Going the extra mile Many garages have been offering additional services over the past year to enhance safety and convenience for customers. We highlight the regional winners of The Motor Ombudsman’s Garage Star Awards and talk to winner Dukes AutoTech who see going above and beyond as part of their normal service
Over 800 nominations were received, describing the exceptional levels of service and work that they had experienced within workshops nationwide. These were whittled down to 24 finalists, and a panel of judges determined the winners of the eight regions, see overleaf.
COVER STORY
Last November, The Motor Ombudsman announced the winners of its first ever Garage Star Awards. This enabled workshop customers throughout the UK to nominate individuals and garages accredited to its Motor Industry Codes of Practice for Service and Repair, that had gone above and beyond to assist them during 2020.
Dukes AutoTech, an independent garage in Cornwall, emerged victorious as the national winner of the first Garage Star Awards, after also claiming the top prize in the West of England. The St Austell-based husband and wife-run business was recognised by the judging panel for its exceptional level of care and service and going beyond the call of duty to help a customer after their vehicle broke down.
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