AMA Patron Profile Burns Pest Elimination2002 N Forbes Suite 180, Tucson, AZ 85745

By Peter Madrid

When Burns Pest Elimination opened its Tucson office in 1996, it wasted no time in becoming a member of the Arizona Multihousing Association.

Account Executive Matt Taylor said the vast opportunities AMA offers its members “immensely aided our growth as a company and also allowed us to share our professional knowledge/education with current and potential customers.

“Everything from assisting on committees, the many choices of events throughout any given year and the ability to build trusting relationships with individuals and partnerships between our businesses,” Taylor said.

Building those trusting relationships was even more important in 2020 as the COVID-19 pandemic devasted the economy.

“Not unlike most service companies, it was and still is a true test of our resiliency and the ability to act quickly if any of our employees, their family members and our clients became sick or even had a scare of contracting the virus,” Taylor said. “It has caused us to be on our toes with contingency plans on a daily basis not knowing what information we would be receiving each and every morning. To turn this around and look at it from how it will benefit us, it will make us much more efficient and agile once the pandemic is over.”

How has the Tucson office weathered the storm?

Having a true partnership with the industry, our clients, our vendor partners and the staff at the AMA has supported our growth each and every year.”

– Matt Taylor

“Being that we are a pest control operator, we were already inadvertently prepared given the need for using personal protective equipment on every service we provide,” Taylor said. “We just needed to expand the use of PPE from the moment we step out of our vehicles to ensure the safety of our customers, employees and family members.”

Industry groups are vital to the success of any business. How has Burns leveraged its standing in the Arizona multifamily community through its AMA membership?

“I feel it is safe to say that the membership within the AMA is comparable to having an extended family. Most of my friends are in this industry and who better to share in mutually beneficial partnerships than with your friends? Without the many opportunities of networking events, education classes and committees, I would never have the chance to build the relationships we currently enjoy or to begin new ones,” Taylor said.

Multifamily is one of the hottest property types in Arizona. And that’s good news for his company. Taylor explains that the multifamily industry is the largest division within Burns Pest Elimination.

“When we first became a member in the mid-90s, we were able to grow along with our clients and they also aided in the design of

our multifamily service programs tailoring our extensive services based on their needs,” Taylor says. “Having a true partnership with the industry, our clients, our vendor partners and the staff at the AMA has supported our growth each and every year.”

Personally, what does it mean to Taylor to be a member of AMA?

“From the moment I went to my first AMA event I felt welcomed into the ‘family,’” he says. “The friendships and connections I have made through meetings, networking events and charity functions is astounding. I’ve found the AMA to be a great resource both professionally and on a personal level. I haven’t found a single member that would not bend over backwards to help me out if needed.”