autotechnician magazine Nov/Dec24 by Autotechnician magazine

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OESAA member

Dear Reader,

In our final double issue of 2024, we highlight useful resources to support effective garage management, consider the return of investment of providing ADAS recalibration and hear from suppliers of training, equipment and replacement parts for alternative powered vehicles.

We have made some design changes to our digital issue to make it easier to read onscreen, please let us know what you think!

We hope you enjoy the issue and we look forward to welcoming new contributors in the January issue and sharing news of the events we have planned in 2025.

Nicola St Clair Editor Nicola@autotechnician.co.uk

facebook.com/Autotechmagazine x.com/autotech_mag

* View and download previous digital issues at: www.autotechnician.co.uk

Government targets fake car parts

The government has launched a campaign to warn motorists against buying fake parts, as a new survey* reveals that one in six respondents said they had purchased a counterfeit part in the past 12 months alone.

OECD research has estimated that counterfeit parts imported to the UK were worth almost £1billion in a single year. The ‘Fake Always Breaks’ campaign – spearheaded by the Intellectual Property Office (IPO) – alerts drivers to the life-threatening dangers posed by counterfeit items such as brakes, headlights and airbags.

Many of the most commonly purchased fake car parts in the UK pose significant safety concerns if faulty, including car batteries (bought by 25% of motorists who admit to buying counterfeit parts), tyres/wheels (23%) and windscreen wipers (19%). Worryingly, 14% of motorists who had purchased fake car parts bought counterfeit airbags, while over a tenth (12%) bought fake brake pads or discs.

Although many purchases were made unknowingly, almost three fifths (58%) of motorists who have bought cheap parts said they did so with the knowledge that the part was counterfeit, with 31% citing cost savings as a reason.

Miles Rees, IPO Deputy Director of Enforcement at the Intellectual Property Office, comments: “As we enter the darker, colder, icier months, driving can become more hazardous. This is why it is now more important than ever to highlight the dangers of fakes to motorists and help make every journey as safe as it can be. Our ‘Fake Always Breaks’ campaign aims to arm drivers with the information they need to spot a fake, avoid the risks and report sellers.”

The IPO’s campaign is supported by the Independent Automotive Aftermarket Federation and the Independent Garage Association, IGA, who will be helping to raise awareness among members. Stuart James, Chief Executive at the Independent Garage Association, says: “Garages should ensure that they avoid using customer supplied parts and fit parts from trusted suppliers and reputable vehicle parts distributors. This practice not only enhances the safety of vehicles but also reassures customers that all components meet the required specifications.”

“We actively encourage any garage that identifies counterfeit parts to report them through the various channels highlighted in the IPO advice. Together, we can combat this issue and contribute to safer roads for all.”

To find out more and how to report them, visit: bit.ly/fakealwaysbreaks

*IPO commissioned Censuswide to conduct online research among 1,394 UK motorists with responsibility for maintaining/servicing a vehicle in October 2024

Stuart James, Chief Executive of the Independent Garage Association (IGA), comments on the Government’s recent Budget initiatives aimed at fostering growth for small businesses

Business Rates

“The IGA is pleased to see the small business rate freeze maintained for now, which helps our members with the confidence to invest and innovate while delivering essential services to motorists across the UK.”

Apprenticeship Levy

“The government’s commitment to reforming the Apprenticeship Levy is a promising step toward alleviating the skills shortage facing the automotive sector. We look forward to seeing how the reformed levy will be shaped to meet the needs of employers, providers, and learners, providing value for money and helping to bring muchneeded talent into our sector.”

Minimum wage

“With the upcoming increase in the National Minimum Wage to £12.21 and a rise in apprentice wages, we are concerned that these rising costs may make it difficult for independent garages to justify hiring apprentices. While we recognise the intention to make apprenticeships a more attractive pathway into skilled employment, this significant wage increase could place a strain on businesses operating on tight margins.”

National Insurance

“The increase in National Insurance contributions (NICs) from 13.8% to 15%, coupled with a lowered payment threshold, poses a significant financial burden for independent garages. This rise restricts their capacity to hire and upskill employees, potentially affecting investment, growth, and recruitment. We urge the government to reconsider these increases, as they may ultimately jeopardize the long-term stability of this essential sector.”

Corporation Tax

“The IGA welcomes the government’s commitment to maintaining Corporation Tax at 19% for small businesses, providing independent garages with the stability needed to invest in their operations and workforce, both crucial for adapting to rapid technological changes in our sector.”

Stuart James concluded: “While we appreciate certain supportive measures, it is essential for the government to consider the cumulative financial pressures faced by our sector. Continued support will enable small businesses to navigate economic challenges and invest in sustainable growth.”

Drivetrain issues and garage customer service receive most complaints according to the Motor Ombudsman, read the article here

IS YOUR EQUIPMENT ENGINEER GEA

The Blend 2024

September, Birmingham

The not-for-profit Blend 2024 conference was a sell-out and brought aftermarket professionals together for an action-packed Saturday. Pictured is James Dillion, in full swing, during his discourse on Artificial Intelligence.

Combining a social event, technology updates, business advice, a strong focus on wellbeing, good food and a touch of nudity, Rob Marshall gives a big thumbs-up to Garage Hive's fifth annual conference and networking day

What is the similarity between The Blend and Alton Towers? A day is insufficient to see everything. Indeed, there was so much going on that each visitor had to prioritise the issues that affected them the most. This was not easy, considering the variety on offer.

Who was there?

EV doyen, Matt Cleevely, built on last year's exchange about electrification, by updating us on what his business, Cleevely EV, has learnt within the last year as it expands. He shared information about how garages can make a profit from BEV repairs, while detailing the tasks that they would most likely encounter.

Matt Robinson (LKQ Euro Car Parts) continued the theme and explored new revenue streams, while explaining how workshops can capitalise on technological advances to ensure that they remain future-fit.

Representing Castrol and The Race Group, Dan Bridges and Dave Roberts continued the technical premise, by explaining why correct OEM-approved oil is so important. They also detailed the challenges of both DPFs and wet belts and how using the right oil is relevant to their longevity.

Representing the challenges faced by garage managers, Jennifer Webb, from the Cornwall-based HR Vitals, provided valuable staff-management tips that improve job satisfaction, staff retention and workshop productivity. This topic was visited also by Matt Jeffreys (St John’s Garage and RPM Malvern), who detailed the complexities of acquiring an existing garage, including staff retention challenges.

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Other garage owners put aside egos and shared their personal and professional journeys with surprising frankness. Dean Lomas (DC Lomas) detailed how he transformed his life, from tackling a drug and alcohol addiction, to establishing a successful business. 'Womanic', Louise Baker, continued her inspirational tale of passion and determination to transform battles into success. Chay Blyth (Fife AutoTech) recalled how he opened a garage during the pandemic years and explained how he changed his career from sole trader to employing nine staff within three years. Building on Al Preston's talk (from GSF Car Parts) about leveraging digital marketing beyond websites, Nathan Taylor (Walsall Wood Tyre & Service) regaled how he utilised social media to help his business turn over £2 million from a single site. Michael Shaikly (Shaikly Motor Company) highlighted how he boosted profits with ‘customer profiling’. Linked to this theme, Paul Griffiths, from Elite Land Rover, pondered the pros and cons of business scaling.

On the main stage

Several talks proved especially popular. Castrol's Kirstie Foster provided a fascinating talk on how workshops could make their businesses more inclusive for female customers, although several attendees felt that her message was blunted, by focussing solely on one gender, when her points were relevant to everybody.

John Batten (Auto IQ) went overtime, telling delegates how they can succeed in the 'Game of Garage'. His enthusiastic and motivational discourse included advice to garage owners about the importance of personal and business strategies. This included technicians being limited not by their skillset but by their worth to the business, which John valued as £250,000 of gross profit. Controversially, he advocated employing the 'right kind' of technicians and recompensing them accordingly, providing they could hit the gross profit goals. John also highlighted the value of front-ofhouse advisors as vital, because they drive sales in a non-pressure way and highlight your business's value directly to the customer. After explaining how to get the right team, John explained how to get the best customers by using appropriate marketing channels and advocating that every £1 spent in this area should generate £10 gross profit.

One would have expected Andy Crook's talk, on the implication of declining new diesel car sales, to be an insistence that the aftermarket embrace BEVs immediately. This was not the case. By applying a healthy dollop of scepticism to official figures, the founder of Atomic Success also highlighted potentially

Andy Crook's fascinating talk on the 'Death of Diesel' was not all it appeared to be.

The evening dinner was kicked off by David Massey, with a personal and emotional account of wellbeing in our sector, which emphasised the importance of The Blend community supporting the charity, BEN.

Dean Lomas (DC Lomas) and Matt Jeffreys (St John’s Garage and RPM Malvern) hosted a clothing auction, including selling the shirt from Tim Benton's (Oldfields Garage) back...

Award Winners

Garage of the Year – Multi-location garages

Blending work and play

It would be easy to forget that getting together is The Blend's major objective. In addition to talks, aftermarket professionals had plenty of opportunities to network not only with each other but also with suppliers. These included Castrol and The Race Group, GSF Car Parts, LKQ Euro Car Parts, Pichler Tools, Parts Link 24, Pagid, Garage Services Online, Micheldever, 1Tec Auto Hub, Diagnostic Connections, Autotech Group, Auto IQ, Autogem and DC Lubricants. The Speed Networking session, hosted by Katie Haycock from Forge Garage, was especially popular.

The evening event comprised an emotional speech by David Massey (ADS Automotive) on the importance of mental health, which underscored the relevance of BEN, for whom the event raised £12,891.00, bringing the total raised by The Blend community to £15,000.00. Following an opulent three-course dinner, entertainments followed, with awards and a charity auction, to round off a very successful fifth year.

Subsequently, Ray Dilsons, Event Director, thanked the 400 attendees and sponsors. Plans for next year are confirmed, with The Blend 2025 returning to Birmingham’s Eastside Rooms on October 18th, 2025. For more information on The Blend and to register interest, visit: www.theblend.events

Managing a workshop effectively

Finding faults efficiently and resolving them using the best available tools, training and equipment is the main focus in many workshops but time, staff and customer management are essential in ensuring a successful, not just busy, business. Here, we highlight some of the resources available to help garage owners manage and improve workshop processes

Revving up efficiency Management system built on workshop feedback helps garages save time and focus on growing business

The Workauto garage management software was built in collaboration with renowned automotive company Torque GT and offers a powerful set of tools that helps workshops streamline operations, increase efficiency, and enhance customer experience.

Co-founder Reece Charsville explains: “The idea to build the platform originally came when I was taking my cars to local workshops. I got chatting to them about their pain points organising jobs and the failings of their existing software. Being the nerdy software developer and petrolhead I am, I decided to build Workauto!”

Torque GT, a specialist in Japanese performance cars, replaced their existing internal systems with Workauto and report significant improvements in day-to-day operations. The platform allows businesses to eliminate manual processes, reduce errors, and manage their entire workflow from one simple interface. "Partnering with Torque GT was key in developing a platform that truly meets the needs of automotive businesses," said Reece. "It helps businesses save time, cut down on repetitive tasks, and better understand how they are performing, making it easier for them to focus on growing their business and the tasks they want to do."

Mike Gratton, Director at Torque GT, details how its features have benefited their business: “We needed to find garage management software that was intuitive and straightforward. We had progressed from spreadsheets to

another application that was over complicated and created as many problems as it solved. I had met Reece through work, we got chatting and a plan was hatched to start developing a solution. I was involved in the initial design and development, and we iterated over a series of improvements, collaborating with our workshop and admin staff to find the right solutions to the problems we were facing. Using a modern Javascript framework has enabled us to create a fresh feeling and fast user interface that updates in real time between the front of house and the workshop.

“We can report in real-time to check exactly how long we have spent on jobs compared to estimates, as well as being able to report on any non-billable time. The drag and drop interface on the planner makes moving jobs around a breeze. Customer details and job history are always easily on hand and booked jobs get email confirmations and reminders automatically through the system, if you want them.

“We have implemented a vehicle health check appraisal into ‘Techview’ so the technicians can report back on the vehicles they are working on. This makes sure that vehicles leaving our workshop are safe for our customers and this also increases upsell opportunities for booked jobs.

“By using the ‘tags’ feature and the status tabs we can also keep track of jobs that are “On Hold” and define our own customisable labels for them. We can then keep track of which ones are blocked, for what reason and make sure we are on top of chasing suppliers.

“Since we have started using Workauto we have been able to identify productivity issues within our workshop and put measures in place to correct this. We have also seen a significant increase in revenue by feeding back issues found with customers' vehicles using the appraisal system. Customer experience is greatly improved through the automated reminder system and being able to always visually see where the job is in the mix and when we need to give an update. We are really proud of what we have built together, and we have lots of plans for new features and improvements in the pipeline.”

Users can pay monthly or annually for Workauto, with no fixed contract. Autotechnician readers have access to a 25% discount by entering AUTOTECH at the checkout.

The team are happy to come to you and demonstrate the platform, talk it through on the phone or you can just try it for yourself for 30 days, for free. Find out more here: https://bit.ly/WorkAutoAT

Data reveals most common times motorists book their MOT test MOT and service comparison site BookMyGarage has analysed 12 months of internal data to reveal how and when motorists book their MOT test.

Over the past 12 months, it found that 35% of MOTs and services were booked outside normal working hours, with 6pm and 7pm being the most popular times, with 24% of bookings made between 6pm and 11pm, highlighting the importance of having an online booking system. A survey revealed 55% of 3,795 respondents book repairs for their vehicle online.

Jessica Potts, CMO at BookMyGarage, shared: “Our data analysis reveals that 35% of bookings for MOTs and services are made outside 9-5 working hours. This shows the staggering number of bookings and revenue garages miss out on without an easy-to-use online booking tool.

“Consumer convenience is vital, and we can see that many customers are looking to book right there and then, without the hassle of filling in forms and waiting to be contacted.”

Unsurprisingly, it found that September is the busiest month for MOT bookings, due to new car registrations and the impact of 2020’s MOT extensions. Almost a quarter (24%) of all MOT and service bookings annually are made during September and October. BookMyGarage recommends advertising in the first two weeks of the month, with 58% of people making their booking on the first day of the month.

https://bookmygarage.com

Take action to improve business

Andy Crook has created an Atomic Success program, with a mission to help garage owners become more successful in business, delivering free training via his Garage Owners Network Facebook group. Based on the principle of incremental gains and continuous improvement, Andy has built templates and worksheets to enable users to implement what is learnt within their business.

The Garage Owner's Network Facebook Group is specifically for independent garage owners who want to take action to improve their business, sharing the strategies, tactics, and knowledge to build a better business. You simply need to be a garage owner, follow the group rules and provide an email address to benefit from the free training and resources.

Depend on systems, not people

Are you a local garage struggling with inconsistent service quality and inefficient operations? Does your business rely heavily on you, the owner? When you are absent, does the quality of work and customer satisfaction suffer? Are you the owner, working long hours, often handling everything from repairs and ordering the parts to customer service and the bookkeeping? Does all this leave you no time for strategic planning or business growth? Then this is the training topic for you…

Within this 21-minute video, Andy uses a case study to talk about why you need to build systems within your business.

Why mentoring will give your business a competitive edge

By autotechnician resident HR columnist, Amy Blick

I have noticed a shift in people’s perception of mentoring and how it can benefit not just the individuals being mentored, but also the business bottom line. In days of old, mentoring was regarded as the preserve of big businesses with big budgets. A mentor, often charging eyewatering sums, would come into the business and impart their skills and mentoring expertise, usually to the most senior people.

Thankfully, today a growing army of small businesses are cottoning on to the many benefits of mentoring. For an SME like a workshop, it tends to happen organically and without a formal title – at its heart, mentoring is the professional and personal development of an employee by a more experienced colleague. So, you may already be a champion of mentoring but have not thought of it as such.

I would encourage any workshop to consider mentoring because it’s perfect for developing talent from within, for encouraging positive collaboration and for building on all the great things you have worked so hard to create. Read the full article here...

Management functions that grow with your business

Garage Data Systems, GDS, has provided software to both small workshops and large-scale garages for over 17 years, to improve the processes involved in managing a workshop. Features include integrated invoicing, linked directly with leading accounting systems like Sage, Xero, and QuickBooks, as well as automated reminders to reduce no-shows.

Integration with Haynes Pro E3 gives access to vital technical data quickly and GaragePay is a built-in payment system, allowing fast, reliable payments and flexible funding for the garage.

The system is evolving into a cloud-based platform and an enhanced customer portal will allow customers to see status updates, receive live notifications, access full vehicle histories, approve job sheets and estimates online, and communicate directly with the garage.

By early next year, GDS is launching three tailored packages: LITE, PRO, and GDS Platinum, with each offering various levels of functionality depending on the garage’s size and needs. The LITE Package focuses on core features such as customer and vehicle management, diary management, job sheets, invoicing, VRM and Postcode Lookup. The PRO Package enhances the offer with features like online booking, multisite management, and enhanced stock control. The Platinum Package is the most comprehensive, offering advanced functionalities including video integration, enhanced customer portals, and barcode scanning.

www.gds.co.uk

Car

Care Evening for motorists breaks down barriers

Complete Car Maintenance in Surrey recently hosted their first Car Care Evening to provide vehicle owners with practical insights into essential maintenance and to highlight what goes on behind the scenes within the workshop.

One of the guests volunteered their vehicle for live demonstrations, with a hands-on demonstration of oil and fluid checks, emphasising the importance of regular oil maintenance and showing attendees how to check other key fluids such as brake fluid, screen wash, and coolant.

The topic of tyre care generated a lively discussion, especially around tyre sizing and the often-overlooked issue of tyre age. CCM owner Stuart White demonstrated how to check tyre tread and inspect for wear, using examples of damaged tyres to illustrate the importance of regular checks. He also explained the value of proper wheel alignment, highlighting the cost-saving benefits for vehicle owners. Another key highlight was the demonstration of how to safely jump-start a car. Feedback from guests was united in their praise for CCM for showing them how to help maintain their vehicles and demystify the workings of a workshop. Their proactive approach was rewarded not only with useful tips but also Winter Check packs, courtesy of LKQ ECP.

Access essential services via Delphi’s new DS Hub

Delphi has streamlined access to diagnostics, training, how-to videos, technical data and parts information within its new DS Hub.

“The new DS Hub is a comprehensive, centralised digital ecosystem,” says Phil Mitchell, Workshop Solutions Lead at Delphi. “It’s an all-in-one approach that simplifies the workflow and allows technicians to focus on completing the job efficiently.”

It serves as the new home page for DS users, making it quick and easy to find key resources without having to switch between systems. Delphi has plans to release updates for the DS Hub in 2025, which will include advanced remote diagnostics features.

www.delphiautoparts.com/en-gb/diagnostics-test-equipment/ds-hub/

New features include customer self check-in

Garage Hive, the community-driven garage management system, has introduced a wave of new features and updates to further boost garage productivity.

Garage Hive Copilot is a new AI tool designed to make it easier to communicate with customers by automatically drafting descriptions for vehicle health checks, sales invoices and other tasks. “It can generate suggested text based on vehicle inspection data, explaining the need for specific services or repairs,” said MD Ray Dilsons. “It’s integrated directly into the existing workflow, so there’s no additional setup.”

For customers wishing to ‘self-check-in’ their vehicle, Garage Hive has introduced a pre-check-in option. Before their appointment, garage customers receive a message allowing them to confirm details.

Garage Hive now integrates with ServiceSplit, making it easier for workshops to offer flexible service plans to their customers. This new feature helps vehicle owners spread the cost of servicing and repairs, while garages can easily manage payments and keep track of balances directly within Garage Hive.

Real-time work status updates enable customers to track progress of their vehicle's service from start to finish, eliminating the need for frequent status inquiries and Timetastic, a popular staff leave planner has now been integrated. Garages can also now better manage their oil inventory with a revamped Castrol oil lookup feature.

MOT platform designed to boost standards and tester skills

Multi-site workshops could benefit from Autotech Training’s web-based platform MOTsafe, which provides a comprehensive snapshot of vital MOT data from each garage, boosting efficiency and enabling owners to take proactive measures to safeguard compliance.

Multi-franchise group Brayleys Cars implemented MOTsafe after sporadic monitoring of MOT data left them vulnerable to oversights that could have serious implications. It enabled them to identify anomalies quickly, most notably, an MOT logged twice in one day due to a system crash. They were able to alert the DVSA and rectify before it escalated.

A notable advantage for Brayleys was the ability to analyse critical metrics, including retest speeds and Pass after Rectification at Station (PRS) rates. This also opened up new avenues for identifying training opportunities for their MOT testers.

www.autotechtraining.co.uk

Gain rewards and training through myComma

myComma is a new, free-to-register digital platform that provides rewards, training and technical tools for users.

Points can be earned from every Comma purchase, which can be exchanged for gift vouchers, branded items and workshop consumables.

A VRN tool assists workshops in selecting the correct oil grade and products for most European vehicles and its Stock Profiling tool makes oil management simpler by helping garages to stock the right oil in the right pack sizes.

Members can also access MOT data through the platform, as well as training videos to grow their knowledge of oils and lubricants.

Test, don’t guess!

Vehicle: Audi A3 1.6 TDI CR 2016, engine code DBKA

Mileage: 54,822

Fault codes: P245800, P066C00, P066E00, P066A00,P0030, P0036, U112300, U042800

By Des Davies AAE MIMI, Top Gear Motor Services

Customer complaint: The vehicle would not drive over 20mph and the check engine light was on with the glow plug light flashing. There was a warning on the instrument panel ‘Particulate filter system full’ and the customer stated that new glow plugs were needed.

The customer had already been to two garages who had attempted to perform a DPF regeneration but failed. They had scanned the vehicle for fault codes and advised the customer to fit new glow plugs, but they were not willing to change them in case they broke off when removing them, causing more problems and cost.

I informed the customer that I do not fit components on the recommendation of other garages and that I needed to scan the vehicle systems and diagnose the faults, I would then advise the customer of the best plan to fix the issues.

My first task was to confirm the faults that the customer was complaining about, yes there three lights displaying on the dashboard and the vehicle, when on the test drive, had a maximum speed of around 20mph – well, what's the problem then? The speed limit in Wales has now been reduced to 20 mph! But on a serious note, my analytic plan was to gain access to the OBD connector and connect my scanner to interrogate and extract any codes in the system and to also have a look at live data PIDs to see if any of these could help me set up a diagnostic plan and do some checks on this system.

Figure 1 shows the results of the fault codes stored within the PCM amongst other codes within other units. The particulate filter regeneration, glow plugs and O2 heater codes stood out here for me so I wanted to check these components to confirm that they were operating correctly.

I didn’t think the particulate filter regeneration code was the cause of the problem but a symptom of the other codes, so these needed to be addressed first.

If only the particulate filter symbol is on the dashboard, you should be able to drive the vehicle above 50mph for 20 to 30 minutes on the motorway to regenerate the particulate filter, but if there are more lights on the dashboard, the engine malfunction and a flashing glow plug symbol light, the vehicle will not self-regenerate and needs a electronically forced regeneration to address the fault codes concerned and extinguish these lights on the dashboard.

I checked the live data PIDs to see if they could provide any clues, but all looked good. To try and work smarter and not harder, I accessed wiring diagrams for the circuit to help me understand how it operates and to locate the components for testing. Figure 2 is an image of the engine system, Figure 3 is the system and component wiring diagram, Figure 4 provides the fuse and relay locations.

Figure 1

Figure 2

Figure 3

Figure 4

Looking closely at the fault code for the glow plugs it read ‘Glow plug circuits 1, 2 and 3 low’, this suggested that the circuits themselves may have a fault, but I have been bitten before, so I wanted to check the fuse and the circuit wires going to the glow plugs first and then test each glow plug for correct operation before attempting to replace them. My first rule here is don't go chasing fault codes, test don't guess.

I located the glow plug fuse and used my trusted test light on both sides of the fuse, it was operating correctly. Since I was at the fuse and relay box, I may as well test the O2 heater codes for sensor 1 and sensor 2, see Figure 5, and because the codes suggested both sensors or circuits were at fault, it made sense to test the fuse which sends power to both these sensors, to verify that the power to both these sensors are of the correct specifications, which they were.

I tested each glow plug using an Ohmmeter between a good earth/ground and the glow plug connector. This tests only the resistance of the heater coil that we can check against the manufacturer’s data, but it does not stress the glow plug under any load, and these were all within the manufacturers specifications. Glow plug 1 heater resistance was good (1.2) glow plug 2 also good (1.1), as well as the third (0.9), and fourth (1.2).

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Figure 5

The next test was to check the glow plug heater coils under a load using my test light and all the test lights lit for each one, indicating that the glow plugs were functioning correctly by only testing with a small load.

The only other test is to remove the glow plugs and test on the bench to visually determine that the glow plus are heating up, but as the glow plugs can break and shear off, this would be the last test I resorted to. I did not want to remove the glow plugs and shear one or more off only to find out that they were functioning correctly.

Alternatively, you can remove the injectors to the cylinders and switch the ignition on to initiate the glow plugs and peer down the injector orifice to see if you can see the glow plugs glowing and functioning correctly.

The fault codes PA006A00, PA006C00 and PA006E00 indicate that the glow plug circuits are low for glow plugs No's 1, 2 and 3, and number 3 being a pressure sensed glow plug, I used an amps clamp to test the individual circuits to check the current flow for each one.

Glow plugs 1, 2 and 3 had 11A, 19A and 23A, and glow plug 4, which had no fault code, had only 5.14A of current in the circuit, see Figure 6. I would have expected around 15-20A.

The glow plug test results were good and because the fault codes indicated a fault with the glow plugs, don't go fitting unnecessary parts. It was time to develop a strategy to find the faults on this system. My next plan for testing was to locate the electronic glow plug relay, so I needed technical data to locate this relay so that I could test the component and its wiring. Relay no. 511 is the glow plug electronic relay, see top left in Figure 7 Figure 8 on the next page, shows the electronic relay unit pin numbers and configuration.

I used an ohmmeter to test for continuity between the relay terminal and the glow plug terminal at the glow plug end – all the glow plug cables were showing good continuity between the relay terminals and the glow plug connectors. All the individual terminal connectors going to the glow plugs were good with low resistance on all the wires. Resistance of the wires going to the glow plugs good (1.1). And just to prove they are good, I like to do a quick check using a test light to test them under load, see Figure 9

I like to confirm the voltage drop of each circuit to check the correct operation of each circuit, the more tests we can perform on these will help to diagnose these systems accurately and confidently.

In this voltage drop test, I used a power probe connected to the relay terminal that goes from the relay down to each of the glow plugs, and connected a 482-headlamp bulb between the glow plug end connector and a good engine ground/earth, to check all the glow plug leads individually.

Figure 7

Figure 9

Figure 6

They all shone brightly, indicating no excessive volt drops in the circuits or high resistance. The test results from all the components and circuits indicated that the electronic relay had an electrical fault within the relay itself. There are no tests you can perform on the relay apart from checking all the inputs to the relay the ground/earth side computer inputs and all the glow plug wiring circuits.

I was not confident to order a new electronic relay, as these relays are like mini computers with electronic circuits built within them, all we can do is test the inputs and the outputs of them and compare with manufacturer’s figures.

The readings after fitting a new electronic glow plug relay unit were:

Glow plug 1, 22A

Glow plug2, 24A

Glow plug3, 21A

Glow plug4, 21A

I ran the vehicle up to working temperature and then located the DPF pressure sensor and removed the pipe going to the inlet side of the DPF. I then used my DPF soot cleaner kit to spray inside the DPF and clean the soot. After soaking for 10 minutes, I started the vehicle and ran at 2,500rpm for 30 minutes to help dislodge and clear the soot particles from the DPF filter.

Figure 10 shows the results of the DPF PIDS after the clean, with the pressure sensor reading now at 2mbars of pressure. I cleared all fault codes and then rechecked for any codes that reappeared, but no fault codes or symbols displayed on the instrument panels.

I find that a good few garages do not fully understand how a vehicle with a DPF system operates and functions correctly, they tend to change parts by relying on scan tool results – they extract the fault codes and then try to fix the vehicle from these results but end up being burnt with one unhappy customer.

Understanding how the system and components operate is key in helping you to diagnose and fix the vehicle. Knowledge is power and experience with the help of technical data and wiring diagrams are essential – test don't guess!

Using the correct tools and equipment provides us with the correct diagnostic approach and gives us confidence with the testing methods and results. The vehicle was now fixed with a very happy customer.

Figure 8

Figure 10

ADAS calibrations are viewed as essential to complete many modern car repairs safely. The operation can be profitable but it demands capital investment in hardware, software and training.

ADAS: Becoming future perfect

While the jury is out on when electrification will take over, ADAS is well-established already, leading Rob Marshall to contact the leading equipment providers to see what they can offer garages, who are investing in their immediate futures.

With ADAS being crucial to a safe repair, some garages sub-contract ADAS calibration. Yet, an increasing number are bringing the work in-house. Should this be your goal, there is a variety of companies that can help.

Two in One

Realising that wheel alignment is vital to successful ADAS calibration, LKQ Euro Car Parts focusses on the Autel IA900, which integrates both tasks. Therefore, it is a dual revenue tool, offering both wheel alignment services and ADAS together. LKQ ECP says that Autel's IA900 combines seamless ADAS identification, wheel alignment adjustment and ADAS calibration with comprehensive reporting. It also is ideal for all-makes garages, featuring an 85% (and growing) UK car parc coverage.

IA900 costs begin at £18,995, with the average kit costing £27,000 - plus VAT. LKQ ECP predicts that, based on this average price, a garage will achieve payback in only 19 weeks. This calculation is based on five weekly alignments/ calibrations, each with a £280 invoice value.

After-sales support is offered through both LKQ ECP's in-house diagnostic team and Autel UK. The LKQ Academy training sites, including those in Glasgow, Sunderland, Manchester, Tamworth and Avonmouth, are all equipped with Autel IA900s, allowing plenty of opportunities to try before you buy. You can also contact your local branch, who should be able to demonstrate the kit.

Being an OE supplier and a leading proponent of OEM ADAS equipment, one would not expect HELLA to stand still with its aftermarket offerings - and it does not. While the CSC-Tool Digital is well-established, the firm introduced its new CSC-Tool X 20 in September, which will go on sale next spring.

Hella Gutmann has designed its new CSC-Tool X 20 to blend into a modern workshop's existing regime. The firm cites cloud integration, seamless documentation production and semi-automated processes as the main advantages. This means that it can handle the entire calibration process unaided, while documenting every step

ADAS number crunching

13% of UK cars have ADAS; 2% of technicians are qualified to work on them.

(source: IMI TechSafe data)

Reliable repairs with Bosch eXchange

Since all worn parts and components are consistently checked for exact compliance with the permissible tolerances, the BX products have a long service life and work reliable.

boschaftermarket.com

into a report. The diagnostic device is needed only for the final calibration stage.

Being app-controlled, and having the capability to connect to the cloud via Wi-Fi, the CSC-Tool X 20 accesses the latest vehicle data and links to existing Hella Gutmann diagnostic devices, such as the mega macs X, mega macs S 20 and the latest mega macs PC Second Edition (SE). The resultant rapid data exchange speeds the process and minimises data entry error risks. Furthermore, it provides additional flexibility for vehicle-specific systems, including laser sensor calibration for the latest Audi models.

As the CSC-Tool X 20 offers a tailored solution, Hella could not quote us specific prices. This is because it marries equipment specifications with the specific workshop requirements, which includes considering the vehicle brands that are encountered. Even so, Hella predicts a payback period of between six and eighteen months, providing that the garage is proactive with marketing and using its ADAS calibration capabilities.

Naturally, you will not be on your own with Hella. It offers a pair of formal, IMI-accredited Advanced Driver Assistance System (ADAS) courses at the newly-opened Hella Academy, in Chipping Warden, Northamptonshire. Firstly, the ADAS IMI AOM 230 provides technicians with the insurance approval needed to work on ADASequipped vehicles. The ADAS Level 2 Award covers calibration, vehicle alignment, workshop requirements and more. Both two-day courses are available to book now, costing £500+VAT.

The upgrade option

ISN Garage Assist has set its ADAS stance firmly in the digital camp. It explains that this format not only saves garages from the hassle of storing car model-specific target boards but it also offers extra flexibility. ISN Garage Assist goes a step further, by saying that its equipment "has been the most technologically advanced, quickest and easiest to use on the market for some time". It is a bold claim. The firm justifies its stance, by the Hofmann Megaplan Digital ADAS Unit relying on lasers and keystone technology that reduces set-up time and secondary measurement taking.

However, there is always room for improvement and ISN Garage Assist has done just that with its ADAS 2 upgrade package for existing machines. ADAS 2 employs Bluetooth to communicate laser-generated distance measurements to the control tablet, making setup and operation faster and easier than previously. Car parc coverage is comprehensive and, as long as your licence is current, Wi-Fi vehicle data and software updates will continue. The firm highlights the Remote Pro option, where operations can be conducted remotely, including checks and coding.

Like Hella, ISN Garage Assist admits that payback calculations are tricky, because ADAS equipment prices vary. However, based on the higher prices at the upper end of the Hofmann Megaplan range (£30,000) and lower calibration charges (at £150), it says that payback will still be under a year, based on four calibrations per week. Being appreciative of the sums involved, ISN Garage Assist provides finance options to help spread the load. Full training and ongoing support are included, too. It also highlights the importance of technician training to obtain the required IMI qualification to comply with Insurance Industry Requirements (IIR), for which the company provides access to its training provider.

Pay as You Go

Should you prefer a non-digital analogue system, but desire the flexibility of digital, consider the OEM-procedurebased 'SUN EZ-ADAS' from Snap-on. This calibration system offers a fast and precise set-up that allows technicians

HELLA GUTMANN's CSC-Tool X 20.

The Hofmann Megaplan Digital ADAS Unit.

to tackle even the most complex ADAS calibrations, using a procedure that has been designed to eliminate user errors.

Snap-on is especially proud of its Target Rental and Support Program, which helps garages minimise the initial outlay to only £4,995, a sum that includes the remote support interface box (worth £2,496). Yet, you are subject to a monthly £199+VAT subscription cost and a per target rental charge.

Snap-on reasons that target rental provides a costeffective alternative to owning boards that are used infrequently. Hiring them allows you to pay only for the time you need the targets, reducing storage requirements, minimising initial costs, and improving your returns. It also permits access to the latest targets, available through a user-friendly hub. Snap-on will look after the logistics and have the boards delivered to you, promptly.

Additionally, Snap-on supports pre-purchase decisions with a dedicated technical sales representative, to advise on the optimal setup. A product support team is also on hand to address queries. Remote calibration is available as an optional service, too, giving the aftermarket professional live access to over 40 OEM master technicians.

Out and about Topdon says that the Phoenix Mobile ADAS system is designed to be one of the most mobile-friendly systems in the market. The enhancements, made to this latest analogue model, reduce storage space and cuts set-up times.

Three packages are available, dependent on the target boards needed: basic (£9,500+VAT), Deluxe (£14,995+VAT) and MAX (£19,995+VAT). All of these prices include the ADAS Licence for software that covers over 70 vehicle brands. Delivery, installation and product setup/usage training are all included.

Bridging the gaps

No ADAS provider admits to covering every single vehicle type but A1 Remote Diagnostics figures that it has the answer, with its dedicated remote service. For instance, one of its customers conducts ADAS calibrations regularly and does everything right, having invested appropriately in not just equipment but also training. Yet, it could not calibrate a Nissan Qashqai's front radar and camera. As A1 Remote Diagnostics had all of the OEM software and techs to

Market sensitivity

When considering the return on your investment, compare the provider's suggested calibration invoice values with the prices that you think your market will stomach.

Available from Snap-on: The 'SUN EZ-ADAS'

The latest Phoenix Mobile ADAS unit from Topdon

The A1 Remote Diagnostic interface

hand, the technician could have the task conducted remotely. This saved the garage not just time but also the hassle and expense of approaching a main dealer.

All you need is the A1 Remote Diagnostic Interface. This plug-and-play device permits dealer-level coding, programming and, of course, calibration. It does not require any specific technician training, because it uses Live Chat with dealer-trained technicians. Furthermore, it complements other aftermarket ADAS & Diagnostic tools and includes free software updates.

Costs vary between £895+VAT, for the Individual Remote Diagnostic Interface, to £999+VAT promotional Mega Bundle price, which adds a router and 12v battery support. Based on these prices, A1 Remote Diagnostics says that garages should expect payback in the first 7-10 tasks.

ADAS: There’s only one way to do the job – correctly

Iain Molloy, one of the industry’s leading ADAS and calibration specialists, is on a mission to help workshops identify when calibration is needed and how to avoid potential liability issues

“Despite ADAS being a major step forward for road safety, the reality for busy workshop owners is that this relatively new technology can be a real pain. And that’s good. It shows there’s a sound level of knowledge about when a vehicle needs calibration, meaning the ‘pain’ is a decision to either invest in ADAS training and equipment, or find a reliable and qualified mobile ADAS specialist to do the necessary work.

What’s not good, is the potential pain that could arise from a vehicle being handed back to the customer without essential calibration work being carried out. If a workshop makes repairs to a vehicle that affects its ADAS – essentially its safety system – then afterwards, it must calibrate the system to operate as the manufacturer intended.

A safety system that doesn’t work effectively, not only presents an ethical problem if the customer is reluctant to pay for calibration and the workshop relents, it could also have potential liability issues if the vehicle is then in a collision because the driver was given inaccurate information by uncalibrated sensors. At this point lives are at stake; the very thing ADAS is supposed to protect.

It’s fair to say most technicians know calibration is needed when you remove a bumper or replace a windscreen. But we talk to many who don’t realise that working on the steering rack, suspension, shock absorbers or simply carrying out wheel alignment, alters the geometry of the vehicle – and therefore its sensors.

And it’s not that technicians are intentionally ignoring the ADAS element of repairs. A lot of knowledge is passed on by word of mouth from a work colleague. Unfortunately, much of it is incorrect or distorted. We work with experienced and highly qualified techs every day, but with ADAS, they don’t always get it right. The problem is, when it comes to ADAS, you don’t always know what you don’t know. It’s something I’m passionate to help the industry address. The message is simple; do ADAS right, or don’t touch it at all. And ADAS doesn’t have to be a pain. You can train, invest and secure an additional revenue stream, or you can partner with a mobile ADAS technician who holds the IMI’s AOM230 qualification. Either of those routes will keep your customers safe and help you to sleep easy at night.”

For workshops who don’t want to invest in ADAS equipment or have the liability of carrying out ADAS work themselves, A1 ADAS Solutions provides a ‘done for you’ ADAS and diagnostics service which covers the whole of the UK. Find out more: https://a1adassolutions.co.uk/services-category/adas-calibration/

3-5 June 2025

NEC Birmingham

Only 15% of stands remaining

The event presents a unique opportunity to showcase your brand, products and services to over 15,000 automotive professionals. Attendees include garages, motor factors, body shops, retailers, dealerships, and detailers—all at the UK’s largest automotive aftermarket trade exhibition.

Book your stand today!

Electric vehicles & beyond

Love them or loathe them, increasing numbers of electrified vehicles will enter independent workshops in the years to come and those who prepare now, stand to win that business. We round-up the training, replacement parts and equipment available to help workshops grasp the opportunity

Lee Chapman, Head of support at the LKQ Academy, highlights courses to upskill technicians, business owners and front-of-house staff

“We recommend our IMI level 2/3 Hybrid and EV training as a priority for garages, as data forecasts a shortfall of 3,000 EV qualified technicians by 2031. The course is specifically designed to cover all aspects of EV and hybrid technology, from diagnostics and troubleshooting to digital servicing and maintenance tasks. Technicians will also learn how to safely handle high voltage systems, air con servicing and auto-stop systems.”

“Our two-day training course ‘Becoming an EV Garage’ starts with an overview of the plug-in market in the UK, before covering how to make hybrid & EV servicing and maintenance a profitable workstream. Technicians will participate in hands-on training on everything from charging systems, maintenance procedures and thermal management in EVs, through to developing effective marketing and advertising strategies to attract new customers.”

“We believe it’s imperative to train garages’ non-technical staff, not just technicians. Our ‘EV Explained’ course gives customer-facing staff the confidence to engage, support and reassure customers on all things EV and hybrid. By providing front of house staff with the right knowledge and language they need to communicate with customers and secure inbound bookings, garages can ensure that their investment into upskilling and equipping technicians pays off. When staff are confident, customers feel their money is well spent and are more likely to return and recommend the garage.”

For more information, visit: www.lkqacademy.co.uk

LKQ Academy has also boosted its net-zero offering with the introduction of a new hydrogen qualification –the Hydrogen Safety Awareness Certification – aiming to help garages broaden their specialisms while also futureproofing industry skills – read more here

"It’s crucial that we take a pragmatic approach to decarbonisation. Replacing all combustion engines with EVs risks significant and short-term carbon costs from manufacturing and infrastructure. Instead, incremental and transitional improvements to existing technologies – like extending fleet life and utilising alternative fuels in combustion engines – can reduce emissions now, without waiting for an envisioned ‘perfect solution’ that may be decades away. The automotive industry is already under immense pressure to adapt, and relying too heavily on electrification could limit innovation. A balanced approach, incorporating both EVs and combustion technologies like hydrogen engines, offers a rapid and more sustainable path forward."

Todd Anderson, Chief Technology Officer, PHINIA

Enhanced replacement parts for Teslas

The MEYLE PD HEPA cabin air filter set for the Tesla Model Y includes four individual filters (2x HEPA filters and 2x activated carbon pre-filters) with a very large surface area. Due to the high number of vehicles on the road and an average replacement interval of three years, considerable amounts of waste are generated over the lifetime of the vehicles. To counter this, MEYLE uses a bioplastic made from over 95 per cent bio-based, renewable ingredients –at the end of its service life, the bio-plastic filter is fully recyclable.

MEYLE engineers have solved a steering & suspension design flaw in Tesla S and X models. Due to the design of the original rear axle control arm, the integral joint mounts can break, which can cause the connection to the wheel carrier to become loose. The MEYLE HD Rear Axle Control Arm made of solid aluminum material and adapted suspension mounts ensure that the tire is held in position and an improved bushing design improves the driving experience.

"Thanks to our expertise in production and development, we are able to offer and manufacture specially developed vehicle spare parts. We market these products under our MEYLE HD range. We also recognised the problem with the Tesla S and X rear suspension arms, partly through market feedback, and decided to replace the hollow body design. Moisture ingress and the associated risks are no longer a concern with our design," adds Stefan Bachmann, Head of Steering and Suspension at MEYLE.

Since 2014, MEYLE has been expanding its range of oil change kits, now also for electric vehicles. A traditional transmission oil change, as required for internal combustion engines, is not necessary for most electric vehicles. However, some lubricants in other components, such as the drive train (which consists of the electric motor, power electronics and transmission), should still be checked regularly and serviced if necessary. Tesla recommends oil and filter changes every two years. The MEYLE ORIGINAL Tesla Oil Change Kit, for all Tesla models, contains all necessary accessories, including the correct filter and a screw cap with integrated magnet. The MEYLE PD range is designed to provide additional or often better functionality or performance than the original model. The first MEYLE PD part in the MEYLE Electronics portfolio is the Tesla front bumper wiring harness, developed to fit exactly to OE specifications on the Model S. Unlike the OE product, this uses a double protective jacket to protect the cables from vibration and damage.

Our parts? More than just a replacement.

Futureproof fault-finding equipment

The PicoScope 4425A EV Diagnostics Kit is designed to cover all vehicle types and powertrains, providing the measurement tools required for both high and low voltage systems, including insulation testing and safety testing. It is based on the PicoScope 4425A and is supported by new EV Guided tests in the PicoScope 7 Automotive software.

This kit provides comprehensive diagnostics capability for all types of EV (BEV, MHEV, PHEV, Fuel-cell), and ICE (Diesel, Gasoline, LPG). In combination with the range of accessories, the 4425A covers engines/motors, sensors, actuators, communications buses, noise vibration & harshness (NVH), and basic measurements and includes extensive guidance for technicians. It contains all the test equipment required to ensure safe working while investigating any faults. The supplied TA466 two-pole tester is an essential tool for anyone working on high-voltage systems in both full EV and hybrid vehicles, this confirms that there is no voltage present in the system or component before testing. The kit also includes three PicoBNC+ 2000 A clamps, which it says is by far the safest way to capture 3-phase current measurements to check motor phase balance under load.

Find out more about the entire kit at https://bit.ly/PicoEVkit

www.liqui-moly.com

Cost-effective training

Autotech Training says that with the average selling price of a three-year old EV dropping by 25% since the start of 2023, demand for used EVs is surging and workshops risk being unable to meet this growing demand, and losing out to competitors, without the adequate training.

Autotech has created an EV training bundle offering savings of over £200 per participant when booking all three IMI Electric Hybrid Vehicle courses (Levels 2 – 4) simultaneously. The training, spanning five days, covers two days each for Levels 2 and 3, followed by three days of Level 4 training – the highest level provides the knowledge and skills to safely conduct repairs on live high-voltage vehicle electrical components and systems. It has adapted the assessment of the Level 4, eliminating the needs for a minimum 1,000 written assessment.

Training sessions are delivered at its EV Training Suite in Milton Keynes, or on-site at client premises.

ELECTRIC VEHICLES & BEYOND

The lifeblood of electrified vehicles

The correct fluids are essential when you’re servicing a hybrid, plug-in hybrid, range extender or all-electric vehicle.

Liqui Moly highlights that the braking system on hybrids and EVs must withstand much greater loads than conventional vehicles, partly due to the electric motor also acting as a brake, which generates energy for the car’s battery, meaning the mechanical brake system is used less. Less use leads to corrosion on discs and pads, so regular checks are vital. However, these vehicles are much heavier due to the battery required and they can accelerate much faster, placing the brakes under greater strain. Liqui Moly has developed Brake Fluid DOT 5.1 EV to provide a high level of lubrication within the hydraulic brake circuit, improved electrical conductivity, and extremely high wet and dry boiling points.

Gear oil is also placed under high physical and thermal stress as the transmission works largely without a gear shift, and the supplier offers Top Tec Gear EV 520, which protects against wear, corrosion and foaming.

Visit https://bit.ly/LiquiEV to find out about its battery coolant and hybrid additive.

Delphi delights

Championing its new training centre, as designed by technicians for technicians, Rob Marshall finds that Delphi has put its money where its mouth is

Training is viewed not as a money-spinner but as a longerterm goal of growing and improving the aftermarket, while attracting more quality technicians to Delphi. Declaring its commitment to the Right to Repair movement, while levering its OE expertise, Delphi sees training as essential, especially as the industry needs to upskill recruits speedily. Indeed, the firm has expanded its fuel injection expertise, but this includes not just petrol and diesel training but also hydrogen. Electrification is far from forgotten, with the new Tesla Service & Maintenance course being just one example of the EV courses offered.

Delphi's UK training is designed to court not just garages but also individual technicians. Its outlets include free-to-view videos and e-learning via a subscription portal. Yet, the Delphi Academy shows its commitment to face-to-face practical and classroom-based training. Garages and technicians can also hire the academy facilities, including conference rooms and even a recording studio.

Click here for more information on Delphi's Academy

EV Technical Open Day

Autotechnician magazine has teamed up with leading EV technical independent training provider Pro-Moto to offer readers an EV technical experience day.

If you have had some experience working on EV’s, had some EV training but haven’t seen many in your workshop, or perhaps you’re not sure and want to see what it’s all about then this is for you.

When? 29th March 2025

Where? Pro-Moto, Unit 4 LDL Business Centre, Station Road West, Ash Vale, Surrey, GU12 5RT

What’s going on?

EV technology sessions

Review of common faults

Chance to get involved

Work on EV’s

Use the equipment, tools and PPE

Lunch and refreshments provided

Spend the day with us and immerse yourself in EV technology! Limited tickets are available. Email Nicola@autotechnician.co.uk to register your interest.

Pro-Moto are also running the IMI Level 4 Award in the Diagnosis, Testing and Repair of Electric/Hybrid Vehicles and Components 9th-10th January 2025 & 13th-14th February 2025 as well as the IMI Level 3 Award in Electric/ Hybrid Vehicle System Repair and Replacement 7th-8th January 2025, 11th-12th February 2025 & 10th-11th March 2025. Find out more or book your place here.

ELECTRIC VEHICLES &

EV cell balancer for off-vehicle testing

The Thinktool EVP802 cell balancer provides stable high-voltage and low-voltage power supplies for off-vehicle battery testing. It supports up to two modules at once, meaning technicians can work with a maximum of 12 batteries simultaneously on each channel. Once a battery is connected to the EVP802, technicians can conduct a wide range of electronic vehicle testing scenarios.

“The EV car parc is diversifying as more manufacturers offer a wider array of EVs,” says Alex Gillbanks, Managing Director of Impact Diagnostics, the specialist supplier behind Thinkcar UK. “It is also maturing, with older cars now more likely to enter independent garages, which means those garages will need new tools.”

E-motor protection

Castrol has adapted its knowledge from traditional lubricants and coolants to meet the specific requirements of EV e-motors, with the introduction of low-viscosity formulations of Castrol ON Transmission EV Fluids W2 and W5.

These protect the e-motor and help it run at cooler temperatures and optimal efficiency, and developed to handle the high torque outputs the motors can generate, even from low speeds.

VMs have different technical requirements for their EVs. For example, Castrol ON EV Transmission Fluid W2 is being used in the MG HS Plug-in Hybrid and MG ZS EV, while Castrol ON EV Transmission Fluid W5 is being used for BYD’s wet e-motors – as found in the Seal saloon, as well as the upcoming Seal U DM-I Plug-in Hybrid SUV.

A wet e-motor is cooled by being submerged in a cooling fluid, like the transmission fluid, which results in improved thermal management because the fluid absorbs heat directly from the motor, preventing overheating. This allows the e-motor to operate at optimal efficiency for longer periods, making them particularly suitable for high-performance EVs.

The W5 formulation is also compatible with BYD models that feature a dry e-motor, including the Atto 3 and Dolphin. A dry e-motor is not in direct contact with a cooling fluid and is instead cooled via air or a separate coolant system that cools the motor externally without immersion. Dry e-motors are generally simpler to design and are often used in lower-performance EVs, where the motor does not need to handle extreme power or torque levels.

Castrol ON EV Transmission Fluids D1 and D2 introduced in 2022, are fully synthetic fluids suitable for many EVs that operate powertrains with dry e-motors. D1 is compatible with the dry e-motors found in a range of Hyundai and Kia models, including the Kona Electric, Soul EV and Niro EV. This fluid can also be used in the GWM ORA 03. Castrol ON EV Transmission Fluid D2 is compatible with the majority of Volkswagen Group vehicles based on the MEB platform, including the Volkswagen ID.3, ID.4, ID.5 and ID.Buzz, Škoda Enyaq, Cupra Born and Tavascan, and Audi Q4 e-tron.

THREE CHECKS ON YOUR GLOW PLUGS THIS WINTER

Ensuring customers’ diesel cars are in prime condition for the winter months is going to be a big focus of garages looking out for their customers this winter. This is especially important when dealing with glow plugs which are used in modern vehicles as a cold start solution, and they also assist with vehicle’s emission management.

Keeping a close eye out for symptoms that may or may not come with a warning light is key, as some early signs of glow plug deterioration may not trigger an engine check light yet, however, the decline has begun. Checks need to be carried out when vehicles arrive in the workshop to ensure they’re in prime shape to handle the anticipated sub-zero temperatures that winter can throw at us.

Fitting the right replacement glow plug will make all the diﬀerence, and NGK glow

plugs from Niterra UK Ltd are renowned for their fast start, exceptional reliability, and ability to perform even in the toughest cold weather conditions, ensuring optimal engine performance.

NGK is often the OE fi tment of choice for the application with many OE part numbers being brought into the aftermarket meaning workshops can fi t the correct specification and deliver the high quality performance their customers know and expect.

NGK glow plugs offer more than 70% UK parc coverage and are manufactured to match or exceed OE specifications so vehicle owners can be confident their engines are fi tted with glow plugs that achieve optimum performance, stave off cold-start troubles, and help reduce potential associated damage.

3 CHECKS YOU CAN DO NOW:

1. NOTICE ENGINE STARTING BEHAVIOUR

This can include hard starting, rough idling or misﬁre

2. DETERIORATING EMISSIONS

3. TALK TO YOUR CUSTOMER

This can include low MPG from poor fuel eﬃ ciency and overly black smoke from the exhaust

Find out if there’s been any other symptoms, so you can accommodate future bookings to carry out this service in a timely manner

ELECTRIC VEHICLES & BEYOND

E-Axle repair kit

Schaeffler has launched the e-Axle RepSystem-M, an e-axle motor repair kit for the first-generation Hyundai Ioniq, with more to follow before the year is out. Matt Selby, Sales and Marketing Director at Schaeffler Automotive Aftermarket (UK), says: “This new kit makes it possible to replace damaged bearings in the Ioniq’s e-axle motor, instead of having to replace the entire motor or e-axle. The cost to the owner is only about a quarter of the price of installing a completely new e-axle.”

“More than half of all electric motor drivetrain problems are caused by worn bearings,” continued Matt. “Schaeffler’s new e-Axle RepSystem-M contains all the parts needed for workshops to carry out a professional, efficient and effective repair.” https://vehiclelifetimesolutions.schaeffler.co.uk

“In Europe, Clarios is a leader with its advanced battery solutions, which include the battery brand VARTA Automotive: In seven out of ten new vehicles with start-stop technology, it is the AGM batteries from Clarios that start the engine reliably after every stop. Furthermore, the xEV batteries for electric vehicles, which were launched last year, already account for 90 percent of electrified vehicles on European roads and are also suitable for future models.”

Dr. Werner Benade, President EMEA at Clarios

Game-changing hydrogen tech

UFI Filters supplies OE and aftermarket air, oil, fuel, cabin, hydraulic and coolant filters, as well as heat exchangers for combustion, electric and hybrid vehicles. It has now established UFI Hydrogen to help drive the green revolution. This focuses on the development of Membrane Electrode Assemblies, which enable efficient production of green hydrogen and its conversion into electricity, which can be used in various applications beyond fuel cells including power generation, within industry and also domestic energy supply.

ELECTRIC VEHICLES & BEYOND

James Lett, Technical Editor at Autodata:

"The decision to maintain the salary sacrifice scheme for electric vehicles (EVs) is a lifeline for the EV adoption goals of the UK. The benefits of salary sacrifice schemes in helping people lease new zero or low-emission vehicles cannot be underestimated.

“This scheme has successfully incentivised both private and fleet drivers to switch to electric vehicles by making them financially accessible for many.

“Increasing support by £2bn for EV adoption is a welcome move by Rachel Reeves as we work to meet the transition deadline for phasing out combustion engine vehicles.

“For garages and technicians, this move provides assurance that more EVs will be on the roads. However, the growth of EVs is limited without skilled technicians to ensure these vehicles are maintained and safely operated. Without the necessary tools and training, EV adoption will be undermined.

“To complement this positive step, clear incentives and grants need to be implemented across the industry. These are essential to build a workforce capable of meeting the demands of an increasingly electrified market, and to give drivers much-needed confidence to transition.”

Business opportunities with new energy vehicles

The thermal systems of New Energy Vehicles (NEV), including hybrid and electric cars, are more advanced than in there conventional combustion engine cousins and so require specific attention when they are maintained and repaired. Nissens Automotive says this presents the independent sector with a real opportunity as there is great potential should they gear themselves up to offer the appropriate level of service and the replacement parts that are required.

"Many NEV’s thermal systems rely on heat pump solutions, which are more advanced than a typical air conditioning (AC) loop and these systems are crucial for the electric car's mobility, range, battery, charging and driving comfort,” explains Nissens Automotive’s Marketing Manager, Jan Zieleskiewicz. “We have established a wide range of NEV thermal management engine products alongside our highly regarded AC programme, as well as an engine efficiency & emissions parts range, which all cater for the majority of makes and models within the European car parc. Besides the coverage and the quality, the concept also consists of in-depth technical knowledge shared in various formats and covering multiple needs from ‘fundamentals’ to ‘expert’."

Nissens advises that the ability to troubleshoot and fix their climate systems will be vital for continued success. It provides a range of learning resources on www.nissens.com/experts, such as how to flush the heat pump loops or replace the high-voltage AC compressor.

PARTS, TOOLS & TIPS

New products, fitting tips & technical advice to ease fault-finding and installation

REPXPERT update

Diagnosing faults on tie rods and axial ball joints is the topic of Schaeffler’s new REPXPERT technical update. “Chassis components, including tie rods and axial ball joints, are subject to extreme wear,” said Alistair Mason, Technical Manager at Schaeffler Automotive Aftermarket (UK) Ltd. “This is then exacerbated by operating conditions and environmental influences, such as extremely poor roads. Technicians need to look out for the tell-tale signs that suggest a problem.”

Starting with a damaged boot, the likely causes include water or salt contamination, as well as material wear, resulting in premature wear of the ball joint and socket, along with noise during load cycles or when driving on uneven surfaces. Associated bushes and joints can also be affected.

Tie rod ends can degrade due to the impact of increased forces on the joint, such as curbing or pothole impact. Other causes include impact from debris, such as stone chips, and increasing porosity. This wears down the ball and socket joint, leading to surface rust, corrosion and premature failure. Download the REPXPERT app or visit www.repxpert.co.uk to stay up to date.

Strengthened belts in mild hybrids

The 48 Volt mild hybrid system combines a traditional combustion engine with an intelligent starter generator and a 48B lithium-ion battery pack and significantly reduces emissions and improves performance and fuel economy. This technology combines a starter motor and generator in one part, using a reinforced auxiliary belt with aramid cord and newly designed tensioner.

febi’s range of strengthened belt kits include tensioners and idler pulleys and can be easily identified as the general service number is followed by ‘EST’, which stands for ‘electric start’ and so suitable for cars equipped with stop-start or a starter generator. https://partsfinder.bilsteingroup.com/

The Valeo Tech Academy is now live

The Valeo Tech Academy has been introduced to provide technicians with brand-agnostic training, covering all automotive systems and brands, not just Valeo products. The digital programme provides 45 hours of content covering the maintenance and repair of current vehicle systems and also 50 hours of online training dedicated to pure electric and hybrid vehicles, from security basics to advanced diagnostics and troubleshooting, plus 25 hours of ADAS training.

In-person training sessions are also available, including full day ADAS or EV training, using simulators that provide 150 real-life repair scenarios enabling technicians to gain practical experience across various makes and models.

Parts boost

First Line has added a further 70 parts to its programme, including 36 drive shafts, 19 friction components, five cables, four filters and a clutch hydraulic unit.

Highlights include FCA8116, a left-hand suspension arm for the Fiat 500e and FSM5608 – a front left and right top strut mount suitable for various electric vehicles, including the Audi Q4 E-tron e, Skoda Enyaq e and VW ID.3e/4e/5e.

Borg & Beck part BBP2964 features brake pads compatible with a wide range of Audi, Citroen, Peugeot, Renault, Seat, Skoda, Vauxhall and VW models. The new parts are now available from the online catalogue WebCat, https:// webcat.firstline.co.uk/Home

Diagnostics upgrade

Pico Technology has significantly upgraded its PicoScope 7 software, adding various features, including Waveform Annotations, keyboard shortcuts, enhanced Power Measurements and Math Channels, commandline batch file conversion, bulk downloads from My Waveforms and further improvements.

PARTS, TOOLS & TIPS

New car care range

Castrol introduces six new Car Care products to tackle dirt, rust, grease and friction issues. The range includes a brake cleaner, 5-in-1 multipurpose spray, silicone spray, rust remover and radiator cleaner.

A DPF cleaner is also available – the aerosol has been designed to restore DPF performance without the need for dismantling or the use of specialist tools.

Organise your workstation

Straightset’s workshop furniture brochure showcases its range of modular workbenches and storage units to help organise the array of equipment and tools needed in a garage.

Single and double benches with drawers feature lockable cabinets, non-slip drawer mats and have a 100Kg capacity. Storage cabinets with dispensers are available, alongside rubbish cabinets and a 5-reel service cabinet for consumables.

The brochure details a range of customisation options, including colour choices, drawer configurations, worktop depths, and additional features such as integrated power systems and foam inlays.

www.straightset.co.uk

Save with software deal

Thinkcar UK has extended an offer that provides an extra year’s software with the THINKTOOL Euro Max, saving users £650.

A whole new generation of AI-powered tools has also been launched, with the THINKTOOL Euro 399 14-inch diagnostic the first device from the range to be debuted.

www.thinkcar.uk

Additional diagnostic power

A range of resources, including systems, tips and techniques, tests and guided workflows are available to those who upgrade to Snap-on’s new diagnostic software release.

Coverage has been expanded, now covering 32 makes, with the addition of Tesla. There are 2024 model year updates for many brands, including Alfa Romeo, Audi, Cupra, Fiat, Hyundai, Kia, Lancia, Land Rover, Lexus, Nissan, and Volkswagen.

The software now has 2024 code scan and clear for all makes and new models include Tesla S, X, 3 and Y, Fiat 600 as well as Hyundai Kona SX2 and Kia EV9 and there are large content additions for Volkswagen and Ford.

Prevent MOT fails with replacement glass

A range of door mirror glass is now available from GSF Car Parts. The DriveTec range of 100-part numbers cover popular car and van applications, with both heated and unheated options.

Senior Category Manager Hardik Solanki said: “We know there’s great demand for these products. They cause MOT failures and are a component with a high rate of damage where sales are often lost to main dealers. The DriveTec range offers great value, without compromising on quality.”

Gain hands-on Tesla knowledge

A Tesla servicing and maintenance course is available at the Delphi Academy in Warwick to provide hands-on experience on these popular cars.

“There are 85,000 additional Teslas entering the aftermarket within the next two years,” said Luke Garratt, UK Technical Services Manager at Delphi. “As these cars begin to arrive in independent garages, it’s crucial for technicians to understand the unique Tesla service and maintenance needs.

The course covers operating Tesla’s service mode, accessing service documents, performing air conditioning and battery services, brake work, tyre repair and replacement, and Tesla-specific wheel alignment and advanced driver assistance system (ADAS) calibration.

For more information, email training.uk@ PHINIA.com

Profitable quick checks

Hella encourages workshops to check the condition of wiper blades on every vehicle that comes in, to help customers avoid MOT failures and as well as a chance to boost sales. It has a comprehensive wiper blade offering, with 94 part numbers covering a host of vehicles. The program is divided into several ranges, including Cleantech aerodynamic flat blades, Easy Set OE and Easy Set Upgrade flat blades, Rear Plastic, Rear Flat, Hybrid and many more.