Air Cargo Terminal Services

UNIVERSITY OF KUALA LUMPUR BACHELOR OF AVIATION MANAGEMENT(HONS.) LOT 2891, JALAN JENDERAM HULU, JENDERAM HULU, 43800 DENGKIL, SELANGOR DARUL EHSAN.

Introduction to Air Transportation

AIRCARGO Presenters:

L/O/G/O

azmi bin abd ghani mohd aiman bin khalid nurni binti mohamad yusoff wan khairul salam bin wan muslimin Lecturer: professor haji

ahmad zahir bin mokhtar

Contents What is air cargo?

Types of basic services offered?

In Malaysia, who are providers of air cargo?

Types of freighters What are the unique services offered by MASKargo

Who are other service providers?

The trade association of air cargo in Malaysia What is AFAM? What are AFAM issues with MASKargo?

What are reasons for the problems? solutions Research methodology conclusion

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What is air cargo? • The total volume of freight, mail, and express

traffic transported by air. • Includes freight commodities of all kinds.

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Source: John G. Wensveen, Air TransportationA Management Perspective- 6th edition, 2007 Publisher: Ashgate

What are the basic services offered by air cargo?

1. Inbound 2. Outbound 3. transshipment

3

In Malaysia, who are the providers of air cargo?

MASkargo as main player in air cargo

4

What types of freighters used by MASkargo in their business?

• Boeing 747F – 110 tonnes

• B747P

–

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314 pax + 12-14 tonnes

What are unique services offered by MASKargo?

• Service – – – – –

Animal Hotel Priority Business Centre Express Handling i-secure i-port

• Technology – –

–

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E-Commerce Computerized Storage and Retrieval System(CSRS) • fully automated – German tech. big x-ray machine

Who are other air cargo service providers?

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What are trade associations for air cargo in Malaysia?

Air Freight Forwarders Association of Malaysia (AFAM)

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We focused on AFAM

Selangor Freight Forwarders Federation of Malaysia and Logistics Association Freight Forwarders (SFFLA) (FMFF)

Johore Freight Forwarders Association (JOFFA)

What is AFAM? • Air Freight Forwarders Association of Malaysia(AFAM).

• represents the freight forwarding industry.

• Cooperate with all Government Authorities and Autonomous Bodies.

• provide cooperation and input between AFAM members and the related Governments' Department.

Source: www.afam.org.my 9

What are AFAM issues with MASKargo?

• MASkargo practices double standard on their customers.

– Customer that give more profit will get better service.

• Not providing support to small companies • Emphasis too much on profit.

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What are the main reason for the problem?

1. Volume of cargo manage by freight forwarders.

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What are other reasons for the problem?

2. The business objective • To get profit

3. Follow strict regulation

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Solutions • Special express handling – For all

• Computerization – In business process eg: e-commerce, ordering and custom release.

• Have regular dialogue between MASKargo and AFAM members.

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Conclusion MASkargo & AFAM should not focused on small issues while they have to handle large and big business in order to increase the market share of Malaysia.

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Research Methodology.

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Visit at MASkargo KLIA

Everybody gave full attention to Mr. Ibrahim’s explanation on pallet used by MASkargo.

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Our lecturers, Madam Zawiah and Mr. Mazalan posed with trolleys in MASkargo’s warehouse

Our group members with MASkargo’s aircraft as our background.

Visit at MASkargo KLIA

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L/O/G/O