolution,” let’s see how our Community Outreach projects have evolved over time to get us to where we are today.

Toys for Tots, an annual toy drive held by the U.S. Marine Corps in December has now evolved to our support of Brady’s Bridge.

Brady’s Bridge is a local non-profit created by a former member of AAA to provide individualized care in a group setting for kids of all abilities. Since 2016, AAA volunteers have raised funds around the holidays to support Brady’s Bridge and their Christmas Tree Drive, an effort to provide little decorated Christmas trees to children who must spend their holiday in the hospital.

Operation K.I.S.S., a summer-long school supplies drive donated to area charities, has changed to our support of AISD’s annual Back to School Bash, a citywide program that donates supply-laden backpacks to Austin ISD students through

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Family Resource Centers, the International Welcome Center and the Refugee Family Support Office. Families and students also receive free haircuts, eye exams, booster seats, Child ID Kits, and various health screenings.

For seven years, AAA’s Got Talent show raised money for the Red Cross through this springtime event showcasing talent of AAA members. Starting in 2019, AAA volunteers created the inaugural volunteer emergency response team for Red Cross. This group of trained volunteers will be specifically utilized to call on to respond to emergencies at apartment communities in our area such as fires, floods and other emergencies.

The Food Drive is AAA’s longest-standing outreach program. In 1986, a small group of volunteers raised $600 dollars over several days to buy food for some apartment community residents in need at Thanksgiving. Thirty-two years later, the Austin Apartment Association’s annual Doc & Gayle Young Food Drive has raised more than $869,000 to purchase food for over 23,050 families and give financial support to food pantries in 10 counties surrounding Travis.

Committee members ask for financial donations and coordinate several fundraisers each fall, including putting on

happy hours, a volleyball tournament and conducting silent auctions. The committee works on a $0 budget; all items and venues are donated by generous companies, businesses and individuals. Each year, 1,350 food packs are hand-delivered by volunteers to the Austin Housing Authority, the Texas Department of Protective and Regulatory Services Rainbow Room, SAFE Austin and Foundation Communities on the Tuesday before Thanksgiving.

Along with the countless volunteer hours spent on our Community Outreach projects (we haven’t even mentioned our various monthly outreach projects with Ronald McDonald House, SAFE Alliance, Capital Area Food Bank, Austin Pets Alive and Keep Austin Beautiful), the Austin Apartment Association contributes financially to the Red Cross, SAFE Alliance, AISD and one other organization related to housing Austin’s homeless population – Front Steps was our recipient in 2018.

It’s impossible to know the true impact of our community outreach projects, but be assured it will always be an important – and evolving - part of our association.

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The Austin Apartment Association has a long and varied history of outreach. It’s even part of our by-laws to give back to the community; that’s how important outreach is to our association.

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Outreach Volunteer Event

Breakfast for

Ronald McDonald House

O

ur January Outreach Event was to cook breakfast for families currently staying at Ronald McDonald House. The Central Texas Ronald McDonald House and Ronald McDonald Family Rooms provide a comforting “homeaway-from-home” for families to stay so they can fight their child’s illness or injury together.

Read more about Ronald McDonald House of Central Texas: rmhc-ctx.org

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January 2019

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

91.7% 1,232 $/mo 1.41 $/sf/mo 874 sf

Past 12 Months: 6.7% Rental Rate growth 11,348 units absorbed Operating Supply: 971 communities 226,019 units Recently Opened (12 mo): 39 communities 9,235 units

The box on the left displays a snapshot of the current market conditions.

Proposed Construction: 42 communities 11,784 units

92

1300

The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities.

Effective rental prices are calculated net of concessions and utility adjustments.

The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

Under Construction: 35 communities 9,609 units

History of Effective Price & Occupancy

1250 90 1200

1150

J F M A M J J A S O N D J F M A M J J A S O N D 2017

2018

Price ($/mo)

Occupancy %

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

HOTTEST SUBMARKETS

CONCESSIONS

Over The Past 3 Months

Rank Submarket

Annualized % of Mkt Growth % Absorbed Downtown/ SoCo/ Barton Springs 1.1% 0.9% Northeast 0.5% 0.9% Round Rock/ Georgetown -1.2% 1.1% Pflugerville/ Tech Ridge/ Wells Branch -1.2% 0.3% San Marcos/ Kyle/ Buda -1.6% 0.4%

Class

1 2 3 4 5

ALL A B C D

Total Units w/ Concessions 73,971 26,347 23,884 20,978 2,762

% of Total Units 33% 46% 36% 27% 11%

Other Texas Markets HOUSTON Occupancy: Price: Rental Rate: Size:

89.6% 1,022 $/mo 1.16 $/sf/mo 882 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

88

89.9% 941 $/mo 1.11 $/sf/mo 850 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

91.6% 1,103 $/mo 1.26 $/sf/mo 874 sf

Past 12 Months: 1.1% Rental Rate growth 7,966 units absorbed

Past 12 Months: 3.8% Rental Rate growth 5,775 units absorbed

Past 12 Months: 3.7% Rental Rate growth 21,321 units absorbed

Operating Supply: 2,763 communities 647,941 units

Operating Supply: 899 communities 190,162 units

Operating Supply: 3,052 communities 714,795 units

Citywide Effect -2.0% -3.0% -2.1% -1.1% -0.3%

Average Special -5.8% -7.0% -5.7% -4.1% -2.8%

ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket data for over 3.5 million apartment units in AZ, FL, GA, NC, TN, and TX. Cindi Reed Account Manager 512.969.1499

MARCH / APRIL / 2019 /

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APARTMENT PAC AUSTIN Reception R

R

JA N UA RY 24, 2 01 9

J.W. Marriott, Downtown Austin Members of Apartment PAC Austin and special guests Texas Apartment Association’s Vice President of Government Affairs David Mintz, and General Counsel Sandy Garcia Hoy were treated to an invitation-only reception at the J.W. Marriott this January.

We are all so proud of the members who are first time donors and those who have continued to renew annually to Apartment PAC Austin; your support is crucial to advancing the multifamily rental housing industry in Central Texas.

The funds raised by Apartment PAC Austin provide the financial support needed to promote our AAA Political Action Committee’s legislative agenda and provide education and increase industry awareness amongst our association members and political representatives alike. A huge thank you goes to each and every one of you for making an economic difference for the multifamily rental housing industry.

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Texas Apartment Association’s Vice President of Government Affairs David Mintz, (second from right), and General Counsel Sandy Garcia Hoy, (third from left), addressed the crowd on the importance of having a voice at all levels of government. Also pictured (l to r) are AAA EVP Emily Blair, AAA Government Relations Director Paul Cauduro, and AAA Past President Carol Martine.

Want to be a part of this awesome group of Apartment PAC Austin supporters?

Sign up online at austinaptassoc.com/apartment-pac-austin, or call the AAA office at 512-323-0990.

MARCH / APRIL / 2019 /

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Share your #RPMmoments during RPM Careers Month!

What’s happening during RPM Careers Month?

April is RPM Careers Month, and this year we are bringing back our #RPMmoments challenge on Instagram! Here’s your chance to share why you love your RPM career and win some fabulous prizes.

Follow us on Instagram.

@RPMCareers How do I take part in RPM Careers Month?

Participating is easy! Just follow RPM Careers on Instagram to get the scoop on challenges throughout the month of April, and sign up to receive challenge updates at RPMcareers.org. Post your challenge entries on Instagram using the hashtag #RPMmoments.

Throughout the month, we will be highlighting our favorite #RPMmoments. At the end of the month, we will announce this year’s winners!

Visit RPMcareers.org/toolkit to check out our promotional materials, including 2019 RPM Careers Month logos and suggested social media content so you can help us get the word out!

How can I prepare for RPM Careers Month?

Start spreading the word about April’s RPM Careers Month and the various ways members of the RPM industry can participate.

You and your team can start brainstorming and collecting your #RPMmoments now to highlight what makes your career rewarding all year round. Check RPMcareers.org/toolkit for more information to help your team and others in your network not only cash in on this year’s amazing prizes, but share our love of the industry.

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5 Strategies

to Maximize Your Resident Retention

BY ASHLEY TYNDALL

A

good multifamily professional knows that resident retention is key to the success of the community and bottom line.

Retaining residents is just as important, if not more so, than getting new ones.

According to the National Apartment Association’s 2017 Income and Expense Report, the average annual resident turnover is 51 percent.

Inevitably, move-outs mean additional maintenance costs and loss of rent. In fact, the cost of a single turn is typically in the range of $1,000 but can grow to $2,500 to $5,000 depending on the property, according to Property Manager Minutes. Additionally, in a 2017 survey by Satisfacts, the average turn cost was found to be $2,811 per unit.

Reducing resident turnover doesn’t only make financial sense, but it can also lead to stronger long-term relationships with your community and added value to the property.

Property Manager Minutes estimates that reducing turnover by one per month can save $20,000 in annual expenses and liberate 96 hours of work from the maintenance team that can be spent on other pertinent issues.

However, solving the issue of resident retention is no easy task. The following are five strategies for multifamily professionals to maximize retention and enhance the resident experience in the process: 1. Develop a Strong Brand Identity & Resident-Friendly Website

A website is the centerpiece of a strong brand identity, which is why your multifamily property needs to make it the best it can be. Your website is likely the first place prospective residents will turn when researching your property, and the first thing current residents will share with friends when recommending your community.

As more people access the internet via their

mobile devices, responsive web design will continue to be the most important feature for apartment websites. A good property website will be mobile-friendly, responsive, creative, and will drive brand recognition.

2. Distribute a Resident Newsletter

Newsletters aren’t just a tactic to market your property; they are a way to stay in front of your residents on a regular basis and offer them fun, resourceful information. Consider distributing a newsletter every week or month to offer reminders to residents of all the fun events taking place in your community. Your newsletter should be as fun and creative as it is informative. Take this opportunity to offer resident deals, amenity or property updates, highlight community events, and other value-add content.

3. Create & Maintain a Social Media Presence

Social media is important in attracting new residents, but it’s also critical in building loyalty. Today’s residents want you to meet them where they are most active, and right now that’s on social media. It’s not enough to create a profile and let it sit untouched or sporadically post pictures of your amenities. Savvy multifamily professionals will ensure they are actively connecting, engaging, and inspiring residents through their social media presence.

Host special giveaways and contests, share relevant news, offer easy recipes, or highlight local happy hours. It’s important to position yourself as a trusted and valued resource to attract new residents and retain current ones.

4. Ask for Feedback & Make Improvements

No apartment community is perfect, and property managers can’t please everyone.

However, the properties that don’t listen to their residents or make improvements will see the highest turnover.

Create custom surveys, hand out comment cards, run polls via social media or email, or utilize feedback management software to reach your residents and learn their likes and dislikes about the community.

Remember, residents don’t care about how you obtained the feedback if you don’t execute on it. Initiate opportunities to gain resident feedback, then respond accordingly to make the resident experience a pleasant one.

5. Create an App for Your Apartment Community

Many of today’s tech-savvy residents don’t just want a mobile-friendly experience; they want mobile-only. With technology at their fingertips, it’s easy to lose their attention. Developing an app for your apartment community not only puts you top of mind and sets you apart from the competition, but it can help eliminate some of the pain points of apartment living. For example, residents can receive maintenance alerts, learn updates about the property and amenities, and pay rent on their mobile device.

Continuous Support, Continuous Residents While these strategies can help you enhance the resident experience, it’s important to couple these efforts with updated amenities, quick service, and an attentive leasing team.

Improving your resident retention will help build a strong community, one people will not only want to live in but will recommend to all their friends. Increasing resident retention rates is dependent on the property’s entire team making a continuous effort.

SOURCES:

https://www.naahq.org/read/partner-perspectives/breaking-down-turnover-costs http://propertymanagementminutes.com/adding-up-the-financial-benefit-of-reducing-moveouts/ https://www.multifamilyexecutive.com/property-management/3-strategies-for-maximizing-resident-satisfaction_o https://criterionb.com/blog/why-your-multifamily-marketing-approach-cutting-it/

JANUARY / FEBRUARY /

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Making the Case for Your

Professional Development

BY JERRICA DELONEY WITTE, AAA DIRECTOR OF EDUCATION

Don’t think of AAA industry courses and seminars as just “education,” rather as, “training for your career, your family, your company, your future employer and - most of all – for you.”

While it may seem to go without saying, some people just need a little push – or personal justification – for education, so here are some great reasons for you to get industry training, why your employer should care, and how to ask for it.

Why (for the employee) • Brush up on your skills – learn about new trends, resources and tools that can make you better at your job • Networking – make new contacts in your field • Learn more about the industry than the scope of your current role Explore other areas of the industry Learn skills needed to get to the next level in your career • Stand out as an ambitus go-getter Purposing professional development can signal to your employer that you are serious about advancing and learning more about your industry • Stay engaged – taking time to invest in yourself can help you stay engaged and avoid burnout

Why (for the employer) • Employee retention – employees are more likely to seek advancement opportunities within companies that invest in them • Increased productivity – well trained employees are better equipped to face challenges • Morale booster – employees are happier when they feel their employer cares and is invested in their advancement

Inquire about what memberships your company has • AAA offers the ACE Education Subscription, which means unlimited learning for all staff at one fixed cost If there’s not a budget seek out free or low-cost opportunities such as AAA’s Learn @ Lunch • Not being deterred by budget constraints will show that you are serious about your own development and growth • Budgets are (usually) annual, just because there are not funds available this year doesn’t mean that cannot change in the future Ask your supervisor to let you know if/when there is a change • Send an email sharing an event/seminar you’d like to attend and why it would enhance your job performance For example, “I came across this educational seminar (provide link to event). Based on the description I am confident I’d come back to the office with (desired skills), learning this would make me more efficient/better at (blank task).

• If your supervisor has attended continuing education events, ask if you can go with them the next time something pertinent is offered • Let your ambitions be known If you have a goal such as earning a credential or being promoted share that with your supervisor especially during your review • Ask about opportunities that can help you achieve your goal

How to Ask • Ask if there is a budget for staff development/continuing education This is something that is often times mentioned when interviewing or on-boarding at a new job, be sure to revisit this job benefit and make sure you are making the most of your opportunities

MARCH / APRIL / 2019 /

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MARCH / APRIL / 2019 /

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

Work Habits for a Radically Changing World with

Alexandra Jackiw

Maintenance Roundtable

MARCH 20 2:00 p.m. - 3:00 p.m.

AAA - 8620 Burnet Rd. #475 FREE and for AAA Maintenance Personnel members Calling all maintenance personnel!

Join us for a Maintenance Round Table to discuss issues related specifically to your profession. We want to hear from you.

COURSE GOOD FOR EDUCATION TRACKS

MARCH 7 8:30 a.m. - 11:30 a.m.

Presented by National Speaker Alexandra Jackiw Norris Conference Center – 2525 Anderson Ln. $119 per AAA member Not eligible for ACE pricing CECs: 3 Join nationally-recognized speaker Alexandra Jackiw as she talks about “Work Habits for a Radically Changing World…while being the employee your company can’t live without!” She breaks down the seminar into two components: • Work Habits for a Radically Changing World – provides insights into how we all need to adjust our work habits to the new business realities • How to Be the Employee Your Company Can’t Live Without – outlines specific strategies for career advancement and growth

Learn at Lunch: Paint for Renovations and Maintenance

MARCH 21 12:00 p.m. - 1:00 p.m.

Sponsored by SherwinWilliams AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members

CECs: 1 Open and FREE for only AAA on-site members to attend.

• Basics of paint and how to select the right one • What to consider for CapEx painting projects • Color, and how to select the right paint color • Specialty coatings for pool decks, walkways, corridors, fitness centers, etc.

Hands On A/C – North

Session & South Session

COURSE GOOD FOR EDUCATION TRACKS

APRIL 3 – NORTH SESSION Location TBA APRIL 4 – SOUTH SESSION Location TBA 8:30 a.m. – 11:30 a.m.

Presented by: Century A/C Supply $80 per AAA member - $70 early bird rate! FREE for ACE subscribers Learn about A/C functions, parts, troubleshooting, and preventative maintenance in a HANDS ON environment at one of two session locations.

Leasing 102: Show Me the Money!

COURSE GOOD FOR EDUCATION TRACKS

APRIL 9 8:30 a.m. - 11:30 a.m.

Speaker: Shonna Marquis, CAS, CORT, and Renee Zahn, CAM, NALP, ARM, CPM, Greystar AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers CECs: 3 • Demonstrating the Community and

QUESTI ON S? Contact AAA Director of Education Jerrica Deloney Witte at jerrica@austinaptassoc.com or 512-3230990.

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present

WEDNESDAYS Ge

t yo u

l r education on

ine

!

MARCH 6

Mastering Maintenance: Gas Leaks, Fires, Floods, and Active Shooter Situations - Creating an Emergency Response Plan For Onsite Personnel and Supervisors MARCH 13

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

Day 1 Disaster Stories: 7 Biggest Mistakes You Make When Welcoming a New Team Member MARCH 27

10 Best Hacks from 30 Years in Sales and Marketing APRIL 17

Between a Rock and Hard Place; Fair Housing Questions with Challenging Answers APRIL 24

Service FAIL - What To Do When Service Goes Bad

the Apartment Home to Close the Sale • The Five P’s of Selling • Know Your Product to be a Professional Consultant not a Leasing Agent • Feature/Benefit Selling..what else is a fireplace?

• Overcoming Objections: They are BUYING SIGNALS! • Closing Techniques and more Closing Techniques! Always Be Closing: the ABC’s of Closing • Role Play Practicing with Classmates and Instructors to build your confidence!

Fair Housing with Attorney Bill Warren

COURSE GOOD FOR EDUCATION TRACKS

APRIL 18 8:30 a.m. - 12:00 p.m.

Presented by Bill Warren, Warren Law Firm

AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate!

FREE for ACE subscribers CECs: 3 Join Attorney Bill Warren as he covers the basics and beyond of Fair Housing.

Learn at Lunch: Your #1 Amenity – The Pool

APRIL 25 12:00 p.m. - 1:00 p.m.

Sponsored by Hines Pool & Spa AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members Open and FREE for only AAA onsite members to attend.

AAA - 8620 Burnet Rd. #475 Presented by Shannon Vance, Line Properties LLC FREE and for AAA IRO members only CECs: 1 ROI (Rental Owners & Investors) Exchange is a FREE meeting for Rental Owners & Investors to connect with each other. You can attend the meeting in-person or via live webinar.

CECs: 1 Pool water chemistry, maintenance and renovations

ROI Exchange: Budgeting

APRIL 30 11:45 a.m. - 1:00 p.m.

MARCH / APRIL / 2019 /

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LAW IN ORDER

The Warren Report CONQUERING THE EVICTION TRIAL

William S. Warren, Warren Law Firm

A

Although there are many different dollar amounts that can accrue during a typical month, in an eviction case it is typically rent that is the only one that counts.

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poor presentation before a judge is dangerous; it will influence who prevails and whether all available relief is actually awarded. In short, a poor courtroom presentation can have a significant cost.

That cost, moreover, will be more than monetary. Consistently poor presentations in court, and sometimes even just one, will negatively impact reputations. The phrase, “your reputation precedes you,” should be taken seriously. Judges are elected to conduct trials, and they remember what they see and hear.

Since they move so quickly through the court system, we tend to forget that an eviction is a lawsuit.

Often there are no lawyers representing the parties. Rarely are substantial sums of money involved in the typical residential eviction case. The primary relief awarded, that being possession, can be easy to take for granted. After all, the tenant’s lease only grants them temporary occupancy, with a scheduled date for it to begin and end.

Success in an eviction suit, as in any lawsuit, requires thorough preparation and attention to detail.

The detail, moreover, is not simply needed in the courtroom. There are many ways a lack of preparation and attention to detail will doom your case. Fortunately, the most common errors can be corrected.

This article is written at the

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request of a well-respected Williamson County, Texas judge. That judge sees, on a daily basis, the value of you planning for the worst and expecting the best. That judge will know if you have read, and taken to heart, this article. Follow even some of the advice set forth below and you can conquer the eviction trial. This is true whether on-site personnel present the case in court, or they hire someone else to assume that responsibility. It all begins on-site, and management must ensure that the little things get done properly.

There are essentially three types of eviction cases. One is based upon nonpayment of rent. The second is based upon conduct, having nothing to do with payment, but which violates prohibited conduct provisions in the lease and results in default.

The third occurs when the resident holds over beyond the date the lease is scheduled to end, and neither a month-to-month renewal nor a renewal for a term will follow the originally scheduled expiration date.

In each type of eviction case, there are certain essential tasks which must be properly performed.

The nonpayment of rent eviction.

The lease agreement will set forth the amount to be paid for rent and the payment deadlines. When these requirements are not adhered to, the landlord has the right to terminate a resident’s right to possession.

Although there are many different dollar amounts that can accrue during a typical month, in an eviction case it is typically rent that is the only one that counts. The Justice Court, when it considers your eviction case, will not award monetary relief to you other than for unpaid rent, court costs and attorney’s fees. If your resident has incurred late fees, has unpaid utilities, or other charges such as those which accompany a bounced check, they cannot be awarded in the Justice Court eviction case.

Eviction based upon conduct violating the lease. Most leases have provisions setting forth conduct that, if it is engaged in, constitutes a default under the lease. For those who use the TAA lease, we are talking primarily about conduct violating paragraph 20, entitled Prohibited Conduct. This paragraph of the lease contains an exhaustive listing of what cannot be done by the residents during the tenancy. When the provisions of paragraph 20 are not adhered to, a default arises under paragraph 32.1(B) of the TAA lease.

With the conduct-based eviction, it is important to deliver detailed notices of lease violation to the resident prior to commencement of the eviction. This enables you to prove to the judge that, within reason, you try to get the resident to eliminate his prohibited conduct, and that

you brought the misconduct to the resident’s attention before filing the eviction. When efforts to eliminate the bad conduct without having to evict were made but fail, the judge is likely to be more inclined to return possession of the rental unit to you as a result of the tenant’s default.

When you are about to give a notice of lease violation, TAA makes different forms available. Regardless of the form you use, you are to provide details of what was done, which resulted in the violation of the lease.

Specifics are needed in these notices.

Do not simply put on the lease violation notice that paragraph 20 was violated. State the date on which the violation occurred, describe generally what happened, and refer to the specific section of paragraph 20 that was violated.

For example, consider something along these lines: “On September 15, 2018, you got into a physical altercation with another resident near the pool area. This is a violation of paragraphs 20 (b) and 20(c) of your lease, because your altercation was loud and obnoxious behavior, and disturbed and threatened the safety of others. This lease violation places you into default under paragraph 32.1(B) of your lease.”

The following language comes from paragraph 20 of the TAA lease itself. The lease violation must be detailed enough so that not only the conduct is brought to the wrongdoer’s attention, but the specific provisions of the lease that have been violated need to be pointed out as well. It is often a good idea, moreover, to include in the lease violation notice that you want to meet with the resident to discuss the conduct and lease violation by a certain date. Such a discussion may resolve the issue and preserve the tenancy. Perhaps the meeting will never occur, due to the resident refusing to a cooperate. This will only make it easier for the judge

to justify a decision to return possession of the rental unit to you when advised of that fact at trial.

Eviction based upon holdover. The term “holdover,” according to paragraph 32.4 of the TAA lease, means to remain in possession beyond the date contained in the resident’s moveout notice or the landlord’s notice of non-renewal. It provides, in addition, for an increase in the then- existing monthly rent amount by 25% during

the holdover period, without notice, when you use the TAA lease.

TAA has forms of notices to vacate available to you for any of the three types of evictions described above.

It is advisable to use these specific forms, complete them fully, and provide details tailored to the basics of your eviction suit.

The notice to vacate. Regardless of what the basis for the eviction case will be, an essential prerequisite is to give a notice to vacate. By law, the notice to vacate must provide the resident at least three days’ advance notice to move out.

That law, however, enables the parties to agree to a longer or shorter period.

Those who use the TAA lease have an

agreement that shortens the notice from three days to one day.

There is occasional confusion about whether or not you have discretion to vary the period of time a resident is given to vacate before the eviction case is filed. You absolutely have that right. You are certainly permitted to consider the conduct, whether that be criminal activity or nonpayment of rent, when determining how long you will give someone to vacate before you file the eviction case against them. It is not an act of discrimination to use different lengths of time in different notices to vacate.

When the notice to vacate is given, extreme caution must be taken to ensure it is accurate, provides enough advance notice, and is properly delivered. Frequently, a resident at the eviction trial may contend that he or she did not receive the notice to vacate. If such an assertion is made, you must ensure that you have someone in court who can testify about how and when the notice to vacate was delivered. Your inability to do this, through testimony by a person with direct knowledge of the facts, will leave the court no alternative but to accept the resident’s sworn testimony that he or she never received the notice to vacate. That fatal flaw will cost you your case. If proper proof of delivery of the notice to vacate is lacking at trial, that fact alone may well doom the plaintiff in an eviction suit.

If that happens, the eviction process will have to start again. You do not want this to occur. A new notice to vacate will have to be given, a new eviction case will have to be filed, new case filing and service fees will be charged, and the roughly threeweek waiting period between filing of the eviction and trial will restart, delaying your case and causing you more monetary loss.

It is often a good idea, moreover, to include in the lease violation notice that you want to meet with the resident to discuss the conduct and lease violation by a certain date.

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If you take for granted the resident will not attend the trial, you will not be nearly as prepared as you should be.

Filing the eviction petition.

Most justice courts have a form petition which can be completed to commence an eviction case. Completion of this document is self-explanatory. Near the bottom of the form petition, you will be asked to specify what it is you want. Here you want to be sure you put possession, judgment for any unpaid rent, (at least through trial of the case), and reimbursement for your court costs.

You also will be asked whether or not you are seeking attorney’s fees. It is recommended you indicate that you are, and where it asks the amount of the fees you are seeking, insert the letters “TBD,” which stands for “to be determined.”

If you elect not to use an attorney in connection with your eviction case, you simply will not ask for this relief at trial. If you do not ask for attorney’s fees when you file the case, however, and the need arises for you to have an attorney at trial, you will be unable to recover those fees from the defendant because they were not specified in your petition.

Plan for the worst and expect the best. You should always assume the tenant you are seeking to evict, known as the defendant in the eviction case, will be present at trial. If you take for granted the resident will not attend the trial, you will not be nearly as prepared as you should be. The lack of preparation will prevent you from conquering the eviction trial and likely will cause you to either lose the case entirely, or have some element of relief to which you are entitled denied.

Always pursue an eviction case that you filed through to a judgment at trial. If it was worth your effort to

document the default with lease violation notices and notices to vacate, and worth your time and money to file and serve the eviction, it is also worth completing the case. Even if the resident vacates after you file the eviction case, you are still entitled to a judgment for possession, plus unpaid rent, court costs, attorney’s fees and 18% interest under the TAA lease.

Appearing in court. When you go to court, dress for success. The

right clothes exude confidence and control, and they will give you an added edge. Do not allow your opponents to look more appropriate than you for this day in court. Your first impression comes from appearance; you won’t get a chance to put on a more appropriate outfit once you enter the courtroom. Remember, your reputation precedes you.

You will win your case with competent evidence. To begin with, assume the judge is completely unfamiliar

with your case. Local caseloads are so large that the judges do not have time to familiarize themselves with the facts before each trial. With that in mind, do this: simply state the background facts so the judge immediately understands what is at issue. Introduce the key documents themselves and bring extra copies. Specifically, you will want the notice to vacate and the lease. If lease violation notices have been given, you will want those as well. Use exhibit numbers, which you can handwrite on the document as Exhibit 1, Exhibit 2, etc. Emphasize key provisions of the documents with colored highlights and focus on rental amounts and due dates (TAA lease paragraph six), prohibited conduct (TAA lease paragraph 20) and default provisions (TAA lease paragraph 32). Show the judge you understand the issues by paraphrasing key provisions.

What do I say? In a typical nonpayment of rent case, something along the lines of the following will work well: Good morning, Your Honor. I’m Mary Duffy. Tell the judge who is suing who and why. Tell the judge what you want in the judgment, which will be, in most cases, possession plus money damages.

When the basis for the eviction is unpaid rent, state the monthly rent amount, the date of the last payment, and the amount of the current rent delinquency. Remember to emphasize that failure to pay rent in accordance with the terms of the lease resulted in a default under paragraph 32.1(A) of the TAA lease.

This is the time when you tell the court the details of delivery of the notice to vacate, and hand the judge

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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a highlighted copy. This is also the time when you tell the judge how the lease was violated, creating the default, supported by highlighted provisions of various lease paragraphs. End your presentation by asking for the specific relief you want: possession of the rental unit and monetary damages, which the lease states you are entitled to. It is easier when you know the judge can award only the unpaid rent, court costs and attorney’s fees (if any).

If you accurately tell these amounts to the judge, they likely will be written into the judgment on the spot.

What if the default is based upon prohibited conduct? The essentials of your case presentation will be very similar to those in a nonpayment of rent case. Here, however, the focus is on paragraph 20 of the TAA lease and specifically identifying the prohibited conduct that led to a paragraph 32.1(B) default. To effectively prove these things, you need eyewitnesses, police reports, photos, notices of lease violation, and specifics.

The judge will want to know when, and in what manner, you brought the offensive conduct to the resident’s attention. If there is any question whether or not you did that, make that determination before you file the eviction. Anticipate a comment from the resident to the effect of, “I had no idea they considered that a problem. If they had brought it to my attention, I would have immediately stopped.”

Think ahead. Put yourself in the shoes of the resident. How is the judge likely to react to conflicting stories? What can you do to make your evidence more credible? Consider using demonstrative evidence (i.e. things which demonstrate a point through more than words), such as photographs, recordings, copies of important documents, emails and text messages.

What additional witnesses can you bring? What should you emphasize to be convincing and persuasive? There will be conflicting stories, and the judge will be placed into a predicament of whom to believe. The best evidence, presented persuasively, will result in success.

Conducting the trial. In an eviction, the apartment community or property owner is the plaintiff. The plaintiff begins and ends a trial; the resi-

The absence of the resident does not mean you are to remain silent.

Remember, the judge likely will be unfamiliar with your case facts until you state what they are. Don’t try to transform the judge into a dentist, and require teeth be pulled for the facts to become known. In a short summary lasting two or three minutes, you will impress an appreciative judge and establish yourself as a trial professional.

Facts win cases. If you send an eviction service alone to court, then no real evidence will be presented by that individual. Evidence comes from the mouths of people sworn to tell the truth, who then explain what really happened from firsthand knowledge. Even if the resident does not attend the trial, there is an expectation of fairness in the proceedings.

Your burden may be eased when you have no opponent present, but it will not be eliminated.

dent (the defendant) proceeds in the middle. The plaintiff bears the burden of proof, which includes evidence of who, what, when and where, followed by why and how (there is a breach of contract) which is equal to a lease default. Once you establish a lease default, the contract and law provide for you to prevail.

Default judgment or contested trial.

When the resident fails to appear, there is a default. Nonetheless, you must spend a little time establishing your case. Explain to the judge, in summary fashion, who you are, the basis for having filed the eviction, the facts that created the lease default, and what relief you would like awarded to you in a final judgment.

Your “professional package” inspires respect. Some advanced scripting can overcome your nervousness. Likewise, a little flexibility on your part, in the right circumstances, goes a long way. If you sense the judge may be hesitant to grant you the relief you seek, be proactive. Rather than force the judge to make a decision unfavorable to you, ask whether you can resolve the court’s concerns by offering to agree to delay getting the writ of possession, while still getting the judgment.

This may eliminate a needless appeal. Such a proposal also would enable the judge, through an agreement, to allow a few extra days for the resident to vacate. The face-saving opportunity you have created for the judge by such flexibility will be appreciated then, and also in the future cases you will present in that court.

Remember, your reputation precedes you. Make yours the best it can be, and conquer the eviction trial!

Rather than force the judge to make a decision unfavorable to you, ask whether you can resolve the court’s concerns by offering to agree to delay getting the writ of possession, while still getting the judgment.

MARCH / APRIL / 2019 /

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Austin Estate Gate Anthony Bruno 512-296-2671 Elite Access Controls Cory Gulotta 512-817-4283

Products &

Accountant/CPA Allshouse Group Kurt Allshouse 713-353-2556

SERVICES

Schultz Associates Ltd Barbara Schultz 480-656-5236

Adjusters Insurance Claim Recovery Support Scott Friedson 512-904-9900

Find a supplier online at web.austinaptassoc.com/search

The Beneke Company Adjusters International Jim Beneke 512-328-1851x102

Denotes an AAA Diamond Sponsor member.

A A/C-Dealers Fox Service Company James Bagby 512-442-6782 Trane Joanna Sturgis 469-289-8356

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A/C-Supplies & Parts Century A/C Supply Travis Fowler 512-584-3713 HD Supply Gilda Garcia 512-647-8167 Indigo Austin Stan Smith 303-809-2401 Johnstone Supply - Austin T Lambdin 512-834-0346 Maintenance Supply HQ Scott Credeur 512-335-6700 Robert Madden Industries Spencer Lasater 512-837-8521 Trane Joanna Sturgis 469-289-8356

A/C-Systems Service & Repair 1st Choice Energy David Malone 512-345-0956 A-1 Services Maintenance Contractors Ron Little 512-443-2222

Flo-Right LLC Steven Wood 512-590-9796 Fox Service Company James Bagby 512-442-6782 Indigo Austin Stan Smith 303-809-2401 Rago Personnel LLC Johnny Ramos 512-378-0690 Trane Joanna Sturgis 469-289-8356 Tyrone A/C & Heating Inc. Tyrone Meredith 512-992-3157 Westlake Home & Commercial JT Hasty 512-280-1649

Access Control Gates-Iron

Advertising-Directories & Guides Costar David Arnold 512-865-0483 ForRent.com 512-326-1133 RentPath Chelsea Kneeland 469-662-3097 The Vendor Guide Marketing Services Monica Simmons 800-788-7820

Advertising-Full Service AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Advertising-Internet Apartment Data Services Inc Cindi Reed 800-595-8730 Apartment List Ben Coussens 404-735-1288 Citywide Apartment Locators Susan Albertson 512-835-7368

Alarmtechs, Inc Terry Delzeit 281-391-6066

Conversion Logix Denise Champion 866-297-4914

Anchor Access Systems Ken Crouse 512-213-1665

Costar David Arnold 512-865-0483

Associated Time & Parking Ed Lammer 512-693-9200

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JLD Apartment Consulting Services John Dennis 512-345-1673

Alarm Systems & Service Ace Fire Equipment Ashley Stein 512-835-2020

Maintenance Supply HQ Scott Credeur 512-335-6700

Appliances-Leasing

Rock Solid Paving & Concrete Seth Ritta 737-802-3195

Appliance Warehouse Tina LeBlanc 512-748-7515

Allied Fire Protection Odette Castillo 512-719-4872

Texas Materials a CRH Company Amanda Seamans 512-861-7100

Rentping Mike Wittmann 402-570-0648

AZUMA Leasing Clint Borchgardt 800-707-1188

Bartley Construction Dennis Bartley 512-303-9688

TexAsphalt Ross Williams 512-497-9601

Respage Linda Lunn 800-390-1776

Luxe Appliances Mitchell Andrus 512-940-1023

Singkt Solutions LLC John Victorian 512-599-9800

Westlake Home & Commercial JT Hasty 512-280-1649

Moveforfree.com Bubba May 210-691-3178 RentPath Chelsea Kneeland 469-662-3097

Zillow Group Sarah Garman 206-757-4830

Advertising-Newspaper The Bindel Brett Cofman 800-973-0554

Advertising-On-SiteBroadcasting AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Advertising-Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904 Print Graphics Travis Etie 512-892-3333 The Vendor Guide Marketing Services Monica Simmons 800-788-7820 Visual Marketing Ann Poehl 512-580-5728

Air Duct Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Air Purification ScentAir Beverly Boyd-Miller 512-797-4503

Alarmtechs, Inc Terry Delzeit 281-391-6066

Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231 Apartment Lines Scott Dunham 800-583-7769

Apartment LendingReloans Stronghill Capital Eric Thomas 512-672-7100

Apartment/Multi Family Investments

Appliances-Refinishing Elite Apartment Services Jeff Bridwell 512-415-9868

Appliances-Service & Repair Fixed Maintenance and Repair Mark Ezell 512-574-5117

Appliances-Supplies & Parts Appliance Parts Company David Gefrovich 512-655-2726 Century A/C Supply Travis Fowler 512-584-3713

Best Wash, Inc James West 281-441-2465

Chadwell Supply Randy King 888-341-2423

The Westside Group F Pasion 512-499-8013

Johnstone Supply - Austin T Lambdin 512-834-0346

Appliance Replacement Appliance Warehouse Tina LeBlanc 512-748-7515 Luxe Appliances Mitchell Andrus 512-940-1023 Rago Personnel LLC Johnny Ramos 512-378-0690

Appliances-Dealers Appliance Parts Company David Gefrovich 512-655-2726 Ferguson Facilities Supply 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Luxe Appliances Mitchell Andrus 512-940-1023

Robert Madden Industries Spencer Lasater 512-837-8521

Asphalt-Seal Coating Striping & Repairs

Attorneys Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC Jason Snell 512-477-5291 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

B Backflow Testing Ace Fire Equipment Ashley Stein 512-835-2020 Airco Mechanical Brandi Dathe 512-837-2917

A Plus Asphalt & Concrete Art Aja 512-251-8920

Allied Fire Protection Odette Castillo 512-719-4872

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Asphalt Care of Texas Bernie Smith 512-872-3500 Contractors Asphalt Randy Welch 512-388-9540 Integrity Paving & Coatings Bill Holmes 512-853-9009 Lone Star Paving Jim Ramming 512-428-5778

Products and Services

Fox Service Company James Bagby 512-442-6782 Roto-Rooter Service Co Jason Carter 512-836-8925 Valor Fire Protection John Couch 512-846-4142 Vamvoras, Ltd Jeff Fox 512-994-7527

MARCH / APRIL / 2019 /

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Balcony Repair All-Cor Services Steve Wingo 512-826-4542 Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111 JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Rebecca Harris 512-845-6751 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Banks Bank Financial Jessica Blanchard 817-717-6021

Products and Services

Stronghill Capital Eric Thomas 512-672-7100

Bathtub & Sink-Porcelain Repair & Refinishing Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel LLC Johnny Ramos 512-378-0690 Surface Connection Mike Canfield 512-507-8202 Westlake Home & Commercial JT Hasty 512-280-1649

Bathtub-Fiberglass Repair & Refinishing Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel LLC Johnny Ramos 512-378-0690 Surface Connection Mike Canfield 512-507-8202

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Westlake Home & Commercial JT Hasty 512-280-1649

Blinds-Mini/Vertical Sales & Service Classic Same Day Blinds Reed Way 512-926-7700

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Ferguson Facilities Supply 888-334-0004

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

HD Supply Gilda Garcia 512-647-8167

Rago Personnel LLC Johnny Ramos 512-378-0690

Maintenance Supply HQ Scott Credeur 512-335-6700

Westlake Home & Commercial JT Hasty 512-280-1649

Boiler Repair & Installation Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542 Flo-Right LLC Steven Wood 512-590-9796 Roto-Rooter Service Co Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Builders/Developers Westlake Home & Commercial JT Hasty 512-280-1649

Building Inspection Service Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111

C Cabinet Installation Camp Construction Peter Flynn 512-394-1111 Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

Cabinet Refinishing Camp Construction Peter Flynn 512-394-1111 Central Renovations Solutions Jeff Calvery 469-567-2400 Kitchen Tune Up 512-956-3690 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Cabinets-Wholesale Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Cable TV Kadirnet, LLC Shanna Price 512-997-9774

Carpenters Bartley Construction Dennis Bartley 512-303-9688 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Carpet, Upholstery & Hard Surface Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Green One Services Derrick Glasper 512-810-8181 No Problem Carpet Cleaning Chad Wallace 512-971-9172 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Stanley Steemer International, Inc. Cody Flesch 682-201-5795 The Steam Team Ashtynn Bennett 512-739-7237 The Steamery ATX Tres Davis 512-551-9753

Carpet-Cleaning Equipment & Supplies Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783 Westlake Home & Commercial JT Hasty 512-280-1649

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UCS Ben Wells 512-385-6600

Carpet-Deodorizing

Redi Carpet Tony Boatman 512-383-1314

Carpet-Water Extraction

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Colors Unlimited Rob Tatrow 512-339-3023

Belfor Property Restoration Thomas Hannan 512-610-3015

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Blackhill Restoration Jake Hodges 512-568-1449

UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Carpet-Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115 Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399 Interior Logic Group Property Services Karen Currie 512-230-5635 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rasa Floors Daniel Pena 512-371-9966

Blackmon Mooring of Austin Dara Rosales 512-434-9394 Cleaning Network Ben Clattenburg 512-743-1040 Colors Unlimited Rob Tatrow 512-339-3023 First Choice Carpet Care Craig Beaver 512-377-2266 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Belinda Hammock 512-813-0501 Westlake Home & Commercial JT Hasty 512-280-1649

Carports Infinite Capital Construction Chris Macias 512-368-3854 Westlake Home & Commercial JT Hasty 512-280-1649

Ceiling Fans

Ferguson Facilities Supply 888-334-0004

Maintenance Supply HQ Scott Credeur 512-335-6700

Keep Your Residents Happy with a WASH Laundry Room WASH laundry rooms offer the ultimate in convenience for your residents, with Products and the latest technology- based amenities Services and unsurpassed service.

• 24/7 live answers to service calls.

• Electronic card systems for easy payment.

• Quick response to service calls — typically within 12 business hours.

• FIXLAUNDRY mobile app and online service portal.

• ENERGY STAR-rated machines and green practices that focus on conservation.

• Online laundry monitoring to see if machines are available or laundry is done.

The bottom line is that when your laundry room contract comes up for renewal, we want you to switch to WASH. WASH offers superior laundry equipment, and service and support that is unparalleled in the industry.

Westlake Home & Commercial JT Hasty 512-280-1649

Cellular Phones ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

800.777.1484 www.washlaundry.com/happy

WS019-144 Happy Resident 3_375x9_5 4c.indd 1

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MARCH / APRIL / 2019 /

Chemical Water Treatment Poolsure Lisa Simpson 281-914-0284

Chimney Cleaning & Repair 1st Choice Chimney Jeff Baldwin 817-791-4606 Top Hat Chimney Sweeps Home & Commercial Services Royal Pore 512-352-0313

Cleaning Service ApartmentCleans.com John Hartley 512-436-5770 Bio-One Austin George Morrison 512-897-9193 Centex Painting, Inc 512-554-8303 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Products and Services

Emergency Cleaning Solutions Christopher Brown 512-382-7243 UCS Ben Wells 512-385-6600

Collection Agencies National Credit Systems, Inc Kristin Muse 800-367-1050 Professional Debt Mediation Leaonard Lawrence 904-398-0286 Tenant Tracker, Inc Troy Pate 800-658-9369 The Phoenix Recovery Group Paul Kerkez 210-442-6003

Collections Assurant Patrick Regan 877-277-4811

Elite Apartment Services Jeff Bridwell 512-415-9868

MRI Software Joe Shoecraft 972-385-2800

Excalibur Painting, Inc Omar Reyes 512-459-8600

Nationwide Eviction Eddie Young 512-551-0357

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Professional Debt Mediation Leaonard Lawrence 904-398-0286

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Rago Personnel LLC Johnny Ramos 512-378-0690 UCS Ben Wells 512-385-6600 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Cleaning ServiceCrime Scene Bio-One Austin George Morrison 512-897-9193

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Blackmon Mooring of Austin Dara Rosales 512-434-9394

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The Phoenix Recovery Group Paul Kerkez 210-442-6003

Commercial Lending Bank Financial Jessica Blanchard 817-717-6021 TruWest Credit Union Richard Gaines 512-252-6032

Communications AT&T Jessica Munoz 310.964.5289 Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Computer-Data Cabling Kadirnet, LLC Shanna Price 512-997-9774

Singkt Solutions LLC John Victorian 512-599-9800

Computer-Online Service & Internet Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Computer-Service & Repair Singkt Solutions LLC John Victorian 512-599-9800

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460 CashFlow Pros, LLC Sterling Cooper 512-253-8509 Entrata Chant Duplantier 801-375-5522 PERQ Cheryl Leonard 512-409-5446

Sungrow Landscape Services Patrick Goulding 512-331-1700 TBC Services, LLC Tom Burghart 512-217-8020 Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661 Texas Materials a CRH Company Amanda Seamans 512-861-7100 Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Repair & Resurfacing A Plus Asphalt & Concrete Art Aja 512-251-8920 Integrity Paving & Coatings Bill Holmes 512-853-9009 Lone Star Paving Jim Ramming 512-428-5778

RealPage, Inc Stacey Blackwell 972-820-3000

Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558

ResMan Catherine Rodriguez 972-349-1406

Sundek of Austin Rick Hubbard 512-928-8000

Yardi Systems Kelly Krier 805-699-2040x5161

Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661

Concrete Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

Texas Materials a CRH Company Amanda Seamans 512-861-7100

All-Cor Services Steve Wingo 512-826-4542

TexAsphalt Ross Williams 512-497-9601

Capitol Construction/CPC Barbara Crawford 512-289-0227

Westlake Home & Commercial JT Hasty 512-280-1649

Infinite Capital Construction Chris Macias 512-368-3854 Integrity Paving & Coatings Bill Holmes 512-853-9009 Rago Personnel LLC Johnny Ramos 512-378-0690

Concrete Restoration & Cleaning Diligent Services 800-345-4436

IAM Facility Solutions Alfredo Madrid 312-613-4633 Westlake Home & Commercial JT Hasty 512-280-1649

Products and Services

MARCH / APRIL / 2019 /

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Concrete Scoring & Staining Capitol Floor Paula Paulo 512-339-1555 Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688 Indigo Austin Stan Smith 303-809-2401

Construction-General All-Cor Services Steve Wingo 512-826-4542 Camp Construction Peter Flynn 512-394-1111

Products and Services

Multifamily Consulting Group Chad Christian 281-710-3800

Corporate Housing The Bindel Brett Cofman 800-973-0554

Cost Segregation CSSI – Cost Segregation Services, Inc. Joseph Beggins 832-690-7216

Counter Top Installation Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Capitol Construction/CPC Barbara Crawford 512-289-0227

Rago Personnel LLC Johnny Ramos 512-378-0690

Centex Construction Mark Herbert 281-587-5400

Royal Manufacturing Todd Keesee 512-587-2160

Crestmark Construction Services Brenda Nite 713-426-6161

Westlake Home & Commercial JT Hasty 512-280-1649

Falcon Construction USA Brent McGrath 512-610-1124

Counter Top Refinishing

Global Restoration Services Eric DeLeon 210-347-8431

Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

JMI Contractors Grant Jacobs 210-492-8181

Flavor Finish Resurfacing Tracy Ross 512-993-1090

Linder Reconstruction Services Matt Linder 512-848-3484

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

State Contractors, LLC Creston Simmons 512-960-2484 The Steam Team Ashtynn Bennett 512-739-7237 Westlake Home & Commercial JT Hasty 512-280-1649

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Consulting Broker

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Royal Manufacturing Todd Keesee 512-587-2160

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Impact Floors Anna Samaratunga 512-833-6399 Rago Personnel LLC Johnny Ramos 512-378-0690 Royal Manufacturing Todd Keesee 512-587-2160 Westlake Home & Commercial JT Hasty 512-280-1649

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883 National Credit Systems, Inc Kristin Muse 800-367-1050 National Tenant Network Stacy Howell 800-801-1371 Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

Westlake Home & Commercial JT Hasty 512-280-1649

Delivery Service D2D Direct, LLC Misty Black 512-966-3390

Demolition Contractors JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Detention Pond Maintenance & Recovery Construction EcoServices Dan Conaway 512-417-4586 Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides ForRent.com 512-326-1133

RentPath Chelsea Kneeland 469-662-3097

Door Hardware

Tenant Tracker, Inc Troy Pate 800-658-9369

Assa Abloy Brooke Bastin 210-243-6513

The Liberty Group Shay Mickler 512-225-1860

Westlake Home & Commercial JT Hasty 512-280-1649

Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 JMI Contractors Grant Jacobs 210-492-8181

D

Surface Connection Mike Canfield 512-507-8202 Westlake Home & Commercial JT Hasty 512-280-1649

Sungrow Landscape Services Patrick Goulding 512-331-1700

Decks Infinite Capital Construction Chris Macias 512-368-3854

Doors & Door Products Assa Abloy Brooke Bastin 210-243-6513 Cedar Park Overhead Doors Don Grenier 512-335-7441

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Westlake Home & Commercial JT Hasty 512-280-1649

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917 Flo-Right LLC Steven Wood 512-590-9796

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Complete Landscapes, Inc Susan Bishop 512-252-0141 Construction EcoServices Dan Conaway 512-417-4586 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Dry Cleaning Services Tide Dry Cleaners Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394

CELEBRATING OVER 40 YEARS OF PARTNERSHIP WITH THE APARTMENT INDUSTRY! We’ve led the way in developing creative solutions to help increase occupancy and resident satisfaction. n

Furniture to fit any style and budget

The Steam Team Ashtynn Bennett 512-739-7237

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Model staging

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A corporate/guest suite program

Top Hat Chimney Sweeps Home & Commercial Services Royal Pore 512-352-0313

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Quality new and previously leased furniture for sale in our Clearance Centers

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Benefit of CORTpoints

Drywall & Insullation Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

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Contact us to learn how other communities have benefited by asking the question, “FURNISHED OR UNFURNISHED?”

Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Drywall Contractors Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 SPC Contracting LLC Michael Smith 210-698-0011

Rental Showroom & Clearance Center 9821 N Interstate Hwy. 35, Suite A Austin, TX 78753 512.719.9040 cort.com © 2018 CORT. A Berkshire Hathaway Company.

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TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

E Electric-Contractors All-Cor Services Steve Wingo 512-826-4542

Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 The Steam Team Ashtynn Bennett 512-739-7237

Fixed Maintenance and Repair Mark Ezell 512-574-5117

UCS Ben Wells 512-385-6600

Lightning Electrical, LLC Rick Morgan 512-642-4417 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Western Facility Services Group West Budreau 512-582-0500

Electric-Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Electronic Rent Collection ResMan Catherine Rodriguez 972-349-1406

Elevator Service & Repair Oracle Elevator Company Adam Brazauski 210-254-5996

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134 On Guard, Inc Bill White 713-664-8273 Singkt Solutions LLC John Victorian 512-599-9800

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Belfor Property Restoration Thomas Hannan 512-610-3015

DS Electric Service LLC Daniel Segura 512-361-9075

Fox Service Company James Bagby 512-442-6782

Products and Services

Emergency Water Services

/ W I N D O W O N R E N TA L H O U S I N G

Employee Morale Programs Nfinite Pursuit Jackson Belcher 229-942-4300

Employee Screening Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesPermanent BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesTemporary BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 Star Personnel Ashley Arellano 832-242-6800

The Liberty Group Shay Mickler 512-225-1860

Nationwide Eviction Eddie Young 512-551-0357

The Personnel Store, Inc Michael Harris 512-236-1400

TMHA DJ Pendleton 512-459-1221

Employment Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Energy Auditing

1st Choice Energy David Malone 512-345-0956

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

Energy Service 1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Western Facility Services Group West Budreau 512-582-0500

Entertainment Apartment Life Keith Burris 817-793-9924 Broadcast Music Inc. Jessica Frost 615-401-2873

Evictions Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726

Warren Law Firm Bill Warren 512-347-8777

Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fit Supply Somer Turner 512-971-7399 Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Marathon Fitness Demariee Anderson 800-391-9496

Fair Housing TMHA DJ Pendleton 512-459-1221 Warren Law Firm Bill Warren 512-347-8777

A CLEAN COMMUNITY, IS A HAPPY COMMUNITY! Stock up on all of your Spring Cleaning supplies at MSH

PROUD MEMBER OF

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Call 866-630-6747 • Español 888-281-0255 • Fax 866-631-6747 • supplyHQ.com

F Fences & Rails 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Camp Construction Peter Flynn 512-394-1111 Falcon Construction USA Brent McGrath 512-610-1124 Infinite Capital Construction Chris Macias 512-368-3854 Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Westlake Home & Commercial JT Hasty 512-280-1649

Financial Planning CashFlow Pros, LLC Sterling Cooper 512-253-8509

Financing CBRE Capital Markets Peter Gineris 915-585-3883

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020

GSC Fire & Security Mark Cummings 512-697-8723

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020

Valor Fire Protection John Couch 512-846-4142

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc Terry Delzeit 281-391-6066

Allied Fire Protection Odette Castillo 512-719-4872

Allied Fire Protection Odette Castillo 512-719-4872

Fire King LLC Summer Whitlow 512-425-0272

Fire King LLC Summer Whitlow 512-425-0272

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Alarmtechs, Inc Terry Delzeit 281-391-6066

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire King LLC Summer Whitlow 512-425-0272

GSC Fire & Security Mark Cummings 512-697-8723

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Impact Fire Services Sara Kriegh 512-243-7788

GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Sara Kriegh 512-243-7788

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020

JANUARY / FEBRUARY /

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Fire King LLC Summer Whitlow 512-425-0272

Fire Protection Equipment & Supply Fire King LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Restoration Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Products and Services

Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Alec Ingraham 817-908-1847 Falcon Construction USA Brent McGrath 512-610-1124 Gage Multifamily Services Rich Trepanier 512-368-8376 JMI Contractors Grant Jacobs 210-492-8181 The Ironwood Group Todd Pirtle 512-298-2004 United Water Restoration Group of Austin Belinda Hammock 512-813-0501

Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020 Allied Fire Protection Odette Castillo 512-719-4872

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American Fire Systems Cody Huff 713-466-9898

Fit Supply Somer Turner 512-971-7399

Fire King LLC Summer Whitlow 512-425-0272

Nfinite Pursuit Jackson Belcher 229-942-4300

Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Thomas Hannan 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 TBC Services, LLC Tom Burghart 512-217-8020 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Belinda Hammock 512-813-0501 WB Arthur Wendy Van Den Boogerd 512-710-0011 Westlake Home & Commercial JT Hasty 512-280-1649

Fitness Design & Management Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581

Fitness Equipment Repair & Service Advanced Exercise Ryan McAfee 512-800-0959

Flags Banners & Pennants Executive Signs Austin Jacob Dotson 512-292-9939

Floor Covering Distributors Floor King, Inc Roy Whitaker 512-346-7034 Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115 Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399 Interior Logic Group Property Services Karen Currie 512-230-5635 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Floor RestorationHardwood Floor King, Inc Roy Whitaker 512-346-7034 Westlake Home & Commercial JT Hasty 512-280-1649

Floorcovering Manufacturer Metroflor Corporation Michelle Esposito 203-299-3134 Mohawk Industries Ty Thompson 512-203-4833 Shaw Industries Ann Hamilton 972-567-6767

Flooring-Vinyl/Laminate Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Davati Group Adam Clark 512-371-6096 Floor King, Inc Roy Whitaker 512-346-7034 Impact Floors Anna Samaratunga 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Readers Wholesale Jason May 713-224-8300 Westlake Home & Commercial JT Hasty 512-280-1649

Foundation Contractors

Rasa Floors Daniel Pena 512-371-9966

Church Foundation Repair Liz Berglund 713-468-8400

Redi Carpet Tony Boatman 512-383-1314

Foundation Specialist Inc Gary Greene 512-291-4374

JMI Contractors Grant Jacobs 210-492-8181

Elite Austin Valerie Pierce 512-366-8189

Westlake Home & Commercial JT Hasty 512-280-1649

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111 Westlake Home & Commercial JT Hasty 512-280-1649

Furnished Apartments Furniture Options Sareena Johnson 800-894-9686 Linfield Design Associates, Inc. 512-458-2137

Furniture-Outdoor America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture Options Sareena Johnson 800-894-9686

Furniture-Sales Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669 CORT Mario Jimenez 512-719-9040 CWS Home Services Jenny Garza 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Swimming Pool America Outdoor Furniture Leonard Tucker 713-443-9847

Leisure Creations Davy Johnson 866-765-6726

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Texacraft Susan Leigh 205-4866027

Leisure Creations Davy Johnson 866-765-6726

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals Brook Furniture Rental Erin Mungovan 832-590-8005 Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669

Texacraft Susan Leigh 205-4866027

G Garage Doors & Openers Cedar Park Overhead Doors Don Grenier 512-335-7441 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

Garbage Collection

The Residential Perimeter Security Specialists

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671 Texas Disposal Systems Dennis Hobbs 512-421-1300

Gates-Automatic & Manual Anchor Access Systems Ken Crouse 512-213-1665 Associated Time & Parking Ed Lammer 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 Cedar Park Overhead Doors Don Grenier 512-335-7441 Compound Security Specialist Robert Palmerton 512-444-4283 Elite Access Controls Cory Gulotta 512-817-4283 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

General Contractors 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222

www.austinestategate.com anthony@austinestategate.com

Blackmon Mooring of Austin Dara Rosales 512-434-9394 BR Texas Richard Riley 210-504-4630 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600

Products and Services

Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Alec Ingraham 817-908-1847 FIDUS Construction Services Lauren Hudler 512-607-5897 Foundation Specialist Inc Gary Greene 512-291-4374 Gage Multifamily Services Rich Trepanier 512-368-8376 Global Restoration Services Eric DeLeon 210-347-8431 Guardian Construction Bill Holcomb 512-250-9478

CORT Mario Jimenez 512-719-9040

Bulk Trash Removal, Inc Courtney Wingo 512-216-6436

All-Cor Services Steve Wingo 512-826-4542

Infinite Capital Construction Chris Macias 512-368-3854

CWS Home Services Jenny Garza 512-838-3040

Central Texas Refuse, Inc Ben Bracher 512-243-2833

Bartley Construction Dennis Bartley 512-303-9688

JMI Contractors Grant Jacobs 210-492-8181

JANUARY / FEBRUARY /

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Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 Middleton Construction Keith Middleton 512-426-2905 NGTX Enterprises Monica Sanders 512-962-5181 Norman Construction Rodney Burris 972-745-7273 PCI Texas Jeff Pancone 512-983-6831 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 Products and Services

Smart Companies, Inc Misty Garwood 512-452-4554 State Contractors, LLC Creston Simmons 512-960-2484 Syndicated Construction Services Mark Rawlings 512-789-3328 TBC Services, LLC Tom Burghart 512-217-8020 The Ironwood Group Todd Pirtle 512-298-2004 The Steam Team Ashtynn Bennett 512-739-7237 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649 Woods General Contracting, LLC John Woods 817-203-8710

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Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036

Golf Cars & Carts-Rentals Golf Cars of Austin Trenton Johnson 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters

Rago Personnel LLC Johnny Ramos 512-378-0690

Sungrow Landscape Services Patrick Goulding 512-331-1700

Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

H Handyman Westlake Home & Commercial JT Hasty 512-280-1649

Hardware HD Supply Gilda Garcia 512-647-8167

Kidd Roofing Ken Johnson 512-671-7791

The Home Depot Richard Salinas 830-613-9453

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 JMI Contractors Grant Jacobs 210-492-8181

Gutters-Cleaning & Repair C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024

Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Hot Tubs & Spas

Maintenance Supply HQ Scott Credeur 512-335-6700

Camp Construction Peter Flynn 512-394-1111

Holiday Lighting ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024

Gutters & Downspouts

Trane Joanna Sturgis 469-289-8356

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Golf Cars & Carts-Sales Golf Cars of Austin Trenton Johnson 512-312-4115

Maintenance Supply HQ Scott Credeur 512-335-6700

Heating Systems-Dealers Trane Joanna Sturgis 469-289-8356

Heating Systems-Service & Repair

Hines Pool & Spa Andy Hines 512-873-8565

HVAC All-Cor Services Steve Wingo 512-826-4542 Altruistic AC & Heating LLC Les Sariol 512-581-1719 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Ferguson Facilities Supply 888-334-0004 Robert Madden Industries Spencer Lasater 512-837-8521 Trane Joanna Sturgis 469-289-8356 Westlake Home & Commercial JT Hasty 512-280-1649

Flo-Right LLC Steven Wood 512-590-9796 Indigo Austin Stan Smith 303-809-2401 Trane Joanna Sturgis 469-289-8356

Heating SystemsSupplies & Parts HD Supply Gilda Garcia 512-647-8167

I Impound Wrecker/ Towing Citywide Parking Enforcement David Perroni 855-981-2600

Inspections Integro Roofing Harley Coons 512-659-2038

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956 Westlake Home & Commercial JT Hasty 512-280-1649

Insurance Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 Jetty Chad Somodi 855-695-3889 LeaseTerm Solutions Hailey Scott 888-814-6950 The Beneke Company Adjusters International Jim Beneke 512-328-1851x102 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 Insurance Claim Recovery Support Scott Friedson 512-904-9900 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122 CoreLogic SafeRent Jason Pitzel 949-214-1000 Jetty Chad Somodi 855-695-3889

RealPage, Inc Stacey Blackwell 972-820-3000 Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Insurance-Workers Comp

need screens?

Blancken Insurance Group Russ Blancken 512-246-2122

Call About our FREE Custom Measure Screen Inventory Program

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003

Interior & Decorator Service Charter Furniture Rental, Inc Courtney McDuffie 512-705-2669 Laura Burton Interiors Laura Burton 512-322-9888 Linfield Design Associates, Inc. 512-458-2137 Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List Ben Coussens 404-735-1288 RealPage, Inc Stacey Blackwell 972-820-3000 Zillow Group Sarah Garman 206-757-4830

Internet Network Management Kadirnet, LLC Shanna Price 512-997-9774

Internet-Marketing Costar David Arnold 512-865-0483 ForRent.com 512-326-1133 Moveforfree.com Bubba May 210-691-3178 Respage Linda Lunn 800-390-1776

Internet-Service Providers Kadirnet, LLC Shanna Price 512-997-9774

Internet-Web Site Developers PromoShak John Wilkinson 512-375-3169

Serving the Apartment Industry Exclusively Since 1989

J

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 JMI Contractors Grant Jacobs 210-492-8181 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Irrigation Systems Installation & Equipment Benchmark Landscapes Toby Wise 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Martin Salazar 512-252-0198

Janitorial Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service ApartmentCleans.com John Hartley 512-436-5770 UCS Ben Wells 512-385-6600 WB Arthur Wendy Van Den Boogerd 512-710-0011 Westlake Home & Commercial JT Hasty 512-280-1649

K Keys KeyTrak Joel Manning 512-639-0194

L

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Land Excavation/Fill

PS Landscapes, Inc Terri Needham 512-335-4769

Landscape - Lighting

Westlake Home & Commercial JT Hasty 512-280-1649

Products and Services

Construction EcoServices Dan Conaway 512-417-4586 CSI LED Valerie Applegate Applegate 281-741-2295 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

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Landscape Consulting Matcha Landscape Consulting Steve Matcha 512-435-1826

Landscape Contractors Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Native Land Design Chris Rhodes 512-918-2270 US Lawns Jonathan Garcia 512-529-3321 Westlake Home & Commercial JT Hasty 512-280-1649

Landscape Installation & Maintenance JMI Contractors Grant Jacobs 210-492-8181

Products and Services

Sungrow Landscape Services Patrick Goulding 512-331-1700 TEXSCAPE SERVICES, LLC Roxanne Jones 281-846-3779 US Lawns Jonathan Garcia 512-529-3321 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Installation/ Irrigation Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 TEXSCAPE SERVICES, LLC Roxanne Jones 281-846-3779 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscapes Vista Lawn and Landscapes Cliff Lammons 512-569-6521

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Landscaping-Contractors & Maintenance Benchmark Landscapes Toby Wise 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Laundry EquipmentLeasing AAdvantage Laundry Systems Russell Williams 800-880-2138

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Best Wash, Inc James West 281-441-2465

GreenScapes Landscaping Stephen Connell 512-263-3669

Commercial Equipment Company Andy Northup 972-991-9274

JMI Contractors Grant Jacobs 210-492-8181 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Martin Salazar 512-252-0198 Native Land Design Chris Rhodes 512-918-2270 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscaping-Designers Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

CSC Service Works Danielle Courtney 210-286-7786 Front and Center Laundry Terry Hyslop 512-738-5264 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Laundry EquipmentSales AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 210-286-7786

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 SouthCross Kristi Stone 713-664-1120

Leasing Sales Programs

GreenScapes Landscaping Stephen Connell 512-263-3669

ApartmentRatings & SatisFacts Gen Martin 310-280-4033

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

ResMan Catherine Rodriguez 972-349-1406

Sungrow Landscape Services Patrick Goulding 512-331-1700

Leasing Specialist BG Multifamily Nikki Burleson 512-481-1234

Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Legal Service Law Offices of R David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC Jason Snell 512-477-5291 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Legal Services/ Attorneys At Law The Daves Law Firm John Daves 512-346-6000 TMHA DJ Pendleton 512-459-1221

Light Bulbs CSI LED Valerie Applegate Applegate 281-741-2295 Western Facility Services Group West Budreau 512-582-0500 Westlake Home & Commercial JT Hasty 512-280-1649

Lighting - Outdoor CSI LED Valerie Applegate Applegate 281-741-2295 Western Facility Services Group West Budreau 512-582-0500

Lighting Fixtures & Supplies CSI LED Valerie Applegate Applegate 281-741-2295 Ferguson Facilities Supply 888-334-0004

Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Lightning Electrical, LLC Rick Morgan 512-642-4417 Maintenance Supply HQ Scott Credeur 512-335-6700 RVLT/E Lighting Justin Krenicki 972-231-8882 Sun Signs Bill Holloway 512-326-2451 Western Facility Services Group West Budreau 512-582-0500

Locators Apartment Experts Companies Bryan Tindall 512-372-8700 Austin City Realty Eric Freytag 512-477-2489 Citywide Apartment Locators Susan Albertson 512-835-7368 ForRent.com 512-326-1133 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Moveforfree.com Bubba May 210-691-3178 RentPath Chelsea Kneeland 469-662-3097

Locks Allegion Mark Howell 512-865-0375

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

M Magazine-Apartment Listings ForRent.com 512-326-1133

SMART Apartment Data Nichole Williams 800-594-2133x604

Mailbox Parts, Repairs & Replacements All American Mailboxes of Houston CAPTAIN ABEL LOZANO 713-408-3499

Maintenance Parts & Supplies Best Wash, Inc James West 281-441-2465

Maintenance Service A-1 Services Maintenance Contractors Ron Little 512-443-2222 BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473

Fixed Maintenance and Repair Mark Ezell 512-574-5117 Hire Priority Staffing Danielle Berryann 512-338-4473 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Marketing Consultants & Service Apartment Life Keith Burris 817-793-9924 Conversion Logix Denise Champion 866-297-4914 PromoShak John Wilkinson 512-375-3169

Rago Personnel LLC Johnny Ramos 512-378-0690

Rentping Mike Wittmann 402-570-0648

The Liberty Group Shay Mickler 512-225-1860

Texas State Painting & Cleaning Ronald Chavez 512-945-9541

Smart City Locating Kendall Simpson 512-815-2317

Turn Construction Brandon McFarling 512-484-3096

The Liberty Group Shay Mickler 512-225-1860

Westlake Home & Commercial JT Hasty 512-280-1649

Turn Construction Brandon McFarling 512-484-3096

Integro Roofing Harley Coons 512-659-2038

Maintenance Supplies Chadwell Supply Randy King 888-341-2423 Ferguson Facilities Supply 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Wilmar Verlin Merkel 800-345-3002

Make Ready Service ATX Unlimited David Cisneros 512-736-9929 BG Multifamily Nikki Burleson 512-481-1234

UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Market Research Analysis Apartment Data Services Inc Cindi Reed 800-595-8730 Austin Investor Interests Robin Davis 512-261-0100 ResMan Catherine Rodriguez 972-349-1406 SMART Apartment Data Nichole Williams 800-594-2133x604

Visual Marketing Ann Poehl 512-580-5728

Products and Services

Masonry Contractor Camp Construction Peter Flynn 512-394-1111 Complete Landscapes, Inc Susan Bishop 512-252-0141 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036

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Westlake Home & Commercial JT Hasty 512-280-1649

Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161

Mold-Remediation Belfor Property Restoration Thomas Hannan 512-610-3015 Bio-One Austin George Morrison 512-897-9193 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 Products and Services

Infinite Capital Construction Chris Macias 512-368-3854 PCI Texas Jeff Pancone 512-983-6831 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 The Steam Team Ashtynn Bennett 512-739-7237

CBRE Capital Markets Peter Gineris 915-585-3883

Movers 3 Men Movers Erin McNair 713-230-8693 Moveforfree.com Bubba May 210-691-3178 Westlake Home & Commercial JT Hasty 512-280-1649

N Natural Gas Utility Service Texas Gas Service Tara Cunningham 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control Blackmon Mooring of Austin Dara Rosales 512-434-9394 Green Garbology Steve Inmon 888-546-1299

UCS Ben Wells 512-385-6600

ScentAir Beverly Boyd-Miller 512-797-4503

United Water Restoration Group of Austin Belinda Hammock 512-813-0501

The Steam Team Ashtynn Bennett 512-739-7237

Westlake Home & Commercial JT Hasty 512-280-1649

Mold-Testing United Water Restoration Group of Austin Belinda Hammock 512-813-0501 Westlake Home & Commercial JT Hasty 512-280-1649

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Mortgage Commercial Banking

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UCS Ben Wells 512-385-6600

Office Equipment & Supplies Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

Overhead Doors Cedar Park Overhead Doors Don Grenier 512-335-7441

P Package Management Fetch Package Danielle Archuleta 844-433-3824

Package Storage Solutions D2D Direct, LLC Misty Black 512-966-3390 Innovative Package Management Shannon Wright 520-784-4155 ZipcodeXpress Inc Albert Zheng 512-468-8368

Paint Sales Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ai Painting Services Kara Marquez 512-660-2202 Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780

C&Z Enterprises Jimmy Zientek 512-989-8377 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Painting, Inc 512-554-8303 Colors Unlimited Rob Tatrow 512-339-3023 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc Omar Reyes 512-459-8600 Falcon Construction USA Brent McGrath 512-610-1124 Guardian Construction Bill Holcomb 512-250-9478 Indigo Austin Stan Smith 303-809-2401 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994 Painting Connection Robier Rodriguez 806-445-6791

ATX Unlimited David Cisneros 512-736-9929

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Bartley Construction Dennis Bartley 512-303-9688

Protractor Services Rebecca Harris 512-845-6751

Behr Process Corporation Tim Turner 512-947-0003

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

BR Texas Richard Riley 210-504-4630

Rago Personnel LLC Johnny Ramos 512-378-0690

Smart Companies, Inc Misty Garwood 512-452-4554 SPC Contracting LLC Michael Smith 210-698-0011 TBC Services, LLC Tom Burghart 512-217-8020 Texas State Painting & Cleaning Ronald Chavez 512-945-9541 Westlake Home & Commercial JT Hasty 512-280-1649 Whitestone Bathroom Solutions Paul James 512-710-8554 Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint-Equipment & Supplies Behr Process Corporation Tim Turner 512-947-0003

Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350 Wilmar Verlin Merkel 800-345-3002

Parking Lot Maintenance & Marking

Contractors Asphalt Randy Welch 512-388-9540 IAM Facility Solutions Alfredo Madrid 312-613-4633 Integrity Paving & Coatings Bill Holmes 512-853-9009 LawgicNet - Parking Lot Certification Robert Kowalski 866-338-7511

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Asphalt Care of Texas Bernie Smith 512-872-3500 Contractors Asphalt Randy Welch 512-388-9540

2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734

Texas Materials a CRH Company Amanda Seamans 512-861-7100

Texas Materials a CRH Company Amanda Seamans 512-861-7100

A Plus Asphalt & Concrete Art Aja 512-251-8920

TexAsphalt Ross Williams 512-497-9601

TexAsphalt Ross Williams 512-497-9601

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Westlake Home & Commercial JT Hasty 512-280-1649

Westlake Home & Commercial JT Hasty 512-280-1649

Citywide Parking Enforcement David Perroni 855-981-2600

Parking Permits Citywide Parking Enforcement David Perroni 855-981-2600

Personnel Services BG Multifamily Nikki Burleson 512-481-1234

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Hire Priority Staffing Danielle Berryann 512-338-4473

All-Cor Services Steve Wingo 512-826-4542

The Liberty Group Shay Mickler 512-225-1860

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Pest Control Service Absolute Pest Management Tony Ragan 512-444-0262 Burnett’s Pest Control Services David Burnett 512-789-8225 Ecoteam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc Sarah DiCicco 512-288-1007

Products and Services

The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Myrna Salinas 512-476-2847

Pet Care Noble Ion® Vanessa Grimes 214-366-7723

Phone & Data Repair & Install Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Plumbing Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe 512-837-2917

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Flint & Associates LLC Chad Flint 512-971-2445

Poolsure Lisa Simpson 281-914-0284

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Programable Electronic Locks Singkt Solutions LLC John Victorian 512-599-9800

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

Flo-Right LLC Steven Wood 512-590-9796

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Fox Service Company James Bagby 512-442-6782

IAM Facility Solutions Alfredo Madrid 312-613-4633

Print Graphics Travis Etie 512-892-3333

Rago Personnel LLC Johnny Ramos 512-378-0690

Infinite Capital Construction Chris Macias 512-368-3854

Visual Marketing Ann Poehl 512-580-5728

Roto-Rooter Service Co Jason Carter 512-836-8925

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527 Westlake Home & Commercial JT Hasty 512-280-1649

Plumbing-Equipment & Supplies Ferguson Facilities Supply 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Pole & Exterior Lighting Install & Repair Westlake Home & Commercial JT Hasty 512-280-1649

Pool Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Roto-Rooter Service Co Jason Carter 512-836-8925 Texas Materials a CRH Company Amanda Seamans 512-861-7100 The Steam Team Ashtynn Bennett 512-739-7237 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Private Investigations Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Longhorn Trophies, Inc Don McGraw 512-454-8684

Property Management JLD Apartment Consulting Services John Dennis 512-345-1673 Multifamily Consulting Group Chad Christian 281-710-3800 National Valet Trash Mike Hurrell 512-859-3770 The Westside Group F Pasion 512-499-8013

Property Management Software RealPage, Inc Stacey Blackwell 972-820-3000 ResMan Catherine Rodriguez 972-349-1406 Yardi Systems Kelly Krier 805-699-2040x5161

R Real Estate-1031 Exchange TMHA DJ Pendleton 512-459-1221

Real Estate-Consultants JLD Apartment Consulting Services John Dennis 512-345-1673 Lifestyles Unlimited Julie Murphy 210-787-2235x1414

Popp Hutcheson PLLC Gilbert Davila 512-473-2661

Capitol Construction/CPC Barbara Crawford 512-289-0227

Schultz Associates Ltd Barbara Schultz 480-656-5236

Champion Contractors & Services Customer Service 877-242-6748

Real Estate-Investment Lifestyles Unlimited Julie Murphy 210-787-2235x1414 The Daves Law Firm John Daves 512-346-6000

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real EstateResidential Sales

Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Infinite Capital Construction Chris Macias 512-368-3854

Apartment Experts Companies Bryan Tindall 512-372-8700

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Gimme Shelter! Realty Lesa Calhoun 512-567-4276

JMI Contractors Grant Jacobs 210-492-8181

Moveforfree.com Bubba May 210-691-3178

Lightning Electrical, LLC Rick Morgan 512-642-4417

Recycling Services GLR Valet Alex Guzman 512-694-3193 Green City Recycler Sam Ebenezer 240-481-9532 Republic Services Carra Haggberg 512-247-5647

Remodeling Linfield Design Associates, Inc. 512-458-2137 Rago Personnel LLC Johnny Ramos 512-378-0690

Remodeling & RepairBuilding Contractor A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Thomas Hannan 512-610-3015 Camp Construction Peter Flynn 512-394-1111

One Eighty Construction Travis Case 512-480-8094 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 TBC Services, LLC Tom Burghart 512-217-8020 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renovation Products Cinch Kit Brooks Laser 281-607-4400 VIMA Decor, Ltd Maia Jimenez 512-522-8130

D2D Direct is an off-site parcel management system specializing in package delivery for multifamily properties. Our hassle-free approach eliminates resident deliveries to the leasing office and frees up staff to focus on more important property management responsibilities.

Now Operating in Williamson Co. - Contact Us for Details Phone: 512-966-3390 Email: customer.support@d2d-direct.com Website: www.D2D-Direct.com

Renovations Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400 Cinch Kit Brooks Laser 281-607-4400 Crestmark Construction Services Brenda Nite 713-426-6161 DS Electric Service LLC Daniel Segura 512-361-9075 Gage Multifamily Services Rich Trepanier 512-368-8376 Indigo Austin Stan Smith 303-809-2401 Integro Roofing Harley Coons 512-659-2038 Lightning Electrical, LLC Rick Morgan 512-642-4417 Linfield Design Associates, Inc. 512-458-2137 One Eighty Construction Travis Case 512-480-8094 PCI Texas Jeff Pancone 512-983-6831

Pure Basin Services Joseph Benigno 210-422-2294 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 State Contractors, LLC Creston Simmons 512-960-2484 The Container Store Stephanie French 972-538-6600 TiCon Texas Construction Services Trey Murphy 281-932-8521

Products and Services

UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renter Insurance Assurant Patrick Regan 877-277-4811 ePremium Insurance Ann Padgett 513-972-4880 Jetty Chad Somodi 855-695-3889 RealPage, Inc Stacey Blackwell 972-820-3000

Replacement Windows Westlake Home & Commercial JT Hasty 512-280-1649

Resident Retention Programs hOp Chris Peifer 813-389-4389

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Resident Screening Service MRI Software Joe Shoecraft 972-385-2800 National Tenant Network Stacy Howell 800-801-1371 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing Ai Painting Services Kara Marquez 512-660-2202 Centex Painting, Inc 512-554-8303 Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc Omar Reyes 512-459-8600 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Products and Services

Painting Connection Robier Rodriguez 806-445-6791 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Retaining Walls Camp Construction Peter Flynn 512-394-1111 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901 Westlake Home & Commercial JT Hasty 512-280-1649

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Risk Management LeaseTerm Solutions Hailey Scott 888-814-6950

Heritage Construction Co, LLC Terry Harrison 512-528-5559

Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Infinite Capital Construction Chris Macias 512-368-3854

Rodent Control Absolute Pest Management Tony Ragan 512-444-0262 Pest Management, Inc Sarah DiCicco 512-288-1007

Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600

Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Oliver Roofing Systems Rick Brier 512-834-7500 Paragon Roofing Inc Phil Bolton 214-493-0753 Rago Personnel LLC Johnny Ramos 512-378-0690

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

GPS Roof Leak Repair Trey King 888-958-5048x101

State Contractors, LLC Creston Simmons 512-960-2484

Integro Roofing Harley Coons 512-659-2038

Westlake Home & Commercial JT Hasty 512-280-1649

JMI Contractors Grant Jacobs 210-492-8181 LSR Multifamily Jesus Zamarron 214-869-4479 Westlake Home & Commercial JT Hasty 512-280-1649

Roofing Consultants Integro Roofing Harley Coons 512-659-2038 NGTX Enterprises Monica Sanders 512-962-5181 Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600

Roofs-Cleaning Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Westlake Home & Commercial JT Hasty 512-280-1649

Roofs-Contractors

Blue Sky Roofing Chad Robinson 512-495-9770 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 Falcon Construction USA Brent McGrath 512-610-1124 GPS Roof Leak Repair Trey King 888-958-5048x101 GreenTech Roofing Brooke Bruce 713-675-7663 Guardian Construction Bill Holcomb 512-250-9478 Heritage Construction Co, LLC Terry Harrison 512-528-5559 Integro Roofing Harley Coons 512-659-2038

2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

A-1 Services Maintenance Contractors Ron Little 512-443-2222

JMI Contractors Grant Jacobs 210-492-8181

Ace Roofing Company Jason Wright 512-836-7663 Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Bartley Construction Dennis Bartley 512-303-9688

Keith Barker Roofing & Solar Keith Barker 512-447-7663 Kidd Roofing Ken Johnson 512-671-7791 LSR Multifamily Jesus Zamarron 214-869-4479

WE FURNISH MULTI-FAMILY

For Purchase: Modeleasy • Custom Models • Clubrooms • Leasing Offices • Business Centers For Rent: Furniture Packages • Resident Referrals • Models Dallas Showroom 15101 Midway Road 972-385-3204 • 877-906-1299 info@furniturebycharter.com

FurnitureByCharter.com Oliver Roofing Systems Rick Brier 512-834-7500

GreenTech Roofing Brooke Bruce 713-675-7663

Paragon Roofing Inc Phil Bolton 214-493-0753

Integro Roofing Harley Coons 512-659-2038

Protractor Services Rebecca Harris 512-845-6751

Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

S Satellite TV Kadirnet, LLC Shanna Price 512-997-9774

Screens-Door & Window

Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

1st Choice Energy David Malone 512-345-0956

Woods General Contracting, LLC John Woods 817-203-8710

Affordable Screens & Glass Rick Middleton 512-358-1560

Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Westlake Home & Commercial JT Hasty 512-280-1649

Security & Surveillance ADT Security Services Allen Junek 210-889-3728 Alarmtechs, Inc Terry Delzeit 281-391-6066 Allegion Mark Howell 512-865-0375 Assa Abloy Brooke Bastin 210-243-6513 Compound Security Specialist Robert Palmerton 512-444-4283 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Kastle Systems Sultana Nailor 713-620-6748 Pro-Vigil, Inc Jeremy Powell 866-616-1318 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce Scott Berta 888-671-2202 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Singkt Solutions LLC John Victorian 512-599-9800 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

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Security Cameras ACT Security Group Johnny Atkinson 512-420-9988

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Alarmtechs, Inc Terry Delzeit 281-391-6066

GSC Fire & Security Mark Cummings 512-697-8723

Rago Personnel LLC Johnny Ramos 512-378-0690

Anchor Access Systems Ken Crouse 512-213-1665

Kastle Systems Sultana Nailor 713-620-6748

Westlake Home & Commercial JT Hasty 512-280-1649

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

Pro-Vigil, Inc Jeremy Powell 866-616-1318

Singkt Solutions LLC John Victorian 512-599-9800

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce Scott Berta 888-671-2202 Singkt Solutions LLC John Victorian 512-599-9800 Assurant Patrick Regan 877-277-4811 Products and Services

ePremium Insurance Ann Padgett 513-972-4880 Jetty Chad Somodi 855-695-3889

Security Guard/Patrol Service ACT Security Group Johnny Atkinson 512-420-9988 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Security Systems ADT Security Services Allen Junek 210-889-3728 Assa Abloy Brooke Bastin 210-243-6513

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Sewer & Drain CleaningService Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Sheet Metal Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc Omar Reyes 512-459-8600

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Siding-Contractors

Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Hardman Signs Chole Hardman 713-957-2324 Signs West Jim Ashley 512-282-5001 Sun Signs Bill Holloway 512-326-2451 Texas Materials a CRH Company Amanda Seamans 512-861-7100

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Small Business Bank

Bartley Construction Dennis Bartley 512-303-9688

Sound Systems & Equipment

Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Guardian Construction Bill Holcomb 512-250-9478 Integro Roofing Harley Coons 512-659-2038 JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Rebecca Harris 512-845-6751 Westlake Home & Commercial JT Hasty 512-280-1649 Whitestone Bathroom Solutions Paul James 512-710-8554

Signs

TruWest Credit Union Richard Gaines 512-252-6032

Alarmtechs, Inc Terry Delzeit 281-391-6066 Kadirnet, LLC Shanna Price 512-997-9774 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Singkt Solutions LLC John Victorian 512-599-9800

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

SprinklersAutomatic-Fire Allied Fire Protection Odette Castillo 512-719-4872 American Fire Systems Cody Huff 713-466-9898

Sprinklers-Garden & Lawn Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Staffing Services

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

BG Multifamily Nikki Burleson 512-481-1234

CND Signs Christian Martinez 512-888-9788

Hire Priority Staffing Danielle Berryann 512-338-4473

Homeland Staffing Inc Zina Hunter 512-243-7709

Lone Star Carpet Lee Moerbe 512-836-9311

Star Personnel Ashley Arellano 832-242-6800

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

The Liberty Group Shay Mickler 512-225-1860

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Stairs TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Storage Unit Facility Olympia Moving & Storage Steven Rodriguez 512-837-8296

Stucco & Exterior Coating Contractor 2 S-D, Inc Construction Services Kevin Seelhammer 830-627-2734 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Contractors, Inc Rob Walters 512-733-0600 FIDUS Construction Services Lauren Hudler 512-607-5897 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Westlake Home & Commercial JT Hasty 512-280-1649

Subfloor Repair Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023

Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Submetering Systems Guardian Water & Power, Inc Mark Mathis 512-743-6663 Minol USA Will Castro 346-314-3921 National Exemption Service Donna Ismajili 800-241-8651 RealPage, Inc Stacey Blackwell 972-820-3000 TMHA DJ Pendleton 512-459-1221

Swimming Pool & Patio Furniture-Dealers Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Swimming Pool Code Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 TMHA DJ Pendleton 512-459-1221

Swimming PoolContractors Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565

Swimming PoolMaintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304 HD Supply Gilda Garcia 512-647-8167 Hines Pool & Spa Andy Hines 512-873-8565 Maintenance Supply HQ Scott Credeur 512-335-6700

Swimming Pool-Repair & Renovation BR Texas Richard Riley 210-504-4630 Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 JMI Contractors Grant Jacobs 210-492-8181 Sundek of Austin Rick Hubbard 512-928-8000

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T Tax Consultants Allshouse Group Kurt Allshouse 713-353-2556 Five Stone Tax Advisers JD Garcia 512-833-5829 Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400 Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy CSSI – Cost Segregation Services, Inc. Joseph Beggins 832-690-7216 Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service Kadirnet, LLC Shanna Price 512-997-9774 Products and Services

Kings III Emergency Communications Gary Weldon 512-992-4134

Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Television Kadirnet, LLC Shanna Price 512-997-9774

Television-Cable Kadirnet, LLC Shanna Price 512-997-9774

Temporary Personnel BG Multifamily Nikki Burleson 512-481-1234

Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Equipment & Repair Singkt Solutions LLC John Victorian 512-599-9800

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Westlake Home & Commercial JT Hasty 512-280-1649

Worldwide Pest Control Myrna Salinas 512-476-2847

Tile and Grout Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034

The Steam Team Ashtynn Bennett 512-739-7237

The Liberty Group Shay Mickler 512-225-1860

UCS Ben Wells 512-385-6600

The Personnel Store, Inc Michael Harris 512-236-1400

Westlake Home & Commercial JT Hasty 512-280-1649

Tenant Screening Service

CoreLogic SafeRent Jason Pitzel 949-214-1000

Telephone-Coin/Card Operated

The Bug Master Rod Howard 512-250-1500

Hire Priority Staffing Danielle Berryann 512-338-4473

Slingshot, Inc Kourtney Hunt 512-290-9001

Apartment Lines Scott Dunham 800-583-7769

Floor King, Inc Roy Whitaker 512-346-7034

Stanley Steemer International, Inc. Cody Flesch 682-201-5795

AmRent Lisa Rusie 855-532-2883

ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

Pest Management, Inc Sarah DiCicco 512-288-1007

Gimme Shelter! Realty Lesa Calhoun 512-567-4276

Singkt Solutions LLC John Victorian 512-599-9800

Telephone-Answering Service

58

Telephone-Service

RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369 TMHA DJ Pendleton 512-459-1221

Termite Control Absolute Pest Management Tony Ragan 512-444-0262 Burnett’s Pest Control Services David Burnett 512-789-8225 Diligent Services 800-345-4436 EnviroSMART Pest Solutions Blair Holden 512-997-1000

Tile Sales & InstallationCeramic Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Lone Star Carpet Lee Moerbe 512-836-9311 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ATX Towing Michael Montoya 512-400-8655 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Towing-Wrecker Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ATX Towing Michael Montoya 512-400-8655 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation Capital Metro Lonny Stern 512-389-7509

Trash Containers Green Garbology Steve Inmon 888-546-1299 Republic Services Carra Haggberg 512-247-5647

Trash Hauling Bio-One Austin George Morrison 512-897-9193 Central Texas Refuse, Inc Ben Bracher 512-243-2833 GLR Valet Alex Guzman 512-694-3193 Pro Valet Trash Patrick Kelley 512-751-2900 Republic Services Carra Haggberg 512-247-5647 The Junkluggers of Austin Laura Chavez 512-638-0310 Valet Living Linda Izaguirre 877-574-2587 Waste Connections Jeff Fields 512-251-5622 Westlake Home & Commercial JT Hasty 512-280-1649

Trash Removal Bio-One Austin George Morrison 512-897-9193 Bulk Trash Removal, Inc Courtney Wingo 512-216-6436

Davey Tree Expert Co Daniel Hayden 512-451-4986 Pest Management, Inc Sarah DiCicco 512-288-1007

Austin Tree Surgeons Brad Ridenhour 512-301-4400

Hocutt, Inc Kevin Hammer 214-381-9991

JMI Contractors Grant Jacobs 210-492-8181

Minol USA Will Castro 346-314-3921

Westlake Home & Commercial JT Hasty 512-280-1649

National Exemption Service Donna Ismajili 800-241-8651

Trophies & Plaques Longhorn Trophies, Inc Don McGraw 512-454-8684

U Utilities-Billing Service Guardian Water & Power, Inc Mark Mathis 512-743-6663

National Exemption Service Donna Ismajili 800-241-8651

Republic Services Carra Haggberg 512-247-5647

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utilities-Management

Waste Consolidators, Inc Ken Garst 480-897-3601

Guardian Water & Power, Inc Mark Mathis 512-743-6663

Westlake Home & Commercial JT Hasty 512-280-1649

National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing Guardian Water & Power, Inc Mark Mathis 512-743-6663

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

Davey Tree Expert Co Daniel Hayden 512-451-4986

Rago Personnel LLC Johnny Ramos 512-378-0690

Certified Arbor Care, Inc Stephen Matcha 512-671-8733

www.ameristarglass.com PHONE

Certified Arbor Care, Inc Stephen Matcha 512-671-8733

Hocutt, Inc Kevin Hammer 214-381-9991

Tree-Insect & Disease Control

Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

Tree-Maintenance Service

Pro Valet Trash Patrick Kelley 512-751-2900

The Junkluggers of Austin Laura Chavez 512-638-0310

Glass – Mirrors – Screens

Utility Consultant EnergyLink Rob Porras 713-416-2677 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Evaluation Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

V Valet Trash Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177 Garbage Grabbers Valet Trash Kacie West 512-299-1609 GLR Valet Alex Guzman 512-694-3193 Invisible Waste Services Mike Miller 281-936-1410 National Valet Trash Mike Hurrell 512-859-3770

Prestige Trash Valet Services, LLC. Daniel Gonzalez 512-663-8370 Pro Valet Trash Patrick Kelley 512-751-2900 Value Waste Services John Claybrook 469-363-8018 WeDoTrash Eric Leonard 512-748-6294

Valet Waste Pick Up Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177 Invisible Waste Services Mike Miller 281-936-1410 National Valet Trash Mike Hurrell 512-859-3770 Prestige Trash Valet Services, LLC. Daniel Gonzalez 512-663-8370 Pro Valet Trash Patrick Kelley 512-751-2900 Valet Living Linda Izaguirre 877-574-2587 Value Waste Services John Claybrook 469-363-8018 Waste Away, LLC Ron Walser 866-999-2929x704 WeDoTrash Eric Leonard 512-748-6294

MARCH / APRIL / 2019 /

59

Vending American Beverage Consolidators Danne Doga 512-418-1160

Video Productions ForRent.com 512-326-1133

W Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188 Best Wash, Inc James West 281-441-2465 Products and Services

Commercial Equipment Company Andy Northup 972-991-9274 Front and Center Laundry Terry Hyslop 512-738-5264 Luxe Appliances Mitchell Andrus 512-940-1023

Washer/Dryer-Sales

Waste Management Jeremy Croke 512-743-0730

Waste Disposal/ Recycling Garbage Grabbers Valet Trash Kacie West 512-299-1609 National Valet Trash Mike Hurrell 512-859-3770 Pro Valet Trash Patrick Kelley 512-751-2900 Texas Disposal Systems Dennis Hobbs 512-421-1300 Waste Away, LLC Ron Walser 866-999-2929x704 Waste Connections Jeff Fields 512-251-5622 Waste Consolidators, Inc Ken Garst 480-897-3601 Waste Management Jeremy Croke 512-743-0730

Water Heaters & Boilers A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ferguson Facilities Supply 888-334-0004

Appliance Warehouse Tina LeBlanc 512-748-7515

Roto-Rooter Service Co Jason Carter 512-836-8925

Best Wash, Inc James West 281-441-2465

Vamvoras, Ltd Jeff Fox 512-994-7527

Commercial Equipment Company Andy Northup 972-991-9274 Ferguson Facilities Supply 888-334-0004 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Waste & Recycling Consulting Green Garbology Steve Inmon 888-546-1299

60

National Valet Trash Mike Hurrell 512-859-3770

/ W I N D O W O N R E N TA L H O U S I N G

Water Quality PondMaint/Renovation Pure Basin Services Joseph Benigno 210-422-2294

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 Hocutt, Inc Kevin Hammer 214-381-9991 HydraMetrics John Miller 651-653-6845

Water-Extraction

Welding

Belfor Property Restoration Thomas Hannan 512-610-3015

Excalibur Painting, Inc Omar Reyes 512-459-8600

Blackhill Restoration Jake Hodges 512-568-1449

JMI Contractors Grant Jacobs 210-492-8181

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Rago Personnel LLC Johnny Ramos 512-378-0690

Colors Unlimited Rob Tatrow 512-339-3023

TBC Services, LLC Tom Burghart 512-217-8020

Elite Apartment Services Jeff Bridwell 512-415-9868

Westlake Home & Commercial JT Hasty 512-280-1649

Paul Davis - Austin Gary Smith 512-795-4161 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Roto-Rooter Service Co Jason Carter 512-836-8925 Stanley Steemer International, Inc. Cody Flesch 682-201-5795 The Steam Team Ashtynn Bennett 512-739-7237 The Steamery ATX Tres Davis 512-551-9753 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Waterproofing Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Westlake Home & Commercial JT Hasty 512-280-1649

Web Site Communication PERQ Cheryl Leonard 512-409-5446

Window Cleaning ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Gilda Garcia 512-647-8167

Windows-Dealers Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Wireless Internet Service Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Wood Floor Sales & Installation Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

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PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

Some of the services we Some of the provide: services we provide: •Housekeeping

•Make Ready •Housekeeping •Maintenance •Make Ready •Painting •Maintenance •Bathtub •Paintingand Countertop Restoration •Bathtub and Countertop •Ground Keeping Restoration •Ground Keeping •Carpet Cleaning •Floor Cleaning •Carpet Cleaning •Wood Vinyl Floor •Floor&Cleaning Installation •Wood & Vinyl Floor •Remodeling Installation •Drywall repair •Remodeling •Masonry •Drywall repair •Carpentry •Masonry and more..

•Carpentry and more..

At Rago Personnel LLC we At Rago Personnel LLC we strongly believe in adding strongly believe inservices adding value with quality value with qualitycustomer services service. and exceptional and exceptional customer service.

Rago Personnel LLC Rago Personnel LLC

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