Your Business Spring 2018

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spring 2018

Things are Changing!

See page 4 for details


PARTNERS FOR BUSINESS CONTACTS Ayrshire Chamber of Commerce & Industry, The Mezzanine, Glasgow Prestwick Airport, Prestwick, KA9 2PL Mail enquiries@ayrshire-chamber.org Call 01292 678666 Visit www.ayrshire-chamber.org President.......................................Graeme McKinstry Chief Executive....................................Valerie Russell Development Manager.......................Helen McBride

MAGAZINE

Ayrshire Chamber wishes to acknowledge the support of the following companies as sponsors of our Partners for Business programme. The Chamber in Ayrshire represents businesses of all sizes and all sectors and is particularly effective in representing the voice of businesses at; local, national and international level. The Partnership aims to cement the relationship that companies have with Ayrshire Chamber, making sure they get the most out of membership and

in turn contributing to the work of the Chamber so supporting other business in Ayrshire. Partnership members have access to a comprehensive package of benefits, while at the same time assist with the development of the Chamber movement. If you would like to discuss the mutual benefits of becoming a Partner for Business please contact Helen McBride our Business Development Manager.

Editorial.................. aclayton@ayrshire-chamber.org Ad Sales.....................nsykes@ayrshire-chamber.org Ad Sales.................. lstewart@ayrshire-chamber.org Design/Typesetting............... advertisingworks.co.uk Print/Distribution............................ brown-bros.com

An Ayrshire Chamber of Commerce & Industry publication. No part of this magazine may be copied, scanned or reproduced without the express permission of the Ayrshire Chamber of Commerce. The views expressed in editorial and/or advertising in "Your Business" are not necessarily those of the Editorial Committee of Ayrshire Chamber of Commerce & Industry. Articles submitted for publication will be considered at the Committee's discretion and may be subject to editing. Publication is not guaranteed.

QTS SHORTLISTED FOR PRESTIGIOUS UK SPONSORSHIP AWARDS

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Youth Athlete programme recognised for nurturing sport stars of the future Leading rail infrastructure contractor, QTS, has been shortlisted for two categories supporting grass root sports at the prestigious UK Sponsorship Awards. A proud advocate of young people in sport, the QTS Youth Athlete programme has been shortlisted in the Charity & Community Engagement Sponsorship and Grass Roots Sports Sponsorship in these national awards, against other top brands such as Land Rover, McDonalds Restaurants and Movember. Launched in 2014, the QTS Youth Athlete programme has supported over 11 young athletes from a range of sporting disciplines including boxing, skiing, snowboarding, ice dance, swimming and tennis. In 2018, QTS has committed to sponsoring eight athletes including

working for the future of young people through a variety of channels, including via growth in grassroots sport. “It’s a real thrill for us to watch them develop and grow, all while proudly wearing the QTS logo. We’ve invested heavily in them and nurtured them through the programme, so to have the recognition from the UK Sponsorship Awards makes everyone involved feel very proud. alpine skier, Nicole Ritchie from Bearsden and boxer Kieran McMaster from Kilmarnock. They also sponsor North West Boxing in Kilmarnock. Alan McLeish, managing director of The QTS Group, commented: “As a business, QTS has a strong inclusion ethos and is committed to

“For us, if we can say that we were part of the journey for the next big sporting star, we'll be pleased to know that we helped create an athlete who can inspire people to invest in sport.” The UK Sponsorship Awards take place on the 27th March 2018 at a glittering gala dinner, held at the London Marriott Grosvenor Square Hotel.


BUSINESS BOOSTS-USING EMOTIONAL INTELLIGENCE IN BUSINESS 30th March 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by Stimuli Evolve

£40

BUSINESS BOOSTS-CRISIS AND ISSUES MANAGEMENT IN BUSINESS 4th April 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by Ocean Blue Consulting

£40

TICK TALK NETWORKING 19th April 5.30-7.30pm Venue: Ayrshire Cancer Support Head Office £15 Facilitated speed networking session BUSINESS BOOSTS-WONDERWEB 20th April 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by Applied PR

£40

MAXIMISING THE POTENTIAL OF YOUR FAMILY BUSINESS 26th April 10.00-11.30am Venue: The Park Hotel, Kilmarnock FREE Sponsored by Campbell Dallas and FBS Ltd CONNECT @ THE MARINE HOTEL, TROON 27th April 10.00-11.30pm Venue: The Marine Hotel, Troon

FREE

BUSINESS BOOSTS- MEASURING SUCCESS ONLINE 9th May 8.30-11.00am Venue: Ayrshire Chamber Board Room £40 Facilitated by Bread and Butter Marketing CONNECT @ THE COOK SCHOOL, SCOTLAND 18th May 10.00-11.30pm Venue: The Cook School, Scotland

FREE

BEHIND THE SCENES & LUNCH @ HILLHOUSE, A LUXURY COUNTRY HOUSE 23rd May 11.00- 1.30pm FREE Venue: Hillhouse, Dundonald BUSINESS BOOSTS-MAKE EXCEL WORK FOR YOUR BUSINESS 25th May 8.30-11.00am Venue: Ayrshire Chamber Board Room £40 Facilitated by IT Fact BUSINESS BOOSTS- MAKING TAX DIGITAL 8th June 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by Campbell Dallas

£40

SAVE THE DATE ….. IT’S A KNOCKOUT TEAM CHALLENGE AND PLATINUM CLOSING CEREMONY 14th June 4.00 – 7.00pm Venue: The Paddock Lawn, Marquee, Ayr Racecourse BUSINESS BOOSTS- PRACTICAL HR TOOLS TO ENCOURAGE BUSINESS GROWTH 21st June 8.30-11.00am Venue: Ayrshire Chamber Board Room £40 Facilitated by Arena HR CONNECT @ THORNE TRAVEL, KILWINNING 22nd June 10.00-11.30pm FREE Venue: Thorne Travel, Kilwinning

If you wish to host an event email Yvonne Munro at events@ayrshire-chamber.org Price shown are Chamber Members rates and include VAT unless otherwise stated.

To book or for more info visit www.ayrshire-chamber.org or call 01292 678666

PRESIDENT’S WELCOME

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CHAMBER'S BUSY PLATINUM YEAR CONTINUES

This year continues to be an active and stimulating one for the Board, the whole team at the Chamber and for our Members in this special Platinum Anniversary. Throughout our Platinum year we have provided a number of different events such as 5-a-side Football, An Audience with Sir Tom Hunter and The Great Ayrshire Bakeoff, with the finale of “It’s a Knockout” still to come, during which the profile of the Chamber has both risen and been extended to a new level of awareness. More importantly however, during this year we have been encouraged to review and revisit how we do things, and what offerings we make available to our Members. We have reviewed all of these things from a wholly new perspective starting with a completely blank sheet of paper. Arising from that review we are introducing a new Membership model which recognises that our Membership is diverse in its nature, shape, and size and represents the whole spectrum of business and commerce, and nowadays the traditional “one size fits all model” is perhaps no longer ideally fit for its original purpose. Accordingly our new model, which rolls out to new Members in April and to existing Members at the time of your

GRAEME MCKINSTRY ACCI PRESIDENT

renewal, comprises a range of different Membership categories from Enterprise through Premier, Enhanced and Corporate, all of which have associated and relevant benefits and opportunities. Whilst the new model is the highlight of the Chamber, the entire year has been an extremely exciting time of opportunity, and you are encouraged to visit our website to see more details or to contact the team at Chamber HQ to find out more about which category best suits you and your business. Looking through to the summer, please remember the remaining Platinum event and book your place for the grand finale at The Paddock Lawn Marquee, Ayr Racecourse on 14 June 2018.

VAL IS A WOMEN OF INSPIRATION

Having spent 19 years driving forward a Chamber which proactively works with its members to initiate economic change, personally championing many initiatives to support education and employability for the future workplace, our CEO has now been recognised as a Woman of Inspiration by the Association of Scottish Business Women. Under Val’s leadership, the Ayrshire Chamber team has recently undertaken a major overhaul of membership to better suit the economic challenges facing the business community and to future proof the Chamber. Working across all sectors, Val’s ability to lead, persuade and innovate has been crucial in establishing one of the most respected Chambers within the Network.

YOUR BUSINESS | SPRING 2018

CHAMBER EVENTS DIARY


Things are Changing!

AND IT’S TIME TO TELL YOU MORE… There has been so much happening over the past few months at the Ayrshire Chamber as we shape a new membership model that supports our future vision for the Chamber and our members. As we celebrated our 70th Platinum Anniversary last year we felt it was a perfect opportunity to review our membership offering and take the time to listen and engage with our members to understand their thoughts around the current model, asking; what works, doesn’t work - what could we do better? Various ideation and research sessions took place throughout 2017, providing the platform to speak with stakeholders, helping shape a new model and offering that will support the Ayrshire Chamber members both now and in the future.

YOUR BUSINESS | SPRING 2018

So, I’m delighted to say we will be introducing a ‘new tiered’ system that will provide our members with options, not a one size fits all, where they can select a package based on their business requirements. From Enterprise, to Corporate our new model has been developed by listening to our members and creating a model that works for all businesses. We are excited about the various new benefits within the tiered offerings including discounted Business Boosts, Business of the Week, Gym and Car incentives, plus much more. We have also launched our Future Chamber programme that supports under 35-year olds under our new Enterprise model. This new initiative is funded by and in partnership with our Platinum Partners for Business.

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As of April 1st 2018, anyone new joining the Chamber will select from the new tiered model, with all existing members transferring at time of membership renewal. We will continue to keep you updated over the coming weeks. Our ambassadors who can be seen from the right page image will be sharing their stories with you soon, keep an eye out. If you would like to discuss the new model in more detail and what it means for you, please call a membership team member today on 01292 678666. This is such an exciting time for the Chamber, with so much to look forward to. I’m in, are you?

sell s u R l a V r Val Russell Ayrshire Chamber of Commerce CEO


Corporate

Enterprise

Enhanced

Premier

Platinum Partner

Things are Changing!


MEMBER NEWS

CAFÉ RESTAURANT WITH A LOCHSIDE VIEW IN KILMARNOCK Opening late spring 2018, Craufurdland Limited is excited to announce the opening of the Laird’s Table, a café restaurant nestled in the stunning woodlands overlooking the lochan at Craufurdland Country Estate. The Laird’s Table will provide a relaxed setting enjoying panoramic views where visitors can enjoy an all day menu including seasonal quality foods and produce sourced from hand-picked local suppliers. Simon Houison Craufurd, Managing Director believes “The Laird’s Table will offer guests, friends and neighbours a unique opportunity to relax and experience the beauty of the woodlands and natural tranquil environment of Craufurdland.”He added “My aspiration has always been to open up Craufurdland so people can enjoy and discover its treasures the way our family have for generations. We are delighted by how many more people are visiting the estate for walking, cycling or other outdoor leisure pursuits. This has been helped by the addition of the new footpath from Fenwick village to the estate built by Friends of Craufurdland SCIO. The Lairds Table will provide a great destination for stopping by with family or friends, for dining, or simply a great meeting place to catch up over a coffee or lunch.”

it be for leisure or hospitality. Situated just 20 minutes from Glasgow, 30 minutes from the Ayrshire coast and 5 minutes off the M77 Craufurdland Castle remains the family home of the Craufurds who have lived here for nearly 800 years. Follow on Facebook to get updates or visit the website and blog to hear about pre-launch activities, competitions, news and promotions as well as official opening events. Craufurdland Limited is a 600-acre country estate in the heart of the beautiful Ayrshire countryside; a memorable destination whether

Business activities on the estate include Fisheries, Farming, Tower House Self Catering, Corporate Events, Weddings, Outdoor Sporting activities and the unique Natural Burials Grounds, Craufurdland Woods. www.craufurdland.co.uk

YOUR BUSINESS | SPRING 2018

THISTLE HELP EXPAND INTO NEW PREMISES

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Irvine business Thistle Help, who provide specialist mobility and small aid products for the elderly and disabled, are please to announce they are expanding. They currently operate from Portland Avenue, Irvine where they have a spacious showroom displaying a wide range of mobility products including lift & rise recliner chairs, mobility scooters, wheelchairs, adjustable beds and daily living aids. Due to business growth and increased services, they took the strategic decision to expand into new premises. It was apparent the time was right to separate their showroom from the workshop and create a warehouse area. The owners, George Ruddick and Laura Hays want to ensure that their customers continue to receive the highest level of service available. George said “The new premises will allow us to showcase our current range whilst giving our engineers better facilities to operate from”. When the premises next door to their existing showroom became available, George and Laura decided to explore the possibility of renting it from North Ayrshire Council. The new premises are a mirror image of their current showroom and obviously being next door, keeps the operations on-site.

The new premises will allow them to move their workshop area next door as well as using it as a warehouse area thus freeing up more space in their showroom. With the support of the Business Growth Team from North Ayrshire Council, the expansion has been made somewhat easier through both funding and advice. The Thistle Help team are excited about the expansion and are looking forward to the future. Laura said “As our business is growing, this is the next step for us. I hope by freeing up showroom space, we will continue to provide a unique customer experience”.


CHAMBER NEWS

OPUS COUTURE WIN PRESTIGIOUS BUSINESS EXCELLENCE AWARD 2018 Opus Couture were announced as winners of Business Excellence Ayrshire Award 2018 (Service Category) at the Ayrshire Chamber Annual Dinner at Trump Turnberry. The independent Bridal Retailer impressed the judging panel with their commitment to continuous improvement and striving for excellence. Nicola Sykes, Project Executive, Business Excellence Ayrshire said “I would like to congratulate the team at Opus Couture on winning this prestigious award.” “The judging panel were impressed with the standard of all this year’s finalists. However the 2018 Service Award produced

2018 an outstanding winner who demonstrated an exceptional level of excellence.” “The award is all about recognising excellence, quality and

THIS YEAR'S FINALISTS

BUSINESS EXCELLENCE AYRSHIRE AWARD 2018 (SERVICE CATEGORY) WINNERS

continuous improvement, all vital ingredients in any company’s long term success and growth.” “Special thanks go to the sponsors and the judging panel for their support and input to the 2018 award.”

This year’s judging panel consisted of Nicola Sykes - Ayrshire Chamber of Commerce, Brian McGilvary - Spirit Aerosystems, Steve McGhee - LMA Architects and Brian Highet - Chemring Energetics Ltd.

MEMBER NEWS

TROON COMPANY WIN BIG CONTRACT IN THE USA System integration specialists, iTech, have secured the largest order in the company’s 29-year history to upgrade 3 Wiresaw machines situated in their clients facility in Vancouver, WA. USA. The contract is worth upwards of £500k. The company has previously carried out successful upgrade projects at one of the clients other locations on similar type machinery. Managing Director, Ian McCartney says “This is in fact the second time we have carried out upgrade work in the USA, previously it was one machine and this time its three. It’s a huge achievement and testimony to the quality of our work, for us to have secured a contract of this size” Wiresaw machines are used in the semiconductor industry and are used to slice silicon

into silicon wafers. iTech carried out the upgrades due to the lack of available parts and a reduction in reliability and performance coupled with the fact that the original machine manufacturers have ceased trading so there is no support or assistance available. Ian states “iTech carried out all aspects of the upgrade from sourcing new mechanics, modifying the electrical design, supervising local electrical contractors to install and cable the new components to reprogramming the new PLC (programmable logic controller), HMI and Scada visualisation and a multi axis motion control servo

drive system and then commissioning the project” iTech started the project early February and it will continue through to late June of this year. For information on iTech and what the company does visit www.itech-troon.co.uk

YOUR BUSINESS | SPRING 2018

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MEMBER NEWS

AUCHRANNIE COMPLETES TRANSFER OF OWNERSHIP TO EMPLOYEES CELEBRATING MEMORIES

Luxury resort Auchrannie has announced it has completed its transition to become Scotland’s latest employee-owned business, with 160 members of staff becoming owners. Located in Brodick on the Isle of Arran, Auchrannie is an award-winning resort comprising two 4-star hotels, thirty 5-star self-catering lodges, two leisure clubs, three individually branded restaurants, a children’s Playbarn, an ASPA spa and Arran Adventure outdoor company.

YOUR BUSINESS | SPRING 2018

An Employee Ownership Trust has been formed and holds 100% of the shares on behalf of the employees. The deal was structured in order to make it affordable to the business without affecting its ability to reward the team and reinvest for the future. It marks the first time a hotel or resort in Scotland has become employee-owned.

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Commenting on the decision, co-founder and managing director Linda Johnston said: “We first started looking at employee ownership in 2015 and the first formal meetings were held in early 2016. Many exit options were considered over the years but none protected the ethos of the company, the existing team or the community use of Auchrannie’s facilities for future generations like employee ownership did. “The team have been involved in the process from an early stage and were given the opportunity to input throughout. They have very much embraced the concept of employee ownership and

are extremely excited about it. They are delighted that Auchrannie’s legacy will be protected and that they have the chance to play an active part in, and benefit from, Auchrannie’s future success. Auchrannie’s transition to employee ownership was supported by Highlands and Islands Enterprise (HIE) and Co-operative Development Scotland (CDS), with the process managed by Co-ownership Solutions LLP and legal services by Burness Paull LLP. Linda continued: “The transition has been pretty smooth despite the fact that Auchrannie is a complex business; we have been well supported by HIE, CDS, Co-ownership Solutions and Burness Paull. Although there have been a number of hurdles to jump over, there have been no real lows.” By transferring their shares to an Employee Ownership Trust, the ex-shareholders have also protected Auchrannie’s contribution to the island. It is very much part of the community and provides essential wet weather facilities, other amenities and support to the island’s residents and its visitors. Linda concluded: “Employee ownership will give the whole Auchrannie team a stake in the continued growth of the business. All of us will work together to build a more efficient, sustainable and profitable business. We are all excited to continue on our journey in which we strive to lead the way in Scottish tourism and create amazing experiences for our guests and an awesome place to work for our team.”

Dementia is a brain illness that has been given more prominence recently through public health campaigns and as the number of people affected has increased over the years. Dementia affects individuals in many ways and care needs to be personalised to suit the person. A meaningful activity can help individuals with dementia relate to an interest that they had. Reminiscing and use of music has proven to be a great therapy to help those with dementia and we see examples of this in the media every day. Celebrating Memories are an innovative reminiscing service using images and music. They engage with groups and individuals with fun sessions that challenge, but due to the entertaining nature, encourages active involvement. Celebrating Memories are run by Lawrence Lindsay who has experience of working with people with dementia for ten years in daycare and through individual support work. As part of his work he created some reminiscing sessions on sport, movies and television and this has developed into his organisation called Celebrating Memories. Lawrence visits local Care Homes, Day-cares, community groups and local hospitals with his reminiscing service for people with dementia. As he visits places on a regular basis he works to create a more personalised aspect despite the fact the sessions are aimed at groups. Celebrating Memories have a positive image in Ayrshire and they also worked recently with the BBC on their recent Dementia project. Contact Lawrence to see how he can provide a fun session for your organisation lawrencelindsay@talktalk.net


Ayshire Businesses team up An Ayrshire tea company that sells online to customers across the country has teamed up with a local nutritionist to create a unique, healthy blend. Fancy A Brew, launched by Colin Young sells a range of tea from around the world. After meeting the founder of It’s Nutrition, Holly Hodge, at a local business event, the pair joined forces to come up with two blends; a nourishing lemon and ginger flavour and another to help sleep. Colin said: “I’m a big tea drinker and through the years I’ve learned about different flavours. I was researching the health benefits when I met Holly. She instantly understood and believed in our vision and together we came up with a new blend that we believe is perfect. “Business Gateway Ayrshire’s support has been a huge help. As well as one-to-one advice,

I’ve gained a lot of business acumen from Business Gateway’s support Colin Young, Fancy A Brew

I made sure I attended the free workshops on

How we helped Colin and Holly:

offer which have given me numerous skills.”

• 1:1 support

Holly added: “I wanted to make sure our blend

• Workshop programme

appealed to my customers and fit in with my

• Market research

ethos. Business Gateway in Ayrshire has been

• Growth advice

a huge help to my business.”

Visit www.bgateway.com/ayrshire or call your local Business Gateway office: 01294 449 944 (Irvine), 01563 576 987 (Kilmarnock) or 01292 616 349 (Ayr)

YOUR BUSINESS | SPRING 2018

HOW BUSINESS GATEWAY HELPED

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MEMBER NEWS

INVESTING IN PEOPLE, INVESTING FOR THE FUTURE At 1825 our primary focus is to help people achieve the best possible outcomes for their financial future, allowing them to feel confident and enjoy the life they want. We do this by providing tailored financial planning and specialist advice specific to what is important in their life.

PART

4 BUSINNER ESS

We’re also very passionate about helping to develop the future of young people in our communities with our graduate training programmes. This provides a fantastic start to their careers, allowing them to develop their skills by working alongside and learning from established specialists with many years of experience, while gaining experience in a number of different roles. Munro Partnership, which is now part of 1825, has had a graduate programme for five years, successfully supporting ten young people progress their careers in financial services. Recently Anna McDaid and Qasim Younis joined our team. They were attracted to 1825 because of its reputation for having a structured graduate programme. The firm’s

market presence both nationally and in particular in Glasgow, Ayrshire and Hamilton also played a part in their decision.

They are currently working through different departments of our business with the goal of becoming a financial planner. During the past nine months they have represented 1825 at events such as Ayrshire Business Exhibition and Kyle Academy careers day, giving them the opportunity to discuss how 1825 can help people while networking with individuals within our local communities. Anna said “This organic way of learning gives us full exposure to all aspects of the business. This coupled with the professional qualifications we’re working towards is giving us a great start to our careers.” Find out more about 1825 by contacting Qasim.Younis@1825.com or Anna.Mcdaid@1825.com www.1825.com

See it Achieve it Plan for it. YOUR BUSINESS | SPRING 2018

Financial planning for life

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Visit 1825.com/planforit

234 West George Street GLASGOW G2 4QY T | 0141 248 5921

6 Citadel Place AYR KA7 1JN T | 01292 269909

‘1825’ is the brand for Standard Life Aberdeen group’s UK financial planning and advice business. ‘1825’ is a trading name used by The Munro Partnership Limited, which is part of Standard Life Aberdeen group (Standard Life Aberdeen plc and its subsidiaries). The Munro Partnership Limited (SC219557) is registered in Scotland at Citadel House, 6 Citadel Place, Ayr, KA7 1JN and is authorised and regulated by the Financial Conduct Authority. www.1825.com © 2017 Standard Life Aberdeen. Images reproduced under licence. All rights reserved.

50 Orchard Street HAMILTON ML3 6PB T | 01698 429333


MEMBER NEWS

AYR ARCHITECTS NAMED IN WORLD TOP 10 AT PRESTIGIOUS AWARDS CEREMONY Ayr based LMA Architects has been named as a leader in people management practice globally, having been ranked 10th in the Silver Employer of the Year (2-49) category at the annual Investors in People Awards. The Awards recognise the top performers from the Investors in People community across the globe that have met the new standard. Winners and rankings were revealed at a spectacular awards ceremony and dinner in London. The finalists represented the best of the best worldwide. The Awards provide the opportunity to benchmark against high performing organisations globally. This year the 12 award categories focused on the main elements of what it means to be an Investor in People, from Excellence in Leadership and Management, to Excellence in Social Responsibility to Leader of the Year and Best Newcomer. Those who ranked at this year’s ceremony represent the companies who have fully embraced the IIP mission to unlock organisational success by realising the potential of their people. They are truly outperforming and impressive companies who value employees as the core of their business. Stephen McGhee Principal of LMA Architects said “It is a privilege to be ranked 10th for the Silver Employer of the year (2-49) category; a clear indication of the dedication of the hard work the team has invested in the business.” He added “This top 10 ranking rounds off an award filled year for the business which has seen us being announced as Winners of the Ayrshire Chamber of Commerce prestigious Business Excellence Award (Service Category) at their

Platinum Dinner in March 2017 and announced as Ayrshire’s Best Business (11-50 Employees) at the Ayrshire Chamber Dinner in October where they narrowly missed out in the final to Ayrshire College in the Excellence in People Development category.” Paul Devoy, Head of Investors in People, said: “This year’s Investors in People Awards were the biggest and best to date. It was fantastic to see so many worthy organisations nominated for out performing in their sector, demonstrating great people management practice and a commitment to staff development. Congratulations to LMA Architects for ranking 10th in the Silver Employer of the year (2 – 49) category.”

AYRSHIRE ENGINEERING ALLIANCE LAUNCH NEW WEBSITE AEA commissioned Launch in Wellington Square as their preferred agency to design and develop a new website to showcase members and services and to be recognised as being at the forefront of engineering excellence in Scotland. As well as a new look AEA have employed a Business Development Manager to promote this not-

for-profit organisation, and to widen its influence both within and out with Ayrshire and represent the views of its members and the wider sector at regional, national and international levels to help shape the engineering sectors future here in Ayrshire. Check out the new site here www.ayrshireengineeringalliance.co.uk

BEST FOR BUSINESS MEETING ALL YOUR BUSINESS NEEDS Stunning venues - State of the art technology Wifi - Breakout rooms - Delegate packages Accommodation packages - Free parking

Contact the team today T: 01294 204040 - E: events@simpsinns.com Ayrshire - Scotland

simpsinns.com

YOUR BUSINESS | SPRING 2018

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MEMBER NEWS

INGRAM ENTERPRISE CENTRE – BE PART OF SOMETHING BIGGER The East Ayrshire Council Economic Development team support over 600 businesses each year to help them start up and to grow. As part of this support network the opening of Ingram Enterprise Centre will offer start up and small businesses a stimulating and collaborative work space to support the growth of their business encouraging them to be part of something bigger. The Ingram Enterprise Centre is designed to offer businesses maximum flexibility of space and allows them to combine a number of offices to suit their staff numbers. The offices are complemented by break out spaces, meeting rooms and training rooms all finished to a high quality standard offering a pleasant and professional atmosphere to host meetings. In addition a reception facility will be provided during core office hours. The tenants will benefit from an all-inclusive rental cost including heating, lighting and internet to allow businesses to budget for occupancy costs in the early stages of their business growth. Business Gateway will also be based on the ground floor of the Ingram Enterprise Centre providing additional support to businesses located in the offices as well as continuing

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to offer a full range of business support advice to companies across East Ayrshire. If you are interested in finding out further information about the offices available and business support mechanisms on offer please contact East Ayrshire Council on 01563 503237 or info@investeastayrshire.co.uk

High HighQuality, Quality,Serviced ServicedOffice Office Accommodation AccommodationininKilmarnock Kilmarnock for forstart-up start-upand andsmall smallbusinesses businesses

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YOUR BUSINESS | SPRING 2018

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To Toarrange arrangeaaviewing viewingor orfor forfurther furtherinformation informationplease pleasecontact: contact: Fiona FionaPaterson Paterson| |01563 01563578333 578333| |fiona.paterson2@east-ayrshire.gov.uk fiona.paterson2@east-ayrshire.gov.uk Alan AlanHodge Hodge| |01563 01563576184 576184| |alan.hodge@east-ayrshire.gov.uk alan.hodge@east-ayrshire.gov.uk


MEMBER NEWS

A HOUSE IS MORE Our Business THAN JUST BRICKS

Making Your Business

Our Business Solutions team is dedicated to ensuring Ayrshire's businesses have the best quality training available to develop their workforce. From the ongoing conversations we have with local businesses, we have been able to decide together how the College can meet employee skills needs now and in the future. The main areas that businesses have told us they are looking to receive training in have been around improving digital skills and first line management skills. We have responded by creating a diverse range of new courses. We are now offering Institute of Leadership & Management (ILM) courses in coaching and leadership. Two additional programmes have been created to support the development of digital skills within Ayrshire’s workforce. New one-day courses have also been established in business improvement techniques, Office 365, recruitment skills, infographics and presentation skills. Speaking to local organisations has allowed us to hear first-hand exactly what they would like to see over the next 12 months. This will help to shape our short course portfolio in the future. To talk to our Business Solutions team about how we can support your workforce development, please email businessdevelopment@ ayrshire.ac.uk and one of our team will be happy to help.

FLEXIBLE WORKFORCE DEVELOPMENT FUND Since inviting employers to get in touch with our Business Solutions team regarding the Flexible Workforce Development Fund, we have so far committed to delivering around £250,000 worth of training. The Flexible Workforce Development Fund allows eligible Apprenticeship Levy paying employers to apply for up to £10,000 worth of free training to support the development of their workforce. We have held encouraging discussions with more than 50 businesses so far, including some who are engaging with Ayrshire College for the first time. If you think your organisation could benefit from the Flexible Workforce Development Fund then please get in touch with the team at fwdf@ayrshire.ac.uk to PARTN discuss your training requirements. 4 BUSIN ER The deadline for applications has been ESS extended until the end of June.

A house is more than just bricks; it is memories, good times and family gatherings. Home is really where the heart is and no one knows this better than Stephen MacVean, Managing Director of Limegreen Estate Agents. Stephen has been in the property industry since 2003. Initially dealing with lettings, then moving into sales when Limegreen was established. His passion for property started at the young age of 24, whilst he was still working at British Aerospace. He built up his own portfolio of property in the local area, which fuelled his passion for the Estate Agency business. We have separate, dedicated departments for lettings & sales administration, all backed up and supported by a dedicated Marketing division. This structure separates us from our competitors as each team is focused on delivering top results for our clients. The great thing is, we offer an extremely competitive fee structure with no commission and no hidden charges. Our proven success

is easy to measure by continued repeat customers and many referrals. Stephen is also more than aware of the importance of Limegreen's situation as a business at the heart of the local community. We have been involved in various activities recently including a festive, educational project in partnership with Heathfield Primary School. This involved Limegreen displaying Primary 3 Christmas themed drawings in our Prestwick office window display. In appreciation Limegreen provided, as a gift, educational storybooks for every pupil. We also donated a food hamper for Heathfield Harvest Festival Assembly. We always help where we can. Stephen MacVean and his company are now looking forward to 2018, the fresh challenges that will bring and how the team will develop the business. Growth is always key to that success, but as Stephen makes clear, enterprising work within the Ayrshire community can also bring rewards and pleasure.

YOUR BUSINESS | SPRING 2018

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It’s Friday night, the end of a shift and time to head home for a bit of rest and recuperation, unless you are one of Britain’s Reservists... Ryan Reid from Ayrshire is one of those people, he works for ASDA in Cumnock as an Ambient Colleague in stock control. Ryan is also a member of 251 (Ayrshire) Squadron of The Royal Logistic Corps based in Irvine. At the beginning of 2017 he went off to Grantham in Lincolnshire for three weeks and completed his basic training to become a reservist. In July he was trained to drive C + E vehicles by another member of his unit, who is herself a trained military driving instructor. He is now qualified to drive the wide range of vehicles that the unit in Irvine has, plus the civilian vehicles of the same class. Not only can he drive these vehicles but as a class three tradesman he can also maintain and service them. We caught up with Ryan very early one Saturday morning in the Garlochhead Training Camp on the West Coast of Scotland. He was preparing to take part in Exercise Scottish Rover, a test of safe and skilled driving with difficult navigation without the benefit of a Satellite Navigation system. The exercise was being delivered by 154 Transport Regiment as part of its continual training programme for its logisticians. This particular exercise would involve a test of Ryan’s cross –country driving skills and his Navigator’s ability to map read around various locations by day and night. They were carrying out the training in a MAN SV truck, one of the vehicles that the unit is equipped with. The exercise was itself a shining example of masterful organisation and the brain child of another reservist Major Donald Urquhart. We listened to him briefing the teams before they began their task. The exercise is not a question of speed but one of accuracy, which way does the team approach a checkpoint? Have they noted all of the secret way markers in the correct order? And if there is a budding racing car driver amongst the teams, beware, there are manned speed traps all over the course to catch anyone who thinks that speed is the answer. The teams are briefed on how to deal with every eventuality including the need to wear a high visibility vest when out of the vehicle, how to deal with vehicle faults, what to do in the event of an accident or creating any damage and even what time meals would be for the rest of the weekend. It was particularly impressive to discover that amongst the many back-up staff, is a dedicated damage repair team. That in the case of any sort of manoeuvring incident or simply mud being transferred to a tarmacked road, any associated damage can be dealt with straight away. We chatted to Ryan about his time in the Reserves and he was very enthusiastic about what it had done for him. His own self confidence had gone from strength to strength since joining and he had become far more aware of his own challenges and was happy to take advice and help. He had met loads of people and made new friendships. Yes, some of the training had taken him out of his comfort zone but that was a fabulous learning experience. He had attended the Summer mountain leaders course in Wales and had thoroughly enjoyed the challenge and now looked forward to the winter component that is far more demanding, leading soldiers in inclement weather.

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He had also been lucky enough to go to Italy in October, his driving qualifications and experience had come in Hehandy had also lucky enough to go to Italy and in October, hisdriven driving and experience hadwhich come in for abeen battlefield tour of Monte Casino Ryan had onequalifications of the four minibuses for the trip handy for a battlefield tourpast of Monte Ryan had drivenasone of of theexamining four minibuses for and the trip which was aimed at explaining militaryCasino battlesand to potential leaders a way strategies tactics. was aimed at explaining past military battles to potential leaders as a way of examining strategies and tactics. Ryan like all of our reservists in the Royal Navy, Air Force or Army regularly undertake training to make sure Ryan ofready our reservists in the Royal Navy, Air Force or Army regularly undertake This training to make sure thatlike theyallare to take part in defence operations in support of the UK Government. training by necesthat areinclude ready atoconsiderable take part in number defence of operations support the UK Government. trainingRyan by necessitythey must skills thatin can and doof benefit employers across This the country. has anmust LGVinclude driving alicence, he has been trained to service andand maintain the vehicles thatacross he drives. is aware of the sity considerable number of skills that can do benefit employers the He country. Ryan has need for health and safety in all that we do but can also deliver first aid to a casualty if something does go wrong. an LGV driving licence, he has been trained to service and maintain the vehicles that he drives. He is aware of the He for is able to look himself some of the that can throw at himgo bywrong. need health andafter safety in all in that we do butharshest can alsoconditions deliver first aidthe to environment a casualty if something does being physically fit and self -appraising. He will be instructed throughout his career on how to lead people, He is able to look after himself in some of the harshest conditions that the environment can throw at him by bysetting an example, having respect for others and giving selfless commitment. being physically fit and self -appraising. He will be instructed throughout his career on how to lead people, by setting an example, having respect for others and giving selfless commitment. Many of the skills held by reservists are instantly transferable to the civilian workplace and in financial terms can represent savingheld for by employers in are the instantly cost of training their staff. Many of theaskills reservists transferable to the civilian workplace and in financial terms can

represent a saving for employers in the cost of training their staff. Be you an employer or employee, give your local Ayrshire Army Reserve unit a call, they’d be delighted to show and tell you more; Beyou youaround an employer or employee, give your local Ayrshire Army Reserve unit a call, they’d be delighted to show you around and tell you more;

251 Squadron, 154 Transport Regiment, The Royal Logistic Corps

The Royal Logistic Corps (RLC) is the largest Corps in the Army. A diverse organisation with technically quali-

251 Squadron, 154 Transport Regiment, The Royal Logistic Corps fied soldiers working both in peacetime and on operations. From vehicle parts and tools to ammunition, rations

The Royal Logistic Corps (RLC)the is Army’s the largest Corps incapability the Army. diverse organisation withand technically qualiand water, the RLC maintains operational byAproviding constant support sustaining fied soldiers working both in peacetime and on operations. From vehicle parts and tools to ammunition, rations units by land, sea and air. and water, RLC Tel: 01294the 211 963maintains the Army’s operational capability by providing constant support and sustaining units by land, sea and air. Tel: 211 963 B 01294 Company, The 6th Battalion, The Royal Regiment of Scotland (6 SCOTS) The SCOTS are Scotland’s Infantry Regiment forming a core part of the British Army’s combat capability. The

B Regiment Company, The 6th of Battalion, The Royal offour Scotland (6and SCOTS) is comprised Regular infantry soldiersRegiment organised in battalions an independent rifle compa-

The are Scotland’s forming a core part of the British Army’s combat capability. The nySCOTS with Reservists in our Infantry two ArmyRegiment Reserve battalions. Regiment is comprised of Regular infantry soldiers organised in four battalions and an independent rifle compaTel: 01292 264 611 ny with Reservists in our two Army Reserve battalions. Tel: 264 611Scottish & Northern Irish Yeomanry (SNIY) A01292 Squadron, The SNIY is the Army’s newest combat regiment. It may have only entered the Army’s order of battle in 2014, but regiment’s Scottish predecessors have a proudIrish history that stretches back hundreds of years. A the Squadron, & Northern Yeomanry (SNIY) Tel: 01292 649 The SNIY is 264 the Army’s newest combat regiment. It may have only entered the Army’s order of battle in 2014, but the regiment’s predecessors have a proud history that stretches back hundreds of years. Tel: 01292 264 649


Audi Q2 Sport 1.0 TFSI from £299 per month £999 deposit 6.2% APR Representative*

Cash Price Less: Customer deposit* Less: Audi UK contribution Balance of cash price/amount of credit Add Charges Balance Balance payable by 48 monthly rentals of Followed by a final rental of Acceptance fee payable with first rental Purchase fee payable with final rental

Solutions Personal Contract Plan* representative example from Audi Financial Services based on 8,000 miles per annum for the Audi Q2 Sport 1.0 TFSI.

£22,840.00 £999.00 £850.00 £20,991.00 £3,929.75 £24,920.75 £299.00 £10,568.75 £0.00 £10.00

Duration of agreement

49 months

Total Amount Payable

£26,779.75

Annual Percentage Rate (APR) Total monthly payment

6.2% £299.00

Ayr Audi Whittlets Roundabout Ayr KA8 OLS 0333 207 5691 lookers.co.uk/audi Official fuel consumption figures for the Audi Q2 Sport 1.0 TFSI in mpg (l/100km): Urban 45.6 (6.2), Extra Urban 62.8 (4.5), Combined 55.4 (5.1). CO2 emissions: 117g/km. *At the end of the agreement there are three options: i) own the vehicle: pay the optional final payment; ii) return the vehicle: subject to fair wear and tear, charges may apply; or iii) replace: part exchange the vehicle. Available on Solutions Personal Contract Plan. 18s and over. Subject to availability. Finance subject to status. Terms and conditions apply. Based on 8,000 miles per annum, 4.8p per mile excess mileage charges apply (incl. VAT). Offer available when ordered by 2 April 2018 from participating Centres. Offers are not available in conjunction with any other offer and may be varied or withdrawn at any time. Accurate at time of publication [February 2018]. Freepost Audi Financial Services. We can introduce you to a limited number of lenders to assist with your purchase, who may pay us for introducing you to them.


MEMBER NEWS

CALLING ALL BUSINESSES IN AYR TOWN CENTRE The Energy Agency is now providing a fully funded advice and consultancy service to all businesses in Ayr town centre. This service promotes the installation of energy efficiency measures and/or renewable energy systems. Follow these 5 simple steps to save money and improve your premises. Step 1 - A letter and FAQs sheet will be sent explaining the service. Step 2 - A surveyor will generate a nondomestic energy report to provide a generic list of recommendations for possible energy efficiency upgrades. Step 3 - An appointment with a consultant will produce a bespoke energy report, detailing recommended improvements. Step 4 - Obtain quotations from an installer and the consultant will assess them for the most competitive.

Step 5 - If you decide to go ahead, the Energy Agency provides a hand holding service and assists with finance applications. Another benefit of the scheme is monitoring how much you have saved with your new installation. Monitoring equipment will measure energy consumption before and after a measure is installed and a detailed report will be provided. The Energy Agency is managing Scotland’s Energy Efficiency Programme on behalf of South Ayrshire Council. Funding is provided by Scottish Government. For more information or to apply contact andrewfilby@energyagency.org.uk or phone 01292 525528.

JOINING FORCES FOR PROPERTY LETTINGS A bespoke service for letting agents and private landlords is now available through the alliance of two locally based companies. Simply Diligent and miServices are working together to provide a range of services to the property letting sector from full inventory services to specialised Legionella risk assessment. While the two Prestwick-based companies are separate they have found business synergies which allow them to offer a one stop shop to clients. Blair Calderwood of Simply Diligent is fully qualified to provide both risk assessments for Legionella – which are required by law – and energy performance certificates which form such an important part of any property transactions. He said:“The property letting sector is a complex business and we are here to make it simpler for agents and private landlords to conduct their business and to ensure they fulfil all their obligations. “We put the client at the centre of what we

deliver and offer a fast and efficient turnaround from inspection to report.” At miServices Kenny McAlpine, a former police colleague of Blair’s, is offering a high volume inventory service seven days a week for a range of clients. With the support and training of a UK-based franchise Kenny is able to offer a full report on any property within 24 hours. He said:“Whatever level the client is at in the property sector we will deliver the same professional service.” Simply Diligent through utilising skills developed in the police are also able to offer an investigation and trace service as required. Kenny McAlpine can be contacted at kenny.mcalpine@mobileinventory.co.uk​ and Blair Calderwood at ​info@simplydiligent.co.uk

SMALL BUSINESS BRAIN FOR HIRE... A NEW MEMBER EXPLAINS

Small Business Brain is about guidance to help entrepreneurial people to be more effective. It’s built on almost 50 years of experience in mostly small and medium, and the odd large organisation. As David Michelson explains “I believe that “Plan beats no plan”; that an “outsider’s view” will see your business differently; and that having help almost always helps!” David continued, with this example: “Almost two years ago I was asked to help a commercial services business in Irvine. The two founders, a husband and wife team, told me that their business had grown so quickly they felt that they were overwhelmed by the tasks that they needed to keep doing just to keep going. We met a couple of times to talk about ways to improve things, and then agreed to provide regular support meetings to help them to prioritise and manage the business. We worked on the basics, including time management and using effective to-do lists, taking time out to reflect and plan weekly and monthly tasks, goals, milestones. They asked for help with marketing and sales prospecting, managing a website update, planning the recruitment of staff and considering new premises, to help them grow. The result has been continued growth which they can control, targets that are always realistic, and planning formats to make sure that they stay on track and aware of how they are doing.” To find out more - have a look at www.dmcoach.co.uk

YOUR BUSINESS | SPRING 2018

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On 9th March 2018 over 450 guests attended the biggest nigh

AYRSHIRE CHAMBER On 9th March 2018 over 450 guests attended a stunning gala evening at Trump Turnberry Hotel to celebrate a great year of Ayrshire business. Hosted by Kaye Adams and Nadia Sawahla, guests were entertained throughout the night. Principal sponsors, Ayr-based Blue Rock Insurance Brokers, have recently re-branded from Murphy Insurance. Tom Yorke said “It was a great pleasure for us to be principal sponsor of the Annual Dinner and to support the Ayrshire Chamber in the work they do for the local business community. It was terrific to see so many great Ayrshire businesses present on the night. This is an important time for our firm and the Dinner was a fantastic way to gain awareness around our new brand launch.�

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ht of the year for Ayrshire business at Trump Turnberry Hotel

ANNUAL DINNER 2018 What a fabulous “night our Annual Dinner was! ” Chamber Chief Executive Val Russell said “What a fabulous night our Annual Dinner was.” “My thanks to our sponsors for their support in helping make this night the success it continues to be. Also, thanks go to the Chamber team for all their hard work behind the scenes and to the staff at Trump Turnberry for all their efforts on the night.”


CHAMBER NEWS

MEMBER NEWS

TPS WELDTECH ASPIRE TO INCREASE YOUR TURNOVER BY JOINS DUDLEY OVER £200,000 OVER A ADVANCE II THREE YEAR PERIOD? Welded to the Past Delivered in partnership with Scottish Chambers of Commerce and Scottish Enterprise, our Business Mentoring service is simple; it matches experienced mentors who come from all business areas and sectors with growing businesses. By sharing the entrepreneurial experiences of mentors, this service gives the business the confidence to develop and grow, opening up a great network of contacts that will inspire new thinking. Business Mentoring Executive at Ayrshire Chamber of Commerce, Lisa Stewart, is ideally placed to match businesses wishing to grow with the right mentor to help you achieve your ambitions and realise your business potential. She said: “It is a great opportunity to be matched with one of our mentors. Business Mentoring can really help with personal and business growth ambitions and we have some really positive case studies here in Ayrshire.” Julie Govan from Dekors has been

working with her mentor Jane Galbraith for the past year. The relationship has proved to be a great success. Julie said "Working with our mentor, Jane Galbraith, helped us address some business procedures which ensured a smooth succession of the company. We were able to look at everyday duties and clearly define each member of staff’s role and delegate everyday tasks to enable leaders to forward plan for the future of the business." "As a result we have diversified our product range, focused our display of products, readdressed our profit margins on goods and now have in place a bonus incentive for staff.” Mentor Jane Galbraith said “A business relationship that set an example of good business practice, provided Brian and Julie with honest feedback and a new perspective that gave re-assurance and a new confidence in being business owners. I thoroughly enjoyed the valuable time spent in conversation as a sounding board for a growing family business in Ayrshire.”

You can find out more about Business Mentoring Contact Lisa Stewart at Ayrshire Chamber of Commerce 01292 678666 lstewart@ayrshire-chamber.org or visit

ayrshire-chamber.org/ supporting-business

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Driving the Future

Dudley College of Technology’s new Advance II building is setting a new standard for skills training for the welding sector. Dudley’s £12 million investment in a dedicated Centre for Advanced Building Technologies has attracted a range of industry partners including sector leaders TPS WeldTech, who are keen to equip the college with the newest technology for students to work with. A total of 17 dedicated welding bays were installed and fitted with the latest high-tech AC/DC TIG and inverter MIG/ MAG equipment. A further investment of 3 spot welders of up to 140kVA capacity, along with semi-automated cold process MIG welding and plasma cutting compliments these open arc facilities. Fume extraction and auto welding helmets are provided throughout, allowing the centre to provide an advanced learning experience in which to train

AYRSHIRE'S ‘AWAY FROM IT ALL’ PLACE TO STAY Hillhouse, nestled on the outskirts of Troon is a total ‘away from it all’ place to stay. Hillhouse is set in wonderful gardens amongst rows of rhododendrons and sweeping grounds. Built in 1780, Hillhouse is owned by the Vernon family and has been lovingly refurbished to create the perfect fusion of modern day luxury and classic Georgian architecture offered on an exclusive basis. From Weddings, Birthdays, Anniversaries, Family Reunions to Corporate events, whatever the occasion, the charm of Hillhouse is totally captivating. Alice Vernon is an integral part of Hillhouse, her eye for detail is reflected in the tastefully furnished rooms, using beautiful fabrics and finishing touches that make any stay extra special. Her passion is in the kitchen and her


PRACTICE POSITIVITY FOR A HEALTHIER WORKFORCE

the next generation of welders all within a safe working environment. Allowing students to get hands on experience of working with the newest welding machinery, featuring the latest technology in dedicated welding bays, is a key aspect of Dudley’s approach, so that all students are fully equipped to handle industry standard equipment. Furthermore, the latest in HDR camera technology allows real welds to be recorded and viewed on screen for advanced learning of welding techniques. 4 Virtual reality welding simulators complement the extensively equipped workshop. The welding simulators teach

muscle memory and allow learners to acquire quite high-level skills and a range of competences before using the live weld equipment. With less wastage on consumables and an increase in learner confidence this perfect blend of technologies is allowing Advance II to offer a comprehensive range of qualifications. TPS WeldTech are currently touring various colleges and universities across the UK with this new training technology. They are also currently working with DYW Ayrshire to bring this new modern technology to local Ayrshire schools and colleges and are keen to promote the STEM program to young, upcoming engineers.

knowledge and creation of good food is reason alone to stay at the house. Hillhouse constantly attains the Visit Scotland’s ‘Taste Our Best’award In January 2018, Andrea Finch joined the business as General Manager. Andrea is local to the area, no stranger to the responsibilities of hotel management and having owned her own business is a perfect match for this new position at Hillhouse. Andrea is very impressed with the high standards at Hillhouse and excited about

her new role. She is looking forward to welcoming guests and believes that the privacy of Hillhouse is a perfect venue for Corporate guests. Andrea has set up a ‘behind the scenes tour’in May and is looking forward to ‘showing off’what Hillhouse has to offer. Hillhouse holds the 5 star ‘Visit Scotland’ Award. For further information about Hillhouse visit their website www.hillhouse.co.uk or call Andrea at Hillhouse tel 01292 676 400

If we're feeling negative, we can feel 'stuck' and our view of the world narrows. This is also true in the workplace, where looking for the positive in each day can help us and others around us feel good in the moment, and can transform how we feel. Positivity helps us develop resilience, cope better with stress and be more productive. Having a positive outlook in difficult times is also an important predictor of how quickly we recover from adversity. That's why Breathing Space - Scotland's mental health phone service - has launched the 365 Brighter Days campaign. Tony McLaren, Breathing Space National Coordinator said: "Positivity is not easy, it requires practise. Encouraging a positive mindset through simple approaches such as mindfulness, exercise, breathing techniques and positive interactions with others, is important for wellbeing. We can foster a more positive working environment through looking at what works well, showing appreciation for the work of others, giving people the benefit of the doubt and speaking well of others. Employees face lots of challenges both in and outside of work so being treated with kindness, understanding and respect results in a happier, more productive workplace." The 365 Brighter Days campaign is a year-long programme of events to promote a positive outlook to life. It highlights that phoning Breathing Space is a positive first step for anyone feeling low, anxious or stressed. You can’t just stop thinking a certain way, you have to start thinking a new way. Are you ready to take on the challenge to practise positivity each day? Breathing Space is a free and confidential mental health phone service where advisors offer care, compassion, signposting and advice to anyone over the age of 16 needing support. Open evenings and weekends, 0800 83 85 87.

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Get ready for a new adventure. Meet Blue Rock Insurance Brokers on 01292 269505 or at www.bluerockinsurance.co.uk


It’s business insurance like you’ve never seen it before.

We know you want the best for the business you’ve worked hard to build. Our meticulous insurance review process is designed to determine exactly what protection your business needs. A review with Blue Rock is not just about getting an alternative price for similar products. We want to dig into the detail to uncover your individual risks. We then test your current insurance arrangements against those risks to assess the likely result in the event of a claim. Established in 1977 as Murphy Insurance, we launched our new brand name on 1st March 2018. With the same experienced team, building on the solid foundations of long term client relationships, our focus will continue to be on you and your needs. It’s time to follow a new path.

Meet Blue Rock Insurance Brokers on 01292 269505 or at www.bluerockinsurance.co.uk


MEMBER NEWS

CREATING GRAPHICS

HATS OFF LEANNE!

New kid on the block

A case study

YOUR BUSINESS | SPRING 2018

Jamie Haining is a graphic designer, motion graphics designer and web designer based in Ayrshire. When starting up his company, one of the first challenges faced was designing and creating the company logo. “I am my own worst client and wanted the right logo to represent me and my work”. Jamie says “I started with three specific ideas for my brief. Firstly, I wanted to use the abbreviated ‘C78’, I like the idea of clients being so familiar with the company that they feel comfortable using the shortened name. Secondly, I liked the idea of using segments, maybe like a digital watch you’d see in 1978. Thirdly, was another reference to the ’78’ (this one was just for me as I am sure no one would even know this without being told), but all the letters are tilted at a 78º angle. I tried numerous versions of each of these 3 concepts and decided to include them all!” “Once I was happy with the symbol, I spent a bit of time choosing a suitable font. I wanted something that would be strong for the logo, but with different, softer weights and that would be good for body text and headings so the logo font would continue throughout the brand.” “I created a logo that I am very happy with, strong and instantly recognisable. I am happy with the stories and ideas the make the logo and passionately tell anyone that is willing to listen! I am very much of the opinion that if something has a reason behind it, the end product benefits greatly.” Contact Jamie to make sure your branding is current and represents all you can be!

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Leanne is a passionate hat enthusiast and trained milliner who, over the last 4 years has found there is a real demand in Ayrshire and Scotland for bespoke headpieces. She wants to encourage the wearing of more hats and fascinators whether it be for the next big wedding, day at the races or evening events. Her millinery apparel focusses on creating unique designs for you…the individual, completely complimentary to your outfit and all available on a bespoke design and create service. There are even plans for a collection available to hire in the coming months. In the recent Hatalk International Hat Competition, Leanne came 4th in the public vote for her unique 2-way fascinator design. Leanne will be showcasing at Trump Turnberry Luxury Ayrshire Wedding Exhibitions in March and September if you fancy popping along to meet her. Due to move to a NEW studio in Galston this coming April, you will be able to see Leanne hands-on at work creating bespoke millinery. The premises will allow you to try on various blocked shapes, sizes, materials and colour selections to help

match your outfit during a design consultation. When collecting finished hand created hat, fascinator or bridal pieces you are able to try on and see what you think. Contact Leanne to book your appointment or for those further afield www.fascinatorsbyleanne.co.uk has a consultation form, which allows her to contact you and give her personalised service via social media through photos and communication.

graphic design | motion graphics | web design

tel: 07951 114885 email: info@circa78.net web: www.circa78.net


MEMBER NEWS

STALKING ...... WHAT IS IT? BE AWARE, VERY AWARE! As an employer, are you aware of the potential problems stalking brings to the workplace and your duty of care to your employees? Since ‘stalking’became criminalised in 2010 (sec 39, Criminal Justice and Licensing (Scot) Act "Offence of Stalking"), employers have a legal responsibility to respond effectively when stalking presents within their workplace. A failure to do so may lead to costly litigation further down the line. Research has found that stalking victims can display symptoms similar to post-traumatic stress disorder, anxiety and depression, leading to low productivity, increased sickness absence and stress-related illness. Approximately 50% of stalking victims have "curtailed or ceased work as a consequence of being stalked" (Mullen et al 2006: 177; Stalking Risk Profile 2011). It is important, therefore, that employees who believe they are being stalked get the right support quickly and effectively. Stalking is more common than you would think, with 1 in 6 people having been stalked over a 12-month period (UK National Stalking Survey 2015). Stalking can come in a variety of guises, and which can leave the victim living with uncertainty and fear. For some, it is a life changing experience which can be difficult to recover from. In extreme cases, it may lead to suicide or murder. Action Against Stalking (AAS) is the UK-wide charity based in Scotland. It has pioneered the recognition of stalking as a specific criminal offence. It champions the rights of stalking victims and supports them through: • • • • • •

Short term crisis intervention and support; Signposting to relevant agencies/organisations; Information and advice; Assistance with safety planning; Encouragement/support to report the offence; Multi-agency partnerships to improve response to victims.

The workplace may well be where an employee exhibits the first signs of distress. Employers need to be able to assist them timeously. AAS can provide employers with practical advice and support, including policy development, bespoke training programmes, workshops, seminars and conferences. Knowledge and understanding of stalking is hugely important. The forthcoming National Stalking Awareness day on 18th April should be circled in everyone's diary as a significant event. Employers are urged to encourage activities to promote awareness and raise funds for AAS to develop the first-ever Specialised Multi-agency Stalking Victim Support Service. To find out more about stalking, how AAS can help you, or to assist with fund-raising activities, please visit www.actionagainststalking.org or contact enquires@actionagainststalking.org

LOCAL LAUNDRY STEAMERS IS FULL STEAM AHEAD Steamers was started in 2005 as a home business offering Ironing Services by local girl Marianne Long. Since moving to premises at 8 Ritchie Street, West Kilbride in March 2016 the business has gone from strength to strength, now offering not just ironing but a whole host of services including laundry, dry cleaning and alterations and now employing 3 people. Due to the increase in business Steamers has decided to move to bigger premises just along the road on Ritchie Street. “Having the bigger premises means we can expand the business

even further and offer new services to our increasing customer base. It’s very exciting and I have a fantastic team of staff who I couldn’t manage without.” “We have been overwhelmed by the support shown to us since opening the shop and value all of our customers greatly, we strive to offer the best service possible” “The new premises at 39 Ritchie Street was actually a laundrette in the 60’s and 70’s and we hope to be there for many years to come” says Marianne, owner of Steamers Laundry Services.

YOUR BUSINESS | SPRING 2018

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GETTING DOWN WITH THE LINGUA! languages. Presentations have included representatives from Radio Lingua, Bank ABC, National Trust for Scotland and EasyJet.

YOUR BUSINESS | SPRING 2018

One Teacher commented, “An excellent opportunity for both pupils and staff. A real-life look at why languages are so important in our world and showed pupils the importance of broadening their horizons.”

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During the 2017-2018 school year, DYW Ayrshire in partnership with SCILT (Scotland's National Centre for Languages) ran a series of ‘Broaden your Horizons with Languages’ events. These were aimed at S3-S6 pupils with an interest in foreign languages. Over the past few months we have had 23 schools in Ayrshire attend to hear from a variety of professionals who utilise language skills in a work context.

Trust, SCILT, IBM, Scottish Food & Drink Federation and UWS Language Ambassadors. Pupils have then heard from a series of presenters who have shared their personal journey with foreign

Dr. Meryl James & Janette Kelso, Professional Development Officers at SCILT noted, “We were delighted to partner with DYW Ayrshire to provide 3 mini business events to promote language learning to Ayrshire secondary schools. It was a great opportunity for pupils to speak with local businesses and ask a variety of questions.”

Young people attending have first had the opportunity to network within the marketplace with organisations such as Articulate Language Camps, Kids Lingo, Project

01292 678666

INFO@DYWAYRSHIRE.COM


INNOVATIVE

DYW Ayrshire, in partnership with The Prince’s Trust, has funded a number of innovative activities that develop the employability skills of Ayrshire’s young people. The training element of a number of these activities are delivered by Ayrshire College. This fund is open to secondary schools across Ayrshire and can be used for activities that will help to upskill young

ACTIVITIES

people and better prepare them for the world of work. Claire Baird, DYW Ayrshire Project Executive, added: “These projects are aimed at enhancing pupil’s employability skills after education by providing vocational training and the appropriate communication skills”. Projects recently funded through DYW Ayrshire Innovative Activity funding include, Nails bars, Milkshake Bars and Rural Skills projects.

A YEAR OF CAREERS AT DOON It has been a busy year for Doon Academy with all year groups given the opportunity to attend one of three career events. This year, for the first time, they have also welcomed P7 pupils from the cluster primary schools. Steven Kelly, Principal Teacher Pupil Support and DYW Coordinator at Doon Academy commented, “We invest a lot of time, effort and commitment in preparing our pupils for the world of work. This process begins before the pupils arrive to us from primary school. Over the years we have forged fantastic links with many employers and training providers which has benefitted the pupils we serve in terms of developing their employability skills and confidence in career planning and research.

Our most recent careers clinics are again just a few examples of how we aim to develop our young workforce. We appreciate the pivotal role that DYW Ayrshire plays in this area.”

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KYLE GET THE MESSAGE OUT LO & CLEAR! Getting the right messages about careers to parents is one of the big challenges we face here at DYW Ayrshire. Kyle Academy came up with the innovative idea of combining their subject choice evening with a careers event, and the result was fantastic! 18 employers, further & higher education institutions attended on the evening to speak with pupils and their parents about routes into industry or the selection of courses they offer. For many of the parents, this was the first opportunity they had to speak with employers about apprenticeships, with GE Caledonian offering Foundation Apprenticeships, along with Modern and Graduate Apprenticeships in Engineering. This path is also offered by UTC Aerospace Systems, who were also in attendance, alongside RT Resources who offer a wide array of Modern Apprenticeships and training solutions for young people in social care, construction, glass & glazing, manufacturing, and the service sectors.

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So many different ways to so many great careers, all was covered in this event which was, sadly, Head Teacher Lyndsay McRoberts’ last before taking up her new post out of the area.

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INFO@DYWAYRSHIRE.COM


Pupils studying National 5 Business Management at St Matthew’s Academy recently visited Ardagh Glass in Irvine. The visit provided the young people with a greater understanding of manufacturing and production lines within the topic of operations. Faculty Head of ICT, Tracy Allen contacted DYW Ayrshire explaining she was looking for her class to visit a local business to strengthen their understanding of this subject area. Operations Manager at Ardagh Glass, Allen Paterson was happy to accommodate the workplace visit which acted as excellent exam

revision for students. Tracy Allen said, “A huge thank you to Allen and Steven at Ardagh Glass who put a real life experience in place to support the teaching of the operations unit for national 5 business management pupils. Pupils were able to experience flow production first hand and were well looked after.” Pupils commented: “The glass factory was fascinating and very useful for information about the business. It was a very interesting day out and being able to be part of the glass making process was amazing. I really enjoyed my day here with the welcoming members of staff.”

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THROUGH THE REVISION GLASS!

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WORK EXPER ROUND-UP!

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Irvine Royal Academy pupil Scott had his work placement at Santander in Irvine. Scott has been a credit to himself and his school. He has been punctual, well presented and engaged with all the staff. Through the week Scott has spent time with all the different job roles within the branch and seen how they try to help customers with their financial needs. The team loved having Scott in the branch and showing him all the roles and jobs they do.

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Charlotte McDonald Stewarton Academy LOCHAVEN INTERNATIONAL When I worked for a week at Lochaven International, it gave me a real insight in the world of working in the fashion and textiles industry. I was allowed to try out a few of the machines such as the over locker and the presser which are used every day in the factory. As well as gaining all this experience from the machines and the other fellow workers, I was also allowed to make a few things to take home. The most popular of these, being a cat jumper, initially made from the pattern piece for a dog coat which hasn’t been used since the Burberry collection of dog coats which were for Prince Charles’ dogs. In doing so, it gave me a greater insight in the way that the pieces of fabric join together, how to hide the stitching and how to how to cut out the fabric cleanly, to ensure that the jumper fits correctly. Although despite my accuracy at making the jumper, it was no surprise that my cat wasn’t too keen!

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James Piper Stewarton Academy BILLY BOWIE At my work experience I had a good time both learning and with the company I was with. I learned a lot about how to go about a few tasks like stripping down a compressor engine and changing the bearings on a prop shaft. I learned how to work with other people in a formal environment. It was also enjoyable time because it was a very practical experience and I was able to find out what it would have been like in a week of being a mechanic.

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I helped do services, MOT’s and rebuild an engine. I improved my confidence, teamwork and coordination. I really enjoyed my time working in the garage and got on well with all of the staff. It was great experience.

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I always had an aspiration to be a Vet but was not 100% sure if it was right for me and was very fortunate to get some experience at MBM Vets in Kilmarnock. The staff were very friendly and made me feel very welcome and took the time to explain things to me. During my time I was able to observe consultations covering routine check-ups, vaccinations to poorly animals in need of some attention. These observations were very insightful to the kind of challenges that would be presented to me as a Vet. I also learned to appreciate that there is a lot of preparation required for surgeries and helped fold and store the towel packs for this, not to mention cleaning out the cages so the animals had clean bedding while they were there. I really appreciate the time the staff took to share their experiences and make me feel one of the team. I was even invited back! Without this experience I would still be unsure if this was the right career for me but thankfully I now know.

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MEMBER NEWS

YOUR SAFETY IN OUR HANDS With over 25 years’ experience in Mechanical and Construction Engineering, TAL Safety is here to assist businesses and projects in all areas of Training, Consultancy, Compliance and Legal Advice. All services are tailor made to the customers’ individual requirements to give the best possible service and it is this flexible nature of his business which ensures Tommy Lowndes can deliver. Your safety training requirements can be provided either in-house or at a local venue of your choice. As a freelance trainer affiliated to CITB – the Construction Industry Training Board, and also a qualified safety professional in general, environmental and fire safety management themes e.g. First Aid, Manual handling, Tommy has learned his craft from the ground up during his days in the military and is keen to bring this unique safety knowledge here to Ayrshire.

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Tommy says “TAL Safety Solutions core value

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is excellence in everything we do. The unique, personal manner of how we do business ensures our experience in safety and training delivery is passed on to both trainees and customers ensuring everyone remains safe in their working environment.”

All businesses have a legal responsibility to ensure they are compliant with all relevant safety requirements and Tommy is perfectly placed to offer both consultancy, inspections and training of all your health and safety needs.


MEMBER NEWS

FRESH NEW LOOK FOR AYRSHIRE ENGINEERS

This January, award-winning civil engineering consultancy Alan White Design revealed their stylish new logo and branding in celebration of their 18th birthday. The Kilmarnock company is quickly growing into one of the most in-demand engineering specialists in the UK, with their young, creative team providing services in Temporary Works, Access Engineering and Structural Design to clients across the globe. Kicking off their celebratory year in style, AWD were awarded Highly Commended by The Concrete Society for their design of a Temporary Propping System for the iconic V&A Museum of Design, Dundee, due to open in September 2018. This prize is an addition to a string of recent successes including the Construction New Awards ‘Project of the Year’ accolade in 2017 for their access platform design. The firm also bagged a finalist spot at both the 2016 and 2017 British Construction Industry Awards, the most prestigious platform in the engineering industry which recognises the biggest names in global engineering. Closer to home, AWD work in partnership with local primary schools and DYW Ayrshire to deliver STEM education and inspire young people into STEM careers. They also offer work experience and summer placements to students from Ayrshire College and the University of Strathclyde to give them vital hands-on experience

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and improve their employment opportunities. AWD are also big supporters of Kilmarnock charity Hillhouse and regularly run fundraising initiatives to support them. With their new logo and branding in place, the firm now have their ambitions set on continuing the growth of their company. Managing Director, Malachy Ryan, said “We pride ourselves in being inclusive and trustworthy working partners with our clients, our employees, and our community. This values-led approach has formed the basis of our success so far, and is reflected in our new logo which embodies our vision for the future.”

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MEMBER NEWS

LOCAL BUSINESS GROWTH SPECIALIST WINS SCOTLAND COACH OF THE YEAR AWARD 2017 Leadership, executive coach, and business growth specialist, Andrew Goldberg has recently won the coveted Scotland Coach of the Year 2017 award, at ActionCOACH’s annual UK awards. Andrew has built a successful career working with local business owners to help them accelerate the growth of their businesses. Having joined the worldwide business coaching franchise ActionCOACH in 2010, Andrew has previously won the “Fastest Start 2010” award, Scotland Coach of the Year 2015, and has consistently ranked in the top 100 coaches globally out of more than 1,400 coaching offices. Since joining ActionCOACH, Andrew has helped hundreds of business owners overcome the challenges and hurdles of business growth, enabling business to expand and creating new jobs in the local community. Working with businesses of all sizes and across all industries, Andrew’s specialty is fast growth: helping ambitious business owners to grow their business fast and create new jobs, without putting a strain on cashflow or on the business owner’s life balance.

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ActionCOACH UK co-founder, Ian Christelow, says, “Andy has gone through an exciting, and sometimes challenging journey of hard work and learning in order to arrive at this point, where he is able to change business owners’ lives throughout the region, by helping them to grow their business and getting it to run without them. We are proud to have Andrew as part of our growing team of coaches in the UK and to see

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him continuing to raise standards of coaching delivery even higher in Scotland.” Andrew is a trainer and presenter for both the Ayrshire and Glasgow Chambers of Commerce, and has recently presented a 3-part series on “The Bermuda Triangle of Business” (time, team, and money). Andrew regularly presents other workshops and seminars which are open to the public and free to attend. The dates of these can be found on his website at www.actioncoach.com/andrewgoldberg.


GROWING STRONG FROM HUMBLE BEGINNINGS

NEW MEMBERS ABOVE ADVENTURE Kilmarnock Mr Dean Pastulovic 07460404523 dean.aboveadventures@gmail.com

FASCINATORS BY LEANNE Galston Miss Leanne Cairns 07443925995 info@fascinatorsbyleanne.co.uk

OPTICARE OPTICIANS LTD Saltcoats Ms Laura McAlpine 01475 673985 laura@opticareltd.co.uk

ACTION AGAINST STALKING Ayr Ms Ann Moulds 07581178713 admin@actionagainststalking.org

GLENAVON PLUMBING & HEATING LIMITED Kilmarnock Mr Colin Sellers 01563 544565 colin.sellers@glenavonplumbing.co.uk

PETER LONSDORFER UK LTD Stewarton Mr Barry Sutherland 01560 485854 accounts@lonsdorfer.co.uk

ADMIN PIXIE Prestwick Miss Sharon McGowan 07545122182 info@adminpixie.co.uk ALBA VAPE LOUNGE (THE) Saltcoats Mr Thor Thorirsson 07467407192 thor@albavaping.co.uk ANDERSON MACDONALD Stevenston Miss Fiona McMurray 01254537007 andersonmacdonald1@gmail.com ANDERSON STEWART CASTINGS Glengarnock Mr Barry Dickens 01505 683368 Barrydickens@precision-tooling.co.uk

From an idea born in our front room - Bunny Beau Baby was created. We launched with a humble stall at the Mauchline Holy fair and began trading at local events and markets across the country. Fast forward 4 months and our shop Bunny Beau Baby Boutique in Mauchline has now been trading for five months selling baby wear and accessories from newborn to 4 years. It has been an exciting beginning for 2018 as we travelled to London to meet new suppliers and we secured new brands such as Sarah Louise, Dr Kid and Mintini to name a few. Our Spring/ Summer stock is arriving now which can be purchased in store, over social media or online at www.bunnybeaubaby.co.uk We look forward to the summer season to showcase our new range of summer clothing and accessories and we are excited to return to the Mauchline Holy Fair on Saturday 26th of May where it all began for Bunny Beau Baby. Our customers say they are pleased to find these exciting brands are available locally in Ayrshire as they enjoy the benefits of being able to browse in person.

The Board of Directors is delighted to welcome the following companies as recently joined members of Ayrshire Chamber of Commerce and Industry:

BUSINESS LOANS SCOTLAND Kilmarnock Mr Andrew Dickson 01563 554851 fundmanager@wslf.co.uk CASA DESIGN ARCHITECTS Ayr Mr Chris Stewart 01292 293949 chris@casadesign.co.uk CELEBRATING MEMORIES Kilwinning Mr Lawrence Lindsay 01294 550 321 lawrencelindsay@talktalk.net CIRCA 78 CREATIVE LTD Stewarton Mr Jamie Haining 07951114885 info@circa78.net CUMBRAE OYSTERS LTD West Kilbride Mr Alan Forbes 01294 823373 marlindive@aol.com DARWIN JOHNSTONE GAS SERVICES Ayr Mr Darwin Johnstone 01292286947 Darwin.johnstone@sky.com DMCOACH/SMALL BUSINESS BRAIN Troon Mr David Michelson 07977 500235 davidm@fastmail.fm EMERGENCY ONE UK LTD Cumnock Mr Mike Madsen 01290424200 mike@emergencyone.co.uk

HEALTHY WORKING LIVES - WORKPLACE TEAM Ayr Miss Lindsey Murphy 01292 885855 AA-UHB.HWL@NHS.NET HILLHOUSE EVENTS LTD Troon Mr Andrea Finch 01292676400 andrea@hillhouse.co.uk ISLE OF ARRAN GIN COMPANY Isle of Arran Mr George Laird 07815942223 george@isleofarrangin.com JACQUI MORRIS COACHING Prestwick Mrs Jacqueline Morris 07926209580 jacquimorris@live.co.uk KAREN MILLAR COACHING Fenwick Mrs Karen Millar 07500 112 121 Karenmillarcoaching@hotmail.com LEYTON UK Glasgow Mr James Marden 01414048113 jmarden@leyton.com

PRECISION TOOLING SERVICES LTD Prestwick Mr Barry Dickens 01292 678479 Barrydickens@precision-tooling.co.uk PREMIER PROPERTY SOLUTIONS (AYRSHIRE) LTD West Kilbride Mr Alan Cotton 01294 645005 alan@premierpropertysolutionsayrshire.com RAKKAUS FURNITURE LTD Kilmarnock Mr Chris Arkley 07432762318 chris@rakkausfurniture.co.uk RESTRUCTA LTD Irvine Ms Elisabeth Mayberry 01294 203 555 elisabeth.mayberry@restructa.co.uk SIMPLY DILIGENT LIMITED Prestwick Mr Blair Calderwood 07776120114 info@simplydiligent.co.uk SOUTH CARRICK COMMUNITY LEISURE Girvan Mr Peter Linton 01465915200 Plinton@sccl.org.uk

LIMEGREEN ESTATE AGENTS Prestwick Ms Hiba Omar 01292478123 hiba@limegreenproperty.co.uk

SPORTSCOTLAND NATIONAL CENTRE INVERCLYDE Largs Mr Ryan McCairn 01475 674666 ryan.mccairn@sportsscotland.org.uk

MOBILE INVENTORY SERVICES Prestwick Mr Kenneth McAlpine 07919055567 diligentinventorysl@gmail.com

STARFISH SELECT Girvan Mrs Gillian Savage 07740 336140 gill@starfishselect.co.uk

NESPRESSO PROFESSIONAL Airdrie Ms Louise O'Brien 0808 100 5000 louise.obrien@lyreco.com

TARTANAILLIA Saltcoats Mrs Debbie Sutherland 07894393956 da99scot@yahoo.com

OCCUPATIONAL HEALTH IMPROVEMENT Skelmorlie Ms Elizabeth McBride 07860945315 Ohimprovement@btinternet.com

WINDSOR GREEN FINANCE Glasgow Mr David Lawless 0141 280 0408 david@windsorgreen.co.uk

OCHILTREE COMMUNITY HUB Cumnock Mr Alex Baird 01290 702951 alexbaird9@outlook.com

WITCHSPA THERAPIES Saltcoats Ms Elizabeth Somerville 07960 131163 witchspa@witchspa-therapies.com

We want to recruit more members to strengthen our business network and create more business opportunities for you. We are asking you to help by referring companies you know to us. When they join, we’ll reward you with a choice of special offers to help your business. Call the membership team on 01292 678666.

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MEMBER NEWS



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