Winter 2021 WINDOW Magazine by Austin Apartment Association

ON RENTAL HOUSING

WINTER 2021

THIS ISSUE:

2020 Austin Apartment Association

Professional of the Year

Winners

PG.

20 2020 Property of the Year Winners 28 Doc & Gayle Young Food Drive 48 2020 Virtual APEX Awards

T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

GOOD FOR YOU GOOD FOR RESIDENTS GOOD FOR AUSTIN Save with Austin Energy rebates

Energy efficiency upgrades increase your property value, reduce work orders and maintenance costs and result in greater comfort and satisfaction for your residents. Typical upgrades include: » Duct sealing and remediation » Attic insulation » Solar window screens » LED high efficiency lighting » Water-saving devices Contact us for your free assessment. 512-482-5346 austinenergy.com/go/multifamily A City of Austin Program, © 2017 Austin Energy

MFR172969WindowsMagFullPgAd0517.indd 1

5/24/17 1:31 PM

PARKING MANAGEMENT WITH CONFIDENCE

AUSTIN’S PREFERRED PRIVATE PROPERTY TOWING SPECIALIST SINCE 2002 When you need help keeping your property organized, you can turn to A&A Wrecker & Recovery with confidence. We’ll help you with your parking management needs quickly and professionally. AVOID BAD TOWS SMART TOWING TECHNOLOGY NOTICES FOR RESIDENTS PARKING PERMITS MADE EASY SELF-SERVICE GUEST REGISTRY VEHICLE RELOCATION SERVICES

Family Owned and Operated Fully Licensed and Insured Vendor Credential Approved

(512) 670-7578 | info@aawreckeraustin.com

www.aawreckeraustin.com

IS MORE THAN JUST A FRESH COAT OF PAINT AT CAMP, IF IT’S UNDER YOUR ROOF WE’VE GOT IT COVERED

512.394.1111 // CAMPCONSTRUCTION.COM

CONTENTS WINT ER 2021 ISSUE

FEATURES 20

2020 Virtual APEX Awards

2020 Professional of the Year Winners

Featuring Properties and Professionals of the Year

Announced at the Virtual APEX Awards on Dec 3rd

2020 Property of the Year Winners Winners were announced at the Virtual APEX Awards on December 3, 2020. Awards were delivered that following week by the APEX event sponsors (pg. 20).

Community Connection Doc & Gayle Young Food Drive and Brady’s Bridge

Your AAA Staff

AAA’s Strategic Plan for 2021

Contribution to PAC Always Welcome

TAA & NAA Highlights

Credentialing : Creating Your Competitive Edge

2021 / WINTER /

The Official Publication of the

AUS TIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 512.323.0990 www.austinaptassoc.com

Communications Committee Chairs Danielle Archuleta (844) 433-3824 Stephanie Naylor (512) 335-8138

Executive Editor

IN E V E RY I SSUE 5

Letter from the Editor

Industry Update

Leadership

New Members

Calendar

Committee Chat

Presidents Perspective

Education Opportunities

Market Report

Law In Order

Emily Blair, CAE

Managing Editor Amber Collins

Association Staff Lisa Berman, Director of Membership Development

lisa@austinaptassoc.com Emily Blair, CAE, Executive Vice President, emily@austinaptassoc.com Dana Bolz, CMP, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, CAE, Director of Government Relations,

paul@austinaptassoc.com

IFC Austin Energy 1 A&A Wrecker

Amber Collins, Director of

2 Camp Construction

Marketing & Communications,

8 Century A/C Supply

amber@austinaptassoc.com

13 BG Multifamily

14 Maintenance Supply Headquarters 17 Austin Resource Recovery 19 Ameristar 23 Charter Furniture

57 Austin Estate Gate 61 InterSolutions Staffing 67 Ameristar IBC Stripe-It-Up OBC Integrity Paving & Coatings

Amy Lydic, CAE, Director of Education amyl@austinaptassoc.com

13 ALN Apartment Data

Lynne Williams, Accounting Manager, lynne@austinaptassoc.com

Window on Rental Housing by the Austin Apartment Association is moving from bi-monthly to quarterly beginning

Design by Graphic Engine Design Studio

Rental Housing is February 15, 2021. All material submitted is subject to review and approval of the Austin Apartment

www.GraphicEngine.net Due to COVID-19â&#x20AC;&#x2122;s health and safety precautions, each individual on the cover was shot separately and composited. Thanks to Mildred Hammond with Dreams Side Photo www.dreamsidephoto.com

ADVE RTI SE R I N DE X

/ W I N D O W O N R E N TA L H O U S I N G

this issue, WINTER 2021. The advertising and article submission deadline for the SPRING 2021 issue of Window on

Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990.

THE EDITOR Letter from

POWER OF THE PEOPLE The success of the industry all comes down to this — the people. YOU.

embers, If you had to finish this sentence: “It all comes down to this…” what might you say? Right now, I would say Georgia. But wait, the election is over — right? No matter who you were rooting for in the election, what a great reminder of the power of people and the power of individuals in certain roles. Now, how would you finish that same sentence “It all comes down to this…” — in the context of this industry? I know, I know…we don’t exactly influence national laws and major life-impacting decisions for the country here on our properties in little Austin Texas, but I do believe our industry does have an impact; and the success of the industry all comes down to this — the people. YOU! The professionals — from porter to president — each person that is a part of our rental housing providers’ companies — it all comes down to YOU. Your response, your spirit, your grit. Back in December, we celebrated the individuals who achieve excellence in the industry. We have the

Emily Blair, CAE

Executive Vice President / Executive Editor

wonderful opportunity to feature them here on the cover and within these pages. It is among the pages (in our first quarterly WINDOW magazine that will be delivered to your mailbox each season) where you can see those amazing people driving our industry forward. These talented pros very much deserve the Professional of the Year titles they achieved. Check out their stories and celebrate with them — because as President Stephani Park notes: people are what matter. We saw this firsthand all through last year — and as the pandemic eases later this year, we know our industry will continue to be strong because of the people who make this industry their professional home. We are here to support our people — you. Be sure you are taking advantage of all the AAA has to offer you because we want you to be the best for you, your residents, your leadership, and the community. Thank you for all you do.

Emily Blair, CAE

2021 / WINTER /

2020 - 2021 EXECUTIV E COMMIT T EE

2020 - 2021 BOARD OF DIRECTORS Amanda Seamans, CAS, Elevated Construction Bill Warren, Warren Law Firm Cecil Domel, CAM, CAPS, Belco Equities, Inc. Chelsea Kneeland, CAS, J Turner Research Christyan Lepiz, CAM, Presidium Property Management Colleen Grahn, Lantower Luxury Living Gus Villegas, Metric Property Management Haydee Scott, BG Multifamily

Stephani Park Roscoe Property Management

Christy Sanchez

Rene Flores

Katya Watson

CPM, CAM

CAS

CAM

Bainbridge Companies

Platinum Pool and Spa

Greystar

President

President Elect

Vice President

Secretary/Treasurer

Kelsea Vernon, Roscoe Property Management Kimberly Faulkner, Greystar Kris Burleson, CAS, InterSolutions Staffing Meagan Johnston, CAPS, Roscoe Property Management Michael Garcia, Price Realty Corporation Missy Sterns, CAPS, LDG Development Paige Russell, CREA Management Renee Zahn, CPM, ARM, CAM, NALP, Greystar Ryan Harmon, CAS, CAMP Construction Shay Mickler, The Liberty Group Stephanie Petersen, Bluebonnet Commercial Management LLC

Shannon Green Weinstein Properties

Lyndsay Hanes

VP at Large

Metric Property Management

CPM

Sandy Eckhardt CREA Management Immediate Past President

Terri Needham, CAS, PS Landscapes Theresa Ebner, CAM, CAPS, CPM, LDG Development Toni Rackley, Flooring Warehouse Tracy Slappey-Scott, Pinnacle An American Mgmt Co

VP at Large

A A A PAST PR E S IDENTS John Harrison* (64)

Jim Solt* (76)

Carl E. Beck (88)

Frank Montgomery* (65)

Steve Colella (77)

Kim M. McGregor (89)

Jim Eichelberger* (66)

Ted Hendricks* (78)

Beth Holt (90)

Andy Wagner* (67)

Hank Guerrero* (79)

David Stapleton, CPM (91)

Ray Littlefield* (68)

Don Tait (80)

Sheri Gallo (92)

George Nalle* (69)

Ray Head (81)

Gina Roberts (93)

Don Jackson (70)

Ed Norton (82)

Carol Martine, CPM (94)

Gene McGregor* (71)

Bob Benson (83)

Keith Warner (95)

Ed Hamel (72)

Jimmy C. Elliott (84)

Michael R. Hill, CPM* (96)

Barry Gillingwater* (73)

Joe Sharp (85)

Vicki L. Sharp, NALP, CAPS (97)

James Raper (74)

Dick Obenhaus (86)

Kim M. McGregor (98)

Rich Ellmer (75)

Susan Melton (87)

Anna Kelley* (99)

Bill Roland, CPM, CCIM (00-01) Tami Martin, NALP, CAMT, CAM, CAPS (01-02) Carol Martine, CPM (02-03) Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07) Sherry Perrin (07-08) Jana Ellis (08-09) Kara Garst, CAPS (09-10) Sarah Thompson, CAM, CAPS

Brooke Mahoney-Livesay CAPS (11-12) Sandy Eckhardt (12-13) Colleen Grahn (13-14) Robbie Robinson, CAM, CAPS, ARM (14-15) Gus Villegas (15-16) Theresa Ebner (16-17) Dwayne Stewart (17-18) Renee Zahn, CAM, NALP, ARM, CPM (18-19) Sandy Eckhardt (19-20)

(10-11)

*deceased

Leadership

Next Gen Committee

Sandy Eckhardt

Joshua Nichols Ashley Pruden, CAS Tiffany Blankman

Carol Taylor Carrie Thomes Dedra Bouffard, CAM Haydee Scott Josh Nichols Robyn Riley Shannon Minor, CAM, CAS Shay Mickler, CAM, CAS

2020-2021 COMMIT TEE CH AIR PER S ONS Austin Supervisors Council

Christine Legg, CAM Meagan Johnston, CAPS Board of Directors, Executive Committee

Stephani Park Budget & Finance Committee (NEW)

Katya Watson, CAM Stephanie Petersen, CAM Communications Committee

Danielle Archuleta Stephanie Naylor, CAS

Community Outreach Committee

Eric Leonard Taryn Merrill Toni Rackley Doc & Gayle Young Food Drive Committee

Terri Needham, CAS Paige Russell Taryn Merrill Education Advisory Council

Chelsea Kneeland, CAS Gina Frazza-Stowers Education Foundation

Brooke Mahoney-Livesay, CAPS

/ W I N D O W O N R E N TA L H O U S I N G

Legislative Committee

Cecil Domel, CAM, CAPS Missy Sterns Membership A-Team (Ambassadors)

Carrie Thomes, CAM Robyn Riley Membership M-Team (Mentors)

Deborah Ray Vogel Kris Burleson, CAS

Political Action Committee

Theresa Ebner, CAM, CAPS, CPM Gus Villegas Products & Services Council

Rene Flores, CAS, Chair Toni Rackley, Chair-elect Kris Burleson, Vice Chair Ryan Harmon, CAS, Immediate Past Chair PSC Members at Large

Amanda Seamans, CAS Ashley Pruden, CAS

Of Counsel

Bill Warren, Warren Law Firm Texas Apartment Association

512-479-6252 National Apartment Association

703-518-6141

Calendar of

EVENTS

JANUARY 2021 DATE EVENT

PLACE

TIME

A-Team Committee Meeting

Virtual

9:00am-10:00am

Education Advisory Council Meeting

Virtual

9:30am-10:30am

M-Team Committee Meeting

Virtual 10:30am-11:30am

18-19 2021 Diamond Sponsor Auction

Virtual

8:00am–5:00pm

Evictions with Bill Warren

Virtual

8:30am-12:00pm

January Food for Thought: Water Conservation

Virtual

12:00pm-1:00pm

What’s New: Austin, Travis County, Court Actions On COVID-19 Virtual

3:00pm-4:00pm

Webinar Wednesday: Building Loyalty Through A Character-Driven BRAND!

Virtual

1:00pm-2:00pm

Virtual Tours. The New Reality.

Virtual

1:00pm-4:00pm

State of the Industry

Virtual 9:00am-11:00am

Board of Directors Meeting

Virtual

Webinar Wednesday: What to Do When You’re Overstressed, Overwhelmed and Over It

Virtual

1:00pm-2:00pm

What Fair Housing Means for Maintenance and Resident Relations

Virtual

8:30am-11:30am

A-Team Committee Meeting

Webinar Wednesday: Staging For Virtual, Self & In-Person Tours

CAM Credential Course – Day 2 Live Instructor Led

Virtual 10:00am – 2:00pm

CAS Credential Course – Day 1 Live Instructor Led

Virtual 10:00am – 12:00pm

CAM Credential Course – Day 3 Live Instructor Led

Virtual

9:00am – 1:00pm

CAS Credential Course – Day 2 Live Instructor Led

Virtual

9:00am – 1:00pm

Board of Directors Meeting

Virtual

5:00pm-6:00pm

Virtual Business Exchange

Virtual

9:00am-11:00am

Webinar Wednesday: How to Use Empathy and Role-Playing to Build Your De-Escalation and Interpersonal Toolbox

Virtual

1:00pm-2:00pm

CAM Credential Course – Day 4 Live Instructor Led

Virtual

9:00am – 1:00pm

CAS Credential Course – Day 3 Live Instructor Led

Virtual

9:00am – 1:00pm

MARCH 2021 DATE EVENT

5:00pm-6:00pm

FEBRUARY 2021 DATE EVENT

PLACE

Virtual

1:00pm-2:00pm

CAM Credential Course – Orientation Live Instructor Led

Virtual 9:00am – 10:00am

CAS Credential Course – Orientation Live Instructor Led

Virtual 9:00am – 10:00am

CAM Credential Course – Day 1 Live Instructor Led

Virtual

9:00am – 1:00pm

TIME

Education Advisory Council Meeting

Virtual

9:30am-10:30am

Communications Committee Meeting

Virtual

9:00am-10:00am

M-Team Committee Meeting

Virtual 10:30am-11:30am

A-Team Committee Meeting

Virtual

9:00am-10:00am

Webinar Wednesday: Mastering Maintenance: From Diagnosis to Repair - Maintenance Questions That Matter

Virtual

1:00pm-2:00pm

CAM Credential Course – Day 5 Live Instructor Led

Virtual

9:00am – 1:00pm

Webinar Wednesday: 3 Points of Customer Feedback: The Best Bad News Ever

Virtual

1:00pm-2:00pm

CAM Credential Course – Course Review Live Instructor Led

Virtual 10:00am–11:00am

CAS Credential Course – Course Review Live Instructor Led

Virtual 10:00am–11:00am

Webinar Wednesday: How to Implement Powerful Virtual Leasing Without Losing the Personal Connection!

Virtual

Spring Golf 2021

TOP GOLF 12:30pm-4:30pm

Board of Directors Meeting

Virtual

TIME

9:00am-10:00am

PLACE

1:00pm-2:00pm

5:00pm-6:00pm

2021 / WINTER /

WEMAKE MAKEIT ITHAPPEN HAPPEN WE MAKE IT HAPPEN WE WWEELLCCOOMMEE TTOO TTHHEE NNEEWW CCEENNTTUURRYY CRF RI M O M TAF ACOCETES H T NH EP PTW C EN TRV VIR UCI CEY RE. Y WSW ESA AMLEMECLEFO ED DLEYLTYFO ENDE NX N E W CNE N TE ERU SA A DE E XC N . EI E NN C EE IT OI O AA L LS S

WE MAKE IT HAPPEN I EDNL D D X EC XE CP ET PI O TN I OANL A SL E SR EV RI C V EI C. E . S A SMAEM FE R FI ER N Y L FY A FC AE CS E AS NADN E

WELCOME TO THE S A M E

F R I E N D LY

FAC E S

A N D

HAVE EVERYTHING YOU WEWE HAVE EVERYTHING YOU WE HAVE EVERYTHING WE HAVE EVERYTHING NEED - AND IT’S NEED - AND IT’S ININ YOUYOU NEED - TODAY! AND - AND IT’S IT’S IN IN STOCK STOCK TODAY! NNEED E W C ENTU STOCK TODAY! STOCK TODAY!

E XC E P T I O N A L

S E R V I C E .

FREE DELIVERY FREE DELIVERY FREE DELIVERY what you need right to your GetGet what you need right to your FREE DELIVERY

doorstep — for free! Call branch —need for free! Call Get you what you need tobranch your Getdoorstep what right toright youryour YOU for details forWE details doorstep — forEVERYTHING free!your Callbranch your branch doorstep —HAVE for free! Call NEED AND IT’S IN for details for details

STOCK TODAY!

PREVENTIVE MAINTENANCE PREVENTIVE MAINTENANCE We have all the Preventive Maintenance We have all the Preventive Maintenance PREVENTIVE MAINTENANCE PREVENTIVE MAINTENANCE FREE DELIVERY Supplies you need! you need! Weall have all the Preventive Maintenance WeSupplies have the Preventive Maintenance Get whatneed! you Supplies you need need!right to your Supplies you doorstep — for free! Call your branch for details

24/7 ONLINE ACCESS 24/7 ONLINE ACCESS Convenient ordering and Convenient ordering and 24/7 ONLINE ACCESS 24/7 ONLINE ACCESS

PREVENTIVE account management account management Convenient ordering and Convenient ordering andMAINTENANCE We have all the Preventive Maintenance account management account management Supplies you need!

MANAGED MANAGED EQUIPMENT EQUIPMENT 24/7 ONLINE ACCESS MANAGED EQUIPMENT MANAGED EQUIPMENT INSTALLS INSTALLS AND AND SERVICE SERVICE Convenient ordering and INSTALLS AND SERVICE From From one one unit unit to complete to complete rehabs, rehabs, INSTALLS AND SERVICE account management

From one unit toeasy! complete rehabs, wewe make make HVAC HVAC easy! From one unit to complete rehabs, we make we make HVACHVAC easy! easy!

MANAGED EQUIPMENT INSTALLS AND SERVICE

From one unit to complete rehabs, weSCAN make HVAC easy! SCAN THE CODE THE QRQR CODE TOTO

SCAN THE QR CODE SCAN THE QRNEW CODE TO TO SEE THE CENTURY SEE NEW CENTURY CENTURY SEE SEE THE THE NEWNEW CENTURY SCAN THE QR CODE TO SEE THE NEW CENTURY

Place your order today!972-792-9675 972-792-9675 Place your order today! Place your order today! 972-792-9675 Place your order today! 972-792-9675

CenturyHVAC.com CenturyHVAC.com CenturyHVAC.com CenturyHVAC.com

Place your order today! 972-792-9675 CEDAR PARK SOUTH AUSTIN CEDAR PARK SOUTH AUSTIN CEDAR SOUTH AUSTIN CEDAR PARKPARK SOUTH AUSTIN 512.528.9675 512.280.9675 512.528.9675 512.280.9675 512.528.9675 512.280.9675 512.528.9675 1700 Jaita Frate Barker CenturyHVAC.com 1700 La La Jaita Dr Dr512.280.9675 17111711 Frate Barker Ln Ln Formerly Formerly CEDAR PARK SOUTH AUSTIN 1700 La Jaita Dr 1711 Frate Barker Ln 1700 La Jaita Dr 1711 Frate Barker Ln Formerly Formerly 512.528.9675 1700 La Jaita Dr

512.280.9675 1711 Frate Barker Ln

Visit Century A/C Supply the Houston-metro area Visit Century A/C Supply in in the Houston-metro area Century Supply in the Houston-metro VisitVisit Century A/CA/C Supply in the Houston-metro areaarea Visit Century A/C Supply in the Houston-metro area

Formerly

President’s

PERSPECTIVE Stephani Park

Roscoe Property Management 2020-2021 President

EDUCATION WILL SET YOU APART

After a challenging and unprecedented year, we finally made it to 2021.

ast year, we were forced to find new ways to operate our communities while learning how to deal with a global pandemic. AAA became a resource for up-todate and vital information as processes and policies with local/state/national requirements changed so quickly. We had thousands of members join us throughout the year on various webinars and education offerings all amidst COVID-19. AAA has always been a great place to connect and share experiences with one another, also a place to gain industry education. However, in 2020, things were different. We did not have the ability to connect like we usually do and offer in person instruction for our members. However, that did not mean these connections and educational opportunities were lost completely. One of the things that has remained consistent and has always intrigued me about our industry is that in many cases you do not have to have a specialized degree to have a successful career in the multi-family industry. Rather, you can obtain training and build a powerful network to build up your professional skills. I believe that it is this education that sets you apart. Because this professional and industry knowledge will help you immediately in your job performance. Many years ago, I had a Community Manager call me and ask my opinion about returning to school to obtain their MBA and how that would translate to his desire to grow within multi-family. A little history, we started working together as his first job in multi-family was a leasing associate on a lease up in South Austin. He eagerly progressed through positions to Assistant Manager and ultimately to a Community Manager. I encouraged him that if he had the time and resources that his education would consistently set him apart of his counterparts. Upon successful

completion of that program, he was off to explore other facets of multi-family in asset management in New York City and then assisted in the growth of a large national management company in new business development role. He also has since obtained his CCIM and CPM designations, which is a very impressive list of accomplishments. As most of us know, often after working together your stars can align and paths will cross again. It is just a small and tightknit industry. I am pleased to say that after almost 10 years, we are working together again as he recently joined Roscoe Property Management as our Senior Vice President of Real Estate. Such a great success story! So even in a pandemic or in normal times, I encourage you to invest in yourself. Take advantage of the education offerings, especially if you are an ACE subscriber property or company. If your organization does not offer financial assistance to further your education, there are still avenues for you. Are you aware of the James E. Solt Memorial Scholarships that are offered by AAA Education Foundation? We have a scholarship program which allows candidates to apply for their pursuit of professional designations. Applications are released in the fall and the scholarships are awarded before each year-end. Don’t miss out on these opportunities! After 30+ years in the industry, I’ve recently completed all on-line education classes for my CAPS designation, and I hope to obtain this credential in 2021. I wish that someone would have encouraged me to further my education earlier in my career. Time and time again it will pay off!!

So even in a pandemic or in normal times, I encourage you to invest in yourself.

Sincerely, Stephani Park

2021 / WINTER /

December 2020

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

88.5% 1,248 $/mo 1.43 $/sf/mo 875 sf

Past 12 Months: -4.9% Rental Rate growth 5,434 units absorbed Operating Supply: 1,063 communities 250,793 units Recently Opened (12 mo): 46 communities 12,968 units

The box on the left displays a snapshot of the current market conditions. The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities. Effective rental prices are calculated net of concessions and utility adjustments. The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

Under Construction: 47 communities 13,185 units Proposed Construction: 103 communities 30,168 units

History of Effective Price & Occupancy 93

1350

91 1300 89 1250 87

1200

D J F M A M J J A S O N D J F M A M J J A S O N â&#x20AC;&#x2DC;18

2019

Outlying Metro Downtown/ SoCo/ Barton Springs San Marcos/ Kyle/ Buda Round Rock/ Georgetown Cedar Park/ Leander/ Four Points

Price ($/mo)

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

CONCESSIONS

Over The Past 3 Months

1 2 3 4 5

2020

Occupancy %

HOTTEST SUBMARKETS Rank Submarket

Annualized % of Mkt Growth % Absorbed 4.1% 10.6% -2.0% 1.6% -4.7% 1.9% 0.9% 0.2% -4.8% 1.6%

Class ALL A B C D

Total Units w/ Concessions 124,012 44,654 34,814 31,986 12,558

% of Total Units 49% 64% 47% 44% 36%

Other Texas Markets HOUSTON Occupancy: Price: Rental Rate: Size:

88.8% 1,040 $/mo 1.18 $/sf/mo 885 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

90.7% 984 $/mo 1.15 $/sf/mo 855 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

91.1% 1,164 $/mo 1.33 $/sf/mo 877 sf

Past 12 Months: -1,4% Rental Rate growth 11,288 units absorbed

Past 12 Months: 0.6% Rental Rate growth 5,711 units absorbed

Past 12 Months: 0.1% Rental Rate growth 19,848 units absorbed

Operating Supply: 2,899 communities 684,012 units

Operating Supply: 945 communities 202,049 units

Operating Supply: 3,226 communities 766,834 units

/ W I N D O W O N R E N TA L H O U S I N G

Citywide Effect -3.6% -5.4% -3.1% -2.2% -1.9%

Average Special -6.8% -8.4% -6.4% -4.8% -5.0%

ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket data for over 3.5 million apartment units in AZ, FL, GA, NC, TN, and TX. Cindi Reed Regional Vice President 512.969.1499

AUSTIN APARTMENT ASSOCIATION

STATE OF THE INDUSTRY TUESDAY Virtual Inaugural Event

JANUARY 26 2021

Moderator

9:00 AM - 11:00 AM

$45

COLLEEN GRAHN Executive Vice President Lantower Residential

MEMBER RATE

The Austin Apartment Associationâ&#x20AC;&#x2122;s inaugural State of the Industry event will kick off with a keynote presentation by featured speaker, NAA Chairman Rick Graf of Pinnacle. He will speak about the national impacts on our industry, including the recent elections, the ongoing COVID-19 pandemic, and policy needs to support attainable housing for all. Following our national speaker, a local economist and data expert will provide year-in-review stats for the Austin market. After, area owner/operator panelists will share their local stories, experiences and expectations for the year ahead. This inaugural event will be hosted virtually to support the health and safety of our participants and attendees. You will not want to miss this comprehensive analysis of the rental housing and multifamily industry as we look to 2021 and beyond. Register today and join us at 9:00 a.m., Tuesday, January 26, 2021.

THANK YOU TO OUR SPONSORS

Title Sponsor

Speakers

NATIONAL UPDATE RICK GRAF NAA Chairman President & CEO of Pinnacle

ECONOMIST JON HOCKENYOS President of TXP

MARKET UPDATE ASHLEY PRUDEN, CAS ApartmentData.com

Panelists

MAX O. REINBACH, III Senior VP, Client Services Roscoe Property Management

MAC MCELWRATH Managing Principal Wayfinder Real Estate

JAMES KANDASAMY, CCIM

Supporting Sponsors

Principal Achieve Investment Group

TINA LATHAM Property Owner and Manager JEL Properties

AAA OUTREACH ON A MISSION By Paul Cauduro, AAA Director of Government Relations

T The RENT program served nearly 1,680 City of Austin households, providing more than $1.2 million in emergency rental assistance.

he City of Austin launched the RENT (Relief of Emergency Needs for Tenants) Program in May 2020, which was funded by the City of Austin’s Housing Trust Fund and administered by the Housing Authority of the City of Austin (HACA). The RENT program served nearly 1,680 City of Austin households, providing more than $1.2 million in emergency rental assistance to households in need. Of the households served, nearly two-thirds earned at or below 30% of the Median Family Income (MFI). Most households served identified as LatinX households, and nearly 20% identified as African-American or Black. Geographically, the RENT program served households across the City of Austin, with the highest concentration in near Southeast and Northeast zip codes. The success of this early program, which sent payments directly to the rental property owner or agent, was impactful but only temporary. The ongoing financial challenges that families continue to experience due to COVID-19 led to a new program launched in September 2020 to sup-

port additional households unable to pay rent. While the first program distributed $1.8 million in rental assistance the second program, appropriately labeled the RENT 2.0 Program, was filled with $13.6 million in rent aid. As part of the program implementation strategy the City of Austin partnered with community organizations in order to expand the program’s outreach and impact. The AAA applied for, and was awarded, a grant from the city to educate apartment owners and managers about the program and create opportunities for residents to apply. As part of our grant deliverables, the AAA created a dedicated section in the weekly newsletters sent to members in order to directly relay critical information about the RENT 2.0 program and its workings. The AAA also held webinars to with program administrators to help answer questions about application submittal requirements and responsibilities. The AAA also worked in the field to help apartment residents economically impacted by COVID submit an application for rent assistance. The

Read about AAA’s current advocacy issues at www.austinaptassoc.com/news/advocacy-in-action

/ W I N D O W O N R E N TA L H O U S I N G

shutterstock

Industry UPDATE

AAA accomplished this by creating small computer resource areas at various apartment communities where computer laptop terminals, a document scanner and assistance was made is available to help renters complete an application. The efforts taken by the AAA and other outreach grant recipients, including AAA member Foundation Communities, seemed to have an impact. Early in the program the number of applicants was noticeably few, but after few changes to the program and after the outreach were fully launched, the program applications gained quickly. The December 8 application deadline was hastily announced just days just days prior when nearly 3,200 family had already been helped. At the program’s deadline, it was estimated that nearly 4,000 family would be assisted and more than $13,000,000 paid directly to the property. For a complete view of the program’s dashboard go to www.austintexas.gov/RENT To be sure, the program was not perfect. Applicants and properties had a myriad of documents to sign, scan and upload which proved to be challenge for many, and the program’s eligibility requirements and structure also came into question. The city used 2019 income as a filter to award assistance, and there were many applicants who had little or no income in 2020 yet were deemed ineligible because they exceeded the income threshold in 2019. And much to the dismay of the AAA, and despite many requests, the program structure would not allow a property manager to submit an application for assistance on behalf of residents unwilling or able to do so themselves. In the end, the AAA participation in the outreach effort was deemed a success and in fulfillment of our mission to advance the expertise and collective community impact of the rental housing industry. AAA staff and leadership worked with city and program administrators and provided input and help craft an effective program workable for rental properties of all shapes, sizes and management structures. The application

events held at Paddock at Norwood, Park at Stone Creek, Menlo at Mueller and Creekstone Apartment were aided by volunteers and onsite professionals and their efforts directly impacted the community and is very much appreciated. As new programs and funding emerges to mitigate the economic impacts of COVID the AAA will continue to pursue efforts that allow us to demonstrate our organizational values of being: collaborative, purposeful, inclusive, influential and vibrant. In doing so we help foster connectivity among members, at all levels of the industry and community at large.

New Administration Ushers in New Era The new administration will certainly usher in new housing goals and priorities at the U.S. Department of Housing and Urban Development (HUD). The new President selected Rep. Marcia Fudge (D-OH) as his nominee to be Secretary of Housing and Urban Development, and the National Apartment Association (NAA), and all local affiliates in the NAA federation, stand ready to address the ongoing local, state and national housing issues with presumed Secretary Fudge. The NAA is in agreement with incoming administration on many issues, including rental assistance programs and an anticipated $100 billion investment in affordable housing development, but diverge and disagree on positions related to rent control, source of income protections for voucher holders, eviction moratoria and other displacement prevention measures for renters affected by COVID-19 that unfairly put the financial burden of the crisis on housing providers. The industry is anxious to begin working with new COVID-related relief programs and to provide input and assistance on the administrationâ&#x20AC;&#x2122;s non-COVID programs and initiatives. As this process unfolds, the NAA will continue to serve as the leading voice for the rental housing industry and push for balanced policy to help meet our nationâ&#x20AC;&#x2122;s housing need.

aln-data-ad.pdf 1 1/5/2021 11:17:17 AM

CMY

2021 / WINTER /

DIAMOND SPONSOR AUCTION OPENS JANUARY 18

Bidding for the 2021 AAA Diamond Sponsorships opens January 18-29, 2021.

12 DIAMOND SPONSOR OPPORTUNITIES! Bidding starts at $6,000

– NEW FOR 2021 – ADDITIONAL VALUE ADDED! •Online advertising •Additional opportunity with Virtual Business Exchange

RULES, BENEFITS & BID SUBMISSIONS: AustinAptAssoc.com/Diamond-Sponsors

WE STOCK WHAT YOU NEED. FROM MAINTENANCE TO MAKEREADY With fully-stocked warehouses throughout the U.S., Lowe’s Pro MSH has the product depth you need to keep properties looking and operating their best.

One fully-stocked source for individual items or job-lot quantities 98.6% fill rate on cleaning, maintenance and renovation products Free same-day delivery* of Lowe’s Pro MSH warehouse inventory A dedicated sales team who knows your market

*If ordered by 10 a.m.; same-day delivery not available in all markets; exclusions may apply. ©2020 Lowe’s. LOWE’S and the Gable Mansard Design are registered trademarks of LF, LLC. All rights reserved. 11090-1211-01

/ W I N D O W O N R E N TA L H O U S I N G

Learn more at supplyHQ.com or call 866.630.6747

TOURNAMENT THURSDAY, MARCH 25, 2021 TOP GOLF AUSTIN | 2700 ESPERANZA CROSSING 12:30PM - 4:30PM

INDIVIDUAL AND TEAM PRIZES • DOOR PRIZES • HEAVY APPETIZERS • CASH BARS

Individual Players | $125 per player (Price increase to $150 on March 16 @ 5:00) Individual players will be paired up.

High Top Team | $550 per team

(Price increase to $600 on March 16 @ 5:00) Team includes up to six players. Includes high top table and chairs.

Lounge/Couch Team | $650 per team (Price increase to $700 on March 16 @ 5:00) Team includes up to six players. Includes cushioned lounge seating.

Prizes!

Political Action committee fundraiser. Your PAC dollars help AAA keep a strong voice at all levels of government. This event is open to players and sponsors only; no spectators. All player’s fees include THREE hours of Top Golf, heavy afternoon appetizers, and access to the awards reception. Please remember to BRING YOUR MASK! No mask, No photo. Temperature checks and COVID-19 Release Forms must be completed for each attendee upon entering event. BENEFITTING:

1st, 2nd & 3rd Place Teams, Best Individual Golfer, Longest Drive, Most “Zeros” & more Spring Golf at Top Golf is an Apartment PAC Austin

AustinAptAssoc.com/events spring-golf-2021

New MEMBERS AAA welcomes these new members who joined the association between October 1, 2020 and December 31, 2020. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

N E W IN DUST RY M EM BER S Austin Texas Investment Group LLC Lorne Zalesin Leander, TX 24 Units

Center for Housing and Economic Opportunity Melissa Cadena San Marcos, TX 94 Units

Embrey Management Services Lorie Glasscock San Antonio, TX 246 Units

Management Square, LLC Sara Souerby Austin, TX 10 Units

Prospera Property Management Martha Barrera San Antonio, TX 65 Units

Quintum Management LLC

Ragland Real Estate & Management, LLC Myria Free Austin, TX 32 Units

Wise Properties Lynn Wise Austin, TX 2 Units

Alina Casner Austin, TX 4 Units

N E W SU PPL IER M EM BER S Cleaning Services

Make Ready Service

Security Systems

The Maids of South Austin and San Marcos

Hawk Contracting Services, LLC

Hoobird Apartment Home Security

Christopher Sisemore 305 Rocking M Road Suite B Kyle, TX 78640 www.maids.com

Landscape Contractors US Lawns - Round Rock Butch Kluth 40112 Industrial Park Circle Georgetown, TX 78626 butch.kluth@uslawns.net

LandCare USA LLC Alec Ryan 2100 Polaris Avenue Austin, TX 78757 Alec.Ryan@LandCare.com

/ W I N D O W O N R E N TA L H O U S I N G

Rena Munoz 7303 Lunar Drive Austin, TX 78745 rena@hawkcontractingservices. com

Property Doctor Services Aaron Mast 3710 Crawford St. Austin, TX 78731 www.propertydoctorservices.com

Roofs-Contractors JC Roofing & Gutters Xochitl Cervantes 18928 Wandering Vine Cove Pflugerville, TX 78660 www.jcroofingandgutters.com

Steven Feinman 1779 Wells Branch Parkway Ste. 110B Austin, TX 78728 www.hoobird.com

CONNECTION MARKETING EDUCATION GROWTH FUN TOGETHERNESS SUPPORT REMEMBER TO RENEW FOR 2021 Continue Your Membership Invoices are mailed to the Management Company/Supplier Member address and emailed to the main or billing contact on file. If you haven’t received your 2021 Dues Invoice or need information to process payment, please contact Lisa Berman, Director of Membership Development: lisa@austinaptassoc.com. You can pay by check, or go online and pay through your member compass at www.austinaptassoc.com/login. Your membership expired on December 31, 2020. Better Government Fund (BGF) The BGF is a suggested voluntary contribution amount included on your annual dues statement. Members are free to contribute more, less, or nothing at all. AAA’s BGF uses member donations to support our research and legislative goals. Deducting Dues Dues are not deductible as a charitable contribution but may be deductible as a business expense. Because AAA, TAA, and NAA engage in lobbying efforts, the non-deductible portion for 2021 is 13%, allowing you an 87% tax deduction.

2021 Renewal_WINDOW.indd 1

1/12/21 3:34 PM

Apartment Recycling Increases Multifamily recycling requirements increased on October 1, 2020 to: • 24 gallons of recycling per unit per week OR • equal capacity for recycling and landfill trash Contact your hauler to update your recycling service. The City of Austin requires all multifamily owners/managers to provide convenient access to recycling for tenants and employees.

Learn more at

AustinTexas.gov/UROMultiFamily

Windows-Ad-HalfPage_2020-1

2021 / WINTER /

Committee

CHAT

Chelsea Kneeland, CAS

EDUCATION ADVISORY COUNCIL Chelsea Kneeland, CAS of J Turner Research Gina Frazza-Stowers of Roscoe Property Management Gina Frazza-Stowers

THIS MONTH, WE FEATURE THE EDUCATION ADVISORY COUNCIL. The Education Advisory Council members discuss a variety of topics surrounding the education and training offerings through the association. The input collected from the meetings directly impacts our education programs at AAA.

EDUCATION ADVISORY COUNCIL IS LED BY:

Chelsea Kneeland, CAS, J Turner Research Gina Frazza-Stowers, Roscoe Property Management Tell us about where you work and how long you’ve been there? CK: I’ve worked with J Turner Research for almost two years (time flies when you are having fun) and recently became the Director of Research and Development. GFS: Roscoe Property Management since June 29th 2020. What do you love most about your job? CK: I love the culture of our company and providing our clients with actionable data that enables them to make the best decisions as owners and operators. GFS: As the Director of Performance, I help our company’s leaders craft a performance strategy for their assets using data analytics and key performance

/ W I N D O W O N R E N TA L H O U S I N G

indicators to measure the impact of our training, platforms, and personnel. WHEN and HOW did you get involved with the association? CK: I moved to Austin in 2015 and immediately began attending events. I believe my first event was the fall fest that year (which remains one of my favorites) and then heeding the advice of a few industry mentors I became involved in the education committee. GFS: Shortly after I joined the multifamily industry in 2012. I was asked to join our golf team for the Fall Golf outing because I was one of the only associates with actual golf experience! What do you like most about AAA? CK: I love the relationships gained through the years and the opportunities for growth. There is always an opportunity to learn new skills and new ideas, whether through education or volunteering. GFS: The network of people I have come

to know that have not only been an integral part of my professional journey and partners both on site and on the vendor side at many of the communities I have worked at. But also curating some of the longest and dearest friendships I have gotten to experience in the last decade. What do you like most about being a committee chair? CK: I love having the opportunity to make an impact by helping to identifying new volunteers for committees and encouraging others to get involved. GFS: I enjoy getting to be a funnel for the amazing ideas our members have to share, as well as getting to work more closely with my kind and encouraging Co-Chair Chelsea who I learn new things from all the time. What was your first job? CK: I waitressed at a small café in Jacksonville, TX throughout high school. GFS: Einstein’s Bagels. What inspires you? CK: People, especially those willing to challenge convention; Nature and the vastness of the night sky and my friends and family who encourage me to rise to any occasion.

GFS: Personal and Professional growth, encouragement from my supervisors and peers, and knowing there is always something new to learn and ways to be better. Who are your role models and mentors? CK: Personally, my grandmother is 87 and was one of the first women to receive a master’s degree from her university. She is tough and brilliant and has traveled the world. Professional mentors include Wendy Dorchester who taught me early in my career the power of female leadership and always being prepared and Joseph Batdorf, President of J Turner Research who I am learning from daily. GFS: In the multifamily industry, I credit my development, training, and growth to my mentors Brian Hawthorne SRVP Roscoe Property Management, Christy Sanchez VP Bainbridge, and Topher Olsen VP Learning and Development Roscoe Property Management. I owe all of my successes over the last 8 years to their encouragement, guidance, advice and friendship. What is your leadership style? CK: Consultative and collaborative. GFS: I have always prided myself on leading from the trenches. I would never ask my team members to do anything I wouldn’t (or haven’t) done myself. I also pride myself on being fair, relaxed, compassionate, and approachable. What do you do in your free time? CK: I love to read, travel, and spend time outdoors with my family. GFS: Equal parts couch potato and fitness novice. I love binge watching TV and movies with my husband and two dogs just as much as learning about weight lifting and fitness with my personal trainer. Which movie or TV character are you most like? CK: I grew up wanting to be like Truvy Jones in Steel Magnolias but I think I might have turned out more like Ouiser Boudreaux. GFS: Everyone tells me I look like Erin Napier from HGTV’s Home Town so I will say that. But it is really fitting because my husband and I do also like to fix up real estate properties in our spare time. What is your favorite Drink? CK: Dr Pepper. GFS: To hard to narrow down!

need screens?

Call About our FREE Custom Measure Screen Inventory Program

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003 Serving the Apartment Industry Exclusively Since 1989

What is your favorite family tradition? CK: The ruthless domino marathon every thanksgiving that includes all family members from 4 to 87 yrs old around my grandmother’s dining room table. Cheating, taunting, and trash-talking are rights of passage. GFS: Road Trips with my dad every summer growing up. What is your favorite Austin restaurant? CK: Verde’s Mexican Parrilla (rumor has it that this is Willie Nelson’s favorite too). GFS: Lupe Tortilla. What is your favorite AAA Event? CK: Any and all of our educational opportunities. GFS: Trade Show. What would people be surprised to know about me? CK: I love to ride motorcycles with my husband. GFS: Prior to working in multifamily I was a Restaurant Manager. I traveled and opened new locations and trained new Restaurant staff. What professional accomplishment are you most proud of? CK: Having an impact on people who worked with me or were on my team and watching their success and continued accomplishments makes me very proud. GFS: 4 years ago I made the exciting move from on site operations to the Learning and Development department where I truly felt that I could make the greatest impact. And after finding my new home with Roscoe this year, I was recognized with an award for the training and roll out of one of our newest programs.

If someone wrote a biography about you, what do you think the title would be? CK: Chelseapedia - everything you never wanted to know. GFS: The Best is Yet to Come. What are your favorite industry websites, books, or other resources? CK: MFE (Multifamily Executive), Multifamily Insiders, Practical Apartment Management by Edward Kelley and I love attending every industry educational conference I can get to. GFS: LinkedIn is usually my go to for the latest industry related news. Several of my RPM teammates have been recently featured in other medias like TBG Real Estate Podcast, CIOReview, and MNHC Optech. Ellis Partners and Brandon Hall Group (no affiliations) also have a great library of industry and training webinars. Training Magazine is great for Learning and Development related topics as well.

MORE ABOUT EDUCATION ADVISORY COUNCIL When do they meet? Meet every other month Who can join? There are set number of voting council members, but all AAA members are welcome to attend. How to join? Contact the Committee Chairs or Staff Liaison to obtain the meeting schedule. Staff Liaison: Amy Lydic, Director of Education, amyl@austinaptassoc.com, direct 512-454-9375

To find out more, contact Amy Lydic at amyl@austinaptassoc.com

2021 / WINTER /

he APEX Awards held its inaugural event in a combined awards ceremony featuring 2020 Property of the Year and Professional of the Year Awards. Though we had not originally planned on hosting this highly anticipated event, virtually – we were so excited to be able to offer our members this option. To kick off the evening, members mixed and mingled at the virtual cocktail hour with a mixologist and breakout rooms. Everyone enjoyed celebrating the winners throughout the show via Zoom Chat. With the perfect grand finale ending, featuring YOU – a video compilation of AAA members toasting all of the winners to the tune, “Raise Your Glass” by Pink. It was definitely one for the books. Congratulations to each and every individual and property winner – this very first APEX Awards truly does represent Excellence in our industry. Cheers!

E XC L USI V E A PE X AWA R D S SP ONS OR S

VIRTUAL EVENT

Tasha Mora A&A Wrecker and Recovery

Ashley Pruden, CAS ApartmentData.com

Deborah Vogel Arbor Contract Carpet, Inc.

December 3, 2020

Haydee Scott BG Multifamily

Rene Flores, CAS Platinum Pool and Spa

Terri Needham, CAS PS Landscapes Inc.

Karla Urbina Tri-Supply

Robyn Riley Valor Fire Protection

See more details and photos in our 2020 Winners & Finalists Book on page 24.

/ W I N D O W O N R E N TA L H O U S I N G

Congratulations 2020 APEX Winners! Thank you to our generous APEX Awards sponsors for delivering the awards to all the winners the following week.

SSIONAL OFE R P THE YEAR F O Assistant Manager of the Year – Austin DeVault Supplier of the Year – Joshua Nichols (not pictured – see winner’s book) Maintenance Professional of the Year – Johnny Clinkenbeard Portfolio Supervisor of the Year – Alyssa Lacy (not pictured – see winner’s book) Property Manager of the Year – Taryn Merrill Trailblazer of the Year – Patrick Mann

OP R P

ERT Y

THE YEAR F O Best Virtual Tour – Estraya Georgetown CARE Award – Gables Republic Square Rise Above Award – Foundation Communities (not pictured – see winner’s book) Pearl Lease Up Award – The Ridge at Headwaters Crystal High Rise Award – The Bowie Topaz Mid Rise Award – 7East Emerald Award, 50-299 Units – The Green at Plum Creek Emerald Award, 300+ Units – Pearl Lantana

2021 / WINTER /

OP R P

ERT Y

THE YEAR F O CONTINUED Diamond Award, 50-299 Units – 5th Street Commons Diamond Award, 300+ Units – Waters at Bluff Springs Sapphire Award, 50-299 Units – Creekstone Apartment Homes Sapphire Award, 300+ Units – Folio Ruby Award, 50-299 Units – South Lamar Village Ruby Award, 300+ Units – Balcones Club Onyx Renovation Award – AMLI South Shore Opal Active Adult/55+ Award – Overture Arboretum

$600 Cash Prize Winner Debbie Smith, The Kenzie at the Domain

/ W I N D O W O N R E N TA L H O U S I N G

GET TO KNOW mini m)e, m)e, YOUR MINI MODEL SOLUTION! Easily warm up vacant units with our innovative mini model PROGRAM! ect Perf irtual for v urs to

Now more than ever, multifamily professionals are turning to partners they trust. Charter has been furnishing multifamily for 36 years, we understand your unique challenges and are here to help! ENTRY, KITCHEN & 1 BATH

ENTRY, KITCHEN & 2 BATHS

INCLUDES SHIPPING

475

FurnitureByCharter.com

675

972-385-3204

MEANINGFUL CONNECTIONS MADE

FEBRUARY 24, 2021

VIRTUAL BUSINESS EXCHANGE

9:00 AM - 11:00 AM

FOR MORE INFORMATION, PLEASE VISIT: AustinAptAssoc.com/Events/Virtual-Business-Exchange

2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f o Professional

WINNERS

/ W I N D O W O N R E N TA L H O U S I N G

Each year the Austin Apartment Association recognizes outstanding individuals and properties who achieved excellence and are leaders in their field. Winners were announced at the APEX Awards, held virtually on December 3, 2020.

CONGRATULATIONS

r a e Y e h t f o l Professiona TRAILBLAZER

WINNERS

of the Year

PATRICK MANN, NALP Oak Park Apartments Rainier Management, Ltd.

Patrick Mann began his career in Property Management in May of 2017 as a summer job, spending 20 years prior to this as an educator working in grades 6-12. Patrickâ&#x20AC;&#x2122;s commitment to education has shone through in his time with Rainier Properties, resulting in the AAA awarding him the SOLT Scholarship for the NALP certification in 2019. In addition, Patrick has been awarded the rising star of 2017, and the Leasing Professional of the Year for 2018 from his current management company. Patrick continues to strive for excellence, serving as a leasing professional, leasing manager, and now an assistant property manager. Patrick is also a voting member of the AAA education advisory council for 2020-2021.

SUPERVISOR

of the Year

Alyssa Lacy has always shown to be adaptable to change and often spearheads new special projects. She is a forward thinker: Under her leadership, she has successfully executed several innovative launches from beginning to end. Alyssaâ&#x20AC;&#x2122;s energy and commitment is positively contagious. She is focused on trust and retention, promotes peer-to-peer training, and creates an inclusive environment that fosters success. She has a creative attitude to problem-solving, always keeping the big picture in mind. ALYSSA LACY, CAM, CAPS Atlantic Housing Foundation

2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f o Professional

WINNERS

MAINTENANCE PROFESSIONAL of the Year

JOHNNY CLINKENBEARD Villages of Georgetown Berkshire Residential

Johnny thrives in a team setting. He is concerned more with his teamâ&#x20AC;&#x2122;s wellbeing and success than for his own accolades. He will never ask a team member to do something unless he is willing to do it first. His main goal as a Maintenance Supervisor is two-fold. One is to run a successful business in conjunction with his manager and two is to bring management, maintenance, and residents together to create a harmonious community where people live comfortably and have the true sense that the entire management staff is there to serve their needs.

ASSISTANT MANAGER

of the Year

AUSTIN DEVAULT The Boulevard at Town Lake Greystar

/ W I N D O W O N R E N TA L H O U S I N G

Austin DeVault is currently an Assistant Community Manager at The Boulevard at Town Lake Apartments in Austin, TX. Austin exemplifies all attributes of an outstanding performer in regards to efficiency, time management & reaching for the stars. His passion for resident satisfaction, yet zeal for success drive him to be a competent force in the multifamily industry. Austin believes that an office that is forgiving, yet structured is the ideal environment for any great professional to thrive. He is grateful to be nominated for the Professional of the Year Awards, and will continue to lead by example for his direct team and others.

CONGRATULATIONS

r a e Y e h t f o l Professiona PROPERTY MANAGER

WINNERS

of the Year

TARYN MERRILL, CAM

Taryn has always been dedicated to those around her by supporting and putting them first. She consistently caters to the needs of her residents, team members, and clients to exceed the expectations. Due to Tarynâ&#x20AC;&#x2122;s hyper-focus on challenging assets and successfully meeting financial goals, she has been promoted twice in two years doubling her unit count. Taryn is also dedicated to volunteering in her spare time, actively sitting as co-chair on both the Community Outreach and Food Drive Committees.

Residences at the Triangle Greystar

DOC YOUNG SUPPLIER of the Year

JOSHUA NICHOLS, CAS Contractors, Inc.

Joshua uses his professionalism, creativity, proven sales success, enthusiasm, and highly developed customer service skills to provide excellent service to his customers. He is known for the unique ability to create genuine relationships in an extremely short amount of time. Joshua has been active in both the Austin Apartment Association and Texas Apartment Association serving on committees such as Education, PAC, Products and Services Council, and AAA Food Drive Committee. He is currently a cochair for the M-Team Mentor Committee and is a 2020 Lyceum participant.

2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f o y Propert

BEST VIRTUAL TOUR AWARD

New Award

WINNERS

ESTRAYA GEORGETOWN Greystar

Our new virtual world is ever-changing and evolving and virtually renting an apartment is part of that new world. • Implemented handwritten note cards in homes to be toured, personalized for future residents to create a memorable experience. • Created videos and social media posts daily to communicate with residents, prospects and local community. • Created tours of all of our floorplans and created YouTube video channel. • Created videos with an overview of our amenities. • Created a how to video on how to take a virtual tour.

/ W I N D O W O N R E N TA L H O U S I N G

CONGRATULATIONS

r a e Y e h t f o Property

CARE AWARD New Award

WINNERS

Creating an Amazing Resident Experience

GABLES REPUBLIC SQUARE Gables Residential

The CARE Award recognizes a community that excelled at keeping their residents satisfied and engaged during 2020. • Community Cheers – Each resident went out on their balcony at 7:11PM to share a drink with their neighbors, and residents posted to social for the chance to win a Door Dash credit! • Virtual BINGO Night – The first true interactive event we had been able to see our residents and interact via Zoom. • We partnered with Intero Restaurant for a live-stream virtual cooking class. Residents were delivered the entire ingredient list and a bottle of wine prior to the evening. Each attendee was entered to win tech upgrades from Google Fiber. 2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f o y Propert

WINNERS

RISE ABOVE AWARD New Award The Rise Above Award is open to owner/management and supplier members and recognizes a company that gives back to the community in 2020. • As of August 2020, we had provided 50% to 100% rental assistance to 567 residents who experienced a job or income loss due to COVID-19, totaling $378,877. • Provided one-on-one virtual assistance for residents applying for Travis County and City of Austin rental assistance funds. • Created a Resident Resource Line that provides Food Bag DeFOUNDATION COMMUNITIES livery, Social Service Resources, Financial Resources and Education Resources. Case Management was provided to 48 clients through Community Health Workers. • Provide cleaning supplies, masks, thermometers, ibuprofen, toilet paper, etc. to residents in quarantine or just to minimize trips out in public. Especially for high risk residents. • Loaned out 16 laptops to residents to access the internet and are working on accessing more. • Cares Calls - Our volunteers have reached out to every senior resident that is single at our Family Properties to offer resources or just someone to call them every few days to check in. 145 residents have participated in this program.

/ W I N D O W O N R E N TA L H O U S I N G

CONGRATULATIONS

r a e Y e h t f o Property

PEARL AWARD Lease-Up

WINNERS

THE RIDGE AT HEADWATERS Suburban Home

Any property that is less than 12 months old, either at the time of nomination or within one year of 1st move-in at the time of nomination. (Affordable and mid/high-rise not included in this category) Among the lush prairies and rolling hills of The Texas Hill Country, The Ridge at Headwaters boasts enchanting views, 365 days of breathtaking sunsets and starry skies. Combined with a premier location near popular shopping destinations, outdoor entertainment and a highly rated school district, The Ridge at Headwaters is just West Above the Rest. Come home daily to a peaceful community inspired by nature with rustic-chic interiors, sure to make you feel at home. 2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f o y Propert

CRYSTAL AWARD High Rise

WINNERS

THE BOWIE Pinnacle Property Management

Any property that has 10+ residential floors, interior corridors, elevators and parking garage. Located in the heart of downtown, along the banks of Shoal Creek. The mixed-use community consists of 4,000 square feet of ground floor retail, a six-story parking garage, office space leased to Whole Foods & Salon Lofts Spa, and ultra-luxury residences on floors 10-35. The 36th floor rooftop features an expansive 7,000 square foot deck with an infinity-edge swimming pool. As one of the â&#x20AC;&#x153;Top 10 Tallest Buildingsâ&#x20AC;? in Austin, the majority of the homes possess unobstructed views of downtown, Lady Bird Lake, Hill Country and/or the State Capitol. The community received a LEED certification & includes top-of-the-market finishes & amenities.

/ W I N D O W O N R E N TA L H O U S I N G

CONGRATULATIONS

ar e Y e h t f o y t Proper

WINNERS

TOPAZ AWARD Mid Rise

7EAST Greystar

Any property that has 9 or less residential floors, has interior corridors, elevators and parking garage. Overlooking the downtown skyline in eclectic East Austin, 7East raises the standard for urban chic living. Decked out with sophisticated features and high-tech details in each apartment home, this mid-rise community offers an unparalleled living experience. Come home to a community that is the epitome of Eastside Austin living and youâ&#x20AC;&#x2122;re bound to discover the authentic charm of the city.

2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f o y Propert

EMERALD AWARD 50-299 Units

WINNERS

THE GREEN AT PLUM CREEK Embrey Management Services

Any garden-style property with 50-299 units, four stories or fewer and surface parking built between 2010 and 2018. The Green at Plum Creek is the Premier Luxury Apartments in Kyle, Texas. Nestled behind the Plum Creek Golf Course, our community boasts impressive amenities and unparalleled customer service. It is time to let your imagination run free, as you envision your life at The Green at Plum Creek.

/ W I N D O W O N R E N TA L H O U S I N G

CONGRATULATIONS

r a e Y e h t f o y Propert

WINNERS

EMERALD AWARD 300+ Units

PEARL LANTANA Morgan Group, Inc.

Any garden-style property with 300+ units, four stories or fewer, built between 2010 and 2018. Pearl Lantana is a Bronze Certified community settled in the beautiful Hill Country of Austin. Our luxury, solar-powered amenity spaces offer a contemporary design throughout. We have three sun decks including an infinity-edge pool, cabanas, and outdoor kitchen spaces. Our modern interior finishes include quartz countertops, and gas range cooking.

2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f Property o

DIAMOND AWARD 50-299 Units

WINNERS

5TH STREET COMMONS Greystar

Any property with 50-299 units built between 2000 and 2009. 5th Street Commons is a boutique midrise community designed just for you! We offer a departure from normal life where you can thrive in our inspiring community and experience one of Austinâ&#x20AC;&#x2122;s most historic neighborhoods, Clarksville. Our professionally trained management team is prepared to exceed your expectations providing you with service and care tailored to fit your every need.

/ W I N D O W O N R E N TA L H O U S I N G

CONGRATULATIONS

r a e Y e h t f o Property

DIAMOND AWARD 300+ Units

WINNERS

WATERS AT BLUFF SPRINGS Atlantic Housing Management

Any property with 300+ units built between 2000 and 2009. Waters at Bluff Springs. Our community, knitted into vibrant South Austin. A unique collection of homes, decorated in natural light. Peek outside, where quality and comfort meet: Lounge, re-energize, enjoy a picnic while the sun sets behind you. Our community, built on the strength of connections. You are welcome here.

2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f o Property

SAPPHIRE AWARD 50-299 Units

WINNERS

CREEKSTONE APARTMENT HOMES Greystar

Any property with 50-299 units built between 1990 and 1999. Just minutes from downtown Creekstone’s Exchange Drive address is located in the most desirable area of North Austin. With convenient access to major employers, nearby shopping and dining in The Domain. Our garden-apartment community is situated on 19.8 acres of oak trees, and green space. Creekstone’s offers the best of both worlds, which continues to set it apart from the competition.

/ W I N D O W O N R E N TA L H O U S I N G

CONGRATULATIONS

r a e Y e h t f o y Propert

WINNERS

SAPPHIRE AWARD 300+ Units

FOLIO Greystar

Any property with 300+ units built between 1990 and 1999. Live beautifully at Folio. Discover our newly revitalized apartments in north Austin. Fresh interiors with chic furnishings provide the ideal ambiance for your life. Our pet-friendly apartments are a spectacular place to call home. Elevate your everyday experience with appealing amenities and be part of a community of urban adventurers.

2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f Property o

WINNERS

RUBY AWARD 50-299 Units

SOUTH LAMAR VILLAGE Greystar

Any property with 50-299 units built prior to 1989. South Lamar Village is a 208-unit garden-style community located in Austinâ&#x20AC;&#x2122;s vibrant South Lamar neighborhood. We upgraded South Lamar Village Apartment Homes to include thoughtful designer details like granite countertops, a stainless-steel appliance package, and eco-friendly barn wood style flooring. Our amenities take things up a notch with 24-hour access to spaces designed to help residents work and play.

/ W I N D O W O N R E N TA L H O U S I N G

CONGRATULATIONS

r a e Y e h t f o Property

WINNERS

RUBY AWARD 300+ Units

BALCONES CLUB Presidium Property Management

Any property with 300+ units built prior to 1989. Balcones Club Apartments is the foundation upon which community and friendship are built. Owned and operated by Presidium, our community offers newly renovated one- and two-bedroom apartment homes, with unique floor plans including lofts and townhomes with lavish golf course views. Ideally situated in Northwest Austin, our community is within close proximity to the finest shopping, dining and entertainment. Our residents enjoy five-star amenities such as a resort style swimming pool, 24-hour fitness center, cyber-cafĂŠ and bark park. Our dedicated team strives to provide exceptional customer service to our residents with genuine care and consideration toward their living experience. 2021 / WINTER /

CONGRATULATIONS

r a e Y e h t f o Property

ONYX AWARD Renovation

WINNERS

AMLI SOUTH SHORE AMLI

Any property with renovations having been done within the last three calendar years. Property must meet both interior and amenity renovations as identified. New or Redesigned homes are outfitted with quartz counters, soft-close cabinets and drawers, washer and dryer, have direct lake access, two courtyard pools, rooftop decks, club rooms, co-working spaces, a dining room, a prime East location, and are sustainability-conscious meeting both ENERGY STARÂŽ Certification and LEED GoldÂŽ designation for a healthier lifestyle.

/ W I N D O W O N R E N TA L H O U S I N G

CONGRATULATIONS

r a e Y e h t f o Property

OPAL AWARD Active Adult / 55+

WINNERS

OVERTURE ARBORETUM Greystar

Any property where 85% of the residents meet a minimum age requirement of 55. Overture Arboretum is a 60+ active adult community with a cozy and contemporary atmosphere. Our 12,000 square feet of resort-style amenities are hand-picked to suit the mind, body and social needs of all residents. Our top priority is to offer a diverse and vibrant social life that inspires and motivates its residents and team.

2021 / WINTER /

Your

2021 AAA Staff

EMILY BLAIR, CAE Executive Vice President, Boss Lady, the Big Cheese, The Buzzkill Committee Staff Liaison for: Board of Directors, Executive Committee, Finance Committee, Leadership Committee, PAC Board of Trustees, and AAA Education Foundation (among others) The Beginning: Born and raised in Holland, Michigan (also known as the frozen tundra this time of year – have I mentioned how happy I am to live in Texas?!) Career Path: Market Research Firm, then Home Builders Association(s), then Austin Apartment Association AAA Workiversary: Second anniversary January 7, 2021 Fun Facts: • My husband Brian and I live in the hill country – Dripping Springs with Sadie (our crazy Bernedoodle) • At 5’ 11” I am the shortest of all of my siblings – with my baby sister the tallest at 6’ 3”! • I have lived in Texas for 5 years and have never been to Mexico in my life Happy Place: Anywhere outside – and the happiest of happy is enjoying live music outdoors drinking wine Favorite things about working for the AAA: Our hilarious team and our wonderful members who truly care so much about the AAA and its future. I love working with dedicated talented individuals.

/ W I N D O W O N R E N TA L H O U S I N G

LISA BERMAN Director of Membership Development, People Partner & Membership Guru Committee Staff Liaison for: Ambassador (A-Team), Mentors (M-Team), & NextGen Committees The Beginning: Born and raised in Columbus, Ohio Career Path: I started my non-profit career with the Leukemia & Lymphoma Society, followed by 7 years with the Ohio Pharmacists Association as their Director of Membership & Events. AAA Workiversary: First anniversary January 6, 2021 Fun Facts: • I come from a large family with lots of cousins. I am very familiar with the concept of the Italian goodbye (aka Berman goodbye), involving goodbye’s in the kitchen, living room, doorway, car, and from the street as you’re pulling away. • My fiancé and I bought our first home in South Austin 6 months ago. • I love challenging myself training for races. My last was the incredibly scenic Big Sur International Marathon in California! Happy Place: Travelling to be with family and exploring new cities with friends, sitting on a patio, playing tennis Favorite things about working for the AAA: Easy—the dedicated AAA staff and amazing members! I love the sense of community

within the industry and how welcoming everyone has been. Iâ&#x20AC;&#x2122;m really looking forward to working with you all again this year and if I havenâ&#x20AC;&#x2122;t met you in person yet, I hope to meet you soon!

DANA BOLZ, CMP Director of Meetings and Events, Director of Fun, Head of Schmoozing, Professional Cat Herder Committee Staff Liaison for: Products and Services Council The Beginning: Moved to Texas from Connecticut when I was 10 years old and have lived in Austin for 20 years Career Path: Began my career as the Meeting Planner for the Texas Parent Teacher Association AAA Workiversary: Will celebrate 14 years at AAA on January 4, 2021 Fun Facts: â&#x20AC;˘ I have an 8-week-old Golden Retriever named Sir Miller Brown; I also have a 6-year-old Labrador named Tico Brown â&#x20AC;˘ My niece and nephew live in Benin, Africa (with their parents) â&#x20AC;˘ I love to travel; I have skied in the French Alps, swam in the Dead Sea and surfed in Peru Happy Place: Sitting by a fire when itâ&#x20AC;&#x2122;s cold outside; baking cookies; taking a hot bath; being with my family; day drinking in a pool Favorite things about working for the AAA: The members! Watching members connect and create professional and personal relationshipâ&#x20AC;&#x2122;s is very rewarding. The AAA staff is pretty awesome too! Besides all of the fun events I get to plan, seeing everyone come to together on Food Drive Delivery Day is very inspiring!

PAUL CAUDURO, CAE Director of Government Relations and, as the only male on staff, the one who lifts heavy objects, picks up dead bugs and changes the florescent light bulbs Committee Staff Liaison for: Legislative Committee, PAC Board of Trustees The Beginning: Born in Warren, Ohio. Moved to Richardson, Texas in 1977. Bachelor of Science from Southwest Texas State 1984, Masterâ&#x20AC;&#x2122;s Degree in Community and Regional

Planning from the University of Texas, 1987. Earned the Certified Association Executive (CAE) designation in 2019 Career Path: Began my career doing long-range transportation planning and travel forecasting. Entered association work at the Home Builders Association of Dallas followed by the Texas Association of Builders and the Texas Combined Heat and Power Association. AAA Workiversary: Started at the AAA in April 2015 Fun Facts: â&#x20AC;˘ Married twenty years to Michelle with a son Evan, 18 and daughter Aubrey 15. â&#x20AC;˘ While in graduate school during the mid-80s I was a parking valet for the nicest restaurant on 6th street called the Fish Market. â&#x20AC;˘ I was a NCAA Lacrosse referee for 15 years Happy Place: You can usually find me cooking for the family or at my daughterâ&#x20AC;&#x2122;s club volleyball game. Favorite things about working for the AAA: Some of the best minds in the rental housing business are members of the AAA, and working with them for the betterment of the industry to resolve housing challenges in the Austin area and beyond is very rewarding.

AMBER COLLINS Director of Marketing & Communications, Social Solutionist, Graphic Guru, Copy Crusher, Magazine Master Committee Staff Liaison for: Communications Committee, Outreach Committee, and Food Drive Committee The Beginning: Born in Norman, Oklahoma and grew up in Purcell, OK (Sooner born and Sooner Bredâ&#x20AC;Ś Sorry guys â&#x20AC;&#x201C; â&#x20AC;&#x153;But Texas is the place I really long to be.â&#x20AC;? ) Career Path: Began my career as an Account Executive at an ad agency in OKC. Went to work for one of my clients as the Marketing Director at American Floral Services. Moved to D.C. in 2001 to help expand a marketing firm over a period of 12 years. Relocated to Austin in 2013 to establish and manage their Austin satellite office. AAA Workiversary: Celebrated one year on October 28, 2020 (Lynne and I started on the same day) Fun Facts: â&#x20AC;˘ Live in Lakeway with husband, David; 4-year-old daughter, Eliza; COVID-pup, Dash; and two kitties, Bernard and Bianca â&#x20AC;˘ My husband and I both have twin sisters â&#x20AC;˘ I was an extra in the movie Twister, but my scene ended up on the cutting room floor (LOL)

đ&#x;&#x17D;ś

2021 / WINTER /

Happy Place: Sitting on my back porch with my family; Maui (although being anywhere near or on the water makes me happy); a hot bath; driving anywhere with the windows down, radio up, singing at the top of my lungs Favorite things about working for the AAA: My fellow AAA staffers, our amazing members, helping to make a real difference in people’s lives through community outreach and food drive; and coming up with creative ways to help our members connect, learn and stay informed

AMY LYDIC, CAE Director of Education, Organizer of Random Thoughts and Erratic Activity, Founder and CEO of MBI (Mom’s Bureau of Investigation) Committee Staff Liaison for: Education Committee and AAA Education Foundation The Beginning: Born and raised in Central Illinois. Relocated to Texas in 2017 for husband’s job. Never knew I wanted to live in Texas, until I got here and now, I never want to leave (even in the summer). Career Path: I have worked in association management for nearly 23 years and served more than 15 different associations. From fundraising, working with Boards and strategic planning to managing certification and awards programs, and event management. I feel like I have seen and/or done it all. I have so many stories. AAA Workiversary: Started at AAA in August 2019 Fun Facts: • I live in Cedar Park with my husband. We have two adult children, one son-in-law and one grandchild, who all live in Florida. We are a crazy close-knit bunch. We have a lot of fun and I would do anything for them. • I do a lot of laundry and my fitted sheet fold is on point. • If music is on, I am probably singing along, and I know the words (even the explicit ones). • My son played hockey competitively for nearly 10 years from youth through High School. I am still recovering from being a Hockey Mom for that long. Not to leave my daughter out, she was a really good tennis player, but hockey is a full-on family commitment and some of the best years of all of our lives. Happy Place: would be any warm locale on or near water, in a convertible with the top down, or at hockey rink. Favorite things about working for the AAA: The PEOPLE! I love my co-workers and our members. Hands down, this is one of the most fun and caring group of folks I have ever had the chance to meet and be involved with.

/ W I N D O W O N R E N TA L H O U S I N G

LYNNE WILLIAMS Accounting Manager, Director of Bean Counting and Money Maestro Committee Staff Liaison for: Budget and Finance Committee The Beginning: Originally from New England, I relocated to Houston Texas in 1992 and have been a native ever since. Career Path: I have been in accounting most of my adult life, working as Controller/CFO of several Country Clubs in the Houston area, having my own Controller-in-a-box company and public accounting work. AAA Workiversary: I began working for the Austin Apartment Association October 28, 2019. Fun Facts: • Moved to Austin in May of 2019 to care for my daughter who suffered a major stroke and who is still my biggest hero! We live in the hip and cool South Austin area with her dog Max, my dog Callie and my mom who also came to support us. My son just graduated from Texas A&M with a degree in Computer Engineering this past December 2020. • I’m a huge Sci-Fi fan and love to go to Comic Con when it comes around. • I love Harry Potter as you can tell by all the stickers on my rear windshield. Happy Place: I’m usually up to my elbows in dirt or doing a DYI project around the house. But if I want to relax, it’s the beach all the way. Grew up on the water in a boat fishing with my Dad and those are the places that make the world melt away. Favorite things about working for the AAA: The people. My teammates are always working together toward a common goal, which is to make this a great member experience. Our outstanding members make it a breeze to do our jobs and love the feedback we always get from them. The community outreach just shows the giant hearts everyone has that is associated with the association.

HELLO GORGEOUS INTRODUCING THE NEW AAA WEBSITE AND MEMBER EXPERIENCE! Have you created your NEW LOGIN on the NEW Member Compass? AAA is so excited to bring you a brand new AAA Website and Member Experience. With a fresh new look and updated technology, we hope you’ll enjoy it as much as we do. In order to get the most out of your member experience, you will need to create a new login. Your login with the old website will no longer work. With your new login, you will be able to: • Register for events • Update your profile information

• Track event attendance • View/Pay invoices • And more!

IMPORTANT NOTE FOR ONSITE MEMBERS BELOW IN WHITE TYPE!

TO CREATE YOUR NEW LOGIN, FOLLOW THE INSTRUCTIONS BELOW

IMPORTANT FOR ONSITE MEMBERS: Be sure to choose your PROPERTY NAME as your COMPANY, NOT your management company. Properties automatically inherit member benefits of the management company.

Go to https://www.austinaptassoc.com/login, enter your email and follow the prompts (we recommend using a personal email as your login to better track your CECs. But BE SURE TO input your PROFESSIONAL email and address info when you set up your profile). • If the email entered is connected to your profile, you’ll be asked to set a new password. • If we don’t have the email on file in our new system, you’ll be asked to create a new account. Once you’ve logged in, you’ll be taken to your Member Compass for you to update your profile, see events that you are registered for, pay invoices, and more. Be sure to update the information on your profile and make sure all your company information and employee information is correct.

2021 / WINTER /

Community CONNECTION THE 34TH ANNUAL DOC & GAYLE YOUNG FOOD DRIVE

Surpasses Goal, Raising $32,477 and Feeding More Than 100,000 Austin Area Residents The Austin Apartment Association kicked off its annual Doc & Gayle Young Food Drive with a “Gobble Trot” parade on August 12th and a goal to raise $25,000 that would provide 100,000 meals for residents in the Association’s 11-county Central Texas jurisdiction at Thanksgiving.

he food drive began in 1986 when the AAA Community Service committee raised $600 to feed hungry Austinites. Since then, AAA member volunteers have raised more than $900,000 to purchase and hand deliver Thanksgiving food packages, which include a turkey and all of the trimmings so a local family can enjoy a full traditional Thanksgiving dinner. This year, due to the COVID-19 pandemic, increased community need and social distancing guidelines, fundraising season started nearly a month earlier and 100% of all funds raised were donated DIRECTLY to our Association partner organizations, rather than delivering food packs. Partner organizations include: The Housing Authority of the City of Austin (HACA), The Texas Department of Protective and Regulatory Services Rainbow Room, SAFE Austin, Foundation Communities, and, new in 2020, local Austin-area food banks such as the Central Texas Food Bank. Our fundraising events took on a new look as well. Beginning with the “Gobble Trot” kickoff parade, socially distanced caravans of 10 cars or fewer drove three separate parade routes through par-

THANK YOU 2020 DONORS! $2,192 - Change 4 Change Properties & Supplier Sponsors BELCO EQUITIES Chandler Creek Apartments Lauren Tuma, Sherwin Williams Mackenzie Pointe Apartments Jarrett Isabell, Contractors Inc Salado at Walnut Creek Tasha Mora, A&A Wrecker and Recovery

ticipating apartment communities displaying the donation website address and QR code. Throughout September, 15 member properties held “Change for Change” events, handing out breakfast to residents for their spare change donations, socially distanced and masked of course. Three virtual fundraisers were also held, including a Facebook LIVE Telethon in September, an Online Auction and an Online “Dollars for Desserts” Bake Sale in October. Congratulations to the entire 2020 Doc & Gayle Young Food Drive Crew, who spent countless hours volunteering their time making phone calls, sending emails, and thinking outside the box for creative ways to raise funds this year. A very special thanks to our Food Drive “Consultant”, Stephanie Naylor with Flooring Warehouse, and the three Food Drive Chairs: Terri Needham with PS Landscapes, Paige Russell with CREA Management, and Taryn Merrill with Greystar for their amazing leadership. We are so very thankful to EVERYONE who donated their time and money to make this year’s Food Drive another great success – even during a pandemic. See you (hopefully in person) in 2021!

GREYSTAR The Kenzie at The Domain Robyn Riley, Valor Fire

Whitley Chelsea Montgomery, Fidus Construction

Toni Rackley, Flooring Warehouse

Ashton Rosa Montes, Penn Staffing

Folio Ashtyn Bennett, The Steam Team

Alexan Garza Ranch Rene Flores, Platinum Pools

Preserve at Travis Creek Ryan Harmon, Camp Construction

Triangle Shay Mickler and Dedra Bouffard, The Liberty Group

Ladera Karla Urbina, Tri-Supply

Toni Rackley, Flooring Warehouse

/ W I N D O W O N R E N TA L H O U S I N G

PINNACLE Sycamore Springs Kris Burleson with InterSolutions Urbana Goodnight Ranch Carrie Thomes, Rasa Floors ROSCOE PROPERTIES Hays Junction 1&2 Braden Gore, Elevated Construction SHIPPY PROPERTIES Belmont Place Adrian Garcia, InterSolutions Staffing

Dollars for Desserts Online Bake Sale

$1,000-$1,999

Heather Russell JR Rodriguez Samantha Hoard Stephanie Petersen Wendy Stull

$500-$999

Carol Taylor Carpet Warehouse Daniel Pena Sheri Gallo Campaign Tami Martin Tasha Mora Terri Needham William Warren

$200-$499

Amanda Seamans Amber Collins Austin Apartment Association Beau Bastian Brent Young Brian and Ilene Novy Carrie Thomes Christyan Lepiz Corbin and Lauren Tuma Cory Essman David Burk

Change for Change

Deborah Vogel Dedra Bouffard Derek Devries Eric Leonard Gus Villegas Jess Garcia Kay Sachs Kelsea Vernon Kim McGregor Kimberly Faulkner Kris Burleson Lauren Hudler Michael Garcia Midtown Commons Preston Sams Samantha Sandoval Sandra Eckhardt Stephani Park Stephanie Naylor Stephen Colella Theresa Ebner Tiffany Baird Travis Fowler

$100-$199

Amy Eskew Amy Lydic Andy Jankowski Blake Kurr Brooke Mahoney Cecil and Joslyn Domel Chad Clark

Chelsea Kneeland Cheryl Lewallen Christy Sanchez Dana Bolz Dawn Madigan Denise Morris Desiree Golden Edwin Kiest Norton III Emily Blair Esther Van Aken Garrett Sparkman Gary Greene Haydee Scott Hunter Hicks Jennifer Cox Jennifer Kudla Joshua and Shay Mickler Marsha Nichols Michelle Campbell Mizette Houghton Nikki Burleson Paige Russell Patrick and Amy Lydic Paul Cauduro Pedro Sanchez Ravi and Nanditha Jagannath Reid Reynolds Rene Flores Robyn Riley Ryan Harmon

Shannon Green Taryn Merrill Tim Turner Tracy Slappey Victoria Dries Keeler

$50-$99

Alexandra Carberry Amy Finley Andrea Bolz Clint Fail Dana Oliver Erin Chance Faye Nevarez Gary Zelder John Van Wunnik Kristan J. Arrona Lyndsay Hanes Maria Jimenez Melissa Brooks Ravi Kandala Robin Solis Stephanie Laird

Up To $49

Alejandra Solis Alex Madera Angela Norton Beverly Miller Chelsea Montgomery Cody Fehlis Daniel Heronime

Danielle Archuleta Elizabeth Wrightsman Jarrett Isbell Jennifer Landeros John Wade Jose Barrios Karla Urbina Kathrine Harrington Kathy Chomycia Katie Witman Kaylon Page Kayti Smith Kellie Mahon Krista Dorn Lisa Berman Matthew Hellums Michelle Pedrazas Noel Arvizu Rachael Bostick Roger Braxton II Sabine MacMahon Santiago MartinezAleman Sarah Thompson Sean DeShay Serene Watters Shannon Minor Shannon Minor Steve Matcha Tiffany Blankman Toni Rackley Whitney Baer

2021 / WINTER /

Gobble Trot

Facebook Live Telethon

/ W I N D O W O N R E N TA L H O U S I N G

Community CONNECTION Helping BRADY’S BRIDGE Spread Christmas Cheer, Exceeding Our Goal and Raising Over $2,000.

ur December Outreach Event was the Brady’s Bridge 9th Annual Christmas Tree Drive with a goal to raise $1,000. More than 30 AAA members volunteered to package 250 mini Christmas trees, lights and ornaments for kids spending the holidays in the hospital. In years’ past, we have raised funds at our Holiday Gala (APEX Awards in 2020). This year, since the APEX Awards were held virtually, we hosted an outdoor, masked and socially distanced fundraiser at Easy Tiger Linc. AAA members and Facebook followers were challenged via Facebook LIVE to donate more

than the previous person creating some good old-fashioned AAA competition. Despite the restrictions of COVID-19, we more than doubled our goal, and provided more trees than any other year. Thanks to our Outreach Committee chairs: Toni Rackley from Flooring Warehouse, Taryn Merrill from Greystar and Eric Leonard from We Do Trash for making it all happen – and to ALL our amazing volunteers. We couldn’t have done it without you! Read more about Brady’s Bridge at bradysbridge.org.

2021 / WINTER /

AAA’s Strategy in

2021

Just over a year ago, our Board officially approved the AAA Strategic Plan. It was a beautiful thing. There was champagne! There was excitement! There were goals! And we were off to the races. Then, a global pandemic.

ut not to worry! We kept it together and accomplished some things through 2020. Thankfully, all was not lost. Now that 2021 has arrived, we want to share what the Austin Apartment Association will be focused on in the new year. As a refresher, here is a recap of those big goals - aka the AAA strategic priorities for the next few years: • Enrich the Member Experience. Consistently enhance our members’ engagement and satisfaction with the Association. • Expand the Membership. Increase membership size, breadth and diversity, and benefits. • Increase Community Impact. The AAA will engage proactively and collaboratively with government, business, and community groups. • Develop the Brand. AAA’s brand image and value support its growth in membership and community impact. • Ensure Financial Sustainability. Increase AAA’s financial resources commensurate with the needs of the growing rental housing industry and professionals it serves. As with every Strategic Plan, we needed to break-up these big priorities into goals and attainable outcomes. Below, we will share what that means for the coming year, and the bottom-line benefit for our members.

/ W I N D O W O N R E N TA L H O U S I N G

This first priority became very clear as we formed our strategic plan, and it envelops everything we do: we will ENRICH THE MEMBER EXPERIENCE. We know that the commitment to the organization and one another are the glue that keeps AAA together and strong. So how do we build that over time, and continually improve the user experience? We are starting by getting to know you better. Just like your properties and companies are leveraging data to better understand your residents and customers – so do Associations! We are going to “dive deep” into our database and see what we can learn and also what data we need to gather and track to best keep in touch with your needs as a member. You might see things like more event evaluations, more feedback opportunities, additional requests for information about you or your company. For example – right now we are in need of some small “Mom & Pop” owner spokespersons – but unfortunately our data doesn’t reveal to us who that group is. What will we do with all of this? Well so glad you asked! This information will be used to develop new programs, create peer groups, and ensure we have the right benefits to suit the needs of our members right here and right now. Enrich the Member Experience: Anticipated Outcomes for 2021: • Identify member profile, data needs, gather and analyze member data

• Identify Touchpoints – how members engage, connect • Evaluate Events and Programs • Identify Pathways - examine joining process, onboarding new members, uninvolved members and emerging leaders. Bottom line: members’ touchpoints with AAA will be engaging and relevant. Becoming an engaged member will be compelling and easy.

Our second priority is to EXPAND THE MEMBERSHIP. AAA will be diversifying membership to include a broader representation of the residential rental housing sector. Overall, this will grow the size and breadth of the organization as well as increase our ability to be more impactful in our community. Already, we have a task force hard at work, who has been reviewing our categories of members. They have made one change, changing the label of “Owner/Manager” member to “Industry Member”. By reconceptualizing this primary membership category, we begin to welcome members that go beyond owning and managing rental housing – for example – developing rental housing. We are also looking at each member subcategory, and evaluating what benefits and services apply to those members. Expand the Membership: Anticipated Outcomes for 2021: • Reconceptualize Membership (terms, categories, sub-types) • Set 4-year targets for - Size of Membership - Composition / Categories • Benefit/services Evaluation – match back to categories and member types Bottom line: AAA will be more inclusive of all parts and professions in the rental housing industry, and offer our members improved and increased services.

Now, let’s examine how we will INCREASE AAA’s COMMUNITY IMPACT in 2021. The Austin Apartment Association works diligently to provide a clear and strategic voice on behalf of members’ shared interests. You can see (especially this year) that decision-makers can influence policy that can either create or limit members’ opportunities in the short or long term. This has an impact on the community overall, whether that is in job creation, housing opportunities, or contributing to the overall health of our local economy. So, when you think of AAA being your voice in the community, this encompasses not only our advocacy but also our voice on important issues like homelessness and affordable housing. In 2021 and beyond, AAA is shifting to a more proactive approach in our public affairs, policy, and advocacy efforts. One great example of this is our inaugural State of the Industry Address. We will bring together a series of experts to paint the picture of what the Austin rental housing industry is anticipating, experiencing, and planning for in the coming year. Anticipated outcomes for Increasing our Community Impact in 2021: • Identify and prioritize all policy and community issues impacting the industry • Identify and prioritize all potential collaborative partners (i.e., JPs, charitable, civic, etc.) • Evaluate political involvement and potential strategies (local, state, and national)

• Identify civic engagement opportunities beyond the City of Austin and Travis County Bottom line: we are leveling up and investing in more public relations efforts, expanding our advocacy and government relations work beyond the City limits into other submarkets, and getting more involved in broader community outreach on key social issues in greater Austin.

Another key strategic priority is to DEVELOP THE BRAND of the Austin Apartment Association. We see great opportunity to build up the awareness of the AAA in some important sectors of the rental housing community as well as local government(s) and civic opinion leaders. In 2021, we are taking steps to strengthen our brand and more widely promote our mission and strategic priorities. We anticipate these outcomes by the end of 2021: • Promote our mission vision core values and strategic priorities • Assess elements of our brand • Readership survey (magazine, e-newsletters) Bottom line: with greater visibility with the Association, the members receive greater visibility in the community and a stronger more united brand will be the “tide that raises all ships” for the industry.

Lastly, our fifth priority is to ENSURE FINANCIAL STABILITY. This is an ever-present priority and any AAA strategic plan will never be without such a priority; however the strategies and objectives or goals within it may ebb and flow, depending on the environment, economy, and overall season the Association finds itself in. AAA’s ability to serve and expand our membership in a rapidly growing and dynamic rental housing market will require increased financial resources in the coming years. Other sources of revenue will be developed to either certain sources of diminished revenue, or, support expanding efforts to advance the mission as reflected by the strategic priorities outlined above. Anticipated Outcomes for 2021 to Ensure Financial Sustainability: • Benchmark numbers identified; metrics articulated • Expanded financial reporting • Evaluate and Update Financial Policies (investment, capital expenditures) Bottom line: AAA is taking measures to ensure the organization’s ability to serve its members for the long term. As we dive into a brand new year, AAA will be looking to you to work together with our Board, Committees, and staff team to help achieve these outcomes in 2021. To get involved, reach out to our team (they are featured on pages 44-46) and we will find a place for you to plugin to these priorities. Here’s to a successful (and strategic) 2021!

2021 / WINTER /

CONTRIBUTIONS to the

POLITICAL ACTION

COMMITTEE Always Welcome

ore than 20 years ago, the Austin Apartment established a general-purpose political action committee (PAC) fund to have greater participation in the local and state political process. A general-purpose PAC is devoted to a point of view not a political party. The AAA PAC’s devoted point of view is that a free enterprise housing market works best when private property rights are honored and rental property owners can operate without burdensome taxes, regulations and fees. We support incumbents and candidates seeking public office who will help create a healthy housing industry. Despite the many challenges confronting us all in 2020 the AAA members listed below still made a contribution to the PAC

Danielle N. Archuleta, Fetch Package

John Claybrook, Value Waste Services

Hesron Gomez, AJS Quality Construction

David Arnold, Apartments.com

Danielle Courtney, HappyCo

Shannon Greene, Weinstein Properties

Noel Arvizu, ADT Security - Multifamily

Scott Credeur, Maintenance Supply Headquarters

Lyndsay Hanes, Metric Property Management

Joslyn Domel, Belco Equities, Inc.

Ryan Harmon, Camp Construction

Theresa Ebner, LGD Development

Hunter Hicks, Cotton Global Disaster Solutions

Johnny Atkinson, ACT Security Group Cris Baird, Crystal Clear Pools & Spas Beau Bastian, Dixie Carpet Ashtynn Bennett, The Steam Team Allen Birian, Sherwin Williams Emily Blair, Austin Apartment Association Jensen Borgan, LandCare John Boyle, LSR Multifamily Kris Burleson, Inter Solutions Staffing Nikki Burleson, InterSolutions Staffing Paul Cauduro, Austin Apartment Association

fund by either attending our exclusive Annual Thank You Reception, participating in the Top Golf Spring Golf event or our Larry Neiman Fall Golf Tournament. These members know that contributing to the PAC is an investment in the apartment industry and that their contributions help keep the apartment industry and apartment residents thriving. Whether it is networking at the annual reception or having fun golfing on a beautiful spring or fall day, contributions to the PAC are very much appreciated and always welcome. To learn more about the PAC and give back to the industry by making an investment go to the “Advocacy” tab of the AAA website at www.austinaptassoc.com and click on “PAC.”

/ W I N D O W O N R E N TA L H O U S I N G

Sandra Eckhardt, CREA Management Cory Essman*, North by Northwest Commercial Clinton Fail, AZ Partsmaster Micael Fallon, Signal 88 Security Texas Kimberly Faulkner, Greystar Rene Flores, Platinum Pool Travis Fowler, Century A/C Supply Adrian Garcia, InterSolutions Staffing

Greg Hill, The Ironwood Group Blair Holden, EnviroSMART Pest Solutions Lauren Hudler, FIDUS Construction Services Jarrett Isbell, Contractors Inc Ravi Kandala, Rent Dynamics Chelsea Kneeland, J Turner Research David Lardner, Precision Safe Sidewalks Eric Leonard, WeDoTrash

Karmin Lynch, AMLI Management Company Reginald Mahadeo, R Mahadeo Insurance Agency Brooke Mahoney-Livesay

Joshua Nichols, Contractors Inc Steve Orlando, Wilson Roofing Maricruz Ortiz, Infinite Captial Construction

Petersen Stephanie, Bluebonnet Commercial Management LLC Missy Sterns, LGD Development Roger Surita

Heather P Russell, CREA Management

Carol Taylor, Centex Construction

Stephani Park, Roscoe Properties

Dylan Terry, Texas Materials

Daniel Pena, Rasa Floors

Ty Thompson, Mohawk Industries

Jay Piersall, Sherwin Williams

Timothy Turner, Behr Paint

Ashley Pruden, Apartmentdata.com

Kelsea Vernon, Greystar

Christi Pyle, LDG Development

Miguel Villarreal, NWC Group, Inc.

Toni Rackley, Flooring Warehouse

Gus Villegas, Metric Property Management

Chris Rhodes, Yellowstone Landscape

John Wade, Floor & Decor

Robyn Riley, Valor Fire Protection

William Warren, Warren Law Firm

Paige Russell, CREA Management

Krista Washbourne

Tasha Mora, AA Wrecker

Anna Samaratunga, Impact Floors

Benjamin H. Wells, UCS

Stephanie Naylor, Flooring Warehouse

Christy Sanchez, Bainbridge Companies

Todd Wright, Fidus Construction Services

Terri Needham, PS Landscapes, Inc.

Haydee Scott, BG Multifamily

Renee Zahn, Greystar

Mariam Nelson, FIDUS Construction Services

Amanda Seamans, Elevated Construction

Gilberto Mancias III, Guardian Construction Carol Martine, Martine Properties Stephen Matcha, Summit Exterior Services Kim McGregor, McGregor Properties Beverly Miller, ScentAir Shannon Minor, CORT Lee Moerbe, Lone Star Carpet Chelsea Montgomery, FIDUS Construction Services

Jou Ng-Wurster, The Liberty Group

Brian Skulski, Value Waste Services Tracy Slappey Scott, Pinnacle

2021 / WINTER /

TAA-&-NAA HIGHLIGHTS

Texas Apartment Association Fall Board of Directors Meeting – October 2020 The Texas Apartment Association hosted its second virtual Board Meeting and governance meetings in October of 2020. Delegates from around Texas dialed in via zoom for important industry discussion.

AUSTIN APARTMENT ASSOCIATION TAA DELEGATES 2021:

Colleen Grahn, Lantower Residential TAA Executive Committee Public Affairs Committee Chair Renee Zahn, NALP, CAM, ARM, CPM, Greystar TAA Executive Committee Legislative Committee Co-Chair Brooke Mahoney-Livesay, Roscoe Property Management

Stephanie Petersen, CAM, Bluebonnet Commercial Management LLC Independent Rental Owners (IRO) Committee Chair Theresa Ebner, LDG Development Affordable Housing Committee Chair

Kim McGregor, McGregor Properties Meagan Johnston, Roscoe Property Management Missy Sterns, LDG Development

Katya Watson, CAM, Greystar

Ryan Harmon, CAS, Camp Construction

Lyndsay Hanes, Metric Property Management TAA Lyceum 2021

Sam Levassar, Camp Construction 2021 PRODUCT/SERVICE COUNCIL

Stephanie Naylor, Flooring Warehouse

/ W I N D O W O N R E N TA L H O U S I N G

• The Legislative Committee discussed the upcoming Texas Legislative Session for 2021 • It was announced that the 2020 Professional of the Year Awards will be given at the 2021 TAA Education Conference

TAA ALTERNATE DELEGATES

Christy Sanchez, CPM Bainbridge Companies Lyceum Committee Chair

Stephani Park, Roscoe Property Management

Here are some of the highlights:

Travis Fowler, Century A/C Supply

MAKE PLANS TO ATTEND! TAA ONE CONFERENCE & EXPO

April 14-16, 2021 – San Antonio

UPCOMING TEXAS APARTMENT ASSOCIATION MEETINGS, EVENTS: February 3-5, 2021 TAA WINTER BOARD MEETING

Grapevine, Texas

NATIONAL APARTMENT ASSOCIATION ASSEMBLY OF DELEGATES – NOVEMBER 2020

The National Apartment Association hosted a virtual Board Meeting and governance meetings in November of 2020. Delegates from around the country dialed in via zoom for important industry discussion. AUSTIN APARTMENT ASSOCIATION NAA DELEGATES 2021:

Theresa Ebner, LDG Development

The Residential Perimeter Security Specialists

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671

www.austinestategate.com anthony@austinestategate.com

Sam Levassar, Camp Construction Stephani Park, RPM Stephanie Petersen, CAM, Bluebonnet Commercial Management LLC Independent Rental Owners (IRO) Committee Chair Renee Zahn, NALP, CAM, ARM, CPM, Greystar ALTERNATES:

Chelsea Kneeland, CAS J Turner Research Stephanie Naylor, Flooring Warehouse Christy Sanchez, CPM, Bainbridge Companies Katya Watson, CAM, Greystar

The 2020 NAA Excellence Awards were also presented. The NAA Excellence Awards, ‘the Excels,’ recognize excellence and leadership in the apartment housing industry. These national awards celebrate builders, industry professionals and NAA-affiliated state and local apartment associations that make unique contributions to the rental housing industry. Congratulations to Ken Bohan of The Liberty Group for his achievement earning the National Suppliers Council Excellence Award 2020

NATIONAL SUPPLIERS COUNCIL ACHIEVEMENT KENNETH J. BOHAN, PRESIDENT AND CEO, THE LIBERTY GROUP

Founded in 1977 as a national executive search firm serving the Houston multifamily and commercial real estate markets, The Liberty Group expanded to become a national leader placing real estate executives and personnel in many states. Kenneth J. Bohan joined a year after its founding and was determined to be an important industry contributor by joining more apartment associations. He currently belongs to 29 apartment associations nationwide. In the last five years, he has sponsored or co-sponsored through Liberty more than 378 association events and instills in staff the importance of that work. When asked how he

Kenneth J. Bohan

finds time, he says, “Without question, the apartment associations are the best opportunity to network both from a potential client and candidate perspective for The Liberty Group. In addition, we find it to be an enriching experience for our employees by giving them an outlet to give back to a worthwhile cause while building relationships to enhance their career.” Jerry Winograd of Judwin Realty Group, headquartered in Houston, echoed many colleagues’ thoughts when he said, “Ken Bohan represents all that is good about our multifamily industry.”

2021 / WINTER /

CREDENTIALING: Creating Your

Competitive Edge

by Debbie Phillips, Ph.D., CPM The Quadrillion

One thing we can all agree on is that the world has changed. In the new world, our work lives and home lives have evolved, and in some cases, become more intertwined than ever before. The increase in remote work will eliminate many location-based restrictions, which will increase competition for jobs and make it easier for employers to recruit diverse talent from all around the country. Gartner’s research predicts that 48% of employees will work remotely after the pandemic, up from 30% pre-pandemic. We may be navigating a new reality and discovering innovative ways to engage and retain top-tier talent, but I would also point to the old saying, ‘the more things change, the more they stay the same.’ One tried-and-true strategy we can still count on is investing in human capital and the growth and development of our greatest asset, our people.

/ W I N D O W O N R E N TA L H O U S I N G

ccording to a recent study by Manpower, 67% of employees were interested in obtaining new skills to advance their career in a post-COVID-19 environment. This recent statistic confirms my prior research on employee engagement, which found that having the opportunity to learn and grow is a significant driver of job satisfaction. In addition to supporting higher levels of engagement, studies show a correlation between an employee having an industry certification being able to command higher salaries, and advance in their career also increases tenure within the organization. The benefits of earning professional credentials or industry designations can not only bring in a bigger paycheck, but they come with a competitive advantage as well. U.S. workers site several top benefits of taking a professional class or training, including expanding their professional network and helping them advance in their current company. There’s also a sense of accomplishment and confidence that is hard to quantify. Still, if you take a scroll through your LinkedIn feed, you won’t have to look very long to find people in your network posting about their latest badges earned and certificates completed. As I coach individuals at every level, from the front line to the board room, I always encourage them to incorporate industry involvement and credentialing in their professional development plan. Picture this – two candidates with comparable experience apply for the same job. One has a professional industry credential, and the other does not. The likelihood of the credentialed candidate getting a second interview increases dramatically. Credentials can not only help during the initial interview process, but they can also be career boosters for those already in a role when seeking a promotion or expanded role on the team. For example, NAAEI and Grace Hill report that 54% of companies prefer to hire professionals with credentials and 43% of companies fund credential courses. Twenty eight percent of companies award raises based on credentials. If we take a closer look at individuals who currently hold or are seeking professional credentials or industry designations we can see a pattern emerge, and learn that they generally share a few common attributes. Read on and see if you recognize yourself or your colleagues in any of these.

listen to what they talk about. According to the Pew Research Center, 73% of adults consider themselves lifelong learners. These lifelong learners said learning helps them feel more capable and well-rounded and opens up new perspectives about their lives. Anyone who knows me can attest that one of my favorite things is sharing my list of recommended books with someone. In fact, I keep a list, organized by topic, always ready to send in a quick email or text.

GOAL SETTERS Individuals that obtain professional designations are typically highly-motivated and goal-oriented. They are often inspired by the act of setting goals and persevering to achieve them. Many professional designations include a series of courses that increase with difficulty as one advances through the curriculum, capped off by exams that award the certificate or those official designation letters. This requires dedication, tenacity, and an investment of one of our most valuable assets – time.

TIME MANAGERS

“If I had eight hours to chop down a tree, I’d spend six hours sharpening the ax.”

Most individuals that hold or are pursuing an industry credential wear many hats. In addition to taking the required classes, completing homework assignments, and participating in group projects, these individuals often maintain full-time work schedules, manage their children’s virtual learning activities and are active in their community.

MENTORS

It is very common for those with industry designations or credentials to be the first to “pay it forward.” They form relationships and bonds with peers during their professional development activities and they advocate for emerging leaders. Many mentors had the benefit of being mentored earlier in their careers. Research indicates that 89% of those who were mentored go on to mentor others. Clearly, these formative relationships sparked their passion for helping others grow and develop their careers.

— Abe Lincoln

LOVERS OF LEARNING Lifelong learning is defined as the “ongoing, voluntary and self-motivated” pursuit of knowledge. It is created out of curiosity to explore ideas and concepts simply for enjoyment or personal enrichment. I often say if you want to know what’s important to someone, look at where they spend their time or

As we reflect on this list of attributes, we can see commonalities with what leading organizations seek when hiring talent, including the desire to learn and grow, the ability to set and achieve goals, solve problems, and lead and inspire others. The earned credentials are the proverbial ‘icing on the cake,’ solidifying the person’s qualifications, skill set and achievements. According to best-selling author Martha Friedman, success based on anything less than internal fulfillment is bound to be empty. Whether one obtains a credential to boost their career trajectory, build their network, or simply enjoys adding to their own body of knowledge, their “mental saw” is sharpened, giving them a competitive edge in work and life satisfaction.

2021 / WINTER /

Subscribe & save. ACE YOUR EDUCATION ALL YEAR! UNLIMITED SEMINARS. UNLIMITED STAFF. ONE LOW PRICE. Is your company part of AAAâ&#x20AC;&#x2122;s Annual Career Education Subscription Program?

PLANS START AS LOW AS $280 PER YEAR | AUSTINAPTASSOC.COM/ACE-SUBSCRIPTION-PROGRAM

UNLIMITED SEMINARS

Most seminars are presented in half day sessions, eliminating significant time away from the workplace. All classes are held virtually or in the AAA Classroom at 8620 Burnet Road, Suite 475. AAA guarantees a minimum of 60 hours (20 seminars) each year.

UNLIMITED STAFF

The Apartment Career Education (ACE) Subscription Program has been designed to be affordable and valuable to our apartment community members. With an annual ACE subscription, an unlimited number of your community personnel may attend any ACE-eligible seminar... all for one price.

ONE LOW PRICE

Single class fees are typically $80 per attendee. Subscribers who enroll in the NAAAEI Designation Program will receive a 10% discount. The program is based on a calendar year and will be prorated for the year based on the sign up date.

APARTMENT COMMUNITY SUBSCRIPTION PLAN PRICING # OF RENTALS 0-24 25-49 50-99 100-199 200-299 300-499 500+

ANNUAL PRICE $280 $420 $630 $700 $840 $910 $1050

Questions? Contact Amy Lydic at 512-323-0990 or amyl@austinaptassoc.com. ACE full page ad_2020.indd 1

/ W I N D O W O N R E N TA L H O U S I N G

1/13/21 3:23 PM

Industry Ad_AAA_FNL.qxp_Layout 1 5/7/20 3:04 PM Page 1

C A Y O S E M E

N U E ?

S U S P E C T O N L I N E E N T I C E M E N T ? R E P O R T I T.

MODERN DAY SLAVERY EXISTS. IF YOU SUSPECT IT, REPORT IT. A 2 1. O R G / C A N Y O U S E E M E

800-THE-LOST NATIONAL CENTER FOR MISSING & EXPLOITED CHILDREN

HOW TO SPOT A POTENTIAL VICTIM OF

HUMAN TRAFFICKING

• Abandoned or locked out young adults on property. • Has no control of money, cell phone, or identiﬁcation documents, such as ID card or passport. • Exhibits fearful, anxious, or submissive behavior. • Seems disoriented, lacking sleep, or malnourished, and exhibits signs of verbal and/or physical abuse. • Has injuries at different stages of healing, and/or shows a lack of medical care. • Clothing/Dress is inappropriate, given the climate. • Cannot speak freely and is constantly monitored. • Avoids eye contact and is fearful of authority. • Wears the same clothes repeatedly.

January is National Human Trafficking Awareness Month! Learn more about this issue and get resources online: A21.org/CanYouSeeMe or the National Human Trafficking Hotline’s website at humantraffickinghotline.org/state/texas.

2021 / WINTER /

Education

OPPORTUNITIES

YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/events/education for more class info and to register. Questions? Contact AAA, Director of Education Amy Lydic, CAE at (512) 323-0990. EDUCATION TRACK LEGEND:

Evictions with Bill Warren JANUARY 19, 2021 COURSE GOOD FOR EDUCATION TRACKS:

8:30 a.m. – Noon Presented by Bill Warren, Warren Law Firm Virtual – Link to Login will be sent after registration $80 per AAA member$70 early bird rate! FREE for ACE subscribers CECs: 3 Attorney Bill Warren will cover Evictions: The ins and outs of the eviction process from beginning to end.

Virtual Tours. The New Reality JANUARY 21, 2021 COURSE GOOD FOR EDUCATION TRACKS:

8:30 a.m. – 11:30 a.m. Presented by Shelley Hess-Franz and Mandy Bushell, Greystar Virtual – Link to Login will be sent after registration $80 per AAA member$70 early bird rate!

FREE for ACE subscribers CECs: 3 This virtual class will offer tips and tricks to help you polish your LIVE Virtual Tours and help you close the deal by offering this method of touring as an alternative to in-person or self-guided tours.

CAM Credential Course (Live Instructor-Led Virtual Course)

What Fair Housing Means for Maintenance (Virtual)

COURSE GOOD FOR EDUCATION TRACKS:

/ W I N D O W O N R E N TA L H O U S I N G

FEBRUARY 12, 16, 19, 23, 26, MARCH 12, 18

JANUARY 28, 2021 COURSE GOOD FOR EDUCATION TRACKS:

8:30 a.m. – 11:30 a.m. Presented by Dedra Bouffard, CAM, CAS, NAAEI Faculty, The Liberty Group Virtual – Link to Login will be sent after registration $80 per AAA member$70 early bird rate! FREE for ACE subscribers CECs: 3 This virtual seminar will cover: general fair housing laws, how fair housing laws impact the service team, how to avoid fair housing pitfalls, handling reasonable accommodations, when is being too “friendly” too friendly, mistakes that are being made

Q U E S T I O N S ? Contact AAA at amyl@austinaptassoc.com or (512) 323-0990.

when handling service requests, ways to exceed customers’ expectations.

Orientation and Review days will be 1 Hour Class days will be 4 hours TBD Presented by Sue Weston, CAM, CAPS, The Susan Weston Company Virtual – Link to Login will be sent after registration $900 per AAA member10% discount for ACE subscribers The Certified Apartment Manager (CAM) course includes industry essentials, financial management, legal, resident experience, risk management, human resources, marketing, and property maintenance. In this format, you will have 5 virtual class days (4 hrs) and an orientation call (1 hr) and a review call (1 hr). In between class days, you will have assignments to complete and you will be working in a group.

New in 2021! Multifamily Insiders introduce Webinar Wednesday Keynote! These specially indicated sessions are available to your entire onsite staff for one low price of $99.99 (plus a discount if you use the AAA Discount code “16AAA”). Look for the keynote logo and register today!

JANUARY 20 -

Building Loyalty Through a Character-Driven Brand JANUARY 27

What to Do When You’re Overstressed, Overwhelmed and Over it

FEBRUARY 10

MARCH 10

Staging for Virtual, Self & In Person Tours

Mastering Maintenance: From Diagnosis to Repair – Maintenance Questions That Matter

FEBRUARY 24

How to Use Empathy and Role-Playing to Build Your De-Escalation and Interpersonal Toolbox

All Webinars are conducted by www.multifamilyinsiders.com. 1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

CAS Credential Course (Live Instructor-Led Virtual Course) FEBRUARY 12, 19, 23, 26, MARCH 18 COURSE GOOD FOR EDUCATION TRACKS:

Orientation and Review days will be 1 Hour Class days will be 4 hours or as noted TBD Presented by Sue Weston, CAM, CAPS, The Susan Weston Company Virtual – Link to Login will be sent after registration $500 per AAA member10% discount for ACE subscribers This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. In this format, you will have 2 ½ virtual class days (4 hrs) and an orientation call (1 hr) and a review call (1 hr). In between class days, you will have assignments to complete and you will be working in a group.

January Food For Thought: Water Conservation JANUARY 20, 2021 12:00 p.m. – 1:00 p.m. Presented by John Miller Free for AAA Members CECs: 1 Join us to learn how saving water helps your property, domestic water conservation vs. submetering; irrigation, and hear some case study analyses. Get your questions answered!

February Food For Thought: Three Things You Need to Know About ASME Code Updates FEBRUARY 17, 2021 12:00 p.m. – 1:00 p.m. Presented by Jennifer Burks Free for AAA Members CECs: 1

MARCH 17

3 Points of Customer Feedback: The Best Bad News Ever MARCH 24

How to Implement Powerful Virtual Leasing Without Losing the Personal Connection!

2019 ASME elevator code changes, circumstances that will require you to meet these code changes, reasoning behind the updates as well as the impact on your property and tenants. This session will also cover how to incorporate one-way video and twoway text communications into your building safety program and how to properly test your equipment for code compliance.

March Food For Thought: Automatic Gate Safety Requirements MARCH 17, 2021 12:00 p.m. – 1:00 p.m. Presented by Mandy Jones Free for AAA Members CECs: 1 Join us to learn about the UL325 safety requirements for Automatic Gates. These are safety items that your driveway gates need to have to keep your residents safe. This session will discuss different types of safety devices and how they work.

Find out what’s new with the

2021 / WINTER /

LAW IN ORDER

The Warren Report UNBIASED RESOLUTIONS ARE BENEFICIAL TO ALL By William S. Warren, Warren Law Firm

Resolutions by our civic leaders, and others, if made and adhered to, could have significant positive impact on the dilemma currently faced by the residential housing market.

espite being written in mid-December 2020, it will be a new year, 2021, when you first read this article. We all know what new years bring. They bring resolutions. You will see countless articles and commentaries on what makes an effective New Yearâ&#x20AC;&#x2122;s resolution. Typically, these resolutions are made by individuals, resolving to begin or change some behavior to make themselves better. Despite frequent failure of such resolutions, the exercise of creating them, and even temporarily committing to them can be quite useful. Here we will focus on how resolutions by our civic leaders, and others, if made and adhered to, could have significant positive impact on the dilemma currently faced by the residential housing market. More specifically, since COVID-19 eviction moratoriums of one type or anoth-

/ W I N D O W O N R E N TA L H O U S I N G

er essentially began in March 2020, a situation has been created where tried-and-true state eviction remedies have been pushed to the side. This is allowing people who have not paid rent for upwards of 10 months to nonetheless remain in leased premises. Stated another way, several of the eviction remedies provided for by the Supreme Court of Texas (SCOTX) and documented in Rules of Civil Procedure (TRCP) and Texas Property Code (TPC) provisions currently cannot be utilized. Let us begin with a resolution for those on the federal level. First, however, a bit of background is in order. The Centers for Disease Control and Prevention (CDC) is a federal government agency which has temporarily halted residential evictions through its September 2020 nationwide order, commonly referred to as the eviction moratorium

William S. Warren, Warren Law Firm

order or the CDC Order. In recognition of the immediate impact of the CDC Order, at the time this article was written there were at least six pending challenges in federal courts to its temporary halt on residential evictions. There is strong opposition to these challenges. CDC and the federal government defendants in these cases are maintaining the CDC Order was put in place to prevent the further spread of COVID-19. There is a case challenging the CDC order pending in the United States District Court for the Eastern District of Texas, Tyler Division. There are a lot of parties to it, but for simplicity let us style it as Terkel vs. CDC. It is pending before U.S. District Judge Jake Campbell Barker in Tyler, Texas. Most of the plaintiffs in Terkel vs. CDC own, built, or manage and maintain residential rental properties. Having expended substantial financial resources to do so, the plaintiffs in Terkel vs. CDC had the reasonable expectation, according to their pleadings, that they would be legally permitted to realize the benefit of their bargain by collecting monthly rent from their tenants. The plaintiffsâ&#x20AC;&#x2122; pleadings in Terkel vs. CDC go on to state that these owners, builders, and managers expected

shutterstock

to have legal recourse if their tenants breached the terms of their lease by failing to pay the rent. They expected, according to their pleadings, that by following the standard procedures laid out by Texas state law for evicting the tenant, they would be able to replace tenants that fail to pay their rent with others that would fulfill resident monetary obligations in exchange for occupying the property. Those who filed Terkel vs. CDC go on to state that immediately following the CDC’s emergency issuance of a nationwide eviction moratorium order, they have been denied the benefit of their bargain by a federal agency, on the pretext that exercising their well-established property rights will contribute to the spread of COVID-19. Still relying upon language used in Terkel vs. CDC pleadings, the CDC claims that because some individuals who are evicted from their homes may move to another state, “mass evictions would likely increase the interstate spread of COVID-19.” There would be interstate commerce, they contend, crying out for federal intervention. The largely government defendants in Terkel vs. CDC maintain that the stated intent of the CDC Order is “mitigating the spread of COVID-19.” These defendants contend that absent the emergency agency order imposing a temporary moratorium on residential evictions, there will be substan-

tially more evictions, thus increasing the risk of disease transmission as persons move both in-state and interstate into congregate settings or experience homelessness, which would be contrary to the purpose of the order. They want the CDC Order to be interpreted and implemented in a manner as to achieve the broad global objectives of the federal government, sadly without much regard for state and local law. The foregoing is a significantly boiled-down summary of the posi-

tions of the parties in Terkel vs. CDC. Those who have been sued in the challenge present an “ivory tower argument” that the federal government has the right, under the constitutional principle of the supremacy of federal law, to expand the scope of federal power and intrude upon the rights of the states, including Texas. According to the largely government defendants in Terkel vs. CDC, the “supremacy clause” states that federal law “shall be the supreme law of

the land; and the judges in every state shall be bound thereby, anything in the constitution or laws of any state to the contrary notwithstanding.” The need for some well-crafted and strictly followed resolutions should now be clear. It is time, therefore, for some new year’s resolutions. Resolution Number One: Resolve, federal courts, when considering the constitutionality and legality of the CDC Order, to look at the effect of the existing situation through a lens of reality. In TPC chapters 24 and 92, and in TRCP rules 500 through 510, the Texas legislature and the SCOTX set forth time-tested guidelines and rules governing residential tenancies. Throughout those rules is a grant to the justice courts and county courts at law of the right to determine who, between a landlord and a tenant, guided by contract and equity, has the superior right to possession of leased residential premises. Texas law afforded the same types of people who are the plaintiffs in Terkel vs. CDC relief through the eviction process. In the TRCP, there were essential prerequisites to seeking that relief, and proven timetables to possibly obtain that relief. TRCP 510, in fact, addressed the time for trial (which must be not less than 10 days nor more than 21 days after the petition is filed) and appeal of the justice court judgment (within

The largely government defendants in Terkel vs. CDC maintain that the stated intent of the CDC Order is “mitigating the spread of COVID-19.”

2021 / WINTER /

/ W I N D O W O N R E N TA L H O U S I N G

Resolution No. Two: Resolve, local governments, to stop extending the same moratorium type prohibitions over and over, for they are not working. Those of you who have been following the effect of COVID-19 on residential rental housing (and quite frankly, who hasn’t been?) know that the “deadlines” for expiration of the restrictions have been extended multiple times. Frustration among property owners and managers is rampant, largely because every time a deadline

approaches, governing personnel like mayors, city council members and county judges extend the same deadline for months at a time. There is no progress, just restraint. The City of Austin has an ordinance which states that a 60-day notice of proposed eviction must be given in a nonpayment of rent situation before a notice to vacate can be given. That same ordinance has been extended multiple times, often on the eve of its expiration. In fact, is this article goes to press, this city ordinance

is scheduled to expire December 31, 2020. As you read this article in 2021, the city’s 60-day notice of proposed eviction moratorium type of relief may or may not have been extended, and the time frame if there was an extension may or may not be tolerable. In addition to city council members enacting restrictions, mayors and county judges continually do so as well. During the current pandemic, the mayor of the City of Austin and the Travis County Judge have enacted nearly identical orders prohibiting the issuance of notices to vacate in certain residential evictions, a prerequisite to an eviction suit, multiple times. Like the 60-day notice of proposed eviction, these orders which directly affect a notice to vacate have been extended multiple times and are scheduled to expire December 31, 2020. What will the future hold for them? Another extension? Resolution No. Three: Resolve, Supreme Court of Texas, to permit an immediate return to the Texas Rules of Civil Procedure, specifically TRCP 510, to restore the timeline which has been effective in its current form since 2013, and well before that in similar form. There are hundreds of courts in Texas that are involved with the eviction process. All justice courts are in play, for evictions must originate in a justice court in the county where the property is located. In addition, county courts at law in each county are

shutterstock

Resolution No. Two: Resolve, local governments, to stop extending the same moratorium type prohibitions over and over, for they are not working.

five days after the judgment is signed). Those deadlines are not presently being followed. This is due to, among other things, various eviction moratoriums which began with the federal CARES Act, were supplemented through local moratoriums affecting notices to vacate, further addressed by emergency orders of the SCOTX, and finally impacted by the CDC Order. The first resolution, therefore, should be to direct the focus of the debate, and the basis for the judicial relief being sought, to the actual and multi-faceted reality affecting both landlords and tenants. It is indisputable that the COVID-19 pandemic has had enormous worldwide effect; and not a single of the 50 states within the United States has escaped its terrible consequences. To resolve the problems we all face, there must be a cooperative effort, involving a give and take, which is widely focused. New Year’s resolutions, to be effective, must be achievable. Resolution No. One is achievable. It simply compels those who adopt it to paint with a broad brush, to look at the big picture, and to require those who govern us and have the power to control our actions to act in an unbiased manner. Resolution No. One can succeed if landlords and tenants, and the many who are affected beyond that relationship, are viewed as having equally important rights deserving of realistic solutions, of whatever magnitude, for all.

also in play, for they are the courts to which a de novo appeal of an eviction judgment goes. The SCOTX, in an effort to ensure uniformity and fairness, issues rules and orders (including emergency orders) which govern these very local and very important courts. As things currently stand, the Supreme Court is granting a great deal of leeway to the local courts to make decisions about eviction case filings, trials, judgments, appeals and writs of possession. This leeway, however, enables court-tocourt differences which have the effect of expanding the rules unilaterally and inconsistently. An unbiased resolution by SCOTX could help get things back on track, and once again, in accordance with the TRCP. Resolution No. Four: Resolve, Tenants, to realize that COVID-19 troubles are not unique to you. More specifically, resolve, tenants, to make an unbiased resolution recognizing that the pandemic’s dilemma engulfs owners and renters alike, harms both landlords and tenants, and needs your cooperation for a viable remedy to be discovered and enacted. This resolution will be joined shortly below by a similar resolution for landlords and owners. It too will be based upon an absolute unbiased need for cooperation. Let us remain optimistic that tenants will resolve to recognize that rent collections are essential to rental property operations. Things like mortgages, repairs, taxes, management and leasing costs, and personnel costs are recurring, regardless of the pandemic. These hard costs all contribute to enabling a renter to have a desirable and safe home. The desirable and safe home goal requires income – rent income. The failure to pay rent, however, wreaks havoc on budgets and imperils surviv-

Glass – Mirrors – Screens Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

www.ameristarglass.com PHONE

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

al of the residential rental community. If tenants keep that in mind, and cooperate, remedies can be found. Further resolve, tenants, to actively seek all sources of government and other assistance available to you to help with rental payments. The wave of the future, if one is to come from federal legislators, will likely be in the provision of funds to be earmarked for rent payments to landlords whose collections are repeatedly suffering. It is the tenant who must seek this monetary relief. If that is regularly done, the negative impact of the lower collections can be significantly reduced. Resolution No. Five: Landlords, resolve to hang in there, maintain a positive outlook and a desirable rental community. Do not give in to any temptation to do otherwise. It would be easy to become frustrated with what has been going on since March 2020 due to the COVID-19 pandemic and its horrendous effects on the multi-housing industry. But such frustration solves nothing. It impairs the ability of one to see the recovery when it comes. Further resolve, owners, managers, and on-site personnel, to maintain and improve your relationships with your tenants, good and bad. One day,

assuming the forgoing resolutions succeed, lease contracts will once again be enforceable and eviction courts will once again be restored to their pre-pandemic effectiveness. As multifamily professionals, you are highly trained to address a multitude of problems. Never forget that training, for it is what gives you your professionalism, which in turn enables your rental communities to maintain excellence. Resolution No. Six: Resolve, vaccines, to be effective and to work quickly to enable us to tame the raging beast which is COVID-19. We are all eternally optimistic that the millions of virus inoculations which began at the end of 2020 will soon bring this pandemic under control. Be supportive of our front-line workers and those who make daily sacrifices for the good of all. If we join in on the resolutions proposed above, in fact, those making the sacrifices will include all those committing to the resolutions. Unbiased resolutions are beneficial to all. There is no doubt about it. Happy 2021!

The year 2021 marks BILL WARREN’s 41st year of practicing law. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

2021 / WINTER /

/ W I N D O W O N R E N TA L H O U S I N G

Education Sponsor Thank You_OUTLINES_2019-2020.indd 1

1/14/21 12:52 PM

CALL FOR A FREE QUOTE (512) 893 - 5420

2021 / WINTER /

PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

Excellence in Communications Logistics Quality & Value

ASPHALT PAVING SEAL COATING ADA COMPLIANCE

CONCRETE STRIPING REPAIRS MAINTENANCE

(512)853-9009

Winter 2021 WINDOW Magazine

Articles inside

LAW IN ORDER The Warren Report

CREDENTIALING: Creating Your Competitive Edge

Community Connection: Doc & Gayle Young Food Drive and Brady's Bridge

2020 APEX Property of the Year WINNERS' BOOK

2021 Your AAA Staff

APEX 2020 Professional of the Year WINNERS' BOOK

TABLE OF CONTENTS: WINTER 2021 ISSUE

The 2020 APEX Awards: Property of the Year and Professional of the Year

Committee Chat: Education Advisory Council

Industry Update: AAA OUTREACH ON A MISSION

President's Perspective

Letter from the Editor