Window on rental housing - Sept/Oct 2018

ON RENTAL HOUSING

SEPT OCT 2018

16 Beneficiaries of the Doc & Gayle Young Food Drive

20 How to Market

and Attract Gen Z Renters

THIS ISSUE:

Challenges and Solutions FOR LEASE-UP PROPERTIES

14

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CONTENTS SEPTEMBER / OC TOBER 2018 ISSUE

FEATURES 14 Challenges & Solutions For Lease-Up Properties

20 Market and Attract Attracting “Generation Z” Renters

22 Business Exchange July 11, 2018

17 Food Drive Kick-Off Kick-Off Karaoke Happy Hour

18 Doc & Gayle Young Food Drive Donation and info flyer

24 Fall Fest

Info and registration flye

16

25 Fall Golf Classic

Larry Neimann Fall Golf Classic info flyer

Raising Funds & Feeding Families in Central Texas

Spotlight on the beneficiaries of the Doc & Gayle Young Food Drive

26 Fire Prevention

How to make a home fire escape plan

28 Food Drive Events

All the upcoming events, to add to your calendar

35 1,000 “Thank Yous” from AAA to Hire Priority for their donation

SEPTEMBER / OCTOBER /

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Austin Apartment Association 2 0 1 8 -2 019

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

IN EV E RY I SSUE 5

Leadership

13

Diamond Sponsors

6

Calendar

28

Education Opportunities

8

President’s Perspective

30

Law in Order

10

Industry Update

34

Market Report

12

New Members

36

Products/Services Directory

Publishing Director Kristan Arrona

Editor Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com Jerrica Deloney, Director of Education jerrica@austinaptassoc.com Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development robbie@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.GraphicEngine.net

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ADVE RTI SE R I N DE X IFC Austin Energy

27 Ace Fire Equipment

55 Charter Furniture

1

Gage Multifamily

57 BG Multifamily

2

Camp Construction

39 Maintenance Supply Headquarters

7

Century A/C Supply

11 Royal Manufacturing 15 Compound Security Specialists 19 Austin Energy EV 21 Austin Resource Recovery

41 Ameristar 45 Homeland Staffing 47 CORT

59 WASH Laundry 61 Affordable Glass OBC Rago Personnel

49 Powerhouse Home & Commercial Services 51 D2D Direct 53 Ameristar

The advertising and article submission deadline for the September/October 2018 issue of Window on Rental Housing is July 15, 2018. The advertising and article submission deadline for the November/December 2018 issue of Window on Rental Housing is September 15, 2018. All material submitted is subject to review and approval of the Austin Apartment Association.

The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2018 -2019 EX ECUTIV E COMMIT TEE

2018-2019 BOARD OF DIRECTORS Kris Burleson, Gage Multifamily Services Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Shannon Green, Weinstein Properties Lyndsay Hanes, CAM, CAPS, CPM, Lantower Luxury Living

Renee Zahn

Sandy Eckhardt

Terri Needham

CAM, NALP, ARM, CPM Greystar President

CREA Management President-elect

CAS, PS Landscapes Vice President

Sam Levassar, CAS, Camp Construction Jade Lovera, CAM, Rainier Management Stephanie Naylor, CAS, Flooring Warehouse Chelsea Kneeland, CAS, RentPath Shay Mickler, The Liberty Group Lindsey Osborne, CAS, RentPath Stephanie Petersen, Bluebonnet Commercial Management Christi Pyle, CAM, CAPS, Churchill Forge Tracey Slappey-Scott, Pinnacle

Stephani Park

Christy Sanchez,

Katya Watson

Dwayne Stewart

Oden Hughes Secretary/Treasurer

CPM Alliance Residential VP at Large

CAM Greystar VP at Large

Immediate Past President

Missy Sterns, CAPS, LDG Development Eric Watson, CAMT, CAS, Hines Pool & Spa

A A A PAST PRE SIDENTS John Harrison* (64)

Jim Solt* (76)

Carl E. Beck (88)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Frank Montgomery* (65)

Steve Colella (77)

Kim M. McGregor (89)

Brooke Mahoney, CAPS (11-12)

Jim Eichelberger* (66)

Ted Hendricks* (78)

Beth Holt (90)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Andy Wagner* (67)

Hank Guerrero* (79)

David Stapleton, CPM (91)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Ray Littlefield* (68)

Don Tait (80)

Sheri Gallo (92)

Joy Lamb, CPM (03- 04)

Robbie Robinson (14-15)

George Nalle* (69)

Ray Head (81)

Gina Roberts (93)

John Raper (04-05)

Gus Villegas (15-16)

Don Jackson (70)

Ed Norton (82)

Carol Martine, CPM (94)

Debi Wehmeier, CPM (05-06)

Theresa Ebner (16-17)

Gene McGregor (71)*

Bob Benson (83)

Keith Warner (95)

Dwayne Stewart (17-18)

Ed Hamel (72)

Jimmy C. Elliott (84)

Michael R. Hill, CPM (96)

Renee Clark, CAM, CAPS (06-07)

Barry Gillingwater* (73)

Joe Sharp (85)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

James Raper (74)

Dick Obenhaus (86)

Kim M. McGregor (98)

Jana Ellis (08-09)

Rich Ellmer (75)

Susan Melton (87)

Anna Kelley* (99)

Kara Garst (09-10)

Sandy Eckhardt (12-13)

*deceased

2 018- 2019 COMMIT TEE CH AIR PER SONS Austin Supervisors Council Kimberly Faulkner Tracy Slappey-Scott

Investment Committee Stephanie Petersen Ben Wells, CAS

Communications Advisory Lindsay Doud, CAS Stephanie Naylor, CAS

Leadership Dwayne Stewart

Community Outreach Angel Davila, CAMT, CAPS Lindsay Doud, CAS Toni Rackley Education Advisory Council Dedra Bouffard, CAM Food Drive Stephanie Naylor, CAS Terri Needham, CAS Paige Russell, CAM

Legislative Shannon Green Lyndsay Hanes, CPM Katya Watson, CAM Membership A Team Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team Cindi Reed Ryan Harmon, CAS

NextGen Tiffany Angelle Blankman Shay Mickler Kelsea Vernon Political Action Theresa Ebner, CAM, CAPS, ARM Gus Villegas Products & Services Council Terri Needham CAS, Chair Lindsey Osborne, CAS, Chair-elect Rene Flores, CAS, Vice Chair Eric Watson, CAMT, CAS, Immediate Past Chair

PSC Members at Large Lindsay Doud, CAS Brian Hackworth, CAS Ryan Harmon, CAS Chelsea Kneeland, CAS Shay Mickler, CAM, CAS Toni Rackley Anna Samaratunga, CAS, Impact Floors Haydee Scott, CAS

Of Counsel Bill Warren, Warren Law Firm Texas Apartment Association 512-479‑6252 National Apartment Association 703‑518‑6141

Strategic Plan Task Force Meagan Johnston, CAPS Jade Lovera, CAM Chelsea Kneeland, CAS Stephanie Naylor, CAS

SEPTEMBER / OCTOBER /

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Calendar of EVENTS DATE EVENT

PLACE

TIME

DATE EVENT

3

AAA Office Closed for Labor Day

5

Food Drive Committee

AAA

11

Ambassadors/A-Team

AAA 9am

11

Legislative Committee – CLOSED MEETING AAA 9:30am

11 Mentors/M-Team

AAA

9am

10am

PLACE

TIME

2

Legislative Committee – CLOSED MEETING AAA 9:30am

3

Food Drive Committee

9 Ambassadors/A-Team

AAA

9am

AAA

9am

9

Education Advisory Council

AAA

12pm

10

Virtual Doorway: Managing Your Online Reputation Seminar AAA 8:30am-11:30am

16

NextGen Committee

12

Telephone Skills & Internet Leads Seminar AAA 8:30am-11:30am

12

FOOD DRIVE KICK OFF HAPPY HOUR Water Tank 5pm-7:30pm

13

Learn at Lunch: Set your Fitness Amenity Apart From Your Competition AAA 12pm-1pm

17

Food Drive Committee

18

NextGen Committee

AAA

12pm

24

Evictions Seminar with Attorney Bill Warren AAA 8:30am-12pm

19

Food Drive Committee

AAA

9am

25

Learn at Lunch: Marketing techniques to boost your traffic AAA 1 2pm-1pm

20 LARRY NIEMANN PAC

GOLF TOURNAMENT Star Ranch 10am

shotgun start

6

OCTOBER 2018

17-19 TAA Fall Board Meeting

AAA

12pm

Fort Worth AAA

9am

25 Fall Fest At The Salt Lick S Alt Lick Bbq Pavillion 6pm-10pm

25

Executive Committee – CLOSED MEETING Headliner’s Club 12pm

30

Executive Committee – CLOSED MEETING Headliner’s Club 12pm

25

AAA Board of Directors

5pm

30

AAA Board of Directors

26

Teambuilding: Finding Those Magic Moments Seminar AAA 8:30am-11:30am

31

Time management, Preventive Maintenance & Make Readies Seminar AAA 8:30am-11:30am

26

Maintenance Roundtable

31

Food Drive Committee

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AAA

AAA

2pm

AAA

AAA

5pm

9am

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President’s

PERSPECTIVE WHAT’S YOUR SECRET INGREDIENT?

Renee Zahn, NALP, CAM, ARM, CPM Greystar Real Estate Partners 2018-2019 President

Questions and answers with AAA’s new president

“This year I aim to broadcast the best kept secret that is our industry even further.”

On Friday June 8th, we recognized 33 finalists and 11 winners at the Austin Apartment Association 2018 Property of the Year Awards. As each team approached the stage to receive their award, it felt as if they had won an Academy Award. Each group was so overwhelmed with excitement and approached the stage as a close-knit team. In an industry where change is constant, and teams must work so closely together, I couldn’t help but wonder about the secret ingredient that each team added to their recipe for success.

So, my question is, “What is the secret for success in our industry?”

Is it the amenities? While the budget for your property may be limited there are simple things that you can do to enhance your amenities? With more renters today being renters by choice as opposed to necessity, they are really taking the time to make sure

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the community they are choosing to call home has what they need. Is your conference space offered with a reservation for the resident who works from home and needs to host a meeting? Do you offer WiFi in all common spaces including your pool area? What are you doing for package deliveries? Residents expect to retrieve the new shoes they ordered when the schedule is convenient for them. The options are growing on this amenity. Lockers, package rooms, and even ancillary package delivery companies. In Austin, Texas, we can’t forget our furry residents. Are you hosting social events that include their fur babies? What about a paw inspired kiddie pool for your dog park?

Is it your apartment homes?

I hear the saying all the time, “We are all offering the same thing, a white box of time.” But what can you do to set your white box of time apart from the neighbor across the street? An

accent wall is an affordable way for a resident to feel connected to their new space and help them take on a sense of ownership. Not only a simple paint color, but faux wood on the walls. Pull out your inner Chip and Joanna. What are you doing to make your vacant units feel special? Do you have great mini models that once the customer leases they get to keep some of the fun stuff? You would be amazed at what a $200 trip to target can do for your vacant apartment home.

Is it your team?

This is the secret ingredient to each property’s recipe that can have the most impact on success. How is your team working to exude exceptional customer service every day? This area is where the smallest things mean the most. Are they standing up to greet each customer? Are they really working to find out why someone is moving so they can work to create rapport

based on the customer’s personal situation? While we get bogged down with the daily tasks of property management, it is important to remember our residents are making their largest monthly payment to our properties. When things aren’t going well with the thing they spend the most money on, it impacts them on a personal level. What is your team doing to improve those personal interactions?

As I watched each of the 2018 property of the year winning teams approach the stage, I couldn’t help but think the thing they all had in common was their engaged team. Team members thrive and improve when they are encouraged to broaden their skills and network. This is where the Austin Apartment Association can give back to you. The education offerings are endless and are as defined as an introductory excel class and as ambitious as earning a Certified Apartment Property Supervisor designation. Our team members also grow by giving back to their community. There are countless oppor-

tunities and the next one will be our Doc and Gayle Young Food Drive with the kick off Karaoke Happy Hour scheduled for Wednesday September 12th. Giving back to

the association that supports our industry not only moves our industry forward, but it can also be one of the secret ingredients to your success.

SEPTEMBER / OCTOBER /

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Industry UPDATE SCREENINGS AND PERMITS

By Paul Cauduro, AAA Director of Government Relations

CodeNEXT Halted

In the resolution passed by city council halting CodeNEXT it directed the city manager to develop and propose a new process to rewrite the Land Development Code.

The Austin City Council has voted unanimously to halt the new re-write of the land development code known as CodeNEXT. In the resolution passed by council that brought an end to the code adoption process, the council stated that: “due to a combination of significant disruptions to the process, CodeNEXT is no longer a suitable mechanism to achieve its stated goals or address the critical challenges currently facing our City.”

The origins of CodeNEXT go back to 2012 when Council approved Imagine Austin, a comprehensive 30-year plan to guide the city’s growth that called for rewriting the land development code. The effort to overhaul the existing code, adopted in 1984, was buoyed by rapid development, housing shortages, traffic congestion and the simple recognition that a new code was needed to better meet the needs of a changing and growing city.

As the long re-write process unfolded, the divide between those that wanted to see more urbanlike density and those that believed that the new development rules in CodeNEXT would adversely impact the existing neighborhoods and incite more gentrification. The Austin Apartment Association (AAA) was an active participant in the CodeNEXT process but did not view the re-write as a density versus preservation effort and did not participate in those debates.

While increased housing density, and especially the development of more attached wall housing, would be a great boon for the apartment industry, the AAA’s participation in CodeNEXT was to simply to offer property management and multifamily development perspective and to advance the movement toward a “compact and connected” city as clearly envisioned by Austinites when the comprehensive plan was crafted.

To be sure, as the CodeNEXT was moving through its final adoption process the AAA acknowledged that valid questions lingered about the code and its rules. However, the Austin Apartment Association still supported the CodeNEXT effort to the end and did not want the city to totally abandon the costly project.

Early in the code re-write process the AAA joined Evolve Austin, a coalition of Austin organizations eager for more efficient and predictable land development rules and the construction of a wide variety of housing products. Evolve Austin issued a statement before the final council vote to end CodeNEXT and the AAA shares the sentiments. The statement read in part: “Evolve Austin understands the need to pause and reevaluate the CodeNEXT process. At the same time, we are discouraged that a small but vocal minority has sown mistruths and misinformation through our neighborhoods and constructed a narrative that making any changes to our broken, outdated land development code is unwanted or unpopular. We urge our city leaders to not capitulate to proponents of the status quo that have relied on scare tactics and litigation to grind this process to a halt. Across our city, thousands of residents support the need for new solutions to the ever-growing affordability crisis, environmental degradation, and standstill traffic that the outdated land development code has contributed towards.”

In the resolution passed by city council halting CodeNEXT it directed the city manager to develop and propose a new process to rewrite the Land Development Code. The AAA will again participate in the new process once revealed by the city manager. For more information about the AAA”s past and pending participation in the land development code re-write process contact paul@austinaptassoc.com.

To visit these tools and become a registered user of them go to: http://austintexas.gov/department/online-tools

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Multi-Family

Contact Todd Keesee tkeesee@royal-mfg.com • 512-587-2160 199 Park 35 Cove N, Buda, TX 78610

Austin Moves to Expand Floodplains The City of Austin is the process of changing their floodplain maps and related regulations and light of a National Weather Service (NWS) study of historical rainfall. Changes to the city’s floodplain map may trigger new insurance requirements for existing apartment properties.

Currently, the city’s floodplain regulations and drainage criteria are based on the 100-year flood, which has a 1% chance of occurring in any given year. It is currently defined as 10.2 inches of rain in 24 hours. The National Weather Service study indicates that this definition is too small.

The current 500-year rainfall, which is 13.5 inches of rain in 24 hours, more closely represents the rainfall that has a 1% chance of occurring every year. For this reason, the

Royal Manufacturing has been partnering with the multifamily residential market for over 15 years providing quality acrylic bathtubs and shower pans as well as cultured marble bathtubs and vanities. We also fabricate and install countertops offering your choice of granite, engineered marble, laminate, and/or quartz products to compliment your multi-family living spaces.

city is proposing to use the current 500-year flood for their regulations until the official FEMA floodplain maps can be redrawn.

The Federal Emergency Management Agency (FEMA) is currently modernizing the nation’s floodplain maps, through a collaborative effort with local governments and non-government entities. Once completed the new flood maps, known as Flood Insurance Rate Maps (FIRMs) are used as the basis for community floodplain management regulations and flood insurance requirements as well as supports the sale of flood insurance under the National Flood Insurance Program (NFIP).

The new FEMA maps may not become official for at least two years.

While increased insurance requirements and its associated costs may not be triggered until the FEMA maps are released, the actions taken by the City of Austin in the next few months to

re-define the floodplain boundaries would require property owners and businesses in the current 500-year floodplain to follow new restrictions if they want to develop, expand, remodel or improve their properties. The city estimates that there are approximately 2,800 buildings and 3,400 acres in the 500-year floodplain that would be affected.

The City of Austin has a floodplain mapping tool that allows you to view your property. Using the online tool you can see the both the 100yr and 500yr floodplain for your address.

Again, any property in the 500yr floodplain would be impacted by the city’s efforts and could very well be subject to floodplain insurance requirements when the FEMA maps are released. Go to www.austintexas. gov/floodplainrules for more information about the pending changes and to access the mapping tool.

SEPTEMBER / OCTOBER /

11

New MEMBERS AAA welcomes these new members who joined the association between June 1, 2018 and July 31, 2018. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS Baker Properties Megan Baker Austin, TN Number of units: 1

Brushy Creek Townhomes LLC Alexandra Danford Hutto, TX Number of units: 46

Davis Properties (Becca) Becca Davis Bastrop, TX Number of units: 1

Freeman Properties Austin, TX Number of units: 1

Jerald Winetroub Company Stacy Gunkel Austin, TX Number of units: 0

Kairoi Management Nadia Scardino San Antonio, TX Number of units: 312

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Larson Properties Ivan Larson Houston, TX Number of units: 1

Related Management Company Kristina David Dallas, TX Number of units: 176

Windsor Communities Jennifer Lamm Austin, TX Number of units: 1679

NEW SUPPLIER MEMBERS Flooring-Vinyl/Laminate Davati Group

Adam Clark 6000 South Congress Austin, TX 78745 512-371-6096 www.maxxfloors.com

Utility Consultant EnergyLink

Rob Porras 2150 S Central Expressway, STE 200 Mckinney, TX 75070 713-416-2677 www.theenergylink.com

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Signs

Fast Signs, Pflugerville

Phil Milley 15424 FM 1825 Suite 117 Pflugerville, TX 78660 512-953-6333 www.fastsigns.com/2132

Delivery Service Fetch Package

Henry Talamantes 2275 Vantage Dallas, TX 75207 915-227-5600 www.FetchPackage.com

Waste & Recycling Consulting Green Garbology

Steve Inmon 621 S Mayhill Road Suite 107 Denton, TX 76208 888-546-1299 www.greengarbology.com

Storage Unit Facility

Olympia Moving & Storage

Steven Rodriguez 15601 Long Vista Drive Austin, TX 78728 512-837-8296

Marketing Consultants & Service Smart City Locating

Kendall Simpson 1825 Fortview Rd. #11 Austin, TX 78704 512-815-2317 www.smartcitylocating.com

Property Management The Westside Group

F Pasion 1616 W 6th St, Ste. 100 Austin, TX 78703 512-499-8013 www.westsidegroup.com

CHALLENGES AND SOLUTIONS FOR LEASE-UP PROPERTIES All multifamily properties face challenges. Some are universal to all properties, regardless of the age or amenities, and some are unique to certain types. A lease-up property is any property that is less than 18 months old and less than 70% occupied at the time of nomination. With Property of the Year 2018 a quickly fading memory, we asked our lease-up property award nominees a few questions and here are a few of their answers.

What is one new or interesting amenity you incorporated into your new property? What has been your residents’ reaction to it? What is a challenge you face as a new property? What has been your solution to overcome that challenge?

“The community has a unique design that revolves around the amazing amenity package we offer. The layout for the community allows for ample opportunities for residents to interact with one another. We have found that this really promotes the sense of the community and helps with our overall retention and reviews! The highlight of our amenity package is certainly our large outdoor kitchen and gaming lounge that runs parallel between the courtyard and pool. This is a haven for anyone who wishes to relax, play games with a friend, host a party or even just serve dinner somewhere aside from the kitchen table.

“Our biggest challenge has been the amount of new builds occurring in our small town of Kyle. We were able to overcome this by highlighting the areas that made our community the place to be.

The staff was extremely successful in creating a warm and inviting feel through positive customer service and follow-up. We also utilized unique marketing approaches to make our community stand out! My personal favorite was our “Say Yes to the Address” campaign. We acknowledged the resident’s commitment to the property the same way you would a marriage. We proposed to residents with Ring Pops and even attached our floorplans to hangers and displayed them on a clothing rack to give the visual appeal, as well. It certainly left an impression on our prospects and many of them chose to #SayYesToTheAddress!”

Sonnie J. Sullivan, Business Manager at Oaks on Marketplace, Lincoln Apartments

“We have fitness on demand virtual training classes available 24/7. Our residents love it because they can work out anytime. They can form their own small groups, or they can work out individually.

“We are a garden style community, so overcoming the presence of construction crews working on buildings still under construction is a big challenge. We make sure we communicate with our residents prior to move in, and update them regularly after move in.”

Melanie Farrington, Community Manager, Hillstone at Wolf Ranch, Greystar

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“We have a yoga lawn, this has been a big hit with our residents, they like that they can do their meditation outdoors, but still have access to all the amenities in our gym. Additionally, while not a new amenity, we have Package Concierge Lockers and the residents love the freedom to get their packages on their schedule.

“On a lease-up you wear a lot of different hats. You must make sure that marketing is scheduled and executed, you are punching units with construction, and you have new residents moving into a construction site (with potentially unfinished amenities. I have found it is important to make sure you make a schedule for yourself and add tasks in the order of importance to make sure everything is getting done, additionally I share my schedule with my team and construction so they know when I am and am not available. However, that being said, you do have to be flexible, sometimes things come up and you just have to keep rolling with the punches.”

Kelsea Vernon, CAM, Community Manager, Brezza, Greystar

SEPTEMBER / OCTOBER /

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Raising Funds & Feeding Families in Central Texas Spotlight on the beneficiaries of the

Doc & Gayle Young

Food Drive

T

he Austin Apartment Association’s annual Doc & Gayle Young Food Drive is a volunteer-driven fundraiser to purchase Thanksgiving foodstuffs for Central Texans in our 11-county jurisdiction. Just one $45 donation gives a family their Thanksgiving food pack this year. 100% of collected funds go toward

buying family food packs for needy families and individuals in Austin and surrounding areas. Fundraising begins in earnest early September and ends mid-November. Food packs are hand-delivered by volunteers to local beneficiaries on the Tuesday before Thanksgiving.

But, who benefits from the Doc & Gayle Young Food Drive?

Members of the Doc & Gayle Young Food Drive committee and the AAA Outreach committee make a financial donation to the Round Rock Area Serving Center – just one of the food pantries who benefit from the annual food drive.

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Food Drive leaders and AAA leadership have identified the Austin Housing Authority, Partnerships for Children Rainbow Room, SAFE Alliance and Foundation Communities as beneficiaries of the food drive.

By far our largest beneficiary, the mission of the Austin Housing Authority is “to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth, and optimism.” Families and seniors who receive food packs are chosen by on-site property management employees.

The mission of Partnership for Children is “to empower and support abused and neglected children in the care of Child Protective Services. As a nonprofit in Central Texas, Partnerships for Children leads a collection of programs that offer resources, support and comfort for foster children and families in our community. [Their] accessibility to CPS, efficient practices, and ability to connect with kids at all stages in their lives allow [them] to better serve those who need [them] most by providing real and impactful solutions.”

Thanksgiving food packs supplied by the Doc & Gayle Young Food Drive are given to foster families deemed the most in-need by caseworkers.

The SAFE Alliance is a merger of Austin Children’s Shelter and SafePlace and exists to stop abuse for everyone. The SAFE Alliance is “dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.” Their mission is “to lead in ending sexual assault and exploitation, child abuse, and domestic violence through prevention, intervention, and advocacy for change.” Our food packs are used to stock the emergency shelter pantry for families currently residing in the shelter.

Foundation Communities is a local nonprofit. “We provide affordable, attractive homes and free on-site support services for thousands of families with kids, as well as veterans, seniors, and individuals with disabilities. We offer an innovative, proven model that empowers our residents and neighbors to achieve educational success, financial stability, and healthier lifestyles.

We own and operate 23 communities all over Austin and in North Texas.” Residents who receive food packs are chosen by on-site property management employees.

An outreach initiative coincided with the 30th anniversary food drive in 2016.

Food Drive leaders wished to include and aid food pantries in all 11 counties in

AAA’s jurisdiction, not just Travis County.

Due to overwhelming fundraising success in 2016, the food drive was able to give financial donations to food pantries in Williamson, Hays, Burnet, Caldwell, Bastrop, Gillespie, Blanco, Lee, Fayette and Llano counties. Thanks to generous donors yet again in 2017, food pantries in the same counties received financial donations yet again from the Doc & Gayle Young Food Drive. Our financial donations allow these food pantries to purchase fresh produce, meat and pantry items from the Capital Area Food Bank.

This growing tradition is one we hope to repeat for many years to come.

So how can you help?

As the month of September gets underway, our fundraising efforts are ramping up. You can help this year’s food drive by getting involved at one of the many food drive committee meetings, attending one of our fundraising events, or just by making your tax-deductible donation at www.AustinFoodDrive.com. On behalf of everyone who is involved in making the food drive a success, and the families who benefit from our food drive, thank you for your support in 2018!

SEPTEMBER / OCTOBER /

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Electric lover?

Totally charged.

Š2016 Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners.

It’s time to add electric vehicle charging stations to your community. Ask about our rebates.

Start the conversation.

Visit pluginaustin.com A City of Austin Program

How to

MARKET AND ATTRACT Gen Z Renters

BY Ashley Tyndall, Criterion B

L

ook out Millennials, Generation Z is gaining ground. This group of individuals — born between the mid-1990s and 2010 — are beginning to come of age, with the oldest members in their early twenties. And if they aren’t already, Gen Z will be the next slew of renters at your properties.

Contributing about $44 billion to the American economy, the Gen Z population should definitely be a key focus in your marketing strategy. It is no longer efficient enough to list your apartment online or use traditional methods of marketing, as Generation Z has specific expectations for their new pad.

From smart technology appliances to shared-space amenities, Gen Z is looking for more. But to understand how to attract these renters, you first must understand the differences between this generation and Millennials.

Gen Z vs. Millennials Gen Z, often misconstrued as Millennials, make up about 26% of the United States population as compared with Millennials at 22%, according to Nielson’s Total Audience report.

Growing up in the age of technology, Gen Z cannot comprehend a time before the digital age. Due to the rapid growth rate of technology, they are often less focused and have a shorter attention span as compared with Millennials and other age groups.

Furthermore, Gen Z spend considerably less time accessing the internet via PCs as the vast majority of their time is spent on mobile devices. And with this technology at their fingertips, everything of interest to Generation Z is connected to social media. Marketing should therefore focus extensively on the most popular social media platforms, and continuously adapt as new ones gain in popularity.

Focus on Social Media Generation Z are great multi-taskers, with the ability to juggle several social media platforms at once. However, this generation is prone to scroll quickly through those platforms, and responds best to concise, pointed, and attention-grabbing advertisements.

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For best results, focus your marketing efforts on videos and other visually appealing content. Bold graphics, vibrant colors, and playful fonts are great ways to capture a Gen Z renter’s attention. Videos can also prove beneficial by showing a targeted advertisement as long as you hone in on your core message quickly or risk losing interest.

Smart Technology Appliances When marketing to Gen Z renters, it is important to consider what amenities they want and how to properly market those features. For example, Gen Z renters do not just want to access the internet via their computers and phones; they also prefer connected appliances such as smart thermostats that save money, and keyless locks for enhanced security.

Similarly, cable internet services are not enough to attract this group. They expect wireless, fast reception. For Gen Z renters, consider focusing on advertising your property’s quick internet speed and reception that beats your competition.

Highlight Shared Amenities Additionally, this age group is prone to be less physically active than previous generations, so things like a swimming pool and fitness center may not be as appealing to them. You could instead focus your attention on advertising indoor and outdoor lounge spaces, community areas, and other shared amenities. Research shows that Gen Z renters are looking for common spaces to mingle with their neighbors. This group also tends to have a more entrepreneurial and networking mindset, which means coworking environments and convenient workspaces might be more attractive to them than a desk area in their own apartment.

While Generation Z is attracted to visually appealing graphics and creative content, the most important thing to consider is that through these marketing media, they want to know where they will be living, what the accommodations are, and how the apartment will benefit their lifestyle. Efficiency and creativity are the foundation for attracting Gen Z renters with your marketing plan.

N E S U S I S B

Exchange THANKS TO OUR BUSINESS EXCHANGE SPONSORS (l to r) Cindi Reed, ApartmentData.com; Greg Buckholtz, Ameristar Screen and Glass; Terri Needham, PS Landscapes

PA R T I C I PAT I N G O W N E R & M A N A G E M E N T C O M PA N I E S

THANK YOU! CANYON VIEW EVENTS CENTER J U LY 1 1 , 2 0 1 8

A huge thank you to all of the owner management companies who volunteered their time and expertise to make this Apartment PAC Austin fundraiser a success. Thank you to our supplier partners who generously gave of their time and money to participate. Participation and financial contribution related to the Business Exchange help AAA keep a strong and active voice at all levels of government.

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Alliance Residential Company Alpha Barnes Belco Equities Berkshire Communities Bluebonnet Commercial Management Capstone Real Estate Services Churchill Forge CREA Management

AAA President Renee Zahn opens the Business Exchange with a few words of welcome to participants

Greystar Lantower Luxury Living LDG Development Lincoln Property Company Martine Properties Oden Hughes US Residential Weinstein Properties

Community Outreach Volunteer Event:

Back to School Bash

AAA Outreach volunteers came out in force to help the Austin Independent School District stuff 4,500 backpacks with school supplies in preparation for their annual Back to School Bash. Our volunteers were a small portion of the hundreds of volunteers helping out at the Delco Activity Center on the last day of July. Thanks to all who could make it and help AISD this year. See you at the next outreach volunteer event!

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SEPTEMBER / OCTOBER /

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How to make a

Home Firen Escape Pla

Prevention Week Since 1922

Draw a map of your home. Show all doors and windows.

Visit each room. Find two ways out.

All windows and doors should open easily. You should be able to use them to get outside.

Make sure your home has smoke alarms. Push the test button to make sure each alarm is working.

Pick a meeting place outside. It should be in front of your home. Everyone will meet at the meeting place.

Make sure your house or building number can be seen from the street.

Talk about your plan with everyone in your home.

Learn the emergency phone number for your fire department.

Practice your home fire drill!

Make your own home fire escape plan using the grid provided on page 2.

WINDOW

DOOR

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Meeting Place WINDOW

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Sparky is a trademarks of NFPA. Š2017 NFPA

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WINDOW

WINDOW

Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

Telephone Skills & Internet Leads

COURSE GOOD FOR EDUCATION TRACKS

SEPTEMBER 12 8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speaker: Danielle Archuleta, Fetch $80 for AAA members - $70 special early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 Telephone Skills • Phone call etiquette • How to grab the caller’s attention • How to take control of the phone call • How to build rapport • How to take action on each call • Internet Leads • Email etiquette • How to answer an inquiry • The best way to secure an appointment • Social media correspondence and leasing • Is texting ok?

• Follow up, follow up, follow up

Learn at Lunch: Set your Fitness Amenity Apart From Your Competition

SEPTEMBER 13 12:30 p.m. - 1:00 p.m.

Sponsored by Advanced Exercise AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 Open and FREE for only AAA on-site members to attend.

• Trends and equipment that will attract millennials

• Maximizing fitness and outdoor space to create a sense of community • Design tips for a tight budget • Highly requested pieces of equipment that will increase lease renewals

Teambuilding: Finding Those Magic Moments

COURSE GOOD FOR EDUCATION TRACKS

SEPTEMBER 26 8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speakers: Stephanie Naylor, CAS, Flooring Warehouse & Colleen Gran, CREA Management $80 per AAA member - $70 special early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 What brings a team together and creates the bonds that lead to real productivity, trust and effectiveness? Sometimes it happens in a moment of shared experiences. Is there a secret sauce to creating this kind of magic moment of connection and community? Or is it more about recognizing opportunities and being prepared to act on them? – This class is great for anyone who works in a team.

Teambuilding isn’t exclusively the function of a manager or supervisor – everyone can be involved!

Maintenance Roundtable

SEPTEMBER 26 2:00 p.m. - 3:00 p.m.

AAA - 8620 Burnet Rd. #475

FREE and for AAA Maintenance Leads and Supervisors Calling all maintenance leads and maintenance supervisors! Join us for a Maintenance Round Table to discuss issues related specifically to your profession. We want to hear from you.

Virtual Doorway: Managing Your Online Reputation

COURSE GOOD FOR EDUCATION TRACKS

OCTOBER 10 8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speaker: Lynn Horn, Apartments.com $80 per AAA member - $70 special early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 Now more than ever your property’s online reputation is vital to attracting business; simply having a web presence isn’t enough.

How do potential and current residents find, interact with and review you? What are people saying about your property? Learn how to help shape the narrative the internet tells about your property.

Evictions with Attorney Bill Warren

COURSE GOOD FOR EDUCATION TRACKS

OCTOBER 24 8:30 a.m. - 12:00 p.m.

AAA – 8620 Burnet Rd. Ste. 475 Speaker: Danielle Archuleta, Apartments.com

QUESTI ON S? Contact AAA Director of Education Jerrica Deloney at jerrica@austinaptassoc.com or 512-3230990.

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t

yo

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

ur

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WEDNESDAYS

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SEPTEMBER 26

Past Peak Rent Growth: 7 Strategies Guaranteed to Improve Leasing Results OCTOBER 10

What the World’s Best Bosses Know about Leading Teams OCTOBER 24

SEPTEMBER 12

From “Self-ies” to “Us-ies”! 10 Sure Fire Tips to Amazing Customer Service

$80 per AAA member - $70 special early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 • The before, trial and after parts of the eviction process • The preparation of forms and petition • The impact of bankruptcy on the process • What to do with the judgement • The country court at law appeal process • Trial strategy

Learn at Lunch: Marketing techniques to boost your traffic from local companies

OCTOBER 25 12:30 p.m. - 1:00 p.m.

Sponsored by CORT AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1

Press The Easy Button! Creating a Culture of Customer Service

Open and FREE for only AAA on-site members to attend.

• How to market to local companies to attract more leases at your community.

• Marketing techniques and ideas in order to circumvent HR departments.

• Top companies moving to Austin and detailed data regarding their employment numbers.

• Types of accommodations desired by companies who relocate employees

Time Management, Preventtive Maintenance and Make Readies

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 “It’s better to prepare and prevent than to repair and repent.” Come join Angel Davila as he discusses best practices for preventive maintenance, make-readies and time management for increased efficiency, smoother operations and a higher NOI at your community. This seminar will provide key concepts to consider when developing a preventive maintenance schedule, ways to maximize time in the field or office, and executing make-readies systematically to ensure high standards are being met for successful move-ins during the turn season.

COURSE GOOD FOR EDUCATION TRACKS

OCTOBER 31 8:30 a.m. - 12:00 p.m.

AAA – 8620 Burnet Rd. Ste. 475 $80 per AAA member - $70 special early registration price!

SEPTEMBER / OCTOBER /

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LAW IN ORDER

The Warren Report DISCERNING FACT FROM FICTION IN “NIGHT DROP THEFT”

William S. Warren, Warren Law Firm

O

n March 3, 2010, Miriam Karr then forge or alter the name of the payee and cash the instrument.] bought a Western Union He also explained at trial that money order for $535.00 to “washing” refers to the use of chempay her family’s rent at The icals to soften the ink on a money Pointe apartment commuorder or check so that a soft adhenity. She filled in “The Pointe” as the sive can be used to lift the ink off the payee and her own name and address paper, leaving the original writing on the “purchaser” line. Around 8 largely undetectable. o’clock that same evening, she deposEach of the foregoing paragraphs ited the money order into the night are taken from the appellate court’s drop box of the apartment communi“Background” section in the case ty’s office, which was already closed of Christopher Ray Johnson v. The for the day. The Pointe did not receive State of Texas, decided by the HousKarr’s money order. ton First Court of Appeals on May 36 hours later, Christopher Ray 3, 2012. It is one of the few reported Johnson appeared at an HEB store appellate cases dealing with theft of in Houston and presented a $535.00 a payment intended for residential money order to be cashed; it was rent. It was a criminal law case, in Miriam Karr’s money order. He got which Mr. Johnson was convicted in busted, arrested, tried and convicted. district court following a jury trial of This is the Rest of the Story. forgery of a commercial instrument, Sergeant Patrick Walker with the i.e. a money order, and sentenced to Houston Police Department (HPD) seven years’ confinement.

Forgery Division testified at trial that Mr. Johnson appealed his lower he investigated the theft of the money court conviction. The Court of order and opined that it was likely Appeals reversed the conviction, “fished” out of the apartment commuholding that the State failed to prove nity’s night deposit, and then chemiJohnson had intent to defraud when cally “washed.” he cashed the stolen money order at He explained in his testimony an HEB store about 36 hours after Ms. that “night-drop fishing” is a common Karr deposited it in the night-drop method of stealing rent payments by box at The Pointe. using double-sided tape or some other According to Sergeant Walker, in a adhesive attached to a wire hanger memorandum he wrote to the Housor other pliable, extended tool to pull money orders and checks back through ton Apartment Association in August 2011, theft involving “a night-drop the slot of a night drop box. [Dependfishing incident,” happens much more ing upon what they “catch,” the thieves

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frequently than you would think. In the area served by the HPD alone, several hundred apartment community night-drops were burglarized and literally thousands of money orders were stolen and forged during the approximately 14-month period of June 2010 to August 2011. It is a crime that consistently plagues apartment communities throughout the state.

On occasion, the funds stolen through night-drop fishing may be recovered. According to Sergeant Walker, Bank of America, Wells Fargo, Chase, and many other banks treat their money orders like a regular check. They will send them back if they are reported stolen and forged.

Sergeant Walker states, however, that more times than not, a money order company will not send a reportedly stolen money order back as a collection item. If the money order is not sent back, says Sergeant Walker, the result is the purchaser of the money order often cannot get their money back.

This in turn often results in the apartment community not getting their rent payment. Then the eviction remedy may be pursued.

Who bears the risk of loss in the event of a stolen check or money order? It is an open question for which there currently is no absolute answer.

The determination a judge or jury makes to that question, however, will significantly impact the outcome of an eviction trial with these issues.

shutterstock

To begin with, there may be a shifting of the burden of proof in an eviction suit like the one involving Ms. Karr and The Pointe. The landlord must establish an agreement to pay rent in a sum certain and by a definite deadline. This is usually done through testimony and the provisions of the lease. The landlord must then testify that for a particular period, rent was not received from the particular tenant against whom the eviction was filed, as agreed in the lease.

Following that testimony, the burden of proof shifts to the tenant to establish the way their payment was attempted. There is an expectation that the resident can prove their purchase of the allegedly stolen money order, their appropriate completion of it, and their actual deposit of it into a drop box controlled by the landlord. There will then be an evaluation of the credibility of the evidence presented to determine if, and when, the tenant’s obligation to pay rent was discharged, despite the night-drop fishing theft.

The tenant has a contractual obligation to pay rent. That obligation is clearly set forth in paragraph six of the

Texas Apartment Association (TAA) lease. Paragraph six, for example, refers to the tenant as “you,” and states that “You will pay $___ per month for rent, in advance and without demand.”

The same paragraph provides, again referring to the tenant’s obligation, as follows: “You must pay your rent on or before the first day of each month.”

Also, paragraph 32.1 of the TAA lease, addressing acts of default, provides as follows: “You will be in default if … you don’t timely pay rent or other amounts you owe …”

What does it mean, then, to pay?

According to Black’s Law Dictionary, “to pay is to deliver to a creditor the value of a debt, either in money or in goods, for his acceptance, by which the debt is discharged.” In that definition, “creditor” is the landlord, “debt” is the monthly rent, and “for his acceptance” means permitting the landlord to negotiate the check or money order and receive funds.

When a drop box is involved, the focus switches somewhat. Now, the issue becomes the meaning of the phrase “to deliver to a creditor.” Again, using Black’s Law Dictionary, deliv-

ery is defined as the transfer of the possession of personal property from one person to another. In the Karr scenario, the personal property would be her $535.00 money order. It gets more complicated than that. There are the differing concepts of absolute delivery and conditional delivery. Absolute delivery is that which is complete upon the actual transfer of the instrument from the possession of the party making the payment. Conditional delivery, on the other hand, will not be completed by mere transfer of possession, but requires the happening of a specified event. Again, using the Karr scenario, the specified event would be the deposit or cashing of the check or money order by the landlord, so that the funds received can be applied to the payment of rent.

Police, courts, judges and juries want to know who bears the risk of loss when a night-drop is involved.

Shouldn’t it be the tenant, who deposited the payment into the night-drop, rather than using a more secure method such as online payment or delivery to an actual person in the management office? One can certainly

Before an apartment community goes on the offensive, however, it is useful to know what defamation consists of.

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It goes without saying that most people who utilize online apartment rating services will read the reviews they see with a grain of salt.

see the reasoning behind that position.

Then again, should the risk of loss fall upon the landlord, who - by providing a night-drop - created the possibility for after-hours delivery of a valuable document that would remain, unattended, in the night-drop until the management office next opens for business? There is some logic to that position as well.

Who is the actual victim of the crime of a “Night-Drop Fishing” theft? Arguably, it is the tenant. Their “money” was stolen before their landlord received it.

Although other means of payment were available, the tenant selected the least secure option and was subsequently victimized by the theft.

Should the night-drop be an option at all? Probably not; but that may depend upon the community and its resident base.

The risk may not, in some scenarios, outweigh the reward. It is a very subjective determination. Although older versions of the TAA lease used to provide the possibility of paying rent through a night-drop, that option is no longer contained in the TAA lease. It would have to be added where there is currently a blank space.

Arguments can be made that both landlord and tenant should have certain expectations placed upon each of them. Some of the expectations may be quite expensive to meet, however, such as providing for a drum type of night-drop, such as that used by a

bank, that does not allow easy access.

Given that a tenant has so many other options for payment available, however, it seems to be inequitable to expect the landlord to incur the significant cost associated with attempting to make the night-drop ultra-secure for those who choose to use it.

Quite candidly, it may be time to drop the drop box. Tell your residents, in a somewhat joking manner, that the drop box has “gone fishing” and is not expected to return. There is no requirement in either of the last two

versions of the TAA lease that a landlord provide the option of a “nightdrop” for receipt of rent payments.

The frequency of the crime of “Night Drop Fishing” theft, using Sergeant Walker’s somewhat limited and dated statistics alone, is certainly enough to warrant removal of what may appear to many criminals to be irresistible.

If you are not ready to drop the night-drop, consider some other procedures that may protect both

tenant and landlord. If you plan to accept money orders, consider a strong recommendation that your residents purchase only BANK money orders. This was a suggestion made by Sergeant Walker.

Also consider mandating that an instrument like a money order or check be FULLY COMPLETED. It is quite common for people to tender a check or money order where the payee line is blank. Thieves know this too. Even a less sophisticated criminal, who lacks access to the chemical washing materials, can readily negotiate a blank instrument.

Require your residents, therefore, to complete the instrument in its entirety.

Otherwise, reject it.

This will also make it much easier for you to determine which rental unit to credit the check or money order to. Remove the guesswork the lack of a payee presents.

In addition, consider adding language to the Special Provisions paragraph (No. 9 in the TAA lease).

Insert a statement along these lines: “If a rent payment is stolen from the night-drop, Resident will not receive credit for the stolen item.”

Such language is supported by various lease provisions. For example, TAA lease paragraph number 34 uses the phrase “when we receive money.”

In addition, TAA lease paragraph 24.5 provides that the landlord is not liable to the resident for loss caused by criminal conduct of other persons, including theft.

B I L L W A R R E N s in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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shutterstock

These proposed language changes would help to establish whether the apartment community or the resident will be responsible for any stolen money orders or checks. According to Sgt. Walker, law enforcement must be able to identify who is suffering the loss. Do all you can to clarify that it is the resident suffering the loss, since depositing an item into the night-drop is a conditional delivery, rather than an absolute delivery.

A conditional delivery is dependent upon the happening of a specified event to become complete. As stated above, that “event” is the negotiation of the payment instrument, whether money order or check, by the landlord and the crediting of the funds to the account of the resident.

Last but certainly not least, be willing to work with a resident who has been victimized by the theft of their attempted rent payment. Consider use of TAA’s Eviction Hold Off Agreement, which would give the resident an extended period within which to pay the rent that was stolen. During this delay, agree not to

charge late fees. Enable the resident to report the theft to the authorities, get the necessary documentation, make a claim with the issuer of the money order for reimbursement, and hopefully be reimbursed for the stolen instrument.

Consider again, the situation involving Miriam Karr’s Western Union money order, described at the beginning of this article. The appellate opinion described how Ms. Karr requested a refund from Western Union, but they required a police report and an affidavit from her attesting that she was not at fault as a prerequisite. She then discovered that to obtain a police report, she needed

a copy of the money order from Western Union and other information from Western Union about the location of the money order. It took several months for Ms. Karr to straighten it out and, because of the delay in receiving a Western Union refund, and her inability to come up with funds to pay the lost rent before the refund was received, her family was evicted for nonpayment of rent.

The potential solutions do not come in a one size fits all. Yet understanding the crime and its frequency is a good beginning. Add in some compassion and flexibility to enable the passage of a reasonable amount of time needed to accomplish a resolution of the claims related to the theft.

There is, finally, one other important consideration.

If you file an eviction based upon nonpayment of rent, and the resident contends their rent payment was made but stolen from your night-drop, there is no assurance that the landlord will prevail in that eviction case. Knowing that could make a fishing trip, instead of a trial, sound pretty attractive.

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August 2018

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

91.4% 1,240 $/mo 141.9 c/sf/mo 874 sf

Past 12 Months: 1.9% Rental Rate growth 10,070 units absorbed Operating Supply: 955 communities 222,062 units Recently Opened (12 mo): 45 communities 11,371 units

The box on the left displays a snapshot of the current market conditions.

The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities.

Effective rental prices are calculated net of concessions and utility adjustments.

The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

Under Construction: 33 communities 8,856 units Proposed Construction: 34 communities 9,429 units

History of Effective Price & Occupancy 92

1300

1250 90 1200

1150

A S O N D J F M A M J J A S O N D J F M A M J A 2016

2017

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

CONCESSIONS

Over The Past 3 Months

Rank Submarket

Annualized % of Mkt Growth % Absorbed I-35 South 30.0% 3.9% West/ Sunset Valley/ Barton Creek 25.7% 2.5% Cedar Park/ Leander/ Four Points 22.2% 2.1% Southeast/ Riverside Dr 17.0% 2.3% Pflugerville/ Tech Ridge/ Wells Branch 12.9% 2.7%

Class

1 2 3 4 5

ALL A B C D

Total Units w/ Concessions 64,610 23,034 18,097 18,509 4,970

% of Total Units 29% 40% 27% 26% 18%

Other Texas Markets Occupancy: Price: Rental Rate: Size:

89.9% 1,031 $/mo 116.9 c/sf/mo 882 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

90.4% 939 $/mo 110.5 c/sf/mo 850 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

92.0% 1,111 $/mo 127.3 c/sf/mo 873 sf

Past 12 Months: 4.7% Rental Rate growth 11,691 units absorbed

Past 12 Months: 2.3% Rental Rate growth 6,027 units absorbed

Past 12 Months: 2.4% Rental Rate growth 19,756 units absorbed

Operating Supply: 2,751 communities 644,635 units

Operating Supply: 887 communities 187,594 units

Operating Supply: 3,026 communities 706,130 units

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2018

Price ($/mo)

Occupancy %

HOTTEST SUBMARKETS

HOUSTON

88

Citywide Effect -1.5% -2.3% -1.2% -1.0% -0.7%

Average Special -5.1% -6.2% -4.6% -3.7% -4.0%

ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket data for over 3 million apartment units in AZ, GA, NC, TN, and TX. Cindi Reed Account Manager 512.969.1499

The AAA Education Foundation would like to give ONE THOUSAND thank yous to Hire Priority for making this donation to the AAA Solt Scholarship on behalf of Oden Hughes!

SEPTEMBER / OCTOBER /

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Anchor Access Systems Ken Crouse 512-213-1665

Associated Time & Parking Luke Barker 512-693-9200

Austin Estate Gate

Products &

Anthony Bruno 512-296-2671

Accountant/CPA

SERVICES

Allshouse Group Kurt Allshouse 713-353-2556

Schultz Associates Ltd Barbara Schultz 631-676-3330x11

Find a supplier online at web.austinaptassoc.com/search

Adjusters Insurance Claim Recovery Support Scott Friedson 512-904-9900

Denotes an AAA Diamond Sponsor member.

The Beneke Company Adjusters International Jim Beneke 512-328-1851x102

AdvertisingDirectories & Guides

A A/C-Dealers Fox Service Company James Bagby 512-442-6782

Trane Joanna Sturgis 469-289-8356

A/C-Duct Cleaning Indigo Austin Angel Davila 303-809-2401

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

The Steam Team Ashtynn Bennett 512-739-7237

Trane Joanna Sturgis 469-289-8356

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UCS Ben Wells 512-385-6600

A/C-Supplies & Parts Century A/C Supply Justin Hansen 512-584-3713

HD Supply Gilda Garcia 512-647-8167

Indigo Austin Angel Davila 303-809-2401

Johnstone Supply - Austin T Lambdin 512-834-0346

Maintenance Supply HQ Scott Credeur 512-335-6700

Robert Madden Industries Spencer Lasater 512-837-8521

Trane Joanna Sturgis 469-289-8356

A/C-Systems Service & Repair 1st Choice Energy David Malone 512-345-0956

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Fox Service Company James Bagby 512-442-6782

Indigo Austin Angel Davila 303-809-2401

Rago Personnel LLC Johnny Ramos 512-378-0690

Trane Joanna Sturgis 469-289-8356

Tyrone A/C & Heating Inc. Tyrone Meredith 512-992-3157

Access Control Gates-Iron

Costar David Arnold 512-865-0483

ForRent.com Danielle Archuleta 512-326-1133

Rentpath Chelsea Kneeland 469-662-3097

The Vendor Guide Marketing Services Monica Simmons 800-788-7820

Advertising-Full Service AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Advertising-Internet Apartment Data Services Inc Cindi Reed 800-595-8730

Apartment List Ben Coussens 404-735-1288

Alarmtechs, Inc

Citywide Apartment Locators

Terry Delzeit 281-391-6066

Susan Albertson 512-835-7368

Conversion Logix Denise Champion 866-297-4914

Costar David Arnold 512-865-0483

ForRent.com Danielle Archuleta 512-326-1133

JLD Apartment Consulting Services John Dennis 512-345-1673

Moveforfree.com Bubba May 210-691-3178

Rentpath Chelsea Kneeland 469-662-3097

Rentping Mike Wittmann 402-570-0648

Respage Linda Lunn 800-390-1776

Zillow Group Jalon Shoemaker 206-757-4830

Advertising-Newspaper The Bindel Brett Cofman 800-973-0554

Advertising-On-SiteBroadcasting AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Advertising-Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

The Vendor Guide Marketing Services Monica Simmons 800-788-7820

The Steam Team Ashtynn Bennett 512-739-7237

UCS Ben Wells 512-385-6600

Air Purification ScentAir Beverly Boyd-Miller 512-797-4503

Alarm Systems & Service Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc Terry Delzeit 281-391-6066

Bartley Construction Dennis Bartley 512-303-9688

Singkt Solutions LLC John Victorian 512-599-9800

Answering Service ACTIV Answer

By Audio Images Sarah Bearden 800-487-0206x231

Apartment Lines

Rob Tatrow 512-339-3023

888-334-0004

HD Supply Gilda Garcia 512-647-8167

Luxe Appliances Mitchell Andrus 512-940-1023

Maintenance Supply HQ Scott Credeur 512-335-6700

Appliances-Leasing Appliance Warehouse Tina LeBlanc 512-748-7515

AZUMA Leasing Clint Borchgardt 800-707-1188

Luxe Appliances Mitchell Andrus 512-940-1023

AppliancesService & Repair Fixed Maintenance and Repair

AppliancesSupplies & Parts

Stronghill Capital Eric Thomas 512-672-7100

Apartment/Multi Family Investments Best Wash, Inc James West 281-441-2465

The Westside Group F Pasion 512-499-8013

Appliance Warehouse

Colors Unlimited

Ferguson Facilities Supply

Apartment LendingReloans

Appliance Replacement

Dara Rosales 512-434-9394

David Gefrovich 512-655-2726

Mark Ezell 512-574-5117

Ann Poehl 512-580-5728

Blackmon Mooring of Austin

Appliance Parts Company

Scott Dunham 800-583-7769

Visual Marketing

Air Duct Cleaning

Appliances-Dealers

Tina LeBlanc 512-748-7515

Luxe Appliances Mitchell Andrus 512-940-1023

Rago Personnel LLC Johnny Ramos 512-378-0690

Appliance Parts Company David Gefrovich 512-655-2726

Century A/C Supply Justin Hansen 512-584-3713

Chadwell Supply Randy King 888-341-2423

Johnstone Supply - Austin T Lambdin 512-834-0346

Robert Madden Industries Spencer Lasater 512-837-8521

Asphalt-Seal Coating Striping & Repairs A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Asphalt Care of Texas Bernie Smith 512-872-3500

Contractors Asphalt Randy Welch 512-388-9540

Integrity Paving & Coatings Bill Holmes 512-853-9009

Lone Star Paving Jim Ramming 512-428-5778

Rock Solid Paving & Concrete Seth Ritta 737-802-3195

Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

TexAsphalt Ross Williams 512-497-9601

Attorneys Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R David Fritsche

Products and Services

David Fritsche 210-227-2726

Snell Law Firm, PLLC Jason Snell 512-477-5291

Troilo Law Firm, PC Arthur Troilo 512-391-9117

Warren Law Firm Bill Warren 512-347-8777

B Backflow Testing Ace Fire Equipment Ashley Stein 512-835-2020

Airco Mechanical Brandi Dathe 512-837-2917

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

SEPTEMBER / OCTOBER /

37

Fox Service Company James Bagby 512-442-6782

Roto-Rooter Service Co Jason Carter 512-836-8925

Valor Fire Protection John Couch 512-846-4142

Vamvoras, Ltd Jeff Fox 512-994-7527

Balcony Repair All-Cor Services Steve Wingo 512-826-4542

Bartley Construction Dennis Bartley 512-303-9688

Camp Construction Peter Flynn 512-394-1111

JMI Contractors Grant Jacobs 210-492-8181

Protractor Services Products and Services

Rebecca Harris 512-845-6751

TBC Services, LLC Tom Burghart 512-217-8020

Banks Bank Financial Jessica Blanchard 817-717-6021

Stronghill Capital Eric Thomas 512-672-7100

Bathtub & Sink-Porcelain Repair & Refinishing Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Rago Personnel LLC Johnny Ramos 512-378-0690

Surface Connection Mike Canfield 512-507-8202

Blinds-Mini/Vertical Sales & Service Classic Same Day Blinds Reed Way 512-926-7700 Ferguson Facilities Supply 888-334-0004

HD Supply Gilda Garcia 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Boiler Repair & Installation Airco Mechanical Brandi Dathe 512-837-2917

All-Cor Services Steve Wingo 512-826-4542

Roto-Rooter Service Co Jason Carter 512-836-8925

Vamvoras, Ltd Jeff Fox 512-994-7527

Building Inspection Service Bartley Construction Dennis Bartley 512-303-9688

Camp Construction Peter Flynn 512-394-1111

Rago Personnel LLC Johnny Ramos 512-378-0690

Surface Connection Mike Canfield 512-507-8202

Bathtub-Fiberglass Repair & Refinishing Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

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C Cabinet Installation Camp Construction Peter Flynn 512-394-1111

Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Rago Personnel LLC Johnny Ramos 512-378-0690

Cabinet Refinishing Camp Construction Peter Flynn 512-394-1111

Central Renovations Solutions Jeff Calvery 469-567-2400 Kitchen Tune Up 512-956-3690

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

Cabinets-Wholesale Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Carpenters Bartley Construction Dennis Bartley 512-303-9688

JMI Contractors Grant Jacobs 210-492-8181

Carpet, Upholstery & Hard Surface Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394

No Problem Carpet Cleaning Chad Wallace 512-971-9172

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

The Steam Team Ashtynn Bennett 512-739-7237

The Steamery ATX Tres Davis 512-551-9753

Carpet-Cleaning Equipment & Supplies Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Carpet-Cleaning Repair Dyeing Service Affinity Carpet Cleaning Inc Angie Salazar 281-445-8783

Cleaning Network Ben Clattenburg 512-743-1040

Colors Unlimited Rob Tatrow 512-339-3023

First Choice Carpet Care Craig Beaver 512-377-2266

Flooring Warehouse Matt Naylor 512-335-8138

No Problem Carpet Cleaning Chad Wallace 512-971-9172

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

UCS Ben Wells 512-385-6600

Carpet-Deodorizing Blackmon Mooring of Austin Dara Rosales 512-434-9394

Colors Unlimited Rob Tatrow 512-339-3023

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Let us turn your vision into a reality.

Project Support Managers: Whether your project is a simple upgrade or a full renovation, our professional Project Managers are here to help!

Quote:

We will walk your property and provide you with a detailed quote including a fullypriced overview page, individual per-unit quotes and custom order forms. Your quote will include product images to simplify the selection and ordering process.

Product Forecasting:

With your item selections and monthly projections we will forecast your product needs for a smooth-running project.

Shipping and Delivery:

We can deliver your items in bulk or use our Project PAK® service. MSH Project Support can provide the delivery process that fits your needs.

PROUD MEMBER OF

Call 888-632-6747 • Fax 877-636-6747 project_support@supplyHQ.com UCS Ben Wells 512-385-6600

Carpet-Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115

Capitol Floor Paula Paulo 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927

Floor King, Inc Roy Whitaker 512-346-7034

Flooring Warehouse Matt Naylor 512-335-8138

Impact Floors Anna Samaratunga 512-833-6399

Interior Logic Group Property Services Karen Currie 512-230-5635

Lone Star Carpet Lee Moerbe 512-836-9311

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rasa Floors Daniel Pena 512-371-9966

Redi Carpet Tony Boatman 512-383-1314

Carpet-Water Extraction Affinity Carpet Cleaning Inc

Belfor Property Restoration Matt Mccarty 512-610-3015

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Cleaning Network Ben Clattenburg 512-743-1040

Colors Unlimited Rob Tatrow 512-339-3023

First Choice Carpet Care Craig Beaver 512-377-2266

The Steam Team Ashtynn Bennett 512-739-7237

UCS Ben Wells 512-385-6600

United Water Restoration Group of Austin Ross Moore 512-813-0501

Carports Infinite Capital Construction Chris Macias 512-368-3854

Ceiling Fans Ferguson Facilities Supply 888-334-0004

Maintenance Supply HQ Scott Credeur 512-335-6700

Cellular Phones ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

Angie Salazar 281-445-8783

SEPTEMBER / OCTOBER /

39

Chemical Water Treatment Poolsure Lisa Simpson 281-914-0284

Chimney Cleaning & Repair 1st Choice Chimney Jeff Baldwin 817-791-4606

Top Hat Chimney Sweeps Home & Commercial Services Royal Pore 512-352-0313

Cleaning Service ApartmentCleans.com John Hartley 512-436-5770

Bio-One Austin George Morrison 512-897-9193 Centex Painting, Inc 512-554-8303

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Products and Services

Excalibur Painting, Inc Omar Reyes 512-459-8600

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Rago Personnel LLC Johnny Ramos 512-378-0690

UCS Ben Wells 512-385-6600

Under Pressure Powerwashing Taylor Stuart 512-815-2616

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Cleaning ServiceCrime Scene Bio-One Austin George Morrison 512-897-9193

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Blackmon Mooring of Austin Dara Rosales 512-434-9394

Emergency Cleaning Solutions Christopher Brown 512-382-7243

UCS Ben Wells 512-385-6600

Collection Agencies National Credit Systems, Inc Kristin Muse 800-367-1050

Professional Debt Mediation Leaonard Lawrence 904-398-0286

Tenant Tracker, Inc Troy Pate 800-658-9369

The Phoenix Recovery Group Paul Kerkez 210-442-6003

Collections Assurant Patrick Regan 877-277-4811

MRI Software Joe Shoecraft 972-385-2800

Nationwide Eviction Eddie Young 512-551-0357

Professional Debt Mediation Leaonard Lawrence 904-398-0286

The Phoenix Recovery Group Paul Kerkez 210-442-6003

Commercial Lending Bank Financial Jessica Blanchard 817-717-6021

TruWest Credit Union Richard Gaines 512-252-6032

Communications AT&T Jessica Munoz 310.964.5289

Singkt Solutions LLC

John Victorian 512-599-9800

Computer-Data Cabling Singkt Solutions LLC John Victorian 512-599-9800

Computer-Online Service & Internet Singkt Solutions LLC John Victorian 512-599-9800

Computer-Service & Repair Singkt Solutions LLC John Victorian 512-599-9800

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460

CashFlow Pros, LLC Sterling Cooper 512-253-8509

Entrata Chant Duplantier 801-375-5522

RealPage, Inc Stacey Blackwell 972-820-3000

ResMan Catherine Rodriguez 972-349-1406

Yardi Systems Kelly Krier 805-699-2040

Concrete Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

All-Cor Services Steve Wingo 512-826-4542

Capitol Construction/CPC Barbara Crawford 512-289-0227

Infinite Capital Construction Chris Macias 512-368-3854

Integrity Paving & Coatings Bill Holmes 512-853-9009

Rago Personnel LLC Johnny Ramos 512-378-0690

Sungrow Landscape Services Patrick Goulding 512-331-1700

TBC Services, LLC Tom Burghart 512-217-8020

Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661

Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

Concrete Repair & Resurfacing A Plus Asphalt & Concrete Art Aja 512-251-8920

Integrity Paving & Coatings Bill Holmes 512-853-9009

Lone Star Paving Jim Ramming 512-428-5778

Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558

Sundek of Austin Rick Hubbard 512-928-8000

Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661

Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

TexAsphalt Ross Williams 512-497-9601

Concrete Restoration & Cleaning Diligent Services Hugo Carbajal 800-345-4436

IAM Facility Solutions Alfredo Madrid 312-613-4633

Concrete Scoring & Staining Capitol Floor Paula Paulo 512-339-1555

Lone Star Carpet Lee Moerbe 512-836-9311

Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688

Indigo Austin Angel Davila 303-809-2401

Construction-General All-Cor Services Steve Wingo 512-826-4542

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Construction Mark Herbert 281-587-5400

Crestmark Construction Services Brenda Nite 713-426-6161

Falcon Construction USA Brent McGrath 512-610-1124

Global Restoration Services Eric DeLeon 210-347-8431

JMI Contractors Grant Jacobs 210-492-8181

Linder Reconstruction Services Matt Linder 512-848-3484

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

The Steam Team Ashtynn Bennett 512-739-7237

Consulting Broker Multifamily Consulting Group

need screens?

Chad Christian 281-710-3800

Call About our FREE Custom Measure Screen Inventory Program

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003

Corporate Housing The Bindel

Serving the Apartment Industry Exclusively Since 1989

Brett Cofman 800-973-0554

Counter Top Installation Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

The CounterSource, Inc Todd Keesee 512-587-2160

Counter Top Refinishing Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534

Flavor Finish Resurfacing Tracy Ross 512-993-1090

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Rago Personnel LLC Johnny Ramos 512-378-0690

Surface Connection Mike Canfield 512-507-8202

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Rago Personnel LLC Johnny Ramos 512-378-0690

The CounterSource, Inc Todd Keesee 512-587-2160

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883

National Credit Systems, Inc Kristin Muse 800-367-1050

National Tenant Network Stacy Howell 800-801-1371

Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

Tenant Tracker, Inc

JMI Contractors Grant Jacobs 210-492-8181

Decks Infinite Capital Construction Chris Macias 512-368-3854

Sungrow Landscape Services Patrick Goulding 512-331-1700

Delivery Service D2D Direct, LLC Misty Black 512-966-3390

Fetch Package Henry Talamantes 915-227-5600

Demolition Contractors JMI Contractors Grant Jacobs 210-492-8181

Detention Pond Maintenance & Recovery

Troy Pate 800-658-9369

Sungrow Landscape Services

The Liberty Group

Patrick Goulding 512-331-1700

Shay Mickler 512-225-1860

D Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Products and Services

Directories & Guides ForRent.com Danielle Archuleta 512-326-1133

Rentpath Chelsea Kneeland 469-662-3097

Door Hardware Assa Abloy Brooke Bastin 210-243-6513

SEPTEMBER / OCTOBER /

41

Doors & Door Products Assa Abloy Brooke Bastin 210-243-6513

Cedar Park Overhead Doors Don Grenier 512-335-7441

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560

Drywall Contractors Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

SPC Contracting LLC Michael Smith 210-698-0011

TBC Services, LLC Tom Burghart 512-217-8020

E

Ameristar Screen and Glass CJ Reed 512-910-3050

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

Complete Landscapes, Inc Products and Services

Susan Bishop 512-252-0141

Sungrow Landscape Services Patrick Goulding 512-331-1700

Dry Cleaning Services MW Cleaners Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394

The Steam Team Ashtynn Bennett 512-739-7237

Top Hat Chimney Sweeps Home & Commercial Services Royal Pore 512-352-0313

Drywall & Insullation Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

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Electric-Contractors All-Cor Services Steve Wingo 512-826-4542

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Fox Service Company James Bagby 512-442-6782

Lightning Electrical, LLC Rick Morgan 512-642-4417

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Electric-Equipment & Supplies HD Supply Gilda Garcia 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Electronic Rent Collection ResMan Catherine Rodriguez 972-349-1406

Elevator Service & Repair Oracle Elevator Company Adam Brazauski 210-254-5996

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134

On Guard, Inc Bill White 713-664-8273

Singkt Solutions LLC John Victorian 512-599-9800

Emergency Water Services Belfor Property Restoration Matt Mccarty 512-610-3015

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Camp Construction Peter Flynn 512-394-1111

The Steam Team Ashtynn Bennett 512-739-7237

UCS Ben Wells 512-385-6600

Employee Morale Programs Nfinite Pursuit Jackson Belcher 229-942-4300

Employee Screening Tenant Tracker, Inc Troy Pate 800-658-9369

The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesPermanent BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Danielle Berryann 512-338-4473

Homeland Staffing Inc Zina Hunter 512-243-7709

The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesTemporary BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Danielle Berryann 512-338-4473

Homeland Staffing Inc Zina Hunter 512-243-7709

Star Personnel Ashley Arellano 832-242-6800

The Liberty Group Shay Mickler 512-225-1860

The Personnel Store, Inc Michael Harris 512-236-1400

Employment Services Hire Priority Staffing Danielle Berryann 512-338-4473

Homeland Staffing Inc Zina Hunter 512-243-7709

The Liberty Group Shay Mickler 512-225-1860

The Personnel Store, Inc Michael Harris 512-236-1400

Energy Auditing 1st Choice Energy David Malone 512-345-0956

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

Energy Service 1st Choice Energy David Malone 512-345-0956

Austin Energy Jaime Gomez 512-482-5332

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Entertainment Apartment Life Keith Burris 817-793-9924

F

Evictions Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R David Fritsche David Fritsche 210-227-2726

Nationwide Eviction Eddie Young 512-551-0357

Warren Law Firm Bill Warren 512-347-8777

Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473

The Liberty Group Shay Mickler 512-225-1860

The Personnel Store, Inc Michael Harris 512-236-1400

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959

Comm-Fit Marcus Ling 512-378-3581

Fit Supply Somer Turner 512-971-7399

Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Ryan McAfee 512-800-0959

Comm-Fit Marcus Ling 512-378-3581

Marathon Fitness Demariee Anderson 800-391-9496

Fair Housing Warren Law Firm Bill Warren 512-347-8777

Fences & Rails 2 S-D, Inc Kevin Seelhammer 830-627-2734

All-Cor Services Steve Wingo 512-826-4542

Camp Construction Peter Flynn 512-394-1111

Falcon Construction USA Brent McGrath 512-610-1124

Infinite Capital Construction Chris Macias 512-368-3854

Metroflor Corporation Michelle Esposito 203-299-3134

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Financial Planning CashFlow Pros, LLC Sterling Cooper 512-253-8509

Financing CBRE Capital Markets Peter Gineris 915-585-3883

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc Terry Delzeit 281-391-6066

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc Terry Delzeit 281-391-6066

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Impact Fire Services Sara Kriegh 512-243-7788

Valor Fire Protection John Couch 512-846-4142

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Impact Fire Services Sara Kriegh 512-243-7788

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020

Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Restoration Belfor Property Restoration Matt Mccarty 512-610-3015

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Products and Services

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Crestmark Construction Services Brenda Nite 713-426-6161

DFW Housing Partners Alec Ingraham 817-908-1847

Falcon Construction USA Brent McGrath 512-610-1124

Gage Multifamily Services Rich Trepanier 512-368-8376

JMI Contractors Grant Jacobs 210-492-8181

The Ironwood Group Todd Pirtle 512-298-2004

SEPTEMBER / OCTOBER /

43

United Water Restoration Group of Austin Ross Moore 512-813-0501

Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020

American Fire Systems Craig Branstetter 713-466-9898

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration Products and Services

Matt Mccarty 512-610-3015

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors, Inc Rob Walters 512-733-0600

TBC Services, LLC Tom Burghart 512-217-8020

The Steam Team Ashtynn Bennett 512-739-7237

UCS Ben Wells 512-385-6600

United Water Restoration Group of Austin Ross Moore 512-813-0501

WB Arthur Wendy Van Den Boogerd 512-710-0011

Fitness Design & Management Advanced Exercise Ryan McAfee 512-800-0959

Fit Supply Somer Turner 512-971-7399

Nfinite Pursuit Jackson Belcher 229-942-4300

Fitness Equipment Repair & Service Advanced Exercise Ryan McAfee 512-800-0959

Flags Banners & Pennants Executive Signs Austin Jacob Dotson 512-292-9939

Floor Covering Distributors Floor King, Inc Roy Whitaker 512-346-7034

Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115

Capitol Floor Paula Paulo 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927

Floor King, Inc Roy Whitaker 512-346-7034

Flooring Warehouse Matt Naylor 512-335-8138

Impact Floors Anna Samaratunga 512-833-6399

Interior Logic Group Property Services Karen Currie 512-230-5635

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McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors Daniel Pena 512-371-9966

Redi Carpet Tony Boatman 512-383-1314

Floor RestorationHardwood Floor King, Inc Roy Whitaker 512-346-7034

Floorcovering Manufacturer Metroflor Corporation Michelle Esposito 203-299-3134

Mohawk Industries Ty Thompson 512-203-4833

Flooring-Vinyl/Laminate Capitol Floor

Foundation Contractors Church Services Stephanie Meatto 713-722-5000

FSI Construction Inc Gary Greene 512-291-4374

JMI Contractors Grant Jacobs 210-492-8181

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688

Camp Construction Peter Flynn 512-394-1111

Furnished Apartments Furniture Options Sareena Johnson 800-894-9686

Furniture-Outdoor America Outdoor Furniture

Paula Paulo 512-339-1555

Leonard Tucker 713-443-9847

Colors Unlimited

Exteriors Contract Sales & Design

Rob Tatrow 512-339-3023

Davati Group Adam Clark 512-371-6096

Floor King, Inc Roy Whitaker 512-346-7034

Impact Floors Anna Samaratunga 512-833-6399

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Metroflor Corporation Michelle Esposito 203-299-3134

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

Readers Wholesale Jason May 713-224-8300

Karla Urbina 512-610-3888

Leisure Creations Davy Johnson 866-765-6726

Texacraft Susan Leigh 205-4866027

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888

TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals Brook Furniture Rental Erin Mungovan 832-590-8005

Charter Furniture Rental, Inc Nicki Granberry 512-705-2669

CORT Denise Credeur 512-719-9040

CWS Home Services Jenny Garza 512-838-3040

Elite Austin Valerie Pierce 512-366-8189

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture Options Sareena Johnson 800-894-9686

Furniture-Sales Charter Furniture Rental, Inc Nicki Granberry 512-705-2669

CORT Denise Credeur 512-719-9040

CWS Home Services Jenny Garza 512-838-3040

Elite Austin Valerie Pierce 512-366-8189

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Swimming Pool America Outdoor Furniture Leonard Tucker 713-443-9847

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Leisure Creations Davy Johnson 866-765-6726

Texacraft Susan Leigh 205-4866027

G Garage Doors & Openers Cedar Park Overhead Doors Don Grenier 512-335-7441

R&S Overhead Garage Door of Austin

The Residential Perimeter Security Specialists

Mandy Jones 512-794-3667

Garbage Collection Bulk Trash Removal, Inc Courtney Wingo 512-216-6436

Central Texas Refuse, Inc Ben Bracher 512-243-2833

Texas Disposal Systems 512-421-1300

Gates-Automatic & Manual Anchor Access Systems Ken Crouse 512-213-1665

Associated Time & Parking Luke Barker 512-693-9200

Austin Estate Gate Anthony Bruno 512-296-2671

Bartley Construction Dennis Bartley 512-303-9688

Cedar Park Overhead Doors Don Grenier 512-335-7441

Compound Security Specialist Robert Palmerton 512-444-4283

R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

General Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734

A-1 Services Maintenance Contractors Ron Little 512-443-2222

All-Cor Services Steve Wingo 512-826-4542

Bartley Construction Dennis Bartley 512-303-9688

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671 Blackmon Mooring of Austin Dara Rosales 512-434-9394

BR Texas Richard Riley 210-504-4630

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

DFW Housing Partners Alec Ingraham 817-908-1847

FIDUS Construction Services Lauren Hudler 512-607-5897

FSI Construction Inc Gary Greene 512-291-4374

Gage Multifamily Services Rich Trepanier 512-368-8376

Global Restoration Services Eric DeLeon 210-347-8431

Guardian Construction Bill Holcomb 512-250-9478

www.austinestategate.com anthony@austinestategate.com

Infinite Capital Construction Chris Macias 512-368-3854

JMI Contractors Grant Jacobs 210-492-8181

Linder Reconstruction Services Matt Linder 512-848-3484

M&M Painting & Construction Karen Iosue 210-614-9994

Products and Services

PCI Texas Jeff Pancone 512-983-6831

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Protractor Services Rebecca Harris 512-845-6751

Smart Companies, Inc Misty Garwood 512-452-4554

TBC Services, LLC Tom Burghart 512-217-8020

The Ironwood Group Todd Pirtle 512-298-2004

The Steam Team Ashtynn Bennett 512-739-7237

TiCon Texas Construction Services Trey Murphy 281-932-8521

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UCS Ben Wells 512-385-6600

Joann Rogers 512-944-3924

Woods General Contracting, LLC

JMI Contractors

John Woods 817-203-8710

Grant Jacobs 210-492-8181

Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Ame’s Mirror & Glass Troy Shugart 512-480-9585

Apartment Glass Products EdyLyn Dean 512-662-7036

Golf Cars & Carts-Rentals Golf Cars of Austin Austin Evans 512-312-4115

Golf Cart Zone Aaron Gouldie 512-258-9663 Products and Services

Five Star Gutters & Services, Inc

Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters-Cleaning & Repair C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Rago Personnel LLC Johnny Ramos 512-378-0690

Sungrow Landscape Services Patrick Goulding 512-331-1700

Golf Cars & Carts-Sales

H

Golf Cars of Austin Austin Evans 512-312-4115

Golf Cart Zone Aaron Gouldie 512-258-9663

Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024

Kidd Roofing Ken Johnson 512-671-7791

Gutters & Downspouts Camp Construction Peter Flynn 512-394-1111

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

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Hardware HD Supply Gilda Garcia 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

The Home Depot Richard Salinas 830-613-9453

Heating SystemsSupplies & Parts HD Supply Gilda Garcia 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Trane Joanna Sturgis 469-289-8356

Holiday Lighting ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Sungrow Landscape Services Patrick Goulding 512-331-1700

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Hot Tubs & Spas Hines Pool & Spa Andy Hines 512-873-8565

HVAC All-Cor Services Steve Wingo 512-826-4542

Blackmon Mooring of Austin Dara Rosales 512-434-9394 Ferguson Facilities Supply 888-334-0004

Robert Madden Industries Spencer Lasater 512-837-8521

Trane Joanna Sturgis 469-289-8356

Heating Systems-Dealers

I

Trane Joanna Sturgis 469-289-8356

Heating SystemsService & Repair Indigo Austin Angel Davila 303-809-2401

Trane Joanna Sturgis 469-289-8356

Inspections Integro Roofing Harley Coons 512-659-2038

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956

Insurance Blancken Insurance Group Russ Blancken 512-246-2122

Capitol City Insurance Carol Baker 512-343-0280

LeaseTerm Solutions Debbie Kimball 888-814-6950

The Beneke Company Adjusters International Jim Beneke 512-328-1851x102

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Blancken Insurance Group Russ Blancken 512-246-2122

Capitol City Insurance Carol Baker 512-343-0280

Insurance Claim Recovery Support Scott Friedson 512-904-9900

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122

CoreLogic SafeRent Jason Pitzel 949-214-1000

RealPage, Inc Stacey Blackwell 972-820-3000

Renters Legal Liability LLC Cheryl Leonard 801-994-0237

InsuranceWorkers Comp Blancken Insurance Group Russ Blancken 512-246-2122

Interior & Decorator Service Charter Furniture Rental, Inc Nicki Granberry 512-705-2669

Laura Burton Interiors Laura Burton 512-322-9888

Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List Ben Coussens 404-735-1288

RealPage, Inc Stacey Blackwell 972-820-3000

Zillow Group Jalon Shoemaker 206-757-4830

Internet-Marketing Costar David Arnold 512-865-0483

ForRent.com Danielle Archuleta 512-326-1133

CELEBRATING 40 YEARS OF PARTNERSHIP WITH THE APARTMENT INDUSTRY! We’ve led the way in developing creative solutions to help increase occupancy and resident satisfaction. n

Furniture to fit any style and budget

n

Model staging

n

Corporate/guest suite program

n

Quality new and previously leased furniture for sale in our Clearance Centers

n

Benefit of CORTpoints and Visa Gift Cards

Moveforfree.com Bubba May 210-691-3178

Respage Linda Lunn 800-390-1776

Internet-Web Site Developers

Products and Services

Contact us to learn how other communities have benefited by asking the question, “FURNISHED OR UNFURNISHED?”

Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

JMI Contractors

Rental Showroom & Clearance Center 9821 IH 35 North, Suite A Austin, TX 78753 512.719.9040 cort.com LIVE. WORK. CELEBRATE.

TM

©2016 CORT. A Berkshire Hathaway Company.

Grant Jacobs 210-492-8181

SEPTEMBER / OCTOBER /

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Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Irrigation Systems Installation & Equipment Benchmark Landscapes Kevin Henderson 737-802-7284

Complete Landscapes, Inc Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Landscapes USA Heath Deen 512-350-5761

Maldonado Nursery & Landscaping Inc Martin Salazar 512-252-0198

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 Products and Services

PS Landscapes, Inc Terri Needham 512-335-4769

J Janitorial Equipment & Supplies HD Supply Gilda Garcia 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service ApartmentCleans.com John Hartley 512-436-5770

UCS Ben Wells 512-385-6600

WB Arthur Wendy Van Den Boogerd 512-710-0011

Landscape - Lighting CSI LED Valerie Applegate Applegate 281-741-2295

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Contractors Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

Native Land Design Chris Rhodes 512-918-2270

US Lawns Jonathan Garcia 512-529-3321

Landscape Installation & Maintenance JMI Contractors Grant Jacobs 210-492-8181

Sungrow Landscape Services Patrick Goulding 512-331-1700

US Lawns Jonathan Garcia 512-529-3321

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Installation/ Irrigation Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscapes Vista Lawn and Landscapes Cliff Lammons 512-569-6521

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Landscaping-Contractors & Maintenance Benchmark Landscapes Kevin Henderson 737-802-7284

Complete Landscapes, Inc Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

GreenScapes Landscaping Stephen Connell 512-263-3669

JMI Contractors Grant Jacobs 210-492-8181

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

Landscapes USA Heath Deen 512-350-5761

Maldonado Nursery & Landscaping Inc Martin Salazar 512-252-0198

Native Land Design Chris Rhodes 512-918-2270

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

PS Landscapes, Inc Terri Needham 512-335-4769

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscaping-Designers Complete Landscapes, Inc Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

GreenScapes Landscaping Stephen Connell 512-263-3669

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

Sungrow Landscape Services Patrick Goulding 512-331-1700

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Laundry EquipmentLeasing AAdvantage Laundry Systems Russell Williams 800-880-2138

Best Wash, Inc James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274

CSC Service Works Danielle Courtney 210-286-7786

WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Laundry EquipmentSales AAdvantage Laundry Systems Russell Williams 800-880-2138

Best Wash, Inc James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274

CSC Service Works Danielle Courtney 210-286-7786

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co Jason Carter 512-836-8925

Leasing Sales Programs ApartmentRatings & SatisFacts Gen Martin 310-280-4033

ResMan Catherine Rodriguez 972-349-1406

Leasing Specialist Hire Priority Staffing Danielle Berryann 512-338-4473

The Liberty Group Shay Mickler 512-225-1860

Legal Service Law Offices of R David Fritsche David Fritsche 210-227-2726

Snell Law Firm, PLLC Jason Snell 512-477-5291

Troilo Law Firm, PC Arthur Troilo 512-391-9117

Warren Law Firm Bill Warren 512-347-8777

Light Bulbs CSI LED Valerie Applegate Applegate 281-741-2295

Lighting - Outdoor CSI LED Valerie Applegate Applegate 281-741-2295

Lighting Fixtures & Supplies CSI LED Valerie Applegate Applegate 281-741-2295

Ferguson Facilities Supply 888-334-0004

Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252

Lightning Electrical, LLC Rick Morgan 512-642-4417

Maintenance Supply HQ Scott Credeur 512-335-6700

RVLT/E Lighting Justin Krenicki 972-231-8882

Sun Signs Bill Holloway 512-326-2451

Locators Apartment Experts Companies Bryan Tindall 512-372-8700

Austin City Realty Eric Freytag 512-477-2489

Citywide Apartment Locators Susan Albertson 512-835-7368

ForRent.com Danielle Archuleta 512-326-1133

Moveforfree.com Bubba May 210-691-3178

Rentpath Chelsea Kneeland 469-662-3097

Locks Allegion Mark Howell 512-865-0375

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

M MagazineApartment Listings ForRent.com Danielle Archuleta 512-326-1133

SMART Apartment Data Nichole Williams 800-594-2133x604

Maintenance Parts & Supplies Best Wash, Inc James West 281-441-2465

Maintenance Service A-1 Services Maintenance Contractors Ron Little 512-443-2222

Hire Priority Staffing Danielle Berryann 512-338-4473

Integro Roofing Harley Coons 512-659-2038

The Liberty Group Shay Mickler 512-225-1860

Turn Construction Brandon McFarling 512-484-3096

Maintenance Supplies Chadwell Supply Randy King 888-341-2423

Ferguson Facilities Supply 888-334-0004

HD Supply Gilda Garcia 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Wilmar 800-345-3002

Make Ready Service ATX Unlimited David Cisneros 512-736-9929

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Hire Priority Staffing Danielle Berryann 512-338-4473

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

Texas State Painting & Cleaning Ronald Chavez 512-945-9541

The Liberty Group Shay Mickler 512-225-1860

Turn Construction Brandon McFarling 512-484-3096

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UCS Ben Wells 512-385-6600

Market Research Analysis Apartment Data Services Inc Cindi Reed 800-595-8730

Austin Investor Interests Robin Davis 512-261-0100

ResMan Catherine Rodriguez 972-349-1406

SMART Apartment Data Nichole Williams 800-594-2133x604

Marketing Consultants & Service Apartment Life Keith Burris 817-793-9924

Conversion Logix Denise Champion 866-297-4914

Rentping Products and Services

Mike Wittmann 402-570-0648

Smart City Locating Kendall Simpson 512-815-2317

Threshold Agency, LLC John Wilkinson 512-375-3169

Visual Marketing Ann Poehl 512-580-5728

Masonry Contractor Camp Construction Peter Flynn 512-394-1111

Complete Landscapes, Inc Susan Bishop 512-252-0141

JMI Contractors Grant Jacobs 210-492-8181

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

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Ame’s Mirror & Glass Troy Shugart 512-480-9585

Apartment Glass Products EdyLyn Dean 512-662-7036

Mobile Advertising Apartment Mobile Apps

Mortgage Commercial Banking CBRE Capital Markets Peter Gineris 915-585-3883

Mobile Applications

Bubba May 210-691-3178

Andrew Barber 512-431-7161

Bio-One Austin George Morrison 512-897-9193

Blackmon Mooring of Austin

Chris Macias 512-368-3854

PCI Texas Jeff Pancone 512-983-6831

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

The Steam Team Ashtynn Bennett 512-739-7237

UCS Ben Wells 512-385-6600

United Water Restoration Group of Austin Ross Moore 512-813-0501

Mold-Testing United Water Restoration Group of Austin Ross Moore 512-813-0501

D2D Direct, LLC Misty Black 512-966-3390

Natural Gas Utility Service

Shannon Wright 520-784-4155

Texas Gas Service Kimberly Carter 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O

Camp Construction

Infinite Capital Construction

Package Storage Solutions

Innovative Package Management

Dara Rosales 512-434-9394 Peter Flynn 512-394-1111

P

N

Mold-Remediation

Matt Mccarty 512-610-3015

Don Grenier 512-335-7441

Erin McNair 713-230-8693

Moveforfree.com

Belfor Property Restoration

Cedar Park Overhead Doors

Movers 3 Men Movers

Andrew Barber 512-431-7161

Apartment Mobile Apps

Overhead Doors

ZipcodeXpress Inc Albert Zheng 512-468-8368

Paint Contractors ATX Unlimited David Cisneros 512-736-9929

Camp Construction Peter Flynn 512-394-1111

Colors Unlimited

Odor Control Blackmon Mooring of Austin Dara Rosales 512-434-9394

Green Garbology Steve Inmon 888-546-1299

ScentAir Beverly Boyd-Miller 512-797-4503

The Steam Team Ashtynn Bennett 512-739-7237

UCS Ben Wells 512-385-6600

Office Equipment & Supplies Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

Rob Tatrow 512-339-3023

Painting Connection Robier Rodriguez 806-445-6791

Rago Personnel LLC Johnny Ramos 512-378-0690

SPC Contracting LLC Michael Smith 210-698-0011

TBC Services, LLC Tom Burghart 512-217-8020

Texas State Painting & Cleaning Ronald Chavez 512-945-9541

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint Sales Landmark Paint & Supply 214-905-3436

PPG Paints Gregory Wagner 512-827-6292

Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780

Bartley Construction Dennis Bartley 512-303-9688

Behr Process Corporation Tim Turner 512-947-0003

BR Texas Richard Riley 210-504-4630

C&Z Enterprises Jimmy Zientek 512-989-8377

Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Painting, Inc 512-554-8303

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Excalibur Painting, Inc Omar Reyes 512-459-8600

Falcon Construction USA Brent McGrath 512-610-1124

Guardian Construction Bill Holcomb 512-250-9478

Indigo Austin Angel Davila 303-809-2401

Infinite Capital Construction Chris Macias 512-368-3854

JMI Contractors Grant Jacobs 210-492-8181

M&M Painting & Construction Karen Iosue 210-614-9994

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

D2D Direct is an off-site parcel management system specializing in package delivery for multifamily properties. Our hassle-free approach eliminates resident deliveries to the leasing office and frees up staff to focus on more important property management responsibilities.

Now Operating in Williamson Co. - Contact Us for Details Phone: 512-966-3390 Email: customer.support@d2d-direct.com Website: www.D2D-Direct.com

Protractor Services Rebecca Harris 512-845-6751

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Smart Companies, Inc Misty Garwood 512-452-4554

Whitestone Bathroom Solutions Paul James 512-710-8554

Paint-Equipment & Supplies Behr Process Corporation Tim Turner 512-947-0003 Landmark Paint & Supply 214-905-3436

PPG Paints Gregory Wagner 512-827-6292

Sherwin Williams Company Jay Piersall 512-844-3350

Wilmar 800-345-3002

Parking Lot Maintenance & Marking 2 S-D, Inc Kevin Seelhammer 830-627-2734

A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC

IAM Facility Solutions Alfredo Madrid 312-613-4633

Integrity Paving & Coatings Bill Holmes 512-853-9009

LawgicNet - Parking Lot Certification Robert Kowalski 866-338-7511

Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

TexAsphalt Ross Williams 512-497-9601

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Asphalt Care of Texas Bernie Smith 512-872-3500

Contractors Asphalt Randy Welch 512-388-9540

Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

TexAsphalt

Bobby Edwards 512-605-9937

Ross Williams 512-497-9601

Contractors Asphalt

Personnel Services

Randy Welch 512-388-9540

Hire Priority Staffing Danielle Berryann 512-338-4473

The Liberty Group Shay Mickler 512-225-1860

Pest Control Service Absolute Pest Management Tony Ragan 512-444-0262

Ecoteam, LLC Jon Polenz 512-201-4100

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Products and Services

LP Pest Solutions David Pritchard 512-922-4577

Pest Management, Inc Sarah DiCicco 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Myrna Salinas 512-476-2847

Phone & Data Repair & Install Singkt Solutions LLC John Victorian 512-599-9800

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

TF Harper & Associates LP Cindi Chrastecky 512-440-0707

SEPTEMBER / OCTOBER /

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Plumbing Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222

Airco Mechanical Brandi Dathe 512-837-2917

All-Cor Services Steve Wingo 512-826-4542

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Fox Service Company James Bagby 512-442-6782

Rago Personnel LLC Johnny Ramos 512-378-0690

Roto-Rooter Service Co Jason Carter 512-836-8925

Steve’s Plumbing Repair Steve Brougher 512-276-7476 Products and Services

Vamvoras, Ltd Jeff Fox 512-994-7527

Plumbing-Equipment & Supplies Ferguson Facilities Supply 888-334-0004

HD Supply Gilda Garcia 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Pool Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Poolsure Lisa Simpson 281-914-0284

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Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937

ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

IAM Facility Solutions Alfredo Madrid 312-613-4633

Infinite Capital Construction Chris Macias 512-368-3854

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Roto-Rooter Service Co Jason Carter 512-836-8925

Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

The Steam Team Ashtynn Bennett 512-739-7237

Under Pressure Powerwashing Taylor Stuart 512-815-2616

Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service CND Signs Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

Fast Signs, Pflugerville Phil Milley 512-953-6333

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Programable Electronic Locks Singkt Solutions LLC John Victorian 512-599-9800

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

Longhorn Trophies, Inc Don McGraw 512-454-8684

Visual Marketing Ann Poehl 512-580-5728

Property Management JLD Apartment Consulting Services John Dennis 512-345-1673

Multifamily Consulting Group Chad Christian 281-710-3800

National Valet Trash Mike Hurrell 512-859-3770

The Westside Group F Pasion 512-499-8013

Property Management Software RealPage, Inc Stacey Blackwell 972-820-3000

ResMan Catherine Rodriguez 972-349-1406

Yardi Systems Kelly Krier 805-699-2040

R Real Estate-Consultants JLD Apartment Consulting Services John Dennis 512-345-1673

Lifestyles Unlimited Julie Murphy 210-787-2235x1414

Schultz Associates Ltd Barbara Schultz 631-676-3330x11

Real Estate-Investment Lifestyles Unlimited Julie Murphy 210-787-2235x1414

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estateesidential Sales Apartment Experts Companies Bryan Tindall 512-372-8700

Moveforfree.com Bubba May 210-691-3178

Recycling Services Green City Recycler Sam Ebenezer 240-481-9532

Republic Services Carra Haggberg 512-247-5647

Remodeling Rago Personnel LLC Johnny Ramos 512-378-0690

Remodeling & RepairBuilding Contractor A-1 Services Maintenance Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration Matt Mccarty 512-610-3015

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Champion Contractors & Services Customer Service 877-242-6748

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Gage Multifamily Services Rich Trepanier 512-368-8376

Infinite Capital Construction Chris Macias 512-368-3854

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

JMI Contractors Grant Jacobs 210-492-8181

Lightning Electrical, LLC Rick Morgan 512-642-4417

One Eighty Construction Travis Case 512-480-8094

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Protractor Services Rebecca Harris 512-845-6751

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

TBC Services, LLC Tom Burghart 512-217-8020

UCS Ben Wells 512-385-6600

Renovation Products Cinch Kit Brooks Laser 281-607-4400

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Construction Mark Herbert 281-587-5400

Central Renovations Solutions Jeff Calvery 469-567-2400

Cinch Kit Brooks Laser 281-607-4400

Crestmark Construction Services

Glass – Mirrors – Screens

Brenda Nite 713-426-6161

Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

Gage Multifamily Services

www.ameristarglass.com

Rich Trepanier 512-368-8376

PHONE

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

Indigo Austin Angel Davila 303-809-2401

Integro Roofing Harley Coons 512-659-2038

Lightning Electrical, LLC Rick Morgan 512-642-4417

One Eighty Construction Travis Case 512-480-8094

PCI Texas Jeff Pancone 512-983-6831

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

The Container Store Stephanie French 972-538-6600

TiCon Texas Construction Services Trey Murphy 281-932-8521

UCS Ben Wells 512-385-6600

Renter Insurance Assurant Patrick Regan 877-277-4811

ePremium Insurance Ann Padgett 513-972-4880

RealPage, Inc Stacey Blackwell 972-820-3000

Resident Retention Programs hOp Chris Peifer 813-389-4389

Resident Screening Service MRI Software Joe Shoecraft 972-385-2800

National Tenant Network Stacy Howell 800-801-1371

RealPage, Inc Stacey Blackwell 972-820-3000

Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing Centex Painting, Inc 512-554-8303

Excalibur Painting, Inc Omar Reyes 512-459-8600

Flavor Finish Resurfacing Tracy Ross 512-993-1090

Painting Connection

Rago Personnel LLC Johnny Ramos 512-378-0690

Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901

Risk Management LeaseTerm Solutions Debbie Kimball 888-814-6950

Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Rodent Control Absolute Pest Management Tony Ragan 512-444-0262

Pest Management, Inc Sarah DiCicco 512-288-1007

Robier Rodriguez 806-445-6791

Roof Waterproofing

Powerhouse Home & Commercial Services

Chad Robinson 512-495-9770

Sherri Faust 512-441-0800

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Rago Personnel LLC Johnny Ramos 512-378-0690

Retaining Walls Camp Construction

Products and Services

Blue Sky Roofing

Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

GPS Roof Leak Repair Trey King 888-958-5048x101

Integro Roofing

Peter Flynn 512-394-1111

Harley Coons 512-659-2038

JMI Contractors

JMI Contractors

Grant Jacobs 210-492-8181

Grant Jacobs 210-492-8181

SEPTEMBER / OCTOBER /

53

LSR Multifamily Jesus Zamarron 214-869-4479

Roofing Consultants Integro Roofing Harley Coons 512-659-2038

Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898

Camp Construction Peter Flynn 512-394-1111

Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

Heritage Construction Co, LLC Daphne Flores 512-528-5559 Products and Services

Infinite Capital Construction Chris Macias 512-368-3854

Integro Roofing Harley Coons 512-659-2038

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Oliver Roofing Systems Rick Brier 512-834-7500

Paragon Roofing Inc Phil Bolton 214-493-0753

Rago Personnel LLC Johnny Ramos 512-378-0690

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Roofs-Cleaning Integro Roofing Harley Coons 512-659-2038

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

Roofs-Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Ace Roofing Company Jason Wright 512-836-7663

Alpha Roofing Industries, LLC Peter Brady 512-587-0898

Bartley Construction Dennis Bartley 512-303-9688

Blue Sky Roofing Chad Robinson 512-495-9770

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

Champion Contractors & Services Customer Service 877-242-6748

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Falcon Construction USA Brent McGrath 512-610-1124

GPS Roof Leak Repair Trey King 888-958-5048x101

GreenTech Roofing Brooke Bruce 713-675-7663

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Guardian Construction Bill Holcomb 512-250-9478

Heritage Construction Co, LLC Daphne Flores 512-528-5559

Integro Roofing Harley Coons 512-659-2038

Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

Integro Roofing

S

Harley Coons 512-659-2038

J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510

JMI Contractors Grant Jacobs 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Kidd Roofing Ken Johnson 512-671-7791

LSR Multifamily Jesus Zamarron 214-869-4479

Oliver Roofing Systems Rick Brier 512-834-7500

Paragon Roofing Inc Phil Bolton 214-493-0753

Protractor Services Rebecca Harris 512-845-6751

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

TBC Services, LLC Tom Burghart 512-217-8020

Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

Woods General Contracting, LLC John Woods 817-203-8710

Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

GreenTech Roofing Brooke Bruce 713-675-7663

Screens-Door & Window 1st Choice Energy David Malone 512-345-0956

Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Security & Surveillance ADT Security Services Allen Junek 210-889-3728

Alarmtechs, Inc Terry Delzeit 281-391-6066

Allegion Mark Howell 512-865-0375

Assa Abloy Brooke Bastin 210-243-6513

Compound Security Specialist Robert Palmerton 512-444-4283

Falcon Patrol Protection, LLC Adam Lee 512-566-8866

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252

Kastle Systems Sultana Nailor 713-620-6748

Pro-Vigil, Inc Jeremy Powell 866-616-1318

WE FURNISH MULTI-FAMILY

For Purchase: Modeleasy • Custom Models • Clubrooms • Leasing Offices • Business Centers For Rent: Furniture Packages • Resident Referrals • Models Dallas Showroom 15101 Midway Road 972-385-3204 • 877-906-1299 info@furniturebycharter.com

FurnitureByCharter.com Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

SentriForce Scott Berta 888-671-2202

Signal 88 Security Texas Justin Nordhausen 512-394-6234

Singkt Solutions LLC John Victorian 512-599-9800

Security Cameras ACT Security Group Johnny Atkinson 512-420-9988

Alarmtechs, Inc Terry Delzeit 281-391-6066

Anchor Access Systems Ken Crouse 512-213-1665

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Pro-Vigil, Inc Jeremy Powell 866-616-1318

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

SentriForce Scott Berta 888-671-2202

Singkt Solutions LLC John Victorian 512-599-9800

Security Deposits Assurant Patrick Regan 877-277-4811

ePremium Insurance Ann Padgett 513-972-4880

Security Guard/ Patrol Service ACT Security Group Johnny Atkinson 512-420-9988

Falcon Patrol Protection, LLC Adam Lee 512-566-8866

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

Signal 88 Security Texas Justin Nordhausen 512-394-6234

Security Systems ADT Security Services Allen Junek 210-889-3728

Assa Abloy Brooke Bastin 210-243-6513

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Kastle Systems Sultana Nailor 713-620-6748

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

Singkt Solutions LLC John Victorian 512-599-9800

Sewer & Drain Cleaning-Service Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co Jason Carter 512-836-8925

SEPTEMBER / OCTOBER /

55

Steve’s Plumbing Repair Steve Brougher 512-276-7476

Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co Jason Carter 512-836-8925

Vamvoras, Ltd Jeff Fox 512-994-7527

Sheet Metal Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

Integro Roofing Harley Coons 512-659-2038

Oliver Roofing Systems Products and Services

Rick Brier 512-834-7500

Sheetrock Repair Excalibur Painting, Inc Omar Reyes 512-459-8600

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311

Siding Integro Roofing Harley Coons 512-659-2038

Siding-Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

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Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Guardian Construction Bill Holcomb 512-250-9478

JMI Contractors Grant Jacobs 210-492-8181

Protractor Services Rebecca Harris 512-845-6751

Whitestone Bathroom Solutions Paul James 512-710-8554

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937

CND Signs Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

Fast Signs, Pflugerville Phil Milley 512-953-6333

Hardman Signs Chole Hardman 713-957-2324

Signs West Jim Ashley 512-282-5001

Sun Signs Bill Holloway 512-326-2451

Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

Small Business Bank TruWest Credit Union Richard Gaines 512-252-6032

Sound Systems & Equipment Alarmtechs, Inc Terry Delzeit 281-391-6066

Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

Singkt Solutions LLC John Victorian 512-599-9800

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

SprinklersAutomatic-Fire American Fire Systems Craig Branstetter 713-466-9898

Sprinklers-Garden & Lawn Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Staffing Services BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Danielle Berryann 512-338-4473

Homeland Staffing Inc Zina Hunter 512-243-7709

Star Personnel Ashley Arellano 832-242-6800

The Liberty Group Shay Mickler 512-225-1860

Stairs TBC Services, LLC Tom Burghart 512-217-8020

Storage Unit Facility Olympia Moving & Storage Steven Rodriguez 512-837-8296

Stucco & Exterior Coating Contractor 2 S-D, Inc Kevin Seelhammer 830-627-2734

Camp Construction Peter Flynn 512-394-1111

Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

Contractors, Inc Rob Walters 512-733-0600

FIDUS Construction Services Lauren Hudler 512-607-5897

Guardian Construction Bill Holcomb 512-250-9478

JMI Contractors Grant Jacobs 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Subfloor Repair Capitol Floor Paula Paulo 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Lone Star Carpet Lee Moerbe 512-836-9311

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel LLC Johnny Ramos 512-378-0690

Submetering Systems Guardian Water & Power, Inc Mark Mathis 512-743-6663

Minol USA Will Castro 346-314-3921

National Exemption Service Donna Ismajili 800-241-8651

RealPage, Inc Stacey Blackwell 972-820-3000

Swimming Pool & Patio Furniture-Dealers Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Swimming Pool Code Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool & Spa Andy Hines 512-873-8565

Swimming PoolContractors Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool & Spa Andy Hines 512-873-8565

Swimming PoolMaintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304

HD Supply Gilda Garcia 512-647-8167

Hines Pool & Spa Andy Hines 512-873-8565

Maintenance Supply HQ Scott Credeur 512-335-6700

Swimming Pool-Repair & Renovation BR Texas Richard Riley 210-504-4630

Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool & Spa Andy Hines 512-873-8565

JMI Contractors

TM

TEMPORARY • TEMP-TO-HIRE • SMART HIRE DIRECT HIRE • RECRUITING • LEASING TRAINING

Grant Jacobs 210-492-8181

Sundek of Austin Rick Hubbard 512-928-8000

T Tax Consultants

ON-SITE SERVICES • Certified, HVAC & Lead Maintenance Technicians • Make Ready Technicians & Assistants • Porters, Groundskeepers & Housekeepers • Community & Assistant Managers

• Experienced Leasing & Bilingual Consultants • Tomorrow's Talent™ Leasing Graduates • Administrative Support & Package Management • Student Housing Turn • Severe Weather Clean-up

Allshouse Group Kurt Allshouse 713-353-2556

Exclusively Serving Multifamily

Five Stone Tax Advisers JD Garcia 512-833-5829

Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400

Compliance Depot National Account • Fully Insured • On-Call Available

512.481.1234 | austin.orders@bgmultifamily.com 7718 Wood Hollow Drive | Suite 150 | Austin, TX 78731

Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service Kings III Emergency Communications Gary Weldon 512-992-4134

Singkt Solutions LLC John Victorian 512-599-9800

Slingshot, Inc Kourtney Hunt 512-290-9001

TelephoneAnswering Service ACTIV Answer

By Audio Images Sarah Bearden 800-487-0206x231

Apartment Lines Scott Dunham 800-583-7769

Telephone-Coin/ Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Equipment & Repair Singkt Solutions LLC John Victorian 512-599-9800

Telephone-Service Singkt Solutions LLC John Victorian 512-599-9800

Temporary Personnel BG Multifamily Nikki Burleson 512-481-1234

Hire Priority Staffing Danielle Berryann 512-338-4473

The Liberty Group Shay Mickler 512-225-1860

The Personnel Store, Inc Michael Harris 512-236-1400

Tenant Screening Service AmRent Lisa Rusie 855-532-2883

CoreLogic SafeRent Jason Pitzel 949-214-1000

RealPage, Inc Stacey Blackwell 972-820-3000

Tenant Tracker, Inc Troy Pate 800-658-9369

SEPTEMBER / OCTOBER /

57

Termite Control Absolute Pest Management Tony Ragan 512-444-0262

Diligent Services Hugo Carbajal 800-345-4436

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Pest Management, Inc Sarah DiCicco 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Myrna Salinas 512-476-2847

Tile and Grout Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394

Colors Unlimited Products and Services

Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034

The Steam Team Ashtynn Bennett 512-739-7237

UCS Ben Wells 512-385-6600

Tile Sales & Installation-Ceramic Capitol Floor Paula Paulo 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034

Lone Star Carpet Lee Moerbe 512-836-9311

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

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Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578

ATX Towing Michael Montoya 512-400-8655

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Reliant Towing Mark Schroeder 512-363-5900

Space Makers Towing Jason Wright 512-961-3076

Triton Towing Erica Hanlon 512-252-2727

Towing-Wrecker Service A&A Wrecker and Recovery Tasha Mora 512-670-7578

ATX Towing Michael Montoya 512-400-8655

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Reliant Towing Mark Schroeder 512-363-5900

Space Makers Towing Jason Wright 512-961-3076

Triton Towing Erica Hanlon 512-252-2727

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation Capital Metro Lonny Stern 512-389-7509

Trash Containers Green Garbology Steve Inmon 888-546-1299

Republic Services Carra Haggberg 512-247-5647

Trash Hauling Bio-One Austin George Morrison 512-897-9193

Central Texas Refuse, Inc Ben Bracher 512-243-2833

Pro Valet Trash Patrick Kelley 512-751-2900

Republic Services Carra Haggberg 512-247-5647

The Junkluggers of Austin Laura Chavez 512-638-0310

Davey Tree Expert Co Mark Mann 512-451-4986

Pest Management, Inc Sarah DiCicco 512-288-1007

Tree-Maintenance Service Austin Tree Surgeons Brad Ridenhour 512-301-4400

Certified Arbor Care, Inc Stephen Matcha 512-671-8733

Davey Tree Expert Co Mark Mann 512-451-4986

JMI Contractors Grant Jacobs 210-492-8181

Trophies & Plaques Longhorn Trophies, Inc Don McGraw 512-454-8684

Valet Living Linda Izaguirre 877-574-2587

Waste Connections Kim Stone 512-251-5622

Trash Removal Bio-One Austin George Morrison 512-897-9193

Bulk Trash Removal, Inc Courtney Wingo 512-216-6436

Pro Valet Trash Patrick Kelley 512-751-2900

Rago Personnel LLC Johnny Ramos 512-378-0690

Republic Services Carra Haggberg 512-247-5647

The Junkluggers of Austin Laura Chavez 512-638-0310

Waste Consolidators, Inc Ken Garst 480-897-3601

Tree-Insect & Disease Control Certified Arbor Care, Inc Stephen Matcha 512-671-8733

U Utilities-Billing Service Guardian Water & Power, Inc Mark Mathis 512-743-6663

Hocutt, Inc Kevin Hammer 214-381-9991

National Exemption Service Donna Ismajili 800-241-8651

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utilities-Management Guardian Water & Power, Inc Mark Mathis 512-743-6663

National Exemption Service Donna Ismajili 800-241-8651

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing Guardian Water & Power, Inc Mark Mathis 512-743-6663

Hocutt, Inc Kevin Hammer 214-381-9991

Minol USA Will Castro 346-314-3921

National Exemption Service Donna Ismajili 800-241-8651

Utility Consultant EnergyLink Rob Porras 713-416-2677

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Evaluation Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

V Valet Trash Central Waste Management Justin Behrmann 512-783-8898

DoorSide Valet Trash David Simes 737-222-9177

Garbage Grabbers Valet Trash Kacie West 512-299-1609

Invisible Waste Services Mike Miller 281-710-3800

National Valet Trash Mike Hurrell 512-859-3770

Prestige Trash Valet Services, LLC. Daniel Gonzalez 512-663-8370

Pro Valet Trash Patrick Kelley 512-751-2900

Value Waste Services John Claybrook 469-363-8018

WeDoTrash Eric Leonard 281-783-6123

How Does Your Laundry Operator Stack Up?

Valet Waste Pick Up Central Waste Management Justin Behrmann 512-783-8898

Other

DoorSide Valet Trash David Simes 737-222-9177

Invisible Waste Services Mike Miller 281-710-3800

National Valet Trash Mike Hurrell 512-859-3770

Prestige Trash Valet Services, LLC. Daniel Gonzalez 512-663-8370

Products and Services

Pro Valet Trash Patrick Kelley 512-751-2900

Valet Living Linda Izaguirre 877-574-2587

Value Waste Services John Claybrook 469-363-8018

Waste Away, LLC Ron Walser 866-999-2929x704

WeDoTrash Eric Leonard 281-783-6123

Vending American Beverage Consolidators DAnne Doga 512-418-1160

Video Productions ForRent.com Danielle Archuleta 512-326-1133

Trusted since 1947

If you’re unhappy with your current laundry room operations, consider switching to WASH. Apartment owners and managers have been trusting WASH with expert management of their laundry rooms since 1947. We offer top-of-the-line commercial washers and dryers, quick service, and a variety of convenient payment options for your residents, including mobile pay. Plus, our laundry room leases can be tailored to meet your revenue goals, with a variety of profit-sharing arrangements and flexible terms. Contact WASH for a free, no-obligation quote today!

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SEPTEMBER / OCTOBER /

59

W Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515

AZUMA Leasing Clint Borchgardt 800-707-1188

Best Wash, Inc James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274

Luxe Appliances Mitchell Andrus 512-940-1023 Products and Services

Washer/Dryer-Sales Appliance Warehouse Tina LeBlanc 512-748-7515

Best Wash, Inc James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274

Ferguson Facilities Supply 888-334-0004

WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Waste & Recycling Consulting Green Garbology Steve Inmon 888-546-1299

National Valet Trash Mike Hurrell 512-859-3770

Waste Management Jeremy Croke 512-272-6232

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Waste Disposal/Recycling Garbage Grabbers Valet Trash Kacie West 512-299-1609

National Valet Trash Mike Hurrell 512-859-3770

Pro Valet Trash Patrick Kelley 512-751-2900

Texas Disposal Systems 512-421-1300

Waste Away, LLC Ron Walser 866-999-2929x704

Waste Connections Kim Stone 512-251-5622

Waste Consolidators, Inc Ken Garst 480-897-3601

Waste Management Jeremy Croke 512-272-6232

Water Heaters & Boilers A-1 Services Maintenance Contractors Ron Little 512-443-2222

Ferguson Facilities Supply 888-334-0004

Roto-Rooter Service Co Jason Carter 512-836-8925

Vamvoras, Ltd Jeff Fox 512-994-7527

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

Hocutt, Inc Kevin Hammer 214-381-9991

Water-Extraction Belfor Property Restoration Matt Mccarty 512-610-3015

Blackmon Mooring of Austin Dara Rosales 512-434-9394

Colors Unlimited Rob Tatrow 512-339-3023

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Roto-Rooter Service Co Jason Carter 512-836-8925

The Steam Team Ashtynn Bennett 512-739-7237

The Steamery ATX Tres Davis 512-551-9753

UCS Ben Wells 512-385-6600

Waterproofing Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600

Integro Roofing Harley Coons 512-659-2038

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600

JMI Contractors Grant Jacobs 210-492-8181

Rago Personnel LLC Johnny Ramos 512-378-0690

TBC Services, LLC Tom Burghart 512-217-8020

Window Cleaning ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700

HD Supply Gilda Garcia 512-647-8167

Windows-Dealers Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Wireless Internet Service Singkt Solutions LLC John Victorian 512-599-9800

Wood Floor Sales & Installation Capitol Floor Paula Paulo 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Lone Star Carpet Lee Moerbe 512-836-9311

PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

Some of the services we Some of the provide: services we provide: •Housekeeping

•Make Ready •Housekeeping •Maintenance •Make Ready •Painting •Maintenance •Bathtub •Paintingand Countertop Restoration •Bathtub and Countertop •Ground Keeping Restoration •Ground Keeping •Carpet Cleaning •Floor Cleaning •Carpet Cleaning •Wood Vinyl Floor •Floor&Cleaning Installation •Wood & Vinyl Floor •Remodeling Installation •Drywall repair •Remodeling •Masonry •Drywall repair •Carpentry •Masonry and more..

•Carpentry and more..

At Rago Personnel LLC we At Rago Personnel LLC we strongly believe in adding strongly believe inservices adding value with quality value with qualitycustomer services service. and exceptional and exceptional customer service.

Rago Personnel LLC Rago Personnel LLC

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