2024 The Bay Filey Sublet Guide

Host Away with Your guide to letting in 2024

✔ Peace of mind Care Plan

✔ Your own dedicated Hosting Team

Welcome to your letting guide for 2024

Taking you through everything you need to know about subletting your holiday home with us.

Our popular Host Away Letting Scheme enables you to let your holiday home to holidaymakers on the dates you are not using it. We will take care of everything for you.

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2 year sublet agreement benefits

Your dedicated Sublet Coordinators

What we’ll take care of

Page 6 2024 Content Care Package

Page 8 & 9 No hidden charges

Page 10 & 11

How do I sign up?

Page 12 & 13 FAQ’s

Page 14 & 15

Terms and Conditions

Sign up for the next 2 years and benefit from fixed term commission and costs.

Benefits:

If you join our new 2-year agreement, you will be able to take advantage of a 25% commission rate plus VAT. and fixed costs for the duration.

You will also benefit from Away Resorts Care Plan cover Free of charge if you commit to 10 of the 13 peaks weeks over the 2-year period.

Your dedicated Hosting team

Our Sublet Team pride themselves in doing their utmost to support you along your subletting journey.

The team will walk you through the whole process and be available during your time subletting to answer any questions you may have, whilst assisting you with:

• Getting your holiday home signed up and available to sublet

• Informing you of the grade of your holiday home

• Agreeing and changing dates

• Checking availability

• Informing you of any repairs

• Organising gas and electric tests

What we’ll take care of...

Sit back, relax, let us do the hard work and earn you some extra pennies

What’s included?

Over £4m is spent on marketing every year to ensure we obtain maximum bookings for your holiday home

A dedicated team to support you and any queries you may have

Check-in all guests

Handle all pre and post arrival communication for the guests

Clean your holiday home after every booking and for your return to park

Mini deep cleans of your holiday home as and when required throughout the year*

Replace any broken, lost, or stolen inventory from the Away Resorts inventory list*

Linen will be provided with beds made up for you upon arrival for the weeks you return to your holiday home

*Based on minimum number of weeks given.

^Costs apply for replacements, unless covered by the Care Plan.

Away Resorts Managed Letting Scheme

Peace of mind Content Care Package

NEW for 2024, you could benefit from the following package...

Tier 1

To qualify for this incentive, sign up by the 31st January 2024 and provide 10 of the 13 peak weeks.

So, what is our peace of mind Content Care Package?

Whilst we are sure that our Away Resorts guest will take care of your Holiday Home whilst it is on our managed letting agreement, we do however understand that accidents happen.

What is covered:

• Fixtures & Fittings, Locks & Keys, Internal Décor, Replacement of Damaged Mattress*, Repair or Replacement of Electrical Items*, Soft Furnishings*, Floor Coverings*, Missing Inventory Items as per Standard Inventory list, Carpet & Upholstery Cleans.

• At the start of a new sublet agreement Owners accounts will be charged for three sets of keys. Thereafter any replacements will be covered by the care plan.

What is not covered:

• Loss of income

• Wear & Tear, items that are not part of the standard inventory, any damage to External Doors & Windows, External Panels, Decking or External Furniture. Please check with your insurance provider that you are covered for these.

If you wish to benefit from the Care Plan; please complete your letting application form with the required dates to qualify and tick the Care Plan option. Please note a charge of £499 will be charged to your account at the start of the letting period. This will then be credited at the end of 2023 if you have remained eligible for the incentive.

If, however you decide that you do not wish to be covered by the Care Plan then all necessary repairs and replacements will be invoiced direct to you the owner.

*Up to the value of £250, anything over this amount you would claim through your insurance provider and Away Resorts will cover the policy excess charge up to £250.

Free peace of mind Care Plan

Examples of what is and isn't covered by the Care Plan

If accidents and missing inventory are found following an Away Resorts Holiday Guest departure.

Carpet with a red wine stain.

Firstly, we would try to remove the stain but if unsuccessful we would either replace under the Care Plan or pay the first £250 towards the excess on your insurance.

Boiler is showing an error code/Dishwasher is leaking. This is a chargeable repair as this could happen when either you or a holiday guest are in the holiday home.

The double bed leg is broken. This will be covered by the Care Plan as this would be classed as accidental damage.

Fridge/Television/Washing Machines etc have stopped working with no damage caused.

This would be classed as wear and tear and therefore chargeable to the owner.

*Up to the value of £250, anything over this amount you would claim through your insurance provider and Away Resorts will cover the policy excess charge up to £250.

No hidden charges

= Owner income

The income you receive from subletting your holiday home is taxable income. It is your responsibility to ensure you report your tax liabilities to HMRC via self-assessment. You should obtain advice from a tax specialist if necessary.

Safety checks to be carried out prior to letting:

Gas Safety Test

Annually

A must have annual check for all owners with proof required. If your gas certificate expires whilst on the sublet programme, we will arrange for the annual test to be completed and the cost will be added to your account

£120

Electrical Safety Test

Every 5 years

A must have a triannual check for all owners with proof required. If your electric certificate expires whilst on the sublet programme, we will arrange for the triannual test to be completed and the cost will be added to your account

Fire extinguisher check

Smoke Alarm & Carbon Monoxide Detector

Other considerations:

General house keeping Carpet Cleans or Upholstery Cleans Inclusive of Deep Clean

Full Away Resorts inventory pack

Three sets of keys

Contents insurance

Inventory and TV’s

£156

A must have annual check for all owners with proof required £29.50

A must have annual check for all owners

Price available on request

Minor essential repairs

May be required prior to letting. Includes items such as carpet clean or upholstery clean

To meet our grade requirements a full inventory pack, shown in the back of this document is always required

To be given to our team on park prior to letting

Adequate third-party liability insurance to cover any repairs that may arise

Should any unfortunate damage occur, or anything get stolen we will replace these items and charge you accordingly^

Minor repairs will be fixed, and you will be charged accordingly. This includes, but is not limited to, carpet cleaning, door handle replacements, and light bulbs

Price available on request

If you have not purchased this already, prices available on request

Price on request

To be received prior to the commencement of letting

If applicable these will be covered by the Care Plan up to £250

If any damage occurs or anything is stolen we will replace and charge you accordingly. If applicable these will be covered the Care Plan up to £250

Please note, all prices include VAT.

How do I sign up?

Step 1 – Arrange a meeting & ask away

Call or email us on: 01723 518130, subletting@awayresorts.co.uk to arrange a meeting. We will answer any of your questions to see if subletting is right for you.

Step 2 – Checks & inventory

Once you’ve decided the subletting scheme is right for you, we’ll make sure your holiday home has all the relevant checks, and appropriate fire extinguishers, smoke detectors and carbon monoxide alarms.

We’re glad to welcome you back

You can expect to find:

Your holiday home clean & sanitised Beds made up with fresh clean linen

Inventory checked & topped up*

*Changes may apply

Don’t forget...

Book your activities & swimming sessions online via Sportsbooker

Before letting your holiday home, please ensure you remove all of your personal belongings, our team will go through this with you. Failure to do so may result in your holiday home not being let. We will not accept any responsibility for any items removed whilst on let.

Step 3 – Inspection & acceptance

Your holiday home must be up to Away Resorts letting standards prior to being accepted on the managed letting scheme and the Care Plan.

Step 4 – Dates & paperwork

Decide the dates you want for yourselves, and the ones you want to let your holiday home through Away Resorts, fill out the sublet forms and return these to your park team.

Step 5 – When you visit & when you leave

Always leave your holiday home clean and tidy after you stay ready for the next holidaymakers. We do ask that you vacate your holiday home by 10am to allow us to do our relevant checks. Upon your return, you’ll be welcomed back with a card detailing your holiday home has been cleaned, sanitised, and beds made up, along with any other notes.

Arrival times

Please do not arrive before your grades designated arrival time below:

Exclusives & Indulgents, from 2.30pm

All other grades, from 4pm

FAQs

What if I need to change my dates?

We always aim to honour the dates our owners wish to stay in their holiday home. All you need to do is request the changes in writing by emailing: subletting@awayresorts.co.uk, we will then check availability and confirm back to you in writing. Please give us six weeks notice so we can move any guest bookings. Please note that in busy periods this may not be possible as we may not have any holiday homes to move them to and you would lose any income. If the dates requested are not available, we will look for alternative options to best suit you. Whilst we would love to communicate what bookings you have and on what dates, please note that this is not possible at this time. We can also never guarantee those bookings, due to external factors such as COVID and holidaymaker cancellations.

What if I wish to withdraw from the Managed Letting Scheme?

No problem at all! If for any reason you wish to withdraw from the scheme, a minimum notice period of six weeks is required, this allows us time to rebook our guests into an alternative holiday home.

Will pets be allowed in my holiday home?

Unless you state otherwise on the Letting Agreement Form, pets (especially dogs) are allowed in all grades of holiday home at Away Resorts. Please note, that if you do have a dog, you MUST tick that pets are allowed.

Will subletting my holiday home cover my site fees?

Though we can not guarantee your subletting income, the more weeks you sublet your holiday home, the more income you will receive. The school holidays command a higher price and demand than any other time of the year.

When will I receive my payment?

You will receive monthly statements with payment being made to your designated bank account at the end of the following month.

How do I know how much income I will receive from subletting my holiday home?

This is all dependant on the weeks you give, the grade of your holiday home, the demand of the market and many other factors.

How do I know if my holiday home is occupied?

You can call or email us to check if your holiday home is occupied or free for you to use. Although we can advise if your holiday home has future bookings, these are always subject to the possibility of change. We can assure you that we will do our very best at the best price to fill your dates, however we can never guarantee 100% occupancy.

Will my holiday home be heavily discounted with late deals?

We operate a live booking system and from time to time operate discount codes and promotions, however, it is also in our interest to maximise your potential income.

Do you take a damage deposit?

Can I leave personal belongings in

my holiday home?

We ask you remove all your personal belongings from your holiday home whilst on the sublet programme. Failure to do so may result in your holiday home not being let.

What is provided for holiday guests staying in my holiday home?

When you decide to sublet your holiday home through us, you will need a full Away Resorts Standard Inventory Pack which will have been part of your holiday home purchase. If not, you can purchase the full inventory from us, prices are available on request. Your Away Resorts guests will also be provided with linen and beds made up on arrival.

What do I need to do when I leave my holiday home before a sublet?

You are required to vacate your holiday home 24hrs prior to commencement of subletting to allow the park teams time to ensure that your holiday home is ready for the incoming guest. We ask that you depart by 10.00am ensuring you remove all personal items, strip the beds and leave your holiday home clean and tidy.

Can you provide linen for me when I return to my

holiday home?

Linen & Towels will be provided, with beds already made up for you upon arrival for your own weeks. Towels are also included.

No, we do not take a damage deposit from Away Resorts guests. We must accept that the majority of our guests are honest and genuine people but occasionally breakages and damages do happen. Signing up to our Care Plan will cover most breakages and damage caused. As your sublet agreement states, you are required to have content insurance in place, and we advise you also have cover to include sublet damage. There may be occasions where you will need to claim on your insurance for some form of damage or loss. If a guest causes any malicious damage, then we would report this to the police as a criminal matter

Who do I contact if I have any questions?

We have a dedicated team to support any queries you have who will be more than happy to help, please email subletting@awayresorts.co.uk

Should the park have to close for any reason, what will happen to the bookings for my holiday home?

All bookings that are cancelled due to unforeseen circumstances will be subject to our booking terms and conditions. Where possible, we will always attempt to move the date, subject to availability, or offer a refund. Income is not guaranteed or protected.

Terms and Conditions

Owners Part

1. We can only deal directly with the registered owner of the holiday home.

2. All holiday homes must be up to Away Resorts Letting standards, prior to being accepted on the managed letting scheme and the Repair Plan.

3. As Away Resorts is the acting agent for the owner, it is the owner’s responsibility to ensure that the holiday home has adequate contents insurance.

4. You are required to equip your holiday home with a full standard inventory pack for the number of people it will sleep. For full details, please see the holiday home standard inventory form included in this guide. Your Sublet Coordinator can help with queries and arrange for you to purchase inventory packs from us if required.

5. All owners should have gas and electrical appliances inspected as required for which there is a small charge. The appliances will be inspected in accordance with Away Resorts guidelines which are available at Owner Services.

6. Keys – three sets of keys need to be provided prior to the commencement of letting. These will be replace free of charge if covered by the Repair plan, otherwise a charge will be made to the owner if keys are lost by guests.

7. Owners dates – for alterations to owner dates, please contact your Sublet Coordinator to check availability of your holiday home. If your holiday home is vacant, we will be happy to then reserve it for your own use, six weeks notice is required. We will however not cancel any bookings in order to make your Holiday Home available for your use.

8. Please make sure if you are private letting (where applicable) and subletting that you check your dates. Should your holiday home not be available, due to an error on your behalf, we may charge you the cost of the holiday.

9. You continue to comply with your agreement and Resort rules.

10. All personal belongings must be removed from the Holiday Home prior to the commencement of letting. Failure to do so will result in your holiday home being withdrawn from the Away Resorts letting Scheme.

Away Resorts’ Part

1. Advertising and marketing across multiple platforms.

2. Website with live 24hr online booking facility.

3. All correspondence with holidaymakers and general administration of all bookings.

4. Being accepted onto the Away Resorts Managed Scheme is at the discretion of the Sublet Coordinator, and their decision is final.

5. Collect all letting income on behalf of the holiday home owner.

6. Clean the holiday home between lettings.

7. Replace any letting inventory, equipment, breakages free of charge if covered by the Care Plan.

8. We reserve the right to carry out all repairs and replacements to maintain the holiday home to the letting standard required and any damages to your holiday home will be charged to owners’ account, unless you are covered by the Care Plan. If not we reserve the rights to complete repairs up to the value of £125 without giving you prior notification. We will arrange for gas and electrical appliances to be inspected each year and maintain them to the standard required. Electrical appliances will be repaired or replaced if necessary, at the owner’s expense.

9. Statements, twelve times per year. We send you, the owner, a statement showing a breakdown of lettings for the previous month in the form of a Statement of Account.

10. Our marketing, administration and cleaning fees set out in this document are subject to VAT. Where holiday homes are let on behalf of owners who are not registered for VAT, the booking charge will not be subject to VAT but a further handling fee will be applied so that the final holiday price for the same holiday home is identical.

11. Following the deduction of all necessary holiday discounts, our handling fee, the Managed Letting Scheme charges and any other costs incurred for letting your holiday home, all letting income earned will be paid into your disignated bank account at the end of the following month.

12. All bookings that are affected due to a reason out of our control will be subject to our booking terms and conditions. Where possible we will always attempt to move the date subject to availability or offer a refund. Income is not guaranteed or protected.

13. Repairs

13.1 Prior to being accepted on the Care Plan, all items and repairs identified by the park needing any attention must be completed prior to the commencement of letting. Any cost related to this will be the owners responsibility.

13.2 If an Away Resort guest damages the holiday home we will carry out the repair. If you are covered by the Care Plan this will be completed free of charge, otherwise this will be chargeable to the owner.

13.3 We will endeavour to match replacement items with existing styles or patterns but this cannot be guaranteed and we reserve the right to substitute as necessary.

13.4 The Care Plan is optional and only valid for the 2024 season and subject to review yearly if you opt for the 2 year sublet agreement. Cover only applies during periods of letting through Away Resort. The Resort team will check for damage when cleaning the Holiday Home after the Away Resorts guest has departed.