Your Business Ayrshire Autumn 2014 by Ayrshire Chamber of Commerce & Industry

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your ayrshire business summer 2014

Summer of Sun, Sport & Referendum Debates!

ayrshirechamber of commerce and industry

contacts

The Mezzanine, Glasgow Prestwick Airport, Prestwick, Ayrshire, KA9 2PL Email: enquiries@ayrshire-chamber.org Web: www.ayrshire-chamber.org Tel: 01292 678666 PRESIDENT

Despite this being the autumn edition of Your Business Ayrshire has basked in some glorious sunshine over the months since the last magazine and despite heavy rain on the closing daysofitcommerce didn’t dampen the spirit of the and industry Commonwealth Games in Glasgow.

ayrshirechamber

Waiyin Hatton

CHIEF EXECUTIVE

Helen McBride

magazine Editorial Content: Ad Sales: Design, Print & Distribution

contacts

Valerie Russell

DEVELOPMENT MANAGER

ayrshirechamber of commerce and industry

acameron@ayrshire-chamber.org

ayrshire chamber of commerce and industry

nsykes@ayrshire-chamber.org

www.brown-bros.com

partners for business Ayrshire Chamber wishes to acknowledge the support of the following companies as sponsors of our Partners for Business programme.

Val Russell C.E.O

Ayr played host to Team members from Ghana and athletes from Cameroon

The Mezzanine, Glasgow Prestwick Airport, landed at Prestwick so we did have a role to play! Prestwick, Ayrshire, KA9 2PL Email: enquiries@ayrshire-chamber.org Ayrshire’s part in the Baton procession also put us Web: www.ayrshire-chamber.org Tel: 01292 678666

on the map and the local authorities involved deserve thanks for making this such a huge success. It was heart-warming to see so many people turning out to welcome the host of Ayrshire PRESIDENT Waiyin Hatton baton bearers. I was privileged to attend the Commonwealth Celebration Dinner CHIEF EXECUTIVE ValerieJoan Russell hosted by North Ayrshire Provost Sturgeon where Louise Martin from the Commonwealth Games Federation stated it was one of the best programmes of DEVELOPMENT MANAGER Helen McBride events she had seen.

magazine

The National Bowls Championship which followed closely behind the Commonwealth Games had mixed weather. The crowd however were delighted ayrshirechamber to have the opportunity to see some of the country’s top players in action and it Editorial Content: acameron@ayrshire-chamber.org was an excellentayrshire competition. chamber of commerce and industry

Ad Sales:

of commerce and industry

Switching sports, Largs Yacht Haven played host to the Flying Dutchman World nsykes@ayrshire-chamber.org Championships in July and the Laser Nationals in August as well as celebrating Design, Print & Distribution www.brown-bros.com its 30th Anniversary. Many Ayrshire boats went to Commonwealth Flotilla in Glasgow during the Games.

partners forwe are business Looking forward bringing a part of the Commonwealth Games to Ayrshire

Ayrshire Chamber to acknowledge support the following whenwishes Hazel Irvine willthe host the ofAyrshire Business Awards 2014 at Seamill Hydro. companies In as sponsors our Partners Business businesses programme. to ‘Go for Gold’ and we look forward to its fifth of year we areforinviting

Hazel announcing the winners across fourteen categories on October 9. Sincere thanks to all the companies who support this event! Full details of the Business Week programme appear on page six. Our normally quiet events programme over the summer was invigorated by two Referendum Debates which saw Lord Wallace and Fergus Ewing MSP address and take questions from members ahead of the September 18 vote. Catering for the events was sponsored by Brownings the Bakers where Aye, Naw and Don’t Ken cupcakes were enjoyed by all! Despite holidays the Chamber Team have still been working hard to bring new services to members The launch of the Chamber Energy Solutions and Chamber Credit Insurance services will take place at our AGM on Wednesday, September 10. Our speaker at this event at the Aviator Suite Prestwick Airport will be John Nicholls, Director, Aviation, Maritime, Freight and Canals at Transport Scotland. This will be followed by the official opening of our new offices. I look forward to welcoming you to The Mezzanine, Glasgow Prestwick Airport or seeing you at some of our Business Week events in October.questions from members ahead of the September 18 vote. Catering for the events was sponsored by Brownings the Bakers where Aye, Naw and Don’t Ken cupcakes were enjoyed by all! Despite holidays the Chamber Team have still been working hard to bring new services to members The launch of the Chamber Energy Solutions and Chamber Credit Insurance services will take place at our AGM on Wednesday, September 10. Our speaker at this event at the Aviator Suite Prestwick Airport will be John Nicholls, Director, Aviation, Maritime, Freight and Canals at Transport Scotland. This will be followed by the official opening of our new offices.

2014. No part of this magazine may be copied, scanned or reproduced with out the express permission of the Ayrshire Chamber of Commerce. The views expressed in editorial and/or advertising in “Your Ayrshire Business” are not necessarily those of the Editorial Committee of Ayrshire Chamber of Commerce & Industry. Articles submitted for publication will be considered at the Committee’s discretion and may be subject to editing. Publication is not guaranteed.

I look forward to welcoming you to The Mezzanine, Glasgow Prestwick Airport or seeing you at some of our Business Week events in October.

your ayrshire business autumn 2014

Founder Joanne Robinson started the business after realising that there wasn’t anywhere for children to learn how to draw and paint. “If you have a child who is interested in sport, music, drama or dance then there are so many places for them to develop their skills,” comments Joanne. “However, I couldn’t find structured art courses anywhere.”

The Future’s bright for The Little Art School

The whole ethos of The Little Art School is founded on the belief that anyone can learn to draw and paint. “There’s a widely held myth that the ability to draw and paint is something that you are born with,” continues Joanne. “I feel so strongly that ANYONE can learn to draw and paint, it’s like learning to drive a car; it might come more naturally to some people but if you are taught well and practise then you can very quickly develop a life enhancing skill”. The Little Art School’s first adult evening classes started in

The green shoots of recovery in Ayrshire’s creative sector are well and truly sprouting! In the last twelve months The Little Art School Company has rapidly grown from an art lesson around a dining room table, to teaching over 200 keen artists in its two schools in Ayr and Troon and employs 15 part time staff.

May and, like the children’s classes, have been a huge success. “We have a very strong team at The Little Art School: myself, Melissa Haddow and Claire Dunn working with our talented team of art teachers. All our teachers follow the principle that talent is nothing without confidence. Whether you’re 4 or 94 every one of our classes boosts self-esteem,” concluded Joanne. “We are all proud of how far we have come so quickly and we have our eyes fixed on a future where there are Little Art Schools from Inverness down to St Ives!”

To find out more about the Little Art School visit www. littleartschool.co.uk The Little Art School has been shortlisted for Most Innovative Start Up 2014 in the SBA Awards

Ayrshire Smiles all round as 5-Star Visitor Attraction gets 100% There are big smiles all round at Hunterston B power station visitor centre after its entire team of guides received their certificates for passing the Ayrshire Smiles service excellence training course – the first business with 100% of its customer-facing staff to complete Ayrshire Smiles. The team of tour guides show visitors around EDF Energy’s Hunterston B power station and explain the fascinating workings of the station. Welcoming people from the local area and much further afield on a daily basis to the visitor centre, which has a 5-Star rating by VisitScotland, the guides decided to rise to the challenge of enhancing their already excellent customer services skills. Ayrshire Smiles mixes customer service training with destination knowledge and is designed to inspire people employed within tourism and hospitality-related businesses to share their passion for Ayrshire and give a genuine warm welcome to visitors. It builds on tried and tested destination and service delivery courses and helps create a consistent and quality approach to customer service. 4

your ayrshire business autumn 2014

Speaking about the training, Valerie Poyser, Hunterston B power station visitor centre co-ordinator said: “All our guides found the training really very worthwhile to do and it only took just over a couple of hours to complete online. We were tested on our knowledge of other attractions in the local area and on the best way to deal with customers. I would recommend the training to other Ayrshire organisations as it really is a very useful tool.” Moira Birtwistle, member of the Ayrshire & Arran Tourism Leadership Group said: “We are delighted to have been involved in the development of the Ayrshire Smiles programme, which empowers businesses to enhance the quality and delivery of excellent service to their visitors. “The warmth of welcome and customer care through excellent product knowledge are among the most important factors influencing how an

area is perceived. By exceeding expectations, the area can benefit from visitors returning and also sharing their enjoyment of all that Ayrshire and Arran has to offer.” Ayrshire Smiles online training is available free of charge. Individuals can register and businesses can find out more about using the course as part of their staff training at www.ayrshire-smiles.com. The initiative was developed by Ayrshire & Arran Tourism Team with a wide variety of industry partners. The initiative supports the aims and ambitions of the Ayrshire & Arran Tourism Strategy 2012-2017 and recognises the importance that the people of Ayrshire & Arran and the service they deliver make to the overall visitor experience.

Survey finds Scots Businesses reap benefits of International markets ONE in three Scottish Businesses currently export with over half seeing a positive impact in profitability within 12 months of expanding into international markets. The survey carried out by the Scottish Chambers of Commerce indicated that businesses have benefited quickly from going global, with 54% seeing a positive impact in terms of increased profitability within just twelve months of expanding into international markets and 56% experiencing an increase in sales. The study also found the 81% of those businesses currently exporting have done so for five years or more and the majority of these businesses are experiencing a positive impact. Liz Cameron, Chief Executive, Scottish Chambers of Commerce, believed the results highlights the hard work of Scottish Businesses and shows the nation’s economy in a positive light. She said: “The hard work of Scottish businesses is shining through as Scotland’s economy gives us positive signals; orders are increasing, employment is on the up and overall, businesses are more optimistic about the future of their business. “We know that Scotland’s innovation and people are its strength so we must keep our finger on the pulse, making sure we tackle the barriers preventing us from doing business outside of Scotland. This survey has shown us that Scottish businesses are facing substantial challenges when looking to export to international markets.

reliant on Scotland’s home market. In order to sustain growth and create new opportunities, we have to be outward-looking but it’s clear that we are not doing enough to create a sense of confidence amongst the business community to export internationally. “Scotland’s business community need to be better informed that global markets want to buy the products and services we have to offer, particularly as a majority of businesses who responded (65%) felt they did not have the right products/services to offer international customers. This is not just a Scottish issue; businesses across the UK are experiencing similar barriers to exporting. “If we are serious about stimulating growth and seizing international opportunities for the Scottish economy, we must tackle these barriers head-on. We need Scottish and UK Governments to support private sector led initiatives which will drive businesses to think global. Already, the numbers of businesses who are exporting outside of the UK have increased as a direct result of Scottish Chambers of Commerce’s Business Mentoring Scotland programme. It is time to gather pace and recognise the pivotal role of Chambers of Commerce in creating an Exporting Scotland.” More locally, the Ayrshire Chamber of Commerce will be hosting two International Trade events before the end of the year following on from the success of one hosted at Begg Scotland in July. The event helped provide valuable information for those looking to branch out into International markets. Ayrshire Chamber CEO Val Russell said: “Exporting is good for Ayrshire and we have some highly successful business all willing to share their knowledge and expertise. We are happy to facilitate meetings between those who have been there, done that and can advise of pitfalls etc. to make the overseas journey less painful for new exporters” Two further International Trade events will be held on Tuesday 7th and on Thursday 16th October as part of Business Week October. More details to follow.

“Although Scottish businesses have ambitions to increase Ambition_Grow_190x132.pdf 1 we 05/08/2014 domestic growth (89%), the survey indicates that are

15:08

New group tasked with fulfilling Ayrshire & Arran’s golf potential A new industry led network has been formed with the task of developing and enhancing the marketing position of Ayrshire & Arran as a must-visit golf destination. AyrshireGolf Scotland (AGS) is made up off Ayrshire & Arran Golf courses and clubs, accommodation providers, golf travel trade and industry trade associations. The AGS recognise that with over 45 golf courses including some of the finest collections in the world and three internationally renowned Open Championship courses there is a huge opportunity to improve Ayrshire’s offer to the Golfing World. Jamie Darling, Golf Project Manager, explained: “Our aim is to maximize the Ayrshire & Arran golf tourism opportunities and represent and collaborate with members to market and promote golf in Ayrshire & Arran. “We want to build on Ayrshire & Arran’s recognised worldwide golf values and generate additional revenues for businesses and increase the economic benefit to the region. The group will bring focus, energy and direction to the marketing and promotion of Ayrshire & Arran for golf tourism to ensure that the right product experiences are being offered to the right golfers.” For more information on this new Golf Tourism Partnership or if you are a business with an interest in developing within the Golf tourism industry, please email to find out membership opportunities: Jamie. darling@ayrshiregolfscotland.com or enquiries@ ayrshiregolfscotland.com or call 07787557609

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FIND OUT HOW WE CAN HELP YOUR BUSINESS GROW

Support and funding available for:

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01292 616265 your ayrshire business autumn 2014

Ayrshire Business Week 2014 Be Part of the Team Going for gold! Monday 6th October 2014 Launch Event Business Gateway The Park Hotel 10am - 2pm Free Admission

Thursday 9th October 2014 Business Awards Gala Dinner Seamill Hydro 6:30pm - 11:30pm Cost: £65

Tuesday 7th October 2014 Ayrshire Connections B2B Trade Exhibition Ayr Racecourse 9am - 3:30pm Free Admission

Friday 10th October 2014 Cream of Ayrshire Closing Ceremony Robert Burns Museum 1pm - 4pm Cost: £15

Enquiries & Bookings: www.ayrshire-chamber.org events@ayrshire-chamber.org 01292 678 666

Wednesday 8th October 2014 Ladies Business Day Networking Conference Lochside House Hotel 9:30am - 5:30pm Full Day: £60

How technology can improve the health of your workforce

Paul Shires, Executive Director at BCC health cash plan provider Westfield Health, said: “We pre-empted this trend with the enhancement of our DoctorLineTM service in 2012. The telephone consultation line was extended to include a webcam facility, so now employees can talk to a qualified UK GP face to face, from the comfort of their own home or place of work and at a time that’s convenient for them.

“Our online Personal Health Risk Assessment enables employees to build a clear picture of their current health status, identify their personal health risks and get the help and advice they need to minimise the risks and improve their lifestyle.

ek MacGarvie senior manager for k of Scotland in Ayrshire Digital technology has changed the world at an unbelievable rate.

Partn er for s Busi ness

Social media and devices such as smartphones “And it’s reassuring for both the employee and and tablets have created a society accustomed their employer that over 70% of DoctorLineTM “The employer then receives a company health report, to receiving information at a much faster pace – consultations result in the patient being which presents aggregated, anonymised results for their and at a time and place convenient to us. From recommended a course of action, without the workforce, helping them to gain a better understanding booking your favourite restaurant to hosting online need for referral to another medical professional.” of their health and wellbeing and enabling them to take meetings with colleagues around the world, We the work closely with a number ambitions. specifically around the Account Rules laid preventative action if necessary.” And while this provides peace of mind if you do digital revolution has had an irreversible impact,bodies to ensure we fully of industry out by the Solicitors Regulation Authority. not only on the way we live our lives, but on develop a health problem, as the saying goes, With digital development continuing at a rapid understand the sector your business onditionstheimprove Bank of pace, it’s inevitable that technology will change prevention is better than cure. way we do business too. And managing the way that we manage our healthcare. operates within. asing itsemployee lendinghealth to support and wellbeing is no exception. Paul said: “We recognised the need for a tool

o Lend and Invest

Helping Businesses Succeed

ise their As growth ambitions. the NHS continues its

that would help employers to identify the potential Westfield Health’s Chamber Primary Health Plan efforts to make more The economy is gathering pace and Bank For example, by working with VisitScotland includes the DoctorLineTM service, the Personal efficiency savings and, in turn, is forced to health risks among their staff. of Scotland wants to helpbenefit businesses Health Risk Assessment and much take more. we ensure weis understand the opportunities f our small and medium ration its services, moving healthcare online advantage of the new opportunities this fast becoming adriving hot topic. From GP and booking challenges that businesses in the s is a fundamental For more information about how the Chamber Plan on the internet hospitality to patient–doctor creates. can There is no better of thisof and tourism industry face every help you manage the reflection health and wellbeing full andappointments lasting economic emails, the future is, without doubt, digital. than ouryour willingness to lend and our desire staff, visit www.westfieldhealth.com

t of Lloyds Banking Group help 100,000 new business 3. We exceeded this target elivering year-on-year net nces to SMEs of 6%, while ending fell by 3%. This year 2014 SME Charter, Lloyds have pledged an additional ding for the country’s small ed firms.

day. With a strong, long-term customer base across Scottish tourism, we have significant experience supporting small and medium sized hotels, bed and breakfast and restaurant businesses.

Chamber Chief given tour of pecialist Expertise new office

Lloyds Banking Group and Bank of Scotland have a long-standing relationship with the agriculture sector throughout the UK and Scotland. Well-known TV presenter and farmer, Adam Henson, is our farming ambassador, working in close conjunction with our agriculture teams to help heighten awareness of financial and environmental and supports businesses Ayrshire Chamber of Commerce’s newwithin the farming sector. sustainability of sectors, and our team home was given the official seal of of expertise andbyindustry approval BCC DirectorWe’re General theJohn first and only bank to train a ur relationship managers Longworth during the summer. specialist team of Relationship Managers ensure The theyBritish get Chambers to knowof Commerce Director to The Law Society of Scotland Practice usiness,visited ensuring they can Ayrshire in July and meet with Chamber Management Standard, to ensure that is tailored to youforand staff and Partners Business for a flying visit. our team provides a There were discussions about the role the BCC specialised can play in supporting the business community service with of in Ayrshire and itofgave Partnersathedeep chance understanding to air the significance key their views on the current economic climate and the inner workings of a Scottish barriers economy and the to growth their encounter. law firm. Meanwhile our pecialist expertise can add John’s tour also included a visit to Associated products are also designed ationships and businesses’ British Ports and Peacock Salt.

His visit was swiftly followed by Scottish Chambers CEO Liz Cameron for a whistle-stop tour around Ayrshire visiting local manufacturers nwide campaign ‘Fit in 14’ was launched who trade internationally. The tour included ry by Commonwealth and Sport visits to Beggs Scotland, Games McCallum Bagpipes, Braehead Foods, Hypec Engineering and Shona Robison to encourage Scotland’s Barony Universal.

es to get more active by making physical Speaking during her visit, Liz said: “I was part of impressed their everyday by the range lives. of products produced across all of these companies. I feel better

Commonwealth Games in Glasgow offers a unique informed to promote these businesses and raise to inspireany Scots to become morelevel.” active and create issue they have at national acy and a healthier nation.

ns of all sizes across Scotland are being encouraged ed in the legacy campaign ‘Fit in 14’, with small and

to deliver the best possible package for your business. Our Senior Managers and Relationship Managers across Scotland have personal authority to sanction lending applications, which means quick decisions can be made by managers who understand your business and its ambitions. With our 2014 SME Charter we have increased the lending amount Senior Managers can sanction, without central approval, from £500,000 to £I million, to place the decisions that affect your business, with the people who know it best.

To find out more about how Bank of Scotland can work with your business, please contact me on 07764 288 060.

Fit in 14

“The benefit of the ‘Fit in 14’ campaign is that we don’t expect people to run a marathon or join a gym, however small measures like taking the stairs instead of the lift, or going for a walk during your lunch break are great steps forward towards a healthier lifestyle. “Furthermore, having a physically active workforce can also lead to 27 per cent fewer sick days, an average saving of £135 per employee. It also reduces workforce injuries and accidents by 25 per cent.

your ayrshire business autumn 2014

“Inactivity is the second biggest cause of death globally,

Is your business open to the public? Would you like to show your support to breastfeeding mums? If so, then now is the time to sign up to NHS Ayrshire & Arran’s Breastfeed Happily Here Scheme. The Breastfeeding etc. (Scotland) Act makes it illegal to stop a mum feeding her child, either by breastfeeding or bottle feeding, in a place where she is allowed to be. Next year is the tenth anniversary of the Act and we want as many businesses as possible to have the opportunity to get involved in helping us to promote breastfeeding. Breastfeeding gives babies the best possible start in life and this scheme will work towards reducing the stigma attached to breastfeeding in public places.

• Breastfeeding mums will be able to identify that you are part of the scheme and will feel comfortable using your premises • All organisations that join the scheme will be added to our lists which will be available to help mums know that they will be welcomed and supported. All businesses that are open to the public are encouraged to take part in the scheme, everywhere from hairdressers to supermarkets. We ask them to make their staff aware of their responsibilities under the legislation and to display a window sticker so they are instantly recognisable as taking part in the scheme.

ek MacGarvie senior manager for involved in k ofGet Scotland in Ayrshire the Breastfeed There are benefits of signing up to the scheme for business too:

Partn er for s Busi ness

For more the information, or toRules take part By implementing the scheme’sspecifically principles ambitions. We work •closely with a number around Account laid in the end and Invest Happily Here scheme, contact Breastfeed Happily you will help ensure compliance with the of industry bodies to ensure we fully out by the Solicitors Regulation Authority. Here

Scheme

itions improve Bank of ng its lending to support their growth ambitions.

Breastfeeding etc. (Scotland) understand the sector your business your premises operates within.

Act 2005 in

on freephone 0800 169 1441 or email breastfeedhappilyhere@aapct.scot.nhs.uk.

Helping Businesses Succeed

The economy is gathering pace and Bank For example, by working with VisitScotland Service), as voted for by recently RAD Hoteltake Group’s of wedded ScotlandSince wants1999, to helpThebusinesses we ensure we understand the opportunities ur small and medium portfolio has continued to expand couples who chose Lochside as their venue; advantage of the new opportunities this and and challenges that businesses in the s a fundamental driving along with The reflection Lochside of Hotel Best Wedding Venue in 2010; Best VenueThere creates. is no better this now hospitality and tourism industry face every and lasting economic consists of four hotels: The Royal Co-Ordinator - Lynsey Hewitson than - in 2009; our willingness to lend and our desireHotel, day. With a strong, long-term customer f Lloyds Banking Group Cumnock; The Carlton Hotel, Prestwick; andScotland’s Best Hotel Spa/ Leisure the to deliver best possible package for base across Scottish tourism, we have 100,000 new business and the Radstone Hotel, Lanarkshire each Resort at the Glasgow Entertainment Guide your business. significant experience supporting small and We exceeded this target unique with their own personal appeal and Awards 2013. medium sized hotels, bed and breakfast ering year-on-year net and all part Relationship of the wheel which Our Seniorattraction Managers and Success like this has made The Lochside drives RAD forward. and restaurant businesses. s to SMEs of 6%, while Managers across Scotland have personal wedding ding fell by 3%.the This year beginnings of a six Hotel one of the most popularauthority From humble sanction applications, venuelending has undergone substantial Lloyds Banking Group Bankandoflots of couples toEach venues inand Scotland 4 SME Charter, Lloyds bedroomed hotel in East Ayrshire, which means quick decisions canthem beup to refurbishment work to bring Scotland have a long-standing relationship e pledged additional theansuccess of The Lochside Hotel have chosen the venue for their special made by managers who understand your the expand agricultureday. sector RADthroughout Group HR the Manager, Debbie RAD Group standard and it is a top class seen small the RADwith Group g for the has country’s business and its ambitions. Withnow ourhave. 2014 portfolio of venues they and Scotland. TV presenter Templeton, explained: “We have 170 hotels and top Well-known firms. into having four UK SME Charter we have increased the lending and farmer, Adam Henson, is our weddings here thisfarming year and are already Debbie praised owners Robert and Vivien class wedding facilities throughout amount Senior Managers can sanction, ambassador, working in close conjunction taking bookings for 2016 and 2017. We for their commitment and hard work to Ayrshire and Lanarkshire. ecialist Expertise with our agriculture will without central approval, from £500,000 to teams helpone heighten onlyto have wedding a day at the making the company the success it is today. Set within 20 acres of land, overlooking £I million, to place the decisions that affect awareness of financial environmental venueand we can focus on each couple’ day, She said: “They’ve come a long way and supports businesses The Loch of the Lowes and with the nearby your business, the people whoanytime know soon. they with don’t look like stopping sustainability within that the isfarming sector. very important.” sectors,Creoch and our team in sight, The Lochside House Hotel it best. Robert and Vivien are the heart and soul builtindustry during the late 19th century by the Such is the demand at Lochside there has expertisewas and We’re the first and only bank to train a behind the RAD Group and the engine that Marquis of Bute and was originally used. been a dramatic expansion in the relationship managers To size find ofout more how Bank drives theabout group forward. They of are very specialist team of Relationship Managers sure theyBought get in to 1999 knowby current owners Robert the venue with more bedrooms Scotland can work with your business, for guests hands on and heavily involved in projects. to The Law Society of Scotland Practice and Vivien Kyle have carried out extensive added to allow for a better wedding ess, ensuring they can please contact me on 07764 288 060. It’s no surprise to see Vivien out working Management to ensure refurbishment and expansion and it is nowStandard, t is tailored to you and experience. in the garden at The Lochside getting her our andteam provides a an award winning venue, a four star specialised serviceThe with RAD Hotel Group was founded in hands dirty. It’s great to see and good for rated venue from the Scottish Tourist Board. 1999 with a deep understanding of the purchase of Lochside House the staff to see the bosses are there helping he significance Their workofhaskey been recognised nationally Hotel which was soon established as out. inner workings of a ttish economy andbodies the andthe by industry guests and it has an award law firm. Meanwhile our winning wedding venue. The “The Lochside House Hotel has been ialist expertise canofadd won a host national awards making it addition of the Spa at Lochside, formerly tremendously successful and picked up a products are also designed nships and businesses’

RAD - A decade of continued expansion

one of the top wedding venues in Scotland right here in heart of Ayrshire.

Fit in 14

a Hunting Lodge for the Marquis of Bute, created a wonderful destination hotel with Their roll of honour includes; Best Wedding further development eagerly anticipated Venue 2012 at the VOWS and there are plans afoot to further expand campaign ‘FitininScotland 14’ was launched “The benefit of the ‘Fit in 14’ Awards (Very Outstanding Wedding on the site with more accommodation.

ide by Commonwealth Games and Sport 8 your business autumn 2014 ona Robison toayrshire encourage Scotland’s o get more active by making physical

number of awards along the way. We’re very proud of the work we do here. There has been a lot of time and effort spent on our other venues across Ayrshire and campaign is that we don’t Lanarkshire.”

expect people to run a marathon or join a gym, however small measures like taking the stairs instead of the lift, or going for a walk during your lunch break are great steps forward towards

Scotland votes in Septemb never be quite the sam

remains impartial in the debate on Scotland’s referendum – the priority being to ensure that members are as fully informed as possible about the issues surrounding this debate. Member views are communicated through evidence-based research.

Meanwhile the British Ch Commerce (BCC) published t an independent survey of 24 Their aims: members in England, Wales a Liz Cameron, Chief Executive of Scottish Ireland examining • Endorseofand clearly state the vital role of non-perpetrating menthe in impacts, Chambers Commerce, said: and risks perceived by busin stopping violence against women rest of the UK. The survey a “It ischallenging clear thatandbusinesses are distinctly how non-Scottish businesses unimpressed with the quality of the • Identify, create and promote opportunities for non-perpetrating men to be to a ‘yes’ or ‘no’ vote on Sept referendum debates so far, with 56% involved campaign to Stop Violence rating them in asthe poor or worse. The variousAgainst Women in Scotland Among the key findings of the political analyses do not seem to be hitting • Increase the capacity of men in Scotland to engage in the campaign to • The majority of businesse the mark as far as business is concerned. Stop Violence Against Women, through examination and dissemination (85%) said that Scotla “There is a clear message that politicians remain within the UK best practice from the UK and abroad. and ofthe campaigning groups need to • Only 11% of firms said th considerably step up their game. We urge The Ayrshire Chamber of Commerce will be hosting an event should become an in the campaigns to rethink their engagement supporting White Ribbon Day and announced soon. strategy and come forward withdetails directwill becountry

Wear a white ribbon Ayrshire Chamber of Commerce, along with the three local authority’s in Ayrshire, is proudly supporting the UN International Day for the Elimination of Violence Against Women in November this year by backing White Ribbon Scotland. 16 Days of Action to End Violence Against Women and Children – the 25th International Day for the Elimination of Violence Against Women and marks the start of 16 Days of Action to End Violence Against Women. The 16 Days of Action takes place every year in countries all over the world, to tackle violence against women and engage public local activism to fight for this cause and finishes on the 10th

jamieson

December which is Human Rights Day. White Ribbon Scotland will be organising and supporting events across the country. The South, East and North Ayrshire Multi-Agency Partnerships to Tackle Violence Against Women and Children are supporting the 16 Days of Action to End Violence Against Women and promotion of the White Ribbon Campaign by encouraging men to sign up to the following pledge:

plant hire and contractors CONTRACTS UNDERTAKEN New water mains installed, drainage work (land drainage, golf courses etc), kerbing, paving, monoblock, etc. Suppliers of drainage pipe, underground, sewer water pipe and fittings. CONTRACT HIRE JCB, TRACTOR AND ATTACHMENTS 24-26 KIRKOSWALD ROAD, MAYBOLE, AYRSHIRE KA19 7TX

‘By wearing a white ribbon, I pledge never to COMMIT, CONDONE, OR REMAIN SILENT about violence against women’ White Ribbon Scotland contributes to ending violence against women by engaging men and boys in taking action on the issue. We do this by raising awareness, promoting discussion and providing information and resources to support personal and collective action among men.

• • • • • • • • • •

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your ayrshire business summer 2014

Shire Housing Association own and manage almost 1,000 properties in East Ayrshire providing high quality housing and associated services. We work with tenants, the local authority and local communities to provide desirable homes for rent. We aim to sustain communities and provide a good environment for people to live in. The organisation provides the Care and Repair service on behalf of East Ayrshire Council. The service is available to older home owners or people with a disability. The service aims to assist individuals to stay in their own homes The organisation is run by voluntary Board comprising individuals with a range of skills and qualities to ensure the organisation is strong and sustainable in touch economic times. The Association in 2013/14 commissioned a market research company to carry out a tenant survey of 400 tenants and the results were excellent evidencing our commitment to service and quality. If you are seeking housing or would be interested in joining our Board please contact us to hear what we have to offer. Netherthird House, Netherthird, Cumnock KA18 3DB Telephone 01290 421130 E-mail:info@shirehousing.com Web: www.shirehousing.co.uk your ayrshire business autumn 2014

CHAMBERS GET TOGETHER FOR TRADE On the move Commonwealth BETWEEN POLAND AND SCOTLANDBaton Relay A new collaboration has been Over the summer established between Ayrshire months, Ayrshire Chamber and the British Polish Chamber of Commerce. welcomed the The Commonwealth BPCC has been networking business Baton Relay as it since 1992 and relationships in Poland nowmade reaches across itsout way to Poland and the UK Glasgow promoting the best of each country. for the LikeCommonwealth its Ayrshire equivalent, the BPCC has partnership and networking at the heart Games. of all its activities and an experienced Large crowds executive team gathered is on hand to support to see growth. the Baton pass business

The through services towns of the and Chamber are open to villages and businesses largeChamber and small who are either trading or looking at that staff with evenPoland got in on market with a view to doing business at a the party as it was later date.

welcomed to Glasgow

MostPrestwick importantly the membership is Airport. corporate and when a company joins every Enjoy ourispicture employee entitledspread to make use of the benefits offered all the regional offices of its tour as itbypassed across Poland and the UK. through Ayrshire during

the summer of sport. Joining the BPCC will offer a range of benefits including:

• Direct access to 400 member companies and over 200,000 business contacts • Investor advice and business data from market experts and sector specialists • Informative business media: Contact magazine online at www.bpcc.org.pl • Access to board level business and government decision makers • First class networking, certified training and VIP events • Support for importers and exporters from UK and Poland • Up to the minute economic information and economic intelligence • Best practice and unique business development through ten policy groups. For further information go to: www.bpcc.org.pl or contact Sharon.walsh@bpcc.org.pl

The Ayrshire Chamber is on the move… but fear not, we’re not moving far! Later this month, we’ll be moving further along the hall at Prestwick Airport to a brand new office where we will continue to do what we do, just in a more spacious and open office. Ayrshire Chamber of Commerce and Industry Chief Executive, Val Russell, is looking forward to the move. She said: “The team at the Chamber can’t wait to get moving to our new office along the corridor. “We’ve outgrown our current home so we’re looking forward to settling in and welcoming you all to our new office.”

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Contact Rhona Brown on 01292 678666 or by email rbrown@ayrshire-chamber.org

New home is proving to be very Paw’pular

Marion added: “Some people may think that we’re barking mad moving to bigger premises during these difficult times for the high street, but we like to think that we’re taking the lead in making Troon a great destination for discerning shoppers.”

Woofin’ good news from The Pooch Pantry, the Troon-based business, who, after two years trading in Portland Street, have now moved to a bigger premises in the town’s Ayr Street. Marion McLean, owner of The Pooch Pantry, commented: “The customer reaction in the first few weeks there has been brilliant - they love the look of the shop and the new range of cat and dog accessories, premium pet food and healthy treats. “We’ve also expanded our range of pet themed gifts, cards and wrapping paper, so there’s something for everyone.” There’s more room to browse (with or without the dog), a special dog water fountain and a table where customers can enjoy a coffee or cold drink. With support from South Ayrshire Council’s Ambition programme, there are now plans to launch a new website, improve the shop frontage and take The Pooch Pantry to the Country Living Fair at the SECC in November later this year.

Recycle your Unwanted Items and Make a Difference! Are you a hotelier or business carrying out refurbishment or up-grading equipment? Did you know that you can recycle your unwanted items and help homeless and disadvantaged people? If we can use your items, we’ll take them away free of charge! GRAFT is a re-use and recycling project based in Kilmarnock. We are delighted to accept any unwanted furniture, beds, mattresses, bedding; pillows/duvet covers/sheets, crockery, cutlery etc. Some of the dnations go into Starter Packs for homeless and disadvantaged people in East Ayrshire. The Starter Packs consists of recycled and donated items such as cutlery, crockery and bedding – any items you need when you first move into a property to make it feel more like home. Other donations go into our pre-loved shop which is open to anyone to come in, browse and buy from. The money raised by these sales goes back into developing the activities of the service, which include provision of a range of volunteering opportunities, training and paid work. Call us on 01563 572863 if you would like to discuss making a donation. www.cvoea.co.uk/graft

Time for Business Gateway Ayrshire. Want to grow your business? Start here. Business Gateway has a wealth of resources, fresh perspectives and new ideas to help growing businesses – all of which can be tailored to your needs. We also have qualified growth advisers who understand the challenges growing businesses face. So why not find out more? Call now on 01292 427 552 or visit www.bgateway.com/ayrshire

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Largs Yacht Haven celebrates 30 years

Back in 1983 three local businessmen, Dirk Kuyt, Howard Smallwood and Dave Clark, set about gaining planning permission to develop a new marina on the beach at Largs, Firth of Clyde. There was much doubt and scepticism about this greenfield site from Clyde yachtsmen and the local people. With the financial backing of Yacht Havens Group, based in Lymington, Hampshire, the breakwaters were constructed and dredging commenced to create a deep water basin to accommodate yachts at all states of tide. The first yacht sailed in 1984 to very simple facilities and over the course of the last 30 years the marina has grown from its embryonic stages to become Scotland’s first 5 gold anchor marina supporting 730 berths, over 120 full time jobs, 17 business premises and a 250 space boatyard with two travel hoists. In addition Largs Sailing Club relocated from Largs town to a purpose built clubhouse and event centre in 1999 and has since attracted many world and international sailing championships to Largs, creating a huge economic boost to the local area. The latest business to join the Yacht Haven is the Ellen MacArthur Cancer Trust, supporting children, recovering from cancer, through sailing. The Trust’s programme has expanded into Scotland in 2014 from Cowes, Isle of Wight. All forms of watersports can be enjoyed at the Yacht Haven from yacht charter, motor boating, tuition, diving, fishing, sea kayaking and more recently the Coastal Rowing Club bringing many new participants from the local community to 12

your ayrshire business autumn 2014

enjoy the fabulous playground that is the Firth of Clyde. For the land visitor facilities have been included from inception for public car parking, coastal walks and BBQ areas. The Yacht Haven is an ideal 20 minute walk from the town centre and is also adjacent to Kelburn Castle and Country Centre, home to the Earl of Glasgow and open to the public for walks, recreation and summer music festivals. “Our first 30 years have been exciting and challenging, creating a vibrant and successful business from a sandy beach. The marina has been developed into much more than just a boat park, we have created a marine destination and

have always encouraged members of the public to enjoy our facilities. We are based in a fabulous location in very sheltered scenic waters and only 40 minutes from the airport and Glasgow,” enthused Yacht Haven director Carolyn Elder, who has worked at the marina since 1987. “We still have plans for continuous development and improvements as the needs and lifestyles of yachtsmen change. Our berth holders have been extremely loyal and supportive of all that we have done and have helped us through the early years.” Largs Yacht Haven is part of Yacht Havens Group who own and operate 2500 berths on 10 sites around the UK and Holland.

becoming self-employed, William has built up an impressive portfolio of Ayrshire clients which include (to name but a few), Costley and Costley Hotels, Turnberry Luxury Collection Resort, The Arran Distillery, Braehead Foods, Wellington School, Mansfield Care and of course Boswell’s Coach House. William also has many clients across Central Scotland, Glasgow, Edinburgh and The Borders. Since moving to Auchinleck 35 years ago, Aly had a dream of restoring the Coach houses which were built at the same time as Auchinleck House in 1760. This would make the Estate a place where people could come and enjoy the beautiful countryside, look at the historical places of interest and then come and enjoy eating and shopping in the spacious Coach House. There is a spectacular tree house for children to play in, built by her son Rory, who has also built a footpath running along the Lugar Gorge which is a beautiful walk and more walks are in the pipe line. When Chamber member Aly Boswell was looking for some fire safety advice for her new venture, Boswell’s Coach House, she spotted William Murdoch’s details in the Chamber magazine and as they say “the rest is history”. Both members met and William was able to put into place a full fire safety package for Aly

including a fire risk assessment, firefighting equipment and maintenance packages for both the fire alarm system and emergency lighting system. William who retired from Strathclyde Fire Rescue in 2012 after serving for 27 years a Fire Safety Enforcement officer in both and South Ayrshire areas. Since retiring

and was East and

The Coach House is a large building, set in beautiful surroundings which make it the perfect place for weddings or parties and next month it will host the first evening market in the area. William added: “Without the help of Nicola Sykes and the Ayrshire Chamber, Aly and I would not have met I would not have met Aly.”

your ayrshire business autumn 2014

‘A First Class home for a First Class team’

The new office will officially be opened on Wednesday 10th Commerce and Industry AGM.

The Ayrshire Chamber of Commerce has moved from its old home hidden above the check in desk at Glasgow Prestwick Airport and moved along the corridor to take pride of place in the Terminal building’s Mezzanine. The new office space is located next to the Aviator Suite making the team far more visible in a brighter and spacious office. Space is available to hire for businesses, including the huddle area on the balcony and the new boardroom. Chamber Chief Executive, Val Russell, explained: “We are moving to a brand new office which will reflect the standard of Chamber we are... First class! “The new office is a fantastic space and we’re all delighted with it. It’s been a very busy few months for the whole team as we got ready for the move as well as carrying out our day jobs as well! “I can’t thank the Chamber team enough for all their hard work throughout the whole move, but now that we’re in it has definitely been

worth it. A special thanks to our members who played a big part in the move, they hard work and support throughout the entire project was excellent and we can’t thank them enough. The office is looking fantastic and their hard work has given us the great space to allow us to provide the services we offer.” The Ayrshire Chamber of Commerce and Industry’s objective is to promote and facilitate business between our members and others, and so encouraging commercial growth and local prosperity. Val added: “Our last office was a great home for nearly 20 years and saw the Chamber develop and grow and we hope our new home will allow us to continue for another 20 years and beyond.”

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BUSINESSES DEMAND MORE

an assessment workshop and test held at the College.

Ayrshire College helps CAMPAIGNS FROM REFERENDUM recruit next generation for British Airways

Scottish Chambers of Commerce has just published the results of a major survey of Scottish business opinion on the issues surrounding the referendum on Scottish independence. Ayrshire College teamed up with British

Airways recently to help the company The survey represented one of the recruit new aircraft maintenance staff.

most comprehensive measurements of Scottish business opinion to date, on the issues surrounding the referendum on independence, including Scotland’s currency options, the opportunities and risks of independence, Scotland’s relationship with Europe and taxation.

“The key issues for businesses have

heightened in importance as the called referendum With 68 applicants, the company on the expertise of theCurrency College’s has aircraft engineering draws closer. jumped to the team helplist, select candidates to take part in top oftothe followed by Business Rates and Income Tax, which are either entirely or partially devolved, yet Scotland’s politicians have not brought forward any ambitious plans to tackle these issues. Whether or not Scotland becomes independent, we need a new radical approach to the reform of Business Rates, and indeed the other levers which are already under the control of the Scottish Parliament. All parties need to make this commitment now.”

Candidates were invited to take part in a three hour test, devised by College staff and designed • If Scotland votes to remain part of the to UK, showcase theirhalf skillsof to BA. To meet the(49%) needs almost businesses of BA’s business, the College held the selection believe that the current division of process over four nights to create a shortlist for power should remain the same interview.

• Exactly a quarter of businesses (25%) Thirty people were successful and are now said that the to Scottish Parliament looking forward starting with BA in should have more power if Scotland September. remains part of the UK, but a fifth

Jonathon Kennedy, BA Production Manager (21%) also said it should have less said “How do you implement and facilitate the recruitment of 30 mechanics fortBritish Airways • 6% of companies believe hat potential Maintenance? Simple, contact Ayrshire College! tax savings (due to different tax rates

between our Scotland and the rest of “Following continuous improvement the UK in the case of independence) initiatives we found ourselves with a shortage of would be an toopportunity for needs. their aircraft mechanics meet our business business We asked Ayrshire College to help us with the interviewing and practical assessment of • However, reports of negative impacts prospective candidates. By linking our resources are increasing. 11% of firms reported and using the College’s first class facilities, the to debate having a negative we were able carry out 60 interviews and impact on orders and sales, practical assessments over four days to fulfil our compared with only 5% in needs.

The question remains whether business leaders are now equipped with the answers to critical questions about the future environment in which they could potentially be operating in; and “Business communities across the UK have they been inspired by the have diverse views on the ScottishAlastair Heron, quality and contributions made by August last year. Head of Learning and Skills at all political parties? independence debate. Regardless of how John Longworth, Director General Ayrshire College said “Our partnership with BA spans several we were delighted of to Scottish Chambers of Commerce of years the and British Chambers Scotland votes in September, things will build on this strong relationship by supporting remains impartial in the debate Commerce (BCC), said: and training of these new never be quite the same again.” the recruitment on Scotland’s referendum – the across employees.“Business We wanted to opinion make the recruitment s ensure that priority beingerto n the United Kingdom on process as straightforward as possible for the BA t r as fully informed as members Paare r Scottish independence debate is far and used our expertise to ensure a successful o f possible about thesissues s surrounding this Meanwhile the British Chambers of from unanimous. That’s only logical, as ineviews are communicated Commerce (BCC) published the results of outcome. debate. Member s u businesses have different interests, and B an independent survey of 2400 Chamber We are now getting ready to deliver the training through evidence-based research. different views on our complex history of members in England, Wales and Northern programme for new employees.” economic and political union. Liz Cameron, Chief Executive of Scottish Ireland examining the impacts, opportunities Chambers of Commerce, said: and risks perceived by businesses in the “Businesses in England, Wales and rest of the UK. The survey also explored Northern Ireland remain less than “It is clear that businesses are distinctly id the Chamber’s service. how non-Scottish businesses would react to captivated by the intense debate unfolding unimpressed with the qualitys laof. the y e l t to a ‘yes’ or ‘no’ vote on September 18. i north of the border.is Yet do have views referendum debates so far,u with 56% r The EDGE solution builtthey around the export o on the potential impacts rating them as poor or worse. t R uThe th various Among the key findings of the survey were: documentation generation toolof buta it change also has in a n A to be hitting k Scotland’s withsystem the rest of theIt political analyses do notouseem customer andrelationship stock database included. n c n UK.a simple work flow model to prompt and track the mark as far as business Ac latio is concerned. Ba •ke The majority of businesses surveyed uses e u a (85%) said that Scotland should the steps from finding a customer to completing d t s h g i t n e “Business communities across the UK “There is a clear message that politicians h a es tremain the sale. It stores all your files and information is a s s this within the UK e sto nd rs R have secure diverse views on the then Scottish and the campaigning groups aneed c u e single cloud location. You can access e i ensuring you get your goods exported with the e o ito f t r r i n i p si urgen • o Only 11% of firms said that Scotland a licstep up their game. s r and achieve prompt payment. independence Regardless of web. how considerably and use the systemdebate. from anywhere using the g bWe u rtu ionminimum y fo become an independent Scotland votes in September, things will de delay inengagement should r the ccampaigns t all So to rethink their o r e Interested? Please contact the Chamber in the first e he lp p flec oIfucountry yougare a forward thinking exporter looking never be quite the same again.” strategy cifi th and come forward at hewithop direct e d ka

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answers. We challenge each political party to detail which powers it would bring to Scotland, when, and how it would use these to Scotland’s economic benefit.

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Get2Grips with Grants Ltd have the Edge Largs based business, Get2Grips with Grants Ltd, used to securing thousands of pounds of funding for others (notfor-profit organisations), won £40,000 for themselves at the recent Scottish Enterprise’s Dragon’s Den style Scottish EDGE Fund Award. The judges were clearly impressed by their recent growth, the potential for further growth and their ability to deliver. Louise McCarron, Managing Director of Get2Grips with Grants Ltd, whose team of six source and secure grant funding for the third Sector, impressed the judges with their commitment, achievement, ambition, drive and honesty – detailing how they had learned so much from a very hard year last year to their current strength where their Risk Register is their “Best Friend!” Managing Director, Louise McCarron, confirmed the winnings would be used to employ two more Grant Officers: “So we can help even more charities and community groups get the funding they need to save or develop their services. “Everyone needs funding and, believe it or not, some of the funders haven’t been able to disperse all their money because they’re ‘not getting enough quality applications” That’s where Get2Grips with Grants Ltd step in – using their years of experience and expert knowledge they match their clients’ needs to the best potential

IT’S been a busy summer for Frosty Fridge Trailers as they work overtime at country’s biggest events in the world of music, culture and sport.

funding sources and complete the grant applications for them. Though now supporting clients throughout the UK & Ireland the majority are still from Ayrshire, each one is encouraged to think big. Louise added: “It’s not just about what an organisation needs but what they’d love. Additional funding allows our clients to dream once again. One client on hearing her funding application was successful shouted ‘Yes! I’ve wanted to do this since University!’” This young business has thrived with the support of North Ayrshire Council Community Development Team, Ayrshire Chamber of Commerce, Ayrshire Association of Business Women, Women in Enterprise, Business Gateway, Entrepreneurial Spark, RBS & great mentoring. A final word from Louise: “Ayrshire is a fantastic place to set up and run a business. Avail of the support on offer and always, always strive to exceed your clients expectations. To learn more about the service Get2Grips with Grants Ltd provides check out their website www.get2grips. org or phone Louise on 0759 0010013. Be ready to be asked “What would you love for your organisation.” The Mossblown-based company’s fridge trailer has been helping keep food and drinks cool at major events such as T in the Park, The Wickerman Festival, Howling Fling Festival and the Commonwealth Games. Victoria Tennant, who runs the company along with partner Gavin, said: “At just over 12 months old the company has grown from a fleet of one fridge trailer in May 2013 to having four units on fleet including freezer trailers by the end of July 2014.

Frosty has seen many of the major events throughout Scotland in 2014 including T in the Park, The Wickerman Festival and the Commonwealth Games. “Baby Frosty” our first trailer as he is affectionately known is even making the long journey up to the Isle of Eigg with the Glasgow School of Art for the Howling Fling Festival! “The only downside for us as the drivers is we only get to see the before and after of an event – Lucky Frosty got to enjoy it all!”

your ayrshire business autumn 2014

CHAMBERS GET TOGETHER FOR TRADE On the move Kilmarnock BETWEEN POLAND AND SCOTLAND shortlisted for planning award

A new collaboration has been established between Ayrshire Chamber and the British Polish Chamber of Commerce. Anyone who has walked around

Kilmarnock’s historic quarter recently

The BPCC has been networking business will appreciate the work that East relationships in Poland since 1992 and Ayrshire Council has put in during now reaches across Poland and the recent years out to renovate and improve UK the best of each country. the promoting beautiful Victorian sandstone architecture which predominates Like its Ayrshire equivalent, the BPCC has around John Finnie Street and Bank partnership and networking at the heart Street. of all its activities and an experienced And now that hardis work, in partnership with executive team on hand to support conservation bodies, building owners and business growth. the Scottish Government has been recognised

The of the Chamber open to with services the announcement that are Kilmarnock’s businesses and Regeneration small who areScheme either Conservationlarge Area trading with Poland lookinghave at been that and Townscape HeritageorInitiative shortlisted for aaview Scottish Awardbusiness for Quality market with to doing at ain Planning 2014. later date. Most importantly the membership is corporate and when a company joins every employee is entitled to make use of the benefits offered by all the regional offices across Poland and the UK.

IS IT TIME TO GO ELECTRIC?

Joining the BPCC will offer a range of benefits including:

With an increasing number of electric vehicles (EVs) available, now is a perfect time to review whether investing in an electric car or van could save your organisation money. The technology has moved on massively since the early models and now EVs are a realistic and costeffective option lly many businesses. fufor

Submitted by East Ayrshire Council, the project which included over £19m of investment in refurbishment of 17 properties and included heritage training and streetscape improvements, has been shortlisted Development on • Direct access into the 400 member the Ground category. The Council worked companies and over 200,000 business with a number of key partners including the contacts Heritage Lottery Fund, Historic Scotland, Kilmarnock Districtand History Group, Ayrshire • Investor and advice business data Chambers of Commerce, Kilmarnock Retail from market experts and sector Traders Association and East Ayrshire North specialists Communities Federation. The work has raised • Informative business media: Contact awareness of Kilmarnock’s rich heritage and led tomagazine online at www.bpcc.org.pl the development of a Kilmarnock Town Trail. Karl Doroszenko, Development Planning and and • Access to board level business Regeneration Manager, East Ayrshire Council government decision makers said: “The immediate physical success is • First class certified apparent; however,networking, equally important is the training and VIP events legacy which it leaves. Kilmarnock town centre now has large scale heritage properties fit to • Support for importers and exporters survive for another 100 years, many occupied from UK and Poland with new or relocated businesses, some with town all contributing to the • Up tcentre o the residents, minute eand conomic information day to day life and vibrancy of the town.”

and economic intelligence

• Best practice and unique business development through ten policy sogroups. you can have a full charge in about 40 minutes. I have cut my monthly car expenses in half, as I have no petrol and no road tax to pay. The charge point my houseinformation was installed for Foratfurther gofree, to:and I get to park in many charge point parking spaces for free, www.bpcc.org.pl including Glasgow city centre.” or contact Sharon.walsh@bpcc.org.pl Going electric can be luxurious as well. Bobby Howe, Transport Advisor for Home Energy Scotland south west recently test drove the new Tesla Model S. The all electric, five seater, luxury saloon comes in about £50,000 and when you consider that’s most of the fuel cost included, then you realise that the price isn’t too steep. This vehicle has a claimed 265-mile range so should alleviate any range anxiety that other electric cars may have.

waitreduce to get our with new a to can’t generally yourmoving transportto costs sustainable transport review, contact Bobby by office along the corridor. telephone on 01292 525506 or by email bobby. “We’ve outgrown our currentThe home so howe@sw.homeenergyscotland.org. transport we’re looking forward and to settling in is and advice service for businesses households fully welcoming you Scotland all to ourat new office.” funded by Transport no cost to you or your organisation.

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cetaxs incentives and funding There are aicnumber serv ed offiof for opportunities available EV buyers, and with the only £50 from continuing rise in the price of fuel at the pump, it week! sense to switch. Troon based can make perfinancial company Specialist and >>Podiatry Services has moreElite ind outotelectric. made theFswitch Owner Dr Vicki Cameron said: “Moving to an electric vehicle has been one of the best things that I have done. I have two electric cars which are used for business and personal use. I have a charge point at my house; a full charge of about 100 miles takes up to three hours and costs me about 16p on my home electricity bill.

Bobby said: “The short test drive ensured that I left knowing there is a future for Flexible short or extended leases electric vehicles. This “There are also numerous charge points around the car is stunning. The All inclusive monthly rent country which are easy to locate with the Charge acceleration, the Your app. Some chargebuilding points are fast chargers, or utility charges NoCarmaintenance, insurance stability and road holding is amazing. In Free parking the driver seat or as a back seat passenger, there is plenty room and impressive comfort. If you are thinking of buying a large luxury 430053 car, it’s worth Contact Matthew Dodds tel. 07860 considering email matthew@sparndel.co.uk electric!” To find out more about vehicles or

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your ayrshire business autumn 2014

your ayrshire business summer 2014

Contact Rhona Brown on 01292 678666 or by email rbrown@ayrshire-chamber.org

Work starts at Ardrossan Quayside Work started on the £3m first phase of te Ardrossan Quayside development in July that will provide office space and potential space for a restaurant or leisure use.

Capital Regeneration Fund £1.8m; £463,000 from the European Regional Development Fund; £375,000 from the Nuclear Decommissioning Agency £375k; and £196,000 from HUB SouthWest.

As well as providing space for business use, the high quality, 2,000 sq m will sit in a prime location in the town. An attractive public space will be created between the buildings and the quayside, as well as user car parking. Work is due to be completed by June next year.

Irvine Bay Chief Executive Patrick Wiggins said: “Ardrossan Quayside is part of wider and sustained efforts by Irvine Bay to regenerate Ardrossan – following on from our work in the redevelopment of the Pump House, the Lyric Theatre, Prince Street, the Jack Miller building and, of course, the Medical Centre.

When fully occupied, it will create around 110 full time jobs and generate around £2.5 million Gross Value Added to the local economy. The project is being funded through a number of grants won by Irvine Bay Regeneration Company: £1.8m from the Scottish Government’s

is part of the wider plan to develop Ardrossan North Shore, including the extension of the already successful marina.

“There are also plans for 40 bed hotel adjacent to Ardrossan Quayside, and we are seeking funding to expand the marina.” Irvine Bay bought the car park site on the south side of the marina from Clydeport. The project

Chamber member Ayrshire Eye Clinic & Laser Centre opened its doors January this year, making it the first independent private eye clinic in Scotland. The facility, in Ayr Town Centre, was very much a local project as it was refurbished using a local architect Phil Durkin of Design Studio, Ayr. Mr Sathish Srinivasan, the clinic’s Medical Director is an NHS consultant based at Ayr Hospital, said: “I have, for some time, had a vision for the provision of a local private clinic which would provide patients with the best possible vision correction and customized surgical treatments combined with the highest level of patient care.”

your ayrshire business autumn 2014

Giglets Education: Growing Up and Going Back to School Ayrshire-based EdTech company, Giglets, will launch education platform, ‘The Learning Cloud’, at this year’s Scottish Learning Festival starting 24th company’s entrepreneurial journey. Giglets was first created in 2007 as part of a school project with Young Enterprise Scotland. Giglets started out publishing paper books about the colourful capers of a character named Tam O’ Haggis. A new team relaunched Giglets Education in March 2011, following a move into the digital world and the development of ‘SmartReads’ animated ebooks: adapted classics, enhanced with full-colour animations and music. In 2012, Giglets Education entered Entrepreneurial Spark, Scotland’s Business Accelerator. In 2013, Giglets won £46,500 in the prestigious Scottish EDGE Awards delivered by Scottish Enterprise.

In the 2013 Ayrshire Business Awards delivered by the Ayrshire Chamber of Commerce, Giglets won the ‘Most Promising New Business Award 2013’ and CEO Craig Johnstone received the ‘Entrepreneur of the Year Award 2013’. “Winning at the Ayrshire Business Awards raised our profile. That recognition helped us win customers in Ayrshire and secure continued support from other organisations. Giglets then also became a finalist in the Scottish Chambers of Commerce Awards. We learned a lot from the rigorous interview experience and in the end it was fantastic to celebrate the success of our dedicated team.” Giglets CEO, Craig Johnstone At the Scottish Learning Festival Giglets Education will launch ‘The Learning Cloud’, a web-based software solution for Primary and Secondary schools. Teachers will experience The Learning Cloud’s groundbreaking e-reading technology, SmartReads animated ebooks and tailored education resources. “The Learning Cloud is the foundation on which we can build a global business delivering world-class educational materials. The Scottish Learning Festival is the perfect launch pad!” Giglets CEO, Craig Johnstone

Allergy Awareness From December 13th and make available information about key food allergens which have been used as ingredients. This new requirement (the European Food Information Regulation 1169/2011 EC) will affect all food businesses from cafés to colleges, hotels and hospitals, care homes and nurseries. The law will also change the way information is printed on prepacked foods. The size of the text will be regulated, and allergen ingredients will be highlighted eg bolded on the label. As businesses prepare to meet these new requirements, many are also reviewing existing food allergen controls. Existing legislation (eg the Food Safety Act 1990) already requires food sold to be of the substance demanded, and food information should not mislead. Many businesses have already developed allergen management policies, and have appropriate training, signage and risk management in place. The REHIS Joint Award in Allergy Awareness Course was accredited in 2011, and was based on a qualification first developed by Hazel Gowland of Allergy Action www.allergyaction.org and Graeme Kerr formally of James Watt College www.allergyandhygiene.co.uk for nursery staff in West Dunbartonshire. If you would like to arrange an Allergy Awareness course in your workplace, or arrange to attend an open course, please contact Graeme Kerr, At Allergy and Hygiene Solutions Ltd

An event to provide further information will be held at Ayrshire Chamber of Commerce’s office and anyone wishing to attend should contact Yvonne Munro on events@ayrshire-chamber.org”

BUSINESSES DEMAND MORE Go Val Russell, Ayrshire Chamber CEO, said: “We are delighted to support the Go Purple Day for the third year and would encourage all businesses to participate, particularly in this 25th Anniversary year.

“There are a number of ways involved in Go Purple Day and simple as a ‘purple dress down to an afternoon tea with purple coming along to our event.”

you can get it can be as day’ at work cakes etc or

FROM REFERENDUM CAMPAIGNS

Purple

Scottish Chambers of Commerce has just published the results of a Ice Cream makers to battlebusiness it out for major survey of Scottish ‘Cream of Ayrshire’ to support Ayrshire opinion on the issues surrounding Hospice the referendum on Scottish The finale of Ayrshire Business Week will be a independence. sweet way to support the Ayrshire Hospice Go

The represented one of the Purplesurvey Day. most comprehensive measurements of The final event of Business October, Scottish business opinionWeek to in date, on run by the Ayrshire Chamber of Commerce, the issues surrounding the referendum coincides with the local charity’s Purple themed on independence, including Scotland’s fundraising day and this year the Chamber team currency options, the opportunities have come up with a tasty and fun way to raise and risks of independence, Scotland’s money. relationship with Europe and taxation. ‘Cream of Ayrshire’ will see local ice cream

“It’s all about putting the fun into fundraising and

For tickets to this event you can email Yvonne

answers. We challenge political party this event is a great way toeach support this fantastic cause. to detail which powers it would bring to Scotland, when, and how it would use these to Scotland’s economic benefit.

•Munro If Scotland votes to remain part of the at events@ayrshire-chamber.org or phone 01292 678666. UK, almost half of businesses (49%) believe that the current division of power should remain the same

“The key issues for businesses have heightened in importance as the referendum draws closer. Currency has jumped to the top of the list, followed by Business Rates and Income Tax, which are either entirely or partially devolved, yet Scotland’s politicians have not brought forward any ambitious plans to tackle these issues. Whether or not Scotland becomes independent, we need a new radical approach to the reform of Business Rates, and indeed the other levers which are already under the control of the Scottish Parliament. All parties need to make this commitment now.”

• Exactly a quarter of businesses (25%) said that the Scottish Parliament should have more power if Scotland remains part of the UK, but a fifth (21%) also said it should have less • 6% of companies believe that potential tax savings (due to different tax rates between Scotland and the rest of the UK in the case of independence) would be an opportunity for their business

The question whether business makers go headremains to head with their own unique leaders arecream. now equipped the answers • However, reports of negative impacts purple ice Our panelwith of judges including Mandy Yule CEO of the Hospice taste to critical questions about will theblind future are increasing. 11% of firms reported before announcing the winner. environment in which they could the debate having a negative potentially be operating in; and impact on orders and sales, The National Trust for Scotland will host this event “Business communities across the UK have beena tour inspired the Birthplace compared with only 5% in whichthey includes of thebyBurns have diverse views on the Scottish quality and contributions made by August last year. Museum. all political parties? independence debate. Regardless of how John Longworth, Director General Tickets cost £15 and £5 from every booking will Scottish Chambers of Commerce the British Chambers of be donated to the Hospice. Scotland votes in September, things will of remains impartial in the debate Commerce (BCC), said: never be quite the same again.” on referendum – autumn the 2014 20 Scotland’s your ayrshire business “Business opinion across priority being to ensure that the United Kingdom on the members are as fully informed as

Win te 201 r 4

Events Diary

Providing you with the opportunity to meet contacts, expand your knowledge and grow your business AGM 2014 & New Office Celebrations 11th September 5 - 7.00pm Guest Speaker : John Nicolls, Transport Scotland Venue: Aviator Suite and Mezzanine Balcony FREE

CTA Communications is Everyone’s Business 23rd October 8.30 - 11am Facilitated by David Steele Communications Venue : Ayrshire Chamber Board Room £35

Behind the Scenes @ William Grants Distillers 25th September 11 - 2pm Venue : William Grants, Girvan £15

An Audience with Malcolm Roughead, CEO Visit Scotland 5th November 12.00 - 2pm Marine Hotel, Troon £15 CTA Question Based Selling 6th November 8.30 - 11am Facilitated by Ology Business Coaching Venue : Ayrshire Chamber Board Room £35

Chamber Kicks – 5 a-side football Challenge 24th October 1.30 - 5.00pm Venue : Power League , Kilmarnock £78 per team (up to 8 players)

CTA Flying Social – Session 2 24th September 8.30 - 11am Facilitated by Early Bird Social Media Venue : Ayrshire Chamber Board Room £35

CTA Question Based Selling 20th November 8.30 - 11am Facilitated by Deva Venue : Ayrshire Chamber Board Room £35

Allergy Awareness Course (joint with REHIS) 28th October 9.30 - 12.30pm See page 20 Venue : Ayrshire Chamber Board Room £54

Ayrshire Business Week 2014 6th - 10th October Be Part of the Team Page 6, full program of events Principal Sponsor Ingram Motoring

An Audience with Ann Moulds, Action Scotland against Stalking 26th November 5.30 - 7.00pm Venue : TBC £15

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your ayrshire business autumn 2014

your ayrshire business summer 2014

Work Experience – Greenwood Conference Centre In my week of work experience at Greenwood Conference Centre I have learned how the workplace operates; I have helped (or tried to) with things like finance, organisation and setting up the iPads that the centre has acquired.

Through work experience you get to (shockingly) experience working in the place you choose to work in and not have any false expectations about what you want to do once you’re older, have experience in the equipment you may need to use and also to learn how you act with people who are in your place of work, this would be useful because I don’t think anyone would like to go into a place with no idea how to talk to them. I think work experience prepares you in a way just sitting in a classroom can’t.

Emma – Kilwinning Academy

Police Scotland Police Scotland in South Ayrshire were delighted to again provide a week’s work experience programme for pupils from the 8 Academies in the area. This year 15 pupils were given the chance to see various departments within the Police and were given an insight into how the Police work. The pupils involved were very interested in the role of the Police and many hope to have a career in the Police. At the end of the week the pupils were then given the chance to use the

Stuart - Loudoun Academy – Work Experience On the first day of work experience Stuart helped set up equipment and observed while we set about lifting and grinding the floor in a Marks and Spencer store where most of our work takes place. After the uplift was complete he was shown how to mix filler and fill in holes among other tasks. Stuart used various hand tools in the preparation for floor levelling compound and was gaining more confidence in identifying and retrieving what tools were needed as the days passed. He was also asking more questions on how we received jobs and organised them to be carried out. As the week progressed Stuart was given an insight in to how much effort it took to keep up with work demand and keep such a large company as Marks & Spencer happy. Our next job was replacing carpet, this was a pressure job and gave Stuart the hard task of making sure customers were safe from our work zone and if they did need to get passed he assisted them in doing so. He performed this task very well and showed he had good manners and was able to communicate with the customers. Stuart did really well throughout the week and impressed on various levels, I would however suggest he needs to think for himself rather than 22

your ayrshire business autumn 2014

be told what to do, small things like picking up rubbish rather than walking passed it and decision making on trivial things like what to have for lunch! According to Stuart he would happily do the job again and I am pleased to say I would definitely have him back. Well done Stuart.

Andrew James Flooring, Darvel.

insight and information they had received to run a table top exercise. All the pupils participated very well and they showed that they had listened over the week making sound decisions in the exercise. The pupils were very positive about the week and most were convinced that it was the career they wished to follow.

PC Peter Sykes (Campus Police Officer Kyle Academy)

Making young people your business OVER the next six months the Chamber’s Education team will be promoting Skills Development Scotland’s Certificate of Work Readiness and encouraging employers to look to new talent to improve their business. The certificate is an award for young people who are ready for work for their first experience of the working world, but need a little guidance. How does it work? • The Certificate of Work Readiness is Scottish Qualifications Authority approved • SDS will work with employers to identify the young person that is right for your business • The Certificate takes around 10 weeks to complete and involves 190 hours of work experience • The business will endorse the performance of the young person and decide if they are work-ready • A training provider will be on hand to minimise the time you need to spend on the process

• A training allowance or Education Maintenance Allowance may be available to the young person as a payment Business Liaison Co-ordinator Claire Baird believes the project is extremely worthwhile and hugely beneficial to both parties. She said: “Certificate of Work Readiness is valuable and worthwhile program that helps get young people in employment. This programme is aimed at entry level work so is the stage before Modern Apprenticeships. “It benefits young people as it gives them confidence and a greater understanding of the workplace and for employers they have the opportunity to provide young people with employment. “SDS is keen to build on the employer network and have previously worked with Scottish Chambers of Commerce but they now want to target youth employment hotspots.” Jade McQuiston is one young person who has benefitted from the scheme already. Here is her story: “I started coming to STEP as I was on a flexible timetable at school and started a Childcare course at college run by STEP for two days every week instead of going into school.

I was part of the first group at STEP to start the Certificate of Work Readiness. I wasn’t sure about going in for the group as I wasn’t sure what to expect. It was good to hear about what other people were doing in their work place and taking part in the discussions about what would be expected by an employer and what I should be doing. I liked the customer care part of the course as I learned how to approach customers and be polite to them which helped me when I went into my work placement. I liked getting feedback from my employer about what I was doing well and what things I needed to get better at. I think that completing the Certificate of Work Readiness helped me to prepare for what was expected in the workplace and also getting real experience in the leisure industry helped my confidence and helped me to realise that this is the type of work I definitely want to do.” Claire added: “There is no cost to employers but they are asked to provide Personal Protective Equipment, Identify mentor/supervisor and complete a scorecard at end of the placement.” For further information please contact Claire Baird on 01292 678666 or by email at cbaird@ayrshire-chamber.org

LX Arts Ltd Connor and Kyle from Carrick Academy enjoyed their work experience, they helped out with the community mosaic I’m working on and came up with some excellent design ideas for self-guided leaflets for Barr’s Heritage Trails. I suspect their favourite part was smashing china for the mosaic which they did with enthusiasm & energy! They did well interpreting the children’s designs in mosaic and also discovered that it isn’t as easy as one imagines. Ross also gave them a wee chat about CAD design, showing examples of event, corporate, theatre and stadium lighting and talking through options in our industry.

Hansel Employment support has always been central to Hansel’s ethos, from the sheltered workshops of our early days to today’s vibrant and dynamic Employment Services which supports over 200 people each year to explore employment as a lifestyle choice. We support our customers to develop their employability and work in partnership with employers and partners across Ayrshire to create opportunities for customers to achieve their career aspirations. As a sub-contractor to Shaw Trust, Hansel is one of the top performing agencies supporting people living with disabilities into work in the UK.

A wee note - the Ayr Bandstand, based on ideas from ‘STEP’ is currently being painted by STEP girls, aided by previous Carrick Academy work experience student Claire , who often assists on

LXarts projects since coming to us. She is an excellent artist & worker whose future creative career is sure to be very successful.

One very successful initiative has been the Schools Project, a work experience programme for young adults with learning disabilities, delivered in partnership with East Ayrshire Council’s Education Department. The schools taking part this year were: Willowbank, Park, Doon Academy, Cumnock Academy and Loudoun Academy.

The project has been so successful that we are in the process of planning for next year so we can offer this opportunity to more young adults in transition. We hope to be able to extend the project Ayrshire-wide in the future.

The young people all thoroughly enjoyed the programme which began with an interview to determine which of Hansel supported business they would be placed in: the Laundry, Lindy’s (catering) or Grounds Maintenance. This and the week-long work placement focussed on gaining skills to increase their employability and provided an introduction to the world of work which was valued by the young people and the Education Department.

Merlin Currie – L X Arts Ltd, Barr

This is just one of Hansel’s Employment Services initiatives. We also recently Launched Enterprising Minds, a ground-breaking project support people living with learning disabilities and autism to explore enterprise and entrepreneurship is a means of providing meaningful activity and, perhaps, personal income. If you would like more information about Hansel’s Employment Services please contact Carol Montgomery on 01563 830340. your ayrshire business autumn 2014

Best ever Easter for National Trust for Scotland The National Trust for Scotland has recently enjoyed its most successful Easter ever and Ayrshire Chamber of Commerce member Tosh Lubek Productions played an important part in the Trust’s success. Tosh Lubek is an award winning writer and producer who can count amongst his many accolades a Gold Sony, the radio industry’s Oscar. But over and above winning awards, Tosh also has a talent for working to tight timescales and budgets, a combination that is appreciated by the National Trust for Scotland. Earlier this year, the National Trust for Scotland, in conjunction with Cadbury, arranged Cadbury Easter Egg Trails at 45 of their properties across Scotland, including Ayrshire’s Culzean Castle and Country Park and The Robert Burns Birthplace Museum.

Town centre retail boost is our latest AMBITION! The retail trade in South Ayrshire’s town centres is set to benefit from a new package of support thanks to South Ayrshire Council’s flagship £1.5 million AMBITION programme. AMBITION for Town Centres was launched this week by Council Leader, Councillor Bill McIntosh, and is the latest development within the AMBITION programme, which is designed to support businesses and generate economic growth throughout the area. The programme – which was launched in September last year – will see the Council invest £1.5 million over three years to support job creation and economic growth in South Ayrshire. The overall aims of AMBITION are to create jobs, keep jobs, help businesses start-up, help businesses grow, increase the number of social enterprises and, ultimately, help improve the local economy in South Ayrshire in a lasting and meaningful way. AMBITION for Town Centres is based around four main routes of support: • Shop Front Improvement Grant – to improve the appearance of the ground floor frontages of commercial premises both 24

your ayrshire business autumn 2014

Carly Lamberty, the Trust’s Marketing Manager (Families & Children) explains: “Our campaign aim was to secure a 5% increase in the number of children participating in a trail compared to last year. To achieve that increase the Trust decided radio would be an important element in the marketing campaign and airtime was booked across Scotland. For the creative aspect we turned to Tosh Lubek Productions to produce engaging and region-specific commercials. Tosh created bespoke ads for each of the key target radio stations and alongside the Trust and Cadbury, developed a ‘top and tail’ campaign with a strong call to action – to visit the Trust’s website for more information.

children unleashed their inner ‘eggsplorer’! Meanwhile The Robert Burns Birthplace Museum team saw a 21% increase in the number of children participating in a trail - 1,314 children. With such impressive results you can be sure that Carly Lamberty will be booking more radio airtime on radio stations across Scotland and commercial production by Tosh Lubek Productions. As Carly Lamberty says, “From humour or drama to factual and fun, and from our Cadbury Easter Egg Trails to jousting tournaments, Christmas events, outdoor theatre and more, Tosh always produces strong ads, which deliver results for the Trust.”

The radio element of the Trust’s Easter campaign played a key part in delivering the Trust’s most successful Easter ever. Traffic to our website, www.nts.org.uk, increased by 27% compared to last year and 27,724 children joined a Cadbury Easter Egg Trail in 2014 – a 12% increase on last year. However, locally the results were even more impressive with the trail at Culzean Castle and Country Park being the most visited Cadbury Easter Egg Trail in Scotland - over 3 days, 2,725

occupied and vacant. A maximum grant of £500 can be awarded.

Ayrshire and, crucially, to make a real difference for our residents, businesses and visitors.

• Retail Business Development Grant – for projects that demonstrate an increase in footfall to the local area, sales outwith Ayrshire and the generation of additional employment opportunities. A maximum grant of £2,000 can be awarded.

“Our town centres were hit hard by both the global downturn and the impact of changes in the way people shop, spend money and set expectations for their town centres. Our programme recognises this and sets out to lay the foundations for a bold and sustainable approach to creating jobs, reducing unemployment and making sure our town centres are attractive, vibrant and geared up to welcome visitors and shoppers alike.

• Town Centre Collective Grant – used to support the development of co-operative groups which can create enhanced economic impact through collective working within the retail sector. Projects must demonstrate – through collaboration – how the group will access new customers and markets, add vibrancy to the area, increase their reach and grow revenues. A maximum grant of £10,000 can be awarded. • And – coming soon – brand new retail incubation spaces which will provide retail start-ups with the ideal location to develop and grow, offering everything from virtual support to shop accommodation. These incubator units are modelled on successful similar units in Ayr, Girvan and Maybole and will offer a supportive environment for retailers, with direct access to handson specialist support and mentoring. Councillor McIntosh said: “The AMBITION programme is a key part of our proactive and determined efforts to drive business and maximise commercial opportunities in South

Councillor McIntosh concluded: “Whether it’s your first steps as a retailer or you’re getting ready to branch out and expand, our AMBITION for Town Centres will be able to assist, helping even the smallest fledgling retailer to spread their wings!” For further information about AMBITION for Town Centres – or for any other aspect of the AMBITION programme – call 01292 616265 or visit www.ambitionprogramme.co.uk.

Events round up Autumn 2014 The summer events diary rounded off with a trip to Arran, Breakfast on the Beach and a round of golf! The best way to Network is on the Golf Course, members met in the clubhouse at Dundonald Links for a welcoming breakfast roll, before teeing off from the 10th, for a Stableford competition over 9 exceptional holes. Finishing with a prize giving and lunch , Winners on the day were ... 1st Craig Hillis, RBS, 2nd Henderson, Advertisingworks Scotland Ltd. Thanks to our prize sponsors , Dundonald Links, Begg Scotland, SimpsInns and Ayr Racecourse. Breakfast on the beach was next on the agenda, members gathered on the veranda for breakfast and networking in the impressive Waterside Restaurant. Since opening at the end of 2011, The Waterside quickly became one of Ayrshire’s ‘must visit’ venues, and a great space for an early networking and breakfast session.

Our Annual Trip to Arran was a great success, the sun shone for our members, who met on the balcony of The Shiskine Golf Club before experiencing a Mogabout Safari Tour on the impressive vehicle, discovering an awesome, unique wilderness of the island. Our Arran Members joined for a networking lunch at the Kinloch Hotel, Blackwaterfoot, and the day finished with retail therapy at Homefarm. Thanks to our sponsors Caledonian MacBrayne and Stagecoach for sponsoring. Social Media for our business women was next on the list an evening of Champers ‘n Shades on the Rooftop @ the Gailes Hotel. Ladies enjoyed a sausage sizzle and glass of fizz before visiting the Instagram Cafe and participating in F2F networking session - a great evening with Early Bird Social Media. The current CTA program finished with a session on Google Analytics to Enhance your Website, facilitated by Bread and Butter Marketing. In the final run up to September’s referendum, Chamber members had the opportunity to hear from and question a leading figure from UK and Scottish politics. Lord Wallace, former leader of Scottish Liberal Democrats and Deputy First Minister, provided the facts from UK Government

on the upcoming Independence referendum. The session was held in the Fairfield House Hotel and cupcakes were provided by Brownings the Baker. The following day, it was the YES Campaign with Fergus Ewing MSP, Minister for Energy, Transport & Tourism. Our members were given the opportunity to hear the facts and the benefits of voting YES in September. Thanks again to Brownings the Baker for providing the delicious cupcakes, John Gall, Brownings the Baker, said: “Our YES, NAW & DON’T KEN cakes have really caught the imagination of the people of Ayrshire. In the first week we sold well over 1000 with the YES cakes outselling the other two by 2 to 1. Customers are telling us they enjoy the light hearted humorous approach that we have taken and they do all seem to be buying the way that they intend to vote.“ Behind the Scenes @ QTS was a complete sell out, our members were introduced to QTS services by MD and founder, Alan McLeish, the team at QTS then conducted a site tour – showcasing the impressive plant fleet, and training facilities, finishing off with a delicious Buffet lunch. Thanks to QTS for Hosting!

your ayrshire business autumn 2014

The Board of Directors is delighted to welcome the following companies as recently joined members of Ayrshire Chamber of Commerce & industry. A M Renovations Ltd Dalry Mr Michael Bowditch 01294 833910 Alastair Johnston Tax Consultancy Ltd West Kilbride Mr Alastair Johnston www.alastairjohnstontax.co.uk Free Initial Consultation Auchinleck Community Development Initiative Auchinleck Mr Stephen McCarron 01290 428482 Ayr Citadel Taxis Ayrshire Ltd Edinburgh Mr Stephen Carlyle 01292 402204 www.ayrcitadeltaxis.co.uk Referred by Razzmatazz Ayrshire Gutter Cleaning Ayr Ms Victoria Tennent 01292 521870 www.ayrshireguttercleaning.co.uk Referred by Frosty Fridge Trailers Ayrshire Leader Programme Prestwick Ms Sarah Baird 01292 673765 www.ayrshire-leader.com Ayrshire MacMillan Cancer Support Paisley Ms Karen Mathie 0300 1000 200 www.macmillan.org.uk Bairnz Boutique Knockentiber Ms Lorraine McRobert www.bairnzboutique.co.uk Campbell Dallas LLP Renfrew Ms Kirstin Munro 0141 886 6644 www.campbelldallas.co.uk

Council of Voluntary Organisations East Ayrshire Ltd Kilmarnock Ms Lesley Craig 01563 574000 www.cvoea.co.uk Euro Box Ayr Ms Caroline Campbell 01292 270370 www.euro-box.co.uk Referred by Eurovans. First month free storage for all new customers Frosty Fridge Trailers Ayr Ms Victoria Tennent 01292 521870 www.frostyfridgetrailers.co.uk Referred by Cookschool Scotland Hidden Treasures Prestwick Ms Joyce Weir 01292 475001 Homesure Portfolio Management Ayr Mr Scott Weir 01292 268501 www. homesureproperties.co.uk HYP Automotive Troon Ms Michelle MacKenzie 01292 822661 IT Fact Ayr Ms Jackie Hitchen 01292 442541 www.itfact.co.uk Ken Binnie Financial Ltd. Kilmarnock Mr Kenneth Binnie 01563 574225 LA Consultancy Scotland Ltd. Ayr Mr Lex Alexander Minuteman Press Kilmarnock Mr Colin McKellar 01563 550750 www.kilmarnock.minutemanpress.com Paper Printing and Media

Computer Storm Ltd Kilmarnock Mr Darren Wood 0141 5306199 www.computerstorm.co.uk Connie James Services Dalrymple Ms Nicola McConnell 01292 560445 Referred by Referal Exchange Core Property Solutions West Kilbride Mrs Kathleen McCallum www.core-property.co.uk Referred by Ayrshire Letting

Monkey 6 Media Stevenson Mr Gary Morrison 01294 464138 www.monkey6ix.co.uk Pilates Connects Ardrossan Ms Lorraine Hogarth www.pilatesconnects.co.uk Prestwick Panels Prestwick Mr Gordon Wilson 01292 430330 www.prestwickpanels.co.uk

Richard Healey Removals Ltd Beith Ms Georgina Berry 01505 502220 www.rhrltd.co.uk Roundsquare Roastery Ayr Mr Andrew O’Donnell 01292 618657 sales@roundsquare.org.uk Referred by Chocolati Sarahs Creative Occasions Kirkmichael Ms Sarah Plant 07754 369 780 www.sarahcreativeoccasions.com Saxen Security Newmilns Mr John Barclay 01560 329910 www.saxensecurity.com Referred by Referal Exchange Scotlands Silver Ardrossan Mr Iain Sutherland 01294 605071 www.scotlands-silver.com Business and Professional Services Sheila Kerr Jewellery Irvine Ms Sheila Kerr 01294 816528 www.sheilakerrjewellery.com Shooze With Sole Kilmarnock Mrs Donna Read 01292 281182 www.shoozewithsole.co.uk Silver Spoons Tearoom Limited Prestwick Mrs Eileen Gilliland The Admin Angel Kilmarnock Miss Anne Connor 01563 539196 Referred by Referal Exchange The Music Room Irvine Ms Diane Brown 01294 272111 The Original Smoothie Company Kilmarnock Ms Paula McGlynn 01563 260111 www.originalsmoothie.com Utopia Computers Ltd Kilmarnock Mr Craig Hume 01563 574280 www.utopiacomputers.co.uk

We want to recruit more members to strengthen our business network and create more business opportunities for you. We’re asking you to help by referring companies you know to us. When they join, we’ll reward you with a choice of special offers to help your business. Call the Membership Team on 01292 678666.

your ayrshire business autumn 2014

your ayrshire business summer 2014

Sp rtsman’s Dinner

Friday 31st October 2014 Princess Royal Suite, Ayr Racecourse With special guest speakers: World class athlete Kriss Akabusi Impressionist Jon Clegg Finalist, Britain’s Got Talent 2014

Are you game? Please quote “Chamber” at time of booking