Annual Report 2013

[ Shaping Our Future ]

Annual Report

YEAR ENDED 30 JUNE 2013

Our Vision

Our Values

To be a passionate, innovative, Christian organisation, bringing life-transforming care to our clients.

• M utual respect and trust in all relationships

Our Mission

• S tewardship of the resources and responsibilities in our care

To express Christ’s love as we serve individuals, families and people in the community who have unmet spiritual, emotional or physical needs.

• I ntegrity and the highest ethical standards

• C ommunication that is open, consistent and two way • C ontinuous improvement in all we do • P erformance with recognition for results • C reativity, co-operation and commitment in the workplace

Cover: The Gracewood Community, Kellyville.

BCS Annual Report 2013 | vision, mission, values

ABN 90 000 049 525

Contents Our Chairman’s Report

3

Our CEO’s Report

5

Working to Strengthen Our Christian Foundations

7

Our Strategic Plan

8

Our Geographical Service Coverage

10

Our Service Footprint

12

Our Volunteers

14

Working at BCS

15

LifeCare

17

Community & Social Housing

21

Aged Care

23

Our Commitment to Environmental Sustainability

28

Our Members

30

Our Executive Committee

31

Our Board of Directors

32

Financial Summary

34

Our Valued Partners

36

contents | BCS Annual Report 2013

1

[ Leadership ]

Delivery of industry leading care and wellbeing outcomes for our clients.

2

BCS Annual Report 2013 | our chairman’s report

Our Chairman’s Report The Residential, Home Care, Housing and Retirement Village aspects of our aged care division continue to thrive as a significant outworking of the BCS mission across NSW and the ACT. The Board extends its deep appreciation for the sacrifice and commitment demonstrated on a daily basis by the people who serve and contribute to the successful operation of our aged care services.

“May our Lord Jesus Christ himself and God our Father, who loved us and by his grace gave us eternal encouragement and good hope, encourage your hearts and strengthen you in every good deed and word.”

2 Thessalonians 2:16-17 On behalf of the Board and staff of Baptist Community Services - NSW & ACT (BCS), I take great pleasure in presenting the Annual Report for the year ending 30 June 2013.

The theme of this year’s Annual Report is ‘Shaping Our Future’, a phrase that captures the reality of the change rapidly occurring in our communities and in the sector of which BCS is part; that of caring for people. In choosing this theme we also acknowledge that under God’s direction our individual and corporate efforts can and do have a significant impact on the future.

As we reflect on what has been achieved throughout 2012-13 I am pleased to report that there is much to be thankful to God for across both our aged care and community service operations.

The Board is delighted that the reach of this work is being further developed through new home care packages, the beginning of operation of The Gracewood Community this year at Kellyville, and the new residential aged care facility under construction at Griffith in the ACT. As this work expands, our primary concern remains focused on the quality of the care and services we provide, the relationships we develop, and the manner in which we honour those whom we serve.

Of no less significance is the work of BCS LifeCare staff as they reach out in support of people living with disadvantage, in poverty or on the margins of our society. These people continue to be at the heart of our mission and therefore a group to which the Board remains firmly committed.

As BCS pursues its vision to transform lives, we are once again indebted to our dedicated CEO and committed Executive Committee.

I pay tribute to my fellow Directors, who, in a volunteer capacity have faithfully given so much of their time and continue to dedicate themselves to the oversight and strategic direction of BCS.

I particularly wish to thank retiring Directors Deborah Boston, Gary Lear, Alan Rice and Paul Watkins who together have contributed some 34 years of dedicated and committed service to the work of BCS. I again express my gratitude to Judith Carpenter who, as Deputy Chair has given me her ongoing support and encouragement.

We acknowledge the financial support provided by the Federal and State Governments during the past year. As the Living Longer Living Better aged care reforms are implemented BCS is doing all it can to adapt to the funding challenges being presented while maintaining the highest standard of care for our residents and clients.

Finally, as you take the time to review this year’s Annual Report, I ask you to join with me in giving thanks to our gracious Lord for all that has been achieved. We commit the future to Him, confident that under God BCS will continue to grow and prosper. We seek to leave an imprint of the love of Christ on the lives of those for whom we care – the frail elderly, the poor, the marginalised and the underprivileged.

Dr Graham Henderson Chairman of the Board

our chairman’s report | BCS Annual Report 2013

3

[ People ]

Investing in people and culture development to enhance care.

4

BCS Annual Report 2013 | our CEO’s report

Our CEO’s Report LifeCare Division.

Therefore, as God’s chosen people, holy and dearly loved, clothe yourselves with compassion, kindness, humility, gentleness and patience.

Colossians 3:12

I am pleased to report that alongside this significant change in structure BCS has still managed to achieve many significant milestones. A highlight this year has been celebrating the beginning of operation for The Gracewood Community at Kellyville. This 73 unit retirement living complex offers state of the art 1, 2 and 3 bedroom living apartments with the added bonus of having the BCS Home Care Centre based on site for easy access to additional support if required. It gives me great pleasure to see those who have already taken up residency at Gracewood enjoying their new home, but also the facilities, environment and community this village offers.

This past year has been one of positive change for BCS as together we have taken significant steps in ‘Shaping Our Future’.

The aged care industry has been undergoing a significant change and, as one of Australia’s major providers, BCS wants to make sure we are responding flexibly and effectively in an increasingly competitive and demanding environment. The outcome of this process has been a renewed focus on a range of strategic priorities which are further explored throughout this annual report, but particularly in the pages outlining BCS’ Strategic Plan.

Having begun construction in May 2012 the development of a new 160 bed aged care facility at Griffith in the ACT is also progressing well, due for completion and occupation in early 2014.

The primary outcome from the Strategic Planning process was a move in the first half of 2013 from a Regional Structure to a Business Streams structure. The four Business Streams are Residential Care, Home Care, Housing & Retirement Villages, and our

During this last year BCS LifeCare also took some time to review its areas of focus and to implement a Board-endorsed strategy developed for LifeCare. This has involved the identification of four core services operating in geographic clusters to address the multiple and complex

This past year BCS aged care also celebrated the re-accreditation of 6 of our Residential Aged Care Facilities, and success in the Quality Reporting round for 8 of our Home Care Centres. It is also worth celebrating that following the latest round of Home Care packages being announced BCS is the largest provider of home care across NSW and the ACT.

needs of people experiencing disadvantage and distress: social housing support, social inclusion, counselling and LifeCare chaplaincy.

All this would not have been possible without the ongoing commitment, dedication and passion of the many staff and volunteers across NSW and the ACT who continue to serve our clients’ care needs.

I also want to acknowledge the contribution made by the Executive Committee at BCS over this past year. Their continued support and commitment to the mission and vision of BCS is vital in enabling BCS to grow and develop to be a leading not-for-profit service provider.

Alongside the Executive Committee I want to thank our Board of Directors who devote many hours in their support of the Organisation and as they chart the direction for BCS. Lastly, thank you to all our members, church partners, donors, and corporate supporters for the part you play in promoting and sharing the mission of BCS. I hope as you read this Annual Report you can embrace the passion we share in seeing genuine wellbeing achieved for our clients and their families and carers, as well as for our many staff and volunteers who serve so willingly day by day.

Ross Low Chief Executive Officer

our CEO’s report | BCS Annual Report 2013

5

[ Mission ]

Meeting the unmet needs of people across our communities.

6

BCS Annual Report 2013 | working to strengthen our christian foundations

Working to Strengthen Our Christian Foundations Baptist Community Services – NSW & ACT (BCS) was formed in 1944 with the vision of expressing the love of Jesus to people in need, and in 2013 this calling remains at the very heart of BCS as an organisation.

During 2012-13 BCS has worked to strengthen our commitment to our Christian Foundations through partnerships at a National, State, and local level.

At the National level BCS is active as part of the Baptist Care Australia network. Baptist Care Australia is the peak body representing Baptist Care agencies in each of the states and territories throughout Australia.

BCS is represented on this board by the CEO, a Company Secretary role, individual staff members of BCS and through chairing and participating in Circles of Excellence working groups.

BCS Partnership Development and Community Relations units again produced a DVD for use by churches on BCS Sunday, planned for the first Sunday of November each year. With the focus on active engagement, a number of our regular supporters were asked to share why they were involved through praying, giving or volunteering and their responses were used as voiceovers for the DVD. Churches were sent resources including the DVD, bulletin cover, promotional brochure and reproducible prayer information sheets highlighting how people could further pray, give and volunteer in support of BCS ministries. A number of staff were also involved in speaking at churches during October/ November as part of individual church BCS Sunday services.

• D ural District Baptist Church Out of the Wood, Into the Works, a mentoring program providing young men from Juvenile Justice backgrounds the opportunity to learn wood and metal working skills alongside the men’s shed ministry of the church

BCS Connect Grants

• T anilba Bay Baptist Church Pete’s Kitchen provides an evening meal once a week to people from the community with church members engaging visitors in conversation and developing relationships

BCS is also very active with the NSW & ACT Association of Baptist Churches. This Association represents Baptist Churches throughout the State and Territory and is headed by a Council on behalf of the Assembly. The CEO of BCS is a member of the Association leadership team which allows representation of BCS as an agency but also input from the Baptist churches into the direction of our organisation.

Through Connect Grants of up to $5000, BCS partners with local Baptist Churches to reach out into the community to express Christ’s love in practical ways. Since 2002, BCS has administered over $401,000 to churches in support of new initiatives. In November 2012, 7 churches received BCS Connect Grants to assist in the development of community-focused ministry projects.

BCS has partnered with Baptist churches through the following key ministries:

• A rmidale District Baptist Church Christians Against Poverty (CAP) project providing a foundational course in money management

BCS Sunday and Promotional DVD Building on the positive response to the BCS Sunday DVD productions in previous years the

• C ampsie Baptist Church Community Connections, ESL classes for parents as well as child minding facilities

• H erons Creek Heritage Community Chapel The establishment of a community E-bulletin and website to connect the disbursed Herons Creek area with each other with the local church community the central focus of care and reaching out • R iverside Church Community Garden with disabled access providing opportunities for the church and local communities to connect with the garden as the central focus

• W arilla North Baptist Church Common Ground, a project establishing Community Arts and Parenting Workshops and providing opportunities for people to learn how to be involved in community development and transformation from a Christian perspective To learn more about this program, please visit: http:// www.bcs.org.au/GetInvolved/ BCSConnectGrants.aspx.

working to strengthen our christian foundations | BCS Annual Report 2013

7

Our Strategic Plan Shaping Our Future Throughout this past year a number of important and exciting changes were announced across BCS. During this period our senior leadership team, along with a number of senior operational managers, undertook a thorough strategic planning review process. This review was necessary to establish BCS’ priorities in the light of expanding community needs and significant changes in residential and home care services, linking in with government policy directions under the Living Longer Living Better program. The BCS Board approved the updated strategy in February 2013.

The aged care industry has been undergoing significant change and, as one of Australia’s major providers, BCS wants to make sure we are on the front foot to respond flexibly and effectively in an increasingly competitive and demanding environment.

The outcome of this process is a renewed focus on a range of strategic priorities including:

8

BCS Annual Report 2013 | our strategic plan

• F urther expanding our expertise in dementia and palliative care, along with creating a Centre of Dementia Excellence.

• I ntroduction of an electronic clinical care system and additional assistive technology across all of our residential facilities.

• P rioritising growth in Home Care with enhanced use of technology, and the development of a centralised intake and management system, including a Contact Centre.

• I ncreasing fee-for-service options in both Home Care and Residential.

• I ntegrating training arrangements into one BCS-wide operation.

BCS undertook a number of structural changes to enable the effective execution of these priorities, and provide a strong base for the next stage of our journey.

The increasing specialisation of our business areas is best served by a new organisational model based on a Business Stream Framework to replace the current Regional Model.

BCS will continue to maintain the good integration services across our programs at the local level.

The four new operational Business Streams are: • Residential Care

• E xpanding our Retirement Village profile in recognition of the growth in desirability of this type of housing, and the importance of integrating appropriate accommodation with the delivery of in-home services.

• Home Care

• L ifeCare focusing its services on social housing, social inclusion and counselling within geographic clusters of services.

• Corporate

• S treamlined financial services to effectively support operational performance.

• Housing & Retirement Villages • LifeCare Supporting these streams are: • Executive • Strategic Implementation

Whilst the Regional structure has served us well for over five years, and has enabled significant growth across all of our activities, a Business Streams structure will provide us with the specialisation and flexibility to effectively respond to increasing community demand and changing government policy.

deliver quality care to our clients BCS needs to be able to move with these changes, especially in the way we provide the vital supports to our operational services. Unless these supporting structures are firmly in place, BCS will not be able to deliver the heart of what we are about: quality, mission-driven care.

Throughout this restructure our eyes were very firmly directed to finding ways to more effectively deliver quality care efficiently and sustainably. BCS operates within an environment undergoing substantial change, due both to the changes in Government policies and the significant increases in demand for aged care services. In order to

In all this we trust God to provide for our needs, but also acknowledge our responsibility to be faithful with what He entrusts to us. Everything BCS is doing through this process is focussed on more effectively and efficiently delivering better care and support to our clients, and fulfilling our Mission to meet the needs of

Home Care

Residential Care

Executive

people across our communities.

BCS has an exciting future and is grateful to God for the strength and quality of our great teams across the organisation. This gives us confidence these changes will set a foundation for BCS to be meeting the unmet needs of our communities with renewed vigour, expertise and passion.

The BCS Geographic Service Coverage is represented visually on pages 10 and 11. The full BCS Service Footprint capturing our operational divisions is listed on pages 12 and 13.

Housing & Retirement Villages

Corporate

LifeCare

Strategic Implementation

our strategic plan | BCS Annual Report 2013

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Our Geographical Service Coverage 11 38 52

9

60

8

10 17

59

6

14

24

65 28

25 16

21

43

35

39

47 46

26

13

5 20

61

45

GREATER SYDNEY

67

30

7

55 41

49 66

3

23

4

50 44

15 12

29

22

40 62

36

18

57

32

19

42

63 27

33 31

37

64 53 34

54

58 56

1

51

48

KEY Areas we service in NSW Areas we service in Sydney Areas we service in ACT 1. ACT 2. Ballina 3. Bathurst 4. Bland 5. Blayney 6. Bogan 7. Boorowa 8. Bourke 9. Brewarrina 10. Broken Hill 11. Byron 12. Cabonne 13. Carrathool 14. Central Darling 15. Cessnock 16. Cobar 17. Coonamble 10

18. Coolamon 19. Cootamundra 20. Cowra 21. Dubbo 22. Dungog 23. Forbes 24. Gilgandra 25. Gloucester 26. Gosford 27. Goulburn Mulwaree 28. Greater Taree 29. Great Lakes 30. Griffith 31. Gundagai 32. Harden 33. Junee 34. Kiama

BCS Annual Report 2013 | our geographical service coverage

35. Lachlan 36. Leeton 37. Lockart 38. Lismore 39. Maitland 40. Mid Western Regional 41. Murrumbidgee 42. Narrandera 43. Narromine 44. Newcastle 45. Oberon 46. Orange 47. Parkes 48. Palerang 49. Lake Macquarie 50. Port Stephens 51. Queanbeyan City

52. Richmond Valley 53. Shellharbour 54. Shoalhaven 55. Temora 56. Tumut 57. Upper Lachlan 58. Wagga Wagga 59. Warren 60. Walgett 61. Weddin 62. Wellington 63. Wingecarribee 64. Wollongong 65. Warrumbungle 66. Wyong 67. Young

2

Greater Sydney Local Government Area Service Coverage

HAWKESBURY

HORNSBY

BAULKHAM HILLS

PITTWATER

BLUE MOUNTAINS

HUNTERS HILL KU-RING-GAI

WARRINGAH

BLACKTOWN

MANLY WILLOUGHBY

RYDE

PENRITH

LANE COVE

NORTH SYDNEY

MOSMAN

PARRAMATTA CANADA BAY

HOLROYD AUBURN

LEICHHARDT BURWOOD ASHFEILD SYDNEY STRATHFEILD MARRICKVILLE CITY

FAIRFEILD

WOOLLAHRA WAVERLY

CANTERBURY LIVERPOOL

BANKSTOWN

ROCKDALE

BOTANY BAY

RANDWICK

HURTSVILLE KOGARAH CAMDEN

SUTHERLAND

WOLLONDILLY

CAMPBELLTOWN

our geographical service coverage | BCS Annual Report 2013

11

Our Service Footprint Residential Aged Care BCS Aminya Centre BCS Caloola Centre BCS Carey Gardens Centre BCS Cooinda Court BCS Dorothy Henderson Lodge BCS George Forbes House BCS Hayfield Court BCS Kara Centre BCS Kularoo Centre BCS Maranoa Centre BCS Mid Richmond Centre BCS Morling Lodge BCS Morven Gardens Centre BCS Niola Centre BCS Orana Centre BCS Shalom Centre BCS Waldock Centre BCS Warabrook Centre BCS Warena Centre BCS Yallambi Centre

Home Care Baulkham Hills Wagga Wagga Canberra Macquarie Park Macquarie Park Queanbeyan Carlingford Mayfield Forster Alstonville Coraki Canberra Leura Parkes Point Clare Macquarie Park Carlingford Warabrook Bangor Carlingford

Housing and Retirement Living BCS Aminya Village BCS Clinton Place BCS Illowra Place BCS Kitty Doyle BCS Maranoa Village BCS Merindal Hamlet BCS Warena Village BCS Willandra Village BCS Wingara Hamlet The Gracewood Community

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Baulkham Hills Goulburn Lismore Five Dock Alstonville Glenbrook Bangor Macquarie Park Springwood Kellyville

BCS Annual Report 2013 | our service footprint

BCS Care Centre – Broken Hill

BCS Care Centre – Canberra

BCS Care Centre – Central Coast

BCS Care Centre – Central West

BCS Care Centre – Cumberland

BCS Care Centre – Goulburn

BCS Care Centre – Hills District

BCS Care Centre – Hunter

BCS Care Centre – Illawarra/Shoalhaven BCS Care Centre – Macarthur

BCS Care Centre – Mid North Coast BCS Care Centre – Mid State

BCS Care Centre – Murrumbidgee BCS Care Centre – Nepean

BCS Care Centre – Northern Rivers BCS Care Centre – Northern Sydney

BCS Care Centre – Queanbeyan

BCS Care Centre – Riverina

BCS Care Centre – Seven Hills

BCS Care Centre – South East Sydney BCS Care Centre – Southern Highlands BCS Care Centre - South West Sydney BCS Care Centre – Wisemans Ferry

Broken Hill Canberra Kariong Cowra & Parkes Auburn Goulburn Kellyville Adamstown Nowra Harrington Park Tuncurry Dubbo Griffith Penrith Alstonville Macquarie Park Queanbeyan Wagga Wagga Seven Hills Sutherland Bowral Liverpool Wisemans Ferry

Day/Overnight Respite Care BCS Blue Gum Cottage BCS Bushman’s Centre BCS Hunter Based Day Care BCS Nukara Respite Centre BCS Towner House BCS Tumut Day Respite Centre BCS Victoria Centre BCS Willmette Cottage The Gracewood Day Respite Centre

Taree Parkes Warabrook Willoughby Wagga Wagga Tumut Forbes Carlingford Kellyville

LifeCare Relationship Services

No Interest Loan Scheme (NILS)

BCS Chisholm Care

BCS LifeCare Relationship Services BCS LifeCare Relationship Services BCS LifeCare Relationship Services

BCS NILS - Broken Hill BCS NILS - Campbelltown DV BCS NILS - Dubbo BCS NILS - Lake Macquarie BCS NILS - Newcastle BCS NILS - Sutherland BCS NILS - Warilla North BCS NILS - Wellington

Illawarra/ Macarthur Bankstown Campbelltown Central Coast Care & Housing for the Aged, Tuggerah

Social Inclusion BCS Darcy House BCS LifeCare Connect - MayCare BCS Petersham Centre BCS StreetCare BCS Warilla North Community Centre

Port Kembla Mayfield Petersham Newcastle Warilla

Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life

Beresfield Dubbo Hornsby Heights Jannali Raymond Terrace Wallsend Wellington Windale

Broken Hill Campbelltown Dubbo Windale Mayfield Jannali Warilla Wellington

Step Up Loan Scheme BCS Step Up Loan Scheme BCS Step Up Loan Scheme BCS Step Up Loan Scheme BCS Step Up Loan Scheme

Dubbo Canberra Newcastle Warilla North

Pastoral Care BCS AgeCare Chaplaincy

BCS LifeCare Chaplaincy

BCS LifeCare Chaplaincy

BCS LifeCare Chaplaincy

Across Aged Care Streams Across LifeCare Streams Corrective Services Hospitals

Other BCS Services BCS Care Call BCS Catering Solutions BCS Home Modification and Maintenance BCS Support Services

Macquarie Park Granville Prestons Epping

our service footprint | BCS Annual Report 2013

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Our Volunteers Centres, providing pastoral care, serving customers at Food 4 Life stores and enabling street outreach to those who are homeless or living on the margins.

BCS staff also offered their valuable time as volunteers on Christmas day to distribute more than 150 hampers to residents living in Macquarie Park and Carlingford who did not have family visiting that day. Linden, the manager on duty at BCS Shalom Centre commented that, “the hampers not only brought great pleasure to the Residents and visitors who were present, but also to the staff who were witness to such generosity and pure acts of love. The smiles and expressions of appreciation and respect will never be forgotten.”

A Heart To Give Everyone has the potential to give of their time for no more reward than the smile on another’s face.

During the past 12 months more than 1000 people have sacrified one of their most precious commodities, time, to make a difference in the lives of BCS clients.

Over this past year volunteers have made a difference in the lives of those in our Residential Aged Care facilities by playing music, organising board games, sitting and talking to a client over a cup of coffee or driving a bus full of people to a nice location for a picnic lunch. Gary is one volunteer who has done just that for 25 years at BCS Aminya Centre.

Every Wednesday he fills a bus with residents, patiently helping them on and off, pushing wheelchairs as

14

BCS Annual Report 2013 | our volunteers

needed and acting as head chef at the BBQ lunch.

Volunteers have also been an essential part of the BCS Home Care programs by providing additional social support activities throughout NSW and the ACT. People like Vera who has volunteered for the past 7 years by visiting social support clients at home, transporting and accompanying them while they do grocery shopping, and providing company while at social group outings. Vera currently has 7 clients and spends 15 hours a week volunteering.

Volunteers continue to support many people who are part of BCS LifeCare programs. They assist people through cooking and organising games in Community

To celebrate this amazing service being offered across our network BCS used National Volunteers week to say ‘thank you’! During National Volunteers Week over 800 volunteers were recognised and presented with certificates at morning teas and lunches hosted by the staff they work alongside each day.

BCS appreciates the effort people have to go to when they join with us as a volunteer. Over the past year we have worked hard to streamline the process of recruitment, orientation and training of volunteers. Our hope is that the policies and procedures in place will help to guide and protect each valued volunteer as they offer their time, skills, care and love in support of the BCS mission.

Working at BCS Over 4000 employees make up the ‘BCS team’. The organisation’s strong and committed workforce is doing more than just a job; these people are making a difference in the lives of thousands of BCS clients each and every day.

Throughout this year BCS has invested in a Graduate Registered Nursing program, staff recognition and rewards initiatives, and promotion of the careers pathway opportunities at BCS.

Graduate Registered Nursing Program 2013 In February and March 2013 BCS launched a Graduate Registered Nursing Program for newly graduated Registered Nurses. The benefits of a Graduate Registered Nursing Program for BCS and our staff are threefold:• R ecruitment Strategy for new graduates. The program has the potential to attract newly graduated external applicants to BCS • C areer Pathway for existing staff. Existing staff in BCS who are studying towards a BA Nursing can complete the Graduate RN program to fast track their careers • S uccession Planning. Staff who are newly qualified RNs can through the program be mentored and coached into Care Team Manager positions.

BCS’ Graduate RN program is a two-year program aimed to support new graduates gain the experience they need through coaching, mentoring, education and training.

The program consists of four rotations in the first year and three extended rotations in the second. At the end of the program participants have the potential to achieve a Graduate Certificate in Aged Care and/or apply for a Care Team Manager Position with BCS.

BCS Employee Awarded ACT Enrolled Nurse of the Year BCS employee Karen Mulquiney won the 2013 ACT Enrolled Nurse of the Year Award. Karen works at BCS Morling Lodge in Red Hill and has been with BCS for 8 years. What made this award more impressive, for both Karen and BCS, is that her nomination was made by an external agency impressed by the level of dedication and standard of care Karen displays.

The ACT Nursing and Midwifery Excellence Awards acknowledge excellence and honour the achievements and contribution of nurses and midwives to the health and wellbeing of community.

Recognising and Rewarding BCS’ Inspire Awards Program, established in 2008, recognises and values staff and volunteers at BCS who go the extra mile, show consistent commitment and

dedication, and demonstrate role model behaviour.

The program has been intentionally developed with an inclusive nomination process, allowing any staff member or volunteer to nominate a colleague.

One of the key dates in the BCS calendar is the BCS Annual Celebration Dinner, which takes place in December. This year 20 staff who achieved an Inspire Level Three ‘Outstanding Service’ award dined with the Board of Directors and the Executive Committee as they celebrated and were recognised as having attained a Level Four ‘Excellence’ Inspire award.

Our Most Important Resource At BCS, our employees are our most important resource and we take their careers seriously.

We provide a working environment and culture that supports employees in their career, including ongoing employee development, career pathway opportunities, work/life balance, generous leave entitlements and competitive remuneration and benefits including salary packaging.

Visit our website for career opportunities across NSW and the ACT today. http://www.bcs.org.au/Careers. aspx

working at bcs | BCS Annual Report 2013

15

[ Hope ]

Addressing the needs of people experiencing disadvantage and distress.

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BCS Annual Report 2013 | LifeCare

LifeCare Offering Hope BCS LifeCare has given further shape in 2012-13 to our distinctive mix of services, offering hope to people living with disadvantage and distress in identified communities.

Our core capabilities in offering hope in addressing complex needs, through integrated crisis and longer-term responses, have been strengthened. Strategic withdrawals from some service areas have further sharpened the focus of our programs.

In the Illawarra, Petersham and Newcastle areas, hope has been experienced as clients have been welcomed into safe spaces where meals are shared, lives are connected and community is built.

Microfinance loans have provided a way out of a crippling debt spiral and a path to participation in mainstream finance, from Wellington in the Central West to Warilla North in the Illawarra.

From our sites at Bankstown, Tuggerah and Campbelltown counsellors have worked with clients experiencing domestic and family violence to promote safety and wellbeing. Chisholm Care staff have provided supported accommodation for women and children escaping domestic violence as they rebuild their lives and find a new future in south-west Sydney and the Illawarra. Chaplains have provided pastoral care and helped people discern the activity of God in their lives.

Sharper Focus As BCS continues to reach out to the Australian community and meet unmet needs, we believe that our

capacity and strength in the child, youth, and employment training areas of the sector is limited. We believe there are organisations that are better placed and equipped to provide the most suitable support and management of these specialised areas.

After much consideration, prayer and analysis of BCS’ LifeCare ministries a strategy has been developed for LifeCare, involving the identification of four core services, operating in geographic clusters to address the multiple and complex needs of people experiencing disadvantage and distress: social housing support, social inclusion, counselling and LifeCare chaplaincy. Implementation of the refined strategy and new divisional structure formally commenced on 11 June 2013.

A sharper focus and higher level of staff engagement in service planning and financial management is already evident.

A Baptist Counselling Service was established by BCS in 1977.

Counselling will continue to focus on domestic violence work with additional responses to promote social inclusion – helping people to feel welcomed, safe and valued.

In addition to the identification of four core service areas, reviews of two other service types; microfinance loans and the affordable food program, Food 4 Life, has been ongoing in 2012-13. The goal of these evaluations is to assess client outcomes and a sustainable business model respectively.

The Food 4 Life outlet in Hunter

St Newcastle, the first outlet for Food 4 Life when established in 2007, was closed in September 2012. The Dubbo Food 4 Life outlet completed the first full year of trading in February 2013 and has experienced strong client demand, including an effective synergy with microfinance loans provided at the same site. Affordable food operations at Windale, on the western outskirts of Newcastle, have been increased and other services in the LifeCare model will be added to the Food 4 Life outlet located at this site, including chaplaincy. The Food 4 Life outlet at Crystal Street Petersham (formerly an Opportunity Shop) ceased operations in June 2013.

Chaplaincy, BCS links to churches and involvement in these current community programs will be continued as other opportunities are explored within the boundaries of the LifeCare strategy, client groups and budget constraints. At the end of June 2013, operational management of the Jannali Food 4 Life outlet was transferred to Oyster Bay Christian Church at their request, with BCS providing support and food supplies.

Strategic Withdrawal As part of the strategic planning process assessing strengths, sector trends, growth potential and the needs of staff and clients BCS has implemented a number of decisions to exit some current LifeCare service areas. These decisions will enable LifeCare to focus on a tighter mix of services and build effective linkages that more effectively serve the multiple needs of our clients.

LifeCare | BCS Annual Report 2013

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Farewell to BCS Food 4 Life and Community Shop at Crystal Street, Petersham – June 2013.

LifeCare Employment Ventures, a highly regarded supported employment service for people living with a psychiatric disability, based at Mayfield, was transitioned to an approved provider, Endeavour Industries, in December 2012.

A long history of excellence for BCS in the provision of child care concluded in January 2013.

Operations at Northmead (a long day care centre operated in partnership with Parramatta Baptist Church) and Auburn (a pre-school kindergarten operated in partnership with Auburn Baptist Church) were transferred to a Christian child care organisation, Integricare. Both transitions were

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BCS Annual Report 2013 | LifeCare

carefully managed, with minimal impact on the children, their families and our staff.

A decision to withdraw from youth services, involving supported accommodation for at-risk youth at Pathways (Wyong) and Leith House (Pennant Hills), was communicated to the Department of Family and Community Services in November 2012. The Pathways service and current residents transitioned to another provider selected by Family and Community Services, Challenge Community Services, on 1 October 2013. Leith House residents were placed with other accommodation providers and the property was returned to

Housing NSW on 30 September.

Service Initiatives & Achievements In the 2012-13 financial year BCS microfinance programs provided loans worth more than $1.4 million.

BCS LifeCare is recognised as a lead agency by the coordinating organisation, Good Shepherd Microfinance. BCS LifeCare is one of 260 community organisations, accredited by Good Shepherd Microfinance, involved in the provision of loans with low (StepUp) and no (NILS) interest to people living on low incomes.

The network involved in the provision of the No Interest Loans

Scheme (NILS), is an impressive example of cooperation between government, corporations and community service organisationse.

The service is provided through partnerships with National Australia Bank, Good Shepherd Youth and Family Services, Sydney Water, Essential Energy, NSW Department of Services, Technology & Administration and the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA). Our Mission and Values align with the priority and focus of Good Shepherd Microfinance, Australia’s largest microfinance organisation, for people struggling with disadvantage and marginalisation, particularly women.

BCS LifeCare staff hear the stories of clients and affirm their value – the connection is much more than a transaction. Loans are provided to successful applicants to assist them in paying bills, buying everyday household items and enabling them to escape the debt cycle.

Our loan volume continues to grow as does the reach of the service.

A customised NILS program has been developed at Campbelltown, addressing the particular needs of women escaping domestic violence. History was made in the opening of the first LifeCare service in the ACT in 2012-13, with the commencement of a low interest loan scheme, StepUp. Recent client outcomes for the StepUp scheme include an 85 year old woman who was supported to remain in her own home by having her roof repaired, a single mother who was successful in gaining part-time employment and a disability client who gained improved mobility. BCS is now

ranked as the second largest NILS provider nationally and is the largest provider in NSW. In addressing domestic and family violence, LifeCare Relationship Services continues to work with perpetrators and takes up opportunities to foster professional networks that build the capacity of other providers of Men’s Behaviour Change Programs.

BCS LifeCare has been successful in a request for funding from the Violence Prevention Coordination Unit of Women NSW to develop an ongoing formal network of accredited services. This network will connect agencies providing services that respond to men’s use of violence and will also promote collaboration regarding the safety of families. Counselling staff also contribute to sector development through lecturing involvement with Masters of Counselling students at Morling College.

in the Hunter, BCS LifeCare achieved excellent client outcomes through the efforts of the Community Outreach Team, achievements acknowledged by Housing NSW and supported with an extension of some funding in 2013-14. A client case management tool developed by the Community Outreach Team will be used in other LifeCare programs, to build smoother connections between different services accessed by clients.

The development of a strategy to offer hope to clients and communities through clusters of linked services will enhance our capacity to work with people to assist them in developing their strengths and making new choices.

LifeCare staff and volunteers stand alongside people who experience multiple and complex needs.

Together we are making a lasting difference.

As part of the Reaching Home initiative to address homelessness

Step Up Loans Program Launch, ACT – April 2013.

LifeCare | BCS Annual Report 2013

19

[ Growth ]

Expanding our provision and support of Community & Social Housing.

20

BCS Annual Report 2013 | community & social housing

Community & Social Housing Social Housing was identified as one of four core services for the LifeCare Division through a strategic planning process in 2012-13. The service model was subsequently modified with the creation of a new Division in BCS, that of Housing and Retirement Living. A joint approach to Social Housing will be followed in 2013-14 at three sites – Goulburn, Lismore and Five Dock. Under this model LifeCare will focus on client support services including chaplaincy, with Housing and Retirement Living providing site management.

The new Housing & Retirement Living Division reflects the BCS view of housing in a broader context than just retirement living.

BCS will be expanding its provision of retirement village accommodation whilst growing our social housing options for those without the financial resources.

A recent positioning paper for the Australian Housing and Urban Research Institute (AHURI) titled, ‘Assets, debt and the drawdown of housing equity by an ageing population’, reveals increasing numbers of Australians are churning between owning and renting.

It states, “those on the edges of home ownership confront a particularly uncertain future [for] housing...that threatens their security in retirement.”

The BCS model recognises the current and emerging need for a diverse range of service integrated housing. Mike Furner, the new General Manager for Housing & Retirement Living division commented that, “we can utilise our home care services to support older people in an appropriate social housing or retirement living environment to stabilise their housing as they age, improve wellbeing and moderate their needs for higher levels of care in the future. This is especially vital at a time when low-care services or hostels are disappearing from the residential care system.”

BCS now offers 150 social housing units, with 60 more scheduled for completion over the next two years. We are especially proud of

two new social housing projects in Goulburn and Lismore. The units, which fill very quickly, are rented at affordable NSW Public Housing rates. These brand new and well designed homes are located in high-need rural areas and are complemented by community support services from LifeCare where required.

Residents, such as Jayci Lane of Goulburn, are thrilled with the housing: “Since moving into [the unit] I now have a sense of security and comfort.”

BCS has been looking at the diversity of future housing needs and expectations of older people.

With the vast majority of people wanting to continue living in the community, a key factor in making this happen is safe, affordable and accessible housing.

BCS has made the decision to expand our housing options for older people to deliver more choice so we’re looking at not only growing retirement villages but also social housing. Funding under the National Rental Affordability Scheme (NRAS) will be utilised to upgrade units for social housing at Kitty Doyle and in Springwood.

BCS strategy is to maximise client independence and choice. It’s not just a matter of providing the housing and some support care services; it’s about supporting the overall spiritual and social wellbeing of the person – ensuring that they are connected to other residents as well as being connected to the broader community, thus reducing the incidence of social isolation.

community & social housing | BCS Annual Report 2013

21

Left: Kitty Doyle handing deposit cheque to Mr. Frank Packer, Honorary Solicitor.

Below: The Kitty Doyle properties

The Kitty Doyle home units, where BCS has acted as trustee since 2002, were added to the BCS social housing portfolio on 1 July 2013.

The Five Dock site joins two existing social housing sites in Goulburn and Lismore.

In April 1956 a public meeting was held in the Methodist Church Hall in Drummoyne under the auspices of Drummoyne Council to consider whether the welfare of senior citizens was being adequately met. At the meeting it was decided to purchase a seaside cottage to enable pensioners from the district to enjoy an annual holiday. In June 1958 the purpose of the Appeal changed to purchasing a property for pensioners in the Drummoyne–Five Dock district. In 1960 the appeal became known as the Kitty Doyle Home Units.

On 30 October 2002, the Kitty Doyle Home Units Inc unanimously agreed to wind up the Association and transfer all assets to Baptist Community Services. Assets and management control of the Association transferred to Baptist Community Services on 30 June 2003; however, BCS was still required to manage the Units as a separate legal entity.

22

BCS Annual Report 2013 | community & social housing

On 3 May 2013, the Attorney General and the Attorney by his delegate, the Solicitor General, gave consent to Baptist Community Services for a Scheme of Administration as near as possible to the original intent of The Kitty Doyle Home Units Trust Incorporated. This now allows BCS to integrate management of the Units into the organisations social housing portfolio with support from LifeCare services.

The properties consist of three separately deeded allotments. Thirty-two independent living units have been built on 8 Kings Road. In addition, there are two separate deeded cottages at 10 and 12 Kings Road that were purchased with a view of increasing the number of units as and when required.

Aged Care As one of the largest providers of aged care in NSW and the ACT BCS is privileged to serve over 9,500 clients and residents on a daily basis.

To maintain our high levels of care BCS has developed and implemented the RESPECT care and service approach which guides all that we do, ensuring our care remains person-centred at all times. Alongside the restructure to business streams this year has also included a number of highlights which are detailed in the report following.

Care Improvement This past year BCS has focussed on a range of care improvement initiatives, particularly across the Residential Aged Care and Home Care divisions. This has resulted in an updated and improved Advanced Care Record training package, a new Care Plan for home care clients, a new Continuous Improvement Tool for all twenty Residential Aged Care facilities and 16 Home Care centres, and a new Pain Management program for all Residential Aged Care facilities. Each of these initiatives is supported by ongoing care systems and continuous improvement by way of regular training and education.

Quality Reporting & Accreditation Over the past year 8 BCS home care centres and 6 BCS residential age care facilities have undergone successful quality reporting and re-accreditation. A variety of

positive feedback was received, including comments about the quality of care provided by the centres and facilities, and about the BCS employees’ commitment to care and management. Following the latest round of Home Care packages being announced BCS has become the largest provider of home care across NSW and the ACT.

Discovering What Clients Value Several years ago a decision was made to discover if BCS was really delivering quality care to our clients. To understand if BCS care workers going into people’s homes or caring for people in a residential centre were providing the level of care people desire, and in the manner they expect, the organisation needed to ask our clients. Consequently, the Client Perception of Value (CPV) project was developed and has subsequently been used twice across all of BCS Residential and Home Care clients. In the last Home Care survey, a total of 5,060 surveys were distributed to clients, of which 2,561 clients responded.

As a result of last year’s Home Care survey, three of BCS’ most outstanding Care Centres, as rated by clients, were presented with Achievement Awards during a celebration event for staff; BCS Care Centres at Southern Highlands, Mid North Coast and Cumberland (Auburn).

Each Care Centre was considered to be outstanding, since they rated strongly across all of the main factors clients had identified as

important in their care, including supporting client independence, client-focussed services, providing information, professional and capable care staff, positive and engaging culture and responsive administration.

LEAP For Life LEAP for Life, a Lifestyle Engagement Activity Program, is a project BCS Community Care is completing in partnership with the University of New South Wales.

The project was undertaken in our Kariong and Liverpool sites and looked at enhancing the client experience of support by focusing on what is important to them. Some wonderful goals and outcomes were experienced and the project gave both the clients and our employees a new focus that enhances wellbeing and the improved delivery of services.

Focusing on Dementia Care In keeping with the BCS commitment to provide leading care for those affected by dementia, BCS was proud to have staff members Robyn Helm and Michelle McKinney author the lead chapter in a new book on dementia care. Their contribution ‘Sensory functions’ is featured in “Living with Dementia: A practical guide for families and personal carers”. The book provides a sensitive, direct and highly accessible account of the complexities and challenges a diagnosis with dementia presents.

BCS was also privileged to co-fund a discussion paper in association with Alzheimer’s Australia and

aged care | BCS Annual Report 2013

23

[ Excellence ]

Investing in further provision of excellent Dementia and Palliative Care.

24

BCS Annual Report 2013 | aged care

The BCS Aged Care Development, Griffith ACT – September 2013.

UnitingCare Ageing. The Most Difficult Decision: Dementia and the Move into Residential Aged Care, identified the profound impact moving into residential care can have on people with dementia, their families and carers.

Moving a loved one with dementia into residential care is often the most difficult, stressful and emotional time of the caring experience. The discussion paper contains several recommendations to help make the transition easier, including that service providers enable staff to work with the person with dementia and their carer in their care planning, decision-making and service delivery. In addition, that the State Government works with Local Health Districts to develop service pathways for the person with dementia and their carer to plan for a future that may include residential care.

BCS Care Centre relocates to Kellyville

Griffith Construction Makes Progress

In March 2013 BCS opened the newly relocated BCS Care Centre – Hills District at The Gracewood Community Kellyville as part of a service delivery model offering a continuum of care and a variety of choices for seniors in the Hills District.

The newest BCS aged care development continues to make progress, with construction well underway. To become home to 160 ACT residents it is located in the leafy inner Canberra suburb of Griffith; close to shopping precincts and local parks.

The BCS Care Centre – Hills District provides Home Care services to seniors and people living with a disability in the Hills, Parramatta and Blacktown local government areas.

With 110 staff and 500 clients, the Centre provides Home and Community Care (HACC) packages, Community Aged Care Packages (CACP) and Extended Aged Care in the Home packages (EACH).

From September 2013, BCS will also begin operating a day respite centre from the community centre at Kellyville.

The development will also offer extra services with a premium range of lifestyle choices people might expect to find in a hotel. Some of these extra services include an increased range of meal choices, superior accommodation and other premium personal services.

Builders Denham Construction began construction in May 2012, and completion is estimated for early 2014.

To register your interest or keep up to date with the development in Griffith, please email ask@bcs.org.au. aged care | BCS Annual Report 2013

25

Better Practice Award Presentation from the Aged Care Standards & Accreditation Agency.

Pictured: Ross Low, June Heinrich AM, Greg Price, Dr Sharon Dean and Ken Jones.

Art and Learning Projects Receive Aged Care Awards Two of BCS’ facilities were finalists in this year’s Positive Living Aged Care Awards, recognising residential aged care providers in NSW who are implementing strategies to promote a positive approach to the prevention and management of mental health and wellbeing of residents in aged care facilities.

BCS Cooinda Court, a low care hostel in Marsfield, won one of the three Positive Living in Aged Care Awards and $10,000 with a project that aims to prevent the onset of mental illness in aged care residents, particularly those from culturally and linguistically diverse (CALD) backgrounds.

The eight week project was a collaborative work between residents, staff, a specialist in ceramics and a contracted psychologist, Julie Bajic from Wise Care Pty Ltd. Twenty-four

26

BCS Annual Report 2013 | aged care

residents identified creative ways to express their emotions by painting on ceramic pots and planting young orchid plants in the finished product.

The residents reported thoroughly enjoying the experience, engaging in a meaningful activity and forming new friendships. The activity was simple enough for residents to partake without any previous experience in ceramics. Some residents with very limited motor skills were still able to contribute and reported having had great fun.

At BCS Morven Gardens in Leura, the Never Too Old program received a highly commended award with an innovative partnership between the Blue Mountains College of TAFE and residents at the Centre, where lifelong learning is encouraged and ‘senior students’ are the norm.

The program received a highly commended award and involved ten residents participating in a weekly study program in subjects

from basic computer skills to creative writing.

Many of the residents used their studies to help achieve worthwhile personal projects that may have not otherwise come to fruition.

One such resident, Dudley Barker, did a computer course and wrote an entertaining piece about his memories of celebrating Christmas while living in India.

Six awards were given across the three categories by the Aged and Community Services Association.

Better Practice Award for Alstonville BCS Maranoa Centre – Alstonville won national recognition with a Better Practice Award from the Aged Care Standards and Accreditation Agency.

Their award, for an Interactive Life Stories program, has residents and their families actively engaged with activities that lead to the digital production of a variety of

independent living apartments, a pool, a gym, medical consulting rooms, a dining area, multipurpose room, library, business centre and coffee shop.

The Gracewood Community, Kellyville

media including movies, posters and books.

Interactive Life Stories has improved the social and emotional wellbeing of participating residents, while offering staff a level of resident-related knowledge that enables them to provide more person-centred levels of care.

as exemplars to encourage improvement and innovation and recognise the aged care industry’s high achievers.

The Gracewood Community Kellyville Officially Opened

The ripple effect continues in the wider community; local musicians forge friendships with residents while taking part in movie shoots for instance, while historical organisations strengthen bonds with the facility by helping with research-related tasks.

Federal Member for Mitchell, Mr Alex Hawke MP, officially opened BCS’ newest independent living development, The Gracewood Community, on Sunday 10 March, 2013. Mr Hawke was joined by Mayor, Clr Dr Michelle Byrne, of the Hills Shire Council and State Member for Baulkham Hills, Mr David Elliott, to celebrate the largest development in the 69 year history of Baptist Community Services – NSW & ACT (BCS).

Better Practice Awards recognise quality improvement and better practice in aged care and serve

The development includes 73 modern 1, 2 and 3 bedroom

The project helps care staff to discover what is genuinely important to residents, while empowering residents to share their life stories with staff, families and each other.

With the BCS Care Centre also located on site the care service offerings are a key feature of the service delivery model BCS offers at The Gracewood Community.

It is about providing choices and a continuum of care that allows people to access the services they require as they age. The residents at Gracewood have the flexibility to choose from a suite of in-home services, to access care in their home and when the time comes, to enter into a Residential Aged Care facility.

BCS has ensured the natural environment, including the Cumberland Forest, has been retained throughout the development, while also creating open spaces, walking paths and beautiful gardens for residents to enjoy. The apartments are now available for viewing by visiting www.thegracewoodcommunity. org.au or calling 1800 116 550 for more information.

Official opening of The Gracewood Community, Kellyville – March 2013.

aged care | BCS Annual Report 2013

27

Our Commitment to Environmental Sustainability Progress Report 2012-13 BCS is committed as a Christian organisation to being more environmentally sustainable in our operations and practices, and a leader in the stewardship of the natural resources in our care.

Our goal is to provide quality care and sustainability in a changing world. To achieve this BCS has four areas of focus which include – Resources, Supply Chain, People and Buildings.

Resources

THE OBJECTIVES To reduce the use of natural resources, reducing operational costs and the creation of waste and green house gases and to provide benchmarks for usage to assist in the management and monitoring of consumption.

Gather baseline data, residential age care first priority

Electricity, Gas, Water and Waste data is now established for Residential Aged Care facilities, BCS Catering & Support Services at Epping. Analysis of the data has helped to identify faults & leaks which were discovered and rectified. Analysis of trends in energy and water usage has identified areas of potential improvement.

Profile facilities / users

Facilities are profiled as Ageing in Place, High Care or Low Care, licensed bed numbers and by postcode.

Develop efficiency indicators and KPIs

Medium term objectives have been established for reducing electricity, gas and water use by 2% per year to 2020 and to divert 50% of non-contaminated waste from landfill.

In terms of total utility consumption of all residential aged care facilities: Electricity consumption decreased by 2.26% Gas consumption increased by 0.75% Water consumption increased by 3.37% Waste to landfill decreased by 4.23%

28

Develop a program of resource efficiency upgrades to BCS facilities

Upgrades of facilities in conjunction with various government funding schemes are now completed. A report identifying areas of potential energy efficiency upgrades has been prepared for the top 3 energy / bed / day users.

Develop a data management system

Data management spread sheets for Electricity, Gas, Water, Waste and Carbon consumption have now been established. The information is gathered from Utility web graphs, consumption reports and invoices.

Set up reporting methodologies

Reporting methodologies of Electricity, Gas, Water and Waste consumption have now been established and are emailed to the property team and regional managers on a quarterly basis. Use of the ACS Benchmarking tool has aided in reporting of consumption trends & benchmarks.

Supply Chain

THE OBJECTIVE To review current suppliers and contractors, looking at environmentally friendly products / services that reduce natural resource consumption, waste and packaging.

Request producer / manufacture liability for recycling / buyback

Included in all contracts where applicable.

BCS Annual Report 2013 | our commitment to environmental sustainability

Contracts for waste / recycling

An invitation to tender for new BCS-wide waste contracts was issued early 2013 and is currently being analysed. The waste consumption data has been useful in understanding current waste management practices and was used to create the scope for the tender. As part of the new contract a waste audit will be performed at each facility to ensure efficiency of collection, promote uniformity across BCS sites, identify recycling opportunities and reducing waste to landfill.

Amend specifications for products to include energy efficiencies, recycling content, recyclability and embodied energy.

Included in requests for tenders and contracts when awarded.

Develop procurement policies that consider the requirements for environmental management

BCS aims to deliver procurement cost savings through the implementation of workable supplier agreements. All procurement activities will contribute to: value for money; probity and equity; transparency; effective competition, including fair dealing; environmental & sustainable outcomes; and management of other risks.

People

THE OBJECTIVES To engage staff in environmentally sustainable practices to reduce natural resource consumption, waste and costs, and to provide leadership in sustainability at work, home and in the community.

Provide environmental information in staff and other magazines

Transform articles in this last year have included “How Green is Your Garden” and “How to Check Your Water Meter”.

Incorporate Environmental Risk Management into OH&S risk management procedures and policies.

Environmental risk is not considered high in the sector.

Induction of Contractors

Procedures for the induction of contractors have been developed and will be included in the Property Handbook that is currently being developed for each major site.

Buildings

THE OBJECTIVE Deliver benefits to residents and staff through building design that provides greater resource efficiency, long-term economic benefits and high quality indoor environment and living / working standards.

Design – passive solar design, engineering design to ensure reduced energy loads.

Both Gracewood Kellyville and Griffith designs have focused on passive solar design principles optimising the sun’s light & heat, capturing of breezes, shading summer sun, as well as maintaining comfort conditions using thermal mass, insulation and glazing beyond the minimum requirements set by regulation. Building services such as lighting, air conditioning, hot & cold water supply, recycling of water & waste management have been designed using technology and energy efficiency measures to reduce on-going consumption of energy. Similar principles have been applied to Alterations and Additions to facilities where practical.

Construction – selection criteria to include sustainability experience and understanding; use recycled materials where possible.

There has been little opportunity to progress this objective.

Construction Site Waste Management Policy.

There has been little opportunity to progress this objective however the new waste contracts will require waste audits of all major sites

Education – staff and residents.

Provide information and training to staff and residents on operations, features and philosophy at new buildings

Sustainability Information booklets are nearing completion for new residents in Gracewood Kellyville to ensure they are able to take advantage of the energy and water efficiencies of the units as well as waste, recycling and other sustainable initiatives designed into the facility.

Operations – understanding of operation of buildings and engagement with environmentally sustainable ideals

To be developed and implemented. Some information and initiatives have been collected and considered. Communication with the Office of Environment and Heritage has occurred in regard to possible education seminars on the Energy Saver Aged Care Toolkit.

our commitment to environmental sustainability | BCS Annual Report 2013

29

Our Members Our Honorary Life Members

Year of Award

Mr Ron Robertson (Secretary Emeritus)

1984

Mrs Shirley Ives

1992

Miss Lola Cousemacker OAM

1997

Mrs Margery Field OAM

1997

Mrs Shirley Lindner

1997

Mr Allan Richards

1997

Mrs Barbara Jones OAM

1999

Mrs Clarice Mangelsdorf

1999

Mrs Ailsa Parsons

1999

Mrs Betty Checkley OAM

2000

Mr Roger Peffer OAM

2001

Mrs Gladys Bergersen

2002

• Ordinary Membership: Financial Life Members (12)

Mrs Dorothy Baker

2003

• Ordinary Membership: Church nominated (81)

Mr Roy Gilchrist OAM

2003

• Ordinary Individual Membership: Annual Subscription (45)

Mrs Janet Abrahamffy

2004

Mr Alan Goss

2004

Mr James Mallice OAM

2004

Mrs Peg Warman

2004

Mrs Grace van der Kooi

2005

Mrs Nancy Beach

2006

Mrs Betty Clissold

2007

All Baptist churches in NSW and ACT are entitled to nominate a BCS company member providing them a voice in shaping the vision and direction of the organisation as well as being a valuable communication link with local congregations. The members can become advocates or champions of BCS in their church and encourage support through prayer, volunteering and giving.

Mr Douglas Furniss

2007

Mr Donald McGregor

2007

Mr Kevin Leek

2008

Mrs Heather McGregor

2009

Mrs Alma O’Rourke OAM

2009

For more details about BCS membership, please contact a member of the BCS Church Relationships team: [P] 1300 ASK BCS (1300 275 227) [E] ask@bcs.org.au

Rev Roy Henson OAM

2012

Since 1944, BCS has been committed to partnership with Baptist churches and their members when it became the catalyst to bring people together to pursue a shared vision of developing a caring ministry for people in need throughout the community. Our ministry covers a broad spectrum of welfare work. The teachings of Christ continue to be our guide in the provision of care, stewardship of resources and in our relationship with those who may be involved with us in His work.

As a not-for-profit company limited by guarantee, membership in a variety of forms is available to all members of churches affiliated with the Association of Baptist Churches of NSW & ACT. There are 5 categories of members: • O rdinary Membership: Members of Executive Committee of Baptist Union of NSW (2) (represented by the Assembly Council)

• Honorary Life Members: Conferred by the Board (27) Members receive quarterly prayer diaries, news updates on all aspects of BCS ministry along with copies of publications (including the Trust Magazine, Financial Report, Annual Report, BCS Sunday and BCS Connect Grant promotional material) and an invitation to attend the BCS Annual General Meeting.

30

BCS Annual Report 2013 | our members

Our Executive Committee

The Executive Committee comprises: Pictured left to right –

Stuart Young Company Secretary

Allen Sibley General Manager Strategy Implementation

Mike Furner General Manager Housing & Retirement Living

Rob Ellis General Manager LifeCare

Annette Hili General Manager Home Care

Ross Low Chief Executive Officer

Paull English General Manager Residential Care

Graham Hall General Manager Corporate

our executive committee | BCS Annual Report 2013

31

Our Board of Directors

Left to right. Top row: Graham Henderson, Judith Carpenter, John Church, Craig Collins, Robert Dunn.

Bottom row: Catherine Ellis, Corinne Glasby, Gregory Sheridan, Ian Wilson, Ruth Wilson.

Directors The Directors of the Company at October 2013 are:

Chairperson Graham Henderson MB BS GradDipDiv FRCS FRCOG FRANZCOG MAICD Gynaecologist

Board member from July 1995 Chairperson from December 2008 Member of the Audit & Finance Committee from February 2009 Member of the Governance & Nominations Committee from November 2007 Vice President of the Baptist Churches of NSW & ACT Member of Carlingford Baptist Church

32

Vice Chairperson Judith Carpenter BA TCert MIMCA MAICD Human Resources Consultant

Board member from July 2002 Vice Chairperson from September 2009 Member of the Remuneration & Performance Committee from May 2003 and Committee Chairperson from 26 July 2010 Member of Ashfield Baptist Church

BCS Annual Report 2013 | our board of directors

John Church FFin FCIS FAICD FTIA Solicitor, Public Notary & Company Director

Board member from September 1984 Member of the Audit & Finance Committee from May 1992 Member of the Governance Committee from November 2009 Trustee of BCS Foundation Director of B.C.S Foundation Pty. Limited Consultant to Church & Grace Director of Milton Corporation Limited Member of Gordon Baptist Church

Craig Collins

Corinne Glasby

Company Secretaries

BBus (Land Economics)

BEc FIAA

Chief Executive Officer, Hospitality Real Estate Company

Actuary

The Company Secretaries of the Company at October 2013 are:

Board member from 23 November 2012 Trustee of BCS Foundation from 18 December 2012 Director of B.C.S. Foundation Pty. Limited from 18 December 2012 Member of Epping Baptist Church

Robert Dunn BA(Hons) CA Chief Executive Officer, International Aid & Development Organisation

Board member from July 2004 Chairperson of the Audit & Risk Committee from July 2004 Member of the Remuneration & Performance Committee from July 2004 Member of Castle Hill Baptist Church

Catherine Ellis BNursing MA(Christian Studies) PG Dip (Management) Health Policy Analyst

Board member from May 2005 Member of the Audit & Risk Committee from November 2005 to November 2007 and from February 2009 Member of Northside Baptist Church

Board member from June 2007 Member of Audit & Risk Committee from November 2007 Trustee of BCS Foundation from 30 December 2010 Director of B.C.S. Foundation Pty. Limited from 30 December 2010 Member of Epping Baptist Church

Gregory Sheridan Licenced Builder

Stuart Young CA CA(SA) CTA GradDipApplCorpGov ACIS Company Secretary

Extensive experience in financial and administrative management functions within organisations Company Secretary from December 2007

Ross Low

Interiors Manager (Fitout)

Board member from 30 July 2012 Member of the Remuneration & Performance Committee from 26 November 2012 Member of Dural Baptist Church

BCom GradDipFin CPA ACIS Chief Executive Officer

Extensive experience in leadership and management of organisations Company Secretary from August 2010

Ian Wilson OAM BHealthScience(Mgt) Dip Health Admin Retired Aged Care/Community Services Senior Executive

Board member from March 2010 Chairperson of the Governance & Nominations Committee from 29 November 2010 Member of Kiama Baptist Church

Ruth Wilson BSocialStudies Aged Care Policy Advisor

Board member from 17 December 2012 Member of Heathcote Engadine Baptist Church

our board of directors | BCS Annual Report 2013

33

Financial Summary For the Year ended 30 June 2013 A Copy of the Directors’ Report and Financial Report is available from the Company Secretary.

Please phone (02) 9023 2500.

Results of our Efforts

$ millions (Deficit)/Surplus for the year

Income d) 0.4%

e) 6.5%

f) 3.6%

2012/13

2011/12

(4)

(1)

$ millions

c) 2.6%

2012/13

2011/12

165

161

48

47

c) Retention Income

6

6

d) Donations & Legacies

1

1

e) Other Income

16

16

Total Revenue

236

231

9

11

245

242

a) Government Subsidies b) Fees from Residents & Clients

b) 19.5% a) 67.4%

f) Financing Income Total Income

Expenditure d) 4.8% $ millions

c) 8.6%

2012/13

2011/12

178

171

b) Property Expenses (Inc Depreciation)

38

39

c) Catering & Housekeeping Expenses

21

21

d) Other Expense (Inc Asset Disposals)

12

12

249

243

a) Staff Costs b) 15.2%

a) 71.4%

Total Expenditure

34

BCS Annual Report 2013 | financial summary

What we Own c) 9.2% $ millions

b) 32.0%

a) 58.8%

2012/13

2011/12

a) Property Plant and Equipment

277

246

b) Investments & Cash

150

162

44

40

471

448

c) Debtors & Other Assets Total Assets

What we Owe c) 10.9% $ millions

b) 8.3%

2012/13

2011/12

259

234

b) Leave Provisions

26

26

c) Creditors & Other Liabilities

35

34

Total Liabilities

320

294

Total Net Assets

151

154

a) Residents Bonds & Loans

a) 80.8%

The parts of our organisation 150

150 150 120 120 120 90

9090

2012/13

60

2011/12

6060

INCOME PARTS

30

Residential Aged Care

3030 0

00

$ millions

Residential Aged Care

Home Care

LifeCare & Other Services

2012/13

2011/12

138

134

Home Care

79

76

LifeCare & Other Services

28

32

245

242

Total Income

150 150 150 120 120 120

2012/13

9090

2011/12

90

$ millions EXPENDITURE PARTS

2012/13

2011/12

141

133

Home Care

77

75

LifeCare & Other Services

31

35

249

243

Residential Aged Care

6060 60

3030

Total Expenditure

30

00 0

Residential Aged Care

Home Care

LifeCare & Other Services financial summary | BCS Annual Report 2013

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Our Valued Partners Government Partners Australian Government Department of Health and Ageing Department of Veterans’ Affairs Department of Families, Housing, Community Services & Indigenous Affairs New South Wales Government Department of Family and Community Services NSW Health (through various Local Health Districts) Transport for NSW Department of Attorney General and Justice, Corrective Services NSW NSW Fair Trading Australian Capital Territory Government ACT Government Health ACT Government Community Services

Corporate Partners ArjoHuntleigh Aqualogic BCS Foundation Blackett Maguire + Goldsmith BOC Gases Australia Ltd Bunning’s Trade Bunzl Outsourcing Services Ltd Custom Fleet Chippy’s Food Distributors Cojo Clifford Hallam Clarendon Homes Country Energy Complete Constructions Australia Consult Point

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Corporate Express Australia Crown Furniture Denham Constructions Pty Ltd E-Bisprint EBOS ECOLAB Elsmore Constructions Pty Ltd Energy Australia Epic Wright Heaton ERM Business Energy Eventide Foundation EveryDay Hero Ford Australia Geo Flooring Pty Ltd Go Electrical Wholesale Good Shepherd Youth & Family Service Grindley Constructions Pty Ltd Hodges Shorten Architects Hughes Commercial Furniture ISS Facility Services Invacare Australia Pty Ltd Jones Nicholson Pty Ltd Just Better Care Just Better Care (Hawkesbury) Kloster Ford McFadyen Architects Milton Corporation Foundation Merv Newby Smash Repairs National Australia Bank National Foods Optus OzDesign Furniture People Point Port Waratah Coal Services Questek Quad Cleaning Services P/L Quality Care Nursing Agency

BCS Annual Report 2013 | our valued partners

Ricoh SAI Global Stanton Dahl Architects Sinclair Ford SITA Environmental Solutions Smith & Nephew Ltd Staples STEM Industries Pty Ltd Sydney Water Technology One The Mailing House The Printing Department Triforce Australia Trust Foundation Tunstall Australasia Totally Corporate Westpac Banking Corporation Zadro Constructions Pty Ltd

Ministry Partners Our team of over 1000 volunteers Members, financial supporters, prayer partners, and the Baptist Churches of NSW & ACT Partners in Care - The Hills (ceased 3/8/12).

Editor Brendan Wood

Editorial Team & Contributors Howard Bennett, Elizabeth Byrne, Stephanie Campbell, Mike Furner, Rob Ellis, Ben Galea, Craig Goodreid, Tristan Guzman, Julia Harris, Graham Henderson, Annette Hili, Alison Holley, Ross Low, Jim Mallice, Ruth McKenna, Megan Parnaby, Jodie Rutherford, Stuart Young

Design Lasso Creative www.lassocreative.com.au

editorial team | BCS Annual Report 2013

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Baptist Community Services - NSW & ACT 28A Cambridge St Epping NSW 2121; PO Box 655 Epping NSW 1710 T (02) 9023 2500 F (02) 9023 2501

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