your ayrshire business Winter 2011 by Ayrshire Chamber of Commerce & Industry

your

business yrshire

WINTER 2011 ÂŁ2

the magazine of ayrshire chamber of commerce and industry

Business Review 2011 pages 5 - 6

Ayrshire Business Awards 2011 page 9

Pensions Reform â&#x20AC;&#x201C; the Key Questions page 19

New members page 24 - 25

contacts Ayrshire Chamber of Commerce & Industry, Suite 1005, Glasgow Airport, Prestwick KA9 2PL Email: enquiries@ayrshire-chamber.org Web: www.ayrshire-chamber.org Tel: 01292 678666 PRESIDENT

Wille Mackie

CHIEF EXECUTIVE

Martin Cheyne

DEPUTY CHIEF EXECUTIVE

Valerie Russell

DEVELOPMENT MANAGER

Helen McBride

magazine Editorial Content: lbruce@ayrshire-chamber.org

Design, Typesetting & Publisher: stuart.glasgownews@gmail.com

Print & Distribution:

brown brothers www.brown-bros.com

ink on paper experts

partners for business Ayrshire Chamber wishes to acknowledge the support of the following companies as sponsors of our Partners for Business programme.

01294 487007 Energetic materials, rocket motors, demolition stores, pyrotechnic & propellant devices

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01292 265071 Chartered accountants and Business Advisers

Published by SP Publications on behalf of Ayrshire Chamber of Commerce & Industry 2011. No part of this magazine may be copied, scanned or reproduced without the express permission of the Ayrshire Chamber of Commerce. The views expressed in editorial and/or advertising in “Your Ayrshire Business” are not necessarily those of the Editorial Committee of Ayrshire Chamber of Commerce & Industry. Articles submitted for publication will be considered at the Committee’s discretion and may be subject to editing. Publication is not guaranteed.

The new President of the Ayrshire Chamber of Commerce & Industry, Willie Mackie, welcomes you to the winter edition of ‘Your Business’

PRESIDENT’S COMMENT

Winter Welcome President Willie Mackie

"It is a real privilege to be contributing to this annual review as the new President of the Ayrshire Chamber of Commerce & Industry. “The Ayrshire Chamber has a strong reputation for excellence and I look forward to working with Val Russell our new Chief Executive designate and my colleagues on the Board to enhance this reputation and to support our members to the maximum of our capabilities. “During the last 12 months Ayrshire Chamber has continued to work hard on behalf of our membership to deliver enhanced services and to work collaboratively with our public sector partners. “The spirit of public sector/private collaboration evidenced via the Ayrshire Economic Partnership and the Ayrshire Business Forum has created a unique platform to drive an integrated strategy for economic development across the region. “One of the outputs of that collaboration has been the delivery of an overarching Tourism strategy for the region which reflects the importance of this sector to the financial well being of our community. “This would not have been possible without the direct engagement from the Ayrshire Economic Partnership and the project team which included public and private sector representatives who engaged extensively with the Tourism sector. “The economic environment remains very challenging across all sectors however I continue to be impressed with the remarkable resilience shown by Ayrshire businesses who continue to show levels of innovation and ambition notwithstanding the negativity which is reported on an almost daily basis. “This resilience was clearly demonstrated during the recent Ayrshire Business Awards held during a very successful Business Week where over 250 guests acknowledged success in business across 10 different categories. The buzz within the room as the winners were announced was clearly tangible and suggests to me that the Ayrshire business community has a spirit to continue to deal with and react to whatever challenges lie ahead. “During the past 12 months I have seen first hand the benefits of working with young people to encourage them to think about business and to work in small groups within their school environment to deliver a profitable outcome. The Chamber is committed to developing a strategy to build on our existing links with the education sector and I look forward to hearing more inspirational stories from our budding entrepreneurs. “In closing I would like to pay tribute to both Steve Brannagan, outgoing President, and Martin Cheyne who will shortly handover the mantle of Chief Executive in December. Both Steve and Martin have contributed strongly to the work of the Chamber and on behalf of the Board I would like to thank them both for their commitment and support. “The Chamber is well placed to continue to support our members and a key part of my role is to ensure we are being as pro-active as we can in these difficult economic conditions. “I look forward to meeting as many of our members as possible over the forthcoming year." Willie Mackie President Ayrshire Chamber of Commerce

your ayrshire business winter 2011

As I come to the end of my tenure of office I would like to reflect on the last three years in the Chamber. Firstly I would like to say how much I have enjoyed working with you all and being part of business in Ayrshire. It has been a privilege to see how much is taking place in all sectors of the Ayrshire economy. I recognise these have been exceptionally difficult years but have been impressed by how many companies have taken a positive approach and sought to position themselves for the current situation as much as for the upturn when it comes. Secondly I wish to take this opportunity to thank all the staff in the Ayrshire Chamber. I firmly believe you are served by the finest staff working both individually and as a team. Ayrshire Chamber was recognised by Nora Senior, Vice President of Scottish Chambers of Commerce and also Vice

the Ayrshire diary. The most recent Business Week was the best to date and we estimate over 900 businesses took part in at least one event during the Week. We are increasingly seeing the issue of Youth Unemployment rising up the agenda and we have a responsibility to ensure our young people are ready for employment and indeed find employment. To that end the Chamber will focus on Youth Employment as part of its new three year Strategy. We will work with our partners and members to support the various strands of activity around our young unemployed Ayrshire residents. As Val takes over as your Chief Executive you can be confident that the Chamber is in excellent hands. I have valued Val’s opinion and views and I know there is no better person to lead the Chamber. Finally, I would like to thank all of you who have supported me over the last three years and wish you and your business every success in the future. As a budding opsimath, I hope I will still find something else to keep me occupied! Martin Cheyne Chief Executive

The local economy of Central Ayrshire has had a bumpy ride over the past year. Having two Local Authorities within the constituency of Central Ayrshire, the effects of Local Government cuts are starting to become apparent with reductions in services within Social Care and Education. The backdrop to the current situation is the recognition that the Ayrshire economy is not moving as quickly as it might to a new ‘knowledge economy” in line with national economic strategy, from the gap left by the waning manufacturing industry. However, this is not necessarily bad news for the Ayrshire region as the Ofﬁce of National Statistics provides a useful snapshot of the number of businesses in constituency areas, categorised by industry. Even though they do not include smaller businesses which are not registered for VAT, we can get a fair idea of a breakdown of economic activity in the last year. In this regard, the sector with the largest number of enterprises in Central Ayrshire in March 2011 was the Professional, Scientiﬁc and Technical industry, which comprises of 240 enterprises in the constituency. Companies such as GlaxoSmithKline, Goodrich, GE Caledonian and Spirit Aurostructures continue to be good employers in the area who strive to ensure contracts are won thus keeping people in employment. This is followed by the Construction industry, which makes up 12.4%, and then by Retail, at 11.4%. Out of a total number of 1,850 businesses, there were 1,160 registered businesses with a turnover of more than £100,000. Furthermore, 6,300 jobs in Central Ayrshire in 2010 were in manufacturing. This is considerably higher than the proportion in Scotland (7.2%) and Great Britain (8.5%) It could be argued that the prospect of smaller businesses to succeed locally has been hampered by a poor uptake of broadband internet. Nationally, the uptake has stalled at 61% in the past year. My constituents will be aware that I have campaigned for a number

of years for better coverage in Ayrshire, especially in rural parts. It can take a lot to convince people, and crucially, the media, that areas of the UK that have Brian Donohoe previously MP been made famous by a successful industrial age have the capacity to embrace new technologies. I ﬁrmly believe that the appointment of a Representative for a Digital Scotland by the Scottish Government would give a much needed focus to increasing Ayrshire’s access to a globalised market. Looking forward, Ayrshire's private, public and third sectors have a shared responsibility to developing opportunities for economic growth in the region, especially where improving the local transport infrastructure is concerned. With Prestwick Airport situated in the constituency it is imperative that the local transport infrastructure is developed to the highest levels ensuring continued footfall through the Airport. We also have Search and Rescue Services which work out of HMS Gannett near to the airport, there has been some uncertainty surrounding the future of this Service in the area and to lose it would be a very hard blow to the area as we would also lose the employees who work there and love in the area as they would be relocated. It's vital that the region seizes all opportunities to ensure it beneﬁts fully from a strong and sustainable return to growth. And while job losses have had a clear impact, we must have a shared determination to exploit the massive potential of Ayrshire and its skilled workforce and strong communities.

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BUSINESS REVIEW

Chief Executive Martin Cheyne

President of British Chambers of Commerce, as “punching above our weight” at our recent AGM. Excellence and Quality are always at the forefront of what we do and I strongly believe that is why we are shortlisted for the British Chambers “Chamber of the Year” award, having won the “Excellence in Member Services” award last year. I might have wished to be your Chief Executive at a time when the economy had been growing and all your businesses had been thriving and I am sure growth, although slower, will return sooner rather than later. The relationships I have had with our various stakeholders including the Local Authorities, the Chamber network, and the Board of Directors to mention a few has been challenging but in a really positive way. The achievement of the Ayrshire Economic Partnership has been a signiﬁcant change of momentum with a real drive to make things happen across Ayrshire & Arran. When Val Russell suggested starting a Business Week I thought this was a brilliant idea and it has grown to be an established part of

The Ayrshire Economy is not moving as quickly as it might

The last year has been difficult for businesses not just in Ayrshire but also throughout the UK due the deepest recession in the UK since records began. The Scottish Government has worked to reduce the negative Margaret Burgess MSP effects of the recession Cunninghame South by prioritising sustainable economic growth when making decisions. Nevertheless, the outlook remains challenging. The Scottish Government is therefore committed to investing in infrastructure and other capital projects to ensure that employment remains higher and unemployment lower than the rest of the UK. Specific measures introduced to assist the local economy include the continuation of the Small Business Bonus Scheme which reduces business rates for many business properties. In 2011/2012 almost 6,000 companies in Ayrshire will save over £9 million. The Modern Apprenticeship programme has been further expanded and will continue to provide additional opportunities for young people. Our local communities often depend on the many small businesses who have not always had the support they deserve from Banks. The Scottish Government continues to press the UK Government to take effective action to ensure that all businesses are adequately supported by the Banks. Undoubtedly the future economic prospects of many businesses will be largely influenced by global considerations including the on-going turmoil within the EU Zone. The Scottish Government, with its limited powers, will ensure that all of its activity is aligned to position the Scottish economy for recovery and growth. The Ayrshire Chamber of Commerce plays an important role in highlighting local economic issues to all levels of Government and I look forward to a continued positive working relationship. It is only by everyone working together that Ayrshire will be in the best possible position to benefit from the upturn when it comes.

Brian Donohoe

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CHIEF EXECUTIVE’S COMMENT

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your ayrshire business winter 2011

The last 12 months have been local our for challenging economy in Ayrshire. During my visits to local companies, I have heard concerns about rising fuel and energy costs, continuing difficulties with bank lending, and real worries about the impact of wider economic issues on the ability of our local firms to grow. The reality is that the UK economy has flatlined for the last 12 months and unemployment rates in Ayrshire are amongst the highest in the country. Many businesses are still identifying skills gaps – particularly in engineering and manufacturing, and there is a real worry amongst employers that when the upturn comes, there will be a real shortage of suitably qualified and experienced workers. Business groups are now calling for

more action to get the economy growing strongly again, and in my view, Ayrshire businesses would benefit from an alternative plan for jobs and growth. This would include a £2 billion tax on bank bonuses to fund 100,000 jobs for young people across the UK – which they would be required to take-up. Some of this money should be used to build up to 2,500 more affordable homes. Longterm investment projects – schools, roads and transport – should be brought forward to get people back to work and strengthen our economy for the future. We should invest in vocational training, and ensure that Scotland’s colleges, as well as our universities, are funded to deliver the types of courses we most need. A temporary cut in VAT would provide immediate help for our high streets, and a one year cut in VAT to 5% on home improvements, repairs help would and maintenance

Cathy Jamieson Labour and Co-operative MP

homeowners and small businesses. If every small firm which takes on extra workers was given a one year National Insurance tax break, more jobs could be created in the local small businesses which are the lifeblood of our communities. It’s also important to remember that there are many success stories in Ayrshire, and we should learn from their experiences, and we need a coordinated effort to maximise the potential of our local assets. Cathy Jamieson is Labour and Cooperative MP for Kilmarnock and Loudoun, and Shadow Economic Secretary to the Treasury.

Transport Links are continuing concern With the economic outlook still looking troubled, practical measures to help support businesses of all sizes are increasingly vital, and in particular measures to support new small businesses. Over the last three years, thousands of small companies across Ayrshire have beneﬁted from reduced business rates, and in many cases a 100% business rates discount. Clearly this has been good news for the companies concerned, but I believe we need to go further in helping incentivise new business start-ups, which is why I want to see the Scottish Government introduce a two year rates ‘holiday’ for new small businesses. For most businesses, the internet is now an integral part of their operation and so a fast and reliable broadband service is essential. We need to see the roll out of the superfast broadband service as quickly as possible and 6

your ayrshire business winter 2011

along with other local MSPs I have been speaking with BT about this. Improved transport links to Ayrshire are a continuing concern and in particular the need for further investment in our road infrastructure. As the Ayrshire Chambers of Commerce has pointed out, Ayrshire is well placed to link to Glasgow, Ireland and England, but getting the best from this means further improvements to our trunk road network, and in particular the A70, A737 and the A77 around Maybole. All ﬁve Ayrshire MSPs have come together to support the Ayrshire Chambers of Commerce campaign for a clear plan to improve Ayrshire’s road, rail, air and sea links and for my part I am looking forward to continuing to support that campaign over the months and years ahead. There is no doubting that economic conditions remain very tough, but as I travel around Ayrshire visiting businesses and speaking to local

A brand new building which aims to help regenerate Stevenston has opened six weeks ahead of schedule – to accommodate a high profile retailer – with flexible business, retail and workshop space in small unit size.

John Scott, MSP business people, I am optimistic that a combination of their drive and hard work, and supportive measures from government at all levels, will allow the Ayrshire economy not only to weather these tough conditions, but emerge strengthened and conﬁdent from them. I wish all members of the Ayrshire Chamber of Commerce and Industry a successful 2012.

John Scott MSP

role in helping to bring businesses to Stevenston, creating jobs in the process, as well as ensuring local businesses can grow and stay in the town. “It will provide a boost to the town, and it is suitable that a building on this site continues to play a vital role for Stevenston. The Grange cinema was once a big part of the town’s life, and now we hope this building will help bring new life to the town.” All-inclusive rent is available from £450 plus vat per calendar month, with flexible lease periods of a year and longer. First floor offices range from 280 square feet, with commercial space/workshops on the ground floor starting at 820 square feet and going up to 1,932 square feet. The offices are served by a common entrance lobby, and benefit from nearby public transport links and car parking. Demolition work on the previous building on the site was completed in December 2009. A planning application was submitted in March 2010. The main contractor for the project, Maxi Construction Ltd, was appointed in early October 2010 and the build started in late November 2010.

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Scotmid Co-operative has opened a store at The Grange, the new business and commercial centre in the heart of the town. The store opened on the 24th of November. Adrian Lorimer, Scotmid’s Head of Property said: “Scotmid is very excited to be opening this new store on Stevenston's high street. Irvine Bay Regeneration Company has been very easy to work with and we would be more than happy to do another development project with them. "The new 2,500 square feet store is in a good location and boasts an extensive range of convenience goods, some great money-saving deals and an ATM.” Interest in The Grange has been high. Irvine Bay Regeneration Company, who is behind the build, has received a substantial number of notes of interest from businesses keen to make use of the top-quality, highly specified space – including several that would be new to the area. The Grange – named after the former cinema and bingo hall which previously stood on the site, provides flexible business, retail and workshop space in small unit size. The accommodation totals some 1,000 square metres. Patrick Wiggins, Chief Executive of Irvine Bay Regeneration Company, said: “The plan was that the business centre was to be completed and ready for occupation by the beginning of next year. But the interest has been such that this has been accelerated, and to accommodate Scotmid we have had to push on to have their element ready well ahead of schedule. “The development responds to the need for good quality business accommodation to stimulate the local economy, encourage new businesses to start and to attract business relocation into the area. I am confident it will play a big

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Auchrannie House Hotel is proud to have been announced as the winner of the “Laterooms.com Best Breakfast Award” 2011. The team at Auchrannie’s flagship restaurant, ‘Eighteen69’ beat off stiff competition from hotels all over the UK and was initially shortlisted after what Restaurant Manager Sheila, service staff Elaine & Luisa and Chefs Iain & Lewis the ‘laterooms.com’ judging panel described added “This national award for our as “incredible feedback” from the breakfast highlights Auchrannie’s guests. Accepting the award on behalf of the team, Restaurants Manager Sheila Bannatyne said “This award is great recognition for the whole team who work tirelessly to ensure that the quality of food and level of service we deliver in ‘Eighteen69’ is second to none.” Richard Small, General Manager

MindStore appoints energy sector expert Alan Brodie MindStore, provider of performance excellence and personal development training, has announced that Scottish energy sector business specialist Alan Brodie has joined its team. North Ayrshire-based Alan, will focus on providing MindStore courses to businesses including small to medium-sized enterprises, and public sector organisations across the country.

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The winners of the 2011 Ayrshire Business Awards were unveiled by host Kaye Adams at a glittering gala dinner at the Gailes Hotel. The ten categories had been judged by a panel of experts who drew up the shortlist of finalists. The quality of the entrants was extremely high and the short

quality of businesses we are fortunate to have here in Ayrshire. Special thanks must go to the judges who I know had a really tough job and to all our sponsors in particular principal sponsor Business Gateway; there support is integral to the success of this event.

The winners are: Outstanding Performing Business < 25 Employees – Sponsored by Business Gateway In Partnership with Ayrshire Local Authorities

A & I Accessory Ltd Outstanding Performing Business > 25 Employees – Sponsored by Scottish Power Renewables listed nominees reflect the sheer breadth of business success throughout the county from small start-ups and individual entrepreneurs to long-established businesses. Deputy Chief Executive Val Russell said: “What a night! I would like to congratulate everyone who entered not just the ﬁnalists and winners. The Chamber is proud to be associated with such outstanding companies. To have more than double the number of entries this year is wonderful and emphasises the reason we re-introduced the Ayrshire Awards - to recognise the range and

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continuing ability to provide a ﬁrst class product to our guests. We are extremely excited to add this fantastic award to the ever growing number of accolades we have won in recent years.” Auchrannie also recently won the Investors in Education category at the Ayrshire Business Awards 2011.

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AYRSHIRE BUSINESS AWARDS

CHAMBER NEWS

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The Ayrshire Awards is part of the Chambers Business Week which again has seen increased engagement from the business community and we thank everyone for their continued support and look forward to 2012!” Colin Naismith of Principal Sponsor Business Gateway added: “It is heartening to see so many Ayrshire companies doing so well despite the current economic conditions. We congratulate not only the winners and ﬁnalists but all the companies that entered the Ayrshire Business Awards”.

Mackenzie Hall Group Most Promising New Business – Sponsored by GlaxoSmithKline

Tasteee Catering Services Best Environmental Performance – Sponsored by Nestle

Dundonald Links Excellence in Customer Service – Sponsored by The WilliamTracey Group

Sercon Support Services Ltd Tourism Award – Sponsored by EDF Energy

The Cook School Scotland Ayrshire Family Business of the Year– Sponsored by Bank of Scotland

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your ayrshire business winter 2011

Auchrannie Resort Rural Enterprise Award – Sponsored by Ayrshire LEADER

Craft Town Scotland & Yipworld.com your ayrshire business autumn 2011

A glittering night full of sequins and dance moves were all in a good cause as Chamber Deputy CEO Val Russell and Business Liaison Officer Gill Cameron took to the floor in aid of Aberlour Children’s Charity. Whilst the pair only managed runners up medals for their tango they were delighted to lift the trophy for best fundraisers with a total of £3300 heading its way to Ardfin Road in Prestwick. Val said “Whilst the dancing was nerve-racking we just had to keep reminding ourselves it was all for a good cause and the team at Ardfin do such a fabulous job helping all the young people who use their services. With only 10 weeks training, dance teacher Fiona Young did a great job turning nine couples of mostly non dancers into an entertaining show at Ayr Racecourse”.

Gill added “The idea of performing the ‘tango’ in front of 250 people was daunting but exciting none the less. However the excitement soon turned to total panic as the realisation hit of the challenge I had taken on. “At the final rehearsal, one of the children from Ardfin Road arrived to thank us for our hard work. Meeting one of the young people that we were raising money for put the whole experience into perspective. By the end of the night thousands of pounds were raised for the Aberlour Charity and I am proud to say that Ayrshire Chamber helped contribute to this.” The dancing duo paid tribute to their dance partners Sandy White, NFU Mutual and Stephen Kerr, Clydesdale Bank and thank all those who supported them on the night and sponsored them.

Here’s looking at you Like many businesses Kilmarnock based photographer Martin McLachlan has experienced a number of challenges recently. Martin, a photographer to trade, could not believe it when he was diagnosed with cancer in the eye 3 years ago. Having undergone intensive radiation treatment Martin was left 85% blind in his right eye and unsure he could continue in his chosen profession. However, with a positive attitude, determination and the support from his wife, Martin was able to develop and grow his business. As a member of Ayrshire Chamber of Commerce, Martin has participated in a number of events including the Ayrshire Connections exhibition at Ayr Racecourse. Martin comments “The current economic climate has undoubtedly had an impact on my business and as a result I have to work more efficiently and effectively. I view the Chamber as an essential part of my marketing strategy going forward and I look forward to networking and forming new relationships with fellow members.” ..and after recently photographing

MEMBER NEWS

CHAMBER NEWS

Chamber duo do the business for Aberlour!

the Ayrshire Business Awards 2011, Martin has since secured a number of opportunities with fellow chamber members including the Mackenzie Hall Group, highlighting the importance of building relationships through networking. You can see some of Martin’s images on page 9 or on the Chamber FlickR page.

Martin McLachlan Photography is delighted to offer members of Ayrshire Chamber of Commerce a 10% discount for head shots and website photos. Contact Martin on: 01563 573913 or e-mail martinmclachlanphotography@hotmail .com quoting #ACCI for discount.

Chamber sponsors WestSound Community Award The Ayrshire Chamber of Commerce sponsored a new award at this year’s WestSound Community Awards. The Awards celebrate success and recognise heroes in the local community. Since 2007 WestSound Radio listeners have been nominating to honour an organisation, team or individual in their community. Deputy Chief Executive of the Chamber Val Russell was keen to celebrate the entrepreneurial talents of a young business person and so the Young Entrepreneur category was created. Winner of the Award was Richy Muirhead, Founder and Creative Director of the Scottish Alternative Music Awards, he said, “I had a fantastic night, its great to be recognised by the community and be part of it!” 10

your ayrshire business winter 2011

Richy recieves award from Chamber President Willie Mackie your ayrshire business winter 2011

Unexpected legal disputes can be costly at the best of times but during these difficult economic times it is more important than ever for small and medium sized businesses to have access to affordable justice, legal representation and advice. The latest Employment Tribunal Service annual report shows that in the period 1st April 2010 to 31st March 2011 there were 218,100 Employment Tribunal Applications. Although this represents an 8% fall compared to 2009-10, it is still a 44% increase on the 2008-09 figure. The average award for unfair dismissal is now £8,924, race discrimination £12,108, sex discrimination £13,911 and disability discrimination £14,137. The maximum awards are even more alarming with £289,167 paid out for a Sex Discrimination case. As a member of The Ayrshire Chamber of Commerce you benefit from being automatically covered by a Legal Expenses Insurance policy providing peace of mind in knowing you have up to £670,000 to cover the professional fees of a Solicitor, HR consultant or Accountant to

represent your business following certain legal disputes including Employment. Members also have access to the 24/7 Chamber Legal Advice line providing telephone based advice relating to any legal, employment or taxation matter. Tim Mullin, Chamber Legal Expenses Account Manager explains, “Recently, a member firm completed a recruitment process to employ a new member of staff. Afterwards an unsuccessful candidate filed a claim for discrimination. The employment tribunal advised the claim was unfounded but because of the nature of the allegation the case had to be heard. “The claim was successfully defended by one of the Chamber Legal Expenses solicitors. Defence costs of £11,536 were incurred, costs the firm would have had to find if they were not covered by the Chamber Legal Expenses policy and they had not done a single thing wrong.” Tim advises, “It is essential that members contact the Chamber Legal Advice Line as soon as they become aware of any issue that may give rise to a dispute and treat the Advice Line as if it was their own in house Legal

CHAMBER LEGAL

Peace of Mind from Chamber Legal

Department. Delaying notifying the Advice Line could jeopardise your ability to be covered especially if you take any actions without the authority of the Insurer.” Chamber Legal Expenses is provided by Composite Legal Expenses Ltd who are authorised and regulated by the Financial Services Authority. Please refer to the Chamber Legal Expenses policy wording to fully understand the policy terms and conditions. Details are available on request from your Chamber of Commerce or by visiting www.composite-legal.com/chamber. The Chamber Legal Advice Line can be accessed by calling: 0871 423 5239.

Chamber helps with the Legalities Five months ago, Rainbow Cottage Nursery was faced with a complex issue relating to one of its employees. HR Manager Maggie Ramage explained, “We felt that on this occasion, we needed some legal advice. We wanted to minimise our risk of facing a possible Employment Tribunal claim. Employment law advice can be very costly, even for a straightforward employee issue, let alone a complex one. We decided to call upon Chamber Legal for the specialist employment law advice we felt we needed and after speaking to Chamber Legal we were contacted

by the local employment law consultant. We explained our issue and were guided through each step we needed to take. Over the next four weeks, we received very clear and concise advice which we followed. At the conclusion of the case, we were confident that due to the advice offered and taken, we could have successfully defended any claim.” Maggie added, “Although I have a great deal of experience with employee issues, it was good to have the support of an experienced external consultant who was able to take the emotion out of the situation and give advice which was

based on the facts. We have subsequently used Chamber Legal for advice on more straightforward issues and again received very good and practical advice. The consultant understands the commercial constraints and difficulties faced by employers over a wide range of employee issues.” “We would recommend using Chamber Legal to any company needing advice on an employee issue, however simple or complex.” For free advice on any employment, legal or tax matters, Chamber members can call 0871 423 5239 any time day or night.

your ayrshire business winter 2011

Social Enterprise and registered charity, Centrestage has been operating in Kilmarnock since 2006 and is open to anyone regardless of age, ability, background or experience. Centrestage launched the CS Bursary Fund in August 2011 which allows many children with additional support needs, young carers and young people who do not have the financial means to attend classes at no cost to themselves. It is funded by donations from businesses and individuals, proceeds from and donations made at performances. The CS Bursary Fund allows

businesses and individuals to make a real difference to a person’s life, offering a hand up, not a hand out. Recipients aspire to achieve their potential while working with Centrestage to create an energetic, inclusive community. Donations also contribute to the Musical Generations project provided for residents of care homes and sheltered housing; and to the Unite projects for children, young people and adults living with a wide range of additional support needs. Centrestage projects have long term aims and are intended to be resilient and sustainable; with the

potential to make transformational societal change, creating a sense of belonging. The smallest donation received has the potential to change lives and Centrestage are looking for businesses that would consider becoming Bursary sponsors, either on a monthly basis or with a one-off donation. It may be possible that your organisation could claim tax relief for your donation. If you or your business would like more information regarding the CS Bursary Fund or Centrestage, please call 01563 551505.

Energy with a difference Chamber members McCaig Renewables are delighted to be working with a number of South Ayrshire schools to demonstrate the practicalities of the different renewable technologies supplied by McCaig Renewables. McCaig Renewables presented to the Primary 6s, at Heathﬁeld Primary, who have recently completed projects on renewable energy. Director John McCaig said, ''I am pleased at how well the presentation was received by the children and teachers. The knowledge these kids had was quite unbelievable''. Currently McCaig Renewables are working alongside the Ayrshire Chamber of Commerce in a bid to encourage all South Ayrshire schools to take part.

Kestrel wins web Congratulations to Graeme Ferguson from Kestrel Press who won a new 5 page website, or upgrade to the value of £500, by entering a competition with Outbox4 at the recent Ayrshire Connections Exhibition.

Lyianne Carson, Sales Manager at Outbox 4 said, “We thoroughly enjoyed attending Ayrshire Connections and have presented Graeme with a voucher and a bottle of champagne. We can’t wait to generate a new and exciting web presence for a fellow Chamber member.”

Largs Yacht Haven Largs Yacht Haven is harnessing all the sun’s rays to generate its own power and reduce its consumption of electricity! The Yacht Haven is making maximum use of its south facing roof on the marina reception building and has installed a 10kwh PV system provided by on site tenants, Earth Fuel Scotland Ltd. Largs Yacht Haven is committed through its Environmental Policy to increasing its consumption of energy from sustainable sources and also to increasing the amount of waste which can be sent for recycling. The 700 berth Firth of Clyde Marina was recently awarded the RYA Green Blue Certiﬁcate for Environmental Best Practice at the 2011 Southampton Boat Show.

A passion for fashion Begg Scotland, luxury Scottish cashmere manufacturer, has been recognised at the 2011 UK Fashion & Textile Export Awards in London. The brand was awarded the prestigious Textiles Award for continuously pushing the boundaries to create original high-end luxurious woven accessories.

CORRECTION In the Autumn 2011 edition of the Ayrshire Chamber of Commerce & Industry magazine an article on page 11 refers to NHS rationing of ‘non urgent’ surgery. We would like to make it clear that this article refers to NHS in England only. NHS Scotland does not have Primary Care Trusts. NHS Scotland is devolved to the Scottish Government and is not affected by decisions made in England. We apologise for any confusion this may have caused. For further information please contact Westﬁeld Health on 0845 602 1629 or Ayrshire Chamber of Commerce & Industry. 14

your ayrshire business winter 2011

“We are absolutely delighted to win the UKFT Textiles Award,” said Ian Laird, Managing Director of Begg Scotland. “The UK Fashion & Textile Export Awards are a fabulous event and we were up against some great companies but we are thrilled to receive this award on behalf of the whole team. The textiles industry continues to prove challenging but it is thanks to the continued hard work from all our employees over the past few years that we have achieved this success.” This year marks the 25th anniversary of the competition and entries reached a record level. More than 300 industry guests attended the awards lunch at the Banqueting House in Whitehall, London, where the trophies were presented by HRH The Princess Royal, president of UKFT. your ayrshire business winter 2011

MEMBER NEWS

Help change lives at Centrestage

It’s the time of year when a lot of us take the opportunity to enjoy an drink. Whether it’s to toast a year of hard work, welcome friends and family into our homes, acknowledge times past and clink our glasses to the future, many of us will find an alcoholic drink in our hands. Often this will be one or two drinks enjoyed once or twice over the festive period, but some of us may end up having one or two too many. That extra one, two or ten could mean that what should be an enjoyable evening with friends and family does not have a happy ending. So, if you don’t want to be the talk of the office after the Christmas night out, the embarrassing parent (or child!), or the one to ruin a family or friend get-together by getting drunk, here are a few simple tips to follow:

▫ Keep an eye on much you are drinking, you’ll be surprised how quickly it adds up! ▫ If you’re drinking at home, make sure you measure out your spirits so that one drink is just that! ▫ Make sure you have something to eat before and while you are drinking ▫ Alternate alcoholic drinks with water or soft drinks ▫ Opt out of drinks’ kitty or rounds as these often mean you’ll drink more than you intend to ▫ If you’re out, make sure you have a working mobile, a safe lift home or cash for a taxi ▫ Look out for each other - make sure you, your family and friends are all safe, and if someone does ‘overdo it’ stay with them to make sure they don’t come to any further harm Alcohol affects everyone differently. Look out for your warning signs, recognise when enough is enough and enjoy a festive season to remember. For more tips or advice including the recommended guidelines visit: www.drinksmarter.org.uk 16

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Old Loans Inn Award makes it a double for SimpsInns These are heady times indeed at SimpsInns, the family-owned business picked up the ‘Small Hotel of the Year’ accolade for the Old Loans Inn at the recent Golf Tourism Scotland awards. With an abundance of championship golf courses on its doorstep, The Old Loans Inn is the perfect base for golf enthusiasts. At the awards ceremony at the Fairmont Hotel in St. Andrews, SimpsInns owner Malcolm Simpson said, “It’s a very exciting time for SimpsInns. For the Old Loans Inn to have won the Golf Tourism Scotland (GTS) Small Hotel of the Year award is a great honour and recognition for all the hard work put in by our team over the past year. We are fortunate to have so many world class golf courses in such close proximity. Everyone knows of the championship delights such as Royal Troon or Turnberry but Ayrshire has so many other courses to sample with prices to suit every budget.” The GTS award comes just weeks after SimpsInns opened the Waterside Bar and Restaurant at Seamill, West Kilbride and is a double whammy with as SimpsInns won the Ayrshire Family Business of the Year category at the Ayrshire Business Awards 2011.

NEWS

HEALTHY WORKING LIVES

H av i n g a t i p p l e o v e r t h e festive season?

SMALL HOTEL OF THE YEAR: View of the bar area at the Old Loans Inn, Troon

Unfair dismissal rule changes could save British Business £6million Changes to unfair dismissal rules which could save nearly £6 million a year for British business have been announced by Business Secretary Vince Cable and Chancellor George Osborne. The decision will see the qualification period for the right to claim unfair dismissal extended from one to two years. This will come into force on 6 April 2012. Changes to the unfair dismissal rules follow the ‘Resolving Workplace Disputes’ consultation published in January this year which also proposed measures to encourage

early resolution of disputes, the speeding up of the tribunal process and measures to tackle weak and vexatious claims. These combined proposals should see the number of unfair dismissal claims drop by around 2000 a year. Business Secretary Vince Cable said: “Businesses tell us that unfair dismissal rules are a major barrier to taking on more people. So we have announced that only after working for the same employer for two years can an employee bring an unfair dismissal claim.” A key part of the Government’s

growth strategy is to create the conditions which allow businesses, particularly SMEs, to grow and expand by reducing regulation and maintaining a flexible and dynamic labour market. Over the past 18 months, the Government has started a fundamental Employment Law Review to ensure that it is fit for purpose, that it properly balances the needs of employers and employees, and provides the competitive environment required for businesses to thrive. Source: Department for Business, Innovation and Skills your ayrshire business winter 2011

Pensions Reform – the Key Questions IS PENSION REFORM A POSITIVE STEP? Research shows that individuals are not saving enough for the income the want of expect in retirement. If we don’t tale action now to tackle the culture of undersaving, tomorrow’s pensioners are likely to be poorer, increasing pressure on the State to step in and support people in their old age. At the moment, employers do not have to provide a work place pension or contribute to their employees’ pension scheme, and many chose not to. Automatic enrolment into a work place pension will see 5-8 million people newly participating, or saving more, in work based schemes, transforming the pensions landscape in this country. We have set out plans for future pensioners to simplify the state pension system, including the option of a single tier state pension currently estimated at around £140 a week, set above the current guarantee element of Pension Credit. People need to know they will be better off in retirement if they save and have clarity and certainty about what they get. We want to see a single, simple, decent state pension that protects people from poverty and encourages saving for retirement. WHAT DO ORGANISATIONS NEED TO START THINKING ABOUT REGARDING PENSION CHANGES? WHAT STEPS CAN BE UNDERTAKEN NOW? The first step is to find out when they will need to automatically enrol their workers. The date will vary between Oct 2012 and Feb 2016, depending on employer size and PAYE reference. Those with the most employees will need to be preparing in more detail now, whereas smaller businesses will have longer, as the reforms will not affect them until 2014. The Pensions Regulator will be writing to all employers explaining when and how to enrol along with a 5 point check list. IS THERE ANY HELP AVAILABLE TO THE EMPLOYERS WHO ARE GOING TO SEE THIS AS AN ADMIN NIGHTMARE? Yes – the Regulator has produced toolkits and guides to make it as easy as possible for employers to understand what they need to do and when they need to do it. We are taking forward recommendations of an independent review on making automatic enrolment work to ensure there is a balance between costs and benefits for individuals and a more proportionate impact on employers. We are aligning the earnings threshold for automatic enrolment with the income tax personal allowance; removing postponement and instead introducing an optional three month waiting period for employers; introducing a simpler way for employers to check that their existing pension schemes meet required standards; 18

your ayrshire business winter 2011

and, making the timing of automatic reenrolment more flexible. WITH THE NEED FOR SUCH A BESPOKE SOLUTION FOR EACH INDIVIDUAL ORGANISATION, HOW DO BUSINESS LEADERS KNOW WHAT IS RIGHT FOR THEM? The Pensions Regulator will offer clear guidance, support and information for employers and intermediaries in advance of the new duty. Many employers will be able to use their existing pension scheme and of course there will be NEST which is designed specifically to be low cost and easy to use. We want to make sure employers are confident with their choices so they can get on with running their business. HOW MUCH DAMAGE DO YOU THINK THE PROPERTY BOOM HAS DONE IN TERMS OF LEADING PEOPLE TO NAIVELY BELIEVE THAT THEIR HOUSE/PROPERTY IS THEIR PENSION? It has certainly played a part in our general savings inertia and this is why our reforms are vital. The next generation will not be able to rely on property in the way their parents have been able to. While 70% of today’s pensioners own their homes outright, their grandchildren are struggling to even get a foot on the housing ladder. The average cost of a property for a first time buyer has increased by 40% in real terms in the last decade. WHAT ABOUT THE MISS-SELLING OF FINANCIAL PRODUCTS, WHICH HAS MADE MANY CAUTIOUS AND NOT KNOW WHO TO TRUST WHEN TAKING OUT A PRIVATE PENSION? COULD MOR BE DONE TO BETTER REGULATE THE INDUSTRY? It isn’t surprising that people have become sceptical about saving and we are working with industry to develop quality financial products. We have a shared interest in getting people to trust pension saving and we are working together to ensure we have a constructive and supportive approach. We want to develop a vision for the future, and are already starting to explore issues around regulatory differences between different types of schemes. A lot of employers will never have dealt with pensions at all, so we are aiming to make their lives as simple as possible. WHICH TYPES OF BUSINESSES ARE MOST LIKELY TO BE HAVILY AFFECTED BY THE REMOVAL OF THE COMPULSORY RETIREMENT AGE? The vast majority of businesses – two thirds of companies – don’t operate with a compulsory retirement age already. For those that do, we will be working with them

to ensure the transition is fair and understood. It is right that we put an end to this outdated form of discrimination where employers can force people out of a job simply because of their age. WILL AUTO-ENROLMENT BE DETRIMENTAL TO EXECUTIVES AND HIGH NET WORTH INDIVIDUALS AND THE POTS WHICH THEY ALREADY HAVE TO PAY? Auto-enrolment will benefit between 5 and 8 million people who are currently not saving for retirement. There will be some very high earners who have enhanced protection, or who can apply for fixed protection on their pension schemes. They may not benefit from automatic enrolment in the same way and would need to opt out to keep their protection. We are working with HMRC to contact individuals who have this and explain what they need to do. HOW WILL OPT OUTS AND ENROLMENT BE REGULATED?

RE-

The Pensions Regulator is responsible for regulating workplace pensions in the UK and will take on the role of maximising compliance with the new employer duties in line with the principles of good regulation. It will aim to enforce compliance in an effective, efficient and proportionate way, whilst minimising employer burdens. The Pensions Act 2008 permits the Regulator to impose proportionate penalties on employers who do not comply fully with their new duties or fail to respond to the information and support offered to help them comply with their duties. WHAT ARE YOUR THOUGHTS RE. SALARY SACRIFICE? The effect of a salary sacrifice arrangement is that the employer pays the entire pension contribution. This is perfectly acceptable. The amount paid must still meet the minimum quality requirements. The Pensions Act 2008, Section 13 defines the components of qualifying earnings and that qualifying earnings are earnings “payable to the person”. The portion of salary sacrificed is not salary payable to the person and is not therefore qualifying earnings. Therefore, the overall minimum 8% contribution under the Pensions Act is based on the lower post-sacrifice salary. The amount of salary sacrificed paid as a pension contribution must equal at least 8% of qualifying earnings post sacrifice. A salary sacrifice arrangement should be detailed in an individual’s contract of employment. If an employer wants to change the contracts of existing workers at the point of automatic enrolment then that is not a matter we could comment on and such changes would be subject to employment law. For more information vist: www.thepensionsregulator.gov.uk your ayrshire business winter 2011

NEWS

Steve Webb MP, Minister for Pensions, answers questions on this huge issue for business.

Scottish IT Support and Maintenance Company Microtech, are to deliver NHSScotland’s newly agreed national deployment of an innovative Electronic Document Transfer Hub (EDT) from PCTI Solutions. EDT will allow all Scottish hospitals to send patient letters and results direct to the patients GP beneﬁtting patients, clinicians and administrators. At the minute the majority of correspondence between hospitals and GP’s is in paper format, with over 10 million items being sent each year. Not only is this costly compared to electronic communication, it is also very slow and has no audit tracking. The addition of this National Hub will provide NHSScotland with a state of the art system that will; improve patient care, allow same day electronic letter delivery, provide important audit

information, remove the high costs associated with paper. Microtech were previously awarded the National contract to provide all of Scotland’s GP’s with a sophisticated Electronic Document Management and Workﬂow tool known as [Docman] for managing the large volumes of paper patient letters received from hospitals every day. By using this technology in association with nationally agreed document standards, the way in which GP’s managed clinical letters has been transformed. Healthcare professionals can use automation tools to gain faster access to critical patient information, ultimately increasing the whole patient experience. Andy Robertson, Director at NHS National Services Scotland’s National Information System Group said: “We are always looking at how new technology can improve the way we do

things. Docman was rolled out about seven years ago and has been a real success. EDT Hub is a natural progression, providing an end-to-end solution to manage electronic correspondence between hospitals and GP’s.” Chris McMail, MD, Microtech Support Ltd, adds: “We are delighted at Microtech to be deploying this innovative product across all Health Boards on behalf of PCTI. In the current economic climate it is particularly rewarding to be working on behalf of NHSScotland and allows us to safe guard employment and continue to expand. We have already piloted EDT within some Health Boards in Scotland who are now reaping the beneﬁts and we expect to have rolled out the Hub to over half of the Health Boards by the end of the year when the advantages will really start to kick in.”

GREEN ASSESS launches at Chamber Event A new company, providing local business owners with services to help them reduce their energy spend and comply with new regulation, got off to a great start at the Ayrshire Connections Exhibition in October. Green Assess launched their first Scottish franchise at the business to business trade event. Green Assess Renfrewshire Owner, Dave Whitelaw, said “Being amongst the first in Scotland to gain accreditation to undertake air-conditioning inspections, in accordance with the new regulations introduced in January, I expect to be very busy between now and early 2013. Being here at the Ayrshire Connections Exhibition has been a good platform for letting local businesses know I’m here”. To comply with the legislation all owners of airconditioning systems, with a capacity of 12kW or more, must have obtained a report compiled by an accredited assessor by 4th January 2013 - or risk facing a fine. Green Assess are offering ‘Early Bird’ discounted rates to fellow chamber members in anticipation that business owners will be tempted to hold off on their obligations until closer to the 2013 cut-off date. Dave intends to provide a ‘one stop shop’ for all commercial ‘Energy Performance of Buildings’ related products and services. For more information, an informal chat or to book an inspection, contact Dave on 0141 416 2680 or Email dave.whitelaw@greenassess.co.uk 20

your ayrshire business winter 2011

Climate Week – get involved! 12 - 18 March 2012 Climate Week is a national campaign to inspire a new wave of action on climate change. It culminates with thousands of events and activities taking place throughout the week of 12 to 18 March 2012. Showcasing real, practical ways to combat climate change, the campaign aims to renew our ambition to create a more sustainable, lowcarbon future. Climate Week is backed by every part of society - from the Prime Minister to Paul McCartney, the NHS

actions taking place in every sector. There are two business categories: one for the most inspirational initiative by a small business and one for the most inspirational initiative by a large business. Start planning an event for Climate Week, a unique opportunity to profile your own initiatives and innovations to stakeholders and staff, customers and the community, members and the media. To find out more about Climate Week go to www.climateweek.com, email info@climateweek.com or phone 020 3397 2601.

Scottish Enterprise Knowledge Series 2: New Markets Where are your potential future customers? How can you go about taking your business into fresh territory?

See how some Scottish ﬁrms are growing their business by exploiting new markets – at home and abroad – and get inspiration for a new direction. www.scottish-enterprise.com/newmarkets

Bad Weather Policy Weather forecasters predict a cold and frosty time ahead. Given that frequent difficulties in reaching the workplace are inevitable in these circumstances, employers should give serious consideration to the planning and implementation of a bad weather policy to ensure consistency and fairness of approach in such circumstances.

Green Assess at Ayrshire Connections

to the National Trust, the TUC to the CBI. During the first Climate Week in 2011 over 3,000 events were attended by half a million people across the UK. The Climate Week Challenge in 2011 was Britain's biggest ever environmental competition, with over 145,000 people participating. You can register now for the 2012 Climate Week Challenge, which will be revealed on Monday 12 March at 9am. Entries are now open for the prestigious Climate Week Awards, recognising the most impressive

Unsurprisingly, there is no legal right for employees to be paid if they fail to attend work due to adverse weather. However the situation is less clear where employers consent to the absence or allow employees to ﬁnish work early to assist with the journey home. In these circumstances, clarity is needed in relation to payment of wages, particularly if the employer is considering not making a payment for the missing hours of work. An additional consideration and one of the effects of severe weather is that often parental and caring responsibilities still need to be met particularly when schools are closed. Current legislation gives employees the right to take time off for “urgent family reasons”. Again there is no statutory right for this time off to be paid although it will be difﬁcult for employers to reasonably refuse such

requests of this nature in circumstances of severe bad weather. In all such cases, however, it will be for the company’s management to determine the precise decisions to be made in relation to time off and payments, based on the individual circumstances of each situation, but preferably within the framework of a company bad weather policy. As a starting point, and without exception, employees will always reasonably be expected to contact their line manager or Head of Department as soon as travel difﬁculties emerge and they are unable to get to work on time. If employees arrive at work late, again unsurprisingly, there is no obligation on the employer to pay for the missing hours. Employers will then make a decision on whether the employee will be allowed: • to arrive at work late and leave at normal time • to arrive at work late and work to make up some or all of the lost time, either that day or on other days • to work from home • not to come in and to do no work • to take holiday In each of the above situations,

employers should make it clear what loss of pay, if any, will apply to each situation. For further information or for assistance in drafting a bad weather policy www.chamberhr.co.uk

your ayrshire business winter 2011

NEWS

MEMBER NEWS

Scotland leads the way in healthcare innovation

ENTERPRISE IN EDUCATION

“Thanks to Fortress Security, I learned a lot and I am thinking of going to college to study Electrical Engineering and hopefully this will give me the added skills to apply for a job at Fortress Security. Thanks to the team for giving the time to teach me the skills of business and making me feel like part of the team, it was very much appreciated.” William: James Hamilton Academy

A Big Thank You Local organisations do a great job working with schools – and pupils recently organised an evening to say “thank you” to around 100 business leaders. The Employer Recognition Event in Grange Academy highlighted the work that local businesses do in classrooms across East Ayrshire and through the work experience programme, which gives youngsters a taste of working life. Organised by Grange Academy ﬁrst years, the guests enjoyed musical entertainment and refreshments provided by the pupils before receiving their specially designed certiﬁcates. Pupils from a number of schools spoke about their experiences and involvement with organisations and Marie Macklin, Klin Homes gave a

presentation from the employer’s perspective. Councillors Hugh Ross and Jim Roberts, Spokespersons for Lifelong Learning, attended along with Executive Director of Educational and Social Services Graham Short and Head of Schools Andrew Sutherland. Councillor Jim Roberts said: “The commitment and enthusiasm demonstrated by so many local business leaders in continuing to work with pupils in schools and also in offering work experience opportunities is to be commended. This support plays a major role in helping young people prepare for the world of work”. Schools and companies involved in the presentations were: • Silverwood Primary and East Ayrshire

Ayrshire pupils are top class! Keen fifth and sixth year pupils from 23 secondary schools from all over Ayrshire took the opportunity to find out more about careers in the NHS. In total 230 pupils attended an Awareness Day at Ayr and Crosshouse Hospitals. Staff from a range of disciplines and departments were on hand to talk about their work, including; Addiction Services, Catering Services, Healthcare Science, Nursing and Pharmacy. The pupils took part in interactive information sessions and saw demonstrations of clinical equipment before taking part in an Inter-Schools Challenge quiz. During the Ayr Hospital event Auchinleck Academy and Marr College emerged victorious with Loudoun Academy and Stewarton Academy winning at Crosshouse Hospital. The winning schools all received a trophy donated by Enterprise in Education Development Teams from the three local authorities. Lynne Todd, Assistant Director Human Resource, NHS Ayrshire & Arran, commented: “On behalf of the department I would like to take the opportunity to thank everyone who participated in making this such a successful day.” 22

your ayrshire business winter 2011

WORK EXPERIENCE

Work experience pays off

Credit Union (Silverwood Savers) • Park School and ACT Business Services (Young Enterprise) • Auchinleck Academy and Hope Homes (Pathways to Employment course) •Dalrymple Primary and Proof is in the Pudding (Charlie & the Chocolate Factory) •Cumnock Academy and SFA (Football Academy) • Nether Robertland and Dean Park Ranger Service (John Muir Awards) • St Andrew’s Primary and BTCV and J Wilson & Son (Outdoor Garden) • Loudoun Academy and Beekeepers Association (Support for Learning project) • Hillhead Primary and Taylor Wimpey (Housing Project)

The Icing on the Cake Sixth year students at Greenwood Academy, who are studying Intermediate 2 Creative Cake Production, took part in a workshop led by Pauline and Gail from Cake of Your Dreams in Prestwick. Gail demonstrated the art of model making before the students had a go on their own. There were a few interesting expressions on faces – concentration on the part of the students, and happy smiles on the models. Pauline then demonstrated how to gradually add petals

on to a base shape to form a rose. The Home Economics Department are grateful to both Pauline and Gail for giving up some of their valuable time to work with the group and assure us that the group are now enjoying practicing their newly acquired skills in class.

Lee Ayr Academy “Here at William Kennedy Plumbers we feel it is very important to give the youngsters an insight of working life. We understand that times are very difficult at the moment for school leavers to get into the workplace, however the work experience programme really does help them by letting them see working life first hand. We have participated in the work experience programme for some years now and hope that it has helped the young people focus on what is required of them by an employer. At the end of the week, I advise them to "stick in" at their studies and stress how important they are. I go on to wish them all the best in their career but I always finish with note of what I look for in a potential employee - someone with a "good attitude towards work and someone that will apply themselves to the best of their ability" - you can ask no more.” Willie: WILLIAM KENNEDY PLUMBERS LTD

“Doing my work experience at the Ayrshire Chamber was an amazing experience. I had the opportunity to attend and help out at many of the events such as the Business to Business Exhibition as well as meeting some amazing people like Alf Young. The talk with Alf Young was the highlight of my week however all of my experiences this week have been very memorable. From the Renewables Roadshow to going out on potential member visits the very busy week kept me working hard and gave me a real taste of working life. The time I have spent at the Chamber has been fantastic and I have learned and gained a lot from work experience.” Amy: Belmont Academy

“I think the pupils benefit from this type of experience as it gives them an insight in to the working world they are about to enter and shows them the day to day running of business. Employers benefit from the work experience pupils through talking to them and keeping current with the areas that concern them about the workplace.” Tommy Anderson, Howies Garage, Kilwinning.

Kerr St. Matthew’s Academy your ayrshire business winter 2011

Abbey Screen & Digital Print Ltd Unit 11 Longford Avenue Kilwinning KA13 6EX Contact: Mairi Hall Tel: 01294 550 660 www.abbey-print-images.com Screen printing, digital printing vehicle graphics, signage & graphic design. Aim Europe 12 Ferry Row Fairlie Largs KA29 0AJ Contact: Graham Brooks Tel: 01475 568 423 www.aimeurope.com Electrical power quality solutions using active harmonic ﬁlters/conditioners. Alzheimer Scotland South Ayrshire Service 43 West Portland Street Troon KA10 6AB Contact: Jenni McKeand Tel: 01292 318005 www.alzscot.org Information support & advice for people with dementia. Referred by South Ayrshire Dementia Support Association Auditel 45 Elmore Av Glasgow G44 5AY Contact: Roberto Calierno Tel: 0141 637 7891 www.auditel.co.uk/robertocalierno Cost & purchase management consultancy helping clients reduce the cost of doing business. A1 Collision (UK) Ltd Unit 3 Western Industrial Estate Kilmarnock KA3 1LU Contact: Terry McPartland Tel: 01563 573440 www.a1collisionltd.co.uk Vehicle repair centre

10% Discount Alite Systems 19-21 Nursery Street Kilmarnock KA1 1RQ Contact: Davey Leggat Tel: 0871 223 0223 www.alitesystems.com Telecom company supplying & installing phone systems & network cabling. Referred by Turnkey Infrastructure Solutions Ltd Angela Neal Media Ltd 28c Kennedy Road Troon KA10 6B7 Contact: Angela Neal Tel: 07716462904 www.angelaneal.com Education & advice to companies who need more effective online presence.

Ayrshire Sportsability Eglinton House Alisa Hospital Dalmellington Road Ayr KA7 7AB Contact: Dianne Campbell Tel: 01292 513637 www.ayrshiresportability.org.uk Charity providing sports to children & young people with disabilities.

Bute House Nursing & Residential Home Barrhill Terrace Cumnock KA18 1PT Contact: Kim Greene Tel: 01290 426311 www.communitycarehomes.co.uk Care of the elderly.

David Orr Sales and Marketing Consultancy Ltd 1B Bailliehill Place Kilmarnock KA1 2LU Contact: David Orr Tel: 07972276141 Sales & marketing consultancy specialising in food & drink sector.

Blacklock Associates 46 Laidside Newmilns KA16 9BE Contact: Anne Blacklock Tel: 0771 419 0968 Specialists in business development & marketing.

E & M Manufacturing 14 Stoneygate Road Newmilns KA16 9AL Contact: James Leslie Tel: 07808 950098 Manufacturer of Arab Headshawls

Caledonian Trucks 6 Whitfield Drive Ayr KA8 9RX Contact: Alex Barron Tel: 01292 610888 www.caledoniantrucks.co.uk Vehicle sales, service & bodywork repairs.

Early Bird Social Media 1 West Bowhouse Way Girdle Toll Irvine KA11 1NJ Contact: Alison McCluskey Tel: 01294 238661 Social Media

Clarus (Services) Ltd 53 Fullarton Street Kilmarnock KA1 2JL Contact: Gordon Hume Tel: 0773 933 9325 www.clarusservices.co.uk Domestic & commercial cleaning services

Empact Management & Training Services Park House 2 Countess Street Darvel KA17 0DZ Contact: Keith Emery Tel: 01560322416 www.empact-training.co.uk Independent tourism, hotel & catering training & consultancy.

Coolbawn Consulting 26 Dundonald Road Troon KA10 6NR Contact: Karen Callow Tel: 0777 234 1941 www.coolbawn-consulting.co.uk Environmental & safety management systems, implementation & audit. Community Play Forum Belford Mill 16 Brewery Road Kilmarnock KA1 3HZ Contact: Eddie O’Connor Tel: 01563 574000 www.eacommunityplayforum.co.uk Training opportunities & resources for groups/individuals/volunteers involved in play work. Corrie D Marketing 4 Gullane Place Kilwinning KA13 6TR Contact: Corrie Whaite Tel: 07411170758 www.corriedmarketing.co.uk Social media & marketing consultancy specialising in advertising, PR.

10% discount excluding Social Media Management Referred by Buzzwork Group

Negotiable discount on deal 24

your ayrshire business autumn 2011

20% Discount

Referred by Alf Hatton & Associates

Referred by AMAS Scotland Ltd Auto Trade Car Warehouse 49-53 New Road Ayr KA8 8DA Contact: Craig Hunter Tel: 0771 188 8217 www.autotradeayr.co.uk Car Sales

Design to Dine 75 Glenacre Drive Largs KA30 9HS Contact: Emily Durrel Tel: 01475 687130 www.designtodine.vpweb.co.uk Catering

De Beaufort- Present & Collect 9b Church Street Troon KA10 6AU Contact: Heather Barnes Tel: 01292 315871 www.presentandcollect.co.uk Ladies footwear, clothing, handbags jewellery, gifts & collectables. Referred by Old Pier Tea Room Arran

From Angelina 11 Newmarket Street Ayr KA7 ILL Contact: Jan Walker Tel: 07773019403 Jewellery & exclusive gifts

10% Discount Forrester Retail Ltd t/a Foxhat 19 Newmarket Street Ayr KA7 1LL Contact: Monica Dorward Tel: 07923521201 www.foxhatayr.co.uk Retailer of ladies’ & children’s fashion and tearoom. Ferguslea Engineering Ltd 26 Crown Street Ayr KA8 8AG Contact: David McClung Tel: 01292 262978 Car garage MOT, repairs & servicing.

GTG Training 1330 South Street Glasgow G14 0BJ Contact: Gillian McTrusty Tel: 0141 950 5637 www.gtg.co.uk 40 years experience in delivering quality training courses & education, tailored to the needs of our clients. Guy Hinks Photography 91 Loudoun Road Newmilns KA16 9HQ Contact: Guy Hinks Tel: 0774 804 6102 www.guyhinks.com HC Therapies 7 Cunninghame Drive Kilmarnock KA1 4UP Contact: Helen Cosgrove Tel: 07728821940 www.hcmassagetherapy.com Service includes therapeutic massages & trigger point therapy, relaxation & pamper services. Referred by New Horizons Creative Solutions John C Fergusson Shieldmains Farm Coylton Ayr KA6 6LZ Contact: John Fergusson Tel: 07771720167 Storage & distribution of animal feed. Referred by William Duncan & Co Kitchens by J S Geddes 10-12 West Netherton Street Kilmarnock KA1 4BU Contact: Mary Geddes Tel: 01563 530838 www.jsgeddes.com To design, supply & install quality ﬁtted kitchens to domestic & contract markets. Largs Chandlers Ltd Largs Yacht Haven Irvine Road Largs KA30 8EZ Contact: Jane Ashdown Tel: 01475 686026 www.largschandlers.co.uk Retail chandlery - stocking waterproof & leisure clothing, rope, wire, safety equipment, charts, nautical books, & nautical equipment.

10% off all goods excludes special offers & sale items Largs Hardware Services 5-7 Stanlane Place Largs KA30 8DA Contact: Peter Valerio Tel: 01475672634 www.largshardware.co.uk DIY retail outlet, art store & picture framing

Mesh Office Seating (UK) Ltd 2b-2c Green Street Darvel KA17 0AY Contact: Joyce Paterson Tel: 0845 652 0693 www.officechairs.co.uk Importing & distribution of high-end ergonomic ofﬁce seating Mindstore Brodies Consulting Services Ltd 1 Whinhurst House West Kilbride KA23 9PZ Contact: Alan Brodie Tel: 07710 326199 Delivery of MindStore performance excellence & personal development training seminars to SME's & public sector organisations. New Horizons Creative Solutions 43 Melville Street Kilmarnock KA3 7EW Contact: Susan Chan Tel: 07980849321 www.newhorizoncreativesolutions.co.uk Personal & Business Coach. NLP & Motivational therapist & consultant. De stress & hypnotherapy. Award winner with Association of Scottish Businesswomen for ‘Outstanding Contribution to Business’ and ‘Best Charity/Business Partnership’. OMB Consultancy Windyhall Fergushill Kilwinning KA13 7RF Contact: Mark Hodgetts Tel: 07956 516 076 www.ombconsultancy.co.uk Business support, project management, trade show organiser. Specialist knowledge of manufacturing operations and strategy. On Site Health Solutions Ltd 4 Wellington Square Ayr KA7 1EN Contact: Roseanne Savage Tel: 01292262770 www.oshsltd.co.uk Health surveillance at work, including pre-employment assessments, drug & alcohol testing.

10% discount on all services. Prestwick School of Motoring 30 Fairways View Prestwick KA9 2SZ Contact: Joyce Brown Tel: 07932765464 Driving school Robert Clark Photography 11 Kirkholm Avenue Ayr KA8 8LY Contact: Robert Clark Tel: 01292 287027 www.robertclarkphotography.co.uk Wedding & commercial photography

TCS Response 1 St Michaels Mount Kilmarnock KA1 2SA Contact: Paul Farren Tel: 0800 043 9371 Planned and Reactive work for all Home Care Services.

NEW MEMBERS

The Board of Directors wishes to take this opportunity to welcome these companies on recently joining Ayrshire Chamber of Commerce and Industry. Member to members discounts are highlighted.

The Post Box 24 The Cross Prestwick Post Office KA9 IAL Contact: Cherlene Cooper Tel: 01292 477354 Post office service, financial products & retail gift shop. Turnberry Wealth Management 15 Miller Road Ayr KA26 9NS Contact: Martin Brown Tel: 01292 267626 Financial advice Ultraclean 45 Berelands Road Prestwick KA9 2JT Contact: Robin Currie Tel: 01292 316553 Laundry & Dry Cleaners. Waiyin Hatton 22 Station Road Ayr KA7 4LL Contact: Waiyin Hatton Tel: 01292 500671 w_hatton@sky.com Beyond Expectations: inspiring & nurturing greatness. Westgale Ltd 63 Midton Road Ayr KA7 2TN Contact: Lisa Smith Tel: 0845 0707 670 www.westgate.co.uk Commercial Maintenance, Refurbishment, Trocal roofing experience in NHS schools retail, office and public centre. Winmat Limited 8 Northdoon Place Ayr KA74DH Contact: Ken Carson Tel: 01292 441771 Building and Civil Engineering project management and construction. WRK Solutions Ltd t/a Vehicles4Work.com 19 Park Street Kilmarnock KA1 2QF Contact: Patrick Kane Tel: 0771 891 9887 www.vehicles4work.com Specialist vehicle procurement service.

Referred by Create Communications

10% Discount (except on special offers)

Geronimo Sailing Clyde Marina Dock Road Ardrossan KA22 8DB Contact: Craig Perkins Tel: 07775 538 542 www.geronimosailing.com Corporate yacht charter company providing team building & away days

Marie Curie Cancer Care 5 Monkton Road Prestwick KA7 1AP Contact: Murray Easton Tel: 07798638151 www.mariecurie.org.uk End of life care to terminally ill patients in their own homes or in one of our hospices.

Green Assess (Renfrewshire) Connemara Main Street Howwood PA1 1AW Contact: David Whitelaw Tel: 0141 416 2680 www.greenassess.co.uk Energy assessors

Merchant Letting Ayrshire Ltd 95 Main Street Kilwinning KA13 6AW Contact: Carol Dickie Tel: 07817314250 www.merchantlettings.com Property Letting

Saxen Ltd 2b - 2c Green Street Darvel KA17 0AY Contact: Shirley Wallace Tel: 08456520455 www.office-furniture.net Online retailer of commercial & home ofﬁce furniture.

10% off all products on our websites Referred by Mesh Office Seating (UK) Ltd Su Casa Unit 4A Lorne Arcade Ayr KA7 1NS Contact: Lucas Barraud Tel: 0753 068 5129 www.sucasaayr.com Coffee house, bistro, arts venue & organic foods.

Vicki Fiddes Podiatry 9 Marina Road Prestwick KA9 1QZ Contact: Vicki Fiddes Tel: 01292 475302 www.vickifiddespodiatry.co.uk Provides a clinic based podiatry and chiropody service in Prestwick, Ayrshire. We also provide a home visit service throughout Ayrshire.

Young Mittz Goalkeeping Academy Young Mittz Ltd 50 Nursery Drive Kilwinning KA13 6EL Contact: Colin Stewart Tel: 01294 559283 www.youngmittz.co.uk Specialised goalkeeping coaching.

your ayrshire business autumn 2011

EVENTS DIARY

EVENTS ROUND UP Winter 2011

Providing you with the opportunity to meet contacts from the region and beyond. For more details and to book events please visit www.ayrshire-chamber.org or call 01292 678666 and speak to our events co-ordinator, Yvonne Munro. Prices shown are for Chamber members and include VAT, unless otherwise stated.

CTA- Whistle stop tour of Employment Law 17th January 8.30 - 11.00am Venue: Conference Suite Ayrshire Chamber Cost: Members £30 Tick Talk Speed Networking 26th January 5.30 - 7.30pm Host and sponsor: WESTBURN BUSINESS CENTRE, PRESTWICK Cost: Members £15 Wake up and Network 1st February 8.30 - 10.30am Host and sponsor: WESTSOUND RADIO STATION Cost: Members £15 CTA - How to Handle HR Issues with confidence (1) 8th February 8.30 - 11.00am Venue: Conference Suite Ayrshire Chamber Cost: Members £30 Behind the Scenes Factory tour at GE Caledonian 22nd February 10.15am - 12.45pm Host and sponsor: GE CALEDONIAN (Lunch will be served) Cost: £15 CTA- Business Development – Customer Service 29th February 8.30 - 11.00am Venue: Conference Suite Ayrshire Chamber Cost: Members £30

Annual Dinner 2012 2nd March 6.30 - 11.30pm Sponsored by: THE MACKENZIE HALL GROUP Host Fred MacAuley Tickets: £60 (plus VAT) CTA-Business Development Marketing 7th March 8.30 – 11.00am Venue: Conference Suite Ayrshire Chamber Cost: Members £30 Tick Talk Speed Networking 22nd March 5.30 - 7.30pm Host and Sponsor: JAMES WATT COLLEGE Cost: Members £15 CTA – Legal – Avoid an Employment Tribuanal 22nd March 8.30 - 11.00am Venue: Conference Suite Ayrshire Chamber Cost: Members £30 CTA – How to Handle HR Issues with Confidence (2) 10th May 8.30 - 11.00am Venue: Conference Suite Ayrshire Chamber Cost: Members £30

BOOK ONLINE www.ayrshire-chamber.org or CALL 01292 678666. Prices shown are for Chamber members and include VAT unless otherwise stated.

your ayrshire business winter 2011

by Chamber Events Co-ordinator Yvonne Munro After the summer break, Tick Talk Networking kicked off in August with an interactive session sponsored by Puffer’s Café, Irvine. Nearly 40 business people gathered at the maritime venue for a Tasteee finger buffet and refreshments before a speed networking session where delegates are guaranteed to speak to every delegate in the room! Continuing our very successful series of high calibre speakers we invited you to hear from Rob Woodward, CEO STV Group plc in September at the Piersland House Hotel, Troon. Over 70 members gathered to listen to the inspiring career path of Rob, providing an entertaining success story followed by lively debate from the audience. Nora Senior, MD Scotland, Weber Shandwick and Vice President of Scottish Chamber of Commerce and British Chamber of Commerce joined with members at the AGM, in September, kindly sponsored by the Gailes Hotel, Irvine. Members gathered to hear what the Chamber has achieved over the year, and Steve Brannagan handed over the chain of office to new President of the Board, Willie Mackie. After the formalities they enjoyed some informal networking and refreshments on the Roof Top Terrace. Businesses were encouraged to take part in the second Ayrshire Business Week which ran from 10th – 14th October. One of the highlights of the week was the Ayrshire Connections Business to Business Exhibition, this year attracting more than 90 exhibitors, 400 visitors and fully booked speed networking sessions. Guest speaker, Sir Tom Hunter, spent time visiting the exhibition before delivering a keynote speech focusing on I CAN attitude. Sir Tom Hunter commented, “Its heart warming to see such a community spirit amongst businesses.” Our popular Business Womens’ Networking Lunch was held at the picturesque Brig of Doon Hotel sponsored by Westfield Health and Westsound Radio. Over 60 ladies took time out their busy calendars to mix business with pleasure and welcomed guest speaker Fiona Lees, Chief Executive of East Ayrshire Council whose topic for discussion was: "Leadership in Challenging Times". Thanks also go to Costley and Costley Hoteliers for sponsoring the drinks reception and to Cake of your Dreams for providing table gifts. The Business Awards Gala Dinner was a complete sell out and an outstanding evening of celebration for Businesses in Ayrshire. To round up a successful week, Alf Young was our guest at the Park Hotel for a morning of debate on the economy and challenges facing business today. Alf facilitated a lively and informative debate with our members. In November the Ayrshire Hospice’s Education Centre was host to our regular MSP breakfast event. Aileen Anderson CEO of Ayrshire Hospice gave a warm welcome and overview of the hospice facilities, Martin Cheyne chaired the debate, encouraging discussion and questions to the panel of John Scott MSP, Adam Ingram MSP, Brian Cameron from Skills Development Scotland, who took questions from the floor. The impressive and recently refurbished Dumfries Arms Hotel, in Cumnock was venue host and sponsor to our networking evening in November. Members and guests enjoyed fabulous facilities and refreshments before the fun began with a facilitated session of networking. Our affordable Chamber Training Academy continues to run through out the year, with new sessions in HR and Marketing being added.