Membership Development & Services Our main objective throughout the year was to ensure we maintained regular contact with all members making sure they were updated on all benefits and services within their chosen tier of membership. This contact enabled us to hear about the successes and challenges they were facing and where additional support was required. Chamber HR and Chamber Legal continue to be the most utilised services and we have been able to assist members in several ways during this very challenging year. Our members made over 300 calls to the helpline, downloaded over 3000 documents a total value to the membership of over £100,000. These figures increase year on year and we remain within the top 5 Chambers within the UK for overall value and average member value.
15%
Top 5 100,000 3,000 300
of our members provide the Westfield cash plan for their staff
Westfield Health and AXA PPP continue to be popular benefits which members can offer employees, and bring immediate benefits in supporting people to remain at, or return to work. 15% of our members provide the Westfield cash plan for their staff which covers 1313 policyholders. Mental health and Wellbeing support was crucial during lockdown and many accessed services via Westfield to support staff. 5
