Axisinnovates June 2020

#AxisInnovates The latest news & views from Axis in the UK, Ireland and Nordics

Issue 13

Helping clinical teams improve communication and care in challenging times Page 8

Ethics and sustainability in a postpandemic world Page 3 IP audio helping retailers manage occupancy Page 4

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Contents Editorial 3 Audio in retail 4 Access control 6 Healthcare 8 Smart cities 10 Smart buildings 14 Axis end-to-end 16 Cybersecurity 19 Body worn 22 Cloud security 24 Technology trends 26 Partner Q&A 28 Customer story 30 News from the region 32 Training & certification 34 Online channels 35 Editor Kristina Tullberg kristina.tullberg@axis.com Tel: +46 46 272 1800

www.linkedin.com/ in/kristinatullberg Publisher Atul Rajput www.axis.com

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EDITORIAL

The importance of ethical and sustainable practices in a post-pandemic world

By Atul Rajput, Regional Director, Northern Europe, Axis Communications Atul Rajput: www.linkedin.com/in/atulrajput Atul Rajput, Regional Director, Northern Europe, reflects on the COVID-19 crisis and the innovative applications of technology during the defining global health crisis of our time.

The Coronavirus has presented a challenging time for all, but as lockdown restrictions are gradually eased, we can reflect on the ground-breaking applications of technology that we have seen in these past months. For Axis personnel, technology has made home working possible, has kept us connected to our customers and each other, and has enabled us to continue to take pride in a job well done. With regular video conference calls with colleagues keeping us focussed and feeling supported, it’s easy to forget that, without technology, the lockdown would have been a very different experience.

As thoughts turn to those who have been directly affected by the pandemic, through illness and worse, or a career that takes them onto the frontline to provide care and support, we are privileged to be in an industry that, while not directly related, is able to provide technologies to assist in the most critical situations. We continue to offer assistance across industries as we slowly move towards a full emergence from lockdown, into a world that thinks and feels very differently.

Axis solutions to help essential services

The application of Axis door station technology has seen Axis play a part in direct patient care. High quality twoway video and audio functionality has facilitated remote patient monitoring, eliminating all but absolutely necessary contact. Healthcare professionals have been able to see and hear patients, to monitor for breathing difficulties, check for confirmation of current health status, or just to provide a friendly voice for comfort. This has helped establish a safer and more efficient working environment,

minimising the risk of infection by removing the need to make low priority or unnecessary bed side visits, for example, in the event of an accidental call.

With lockdown slowly easing and businesses beginning to open their doors once again, there is a requirement to ensure that appropriate measures are taken to create a safe environment. In retail, for example, occupancy tools have assisted in controlling in-store customer numbers, while IP audio, in conjunction with network cameras, will monitor customer behaviours and issue alerts to remind them of social distancing and hand washing protocols. Elsewhere, frictionless access control systems can play a part in regulating and easing the flow of people, reducing queues and minimising the risk of passing on infection. These technologies can all part a part is supporting our essential services.

Measuring our impact on the world

Caring about others, caring about our society and wanting to help. These are values that sit well with Axis’ focus on sustainability and ethics. We already think in this way, continually striving to improve operational processes to benefit others and improve our world. We have talked at length about our sustainability goals and commitment to eradicating PVC from our solutions. In a world that has seen technology come into its own as a driving force for good and helping people stay connected, those companies that are seen to be already using technology to benefit others will be held in high regard.

The pandemic has refocussed attention on the importance of environmental, social and corporate governance (ESG), the key criteria which can be used by investors to assess a company's operations and impact on the world. Companies, like Axis, who already focus on these areas are shown to be faring better in the current crisis, where their values are looked upon favourably

Atul Rajput Regional Director Northern Europe at a time when this approach is more vital than usual. Our shared commitment towards improvements in sustainability, diversity, inclusion and a general desire to bring about positive change will remain key areas of focus on Axis’ agenda.

Clarity of purpose defines our vision for a smarter, safer world

Having an outlook that promotes purpose beyond profit has been instrumental in driving our decisions and achievements over the past few months. We continue to strive to innovate for a smarter, safer world, developing new and ever-evolving ways in which we can help our customers, support our partners, and maintain healthy relationships across our supply chains.

We also continue to promote an agenda which looks to support the changes we see in the world around us, while confidently adapting to new modes of working as the post-pandemic world unfolds.

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AUDIO IN RETAIL

How IP audio can help retailers manage store occupancy as lockdown lifts

By David Needham, UK/Ireland Sales Manager & Graham Swallow, Retail lead, N. Europe David Needham: www.linkedin.com/in/david-needham-4b37482a/ Graham Swallow: www.linkedin.com/in/graham-swallow-uk/ The retail industry is beginning to re-open its collective doors as we emerge from COVID-19 lockdown. It has been a time of great anxiety, with many retail businesses struggling even before the pandemic. Every minute of retail downtime has represented a loss of revenue, and after many weeks of closure businesses are now urgently looking for ways to generate maximum ROI. As pressure mounts and businesses prepare to begin trading again, the retail industry must be able to demonstrate that it can adhere to the stringent guidelines laid down by the government.

Among the many measures set out by the UK Prime Minister recently to protect retail staff and customers, stores will be under increased pressure to enforce two metre customer distancing; the required safe zone to help reduce the spread of COVID-19 infection. This will involve closely managing store occupancy levels, the setting of appropriate maximum limits according to the size of premises and recording how many customers are inside at any one time. With much to think about, retailers might look to technology to assist in capturing this information and providing additional solutions to enable them to provide a high level of service while keeping customers safe.

Public address systems to help safer social distancing

The use of IP (digital) speakers, when combined with existing in-store surveillance cameras, can provide a comprehensive and easy-fit solution. Public announcement capabilities keep customers informed of social distancing protocols with prerecorded or real-time messaging that can also issue alerts in the event of customers failing to comply with regulations.

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For those with visual impairment, or where English is not a first language, IP audio can also be helpful as part of a wider range of measures to improve situational awareness, thereby improving customer confidence and safety.

Queuing outside can be a source of anxiety.

Speakers placed here can be used to inform customers of what to expect when inside the store, such as any requirement to wear protective masks, recommendations to disinfect trolley handles, and the importance of regular hand washing with soap or hand sanitizer. With such a system in place to aid customer understanding and encourage appropriate behaviours, staff and management are able to focus their attention on operational duties. This is particularly important in the current climate where there are very small margins for communication error and high costs to deliver it manually.

David Needham UK & Ireland Sales Manager

Managing occupancy for a smarter operation

Surveillance cameras and sensors, combined with analytics, at entrance and exit points can be used to capture the number of customers in store at any one time. The retailer sets an occupancy threshold which is relevant to the size and layout of their stores and allows enough space for customers to maintain distancing. The process monitors everyone arriving and leaving to ensure that the optimum figure remains consistent. Data about occupancy can be collated from store to store and used to evidence due diligence in relation to social distancing regulations being followed and take undue pressure off the store management team.

Graham Swallow Retail lead, Northern Europe

AUDIO IN RETAIL

Network audio speakers, capable of broadcasting to single or multiple zones, can also then be added to a system as part of a broader process designed to detect when grouping occurs or potential ‘bottle necks’ in real time; a consistent prerecorded message to remind customers of their duty to remain distant from each other can then be played. The same solution could also alert the team to open additional check outs to ease congestion and also provide daily customer flow data to aid decision making about resource allocation. A continued use case after this crisis passes and further ROI.

IP audio and the future of retail

Shopping centres and high street stores still sit at the heart of every community.

Enabling these businesses to open is a critical step on the road to rebuilding the economy and will support millions of jobs.

But current concerns about a second wave of COVID-19, and heightened awareness

of close customer contact, means that retailers will need to employ distancing methodology to continue trading for some considerable time in a combined effort to keep the rate of disease below 1 and thereby help to avoid a second lockdown.

The use of technology to deliver information and alerts about customer and staff distancing behaviour and IP audio to deliver consistent messaging will release staff to more customer facing roles. Through technology, retail can rebuild from a strong foundation and become more efficient. With cloudenabled systems in place, including the latest IP audio solutions, it’s possible to help the retail industry continue to improve operations and innovate for a smarter, safer world.

Learn more about Axis solutions for today and tomorrow: www.axis-communications.com/ industrysolutions Learn more about Axis audio products: www.axis.com/products/audio

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ACCESS CONTROL

Frictionless access control, what it is and what it could be

By John Allen, Business Development Manager Access Control John Allen: www.linkedin.com/in/john-allen-715ab2b/ There is a growing debate around the application of non-contact physical security – ‘frictionless’ as it is being described. The reasoning includes the quicker processing of people, securely, into and out of managed buildings and places, as well as the emerging requirement for distancing and avoiding contact with surfaces – keypads being a good example, but including RFID and fingerprint biometric readers at locations such as mass transit entry/exit points.

At its apex, a frictionless experience would likely be a completely contactless movement of people into and through a secured layer effectively and efficiently.

There are already rapid process/movement solutions, usually applied through entrance control systems; however, there is a growing call for even less friction in the process, using face recognition technologies in access control applications and replacing the RFID reader.

Partner solutions Such systems are in use already; CCTech has released its very successful face recognition access control solution ‘CleverAccess’1 which takes traditional access control and improves it to offer alternative credentials and, being a mobile phone app with self-enrolment, does not present the privacy issues associated with face recognition adoption in public areas. Another partner, Total Security2, uses secure QR codes in a cloud service.

This has been very successful in enabling frictionless access control in unmanned storage applications and is now reaching a wider audience for physical security applications.

Frictionless also plays a part with other innovative solutions from Axis partners including Doordeck3 and their own version of access control in co-working and

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co-living spaces, with applications using QR codes to manage doors and users across site and country-wide door and I/O sensors using a frictionless design and simple deployment method.

Consider the retail industry. As it struggles to recover from the parlous state imposed on it by the Coronavirus pandemic, the already innovative Autonomous Shopping experience is surely a very likely contender which can help retailers recover and even become more effective in their operations.

The adoption of smart devices in physical security is opening opportunities for new and innovative access control solutions, including alternatives to the traditional access control identity card, which have the potential to add value and widen the options for users.

Alternative credentials QR codes. ID cards, combined with QR reading via cameras in IP Intercoms or in dedicated IP security cameras, have proven to be able to extend security at low implementation costs and ease our way into the GDPR compliant world of visitor management.

Facial recognition, already used extensively, these systems use standard IP cameras in conjunction with managed scene environments to offer accurate and reliable access control. Face recognition in access control is an accepted alternative to RFID, and as processing power grows, edge-based solutions also get closer and the camera processing power could result in capture / image process capability in the camera itself, leading to lower costs, faster decision making and a lighter architecture without servers. Access control using facial recognition is not the same as facial recognition in public spaces and, importantly, the processing of personal data must comply with all

John Allen Business Development Manager, Access Control

GDPR requirements to protect integrity and security.

With this edge revolution, smaller applications, such as in kindergartens and schools become an option. And with lower purchase and no ID card costs it becomes an option to traditional access control. We anticipate this to be particularly attractive in a hosted services environment.

Voice activation. The elevation of a novel way to communicate and access music is morphing into a home tool to provide voice activated intrusion detection; we anticipate a market for voice encrypted credentials, albeit starting in niche applications.

Frictionless in an uncertain future Now, of course, the description of what frictionless means takes on another meaning and an urgency to create futureproof solutions for an environment where considerations around human interaction are likely to be increasingly important.

New practises will emerge to reflect the need for less contact with others in both the social and working environments, while still enabling flow through entrance and exit points.

Prominent on the list will be enhanced methods of public area people ‘management’ in areas such as shopping centres, where the application of intelligent data gathering will deliver improved solutions which are interactive in a more granular, responsive manner, made possible by an increase in the number and type of sensors used (cameras, analytics, condition lighting, intelligent PA systems), all working together and all based on cyber hygienic, secure networked installations.

Working practises are also likely to change, with an expectation from office experts of out of office or home working as a priority option and a review of traditional office space use.

www.customerclever.co.uk/access-control/ www.total-security.se/ 3 https://doordeck.com/

From the physical security and access control perspective it is certain to lead to a deeper discussion around security as significant numbers will still gather at work or leisure places, with the same risks from terrorism, but can we reduce the physical contact to make that ingress/ egress work in a frictionless way?

Certainly, initial actions taken have seen many card and PIN operations adjusted to card only, yet even then, there is the element of unwanted threat through contact. So frictionless can also mean contactless and may come to define a new expectation of buyers and users of access control.

The whole treatment of the world as we did see it, is being shaped and coloured by our experiences of recent times, and as a result, we are much more cautious of how close we should be to others; so how will that affect mass transit points such as a rail / underground station ticket barrier and how might it impact on some of our traditional credential methods, card readers and especially keypads, but also contact biometrics?

ACCESS CONTROL

For that matter, will it impact the way we design buildings, where we might consider doors which allow opening either way, so they can be pushed by a shoulder or elbow?

In conclusion So, can we offer a frictionless life? No, but with thought, imagination and a new interpretation of existing proven principles, there is the opportunity to create and deliver a frictionless security experience, or at least the beginnings of what a frictionless physical security experience should or might be.

Learn more about Axis solutions for today and tomorrow: www.axis-communications.com/ industrysolutions

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HEALTHCARE

Helping clinical teams improve communication and care in challenging times

By Markus Lai, Manager Sales Engineering & Training Markus Lai: www.linkedin.com/in/markus-lai-a0055312/ In hospitals across the globe, health professionals battle to save lives, working with the medical tools and technologies available that are frequently in short supply. The COVID-19 pandemic is the defining global health crisis of our time.

Clinicians and support teams are under pressure to improve response times and deliver expert levels of care across wards that are already operating at capacity.

In a busy environment where teams are pushed to the limit, this can be a seemingly impossible task.

While the administration of medication and direct specialist care must be carried out in person, it is in relation to the constant requirement to check and monitor patients that efficiencies may be found. What if healthcare practitioners could reduce the time needed to be faceto-face with patients without taking away the valuable reassurance and comfort that this provides?

Solutions that facilitate remote monitoring and management have become the backbone of many industries in these unprecedented times; and they are also helping to deliver small breakthroughs in healthcare settings across Europe too. By eliminating all but absolutely necessary contact, they help to not only increase efficiency by reducing unnecessary donning and disrobing of personal protective equipment (PPE); but they also lower the risk of cross infection; improve response times; enable a safer working environment for medical staff and ensure a better standard of care for patients.

Virtual communication improving care Door monitoring systems, part of an access control solution, have been successfully implemented within numerous hospitals to provide valuable support for clinicians

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on the front line. Such technologies, providing high quality video and audio coverage in real time, can transform operations. Through simple attachment to medical drip stands, patients can be closely monitored through a centralised cloud-hosted system.

This combined audio/visual solution acts as a force multiplier for medical teams who are asked to do more with fewer resources, providing camera and twoway audio functionality. This enables healthcare professionals to see and hear patients, to monitor for breathing difficulties, check for confirmation of current health status, or just to provide a friendly voice for comfort. The technology can help establish a safer and more efficient working environment, minimising the risk of infection by removing the need to make low priority or unnecessary bed side visits, for example, in the event of an accidental call. The ability to assess many more patients than would be possible by physically visiting each in turn means that the quality of care given to the most acute cases greatly improves.

Remote patient monitoring Remote monitoring can also be managed virtually by healthcare personnel. The ability to receive audio/visual information for every patient while on the move provides health practitioners with timely updates and early notification of a situation where urgent action is needed.

At hospitals that are experiencing a huge upsurge in patient admissions, remote monitoring helps improve response times while also helping to ease the demand on staff time and resources. Health professionals that are already working at their limit can use remote monitoring to gain a general overview of their case load, enabling them to prioritise personal face-

Markus Lai Manager, Sales Engineering & Training to-face care for those most in need. The use of PPE can also be optimised if staff only enter crisis areas when absolutely necessary, rather than having to do so for all routine checks.

Greater efficiency for health and welfare Time restrictions and the availability of resources are two factors that are constantly working against all healthcare professionals in such a challenging environment.

The use of Axis network video door stations combined with AXIS Camera Station video management software can provide healthcare teams with valuable audio/visual assistance, allowing them to focus on the health and welfare of their patients.

HEALTHCARE

With technology that can support successful outcomes by focusing teams and resources to where they are needed most, and that is also quick and easy to deploy, it’s possible to create a safer, more efficient environment for both patients and health professionals.

A true example of innovating for a smarter, safer world.

Read more about Axis door stations: www.axis.com/products/accesscontrol/network-door-stations Learn more about Axis solutions for today and tomorrow: www.axis-communications.com/ industrysolutions

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SMART CITIES

Open technology for a smarter city

By Björn Callenfors, Eco System Manager Björn Callenfors: www.linkedin.com/in/björn-callenfors-73855327/ There are many broad definitions of a smart city. Sheffield University, in their research paper, ‘What is a smart building?’1, determined that the single attribute that defines the smart city, smart building or intelligent construct is Control Flow—the order in which instructions and statements are executed or evaluated by a programme. If this Control Flow is reactive, the building is intelligent; if it is adaptive, the building is smart; and if it is predictive, it is a thinking building.

The truth is that there is no generally agreed definition of the smart city or building. But any solutions or systems sold within this premise should address the complexities of security, interoperability of devices, and the regulatory controls that could influence its potential. When it comes to technology deployments that strive to be smart, we need to become more tangible in what type of technology cities should install.

Open platforms delivering future-proof solutions The multiple definitions and lack of tangible examples of smart city technology is not necessarily a bad thing. It allows a certain amount of freedom around choosing appropriate technologies, tailored to the requirements of teams and departments. With collaboration and flexibility being important considerations, the use of an open technology platform is now considered a preferred approach to allow easy deployment of technologies and avoid future lock-in effects.

There are many examples of good intention ruined by oversight. A municipality in Sweden invested in digital locks that only worked with the Windows phone.

This rendered the entire system useless when the product was discontinued2.

Future developments and alterations in technology were not a considered factor at the planning stage. It’s vital that technology manufacturers strive to

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develop products that are open, taking into account requirements today and into the future.

Sharing data for effective cross-team collaboration An important step in the journey to becoming truly smart is to enable the sharing of collected data. Today, most city departments have a one-to-one relationship with the companies that deploy their technology. By investing in technology that supports open and standardised protocols, we can now, and in the future, enable sharing of data to a higher degree than previously possible.

For example, data from sensor technology that has a one to many relationship, rather than utilising a one-to-one ‘siloed’ approach, can be combined with camera data for improved visibility. This will help councils and cities to work more cross functionally, using technologies for more than one purpose, for greater benefit.

Historically, automatic data sharing across organisations and departments has proven complex. However, with new protocols such as the MQTTl3, designed for simple yet reliable connection of IoT technologies and mobile applications even in areas of low-bandwidth, high-latency or an unreliable network, means that stakeholders can benefit from powerful insights to inform decision making and business operations within their sector.

Improvements in hardware to facilitate data sharing A network surveillance camera with analytics capabilities, traditionally deployed within a city to monitor traffic flow, can now benefit multiple teams.

The evolution of processing power at the edge means that a camera can be used to collect data in a city environment and process that data within the camera itself, removing the lag associated with constant transmissions backwards and forwards to the cloud. This ensures timely delivery of

Björn Callenfors Eco System Manager data to inform decision making.

Summarising the approach Investing in open technology that allows for software and hardware evolution and scalability ensures that any lock-in effect is avoided. Network technologies with edge capabilities provide powerful analytics that can benefit multiple teams and departments, combined with new open and standardised protocols that facilitate easy sharing of data.

Smarter use of technology streamlines operations and has cost benefits. It removes the dependency on multiple technology vendors servicing many departments in favour of an approach that looks to partner with a small number of trusted providers to deliver a city-wide solution. At Axis, we constantly strive to innovate for a smarter safer world, so by developing open technology, we can ensure that our solutions meet a broad range of requirements within the smart city environment.

SMART CITIES

https://doi.org/10.1108/ SASBE-01-2014-0003 www.breakit.se/artikel/20911/staden-miljonkopte-digitala-las-som-inte-kan-anvandas 3 http://mqtt.org/ 1 2

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SMART CITIES

Collaboration for increased innovation and competitiveness

By Jens Strinsjö, Business Development Manager Smart Cities, Axis Communications Jens Strinsjö: www.linkedin.com/in/jensstrinsjo/ In a creative collaboration with the private business sector and other stakeholders, City of Lund is developing innovative products and solutions for smart and sustainable cities for use at local, regional and international level. “The interest in joint innovation has never been greater,” says Peter Kisch, Project Manager for Future by Lund.

“We want to find innovative solutions that are globally viable. From day one, we always think in terms of innovation and scaling. If we do something, we always look beyond Lund,” says Peter Kisch.

2019 has been a successful year for Future

by Lund. Both national and international companies have been in touch and want to be part of this innovative collaboration.

The interest within City of Lund has also increased.

“We have really stepped up our activities.

There is an increased enthusiasm and curiosity to become involved from both the municipal administration in Lund and from municipal companies,” says Peter Kisch.

Peter Kisch Project Manager, Future by Lund Future by Lund is an ‘innovation platform’ for smart and sustainable solutions. Its vision is to encourage innovation through collaboration and joint solutions for greater synergy across districts and an enhanced quality of life for the people who live in them. Collaboration takes place between local, national and international stakeholders, cities and regions, private companies and organisations.

International innovation culture Future by Lund plans to create clusters and attract companies and talent, as well as capital, resources and a focus on joined-up thinking, through both national and international cooperation.

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Furthermore, several long term projects that Future by Lund has been working on have come to fruition. These include the Electric Road, a project where electric vehicles are charged while driving via rails in the road, and Human Centric Light, where wavelengths of light are regulated and adapted for application across a variety of different environments. Light is proven to affect the hormonal system as well as stress levels and can be used to boost energy and increase productivity, or to have a relaxing effect.

In addition, Ectogrid is an initiative where surplus energy is shared between city districts and housing for more efficient energy use. Lastly, the Smart Public Environments project uses smart technology to make society safer for citizens and/or more efficient for the city or municipality, such as through anti-theft devices for bicycles and the monitoring of the electricity network in order to improve remedial reaction to disruption.

Jens Strinsjö Business Development Manager, Smart Cities Collaboration and synergy with the private business sector The private business sector with its many established companies plays a key role for Future by Lund to achieve its vision.

Axis Communications plays an important part in this. “It is extremely important that Axis is located in Lund as this brings much opportunity. Axis being located here means that other companies want to come here too, as large companies form a platform for growth.

The fact that Axis keeps its headquarters and its research and development facility in Lund is evidence that there is much for businesses to benefit from by association with the city,” says Peter Kisch. He also emphasises the strength of Axis' global presence and wealth of experience following the successful launch of high-quality products and solutions onto an international market. Axis is an independent entity with a high level of confidence from customers and partners.

CYBERSECURITY SMART CITIES

City of Lund will also have the opportunity to meet other global cities with which Axis collaborates in order to discuss challenges and share lessons learned through the Axis Experience City Programme.

Relationships create concrete collaborations Future by Lund is constantly in search of new solutions, with the aim being to crossfertilise new thinking and idea flow with experience and knowledge, resulting in a solid foundation for the smart innovations of the future.

“We are very good at making things happen. We are like a coach and act as a catalyst that gets the ball rolling,” says Peter Kisch. The work is relationshipdriven. Future by Lund is highly focused on connecting individuals and companies.

Increased collaborations and services 2020 Networking participants include cities such as Borås, Gothenburg, Kiruna and Stockholm, several Dutch cities, Stuttgart in Germany and Boston in the USA. “I expect that we will collaborate and develop projects with even more stakeholders, maintain a good tempo and continue to connect Lund internationally,” says Peter Kisch.

A clear trend is that cities are increasingly purchasing services and not investing in their own technology, for example the purchase of traffic monitoring services instead of investing in the cities’ own systems.

So, what advice does Peter Kisch have for other cities and regions that want to increase their attractiveness?

“First you have to draw up your innovation map. It's important to talk about money and financing, and where you are headed.

Furthermore, it's a question of which values should drive the collaboration forward. It must be exciting."

"It should not be a formal process. You need to be open and inquisitive and be able to change your mind along the way,” says Peter Kisch. “This is different in comparison with running production processes. It should be guided by curiosity and playfulness. The future happens where people have the most fun.”

About Future by Lund Future by Lund is an innovation platform which facilitates smart and sustainable solutions for growing cities and people.

Future by Lund consists of City of Lund and partners from universities, organisations and the private business sector. It is active in and around Lund and has both national and international contacts and collaborations. Future by Lund is part of the Trade & Industry Office in Lund.

The work is financed by Vinnova, City of Lund and participating partners. The core team of Future by Lund consists of seven people. The central focus is on challenges that are of significance to the design of sustainable operations relating to road safety, the reduction of commuting times, the creation of a cleaner environment, reduction of emissions, improvements in healthcare, the encouragement of entrepreneurship, increasing social connections and digital participation, creation of new jobs and exploring ways to reduce costs.

The work is conducted within five focus areas: digital humans, moving things and people, future living and spaces, humancentric light, creatives and changemakers. Companies and organisations that collaborate with Future by Lund include Akademiska Hus, Axis, Cleantech Scandinavia, Eon, Ideon Innovation, Ideon Science Park, Innovation Skåne, Kraftringen, Region Skåne, Siemens, Skanska and Sustainable Business Hub. For more info, see: www.futurebylund.se

www.news.microsoft.com/2005/12/07/microsoft-phases-out-pvc-from-its-packaging/ www.triplepundit.com/story/2011/apple-and-intel-cease-use-conflict-minerals/78961 3 www.unglobalcompact.org/interactive 1 2

About the collaboration between Axis Communications and Future by Lund This first project, partnering Axis and Future by Lund, is based on City of Lund’s policy documents and focusses on the development of mobility solutions to face the challenges identified in Lund.

The collaboration with Axis gives cities and municipalities the opportunity to work better horizontally, which is encouraged by Axis technology, instead of working in silos. For example, many different departments across a city can derive benefit from data collected from surveillance cameras, regardless of which department initially collected the information. The collaboration makes it possible for Axis to ensure the quality of City of Lund’s Smart Cities solutions, based on meeting ongoing requirements.

Axis also has access to Future by Lund's open platform and can thereby meet the needs of several administrations, without lock-in effect.

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SMART BUILDINGS

Are we already living in the future?

Changing the IT infrastructure to create a true smart building

By Carl Staël von Holstein, Business Development Manager, Special Projects Carl Staël von Holstein: www.linkedin.com/in/carl-staël-von-holstein-1545a24/

Spearheading innovation is no easy thing.

It takes commitment to soldier on through the tests and trials. But also, to combat the skepticism, opposition, and even ridicule that you can encounter when you go against the grain – which is often the case when you try to break new ground.

At Axis, innovation has always been crucial. We keep on driving change in the security industry. It has not always been plain sailing, but compared to Swedish entrepreneur and information technology visionary Jonas Birgersson, it has been a gentle breeze.

“The future is already here.

It's just unevenly distributed."

Jonas Birgersson.

“The future is already here. It’s just unevenly distributed,” he said and explained that the technology is already available, mature, well tested, and integrated into numerous applications across many large businesses. This practically removes any risks. Still, the real estate sector has been slow to catch on, missing out on many of the benefits of digitization.

According to Jonas, one reason is that IT infrastructure silos are still common. Few players control or own the infrastructure vertically, including, for example, fiber and masts, data transmission, internet access, and various services, such as apps and email.

Jonas Birgersson Swedish entrepreneur

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Among the results are slower innovation, reduced influence and choice, cartels, high costs, and proprietary systems.

Explaining the benefits of changing this, Jonas pointed me towards the socalled “Lasagna model”, which has been used by the Royal Swedish Academy of Engineering Sciences, IVA, to describe a layer structure.

He was a leading figure of the Swedish IT wave that disrupted business models and created a veritable investor Klondike around the turn of the century. The IT bubble burst in 2000, but much of what Jonas predicted then is now conventional wisdom.

“When you spread the control of infrastructure and processes, there is a level playing field. In each layer, different players can compete and do what they do best. In the best case, companies are spurred on to be creative and to come up with innovations,” Jonas explained.

Jonas is still active, working with business support systems for broadband services.

Recently, I talked to him about smart buildings and if he sees any gamechangers on the horizon?

The result is more cost-effective systems with improved functionality. The use of common standards and open platforms will vastly improve interchangeability and freedom of choice.

Carl Staël von Holstein Business Development Manager, Retail

You can choose the supplier and services that best suit your needs. Tenants will get enhanced customer experience, and by adding new services, house-owners can get another source of income.

When we talk about smart buildings at Axis – residential, commercial, or industrial – we want to push the borders, going beyond the basic functionality of analog and proprietary systems.

With an open platform, you can add and connect the right technologies, devices, and functionalities regardless of the manufacturer. For example, access control connected to an IP network can be about so much more than letting people through a door. When door stations, cameras, audio, and sensors start talking, and intelligent analytics do some thinking, you can develop really creative solutions.

SMART BUILDINGS

“When you spread the control of infrastructure and processes, there is a level playing field.

In each layer, different players can compete and do what they do best. In the best case, companies are spurred on to be creative and to come up with innovations.”

Jonas Birgersson.

But it goes beyond security. What if you arrive at the office, and your access card triggers the ventilation? Turns on your desk lamp? Adjusts the height of your desk? All according to your pre-set tastes.

There’s an ocean of possibilities.

With IP-based access control, you will also get unmatched scalability and futureproofing. It doesn’t matter if you’ve got one or a thousand doors. Adding new door stations, or other devices or new functionalities will not be a problem when your requirements change.

If you’re a house-owner, maybe you say, “Yeah, that’s fantastic, but we’re stuck with our hefty investment proprietary access system.”

According to Jonas, this isn’t a problem.

You don’t have to change everything at once. During a transitional period, you can keep old infrastructure and change to open standard components when they need to be updated or break. Over time, your system will be increasingly open.

Nordic Urban Solutions: www.nordicurban.solutions Axis access control: www.axis.com/products/accesscontrol

So, as you can see, there is a lot to gain from changing to a layer structure. If you want to know more about this and IT infrastructure in general, the IVA report "Digitalisering för ökad konkurrenskraft" (Swedish only: https://bit.ly/3dHYT2C) is an excellent place to start. Otherwise, feel free to contact me, especially if you want to learn more about the possibilities of network access control systems in smart buildings.

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AXIS END-TO-END

How audio can make a difference

By Peter Currie, Manager Medium Business Northern Europe Peter Currie: www.linkedin.com/in/peter-currie-50527511/ Audio is valuable addition to most surveillance installations both in live view operation scenarios and in playback.

Axis has a wide range of hardware products for audio in the portfolio such as speakers, door stations, audio modules, microphones and, of course, a complete portfolio of cameras with audio support.

To form a complete solution these products can easily be integrated with a video management software such as AXIS Camera Station. Let’s have a look at some typical use cases where audio can make a difference.

One-way communication to deter intruders or inform customers This can be done manually by live callout by the VMS operator, or by using prerecorded messages triggered automatically by an analytic application such as AXIS Fence Guard. Using Axis speakers, you can even make simultaneous callouts to a group of speakers installed in different locations.

Two-way communication with staff All Axis cameras with built-in speakers and door stations supports push-to-talk audio directly from AXIS Camera Station.

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This makes it easy for the operator to give instructions to staff remotely and receive information. This is a common setup for healthcare applications, where the administrative personal might need to keep contact with the nurses working at restricted hospital wards.

Two-way communication and identification of visitors Using Axis door stations, you can identify and talk to a visitor through the video management software or the mobile app.

You talk and let them in by simply pushing a button, making it easy to handle daily operations such as handling of deliveries.

Audio monitoring for better understanding Allows the operator to listen in on a scene.

Many situations can benefit from the addition of audio to surveillance in order to capture the complete picture and take the right action. To more effectively use audio to monitor several locations you can complete the solution with AXIS Audio Spectrum Visualizer. The application is downloaded on the camera and the audio spectrum is displayed as an overlay in the video stream giving the VMS operator instant information about the origin of the sound as well as the sound activity.

Peter Currie Manager Medium Business, Northern Europe

Audio can also be a useful complement to your video footage when investigating an incident. Audio from the scene of interest will help to get more insight about the incident under investigation and allows the operator to get a deeper understanding. Using AXIS Camera Station you can easily build a complete incident report including both audio and video findings. Audio is also very useful if you would like to review and share recordings for educational purposes or maybe record audio in an interview room. Axis offers a range of high-quality microphones for audio monitoring as well as audio modules for easy integration of speakers and microphones.

Designing your solution With AXIS Site Designer, you can easily create the right system to fit the exact operational requirements and needs of a client. In addition to a wide range of cameras, you will also have access to a full portfolio of audio products which include door stations and a range of speakers and microphones. AXIS Site Designer will even help you in the selection of the right number of speakers to cover your premises.

AXIS END-TO-END

Audio terminology One-way communication Point-to-point communication in one direction, also called Simplex Two-way communication Point-to-point communication in two directions, also called Duplex Half-duplex Two-way communication method using a button to switch from reception to transmit, also known as Push-to-Talk Full-duplex Two-way communication method allowing communication in both directions simultaneously Download a free trial of AXIS Camera Station: www.axis.com/products/axiscamera-station/overview Design your solution using AXIS Site Designer: www.axis.com/tools/axis-sitedesigner/overview Discover the Axis network door station portfolio: www.axis.com/products/ access-control/network-doorstations

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AXIS END-TO-END

AXIS Companion: Meeting basic surveillance needs while supporting business growth

By Yasin Miah, Field Sales End-to-End Solutions Yasin Miah: www.linkedin.com/in/yasin-miah-332133107/ The right solution Sus Andersson, Senior Facilities Manager at Friskis & Svettis in Malmö: “We decided that Axis was the right solution for us when we heard that it allowed us to access the cameras and the footage remotely from our mobile devices.

The Axis end-to-end concept is about tailoring a complete security solution to a business’s specific needs, all from Axis.

AXIS Companion video management software (VMS) can be a key component in such a solution. Depending on the needs of the organization, the solution will also include cameras and additional hardware such as door stations and network speakers. In addition to surveillance, analytic software can support a range of functions for improving operational efficiency and profitability.

Remote access to live footage AXIS Companion VMS lets users access multiple cameras per site (plus recorders and other accessories) and gives multiple users secure remote access to live footage and recordings on their phone, tablet or computer. Several sites can be accessed through the user-friendly app so, for example, the owner of a chain of boutiques can easily monitor their entire business by selecting the store they’d like to view from the simple menu.

With branches in numerous cities, the Swedish fitness chain Friskis & Svettis uses IP cameras in combination with AXIS Companion software to protect their premises and staff against threats like theft and violence.

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“All in all, I can say that the different solutions available for AXIS Companion fit the respective needs of each of our facilities and have really made our everyday life so much easier. The whole team at all four locations are extremely happy and so are we for making this decision. With the new security solution, we can leave even our larger facilities unguarded because the cameras do the heavy lifting for us,“ says Sus Andersson.

At some point, businesses may even require a more advanced surveillance system, so it is easy to reuse hardware if you move to a more powerful VMS – AXIS Camera Station, for example.

Built-in cybersecurity As with all validated Axis solutions, security is paramount, and this is another area where AXIS Companion brings together advanced technology and ease of use.

“We want to package our knowledge into our solutions, and cybersecurity is a big part of that. It shouldn’t be necessary for customers and integrators to be experts in encryption and security, so we make sure protection is in-built,” says Göran Haraldsson, Global Product Manager at Axis. In practice, this means that the AXIS Secure Remote Access service is used to create a secure, encrypted communication channel.

“The benefit,” explains Göran, “is that customers don’t have to, for example, open ports or configure routers. It makes AXIS Companion easier to use, and it doesn’t risk creating vulnerabilities.”

Yasin Miah Field Sales End-to-End Solutions Multi-user support The newest version of AXIS Companion features improved multi-user support, making it easier to add additional users.

The person responsible for the network can decide which levels of access a user should have, then send them an invitation to get started. Axis end-to-end solutions are a way for businesses to buy a complete security system from Axis, tailored to their specific needs.

Learn more about effectively securing your business: www.axis.com/end-to-endsolutions/for-surveillance Read about the solution at Friskis & Svettis: www.axis.com/newsroom/article/ friskis-svettis-surveillance

CYBERSECURITY & GDPR

GDPR compliance and the cybersecurity of systems

By Steven Kenny, Industry Liaison - Architecture & Engineering Steven Kenny: www.linkedin.com/in/steven-kenny-24461825/ On the second anniversary of GDPR, Steven Kenny, Industry Liaison Architecture & Engineering, at Axis Communications, reflects on the impact that the regulation has had on the cybersecurity of IoT devices in relation to physical security.

For businesses everywhere, the enforcement of the General Data Protection Regulation (GDPR) in May 2018 meant that greater responsibility needed to be taken to safeguard data. The view of the National Cyber Security Centre (NCSC), that cybersecurity and GDPR compliance are intrinsically linked, became all the more apparent when we saw high profile cases hit the headlines such as those against BA and Marriott. With heavy fines imposed by the Information Commissioner’s Office (ICO) as a result of breaches of software and systems, such cases have been instrumental in illustrating the seriousness of cyber attacks to senior decision makers.

As we approach the two-year anniversary of the GDPR, it has been well and truly bedded in, with businesses acknowledging that the ICO takes a stern view of companies that cannot demonstrate sufficient control and protection over the data they store. In board-level business meetings, IT decision makers have had an increased presence as the direct involvement of IT is instrumental in providing the appropriate guidance around the design and security of systems to make them cyber secure. A drive towards the development of more secure technologies has also led to an increased focus to ensure the integrity of stakeholders, end clients, and everyone involved in the supply chain.

Increased awareness: data and the need to protect it The GDPR brought with it an increased awareness around the data that companies hold on individuals.

The number of subject access requests being issued to operators from members of the public has increased, particularly as a result of this service becoming free of charge. Over the last two years there has also been a steady increase in the number of requests for data protection impact assessments, required during the planning stages of newly proposed projects. In order for applications to be accepted, planners want to be able to fully understand the impact of their systems.

GDPR and the use of public data has resulted in more public awareness around technologies such as video surveillance.

We have seen reports of businesses being fined for inadequate signage around the requirement to provide consent for the processing of personal information. In addition, police forces in both England and Wales have faced heavy criticism over the deployment of facial recognition systems, and companies have been issued with fines for failing to register such systems with the ICO. The importance of cyber secure systems In addition to fines for lack of compliance, businesses that don’t pay full attention to the security of their systems face risks from socially engineered attacks, ransomware and other targeted, advanced assaults. Compromised IoT devices will mean IT systems are vulnerable, acting as a backdoor through which an attacker can gain access to a network. Self-certification schemes such as Secure by design, secure by default from the Surveillance Camera Commissioner, have been instrumental in raising the bar regarding the production of technologies that are built from the ground up with cybersecurity as a key factor, rather than added later as an afterthought. Such developments are, and will continue to be, instrumental in preventing the sorts of large-scale incidents that have hit the national press.

Steven Kenny Industry Liaison - Architecture & Engineering

Within the physical security industry, we have witnessed an increased awareness across the channel about the need for GDPR compliance. However, there is still a long way to go. While we’re increasingly seeing greater awareness of the need to meet and comply with cybersecurity regulations and the GDPR, there are still those that are falling behind.

Businesses need to be keeping pace with the changing landscape because cyber criminals are always looking for the path of least resistance. Taking control of the security of our infrastructure is something we should all continue to be focused on beyond the second anniversary of GDPR. Learn more about effectively securing your business: www.axis.com/cybersecurity

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CYBERSECURITY

Cybersecurity, the NIS Directive and our essential service providers

By Steven Kenny, Industry Liaison - Architecture & Engineering Steven Kenny: www.linkedin.com/in/steven-kenny-24461825/

The global COVID-19 pandemic has created many challenges for us all. What has become apparent throughout is how reliant society is on the operators of essential services (OESs) and digital service providers (DSPs). In these unprecedented times we have certainly seen some of the OESs being pushed to their limits. This should make us reflect on the impact that this could have on society should one of the key sectors or organisations fail.

The critical role of the NIS Directive With an understanding that cybercrime is a key focus for the criminal fraternity, and acknowledgement that we are all reliant on OESs and DSPs, the first piece of EUwide legislation on cyber security, the NIS Directive1, remains absolutely critical.

However, it is important to understand which businesses are classed as essential services. OESs and DSPs will include some of the largest organisations and many well-known names across Europe.

They will cover banks, energy and power network operators, air, road and rail transportation providers, telecommunications companies, health providers, water suppliers, food suppliers and operators of digital infrastructure.

With daily reports being issued by the media regarding increased activities in relation to cyber attacks, the need to be vigilant when it comes to cybersecurity has never been so important. The heightened risk posed to us as individuals, and to businesses, has resulted in a joint advisory being issued by the United Kingdom's National Cyber Security Centre (NCSC), and the United States’ Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA). This advisory provides information on exploitation by cyber criminals and Advanced Persistent Threat (APT) groups during the current COVID-19 pandemic.

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It is no surprise that we see health providers on this list. With our National Health Service already being pushed to the limits, it’s hard to comprehend the devastating impact of another WannaCry incident right now. What has been less anticipated is that food suppliers have been integral to keeping society operational, and yet, for many, have not traditionally been viewed as an essential service in the same regard as health or energy.

This is why both the NIS Directive and the UK CNPI (Centre for the Protection of National Infrastructure) reference food suppliers and operators as OESs. More than ever the food supply chain is operating at its maximum and we have seen unprecedented levels of recruitment taking place by food retailers. As well as many others, these are our front line operators, feeding our nation and keeping families and homes operational.

Protecting service providers With strategies being formulated and some measures already being put in place to slowly ease society back into a ‘new normal’ as the numbers of new COVID-19 infections begin to consistently drop, it would seem like the right time to reflect.

We should acknowledge the importance of food-related organisations during this crisis, and, the importance of assuring that they can continue to operate even in the event of a cyber attack on their systems. Never has it been so important to help food retailers and those in the food supply chain evaluate their cybersecurity strategy and look closely at their supply chain, including in depth due diligence on their vendors and partners.

Crucially, it’s important that we reach a point where food organisations are able to confirm that they have the processes, policies and infrastructure in place to support NIS Directive compliance.

Compliance shouldn’t be seen as a box ticking exercise, but something that is implemented because it’s the right thing to do. More than ever we need to help these businesses to understand the importance of increasing their security and taking the necessary measures to protect themselves and the service they provide to us all. Their contribution has never been so evident and their work so appreciated. Reducing the chance of a serious cyberattack is the next big challenge.

Download this white paper on how to make cybersecurity in retail a priority: www.axis-communications.com/ retail-GDPR-and-cybersecurity

CYBERSECURITY

www.itgovernance.co.uk/nis-directive

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BODY WORN

Security to wear: a body worn camera solution based on open architecture

By Rose-Marie Gidlöw, Strategic Account Manager Nordics Rose-Marie Gidlöw: www.linkedin.com/in/rose-marie-gidlow-6782b831/ The recently announced body worn camera solution moves Axis into a new market. Tested both in the labs and the field to ensure reliability and robustness, and designed with an open architecture for seamless integration with existing software, the solution is the world’s most flexible.

Axis body worn camera solution Being the industry leader in network video, to enter the market of body worn cameras was a logical extension of an existing business. Based on needs addressed by customers within the law enforcement and private security field, it provides a new way for making the world a safer, smarter and more secure place. To put a camera on the torso of a police officer, a security guard or a train attendant creates a more secure workplace, better possibilities for collecting evidence and can provide input for developing better work methods or training. The possibilities and use cases are endless.

Ultimate flexibility through open architecture For adventurers or explorers like James Cook and Neil Armstrong, research and preparation before a new mission will ensure that they can use their strengths in the best way when entering new environments. It’s the same philosophy Axis follows in developing new products, and it has done so in expanding its surveillance portfolio into the body worn camera market. The body worn solution reflects the high-quality found in all Axis products. Just as many other Axis solutions are based on an open architecture, this solution allows for integration with existing software. This ensures that current customer investments aren’t wasted.

Fredrik Andersson, Global Product Manager, explains: “One of the system’s strongest features is its open architecture, which allows customers to integrate the

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body worn cameras with existing video management systems (VMS) or evidence management systems (EMS). The Axis body worn solution can be used with a third-party VMS and EMS, on-premise or in the cloud, allowing for integration with other video surveillance data. It can also be delivered as an end-to-end solution, using AXIS Camera Station, the company’s own VMS. The “Swiss Army knife” of cameras With decades of experience in developing security cameras, suited for various challenging environments, Axis knows how to tackle conditions like poor light conditions and make robust cameras that can withstand knocks and harsh surroundings, while still delivering highquality images. And this knowledge is condensed in all parts of the new body worn camera system.

The system consists of three main hardware components: the cameras, the camera docking station and the system controller.

The docking stations can be placed safely on the premises and the system controller sends the footage to the destination of choice for analysis and storage. While the cameras store the video when used in the field, the system controller also deletes the files automatically from the cameras, so the device is immediately ready for use again.

Axis was looking to develop the 'Swiss Army Knife' of cameras; a small, lightweight device with good battery power that would not sacrifice image quality or robustness, and would be simple to operate.

Axis body worn system Lina He, Product Specialist, says: “Given law enforcement operators and security guards are walking – and even running – around with the camera, the Axis team

Rose-Marie Gidlöw Strategic Account Manager, Nordics made sure the devices provide clear images in changing situations. The camera captures video up to 1080p at 30fps and includes features like wide dynamic range technology (WDR). It ensures the image remains visible and in high-quality even if the person wearing the camera is exposed to very challenging light conditions."

"As it’s included in most of our products, we have also used software that helps to lower any noise and improve the signal, because ultimately, the footage will have to serve as evidence in the courtroom. For the audio, we used dual microphones to improve the quality of speech and reduce noise. Since officers can’t disrupt their work to charge the device, the cameras have an operating time of around 12 hours of footage in full HD resolution and can be configured to operate for up to 17 hours – so longer than the length of an average shift. We used compression technology, Axis Zipstream for body worn, to reduce the demand for storage and bandwidth."

“The findings of these pilots were very interesting and at times quite surprising.

In a trial we undertook in Poland, we equipped the local police with some of the body worn cameras. They were really satisfied with the benefits the cameras provided as they felt safer knowing they could always look at the footage of their shift in case of an incident.”

"The cameras also have an internal storage of 64GB, which again is enough to cover a full shift in full HD resolution.”

Quality promise put to the test – in the lab Quality has always been a main part of the Axis philosophy – be it in the product itself or in its usability. To maintain standards for its body worn cameras and to fulfill the usability requirements, Axis put the new cameras to the test in the lab, imitating the potentially rough conditions to which the cameras will be exposed, such as dropping the cameras hundreds of times to ensure robustness and functionality. The cameras also have to pass tests for weather-proofing, button durability, chemical resistance and many other factors and conditions they might have to withstand.

This is one of the reasons why Axis is confident to give its body worn cameras a three-year warranty, an above average length of time for these kinds of cameras.

Furthermore, customers can rely on a broad network of partners for high-quality support.

Encryption and watermarks: Double security for people and footage As with every device in the company’s portfolio, Axis has ensured the highest level of security for the solution itself.

Ultimately, the footage of body worn cameras might be needed in court, offering unbiased evidence of the incident and actions of all the parties involved.

“All data is encrypted both at rest and in transfer using AES256 and TLS. In addition, video data can be fully end-to-

end encrypted with specific integrations,” explains Fredrik.

The mobile app accompanying the solution allows users to review the footage, which is then watermarked and includes a camera and user ID. In addition, the process of transferring the video material off the camera and onto a server is fully automated, which means no human interaction is needed and, therefore, no video section can be taken out of the footage during the process. Moreover, all cameras are registered to one ‘home’ system, which is the only system they are programmed to transfer their material to.

They were really satisfied with the benefits the cameras provided as they felt safer knowing they could always look at the footage of their shift in case of an incident.

All these safety measurements ensure that it can be proven that not a single frame has been tampered with. It also keeps the solution safe from cyber disruptions.

Mission accomplished – how the cameras work in the field When it comes to (new) cameras and their features, it’s a common practice to test devices in the field to ensure they meet all the needs. Axis has run a large number of trials to test the system and identify features that would make the body worn cameras a valuable addition for its users in real life conditions. For example, cameras have been tested in airports, with private security companies, and law enforcement organisations. A pilot undertaken in Poland was a good way of showing what Axis was up against in the product design phase, as Rob Messer, Product Introduction Manager, illustrates:

An architecture designed for future enhancement Axis will continue to use its expertise as well as the feedback from all the ongoing real-life use cases to add features and constantly optimize the solution. With its open architecture giving customers the ability to integrate the body worn cameras with existing VMS and EMS software, the solution immediately stands out in its flexibility, cost effectiveness and future-proofing. As the market develops, and the benefits of body worn cameras are seen in multiple industry sectors and environments. This architecture will bring benefits in further integrations and applications.

Fredrik concludes: “While we’re just at the beginning of our journey into the world of body worn cameras, we know there is a lot of unused potential in our hardware that we can and will tap into.

We are already planning the next features and combinations with the latest video analytics, storage and management solutions to better support users and operators, whatever the application.”

Learn more about Axis innovations: www.axis.com/about-axis/ innovations How body worn cameras will lead to a smarter and safer city: www.axis.com/blog/secure-insights/body-cameras-safer-cities/

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CLOUD SECURITY

The future of mobile surveillance for fleets on the move

By Lucas Young, Business Development Manager, Transportation & Critical Infrastructure Lucas Young: www.linkedin.com/in/lucasjyoung/ Cloud technologies are improving the way we live and work. Better functionality and superior security capabilities have opened up many new possibilities. In the smart city era, big data analysis can provide crucial insights to help determine the reasons for increasing crime; similarly, when combined with object identification applications and license plate scanning, it can be used to determine the likelihood of a crime taking place1. As cloud-enabled systems grow in complexity and scope, they offer new ways to positively impact the health, wellbeing and security of citizens.

Public transport is an area in which there are many ongoing challenges. City planners are increasingly expected to maximise capacity, minimise congestion, improve security and ultimately enhance the passenger experience. Transport operators also require new types of data, both retrospective and in real-time, to better understand the use of their assets, improve the efficiency of their operations or as a contractual obligation with the transport authority. In a world where current requirements for innovation, speed and responsiveness are far in excess of the capabilities that legacy systems afford, it is the hosted environment that transportation decision makers are now putting their trust in.

In partnership to produce one transport solution As our cities and their transport hubs grow, and vehicle fleet sizes expand, the limitations of existing equipment become even more evident. Consider a typical fleet of city buses as an example. With a legacy set-up, each bus contains a standalone recording device, various cameras and connections.

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There is no joined-up monitoring capability across the fleet, and the system can only record video surveillance footage for forensic use after an incident has occurred. For transport managers trying to ensure a high level of security and safety using legacy technologies, while facing mounting pressure to make operational efficiencies and savings, this has proven increasingly challenging.

Axis and its partner Observit, a leading provider of mobile video surveillance, have developed a revolutionary, cloudenabled surveillance system that provides high quality incident reporting in real time directly to the authorities, even from a moving vehicle. Remote management means that an entire fleet can be monitored from a single transport hub. Decisions about passenger security and safety, as well as the optimisation of services for effectiveness and efficiency, can be made by centrally located teams with access to a wealth of information from multiple security devices, spanning vehicles across many routes and locations.

Passenger safety and operational efficiency Passenger safety and security is always the number one priority on all transport networks. Modern surveillance technologies represent a huge step forward in this regard. High quality camera footage can be combined with the data from other technologies for a more comprehensive overview of a scenario.

For example, the surveillance data from cameras, together with IP audio devices, can produce powerful analytics and unlock advanced capabilities such as automated alerts when aggression is detected. This enables teams to predict and manage potentially volatile situations.

Lucas Young Business Development Manager, Transportation and Critical Infrastructure

In addition, the use of people counting and heat mapping to understand passenger flow can aid a busy transport hub in managing the customer journey, constantly monitoring for safety and security.

Optimisation and continuous service delivery are important factors in the successful operation of any vehicle within a fleet. Even when an incident has occurred and an investigation is underway, it’s important to keep the fleet rolling. This efficiency extends to driver assessment.

The Axis and Observit system can provide continuous assessment of a driver’s technique and behaviours to produce a full analysis of overall performance; this can lead to better driving techniques, lower fuel consumption, and a significant reduction in incidents.

www2.deloitte.com/content/dam/Deloitte/tr/Documents/public-sector/deloitte-nl-ps-smart-cities-report.pdf

CLOUD SECURITY

Sustainability and ROI In addition, these systems can demonstrate a positive impact on the environment. Axis technologies are always manufactured in accordance with ethical and sustainable principles and the cameras incorporate edge capabilities. This means that they only utilise the cloud system when needed, processing data on the very edge of the network rather than constantly pushing and pulling data back and forward. As well as the obvious benefits of speed and accuracy, this represents energy savings in terms of power consumption, and cost savings due to the reduction in data transmission.

Utilising cloud-enabled systems also means far less hardware is needed than with older legacy technologies.

The implementation of a simple system of plug-and-play network cameras, wireless connectivity and an operating service, enables the move from a bus-centric to a cloud-centric model. With this model, software updates and firmware upgrades become a simple and straightforward process, managed from a central control centre, even when transportation is on the move.

The Axis and Observit solution makes possible a collaborative, joined up and highly scalable approach to transport security.

Powerful surveillance systems, business intelligence capabilities and the benefits of cloud-enabled infrastructure present the transportation industry with a smart and comprehensive solution which represents a future proof investment.

Technologies such as these which are capable of transforming an industry and vastly improving its services, support the Axis vision of innovating for a smarter, safer world.

Learn more about the Axis and Observit solution: www.axis-communications.com/ on-board-solution

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TECHNOLOGY TRENDS

Technology trends and challenges for a fast-changing world

By Sarb Sembhi, CISM CTO and CISO,Virtually Informed Ltd., and James Willison MA, Founder, Unified Security Ltd. Cybersecurity is no longer a nice to have, it is a business imperative, and has become more complex over the last 20 years as new technologies have grown.

New and emerging technologies, IoT and data are three key trending areas we see the greatest challenges arising, in the next few years.

New technologies

The speed of innovation in new technology is growing ever quicker. Once, a new technology might be around for a decade or so; but now this is no longer the case.

Some technologies have come and gone to be superseded by new versions of that technology, with the only differentiator being a new tag number at the end, like in mobile communications, with 5G. However, in some cases there is no new number, but the impact of the technology is widespread, like cloud giving rise to new delivery models.

Sometimes new technologies include new applications of existing technology or those that are impacting businesses greater or users in a new way. For example, cameras have been around for decades but their inclusion into devices like mobile phones, tablets and laptops and their improved quality to capture better images by ordinary people are creating content in higher volumes than all the film studios around the world. They are a good example of new technology or new impacts of existing technology. Webcams on laptops or separate webcams for desktops have been around for about 20 years, however webcams have really come into their own as an alternative to meeting face to face during the Coronavirus crisis.

In real terms, the new technology trends that are creating cybersecurity challenges include the use of cloud computing for digital transformation, technologies to solve analytical problems like big data

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analytics, machine learning and artificial intelligence, technologies that process on devices like edge computing and mobile communication technologies like 5G. The cybersecurity challenges they bring range from the obvious business information security, to development security, to data security, to privacy, to identity security, to physical security, and the list could go on not due to the technologies themselves but due to the vast range of applications and uses of those technologies that have just not been realised as yet. This doesn’t even consider the challenges of continuing to use existing devices and solutions to invest in new IP based systems.

In tomorrow’s world, where even devices and applications may have their own identities where we just haven’t considered the implications of opening up such concepts, the challenges for cybersecurity will be more complex than they are today.

IoT

The advancement of sensor technology and 5G will accelerate the use of IoT not just in public and commercial smart buildings and cities, but also many more personal, health and home devices, as well as the functionality in autonomous vehicles. The cybersecurity challenges resulting from wider-spread use of such technologies will depend on how far back manufacturers and solution providers (for add-on services) are willing to go to be able to go through the learning curve to really understand the principles of implementing effective cybersecurity controls in their supply chain.

Current news stories of key stakeholders publicly voicing their concern and recommending avoiding the use of particular manufacturers may become more common unless manufacturers are

able to demonstrate real assurance of best cybersecurity practices.

The challenge for customers will be managing their security without additional solutions. Consumers for example, are unlikely to be able to manage the whole range of personal, home and surveillance products without additional tools. Corporate facilities teams will become responsible for thousands of devices and systems with tools to get the most benefits from each of them. Tools providing a single cyber-security view of all these devices will become an even bigger imperative. 5G will enable devices to connect directly to the internet without firewalls and other related security technologies, controlling these will be an even bigger issue than controlling wi-fi.

Overall because IoT devices will deliver un-imagined benefits to all, their takeup will create similarly un-imagined challenges, whether these result from privacy issues from robots in use for social distancing, or cybersecurity issues through installing a single thermostat bought over the internet for a fish tank.

Data

The greater use of IoT devices and their sensors help collect more granular data than has previously been possible, and the use of several new technologies enable more wide spread collection beyond just devices and the possibility of untold analysis and insights into people, behaviours, trends, actions, events, etc.

One of the obvious challenges around data will be storage, not necessarily from the privacy aspect of which country it is stored in, (although this will be a challenge), but about what data is collected and stored and whether it is stored locally, remotely or at the user’s choosing.

TECHNOLOGY TRENDS

Sarb Sembhi CISM Sarb is the CTO & CISO at Virtually Informed, and has previously been a CTO & CISO for the Noord Group. He has previously worked as a consultant covering most issues in risk and security. Sarb’s contributions to the industry include the London Chamber of Commerce and Industry Defence and Security Committee and its Cybersecurity working group. Other contributions include: Past President of the ISACA London Chapter, Chair of ISACA International GRA Region 3 SubCommittee, Chair of ISACA International GRA Committee, ISSA UK Advisory Group member, InfoSecurity Magazine Editorial Group member. Sarb has also served on several Security Standards Groups, and continues to write and speak at risk and security events around the world. Sarb was shortlisted in the IFSEC Global Most Influential people in Security & Fire 2017: Top 50 influencers in security & fire 2017: Cybersecurity IFSEC Global | Security and Fire News and Resources: www.ifsecglobal.com/ global/top-50-influencers-securityfire-2017-cybersecurity/

Current business models tend to force consumers to save data so it can be used by the manufacturer for the purposes of improving the product but without a choice. This has filtered into enterprise solutions as well where the reason provided may be for 'analytical’ purposes.

The real challenge is not collecting and storing data for the sake of it, but to collect and only store beneficial data based on proper AI models rather than the current “hoover up all data” type models.

Data analysis models, device and systems services will have to be separated so that manufacturers enable customers to choose as many different analytics services as they want on their data.

The data should belong to users, with analytics suppliers only having analytical analysis access for specific searches or queries.

The challenges that this poses will be led by the need to get greater value from the data than the single solution models are able to provide, and for customers to be able to contribute to open data projects for wider non-corporate benefits.

Business challenges

Aside from cybersecurity challenges, the business challenges of staying ahead, being competitive, being able to differentiate, responding to regulatory compliance and safety concerns, while responding to other invasive technologies that enter our business, will all still remain.

James Willison, BA, MA, MSyl James is founder of Unified Security Ltd and Vice Chair of the ASIS European Convergence/ESRM committee. James was awarded the Imbert Prize for an ‘outstanding contribution to the Security Industry in 2011’ for his work on convergence with ASIS Europe and the Information Security Awareness Forum.

He has worked with BP, Loughborough University, Mitie TSM, the EU and Axis Communications on convergence. He is an ISACA Academic Advocate and a member of the draft ASIS/ISACA/ISC(2) Security Awareness Standard’ Working Group. Unified Security Ltd. provide consultancy which is designed to ensure organisations align their support functions and in particular the areas of Physical and Information Security.

This includes security policy, common reporting processes, converged security risk assessment, training courses and white papers.

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PARTNER Q&A

A Q&A with Simon Legrand, Sunstone Systems – an Axis Partner

By Daniel John, Key Account Manager Daniel John: www.linkedin.com/in/danieljohn/ Simon Legrand, security professional and co-founder of Sunstone, specialising in inventing and manufacturing clean technologies for energy, highways, telecommunications, construction and defence sectors, discusses the partnership with Daniel John, Key Account Manager at Axis and expands on a sustainable security initiative that puts their combined technologies to the test.

Can you provide some background information on Sunstone Systems?

Sunstone Systems was established in 2011, operating primarily as an integrator and working closely with several BlueChip organisations. But fast forward to today and we have evolved into an OEM manufacturer working specifically in the clean energy space. We specialise in providing surveillance solutions that utilise renewable energy in remote, offgrid locations and have implemented successful projects in the oil and gas, critical national infrastructure, as well as highways and defence sectors.

How did Sunstone Systems begin working with Axis and what does the partnership mean?

Axis was one of the first technology providers that we worked with. Axis is constantly evolving and innovating, continually pushing the boundaries of what’s possible. As a result, technologies such as radar and thermal imaging that would have been well outside of our price range, are now affordable and available to use across a multitude of security projects. The partnership with Axis is integral to how we operate our business.

There are other companies that innovate, but they don’t have the same attention to detail and quality that Axis has. Axis takes time to understand a problem and works closely with us to find a solution.

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You are currently involved in a significant project with an oil company in Kazakhstan. What have been the main challenges that Sunstone Systems has faced in this environment?

The main oil field is in a very remote location. The extremes of temperature were initially a concern, as any technology deployed needed to be able to withstand highs of 50 degrees Celsius to lows of minus 40 degrees. In addition, operating in a highly corrosive environment that’s rich in hydrogen sulphide will result in anything that isn’t properly protected disintegrating at an alarming rate. Our Solar CCTV System (SICS) is made from 316 stainless steel which is impervious to such corrosion, and the Axis cameras have an anti-corrosion coating. Power was a further consideration, but with the lower power demand from Axis cameras and the increased efficiency of our solar system, this is an incredible combination to put our integrated technologies into remote locations and be confident that they will operate effectively all year round.

Daniel John Key Account Manager

You have been implementing sustainable security systems for this project that utilise renewable energy. Can you describe how the technology has been beneficial?

We built 58 solar powered systems to power the Axis cameras. In such a remote location it was simply not feasible to consider running cables from the nearest towns or cities for power or for online connectivity. With the guarantee of sunlight, solar energy is the most effective and cost efficient choice. Nowadays, the efficiency of renewable options is constantly improving, while the power demand of cameras is reducing, so clean energy is proving to be a perfect fit for powering today’s surveillance technologies.

We’re seeing the move to clean energy replicated across the market. There is pressure from end users too as they work to reduce their carbon footprint, lowering emissions to meet global targets.

PARTNER Q&A “Axis has supported us and taken the time to understand the complexities of delivering such a solution, and we will continue to work closely alongside the team at Axis in the future.”

Simon Legrand, Sunstone Systems.

The fact that they’re doing their bit for the environment, even if this hasn’t previously been their main focus, is beneficial to us all.

You’ve incorporated several Axis solutions for this project - can you explain which technologies were chosen, and why?

We have developed two systems: a large solar IP video surveillance solution, called the Solar CCTV System and a smaller Autonomous Remote Communication System (ARCS). The Solar CCTV System, designed for remote locations, utilises Axis’ Q6 range of PTZ cameras. For the smaller ARC system, we use fixed Axis Bullet cameras from the M20 range to the Q17 range. Axis cameras all offer easy plug and play capabilities, great light quality, and we know how to integrate them onto our networks. The rugged PTZ cameras have the added benefit of being able to provide exceptional clarity of image over long ranges; critically important when securing a vast surface area, such as an oil field.

Axis prides itself on continuously striving for new ways to innovate for a smarter safer world. Are there learnings from your use of Axis technologies that can be applied to future projects?

The fact we have developed and patented a system that works in one of the most hostile environments on the planet has given us confidence that we can do this anywhere, and it’s testament to the quality of Axis technologies. Axis has supported us and taken the time to understand the complexities of delivering such a solution, and we will continue to work closely alongside the team at Axis in the future. We’re constantly impressed by the capabilities of all the Axis solutions.

As a result of our work in Kazakhstan we have been commissioned for a highways related project in the UK, where power considerations and environmental factors are thankfully less of a concern.

Sunstone Systems: www.sunstone-systems.com Axis critical infrastructure energy solutions: www.axis.com/solutions-byindustry/critical-infrastructure/ energy/overview

Malmö Municipality, SCB 2017 Swedish Police Authority

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CUSTOMER STORY

Innovative solution to document highways project using sustainable systems Camera Control UK utilises Axis surveillance cameras as part of a renewable solution to track the progress of a major highways infrastructure project.

A major highways infrastructure project is currently underway to upgrade 80 miles of single carriageway between Perth and Inverness in Scotland. Production company, MBP won a tender to produce a solution that could document the work in progress. MBP, in turn, contacted Camera Control UK to create the surveillance infrastructure and install the technologies to bring the project to life.

The brief was to document a 10 mile stretch that was to undergo widening, taking it from a single to dual carriageway, thereby increasing the efficiency of the route and allowing for smoother traffic flow. Initial discussions around how to power the cameras along the route involved the use of many miles of cable, combined with a diesel generator, which, as Martin Naylor, Director of Camera Control UK explains, was not a viable option: “The initial recommendation was to install a diesel generator at a halfway point along this particular stretch of highway, with electrical cables running for 5 miles in either direction. Unlike a straight section of motorway, this route twists and turns, with junctions and even housing in the way. It wasn’t going to be feasible. We had to find a better solution.”

Harnessing renewable energy From a logistics point of view this would prove challenging, while from an environmental perspective, the use of a diesel generator would cause unnecessary pollutants, making it unsuitable for a long-term project. Yet, Martin relished the challenge. “After some initial consideration of different options, we realised it had to be an off-grid solution to avoid using local power; a solution that could incorporate wireless communications and utilise renewable energy sources to be environmentally friendly and sustainable over the longer term.”

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After initial surveys and proposals were agreed, a solution was decided upon which comprised Axis network cameras, a power box with rechargeable batteries, a wind turbine and a PV solar panel. With both wind and solar energy being harnessed, and batteries to act as an emergency backup, the team was able to develop an entirely self-sufficient system requiring no local power, guaranteeing 100% uptime.

“Axis really values innovation and is therefore an ideal partner, not only because the team takes the time to understand the challenges when trying to push the boundaries of what’s possible in surveillance, but also because their drive towards sustainable and ethical practices is admirable and an inspiration to other technology companies."

Martin Naylor, Director, Camera Control UK.

To bring the design to life, the required cameras needed to be capable of producing high definition imagery, even in low light conditions. MBP wanted to use 4K images to create a full cinematographic experience. Axis’ 4K short bullet camera was the obvious choice due to its high definition image capabilities and durability in all weathers and extremes of temperature.

Martin elaborates: “The final system uses eight power packs, and eight towers, at various key touchpoints along the route, with one to two cameras employed per tower. AXIS P1448-LE Network Cameras offer incredible picture resolution, with remote zoom and focus, enabling fine tuning of the captured images."

"With no Wi-Fi coverage in the area we even had to create our own, installing masts to enable the all-important cloud connectivity that makes Axis’ network cameras such a great solution for delivering incredible quality imagery using simple IoT connectivity.”

A high-quality solution In addition to producing the required imagery, the system was also designed to be intuitive to operate. Surveillance data is sent to a central monitoring station for viewing, and also stored in the cloud for later retrieval. The system can be remotely monitored and controlled, with charge and consumption parameters for each power box being displayed to allow quick analysis of system status.

“This project has been a great success. Camera Control UK has produced an entirely green solution which provides power and wireless connectivity in an area that was devoid of both; an incredible feat of engineering.

The Axis cameras are highly robust and in a completely different league, in terms of quality, to others we’ve seen.”

Matt Brown, Director, MBP.

Close monitoring of the system allows for easy identification of issues which might affect power and therefore image generation, such as the changing position of the sun at different times of the year, or growing tree lines in the vicinity.

partner, not only because the team takes the time to understand the challenges when trying to push the boundaries of what’s possible in surveillance, but also because their drive towards sustainable and ethical practices is admirable and an inspiration to other technology companies.”

The completed time-lapse video will provide evidence of working practices, accurate visual documentation of progress, and can be used for auditing purposes. In addition, it will serve as example material for future infrastructure projects. The solution serves to illustrate how, in the modern world, it’s possible to utilise the natural elements for incredible, innovative projects with virtually zero carbon footprint.

Matt Brown, Director, MBP, commented, “We are now able to capture fantastic 4K imagery of the ongoing work on the A9. Camera Control UK has produced an entirely green solution which provides power and wireless connectivity in an area that was devoid of both; an incredible feat of engineering. The Axis cameras are highly robust and in a completely different league, in terms of quality, to others we’ve seen. This project has been a great success.”

Read more about AXIS P1448-LE: www.axis.com/products/ axis-p1448-le Camera Control UK: http://cameracontroluk.com/ MBP: http://mbpltd.com/

Martin Naylor commented on the relationship with Axis that has made this solution possible: “Axis really values innovation and is therefore an ideal

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NEWS FROM THE REGION

Charity initiative Axis’ Daren Lang, Steven Kenny and Nick Platt-Higgins all participated in the event in January 2020 which took the form of a swimming relay in which teams had to cover a distance of at least 21 miles in a pool; the equivalent of swimming the English Channel. The final distance achieved was 42 miles, a great result for all involved, with money raised smashing the £3000 target.

Security systems integrator, Grantfen, took part in a sponsored swimming event in association with Stand Up To Cancer, recruiting team members from within its trusted partner community which included representatives from Axis Communications and Norbain. The event, a sponsored swim to raise money for Cancer Research UK, saw the teams get together to have fun, challenge themselves, and contribute to a worthy cause.

Nick Platt-Higgins, UK Key Account Manager said, “It’s been brilliant to be asked by the team at Grantfen to work alongside them in support of this great cause. Cancer Research UK does some fantastic work in pioneering new ways to prevent, diagnose and treat cancer, and we’re proud to do our bit to help.”

Daren Lang, Business Development Manager, Northern Europe, commented, “On behalf of Axis we would like to thank everyone involved in this exciting challenge, the team from Grantfen for inviting us to take part and all those who kindly donated to support us. Axis takes its social responsibility seriously and always strives to positively impact others in the wider environment through initiatives that actively support and encourage teamwork and collaboration; it’s what makes Axis a Great Place to Work.”

Audio systems shortlisted for award Axis Communications was in April 2020 shortlisted in the Benchmark Innovation Awards 2020, recognised within the IoT Devices category for its range of IP audio technologies. The award ceremony, held on 15 April, served to highlight businesses who have employed innovating thinking in the creation of physical security technologies that have made a significant contribution to the industry.

These high-quality audio systems can be used in various situations to improve security and act as a deterrent through the use of event-triggered callouts.

They also enable scheduled or real-time announcements to cover multiple zones.

Also, the ability to provide background music works to create the right ambiance for their surroundings, for example, in retail. Axis network audio range includes speakers, audio management software

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and microphone consoles as well as system control software.

David Needham, UK & Ireland Sales Manager, commented: “Axis is proud to have been recognised for our success in this area. We have worked hard to develop innovative, market leading IP audio technologies that not only offer the highest levels of security, but also, as IoT devices, are built with cybersecurity at the forefront of the manufacturing process. Axis prides itself on innovating for a smarter, safer world, and awards like this help to promote our ongoing work to protect our customers.”

Benchmark is a leading monthly security technology publication, with a readership of security professionals including installers, systems integrators, specifiers, consultants and security managers.

Axis audio systems: www.axis.com/products/audio

NEWS FROM THE REGION

Welcome new employees!

Newly employed Kristina Madolova joins the company with a wide knowledge in areas like customer relationship management, project management and people management.

Kristina has got a broad experience in leading cross functional teams within different countries in Europe and Asia.

We are welcoming Kristina as an Axis Business Development Manager for the Architect and Engineering Program.

Kristina will be focusing her work in the Nordic countries and she will bring a world of knowledge and experience to our sales team.

Aiden Tidy is our new Field Account Manager for the South West of the UK. As an experienced account manager working in the IT industry, Aiden enters the Axis team with solid knowledge in the art of building customer relationships as well as an in-depth understanding of network technology and network products and solutions. Having previously lived and worked in Barcelona, Aiden is a keen traveller and tries to visit a new country every year.

www.linkedin.com/in/aidentidy

www.linkedin.com/in/ kristina-madolova-78748a8b

Ester Hajos is the newest addition to our Nordic Inside Sales Team. Ester is a service minded professional with many years of experience from the hotel industry. She has studied B2B IT Solutions and is passionate about combining the arts of sales and service. At Axis, Ester will focus on handling the incoming customer request and questions as well as coordinating projects in the Inside Sales Team. She will be a front-line person and is looking forward to talk to our customers. Ester is crazy about food and gym training, certainly a good combination!

www.linkedin.com/in/axis-ester/

Today and tomorrow.

Dependable technology for a changing world.

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Online and remote working has been the reality for many of us since April 2020. The disruption to everyday routines also affected our education and training program team. As the world shifted into online tools for conveying information so have we. Our classroom trainings, traditionally built on personal interaction between trainers and attendees coupled with in-depth hands-on workshops have always been highly appreciated, scoring above the excellent mark in the evaluation for the majority of our sessions. Another indicator that our classroom trainings are appreciated is the constant input flow of suggestions for new topics.

Trainings such as advanced trouble shooting, image configuration and video analytics are classroom trainings that were created with inspiration given from the participants feedback.

The last few months have been different; the personal interaction has been replaced by screen interaction and the hands-on part has been replaced by us doing the hands-on and you following along remotely. In this unusual situation we are lucky video is a key competence for us at Axis, this helps us give you the best possible experience.

How has the transition to strictly online been?

The evaluation surveys after each training gives us a lot of information on how we can improve and the main thing that has been a - less than excellent - rating for us is the interaction and the experience. For us to continue to offer high quality trainings and to give you the best possible experience and information we have to work on both content as well as execution of each session.

Did you attend a face-to-face or a virtual classroom training?

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Luckily there is still a lot of room to ask questions, discuss and interact with our technical trainers.

However, every bit of feedback is greatly appreciated and gives us the possibility to work on improvements.

In the near future, we hope to transition back to some sort of normality and hopefully classroom trainings where workshops, hands-on training and face-to-face interaction will be possible again.

However, the need to deliver online classroom experiences and a demand for online training are here to stay and we must adapt and live up to the same quality that we are well known for, also in this method of educating.

Therefore, we will add new ways of interacting and improve our way of delivering education.

Take care,

Markus Lai Academy Forum on LinkedIn: www.linkedin.co/groups/8406933/ Axis Online UK and Ireland: www.axis-communications.com/ axisonline Axis Online Nordics: www.axis-communications.com/ nordic-news-trainings-events

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New products and solutions

Are you having a hard time keeping up with all of our new product and solution launches?

You are not the only one. To make your life easier, we have created a web page that will be updated every month with the most recently launched products, solutions and tools from Axis Communications.

Check out the new products: www.axis.com/products-and-solutions/new-products

Online news, training and events in the Nordics

At Axis we always strive to give our partners and other stakeholders with an easy and accessible way of learning more about the trends, solutions and topics that concern our industry today. We offer everything from events to webinars, newsroom content and much more.

Go here for more information: www.axis-communications.com/nordic-news-trainings-events

Axis Online in the UK and Ireland

In a disrupted world we adapt and are just as available for our customers as before. On this page we have gathered information about all our virtual classrooms, online training events, webinars and more to keep you up to date and provide an easy way to update your knowledge.

Find out more about Axis Online: www.axis-communications.com/axisonline

Hub-page: Adaptable technology for a changing world

The world is looking a bit different today than it did just a few months ago. Essential teams are working around the clock to support customers and ensure that staff is conducting their job safely. At Axis, we want to support you with the right technology to operate in a safe manner. Read more to discover key solutions that address the government guidelines set in our region for your industry to maintain the safety of your customers, passengers, and staff, which can be tailored to match your business needs.

Read more about our industry solutions: www.axis-communications.com/industrysolutions

Secure Insights blog

If you are a buyer or user of security solutions, then you have come to the right place.

We created this blog to help businesses like yours learn the ins and outs of surveillance, get insights from intelligent security solutions and show how surveillance can help you gain business intelligence. The Axis blog is meant to be a place for the entire Axis community to meet and exchange ideas. So please jump in and join the conversation!

Visit the Axis blog! www.axis.com/blog/secure-insights/

Latest news, articles and more

In the Axis newsrooms you will find News, press releases, articles and more. Everything you could possibly want to read to keep up to date with the latest and greatest from us.

UK: Sweden: Norway: Denmark: Finland:

www.axis.com/en-gb/newsroom www.axis.com/sv-se/newsroom www.axis.com/en-no/newsroom www.axis.com/en-dk/newsroom www.axis.com/en-fi/newsroom

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About Axis Communications Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, and audio systems. Axis has more than 3,500 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions. Axis was founded in 1984 and has its headquarters in Lund, Sweden.

For more information about Axis, please visit our website www.axis.com.

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