June 2022 West Edition by Autobody News

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Vol. 40 / Issue 6 / June 2022

Tesla Model Y Crashes Into a $3.5 Million Jet After Being ‘Summoned’

QCD Orders 30 More Electric Volvo Trucks for Southern California Fleet

by Loukia Papadopoulos, Interesting Engineering

Volvo Trucks North America customer Quality Custom Distribution (QCD)—a Golden State Foods (GSF) company—is increasing its commitment to zero-tailpipe emission freight transport with its latest order of 30 Volvo VNR Electrics. In early 2023, the battery-electric Class 8 trucks will be deployed in QCD’s Southern California fleet operations, delivering products to restaurants and coffee shops throughout Riverside and San Bernardino counties. This multi-stakeholder electrification project, announced during a press

A new video surfaced on Reddit showing a Tesla vehicle crashing into a $3.5 million Cirrus Vision jet after being “summoned” in a precarious way by the owner at a Cirrus event at Felts Field airport in Spo-

Tesla Model Y crashing into a Cirrus Vision jet. Credit: Reddit

kane, WA. The Tesla Model Y has a “Smart Summon” feature that allows the driver to push a button on their phone to call the car to come to them autonomously. In the video, the summoned car goes up to a Cirrus Vision jet and collides with its tail. It then keeps pushing forward until it turns the jet around in a complete half-circle before it finally comes to a halt. “I also drive a Tesla Model Y— but was not the poor soul (with poor decision-making abilities) who summoned his Tesla around several expenSee $3.5 Million Jet, Page 10

event May 9 at the Advanced Clean Transportation (ACT) Expo, includes 16 fast chargers and a renewable energy microgrid to power the chargers.

“Volvo Trucks commends our customer QCD for its continued electromobility leadership and the See Electric Volvo Trucks, Page 20

Massachusetts Auto Body Techs Demanding Higher Pay Surround Beacon Hill

Ford Dealers Defying Company Orders with Insane F-150 Lightning Markups

by Matthew Medsger, Boston Herald

by Simon Alvarez, Teslarati

Auto body repair mechanics crashed the Massachusetts State House on May 18, joined by dozens of tow trucks circling the building, horns

AASP-MA/Facebook

blaring, to push for a pay hike on what the industry says are the lowestin-the-nation reimbursement rates. “34 years—we’ve changed almost nothing,” Tom Ricci, legislative director of the Alliance of Automotive Service Providers of Massachusetts (AASP-MA), said to a raucous crowd of auto body shop owners and workers. “This is our day to make a lot of noise—not just a little, don’t be shy, let’s go, let’s rock this place—we’ve done this for so long, since 1988,” he said. See Higher Pay, Page 18

Ford has made it clear over the past months that dealers should not overcharge for popular electric vehicles like the F-150 Lightning. CEO Jim Farley has spoken up against it, and Ford has written a sternly-worded letter to dealers warning them of the consequences they may face if they charge too much for the all-electric pickup truck. Ford and its CEO’s warnings appear to have fallen on some deaf ears. As mentioned by the Lightning Owners’ forum to Teslarati, a Ford dealer in California has been spotted charging around $145,000 for a 2022 Ford F-150 Lightning Platinum SuperCrew. The same dealership, DCH Ford of Thousand Oaks in Westlake Village, CA, also had a couple more Lightning options available for about $130,000. Another dealer in Napa, CA, had a 2022 F-150 Lightning Platinum listed for almost $134,000. That’s a markup of about $40,000, or about

the same amount as a base F-150 Lightning Pro. While the F-150 Lightning Platinum starts at about $91,000 and options could easily bloat the vehicle’s price, a markup that puts the all-electric pickup truck well into the $130,000- to $145,000 range is substantial. It could even, perhaps, result in some Ford dealers being punished by the company.

Ford has been clamping down on improper dealer behavior, especially with regard to its all-electric vehicles. Just recently, the Blue Oval said dealers might be fined $25,000 for selling demo units of the F-150 Lightning early. Fined dealers would also be blacklisted from the Ford Courtesy Transportation Program (FCTP).

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CONTENTS

Call or Email Now for Rates:

REGIONAL

Support to Collision Repair Shops to Help

1Collision Adds All Magic Paint & Body’s 4

Drive Profit Efficiencies �� 26

California Locations �� 7 Autonomy Launches EV Subscriptions

AUTOBODY ltedesco@autobodynews.com

800-699-8251

ASE Training Conference Set �� 16 Average Collision Repair-Related Length of Serving Alaska, California, Hawaii, Idaho, Montana, Nevada, Oregon, Washington and Wyoming. Autobody News is a monthly publication for the collision industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2022 Adamantine Media LLC.

Audi Wholesale Parts Dealers �� 35

Kia Downtown Los Angeles �� 32

Auto Data Labels �� 48

Kia Motors Wholesale Parts Dealers �� 40-41

AutoNation Honda Costa Mesa �� 20

Kia of Carson �� 36

Driving Features Justified �� 44

AutoNation Infiniti Tustin �� 28

Kia of Irvine �� 17

CREF Introduces 2022 Executive Committee �� 13

Axalta Coating Systems �� 6

Larry H. Miller Chrysler-Jeep-Dodge-Ram �� 26

Farmers Insurance Wins NABC Award �� 45

BMW Wholesale Parts Dealers �� 45

Launch Tech USA �� 19

Fisker PEAR to Be Produced in Foxconn’s

Car Pros Kia �� 20

Mazda Wholesale Parts Dealers �� 42

Car Pros Kia Renton �� 26

Mercedes-Benz Wholesale Parts Dealers �� 42

Certified Automotive Parts Association �� 18

Michael Hohl Motor Company �� 16

Chase Chevrolet �� 12

MINI Wholesale Parts Dealers �� 45

Ford Recalls Certain 2021 Expeditions

Classifieds �� 46

MOPAR Wholesale Parts Dealers �� 29

and Lincoln Navigators for Potential

Colortone Automotive Paints �� 27

Niello Audi �� 30

Fire Concern �� 18

Courtesy Chevrolet San Diego �� 37

Nissan/Infiniti Wholesale Parts Dealers �� 43

DCH Chrysler-Dodge-Jeep-Ram-Fiat �� 16

Porsche Wholesale Parts Dealers �� 44

Commonly Used in Auto Body Shops �� 32

Dominion Sure Seal, Ltd �� 11

Reno Buick-GMC �� 22

COLUMNISTS

I-CAR Now IACET Accredited �� 20

Eagle Abrasives �� 15

Roseville Kia �� 12

Anderson - 7 Steps to Implementing

Massachusetts Auto Body Techs Demanding

Fairview Ford-Lincoln-Mercury �� 14

Sandberg Volvo Cars �� 26

FH Dailey Chevrolet �� 34

Santa Monica Audi �� 27

Ford Wholesale Parts Dealers �� 31

SATA Dan-Am Company �� 5

Future Nissan of Roseville �� 30

Sorbothane Soft-Blow Mallet �� 10

Galpin Motors �� 33

Subaru Wholesale Parts Dealers �� 39

ISRI, IPMI on Catalytic Converter Theft �� 42

Garden Grove Kia �� 17

Sunmight USA �� 8-9

Estimates End Up on Vehicle History

Glenn E. Thomas Dodge-Chrysler-Jeep �� 7

The Bay Area Automotive Group �� 23

Reports �� 30

Volkswagen Bringing Back Scout Brand

GM Wholesale Parts Dealers �� 47

Volkswagen Pasadena �� 34

Honda-Acura Wholesale Parts Dealers ��24-25

Volkswagen Wholesale Parts Dealers �� 38

WIN Education Conference Offers Collision

Hyundai Wholesale Parts Dealers �� 44

Volvo Wholesale Parts Dealers �� 45

1Collision, Auto Techcelerators Partner �� 46

Repair Industry Chance to ‘Recharge,

Induction Innovations, Inc �� 13

Wrenchers �� 2

3M Offering Specialized Products, Training,

Reset & Renew’ �� 4

Kearny Mesa Subaru-Hyundai �� 21

California Lawmakers Announce Bipartisan Year-Long Gas Tax Suspension Bill �� 16 CARSTAR Auto World Collision San Jose Opens in San Jose, CA �� 10 Carvana Brings Newest Signature Car Vending Machine to Bay Area �� 10 CAWA Leadership Forum Set for June 22-24 in CA �� 7 Hyundai Introduces ‘Hyundai Hope’ Initiative with Donation to California Food Bank �� 17 Luxury Cars Stolen in Florida Found in Illegal Grow Operation in Oregon �� 13 NABC Recycled Rides® Program Donates Refurbished Cars to 2 Orange County Families �� 6 QCD Orders 30 More Electric Volvo Trucks for Southern California Fleet �� 1 Tesla Model Y Crashes Into a $3.5 Million Jet After Being ‘Summoned’ �� 1 VIP Auto Body in California Joins 1Collision �� 17

Improvements Within Your Auto Body Repair Business �� 28 Attanasio - She Sold Her Auto Body Shop to Become an Artist �� 36 Yoswick - CIC Committee Looking at How

Rental Increases 4.9 Days in Q1 �� 21 Branch Launches 6 New States �� 12 CCC Launches Integration with asTech �� 38 CCC Students Learn New Techniques with Help from Equip and Service King �� 14 Collision Repair Industry Consultant Won’t Let Health Issues Stop Him �� 34 Collision Repair Industry Trailblazer Sheila Loftus Dies at 79 �� 45 Consumer Skepticism Toward Autonomous

Ohio Plant �� 18 Ford Dealers Defying Company Orders with Insane F-150 Lightning Markups �� 1

Glue Pulling Repair Becoming More

Higher Pay Surround Beacon Hill �� 1 New Estimates Show Traffic Fatalities Reached a 16-Year High in 2021 �� 42 Recyclers Association Leaders Meet with

with Electric Truck, SUV �� 46 NATIONAL

INDEX OF ADVERTISERS

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Stacey Phillips Advertising Sales: Joe Momber, Norman Morano, (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bryan Malinski Art Director: Rodolfo Garcia Graphic Designer: Vicki Sitarz Online and Web Content Editor: Abby Andrews Accounting Manager: Heather Priddy Permissions Editor: Randi Scholtes Office Assistant: Dianne Pray

Across California’s Central Coast �� 12

Autobody News P.O. Box 1516 Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com

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WIN Education Conference Offers Collision Repair Industry Chance to ‘Recharge, Reset & Renew’ by Abby Andrews

The Women’s Industry Network (WIN) held its first-ever hybrid Education Conference, May 2-4, online and in-person in Greenville, SC. The three-day slate of events included panel discussions, presentations, networking opportunities, a National Auto Body Council Recycled Rides giveaway, a walk to raise money for WIN’s scholarship fund and a gala to celebrate the winners of this year’s Most Influential Women awards.

Panelists discuss the ongoing challenges to the collision repair industry brought on by the COVID-19 pandemic.

Panel Discussion: Industry Changes, Challenges & Opportunities in a Post-COVID World On May 3, a panel of people representing all facets of the collision repair process—insurers, rental car companies, parts and materials distributors, OEMs and auto body shop managers—talked about the pandemic-induced supply chain and staffing issues and trends that have increased cycle times, leading to frustration for everyone, down to the customers. Brenda Hewitt, Guaranteed Repair Network manager for the Western U.S. for Liberty Mutual, said the pandemic put a lot of pressure on an industry that was already feeling a lot of pressures. “Everybody was worried for several months [at the onset of the pandemic],” Hewitt said. “Fast forward to last summer, and not only do we still have jobs, but we have more than we can do. Now we’re looking at inflation. “It’s about how to work together and not point fingers at everyone in the industry,” she said. “Customers that maybe before [the pandemic] came in scared and frustrated but friendly, more and more are coming in angry and looking to blame somebody,” Hewitt

said. “We all have to empathize and understand that everybody’s in a different spot.” Angie Babin, vice president of supply chain for Caliber Collision, said there was already a shortage of technicians before COVID, but now everyone is recognizing it. “The labor shortage also increases cycle time on receiving parts and materials, unloading parts, delivering them; we’re seeing [labor shortages] across the board,” Babin said. “We need to sell to people why they need to come work in this industry.” Genevieve Dombrowski, senior vice president of human resources for LKQ Corp., said the pandemic also contributed to a marked exit of women from the labor force, as women left careers to stay at home when kids’ childcare providers and schools closed. “Two million women exited the workforce in the last two years, and they haven’t come back in droves,” Dombrowski said. “We need to be more flexible with work times and shifts. I think it will take disruption to get women back.” Turning to supply chain issues, Denise Kingstrom, BASF’s supply chain director for coatings solutions in North and South America, said while demand for collision repair materials initially declined, there have been big jumps in demand since, which the logistics side has not been prepared to handle. Kingstrom said all aspects of the chain have been affected, from raw materials to transportation to production facilities. “We have to adjust by working with the other partners in the chain, to see where you can flex to address some of those challenges,” she said, offering examples of combining shipments or using rail service instead of trucks. Future Tech: Technology & EV Repair Trends Jake Rodenroth, North American body repair program manager for Lucid, talked about how EVs are assembled, operated, owned and powered. There are a lot of compelling reasons for an OEM to go all-EV,

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Rodenroth said, including manufacturing savings and scalability, but EVs present different challenges to collision repairers.

Jake Rodenroth, North American body repair program manager for Lucid

EVs use lighter materials that are riveted instead of welded, have much larger batteries with more voltage and use a lot more coolant to cool those battery packs — eight to 10 gallons in a single EV, compared to two gallons in a gas-powered car. EVs will also have an increasing amount of ADAS features and the related sensors and cameras— Rodenroth said the Lucid Air sedan has 14 cameras and 32 sensors, requiring a 15-by-30-foot area to recalibrate. EVs do not need oil changes and go twice as far between brake jobs, he said, and there is only one piece that moves—the rotor—as opposed to an internal combustion engine, which has a lot of moving internal parts. Rodenroth said 3-D printing certain parts, rather than ordering them, could become common. “Shops could get licenses to print out a bumper cover, for instance,” he said. What’s Behind the Glass—Reflections on My Leadership Journey Renee Cacchillo wrapped up the conference May 4 with a keynote speech on how her education and career path led to becoming Safelite’s first female CEO in 2021, and the challenges and opportunities both along the way and going forward. Cacchillo was announced as the CEO of Safelite, a national company

that will celebrate its 75th anniversary in June and the leading provider of auto glass for repair, replacement and recalibration, in September 2021. She officially assumed the role in December. After earning a bachelor’s degree in business, Cacchillo worked for Dillard’s Inc. and Hallmark, while taking night classes to earn her MBA, and then Accenture, Lbrands and Bob Evans. In 2011, Cacchillo started with Safelite. Over the next 11 years, she worked in a range of areas within the company, including service delivery, customer experience, marketing and technology, before being named the company’s CEO.

Renee Cacchillo, CEO of Safelite.

People kept telling me, ‘Renee, you’ve broken the glass ceiling,’” Cacchillo said. “Other people paved the way for me, but I’m paving the way for others.” Cacchillo encouraged women to get comfortable possibly being alone in a male-dominated area, but to not be surprised when other women see their success and are inspired to emulate it. To illustrate her point, Cacchillo said Safelite only had two female glass technicians nationwide before the company created a recruitment ad featuring one of them. The day after the ad started running, the company heard from 6,000 interested applicants—40% of whom were women. “Every market has female trainees in class now,” Cacchillo said. “They are still the minority but [the ad] brought their attention to the fact they could have a future at Safelite.”

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NABC Recycled Rides® Program Donates Refurbished Cars to 2 Orange County Families On May 4, two deserving Southern California residents experienced a life-changing event—the presentation of two vehicles to provide them independence and the ability to work and take care of their families—thanks to the National Auto Body Council (NABC) Recycled Rides® program along with car donors Nationwide and Farmers Insurance, collision repairers Auto Art Collision Specialist and Mission Viejo Auto Collision, and charity partner Family Promise of Orange County. The event was part of the Automotive Body Parts Association (ABPA) Annual Meeting in Newport Beach, CA. “We have been working with the NABC Recycled Rides program for four years now, and we are proud to host these amazing giftings and see the impact that our industry can have on peoples lives when they all come together for a common cause,” said Ed Salamy, executive director of ABPA. The two vehicle recipients were families selected by Family Promise of Orange County, a

nonprofit that works with families experiencing homelessness and provides emergency shelter, transitional housing, rental assistance, trauma informed case management, resume building, groceries and more. “I can’t begin to tell you what a life-changing event this is when our families receive a reliable vehicle,” said Cyndee Albertson, executive director of Family Promise of Orange County. “Lauren, who received a refurbished Jeep Cherokee today, and her husband were homeless for a few years, and now she works to help homeless individuals get off drugs and get into shelters. With this vehicle, she won’t have to worry about breaking down on the side of the road with her three small children anymore.” Lauren and her husband were in desperate need of reliable transportation to get them both to work and care for their three young children. They had a vehicle that broke down repeatedly. Despite investing all their savings into this car, it still did not run reliably and would not pass the smog inspection.

Coming Soon!

She was presented with a beautiful 2014 Jeep Cherokee, donated by Farmers Insurance and refurbished by Auto Art Collision Specialist in Escondido, CA.

Lisa, a single mother with two young children, received the second vehicle, a 2020 Hyundai Elantra, donated by Nationwide and repaired by Mission Viejo Auto Collision. Lisa recently found herself homeless, and with the help of Family Promise, she is now working to find permanent housing and achieve her goal of obtaining her California real estate license. A reliable vehicle is critical to her finding employment and regaining her independence. “These two young mothers are

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great examples of people who sometimes just need a hand up,” said Bill Garoutte, president of the NABC. “They are working hard to move forward in their lives and take care of their children, and the refurbished vehicles gifted here today will go a long way towards helping them do just that.” Enterprise Rent-A-Car representatives Mitchel Shenkin and Jennifer Heckman added a special bonus to the event by providing the families with five brand new car seats, ranging from infant to toddler size, to go along with their new transportation. NABC Recycled Rides is a unique program in which businesses representing all facets of the collision repair industry team up to repair and donate vehicles to individuals and families in need of reliable transportation. Since the inception of the NABC Recycled Rides program in 2007, members of the NABC have donated nearly 3,000 vehicles valued at some $42 million. Source: NABC

FINISHES

1Collision Adds All Magic Paint & Body’s 4 California Locations 1Collision announced the addition of All Magic Paint & Body’s four locations in Southern California. Established more than 30 years ago, the business operates auto body shops in Norco, Eastvale, Moreno Valley and Fontana. The company prides itself on offering state-of-theart tools and equipment to provide extraordinary vehicle repair and customer service. “Every single day of our lives, we have to go out there and give our best when it comes to customer service, quality, education and employees,” said Ellie Adri, president and CEO of the company. “1Collision has the support we need to be able to do this moving forward.” “We are excited to be part of an organization with a bright future,” said Raffi Avetyan, who managed the Norco location for years and is now the co-owner of the Moreno Valley location. “I have trust and faith in 1Collision.” “The All Magic Paint and Body team exemplifies the type of businesses we select to affiliate with 1Collision—shops performing safe and quality repairs, with an empha-

sis on business culture, OE certifications, I-CAR training and always doing the right thing,” said 1Collision President and COO Jim Keller. In 1992, Adri opened a small body shop in Norco and named it All Magic Paint & Body. Over the years, the business expanded and Adri pur-

The business partners said they were impressed with the discounts and offerings affiliates receive from 1Collision and decided to join the network. “Size is power,” said Adri. “When you size up and are part of a group, you have more power.”

“Size is power. When you size up and are part of a group, you have more power.” — Ellie Adri chased an acre of land across the street in 1999 to build a larger body shop. The team moved into the new facility in 2001, which is currently 18,000 square feet. With consistent growth, Adri opened a new location in Moreno Valley in 2017. Two years later, he established two additional shops in Eastvale and Fontana. All four locations are I-CAR Gold Class and focus on OEM certifications to ensure a proper repair. Adri and Avetyan were looking to become part of a network of shops to share ideas on enhancing their performance, and to obtain discounts on paint, materials, parts and equipment.

SCREAMINGLY FAST PARTS DELIVERY.

Adri and Avetyan are looking forward to working with 1Collision to enhance their procedures and processes, as well as learning from the other shops in the network. Adri said continuing education and continually training employees is a priority at All Magic. Many of their team members have worked in the business for more than 15 years. “I believe we need to continue to educate our staff members to become professionals in our industry and demonstrate a good reputation for the auto repair industry in America,” said Adri. Source: 1Collision

CAWA Leadership Forum Set for June 22-24 in CA It’s time to register for the CAWA Leadership & Educational Forum, June 22-24 at Sonesta Redondo Beach & Marina, 300 N. Harbor Drive, Redondo Beach, CA 90277. CAWA is pleased to present its Summer Forum at the beautiful Sonesta Redondo Beach Hotel & Marina in Southern California, featuring industry experts sharing their insight and critical thinking on contemporary topics that affect the automotive parts industry. CAWA will also conduct association business through its committees and Board of Directors meetings. To see the full agenda and register, visit http://events.r20. constantcontact.com/register/ event?llr=ttazz7dab&oeidk=a07ej5szdh9a6b84096 Source: CAWA

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Continued from Cover

$3.5 Million Jet sive aircraft—only to crash it into the most expensive one ($3,500,000)!” wrote the video’s poster in another Reddit entry. “I can’t be the only one that thinks it’s not the best idea to autonomously summon your Tesla past a bunch of very expensive Cirruses. Lucky for the owner they probably hit the most expensive plane there,” wrote a Reddit user underneath the first post. Smart Summon has been known to have many glitches, even occasionally crashing into poles. Tesla CEO Elon Musk has described the feature as “Tesla’s most viral feature,” but that definitely does not make it its safest. Of course, like any of Tesla’s Autopilot features or Full Self-Driving Beta, owners need to stay attentive at all times, something this particular owner clearly wasn’t doing, or he would have taken control and stopped the crash. Perhaps he summoned the vehicle by accident simply by sitting on the app’s button?

Carvana Brings Newest Signature Car Vending Machine to Bay Area Carvana, the leading e-commerce platform for buying and selling used cars online, on May 4 launched its newest Car Vending Machine, located in San Francisco, CA. The state-of-the-art steel and glass structure debuts in the tech capital of America, standing eight stories tall with a 27-vehicle capacity, offering car buyers in the area a unique, exciting way to experience the New Way To Buy A Car. Customers can shop an inventory of more than 70,000 used cars for sale, secure auto financing or use the car loan calculator, purchase, trade in and schedule as-soon-asnext-day vehicle delivery in as little as five minutes. Carvana customers can save valuable time and money by skipping the dealership and shopping online, and select a day and time convenient for them to pick up their vehicle at the Car Vending Machine. Upon arrival, customers will be greeted by a customer advocate and receive a commemorative, oversized Carvana coin to activate the automated vending process. Carvana customers get a front-row seat to

CARSTAR Auto World Collision San Jose Opens in San Jose, CA CARSTAR, North America’s fastest growing network of independently owned and operated collision repair facilities, announced the opening of CARSTAR Auto World Collision San Jose, located at 2151 S. 10th St., San Jose, CA 95112. Jason Wong, owner of CARSTAR Auto World Collision San Jose, has been in the collision repair industry for more than 25 years. He opened his first CARSTAR facility in South San Francisco and is excited to expand with this second location in San Jose. “We worked hard to bring the San Jose shop up to the high standards that are set by CARSTAR,” said Wong. “The EDGE Performance Platform provided by CARSTAR has educated my team and I on how we can implement improved workflow processes and efficiencies to complete repairs in a timely manner and return the car to their original form.” CARSTAR Auto World Collision San Jose’s facility is 12,000 square feet and equipped with 10 stellar employees. The facility has the necessary tools and expert resources to provide top of the line collision

repair to all customers. In addition, the CARSTAR Auto World Collision San Jose is I-CAR Gold certified. “CARSTAR provides our owners with industry-leading training, equipment and resources to exceed customer expectations,” said Dean Fisher, collision group president, Driven Brands. “Jason has been an engaged owner, giving back to his community through charitable initiatives and working closely alongside other CARSTAR owners to enhance our business. We can’t wait to see what he and his team will bring to the San Jose community!” Please join us in welcoming CARSTAR Auto World Collision San Jose to our growing CARSTAR family. CARSTAR Auto World Collision San Jose 2151 S. 10th St. San Jose, CA 95112 (408) 627-8111 Monday to Friday: 8 a.m.–5 p.m. For more information on CARSTAR, visit CARSTAR.com.

watch their vehicle descend through the brightly lit vending structure from the heart of the all-glass tower. Carvana has also upgraded the concept of the traditional test drive with a seven-day return policy. Car buyers get to live with the car for a

full week to ensure the vehicle fits their needs and lifestyle. Customers can get to know their new ride backed by the peace of mind and knowledge that Carvana vehicles pass a rigorous, 150-point inspection, have no frame damage and have never been in a reported accident. Features, imperfections and updated information about open safety recalls are listed on every

car’s vehicle description page. Customers can also sell their current vehicle to Carvana and receive a real offer in just minutes— even without purchasing a vehicle. Additionally, Carvana allows customers to shop for vehicles in the budget that works best for them, and never adds hidden, last-minute fees and charges like “documentation fees.” The newest Car Vending Machine is the fourth of its kind in California, and the 32nd in the U.S. Additional Car Vending Machines are located in Utah, Virginia, Nevada, Kentucky, Texas, Tennessee, Florida, Maryland, Arizona, Ohio, Pennsylvania, Illinois, Missouri, North Carolina, Oklahoma, Michigan and Georgia. The newest Car Vending Machine in Daly City is located at 2123 Junipero Serra Blvd., Daly City, CA, 94014. Location hours are Monday through Saturday from 9 a.m. to 7 p.m. PT. Vehicle pickup at any of Carvana’s Car Vending Machines is free for all Carvana customers. Source: Carvana

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Dominion Sure Seal Celebrates its

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For the past five decades, Dominion Sure Seal has been a leading manufacturer of sealants, protective coatings, and adhesives for body shops, car restoration companies, and car dealerships throughout North America. If you ever need reliable and affordable products like undercar coatings, paints, plastic repair systems, anti-corrosion materials, liquid bedliners, adhesives, tapes, and specialty chemicals for your collision repairs or restoration jobs, the brand name Dominion Sure Seal is likely all over your shop. The company’s CEO Greg Morton is proud of his family’s business and honored to have played a major role in the success story at Dominion Sure Seal. “I began working here at age 14, working part-time; sweeping floors and painting walls,” he said. “Initially, we sold directly to body shops and then in 1995, we broke into the market by working with distributors and warehouse wholesalers.

Greg Morton (right) and Managing Director Derek Morton now run the show at Dominion Sure Seal

By knowing what the collision repair industry needs and fulfilling them with new products over the years, we’ve grown here in Canada and in the United States. Now we’re in a lot of major retailers throughout Northern America and the business has doubled within the past 5-6 years.” Greg’s late father Ron started the business in 1972, one year after Greg was born. The company started with five people and now they employ 30, which includes 40 regional reps. The company’s first major victory happened in 1989, when chemists at Dominion Sure Seal unveiled a plastic repair system that quickly became a go-to product for body shops and car Then in 1995, Dominion came out with Gator Guard, an epoxy liquid bedliner that helped the company to create an entire line of epoxy-based products. Today, Dominion Sure Seal sells more that 100 different products to collision repairers, car restorers, and car-crazed individuals (aka do-it-yourselfers)

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Another big reason for Dominion’s longevity and success includes its people, Greg said. “My brother Derek is our Managing Director and everyone here feels like they’re a part of our family, which they are. We have people here who have been with us for 15-20 years and that continuity has enabled us to be a market leader.” By carefully monitoring the pulse of the collision repair industry and developing products to improve the lives of body techs, painters, and mechanics, Dominion Sure Seal is looking with confidence at the next 50 years. “People know our name, with 90 percent of our customers coming from the automotive repair industry and the rest from the DIY market,” Morton said. “We’re well-known for quality products, great prices, and customer service and it has definitely paid off. We started with two products now we carry 100 and we’re developing new ones all the time. We know the body shop business from top to bottom and that’s why we create products that will enable collision repair professionals to do a better job, while cutting cycle time and improving the bottom line.”

www.dominionsureseal.com autobodynews.com / JUNE 2022 AUTOBODY NEWS 11

Branch Launches 6 New States Branch, a full-stack insurance company that pioneered instantly-bundled home and auto insurance, announced April 1 its expansion to six new states including Idaho, Iowa, New Hampshire, South Dakota, Tennessee and Virginia. These new additions bring Branch’s total state roster to 25 and means 49% of Americans can access Branch’s instant-pricing capability. Through Branch’s rapid growth, the company maintains a stellar customer service experience with an impressive 4.8 Trustpilot rating. Having launched in six new states since the beginning of 2022, Branch continues to attract new members with its instant-pricing capability and average annual bundled savings of $535. With the goal of national coverage halfway completed, Branch continues to pave the way for convenient and affordable insurance with the aim of being available in all 50 states before the end of 2022. Source: Branch

Autonomy Launches EV Subscriptions Across California’s Central Coast Autonomy, the electric vehicle subscription company that offers the cheapest, fastest and easiest way to get a Tesla Model 3, continued its California rollout, adding Santa Barbara, Ventura and San Luis Obispo counties to its available areas, the company announced May 4. Autonomy has seen early success in launching across EV-minded California regions, gaining several hundred customers since its debut in early 2022. “Santa Barbara is an important region for us to offer Autonomy subscriptions,” said Scott Painter, founder and CEO of Autonomy. “With nearly four times the national average for EV ownership, Santa Barbara and the Central Coast are ahead of the curve in sustainable mobility and switching from internal combustion engines to electric vehicles. We are excited to accelerate the adoption of green vehicles in Santa Barbara and showcase a new means of mobility for those who have not yet made the switch to electric.” The counties continue to be leaders in EV adoption, with more than 2,000 EV charging stations and

14 Tesla Supercharger locations and growing. As consumers are still feeling pain at the gas pump, switching to an EV through Autonomy can help them save money and reduce their carbon footprint. Customers eager to drive a Tesla Model 3 will have access to Autonomy’s fast, easy and affordable subscription service. Autonomy’s monthly subscription costs less than Tesla’s own leasing or financing plans. Subscribers can reserve a Model 3 via Autonomy’s app or website and a $100 refundable deposit. A payment dial allows customers to personalize subscriptions from as low as $490 per month with an initial $4,900 start fee, to $1,000 per month with an initial $1,000 start fee. A $500 refundable security deposit is required when the subscription is activated. To subscribe, download the Autonomy app in the app store (coming soon to Android), scan your driver’s license and digital form of payment, and schedule your pickup or delivery. Autonomy’s monthly payment covers the traditional costs of vehicle ownership, including annual registra-

tion and licensing fees, routine maintenance, roadside assistance and standard wear and tear on tires, which can be additional expenses with either a traditional lease or loan. “The new way of mobility is through a subscription service,” said Georg Bauer, co-founder and president of Autonomy. “Without going into long-term, high-interest debt, many in California—and now, California’s Central Coast—have flexible and affordable access to an EV through Autonomy.” Adding to the cost advantage, Autonomy drivers have the flexibility to subscribe month to month after a three-month minimum hold period. The platform is a viable market option for those who do not want or cannot afford the long-term commitment of buying or leasing an electric car. Autonomy’s subscription model offers a radical new solution to the rising demand for electric cars. An additional advantage is the company’s stock of Model 3s that are available for delivery or pick up within a week, compared with the six- to nine-month wait for a lease or loan. Source: Autonomy

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Luxury Cars Stolen in Florida Found in Illegal Grow Operation in Oregon by Elizabeth Puckett, Motorious

During a search of property in southwest Oregon, authorities found four luxury cars stashed away, which raised suspicion. When they did some digging into where these cars came from, they discovered the cars were reported stolen from Florida. For reference, that’s 3,000 miles and two days of driving, if you don’t stop at all. This isn’t the first of these stories we’ve heard this year alone, and officials are calling it a growing problem, literally and figuratively. It’s mystifying how these cars made it so far, and why. Most cars are loaded into shipping containers and taken to other countries if they are going very far, but it seems like traffickers are branching out into all kinds of crimes right here in the U.S. The cars found were a BMW X6, a Maserati, a Range Rover and a Bentley. They were found “seemingly hidden, or stashed on the property” with counterfeit VIN plates. “The type of vehicles, the sophistication and quality of the

switched VINs and the fact they were all stolen from clear across the country all indicate a level of sophistication that is well above the average criminal activity,” the Douglas Interagency Narcotics Team (DINT) said in a statement

April 27. “This is another example of the rise in crime we have seen here in our communities, brought here by the criminal organizations that are here for the purpose of growing illegal marijuana.” According to DINT: “Southern Oregon has been inundated with large scale illegal marijuana grows during the last couple

of years, including Douglas County. “The scale of these operations is unlike anything we have ever seen before and they are destructive to our communities. “These operations are most often run and controlled by multinational criminal organizations with only profit in mind. They pay no regard to our local resources, rules, laws, or ethics. They often do vast amounts of damage to our natural resources, and damage our streams and rivers by dumping garbage, toxic chemicals (fertilizers, pesticides and herbicides), and human feces. “Water diversion is another concern as they often illegally take water from wells and rivers. It is common to see them illegally damming small streams to impound water for their own use. Last summer many local streams went completely dry, partially due to this overuse. We have systems in place to make water use as fair as possible for everyone. These organizations disregard all of our well established standards.”

CREF Introduces 2022 Executive Committee The Collision Repair Education Foundation (CREF) is excited to announce and introduce its newly appointed Executive Committee, which consists of seven industry professionals who are dedicated to supporting the future of the industry through engagement with collision schools and students. CREF’s 2022 Executive Committee includes Chair Steve Schmidt, State Farm; Vice Chair Kevin Burnett, Gerber Collision & Glass; Secretary Doug Irish, Fayetteville Technical Community College; Treasurer Ryan West, GEICO; Trustee-at-Large Don Mikrut, Wejo; Trustee-at-Large Brenda Hogen, Parts Trader; and Immediate Past Chair Tom Wolf, PPG Industries. “The CREF Board of Trustees encompasses a fantastic cross-section of the industry,” said Schmidt. “Each participant is eager to work toward CREF’s vision and goals, and they are open to sharing their wealth of knowledge to bolster CREF’s success.” Source: CREF

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CCC Students Learn New Techniques with Help from Equip and Service King by Ed Attanasio

The future of collision repair rests with the industry’s newest body technicians, many of whom are currently in school. Training and education have always been important to the future of collision repair, but within the last decade or so, it’s become a “make it or break it” equation. Today’s cars are essentially large computers on wheels, and if we don’t have the right people to fix them, we’re all lost—including shop owners, carmakers and even the insurance companies.

Laura Lozano, Contra Costa College professor of collision repair technology and automotive department co-chair, coordinated a training class where her students learned how to perform cold panel removal techniques.

On April 19-20, Brian Gutierrez Jr. from Equip Automotive Systems conducted a two-day advanced training session at Contra Costa College (CCC) as part of the school’s collision engineering apprenticeship program. After completing 16 hours and showing proficiency at cold panel removal technology, eight CCC apprentices received OE certifications from Equip Automotive Systems for becoming adept at the process of removing weld-on panels using OEM body repair manuals and cold panel removal procedures to maintain host panel integrity. Laura Lozano, collision repair technology professor and automotive department co-chair, is delighted to coordinate a series of training sessions with leading companies like Equip Automotive Systems. “These training classes are instrumental to our program because our students are learning things they

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can use during their apprenticeships and for when they get out into the field,’’ Lozano said. “Later during this semester, we have Sikkens, I-CAR and Polyvance coming here to provide training for our collision engineering apprenticeship program.” Lozano stresses the newest cutting-edge techniques in the collision repair industry through these special training sessions. “With the introduction of highstrength steels, we had to start reexamining the old ways of doing things, and start teaching cold panel removal technology,” she said. “Are the old ways still applicable with the new, stronger steels and the automakers’ increasing use of them to where they’re comprising a larger percentage of the metals used in vehicles? The old ways may become obsolete very quickly, so we need to teach our students the latest and the greatest way of doing things.” By learning the latest techniques, CCC students will be set up for future success after they graduate and enter the field.

repaired. A major concern for any technician repairing vehicles with these high-strength steels is collateral damage, or the damage to parts not damaged by the collision but by the repair process.” Gutierrez described the process and its benefits. “The procedure of ‘cold straightening,’ or not using heat, is becoming the norm on many frame rails and reinforcements,” he said. “In this procedure, heat is used in the repair, but it may be limited in temperature and/or time heated.” After completion of this course, students received a certification in the process of removing weldon panels using OEM body repair manuals and cold panel removal procedures to maintain host panel integrity. “On behalf of our CCC students, faculty and staff, we wanted to express our gratitude for your continuing support and share the results of our last grant awarded by Service King,” Lozano said. “We were able to purchase five sets of

cold panel removal tool kits just in time for our student to participate in an advanced training provided by Equip Automotive Systems, Inc. Students had a blast, and all ex-

Brian Gutierrez Jr., right, from Equip Automotive Systems, conducted a two-day advanced training session at Contra Costa College as part of the school’s collision engineering apprenticeship program.

pressed how insightful this experience was. “Thanks to the Equip team for coming to our campus and providing this opportunity to our students, and thanks to the Collision Repair Education Foundation (CREF) for helping us to make this happen,” Lozano said. “Without their help, we wouldn’t be able to provide these types of training.”

Fairview Ford Lincoln Mercury Competitive Pricing and Discounts Knowledgeable & Helpful Staff Pictured, left to right, are CCC students Cynthia Pool, David Bone, Sam Ortega, Bryan Ahumada and Jesse Deleon, who received certifications by completing the training successfully.

“Using a torch to heat and straighten frame rails can compromise the structural integrity of today’s advanced metals,” Lozano said. “Cold straightening using a drill bit means that the new panel will be received properly because it hasn’t been exposed to heat. Changes in vehicle design have created some interesting challenges in the collision repair industry, such as finding the proper repair procedure for the specific vehicle being

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ASE Training Conference Set The 2022 ASE Instructor Training Conference is scheduled for July 12-15 at the Embassy Suites Hotel in Frisco, TX. Hosted by the ASE Education Foundation, the conference is planned for high school and college instructors from auto, truck and collision repair programs nationwide. Offering more than 20 hours of technical update training, the in-person conference will provide separate tracks for auto, medium/heavy truck and collision repair instructors. The cost for instructors from ASE-accredited programs is $550 per person while the cost for instructors from non-accredited programs is $650 each. For more information and to register, visit the ASE Education Foundation website at https://aseeducationfoundation.org/events/ase-instructor-training-conference Source: ASE

California Lawmakers Announce Bipartisan Year-Long Gas Tax Suspension Bill by Madison Hirneisen, The Center Square

A group of bipartisan lawmakers unveiled a new proposal to bring relief to consumers at the gas pump April 28, announcing a plan to suspend the state’s excise gas tax for an entire year. The plan, announced by members of the bipartisan California Problem Solvers Caucus, would suspend the state’s 51-cent per gallon gas tax for 12 months and use a portion of the state’s multi-billion-dollar surplus to backfill money for transportation projects that are funded by the gas tax. California’s current average price for a gallon of fuel is $5.69, which AAA has as the nation’s highest price. Lawmakers in support of the proposal said April 28 the “gas tax holiday” would provide relief to Californians feeling the impact of high gas prices on their wallets. “Gas prices are out of control. Californians from Imperial to Humboldt need help,” said Assemblymember Adam Gray, D-Merced. “This is a common sense idea that

gives immediate relief to drivers if we do it the right way.” The proposal comes as the latest in a series of measures introduced in recent months to address rising gas prices and inflation. One proposal under consideration would send $400 to all taxpayers, regardless of vehicle ownership.

“Gas prices are out of control. Californians from Imperial to Humboldt need help.” — Adam Gray Another proposal, introduced by Assemblymember Kevin Kiley, R-Rocklin, proposed suspending the state’s gas tax for six months. After multiple attempts to force a floor vote on the measure, the bill was ultimately gutted and amended in a legislative committee after facing growing opposition from lawmakers. “After we forced a vote repeatedly, several Democrats are now in favor of suspending the gas tax,” Kiley tweeted April 28 after the lat-

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Hyundai Introduces ‘Hyundai Hope’ Initiative with Donation to California Food Bank Hyundai Motor America announced its new corporate social responsibility initiative, Hyundai Hope, with a $15,000 donation to the Food Bank for Monterey County.

Hyundai Hope provides resources to nonprofit organizations that support three core pillars— health, safety and food insecurity and hunger. A ceremonial check was presented to the Food Bank for Monterey County in Monterey, CA. “Hyundai is committed to making progress for humanity, and this begins with basic human needs like food and nutrition,” said Brandon Ramirez, director, corporate social responsibility and external relations, Hyundai Motor America.

“By partnering with organizations like the Food Bank for Monterey County, Hyundai Hope is dedicated to supporting local nonprofits with the goal of advancing this guiding principle to improve the communities we live and work in.” Food Bank for Monterey County provides high quality food, fresh produce and educational and nutritional resources serving one in four children and one in five adults in the county. It provides sustainable innovative hunger relief programs that addresses its community’s specific nutritional concerns. With this donation, the Food Bank for Monterey County will be able to provide 60,000 meals to the community. Hyundai Hope previously partnered with Ann & Robert H. Lurie Children’s Hospital of Chicago in support of its Buckle Up Child Passenger Safety Program (CPS). Hyundai will announce additional partnerships to support its other core pillars later this year. Source: Hyundai Motor America

VIP Auto Body in California Joins 1Collision 1Collision announced the addition of VIP Auto Body, located in Chatsworth, CA, a suburb of Los Angeles. Established more than 30 years ago, the business prides itself on delivering high-quality repair work and exceptional customer service. It is owned by cousins Chris Serobyan and Andy Seropian. “We’re excited to join 1Collision and become part of the network,” said Serobyan. “It’s great to be part of 1Collision and the support they provide to body shops,” added Seropian, who has always had a passion for working on vehicles. “When we first visited VIP, I was blown away by how well the team operated their business,” said John Hollingsworth, 1Collision director of location development. “It’s great to be adding another quality shop in the Los Angeles area to our growing network.” VIP Auto Body is an I-CAR

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“We have invested a significant amount of time and resources to ensure our staff is trained to repair vehicles to the OEM factory specifications,” said Serobyan. “As a certified shop, we are committed to proper and safe repairs,” said Seropian. Source: 1Collision

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Fisker PEAR to Be Produced in Foxconn’s Ohio Plant Fisker Inc. confirmed it will produce its second vehicle, the Fisker PEAR, at the factory Foxconn recently bought from Lordstown Motors Corp. in Lordstown, OH. The Fisker PEAR will enter production in 2024. Both the Fisker and Foxconn teams are fully engaged and expect to build a minimum of 250,000 Fisker PEAR units a year at the plant after a ramp up period. “The PEAR will be a revolutionary electric vehicle that won’t fit into any existing segment. The exterior design will feature new lighting technology and a wraparound front windscreen inspired by a glider plane glass canopy, enhancing frontal vision,” Fisker Chairman and CEO Henrik Fisker said, adding that he plans to visit the factory with a team of engineers on May 13. “Our engineering group is working on new features and high-tech solutions for the PEAR that will change how we use and enjoy a vehicle in the

city,” Fisker said. The Fisker PEAR follows the company’s first vehicle, the Fisker Ocean, which will start production in Austria on Nov. 17.

The Fisker PEAR will have an expected base price below $29,900 before incentives. Fisker has designed and engineered the vehicle to reduce parts for rapid, simplified manufacturing. The Fisker PEAR will be built on a new proprietary architecture. This new platform will underpin two additional models that Fisker will introduce at a later date. Source: Fisker Inc.

Continued from Cover

Higher Pay The group gathered outside the State House to demand action on a pair of proposals before the lawmakers that would raise the lowestin-the-nation labor rate for auto body repairs. The bills, H.1111 and S.709, both called “An Act to establish minimum reimbursement rate to insurance claimants,” are currently being ironed out between the legislative chambers through a joint committee. Both would set the rate for repair at upwards of $78 per hour of labor, according to advocates. The current rate is just $40 per hour, which, according to the group, is the lowest in the nation and just $10 more than it was in 1988. AASP-MA Executive Director Evangelo “Lucky” Papageorg said the industry is filled with technicians that started because they thought it was a cool job, one that they learned to love. That passion, he said, does not feed their families though.

“The problem is that loving and cool don’t pay the bills. We need to be able to pay the bills,” he said. The bills have until June 30 to clear the committee, after which the legislature would have just a month before the end of the session to approve and send them to Gov. Charlie Baker’s desk. Standing in the way, according to former state Sen. Guy Glodis, are insurance companies that want to keep reimbursements low. Glodis said auto body workers first approached him in 2003, saying their wages were so low they couldn’t compete to keep workers from leaving the state. He said the problem was recognized by legislative leadership, who said they would do something about it. “Folks, that was over 20 years ago—nothing has been done,” he said. “We’re here to educate the legislature about the greed and the injustice and the dishonesty of what’s going on with the insurance industry where they are purposely stagnating and suppressing wages. “It hurts business and it hurts families,” he said.

Ford Recalls Certain 2021 Expeditions and Lincoln Navigators for Potential Fire Concern Ford Motor Company is advising customers of certain 2021 Ford Expedition and Lincoln Navigator SUVs—built over a four-month period between late 2020 and early 2021—to park their vehicles outside and away from structures while Ford investigates the cause of under hood fires. Responding to 16 reported incidents, Ford is recalling 39,013 Expedition and Navigator SUVs in the U.S. built between Dec. 1, 2020, and April 30, 2021. These vehicles may pose a risk of under hood fire, including while the vehicle is parked and off. As of Ford’s filing with NHTSA, there have been no reported incidents with vehicles built before or after these dates. Ford, which began investigating the issue March 24, has not yet established a cause. The incidents are believed to originate in the rear of the engine compartment near the passenger side of the vehicle. Fourteen of these incidents occurred on vehicles owned by rental companies across multiple locations

and two were retail customer vehicles. Of the 16 incidents, 12 reportedly occurred while the vehicle was parked and off, one reportedly while the vehicle was parked and on, and three reportedly while the vehicle was in motion. Ford is treating this recall with a high sense of urgency and will communicate to customers via FordPass and Lincoln Way app and mail as soon as it finalizes the list of owners and addresses within the recalled vehicle population. Ford has not issued instructions to stop driving vehicles under this recall and is not aware of any accidents related to this issue. The company is aware of one reported injury. “We are working around-theclock to determine the root cause of this issue and subsequent remedy so that customers can continue to enjoy using their vehicles,” said Jeffrey Marentic, general manager, Ford Passenger Vehicles. “We recognize the importance of staying in touch with our customers until we resolve this matter.” Source: Ford

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autobodynews.com / JUNE 2022 AUTOBODY NEWS 19

Continued from Cover

Electric Volvo Trucks investments the company has made to reduce the carbon footprint of its last-mile delivery fleet,” said Peter Voorhoeve, president of Volvo Trucks North America. “It is exciting to see QCD continue to grow its Volvo VNR Electric fleet so that the company can service some of the nation’s most iconic restaurants with zero-tailpipe emission trucks.” Each year, QCD’s fleet of 700 Class 8 tractors makes more than 1 million last-mile deliveries from its 26 distribution centers across the U.S., averaging more than 35 million miles on the road annually. The company’s investment in Volvo VNR Electric, which now includes 45 trucks, is a central part of its strategy to help its customers reduce their supply chain emissions. “QCD has gained incredible firsthand insight into the real-world performance of battery-electric trucks during the past year while operating a Volvo VNR Electric truck as part of the Volvo LIGHTS proj-

ect,” said Shane Blanchette, senior director of operations, QCD. “We now have the experience needed to map out the ideal routes to integrate additional battery-electric trucks, and we’ll use this knowledge as we deploy the additional 44 Volvo VNR Electrics from our distribution centers in Fontana and La Puente, CA.” In April 2021, QCD ordered its first batch of 14 leased Volvo VNR Electric trucks with funding support from a grant awarded to Volvo Financial Services from the Mobile Source Air Pollution Reduction Review Committee’s (MSRC) Inland Port Program. The first Volvo VNR Electrics from the 2021 order will start operations this month out of its distribution center in Fontana. The remaining trucks of the order will be deployed throughout 2022 and early 2023. With the deployment of the 30 additional Volvo VNR Electrics, QCD is expanding its zero-tailpipe emission fleet to operate from a second distribution center in La Puente. QCD received funding for the 30 Volvo VNR Electrics through the Southern California Association of Governments’ (SCAG) Last Mile

Freight Program, established in partnership with MSRC. To further bolster the environmental and economic benefits of the project, as well as increase resiliency, QCD has partnered with Scale Microgrid Solutions to build a firstof-its-kind clean energy microgrid to power its La Puente’s battery-electric fleet and distribution center. InCharge Energy will supply and maintain fast charging stations using onsite renewable energy generated by a microgrid developed by Scale Microgrid Solutions to support QCD’s growing Volvo VNR Electric fleet. QCD partners with Volvo Trucks’ dealership Gateway Truck & Refrigeration to develop their evolving fleet and order the Volvo VNR Electrics as part of its national fleet procurement strategy. Located in the St. Louis area, Gateway is in the process of becoming a Volvo Trucks Certified Electric Vehicle (EV) Dealer so its team can support customers throughout its Missouri and Illinois service territory with their electromobility goals. Source: Volvo Truck North America

I-CAR Now IACET Accredited I-CAR announced April 4 it has been awarded accreditation by the International Accreditors for Continuing Education and Training (IACET.) I-CAR is now the first organization within the collision repair inter-industry to achieve this rigorous accreditation following a proven, universal model for developing effective and valuable continuing education and training programs across nine IACET-recognized educational programming excellence categories. As an IACET accredited provider, I-CAR offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET accreditation demonstrates the I-CAR team’s ongoing dedication to continuous improvement and supports the organization’s goal to serve the inter-industry through collaborative solutions grounded in quality, excellence and transparency. Source: I-CAR

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Average Collision Repair-Related Length of Rental Increases 4.9 Days in Q1 The first quarter of 2022 saw average Length of Rental (LOR) for collision replacement-related rentals increase 4.9 days when compared to 2021. This nearly five-day increase continues the trend of unprecedented industry increases, including an almost four-day increase in the fourth quarter of 2021. While January is a traditional LOR peak time, along with June, historically the numbers tend to decrease in February and March. This stayed true in 2022—but the numbers this year were much higher, with several industrywide issues contributing to these extraordinary results. Overall in the U.S., Q1 2022 LOR was up to 18.2 days, an increase of 4.9 days compared to 13.3 days in Q1 2021. This includes replacement rentals for drivable and non-drivable repairs as well as total loss claims. The state of Washington recorded the highest overall LOR increase of 7.2 days (from 11.8 days to 19.0). Notably, Washington was in the bottom 10 states overall in Q1 2021. Nine other states experienced increases higher than six days, while

28 states plus the District of Columbia recorded increases of more than five days. Hawaii had the lowest increase with 1.5 days, while Nebraska and Iowa had increases of 2.8 and 2.9 days, respectively. Louisiana had the highest overall LOR of 22.3 days while seven additional states had LOR exceeding 20 days. It’s telling that, in Q1 2021, the highest LOR in any state was Louisiana at 16.4 days. One year later, only nine states and the District of Columbia have a lower LOR than Q1 2021’s highest mark. Regionally, no one was immune to these trends. The Southwest, Northwest, Southeast and Mountain states all had LORs of 19 days or more, meaning the drivers of these LOR increases are national issues with deep causal factors, including part delivery delays, shop production capacity and the impact of new technologies such as electric vehicles. With respect to parts, Greg Horn, chief innovation officer for PartsTrader, said: “We saw a record high of the median delivery days for all part types. We measure the median plus two standard devia-

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tions to capture the complete picture of all parts needing to be replaced. “What we saw in the first quarter of this year is a median score of 15.6 days for the outliers,” Horn said. “This is double of the median delivery days, plus two standard deviations, for the outliers that we saw in Q1 2021. As Enterprise has found, no region was

immune from these delays; we saw significant increases in all regions in the U.S., with the highest increases in the upper Midwest and East Coast.” John Yoswick, editor of the weekly CRASH Network newsletter, weighed in on shop production capac-

ity. “The length of rental for the first quarter doesn’t come as much of a surprise based on what we were seeing in terms of the backlog of work at U.S. body shops at the start of the year,” Yoswick said. “Our survey of nearly 500 shops in January found that if you wanted collision work done right away, you likely would have needed to call more than 100 shops before finding one that could start work immediately. The average scheduling backlog jumped to more than a month in January, reaching an average of 4.5 weeks nationally. That is more than a week longer than the record-high Q4 2021 backlog.” According to Yoswick’s research, the Q1 2022 backlog was almost 2.5 times the length of the typical firstquarter backlog. Since 2017, his research shows the average backlog for the first quarter has been just under two weeks. In addition, a record 84% of shops in January said they were scheduling new work two weeks or more into the

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future, and more than half of all shops (52%) said they were scheduling new work more than four weeks out. “The percentage of shops that might be able to fit you in within a week? Only 3%,” noted Yoswick. “An astonishing 15% of shops are reporting a backlog of more than eight weeks.” Looking at the data by region, CRASH Network’s data showed the longest backlogs were in the Mid-Atlantic states, where the average was 5.4 weeks. The South was close to that, at 5.3 weeks, and the Midwest was reporting a 4.9-week average backlog. Only one region, the West, reported a backlog of less than three weeks. But with an average of 2.4 weeks there, customers were waiting twice as long as the typical 1.2 weeks reported in that region in prior years. Ten of the 11 regions reported the longest average backlogs since CRASH Network began reporting the statistic in 2017. While still a small factor, the impact of EVs is important to consider. Increased gasoline prices alongside increasing consumer demand have made EVs more popular. EVs are also more difficult to repair due to equipment and safety considerations. Ryan Mandell, director of claims performance for Mitchell International, offered thoughts regarding full battery electric vehicles (BEVs). “BEVs reached their highestever frequency as they accounted for 1.66% of repairable claims in Q1 2022, compared to 0.42%, 0.74% and 1.01% in the first quarter of 20192021, respectively,” Mandell said. “On average, BEVs are 27.83% more costly to repair than internal combustion engine (ICE) vehicles and require an average of 5.76 more labor hours per repair, resulting in longer keys-tokeys cycle times.” Drivable Claims Drivable LOR for replacement rentals was up 4.1 days nationally in the first quarter of 2022 (11.4 days to 15.5 days). The state of Washington had the highest overall increase of 5.6 days, while eight other states had increases greater than five days. An additional 19 states, as well as the District of Columbia, saw increases greater than four days. Oklahoma and Louisiana had the highest overall drivable LOR at 18.9

days, while Hawaii (10.9 days) and North Dakota (11.0) had the lowest. Hawaii also had the lowest drivable LOR increase, up 1.2 days, followed by Wyoming, Iowa and Nebraska, all with increases less than two days. Non-Drivable Claims While drivable replacement rental LOR was certainly up, the highest increases were for non-drivable replacement rentals. The first quarter of 2022 was 7.8 days higher than the previous year, at 26.7 days compared to 18.9 days in Q1 2021. Eight states had increases greater than 10 days: Washington at 12.1 days higher, South Carolina at 11.1 days higher, followed by Maryland, Oregon, New Mexico, Louisiana, Oklahoma and Idaho. An additional seven states had increases greater than nine days, while another 14 states and the District of Columbia had increases of eight days or more. The lowest increase was in Massachusetts with 4.1 days higher, followed by New York at 5.1 days, Mississippi at 5.4 days and Hawaii at 5.6 days. For the first time, five states had average non-drivable LOR greater than 30 days: Louisiana, Oklahoma, West Virginia, South Carolina and Oregon. Nine other states were at 29 days or higher, followed by eight other states at 28 days or more. The District of Columbia came in lowest at 23.1 days, which was still 8.7 days greater than Q1 2021. “Non-drivable frequency in Q1 2022 remained elevated above 20% for the second consecutive quarter (20.22%). The previous years’ first quarter non-drive rates were 18.25%, 19.68% and 18.62% respectively from 2019-2021,” noted Mandell. Total Loss Claims The average LOR for replacement rentals associated with total losses was 18.4 days in Q1 2022, up 4.1 days from Q1 2021’s 14.3 days. While some of this rise may be attributed to the increased severities of collisions, it also could be impacted by higher total loss thresholds and carrier calculations, pushing more vehicles into the repairable category. According to Mandell, this trend is likely to continue. “As actual cash values (ACV) rise, we can expect total loss frequency to decline as more borderline losses are deemed to be more economi-

22 JUNE 2022 AUTOBODY NEWS / autobodynews.com

cal to repair,” Mandell said. “This has been the case in the U.S., which saw a 16.1% total loss frequency in Q1 2022, compared to 17.2% in Q1 of 2021. Such a scenario could impact shop capacity, especially in the face of a tight labor market, and drive keys-to-keys cycle times even higher.” The state of Washington had the highest quarter-over-quarter increase with 9.4 days, followed by a 9.1 day increase in Oregon. These two states also accounted for the highest overall total loss LOR. Two other states, Idaho and Rhode Island, and the District of Columbia increased eight days or more. Hawaii had the lowest total loss LOR increase, up 1.2 days, with only Texas and Alabama seeing an increase of 2.9 days or less. The lowest total loss LOR was in Florida—15.1 days, an increase of 3.1 days. Summary The results for the first quarter of this year are eye-opening. There are many factors affecting everyone in the collision industry, including technician staffing, ever-changing parts availabilities, new and used vehicle pric-

ing, inflationary pressures and new claims processes. Traditionally, the second quarter of each calendar year yields the lowest LOR, but it remains to be seen how these industrywide issues will affect this year’s results. The entire industry will play a part in ensuring all collision-related businesses are aligned, not just to offer procedural solutions, but to ensure our mutual customers receive safe and proper repairs, an excellent experience and peace of mind. Enterprise is committed to partnering with insurers, repairers and suppliers on each one of these issues. Through foundational support provided by the Enterprise Holdings Foundation, Enterprise is spearheading the Collision Engineering Program, in partnership with Ranken Technical College. The program, designed to attract and develop entry-level talent to fill essential roles within the collision repair industry, is piloting at four schools nationwide. For more information, visit www.bea collisionengineer.com. Source: Enterprise

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Please contact these dealers for your Honda or Acura Genuine parts needs. HONDA CALIFORNIA

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Galpin Honda Mission Hills

800-GO GALPIN 818-778-2005

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Honda of Hollywood Hollywood

800-371-3719 323-466-3205

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Dept. Hours: M-Sat 8-5 parts1@hopkinsdirect.com

Metro Honda Montclair

800-446-5697 909-625-8960

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Dept. Hours: M-F 7-6; Sat 7:30-4:30 hondapartsmgr@selmaautomall.com IDAHO

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Honda of Pasadena

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autobodynews.com / JUNE 2022 AUTOBODY NEWS 25

3M Offering Specialized Products, Training, Support to Collision Repair Shops to Help Drive Profit Efficiencies by Stacey Phillips

Report, one of the tools 3M uses to understand driving behaviors, demonstrating driving has increased 100% in the U.S. and is returning to pre-pandemic levels. “The positive news is that driving trends are moving more toward an endemic phase, and I look forward to seeing an improving business as we go through the course of 2022,” he said.

With the pandemic halting mobility over the last two years and accidents falling sharply, the collision repair industry has been impacted worldwide. As a result, 3M has focused its efforts on offering specialized products, training and support to the collision repair industry to help it be more efficient, productive and profitable in 3M Focused on New Prodthe future, said Dave Gunucts to Help Shops derson, 3M’s president and 3M launched two new solugeneral manager of the Autions during the pandemic to tomotive Aftermarket Divi- Dave Gunderson, assist shops with their productivity and efficiency in sion (AAD). president and Celebrating his 34th general manager of collision repair: the 3M™ year with 3M, the indus- 3M’s Automotive Performance Spray Gun and Aftermarket Division try veteran recently shared the 3M™ Cubitron™ II Net (AAD) major trends in 2022 relatAbrasives. With the current raw materials ed to collision repair and the ways 3M AAD businesses are focusing on shortage, paint companies, like all supporting their customers. companies, have had to raise costs. Gunderson pointed to statis- Gunderson said the industry is starttics from an Apple Mobility Trends ing to think long-term and focus on

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with shop productivity and eliminate some of the concerns. “We have been in the indus-

try for a long time and our job is to bring innovation and solutions to problems to the market,” said Gunderson. The lightweight, versatile 3M™ Performance Spray Gun was created as a cost-effective and easy-to-use product for shops. Designed to deliver a consistent and professional paint job every time, 3M’s spray gun has demonstrated positive benefits for shops with the high paint transfer efficiency on repaired parts. Since being introduced to the industry, many customers have realized an average savings of 10% to 20% in paint mix costs. In addition, the paint gun has positive benefits for the environment because fewer solvents are used through the cleaning process. “It’s a win-win-win, and we couldn’t be prouder bringing this innovative product to market,” he said. The company also introduced 3M™ Cubitron II™ Net Abrasives

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during the pandemic. Although net abrasives have been previously used in the industry, Gunderson said the 3M™ Cubitron II™ Net Abrasives use 3M’s patented precision-shaped grain material, which allows the solution to cut twice as fast and last twice as long as other net abrasives families. In addition, it captures more than 97% of the dust created when sanding in a shop. “With a shortage of technicians and competition for labor, employees want a clean, safe environment to work,” said Gunderson. “Our customers understand that dust extraction allows for a much cleaner body shop and paired with long-lasting abrasives, the productivity in sanding can also be met with fewer discs.” Supporting Body Shops Gunderson shared three distinctive ways 3M currently supports body shops: training and education, community and industry engagement, and increasing shop productivity and engagement. With training innovation facilities in more than 40 countries, Gun-

and curriculum offerings for aspiring and current technicians. This includes opening an approximately 20,000-square foot training facility in St. Paul, MN. “Our employees could not be more thrilled,” said Gunderson. “Our team loves working with and advancing the collision trade, and having a brand-new facility with the right equipment and full-size classrooms will allow even more shops and technicians access to 3M™ Cubitron II™ Net Abrasives use 3M’s patented the teams of subject matter precision-shaped grain material experts at 3M.” 3M also takes pride in its com“Anyone can go online and get training on proper repair proce- munity and industry engagement dures,” said Gunderson. “That has efforts. For instance, the 3M team been very successful. Last year, we will participate in paint finish competitions at SkillsUSA in June in trained over 40,000 technicians.” Training is also available for Atlanta, GA. The St. Paul-based apvocational-technical schools and in- plication engineering team makes it cludes information about OEM stan- a priority to support bringing technidards and specifications. In addition, cians into the trade. Finally, similar to the medical 3M partners with I-CAR and OEMs to offer customized in-person and industry, Gunderson said collision virtual training. repairers often spend as much time An important goal for 3M in on the administration side of the 2022 is to advance their training business as on the operational side.

derson said helping educate the next generation of technicians is a priority to 3M. During the pandemic, 3M scaled up the virtual component of its 3M Collision Repair Academy.

The third area of focus is around the support and digital tool integration for body shops. “Our goal is to simplify shops’ day-to-day administrative tasks,” he said. “A lot of materials that are used in repair shops don’t get accounted for on a repair order… some of these are critical, like structural adhesives.” To help shops account for materials, 3M introduced the 3M™ Collision Repair Materials Planner tool, known as CRiMP, about five years ago. The tool enables shops create a repair invoice to account for materials used on an order, reduce supplements and fully account for materials used during a collision repair job. “There are a number of different required materials on a repair order that shops tend to overlook when writing and submitting a repair order,” he said. Gunderson offered the example of using seam sealer on a vehicle. By using CRiMP, it allows a shop to specify how much of the tube was used during the repair and then creates an invoice attached to the repair See 3M Offering, Page 39

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autobodynews.com / JUNE 2022 AUTOBODY NEWS 27

Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

From the Desk of Mike Anderson with Mike Anderson

7 Steps to Implementing Improvements Within Your Auto Body Repair Business “I have all these great ideas, but I can’t get my people at the shop to help implement them.” I don’t know if that’s something you’ve found yourself thinking or saying, but I know as a trainer, consultant and 20 Group facilitator, it’s a comment I hear from auto body shop owners frequently. The problem, often, is shop owners may be great entrepreneurs, but not always great leaders. But it’s a skill that can be learned, through practice. Following the same steps over and over again will help you become a leader who can put great ideas into practice. Here’s my seven-step system for implementing something new at your shop. 1. Choose a goal. Odds are, you have multiple ideas you want to try. Don’t get bogged down trying to do it all: Choose one or two to start; you can come back to the others later. 2. Assign specific tasks. Let’s say you want to “5S” (clean and organize) your paint mixing room to make it more efficient. Choose the person or people who can best help you achieve that, and assign them three to five specific tasks: clean the scale, wash and paint the walls, discard unneeded items, standardize where specific items are to be kept. Don’t overwhelm them by giving them too many items on the action list. You can give them more tasks when they finish the first ones.

But remember that your definition of clean and organized may differ from theirs, so either work with them the first time, or give clear, detailed instructions about your expectations. 3. Determine and gather the needed tools, equipment and materi-

Inspire and lead change within your business using a seven-step process, Mike Anderson suggests

als. Are you asking them to stay late or meet you on a Saturday to work on a special project? Then absolutely don’t kill morale by waiting until then before you run to the hardware store for needed supplies. Be prepared. 4. Determine a timeline and set a deadline. Ask your team if they think the timeline you’ve set seems appropriate. An action plan in writing with the steps or tasks involved and deadlines ensures their buy-in. 5. Check in at the midway point. Those who abdicate rather than delegate forget about an assigned task until weeks later when they notice it’s not done. At that point it’s as much your fault as theirs that it

didn’t get done. One shop I work with agreed they would close out a stack of old repair orders within two weeks. The great thing about electronic calendars are the reminders we can schedule in them. I didn’t wait until two weeks went by to check in with that shop. I called one week later and said, “We’re halfway to the deadline. Are you still on task for finishing up in another week?” 6. Document accomplishments. Keeping lists of successes and “victories”—almost a “yearbook”—will give everyone involved a sense of accomplishment. Any time you’re feeling discouraged, you can look back and see that you’ve worked through challenges and made improvements. Documentation might include checklists and photos as well; once the paint mixing room looks how you want it kept, post some pho-

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The theme of the conference this year is “CIECA Next Gen: Evolving to Meet the Needs of the Collision Industry.” All industry stakeholders, including CIECA members and non-members, are invited to attend. The day prior to the conference, NABC will be holding the Boone Valley Golf Club Fundraiser in Augusta, MO. The conference agenda will be announced later this spring. Source: CIECA

28 JUNE 2022 AUTOBODY NEWS / autobodynews.com

tos that will remind employees of your expectations for how it is to be maintained. 7. To sustain a change, choose someone to audit compliance. Studies have shown a person has to do something 30 days in a row in order for it to become habit. A frequent audit at first is crucial until something becomes habit, allowing for less frequent auditing later. Part of the challenge of getting employees to help implement change is that we all tend to view change in terms of “What is it going to cost me?” or “What am I going to have to give up?” Your job as a leader is to promote your vision, to help your team see what they gain from the change, to help them view it as improvement rather than just change. That’s making a change with your team rather than to your team.

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autobodynews.com / JUNE 2022 AUTOBODY NEWS 29 5/10/22 12:34 PM

Industry Insight with John Yoswick

—John Yoswick is a freelance writer based in Portland, Oregon who has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

CIC Committee Looking at How Estimates End Up on Vehicle History Reports

Shop Showcase

The Collision Industry Conference for example, needs the VIN in order (CIC) Data Access, Privacy and Se- to obtain the needed vehicle build curity Committee in April continued data, he said. with Ed Attanasio its ongoing discussion related to “However, if I’m a dealer and auto body shop estimates resulting I’m selling parts, I only need the in entries on vehicle history reports. last eight of the VIN,” Tagliapietra One key point discussed at the said. “What’s really important is CIC held in Oklahoma City: is the VIN being too widely shared within the industry? with Ed Attanasio “The underlying piece for us is there’s no vehicle build data” included in the VIN, committee co-chair Dan Risley said. “A lot of people assume if you have a VIN number, you probably have build data, but that is not the case.” with Ed Attanasio Pete Tagliapietra of DataTouch said many Pete Tagliapietra of Datashops may be unaware of data pumps running Touch shared a slide showing his on their shop’s computer system, extracting view of which entities in the indusdata for a third party try actually need access to the VIN during the repair and claims process, the industry getting to the point of noting “the list with is not Ed that Attanasio long.” A controlling the VIN, making sure company doing vehicle diagnostics, it’s protected and information isn’t

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shared where it shouldn’t be shared.” Aaron Schulenburg of the Society of Collision Repair Specialists agreed, noting one of the shops that raised this issue nearly faced litigation from a customer who assumed the shop had shared information with a vehicle history reporting company. “He stopped that from happening, because he stopped putting the VINs into repair plans,” Schulenburg said. “He’d put it in, decode the vehicle, pull it out and not have it in there. But that’s not practical.” Sharing the VIN as part of getting parts pricing during the estimating process is one of several theories on how merely writing an estimate on a vehicle can result in an “incident” entry on a vehicle history report; the dealers getting that information could have agreements to share that data with CARFAX or

Media and Publicity for Shops

others. Tagliapietra said another common way to capture estimate data is if there is a data pump running on a shop’s computer system, extracting data for a third party. “Data pumps have become prolific,” Tagliapietra said. “It’s gotten out of hand, from my point of view, because the data has become so valuable. Most shops probably have a data pump, or more likely multiple data pumps, that are sucking the repair line information and personally identifiable information off of every estimate they write.” At past CIC meetings, CCC Intelligent Solutions has said it does not share data with CARFAX. During April’s meeting in Oklahoma City, Jack Rozint of Mitchell International delivered a similar message. Rozint shared the relatively

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short list of companies that receive access to a VIN through his company’s system during the estimating process. He said no VIN data is shared outside of Mitchell Cloud Estimating unless the user enables third-party integrations or EMS/ BMS outputs, which a user can shut off at any time. “If you use our estimating system in a standard configuration, as most of our users use it, without enabling any of those third-party integrations, we don’t send the data anywhere,” Rozint said. “It’s been brought to my attention there may be other information providers that, in the course of writing an estimate, bounce the VIN off a number of dealerships to get pricing information, and that just writing an estimate in another system may actually share the VIN with multiple parties that you may not even be aware of. “But that does not happen with Mitchell Cloud Estimating,” Rozint said. “If just the act of writing an estimate is causing CARFAX to get the data, I’m guessing the estimate wasn’t done in Mitchell. Now

we do allow our customers to export BMS and EMS [data files] to whomever they choose. They can do that without Mitchell’s involvement. We allow our customers control of our data as they see fit for their business. So there’s things that can happen outside of Mitchell’s control, but that’s in the control of the user.” Trent Tinsley, who co-chairs the CIC committee, said the committee has been having ongoing discussions with several vehicle history reporting companies for months, inviting them to speak, and hopes to have that happen at CIC in July. “What we want to aim for is: can a shop explain to a customer, if they were asked, where their data goes,” Tinsley said. “That is what as a committee we are trying to work toward.” “It’s a huge issue for consumers, and we don’t know how to explain to them how [a vehicle history company] got that information,” New Mexico shop owner Scott Benavidez told the committee. Benavidez owns a collision repair shop and a vehicle inspection company, two separate businesses,

using the same estimating system in both. For the inspection business, his company writes a “reconstructive estimate,” showing what work had previously been done on a used vehicle based on the company’s inspection. At some point he discovered even that reconstructive estimate, with no parts ordered, would trigger a new incident report on a vehicle history report for a vehicle already repaired. Benavidez’s concern is shared widely, based on some polling at the CIC meeting. The committee in 2020 developed a set of five Golden Rules for those entities accessing and using shop estimate data; they can be viewed on the “work products” page on the CIC website, www.ciclink. com. The goal was that by getting companies to agree to abide by the rules, the industry could deter data being used without a shop’s awareness and permission. At CIC in Oklahoma City, attendees were asked if they feel those Golden Rules are being adhered to by the majority of their trading part-

ners; 68% said no. Among just collision repairers at the meeting, 88% said they did not believe they were in control of their company’s data and how it’s being shared. Schulenburg said he was surprised by that, because while he understands shops’ frustration, he thinks the data-sharing problems may be caused by a relatively few bad players. “As skeptical as I am about the exchange of data, I believe most companies are doing the right thing,” Schulenburg said. “I think most companies doing the right thing are getting a negative implication because there are some companies choosing to make data aggregation an ancillary business model to their core function. “Everybody in this industry should be concerned about that,” Schulenburg said. “It’s impacting the view of the collision repair facility, and impacting the view that collision repairers have of products [in the industry] that exchange data. We should all be really vigilant so we can trust one another with that exchange.”

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Glue Pulling Repair Becoming More Commonly Used in Auto Body Shops by Stacey Phillips

techniques because it does not remove e-coatings and corrosion proFor more than 30 years, collision re- tection applied to the panel by the pair technicians have experimented vehicle manufacturer,” noted White. with glue pulling repair (GPR) tech- “This yields a simpler, cleaner reniques to fix vehicles. pair that can significantly reduce the The tooling and techniques amount of body fillers and/or paint have improved over the years, al- to finish.” lowing an increasing number of auto White is currently receiving inbody shops to adopt GPR in quiries from hundreds of their facilities, according to shops a month interested in Chris White, president of adding GPR to their repair arsenal. KECO Body Repair Prod “Body work has been ucts. done for so long that a lot “Glue pull repair is of guys think there is only rapidly changing how collision repair work is done,” Chris White, pres- one way to fix a dent,” said ident of KECO Body said White. “It is the least Derek Heinrichs, manager Repair Products of City Collision II in Pittsinvasive, best-quality methburgh, PA. After experiencing GPR od to repair a dent today.” KECO has more than 50 years first-hand and physically doing it, of experience in plastics. Founded in Heinrichs said they will continue us1963, the company was purchased ing this repair method in their body by White in 2004. Two years later, it shop. doubled in size and has continued to expand over the years. GPR is Not PDR In 2018, KECO opened a GPR Like paintless dent repair (PDR), facility and headquarters for body GPR aims to save as much of the repair products in Oklahoma City, original finish as possible so there’s OK. Today, the team manufactures little to no filling, priming and painttabs, tools and accessories and pro- ing at the end of the repair. In addivides training to dent and collision tion, no stud welding is required. repair technicians. Although GPR is similar to The company’s Level 2 GPR PDR in some ways, White said System was awarded the SEMA “GPR is not PDR.” 2021 New Product of the Year in However, he said, with much Collision & Refinish. more time and skill applied and During the SEMA with many times the use of Show, White teamed up additional PDR push tools, with Gene Fetty, KECO’s the GPR process can be a master technician, to share means to a full PDR. information about GPR GPR is mainly used as and demonstrate KECO’s a tool for conventional dent products. His presentation, repair and enables techni“Glue Pull Repair—Pull to Gene Fetty, KECO’s cians to avoid disturbing Paint, and Beyond,” was master technician or damaging the insulation part of the Society of Colliand sensitive electronics on sion Repair Specialists (SCRS) Re- the reverse side of the panel. pairer Driven Education Series and In addition, he said, technicians recorded for future viewing https:// experience less damage to the clear rde.scrs.com. coat and less distortion of the metWhite explained GPR is a al. This leads to less harmful dust, non-invasive cold straightening repair painting and replacement of panels. technique to pull dents with plastic “We’ve found over and over tabs in various shapes and sizes. The again that panels, particularly alutabs are adhered to a panel’s clear coat minum, that needed to be replaced with specialized hot melt glues and are now repairable,” he said. then pulled with lifting devices. A wide range of metals is com“This method of damage re- patible with GPR, including mild moval offers significant advantag- steel, high-strength steel and most es over traditional collision repair aluminum. However, he encourages 32 JUNE 2022 AUTOBODY NEWS / autobodynews.com

repairers always to check the OEM procedures. The GPR Continuum White encourages technicians to think of GPR in terms of a continuum—something that keeps changing slowly over time. “It is that process that can be used very aggressively to move a lot of metal and also a process that can be used with great finesse and detail to be able to move metal and finesse out to a finer finish,” he said. He shared a graph of a GPR continuum, which includes the types of effort related to the repair, as well as how much filler, glaze, sanding and painting are required. “Where you want to get to on the continuum is really based first and foremost on the economics of the repair,” explained White. The GPR Process Fetty then discussed the GPR process and demonstrated using it on vehicle damage that would have typically needed the panel replaced.

He stressed the importance of following KECO’s “6 Cs” process to have good strong pulls every time. The 6 Cs: 1. Clean: Always start with a clean panel for maximum adhesion. “Most of the time, all you need is 99% strength isopropyl alcohol,” he said. “Do not use paint thinner or other acetone-based products---anything that can attack the plastic.” Using a clean towel, follow up with isopropyl alcohol before using glue and tabs on the panel. The last step is to clean with 99% isopropyl alcohol, the glue’s release agent. 2. Check: This involves checking the temperature of the panel, ambient air, tabs and glue; the size of the dent; the type of metal; and where to start pulling. Fetty said temperature is probably the most overlooked part of a successful repair. “The right temperature will guarantee a strong pull,” he explained. “If the glue is See Glue Pulling Repair, Page 39

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Collision Repair Industry Consultant Won’t Let Health Issues Stop Him by Ed Attanasio

What happens when your body starts to fail you, but your mind is as sharp as ever? Do you quit or do you re-invent yourself? This is a question many people in every industry—including collision repair—have to answer at some point in their careers, but it usually when approaching retirement. Chris Maimone has had to face these life-changing issues at the young age of 38 due to some serious health issues requiring more than 30 surgeries. Many people would have understandably thrown in the towel after experiencing a plethora of medical issues like the ones Maimone has encountered. But he apparently doesn’t know the word “quit,” and instead of stepping aside, he is embracing his new role as an industry consultant focusing primarily on auto body shops. Maimone comes from a body shop business family well-known throughout southern California. He earned a bachelor’s degree in busi-

ness administration from California Lutheran University, and entered the industry began by working at Marco’s Collision Centers, which has seven locations. He’s extremely proud of the fact he played an integral role in the company’s success with a mission

Chris Maimone has had health issues that might force many people to early retirement, but they only inspired him to work harder and do a better job. Now he works as a consultant for CARSTAR and is exceeding everyone’s expectations with his knowledge and experience

passion of improving the collision repair industry from the front office to the paint booth and everywhere in between. Maimone started his career in

collision repair from the bottom by washing vehicles, but was learning every facet of operating the shop since day one and progressed quickly, he said. “After a short time, they put me in charge of the San Gabriel shop, where I supervised 50 employees, produced an average daily output of $32,000, generating a 50% gross profit and earned a Customer Service Index (CSI) between 98% and 100%, while keeping all of our DRPs happy,” Maimone said. “I oversaw our production process, which required every department to achieve a successful daily output while keeping our quality standards. This required knowing every vehicle’s in-process and coordinating with each member who came in contact with the car.” The most challenging part of Maimone’s position was checking for quality during every repair, he said. “I am a perfectionist and everyone who works with me knows it,” he said. “If something was not 100%

perfect, I sent it back. To be totally transparent, there were many times I wasn’t the most well-loved person at the shop because I often send vehicles back due to quality issues. It was my task to protect the company’s name and reputation, which meant making sure each customer’s car was repaired to absolute perfection. Our goal was to affirm that the vehicle was always repaired ‘Once, Right, the First Time.’” Maimone hasn’t let his health issues get in the way of performing his job at a high level. “I used to think that to be successful it required a perfect presentation of how I appeared and carried myself,” he said. “I went from being a typical 35-year-old to a man who now uses a walker, but this did not define my success. I knew that I was still damn good at what I do, and now there was an unexpected ingredient of inspiration. When people see the diligence and commitment I give them, it inspires them to go the extra mile and commit to change despite my hurdles. Within my field, this is

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what I’ve always aimed to do.” As a consultant, Maimone loves motivating people to do amazing things, he said. “I’ve been continually drawn to my consultant role solely because I offer an approach that goes beyond the result of what other consultants may offer,” he said. “My job is to advance the mindset of the entire company from I should make changes to I want to make changes! This means we aren’t looking for a temporary fix but a permanent one. I am only successful if the entire team embraces the change, from the owner to the porter. When the company adopts it, the results will last.” In 2014, Marco’s became the first California acquisition for Service King Collision Centers. “They then chose me to be one of the first members of their Southern California market’s quality assurance team,” Maimone said. “This team started with eight locations and grew to 30 locations within two years. I was meticulous when inspecting each vehicle, like I had at Marco’s, but my most important role was coaching the teammates in embodying the same

quality standards.” Maimone was promoted to Service King’s quality assurance team lead for the entire Southern California market within two years. “Many of my days were spent on quality inspections for different locations, which involved one-toone training, group meetings, customized presentations and hosting national calls to help educate the entire team,” he said. “In addition to these, I was on the Pack Board for the Universal Technical Institute from 2016-2018. As an avid advocate for bringing more women into our industry, I also helped one of the UTI students become the first woman accepted into Service King’s technician apprentice program.” Everything changed in 2018 for Maimone. “My body started having problems, and I didn’t know why. The changes were subtle at first---tingling in the legs, numbness in my feet, etc. Then my balance began to suffer, and I had difficulty walking normally. My symptoms quickly advanced, so much so that I had to leave Service King.”

He was diagnosed with a tethered spinal cord, meaning he had excessive scar tissue wrapped around his spinal cord, essentially suffocating it. “Within two years, I had five spine surgeries and seven brain surgeries,” Maimone said. “I lost all of my feeling from the waist down, yet the amazing thing is that I’m still able to walk with the assistance of a walker. I should be wheelchair-bound, but I continually fight and push my body’s boundaries to where I know they can be. That includes fighting for my capability to get back in the field.” In December 2020, Maimone successfully returned to the workforce, albeit through a different avenue due to his spine issues. He landed a job with CARSTAR. “Coaching and making people better has always been my passion, so I decided consulting would be a perfect fit,” he said. “I was invited to be a motivational speaker at the VeriFacts Symposium within that same month. Figureheads and leaders throughout the collision repair industry were in attendance, and

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they learned not only my story but also the framework needed to instill a higher-than-standard collision company.” Integrating into three locations for CARSTAR and moving through their production areas on a walker seemed like a daunting task at first. “I had just spent the last 24 months battling a condition that could have made me completely paralyzed, and now I am being entrusted again with the task of guiding companies to success,” he said. “What ended up surprising me was how my refusal to let my body stand in the way of my work ethic had prevented my walker from becoming a hindrance. “It was an amazing experience working with the corporate staff, shop management and shop teammates,” Maimone said. “I know the processes we implemented will help increase their capture rate and help them fulfill their long-term goals. Just as how I am determined to walk one day without assistance again, I too am determined to do exactly what I had done for years— make people and companies better.”

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Day Job/Night Job

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

with Ed Attanasio

She Sold Her Auto Body Shop to Become an Artist buy bird seed. Somebody walked etc. I even used a cat toy the other In the world of collision repair, the- forward? up to my brother and punched him day to create an interesting texture. re are a ton of multi-talented people doing other things when they’re not Lack of education! As cars and he fell and fractured his skull. with Gary Wickert Where do you create the art? repairing vehicles. are ever-changing with legi- He went into a coma, and three and I would bet the average custo- ons of new technology, it is imperati- a half weeks later, he was gone. The murderer got 18 years—semer does not realize the tech, painter ven years suspended—but My studio is in a climateor estimator working on their car is a he has been messing up in controlled three-car garage musician, artist, actor, writer, movie director—even the owner of a champrison, so it looks like he that has exactly enough room for pion Frisbee dog! I have enjoyed inwill be in there for a long zero cars due to all of my artwork terviewing thesewith mega-talented intime. My brother was a reti- and supplies. Stacey Phillips dividuals since I started this column red doctor and I think about in 2008 when I wrote a story about How long does it take to him every single day. I mainly create abstracts Chris Mashburn, a body tech, and create a piece? his beloved Frisbee dog, Mindy. in acrylic, and will paint on This story is about Bianca any surface I find interesFrom start to finish, approRauser, who stepped away from the ting. I choose colors based ximately three weeks. I have with Stacey Phillips world of collision repair and sold on my mood that day. Ra- several art projects going on simulher shop to enjoy life and pursue her rely using brushes, I opt for taneously all the time. I am always art. A major tragedy in her life caunon-traditional methods of looking for new and exciting things Bianca Rauser sold her shop to step away from the crazy sed Rauser to fast track her journey, life of collision repair and pursue her passion for making application such as bubble to create, and that’s why I am doing and part of that includes creating art art wrap, cookie cutters, fun- things like tables, coaster sets, and that has quickly become a signifinels, plastic grocery bags, people seem to like my clocks as cant part of her retirement plan. ve to constantly train to keep up with water bottles, blow torches, marbles, well. with Stacey Phillips correct procedures. I hated the fact How did you get into the col- that I had to fight with the insurance lision repair industry? companies so that we could make safe, OE repairs. I could see that I was working for an in- quality wasn’t always a priority and surance company, and had it began to become an issue. When to interact withwith body shops a lot. I people’s safety is involved, quality is Stacey Phillips was getting tired of the Evil Empi- not negotiable, in my opinion. re when a shop owner offered me a job. I took it, and I absolutely loved How did you get into creamy position. He taught me how to be ting art? Please describe your an estimator and I loved everything process. about it. with Stacey Phillips Art became an outlet for my What were the most satisfyanger and sorrow after my ing and challenging parts of brother was murdered in a random your role in the industry? The Right Part Makes the Difference. There are people out there www.KiaofCarson.com who aren’t crazy about wowith Victoria Antonelli men working in this industry. It has gotten better, but it still exists. When Serving I could make customers happy after S outhern going through the stressful situation C a lifornia of an accident—I loved that part. It 310.507.8595 Fax has also been rewarding getting to 22020 Recreation Rd Mon-Sat 7am-7pm with Victoria Antonelli Bianca Rauser is selling her pieces both know and interact with some of the Carson, CA 90745 Sun 8am-5pm through major galleries in Arkansas and most knowledgeable people in the nationally industry. • Genuine Kia OEM Parts • Efficient Service on All Orders act of violence. I was talking to him • Fast Free Delivery • Find Us On: What are the biggest obstac- on the phone one day, and he told les for the industry moving me that he was going to the store to

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36 JUNE 2022 AUTOBODY NEWS / autobodynews.com

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I worked as a cake decorator for 20 years before I got into collision, so I am comfortable using the left side of my brain. It’s so therapeutic—it is amazing. I also do commissions on occasion, usually images on large canvases. If the art is going

Rauser’s art is hanging in body shops throughout the country and gaining top reviews for its use of color and shapes

to be hanging on a wall in a shop, I will sometimes do the image in the company’s colors to tie it in to the whole look.

Have you had success selling your art through galleries, to friends and/or online?

to hand it off to some really great people, and it’s turned out to be a great decision.

Q: A:

All of the above! My first sales were from me just posting some of my work on my personal Facebook. I am currently in two local galleries—Akib’art and Hidden Talent, both in Fort Smith, AR—and have good experiences at artisan markets. I have a few pieces on my Facebook page, B the Art. Every time I make a sale, it’s so satisfying and fulfilling, it’s like presenting a beautifully repaired vehicle to a customer on a Friday.

Q: A:

Why did you retire from the body shop life?

I had a talented young buyer whom I felt comfortable with taking over what I built. My decision to sell was based upon my frustration with the unethical practices of insurance companies. My original plan was 10 years, but then the murder of my brother altered my perspective and I decided

Coming in hot: Your next parts order

What else are you doing during your retirement?

Traveling, cooking, fishing and spending quality time with friends. And of course, making art and hopefully selling art.

What mediums do you use and are you thinking of using new things to create art?

Mainly I use acrylic on canvas, but I am getting into alcohol inks and pottery as well. I am open-minded to try all sorts of items and products to create a spectacular—or not!—piece of art. I have discovered that art is certainly subjective, and some of my favorite pieces are of little interest to people, while other articles I don’t care for seem to be popular. It “pays” to have a wide variety of exhibits. www.autobodynews.com

SO. CALIFORNIA Galpin Volkswagen North Hills

888 840-8416

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Volkswagen Pasadena Pasadena

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CCC Launches Integration with asTech CCC Intelligent Solutions on March 31 announced asTech®, a Repairify company and a leader in diagnostic, calibration and programming solutions, has joined the CCC® Diagnostics network. The integration makes it easier for repair facilities to capture and document scan information in CCC ONE® workfiles. This streamlined service is available now via CCC ONE. The integration does not require a physical connection between the asTech device and CCC ONE. Information is uploaded wirelessly and the scan report is automatically attached to the vehicle’s CCC ONE workfile. Activation is simple. Repair facilities using CCC ONE select their preferred diagnostic provider(s) from those available through CCC’s network and providers send scan data directly to the workfile. Source: CCC Intelligent Solutions

NO. CALIFORNIA Dirito Bros. Walnut Creek Volkswagen Walnut Creek

925-934-8459

Fax: 925-934-0786 parts@dirito.co

Niello Volkswagen Sacramento

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WASHINGTON

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38 JUNE 2022 AUTOBODY NEWS / autobodynews.com

University Volkswagen Seattle

206-634-8200

Fax: 206-547-1581 M-F 7am-6pm parts@uvwaudi.com www.universityvw.com

Continued from Page 27

3M Offering order. “This helps enhance the profitability of the shop,” he said. A second tool he discussed is Performance Analytics, currently being used in about 350 shops, which aims to help shops manage performance. “You can track shop data and determine where you are and aren’t making money and where you are losing or gaining productivity,” he explained. Owners and managers can benchmark performance against industry standards, receive recommendations on areas of improvement, and have access to two-way integration with body shop management systems and real-time tracking. Both of these standalone programs are being integrated into 3M™ RepairStack™ Performance Solutions, a digital suite of products that allows technicians to scan materials being used on the repair order to track inventory and performance analytics in one system.

“We’ve had a very good reaction from the shops using it over the last nine months,” said Gunderson. The Connected Body Shop Digital Solution Looking ahead, Gunderson said 3M will continue to focus and offer customers not only high-value allied products but also a connected and integrated digital solution. This can be done through the 3M™ RepairStack™ Performance Solutions, which aims to simplify order planning and automate delivery from distributors, as well as offer the capability to organize and track the use of both 3M and non-3M materials. This digital shop tool is currently in the beta phase and will add functionality with the technology asset acquisition of LeanTec. The goal is to increase the shops participating during the second half of 2022 and industry-wide in 2023. During challenging times, Gunderson said 3M is committed to bringing the best end-to-end innovations to market and providing training opportunities to body shops and aspiring technicians.

Continued from Page 32

Glue Pulling Repair too cold, it will crystalize and if it’s too hot, it will prevent proper setup and solidification.” 3. Choose: Based on the facts already known about the type of metal, size of the dent and the end goal will help technicians choose the appropriate lifting tools, tabs, glue and knockdowns. “Most of the time, the repair is going to answer the questions for you,” he said. 4. Coating: If a technician doubts the amount of glue to use when coating the tab, Fetty recommends using extra glue. “It will only slightly affect drying time but will never negatively affect your pull,” he said. “If you are short on glue and it’s not filled edgeto-edge, you will get a bad pull.” 5. Correct: Using controlled pulling techniques to massage the dents out, Fetty advises pulling the lows and knocking down the highs. “Work slow and methodically,” he said.

“It seems the momentum is building day by day for GPR,” said White. “We are seeing many OEMs showing interest in GPR over the last 12 months. We have literally had them tell us, ‘We don’t want to put filler in our cars anymore.’” For more information, visit https:// keco.com/ or https://www.youtube. com/c/KECOBodyRepairProducts.

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6. Continue: By repeating the process, Fetty said big dents are ultimately reduced to smaller ones. “Continue until the panel is ready for filler and the panel is restored without painting,” he said. Another consideration is lighting. “Correct lighting is very important,” said Fetty. “You can’t fix what you can’t see.” The goal, according to Fetty, is to be able to see the dead center or deepest point of the dent with the light parallel to the surface being fixed while the technician’s eyes are perpendicular.

SO. CALIFORNIA

San Diego (800) 548-9124 (858) 300-3331 Fax Mon.-Fri. 7-6 cguth@kmhyundaisubaru.com www.kearnymesasubaru.com

The following dealerships are eager to serve your needs. Call your local Subaru collision parts specialist today!

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40 JUNE 2022 AUTOBODY NEWS / autobodynews.com

Contact These Dealers For Your Kia Genuine Parts Needs Citrus Kia

Ontario (800) 583-7042 (909) 390-0948 (909) 390-0982 Fax scunningham@citrusmotors.com www.citrusmotors.com M-Sat 7am - 6pm Free Local Delivery Ask for Ike, Jimbo, Chris, Juan, Sean, Jeff Se Habla Español

Kearny Mesa Kia

San Diego (800) 635-6669 (858) 560-5033 (858) 560-9648 Fax Largest wholesaler in San Diego with 17 delivery trucks

Kia of Irvine

Irvine (855) 847-3592 (949) 777-2342 Fax

North County Kia

Escondido (760) 945-9939 (866) 888-3074 Fax parts@autogrp.com www.northcountykia.com M-F 7am - 6pm In San Diego Over 10 Years

NEVADA Jim Marsh Kia

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Kia of Carson

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Alhambra (626) 289-7803 (626) 289-8807 Fax kip@kiaofalhambra.com

Carson (310) 221-9101 (310) 507-8595 Fax M-Sat 7am - 7pm Sun 8am - 5pm www.KiaofCarson.com

Car Pros Kia Renton Renton (425) 204-6635 (425) 793-3889 Fax M-F 7am - 6pm Sat 8am - 5pm jgaeir@carpros.com

Kia of Downtown LA Los Angeles (213) 342-0923 (213) 342-0980 Fax M-F 7am - 7pm www.kiaofdtla.com

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Kirkland (425) 823-0188 (425) 284-1790 Fax M-F 7am - 5:30pm Sat 7am - 5pm tthompson@leejohnson.com

Genuine Kia Parts* are specifically manufactured from original engineering specs to ensure the same exceptional quality, performance and safety as when you first drove your Kia off the lot. Plus, they’re covered by our 12-month Replacement Parts Limited Warranty.

not installed by an Authorized Kia Dealer are covered for 12 months from the part only, and any labor charge is the consumer’s responsibility. autobodynews.com / JUNE 2022 AUTOBODY NEWS 41

New Estimates Show Traffic Fatalities Reached a 16-Year High in 2021 The National Highway Traffic Safety Administration has released its early estimate of traffic fatalities for 2021— projecting an estimated 42,915 people died in motor vehicle traffic crashes last year, a 10.5% increase from the 38,824 fatalities in 2020. The projection is the highest number of fatalities since 2005 and the largest annual percentage increase in the Fatality Analysis Reporting System’s history. Behind each of these numbers is a life tragically lost, and a family left behind. “We face a crisis on America’s roadways that we must address together,” said U.S. Transportation Secretary Pete Buttigieg. “With our National Roadway Safety Strategy and the president’s Bipartisan Infrastructure Law, we are taking critical steps to help reverse this devastating trend and save lives on our roadways.” The Bipartisan Infrastructure Law places a strong emphasis on improving safety and includes the new Safe Streets and Roads for All program, which just opened its first round of applications. The program, the first of its kind, invests up to $6 billion over five years to fund local efforts to reduce roadway crashes and fatalities.

The Bipartisan Infrastructure Law now being implemented also advances Complete Streets policies and standards; requires updates to the Manual on Uniform Traffic Control Devices, which defines speeds, lane markings, traffic lights and more on most roads in the country; and sharply increases funding for the Highway Safety Improvement Program, which helps states adopt data-driven approaches to making roads safer. “This crisis on our roads is urgent and preventable,” said Dr. Steven Cliff, NHTSA’s deputy administrator. “We will redouble our safety efforts, and we need everyone—state and local governments, safety advocates, automakers and drivers—to join us. All of our lives depend on it.” NHTSA launched the Click It or Ticket campaign, which coincides with special enforcement efforts to raise awareness about the fact that seat belts save lives, and launched a technical assistance program that will assist states in aggressively addressing a continued rise in fatalities. NHTSA released $740 million in funding for the 402 State and Community Grant Program, Section 405 National Priority Safety Program and

Recyclers Association Leaders Meet with ISRI, IPMI on Catalytic Converter Theft Leadership of the Automotive Recyclers Association (ARA) met with the International Precious Metals Institute (IPMI) and the Institute of Scrap Recycling Industries (ISRI) on May 5 in Washington, D.C. The associations discussed how the epidemic of catalytic converter thefts across the U.S. is having a negative impact on the public and their respective membership. At the meeting, ARA President Marty Hollingshead, of Northlake Auto Recyclers in Hammond, IN, emphasized “professional automotive recyclers do not generally purchase detached catalytic converters but purchase entire vehicles with catalytic converters still attached. Additionally, automotive recyclers are required by federal law to report every vehicle they acquire into the National Motor Vehicle Title Information System.” For several years, automotive recyclers have fallen prey to catalytic converter thieves who break into their facilities and steal cata-

lytic converters from vehicles. Catalytic converter theft has put negative pressure on the industry’s business model because automotive recyclers are purchasing vehicles with the expectation that a catalytic converter will be present on a vehicle only to discover it in fact has been stolen and removed. Over the past two years, ARA has been committed to working alongside law enforcement to help combat motor vehicle theft and catalytic converter theft. Additionally, the associations discussed the lifecycle of a catalytic converter and began identifying points in the chain of commerce where stolen catalytic converters are most likely to be laundered into legitimate business streams. The parties presently agree it would be beneficial to continue conversations regarding catalytic converter theft with the hope each group can reach a better understanding and agreement with one other. Source: ARA

42 JUNE 2022 AUTOBODY NEWS / autobodynews.com

Section 1906 Racial Profiling Data Collection Grants. States are encouraged to use the funding to implement programs to address gaps and opportunities identified during the technical assistance effort, expand partnerships and focus on risky driving as well as safety concerns among vulnerable road users and overrepresented populations. The full-year estimate of 2021 traffic fatalities also provides a look at state-level estimates during the pandemic. As in 2020, all 10 NHTSA regions are estimated to see increases in fatalities. Forty-four states, the District of Columbia and Puerto Rico are all projected to have had an increase in traffic deaths, as compared to 2020. Preliminary data reported by the Federal Highway Administration show vehicle miles traveled in 2021 increased by about 325 billion miles, or about 11.2%, as compared to 2020. Data estimates show the fatality rate for 2021 was 1.33 fatalities per 100 million VMT, marginally down from 1.34 fatalities in 2020. While the fatality rate continued to rise in the first quarter, it declined in the other three quarters of 2021, compared to 2020. Additionally, the traffic fatalities

in the following categories showed relatively large increases in 2021, as compared to 2020: • Fatalities in multi-vehicle crashes up 16% • Fatalities on urban roads up 16% • Fatalities among drivers 65 and older up 14% • Pedestrian fatalities up 13% • Fatalities in crashes involving at least one large truck up 13% • Daytime fatalities up 11% • Motorcyclist fatalities up 9% • Bicyclist fatalities up 5% • Fatalities in speeding-related crashes up 5% • Fatalities in police-reported, alcohol-involvement crashes up 5% To read more about the U.S. Department of Transportation’s comprehensive National Roadway Safety Strategy, which adopts the safe system approach and builds multiple layers of protection with safer roads, safer people, safer vehicles, safer speeds and better post-crash care, click here. To learn more about the Safe Streets for All program, which is currently accepting applications for Fiscal Year 2022, click here. Source: NHTSA

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Galpin Mazda Van Nuys

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916-677-5251 (916) 786-0743 Fax M-Sat. 7:30-6 wholesale@futurenissan.com Parts.FutureNissan.com

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INFINITI TUSTIN

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M-F 7-6 parts@goldenstatenissan.com

Ask for Tom Reeser- Wholesale Mgr.

Parts2682@autonation.com

GOLDEN STATE INFINITI

autobodynews.com / JUNE 2022 AUTOBODY NEWS 43

Consumer Skepticism Toward Autonomous Driving Features Justified In AAA’s latest survey of attitudes about automated vehicles, drivers overwhelmingly want automakers to improve the performance of existing driver support features rather than develop self-driving cars. This desire is backed by another round of AAA testing that reveals inconsistent performance remains a problem with available driving assistance systems, resulting in crashes with a car and a bicyclist. The failures occurred regardless of vehicle make and model. It is the third time AAA has studied these systems’ performance. AAA urges automakers to listen to consumers and improve what is currently available before focusing on future technology. “You can’t sell consumers on the future if they don’t trust the present,” said Greg Brannon, director of AAA’s automotive engineering. “And drivers tell us they expect their current driving assistance technology to perform safely all the time. But unfortunately, our testing demonstrates spotty performance is the norm rather than the exception.” Consumers surveyed told AAA

they are more interested in improved vehicle safety systems (77%) versus self-driving cars (18%). But new testing, the third round by AAA’s Automotive Engineering team in the last few years, found vehicles with an active driving assistance system—also known as Level 2 systems as defined by SAE—failed to consistently avoid crashes with another car or bicycle during 15 test runs. A foam car similar to a small hatchback and a bicyclist dummy was used for this testing. A head-on collision occurred during all 15 test runs for an oncoming vehicle within the travel lane. Only one test vehicle significantly reduced speed before a crash on each run. For a slow lead vehicle moving in the same direction in the lane ahead, no collisions occurred among 15 test runs. For a cyclist crossing the travel lane of the test vehicle, a collision occurred for five out of 15 test runs, or 33% of the time. For a cyclist traveling in the same direction in the lane ahead of the test vehicle, no collisions occurred among 15 test runs.

While the refinement of available active driving assistance systems improves, drivers must remain continuously engaged in the driving task. The research vehicles performed as expected during the closed-course testing for routine situations, such as approaching a slowing moving vehicle or bicyclist from behind. However, all test vehicles collided with either the simulated passenger car or the adult cyclist multiple times during “edge-case” testing, like a car approaching head-on or a bicyclist crossing directly in front of the test car. This reinforces recent AAA research calling for direct driver monitoring systems with camera-based technology to be integrated into active driving assistance systems. “While it may be encouraging that these driving systems successfully spotted slow-moving cars and bicyclists in the same lane, the failure to spot a crossing bike rider or an oncoming vehicle is alarming,” said Brannon. “A head-on crash is the deadliest kind, and these systems should be optimized for the situations where they can help the most.” Active driving assistance systems

are widely available and often called semi-autonomous because they combine vehicle acceleration with braking and steering. Since 2016, AAA has surveyed consumers about driving assistance systems and self-driving cars to track sentiment regarding emerging vehicle technology. Key survey findings demonstrate that while consumer interest in driving assistance vehicle technology remains steady, there is more interest in familiar features that consumers perceive to be designed for their safety, such as automatic emergency braking. Meanwhile, consumer distrust of fully self-driving vehicles remains high. AAA found 85% are fearful or unsure of self-driving technology, a level that has remained steady for the past several years. When transporting their children or loved ones, 85% also said they would not be comfortable with using a self-driving vehicle. A troubling belief in commercially available self-driving cars was also revealed in the data, with 12% incorrectly thinking they could buy such a vehicle while 53% were unsure if they could. Source: AAA

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Boise, ID 800-621-1775 208-672-3494 Fax partspc@lylepearson.com

44 JUNE 2022 AUTOBODY NEWS / autobodynews.com

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Collision Repair Industry Trailblazer Sheila Loftus Dies at 79 Sheila Loftus, an innovator who led collision repair publications and associations, passed away May 11. She was 79. An inimitable businesswoman, a beloved mother, grandmother and friend, and a voracious, enthusiastic lifelong learner, Loftus died of complications from a stroke at Columbia Presbyterian Hospital, in New York City, with her family by her Sheila Loftus side. Born Oct. 18, 1942, Loftus graduated from Shaw High School and Baldwin Wallace College (now University), then began her career as a public school math and science teacher in Cleveland, OH. After a move with her family to Washington, D.C., she worked at a daycare center and did freelance photography before becoming a trailblazer in the collision repair industry as a successful, innovative and influential woman in a male-dominated field. For more than 30 years, Lof-

tus was the editor and publisher of the D.C.-based trade magazine Hammer and Dolly and the executive director of the Washington Metropolitan Auto Body Association (WMABA). In addition, she founded the CRASH Network, a weekly publication of industry news, and co-founded the Women’s Industry Network (WIN). In 1996, she was inducted into the collision repair industry’s version of the Hall of Fame, the Hall of Eagles. Loftus’s impact was international in scope. Hammer and Dolly had subscribers around the world, and she reported on industry exhibitions, technologies and controversies in Australia, Japan, Taiwan and half a dozen other countries. But she also wrote about local events and personalities. “Body Man of the Month” and “Women at Work” features appeared in each month’s Hammer and Dolly.

While Loftus was intent on providing the men and women in the collision repair industry with information they could use to succeed— and to protect their health—she also liked to make her readers laugh. Hammer and Dolly’s “Whoopie Car” issue, in which people in the industry ranked the best cars for sex (and reminisced, in G-rated fashion, about their backseat exploits), was a big hit. So was the annual swimsuit issue. At once a parody and a tribute to Sports Illustrated’s famous nonsports issue, Hammer and Dolly’s version made a model of anyone in the industry brave enough to pose next to a car, truck, van or motorcycle in a swimsuit and a smile. After Loftus retired from the collision repair industry in 2008, she bought an apartment in New York City’s Washington Heights neighborhood below where her daughter, son-in-law and two grandsons lived. Known far and wide as “Grandma She-She,” she befriended (or so it seemed) half of Manhattan. Source: The Cleveland Plain Dealer

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The National Auto Body Council (NABC) President’s Award is designed to honor the NABC member company that supports the vision of the NABC through donation of its time and resources. For 2021, the NABC President’s Award was presented to Farmers Insurance, selected by a vote of the NABC Board members. The Farmers Insurance nomination received overwhelming support from the NABC Board based on Farmers strong commitment to the NABC. Throughout 2021, Farmers Insurance assisted with the gifting of nearly 30 NABC Recycled Rides vehicles, and provided its staff with the time and resources to act as chairman of the NABC Fundraising committee and support NABC activities. In addition to presenting Farmers with the NABC Presidents Award, the NABC will make contributions to two organizations in the recipient’s honor— one selected by NABC and one by Farmers. Source: NABC

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1Collision, Auto Techcelerators Partner

Volkswagen Bringing Back Scout Brand with Electric Truck, SUV by Maria Merano, Teslarati

1Collision and Auto Techcelerators, LLC have announced a partnership where Auto Techcelerators will provide consulting, software, mobile apps and training to help 1Collision affiliate locations open and operate ADAS service and calibration businesses. 1Collision affiliates will now have access to advice, training, software, mobile apps and other solutions that will help them launch and operate a profitable ADAS services and calibration business in their local markets. The agreement provides support for site identification and preparation, equipment selection, software and mobile apps that identify ADAS systems, components and required calibrations to managing their calibration businesses and documenting, invoicing and validating all aspects of the calibration process.

On May 11, Volkswagen Group’s Supervisory Board confirmed the company’s plans to launch an all-electric pickup truck and rugged SUV for the U.S. market. VW plans to produce the electric pickup truck and rugged SUV under the Scout brand, which it obtained in 2021 when Traton Group—one of Volkswagen Group’s commercial vehicle subsidaries—purchased Navistar, formerly known as International Harvester. Volkswagen aims to start production on Scout’s EV products by 2026. The Scout brand will help VW break into the electric vehicle market in the U.S. “After Volkswagen’s successful turnaround in the U.S., we are now taking the opportunity to further strengthen our position in one of the most significant growth markets for EVs,” said Herbert Diess, CEO of Volkswagen AG. “Electrification provides a historic opportunity to enter the highly-attractive pickup and R-SUV segment as a

Source: 1Collision

Group, underscoring our ambition to become a relevant player in the U.S. market.” The European automaker aims to achieve 10% market share in North America by 2030, with a focus on battery electric vehicles (BEV).

Volkswagen announced on Twitter it is bringing back the Scout brand with an all-electric truck and SUV. Credit: VW/Twitter

VW also announced a $1.7 billion commitment to boost its battery-electric vehicle lineup, R&D and manufacturing in North America. The U.S. is central to its expansion plans. Volkswagen plans to build a dedicated battery cell production factory in the U.S. “Success in the SUV & pick-

up segment is key for further profitable growth in the U.S. And now we have a unique opportunity for market entry,” said Arno Antlitz, CFO of Volkswagen Group. “The size of the full-size segment gives us the opportunity to achieve higher unit sales with a small number of models. This offers additional return opportunities.” Volkswagen will face fierce competition in the EV pickup truck and SUV market in the U.S. from legacy automakers and EV startups alike. Ford seems serious about dominating the electric pickup truck market with the Ford F-150 Lightning and other upcoming products. Rivian will be another of VW’s contenders in the EV pickup truck and SUV market. Then there is Tesla, which will start Cybertruck production next year. Tesla CEO Elon Musk believes Volkswagen has made the most progress out of all its competitors in the EV market, acknowledging the work VW put into developing electric vehicles and entering the market during his recent interview with Financial Times.

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