Remote diagnostic assistance from master technicians OPUS IVS OEM-TRAINED MASTER TECHNICIANS SUPPORT CUSTOMERS VIA ITS IVS 360 DIAGNOSTIC SUPPORT SERVICE, DELIVERED FROM ITS HEAD OFFICE IN OXFORD Using the DrivePro’s diagnostic software and their extensive product and vehicle manufacturer knowledge, the IVS 360 team identifies the cause and steps needed to fix vehicle faults. IVS 360 provides technicians with the confidence to repair the most complex vehicles fast with live repair guidance from OE brand-specific master technicians.
The Fix Simon suggested that the customer replace the complete gear selector unit. He explained that it may also be possible to carry out a repair, however, advised that this is not a permanent fix. A new part from BMW has a different part number and the team expect this will have been modified with a stronger spring. The photos below show a more detailed overview of the suggested repair, as the spring can be removed and unwound, creating a new leg, but will have impaired the tension compared to when it was new.
Opus IVS' experts connect in real time directly to vehicle communication systems – to diagnose, program and calibrate vehicles.
Case Study:
Vehicle: BMW F6x MINI A recent IVS 360 case during lockdown involved a BMW F6x MINI, which displayed a ‘Secure vehicle with parking brake when stationary’ error message in the I-drive. Using his extensive BMW expertise, IVS 360 Master Technician Simon Tyrrell supported the customer with the following advice…
A resistance check across pins 10 and 12 may also prove the fault. The two images below, with the resistance figure, indicates to the control unit that the car is ‘NOT’ in Park.
Issue: • 420106 Shiftlock Solenoid: Selector wrongly not locked in park • ‘Secure vehicle with parking brake when stationary’ error message in I-drive
Fault codes presented: • Fault Code: 420106
Cause: Simon explained that the Tension Spring for the Shiftlock solenoid lever was either broken or had become very weak.
These images show an open circuit when the car is in park.
CASE STUDY
For more information about IVS 360 and how it can support your workshop, visit www.opusivs.com or email sales-uk@opusivs.com.
19
