Compliance with Customer Standards

This topic assures legal compliance with relevant legislation governing product quality standards. It includes the mechanisms by which EHS-related standards are addressed across the product life cycle.

GRI 103-01, 103-02, 103-03: Management approach

Ongoing review of conformity to product requirements ensures that customer requirements for supply of products to agreed specifications are met in a timely and efficient manner.

Bapco has defined mutually acceptable processes for communicating effectively and efficiently with its customers and other interested parties. The processes ensure adequate understanding of the needs and expectations of its interested parties, and for translation into requirements for the organisation. These processes include identification and review of relevant information, and are required to actively involve customers and other interested parties.

Examples of relevant process information include:

• Requirements of the customer or other interested parties;

• Market research;

• Contract requirements;

• Competitor analysis; and

• Statutory or regulatory requirements.

Bapco requires its management to have full understanding of customer requirements, or other interested party, before initiating any action to comply. This understanding and its impact should be mutually acceptable to the participants.

The potentially hazardous nature of our hydrocarbon products requires strict adherence to the relevant national laws and international guidelines on safe production, storage, local distribution and export. We test for product quality at our onsite Refinery Laboratory to ensure that our products meet the required customer specifications and comply with applicable regulations.

We issue a Safety Data Sheet (SDS) for all our international products conforming to the European Commission Regulation (EC) No. 1907/2006 for the Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH), Annex II.

We maintain a comprehensive suite of standards governing product quality and safety which include:

• Risk assessment and hazard identification;

• Evaluation of product environmental impact;

• Occupational health and safety;

• Safety signs and signals and chemical classification and labelling;

• Medical surveillance for occupationally exposed workers; and

• Individual safety standards for hazardous compounds, such as for hydrogen sulphide (H²S).

Where applicable, our company standards use the United Nations Globally Harmonised System for the Classification, Labelling and Packaging of Chemicals (Amendments to Secondary Legislation) Regulations 2015.

GRI 416-02: Incidents of health and safety non-compliance

There were no non-compliances with regulations and voluntary codes during the reporting period.

GRI 417-01: Requirements for product and service information and labelling

All Bapco products that are considered hazardous under national and international laws are subject to labelling using SDS, detailing the composition, safety measures, handling and storage, physical and chemical properties, stability and reactivity characteristics, toxicological and ecological properties, disposal considerations, transportation and other regulatory information.

GRI 417-02: Incidents of non-compliance concerning product and service information and labelling

There have been no recorded incidents of non-compliance during the reporting period.

GRI 417-03: Incidents of non-compliance concerning marketing communications

There have been no recorded incidents of non-compliance during the reporting period.

GRI 418-01: Substantiated complaints concerning breaches of customer privacy and losses of customer data

There have been no recorded incidents during the reporting period.

GRI 416-01: Assessment of the health and safety impacts of product and service categories

We provide systematic and rigorous control of EHS across the life cycle of our products.

Life cycle of our products by activity

Life cycle activity Description

Bapco produces various hydrocarbon products from the refining of crude oil. New products are selected based on market demand but with careful consideration of the environmental, and health and safety impacts associated with their production and use.

Product concept

This includes evaluation of product environmental impact associated with refining activities during normal, abnormal and emergency situations and identification of control measures to prevent or mitigate identified impacts. It would not be possible to obtain the relevant licences to supply our products without the rigorous environment, occupational health and safety and process safety management systems which are implemented by Bapco.

Research

Certification

Once the required product specifications have been agreed with customers, developed products are not subject to additional research and development.

Additional product certification is not required. However, Bapco is certified to ISO 9001:2015, ISO 14001:2015, ISO 22301:2012 and ISO 45001:2018.

Production

Refining activities are tightly controlled through the identification of Fire, Lightning, Explosion, and Act of God risks and the associated safety critical elements that mitigate loss of containment or other accident scenarios. Our process safety management system helps mitigate loss of containment events that can lead to employee injury, environmental damage or asset damage.

Our ISO 45001 Occupational Health and Safety Management System is used to prevent or mitigate hazards leading to employee harm.

Marketing & distribution

Disposal & recycling

Our product EHS risks are communicated to our customers through SDS conforming to the requirements of Annex II of the Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) Regulations.

Our SDS include relevant information on safe disposal and recycling, where applicable.