OUR VALUES Can do attitude
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Ready, willing & available to get the job done Strive to be better Embrace innovation & change
Strong team player
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Goal-focused, collaborative and achievement-oriented Honest, respectful and proactively supports others Take ownership & accountability for you actions
Surprise & delight our customers
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Enthusiastically engage customers with a passion to serve Exceed customer expectations Anticipate customer needs
Our journey to new Culture Values The COVID shutdown of 2020 paved the way for Three key things of importance were identified: many changes at Bankstown Sports. If we look at the positives, it was a chance for everyone to • Bringing a “can-do” attitude pause, reflect and plan for the future. One of the • Being a strong team player key focus areas during this time was the culture • Going out of our way to surprise and of our organisation. delight our members, guests and staff Culture Consultant Brian Dickinson facilitated a research project with the executive team to identify areas of weakness in our current employment team. He sat the group down and asked the question – what kind of people do we want to work with? What should we be looking for when we’re hiring?
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Annual Report 2020/21
These became the club’s new Culture Values that would lead a new, collaborative approach to our operations that every single staff member could be a part of. These Values now shape every single thing we do at the club.
