March2014
Care Connection
Striking back at stroke.
Building the future of stroke care. Stroke is the 4th leading cause of death in our community, and a major cause of disability. To fight the devastating impact of stroke, we are creating what will soon become the regional epicenter for treatment of strokes, brain aneurysms and other cerebrovascular conditions – the Stroke & Cerebrovascular Center at Baptist. Our vision is to create unparalleled access to care – so patients no longer have to leave our region for advanced, life-saving treatments.
State-of-the-art Facilities
Operational Leadership A multidisciplinary operations team, led by Nicole Thomas, VP, Specialty Services, is working diligently to operationalize our Stroke & Cerebrovascular Center. Areas of focus include: n Utilizing our pediatric cath lab for procedures to start n Completing our new neuro-interventional suite n Recruiting nursing, OR, IR and support staff with neurovascular experience n Developing 24/7 nurse practitioner support in neuro ICU n Expanding our stroke program to be comprehensive n Creating a dedicated neuro emergency suite n Launching telemedicine capabilities in each of our EDs n Hiring a dedicated stroke liaison for physician relations n Building a regional referral alliance for stroke care n Submitting dozens of research protocols for approval n Opening a new neurovascular outpatient clinic within Lyerly
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Four floors of the new Wayne and Delores B. Weaver Tower are dedicated to the care of our neurosurgical patients, featuring: n Advanced Neurosurgical Operating Suite with intraoperative MRI and CT capabilities n Dedicated Neuro Interventional Suites with biplane imaging n 48 private suites for medical and surgical neurological care n Dedicated 12-bed Neuro ICU, soon to be expanded to 24 We anticipate that our new, advanced stroke capabilities will have the intensity of a Trauma Center.
Advanced Capabilities Our new Stroke & Cerebrovascular Center will provide ground-breaking minimally invasive procedures. These will include flow diverter technology, stenting and coiling treatments, as well as more traditional methods, such as clipping and bypasses. Conditions treated include: n Acute Stroke n Brain Aneurysm n Cerebrovascular Disease n Arteriovenous Malformation (AVM) n Dural Arteriovenous Fistulae n Cavernous Angioma n Carotid Stenosis n Brain Tumors n Meningioma n Trigeminal Neuralgia/Hemifacial Spasm n Pediatric Neurovascular Conditions
Medical Leadership Two of the nation’s most highly regarded neurovascular surgeons will join Lyerly Neurosurgery on March 17, providing medical leadership to our Stroke & Cerebrovascular Center. Medical staff collaboration will include many specialties: Neurosurgery Neurology n Emergency Physicians n Anesthesia n Pulmonary Intensivists n Neuroradiology n Medical Hospitalists n n
Earl Mally, Senior Vice President, is recruiting Neuro-Critical Care Physicians and a Stroke Neurologist. Educational and research components will include hosting endovascular fellows and international physicians.
Regional Referral Transfer Center On March 17, we are launching a single point of contact for all referrals of patients with stroke or other cerebrovascular conditions. A 24/7 staff of dedicated Patient Transfer Coordinators will follow precise protocols for streamlining patient transfer by giving the referring physician the opportunity to connect directly with the neurosurgeon.
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March2014
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Magnet 2016
We are now in the data collection window for our next Magnet re-designation Nursing & H ues in ealt l Iss hC a b are o l Structural G Empowerment
Transformational Leadership
Empirical Outcomes
Exemplary Professional Practice
It may seem like just However, the ANCC yesterday that Baptist has released a new New Knowledge, Innovations & Health received its Magnet Application Improvements Magnet re-designation Manual that makes some from the American Nurses significant changes in how we Credentialing Center (ANCC), but will be presenting this information. we are now in the window for collecting data that Changes to Magnet Application will be used for our next Magnet application in Kathy Murray, RN, MSN, NEA-BC, assistant June 2016. administrator of Patient Care at Baptist Five Magnet Components Beaches, is a key leader in preparing our The five components of the Magnet Model still next Magnet document. apply, which are: As Ms. Murray explains, “One of the biggest n Transformational Leadership changes is that the number of examples n Structural Empowerment allowed for the document have been n Exemplary Professional Practice reduced. This means that although the n New Knowledge, Innovations and application will be shorter, our examples Improvements will need to be much more robust.� n Empirical Outcomes
The 2016 Magnet application will include just 49 sources of evidence rather than 60, as included in our 2011/2012 application.
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49 sources of evidence
350
pages
This time, the application is limited to 350 pages, rather than the 3,000 pages we submitted last time.
The Magnet journey never stops According to Senior Vice President and Chief Nursing Officer Diane Raines, DNP, RN, NEA-BC, “Magnet designation isn’t an achievement we set out to accomplish every four years. It is a continuous journey. During these last two years, we have continued to strengthen our individual practice and processes within the health system. Now it’s time to not only keep up that good work, but focus on how we will present this information in our next application.” Some examples of initiatives we have continued to develop since our last Magnet application include: n Transformational Leadership
n New Knowledge, Innovation and
Chief Nursing Officer’s “A Day in the Life” Blog Dr. Raines blogs frequently about issues of importance to nurses and other disciplines. Employees are invited to join the conversation and may participate anonymously if desired. Her latest posting can be found on the intranet home page.
Improvements Lippincott Procedures This Point-of-Care Tool is written by practicing nurses to assist in delivering the safest, most effective care possible for more than 1,400 different procedures. Staff are using the tool in growing numbers every year, with more than 14,000 hits in 2013. The most popular topics are ECG, blood product transfusion, and IV catheter insertion.
n Structural Empowerment
Tuition Reimbursement and Scholarships In 2013, more than $1.3 million was awarded to nurses and other employees for tuition reiumbursment and scholarships to attend professional development conferences with LEAP funds, provided through Human Resources, and by the Baptist Health Foundation. n Exemplary Professional Practice
Initial and Annual Competency Tools In order to consistently assess and document RN competencies, a system-wide task force developed two new competency tools. The Initial Competency Tools for newly employed RNs were implemented in September 2013, and the Annual Assessment of Competencies was implemented in November 2013. Nurses interested in serving on the task force to continue developing and updating the tools may contact Teri Briggs, (for adult units) at 202.3412, or Melanie Vermillion for pediatric units at 202.8700.
n Empirical Outcomes
Core Measure: Reducing Hospital Readmissions To improve outcomes in congestive heart failure (CHF), dedicated staff within the Quality Department identify and track CHF patients during their hospital stay and work with physicians and nurses to ensure that all evidence-based best practices are met. Clinical nurse navigators facilitate safe patient discharges from the hospital and coordinate patient follow-up visits with their primary care physician. This best practice has contributed to a reduction in preventable patient readmissions to the hospital.
Magnet Pin Contest Details on page 6
March2014
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Magnet pin contest Baptist Health will once again make Magnet lapel pins available during the next phase of our Magnet journey. Employees will be able to earn these pins by showing that they use the Magnet model to improve outcomes or demonstrate Magnet principles in their daily work. Employees are invited to submit pin designs for our 2016 Magnet lapel pin. The winner will be awarded a prize and will be featured in CareConnection. Contest Rules n Designs
should represent our journey toward Magnet (such as Magnet 3.0) or Magnet principles, such as our Culture of Safety.
n Designs
can be no larger than 1.25 inches in diameter. Larger sketches can be submitted in order to show detail, but the designs should be able to be reproduced at a size no larger than 1.25 inches.
n Any
color or metal can be used.
n The
deadline for submissions is Friday, April 11, 2014. A winner will be announced during National Healthcare Week (May 11 - 17).
n Submit
an electronic version of your design to editor@bmcjax.com . Designs can be scans of hand sketches or computer-generated.
n Public
Relations/Marketing reserves the right to alter the winning design to make it functional for the manufacturing process.
Certification is the hallmark of excellence Certified Nurses Day on March 19 provides the opportunity to recognize the value of certifications and honor those who have achieved them. As a Magnet™ health system, we take this opportunity to recognize all certified employees knowing that their credentials not only benefit the employee and strengthen our organization, but also enhance the care of the patients and families we serve. “Certification is the hallmark of professional development for those in clinical and nonclinical roles and demonstrates that those who are
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certified have met the standards of their profession. We believe that meeting those standards individually helps us fulfill our mission of providing excellent care to our community,� says Senior Vice President and Chief Nursing Officer Diane Raines, DNP, RN, NEA-BC. Please take the time to view the list of certified employees at Baptist Health on the employee intranet main page and thank them for their commitment to their profession.
Caring pins encourage employees to pay it forward As we fulfill our mission of caring, professional caregivers can often feel stressed and overwhelmed. To help foster a caring, authentic environment at Baptist Health, a Caring Council of individuals from multiple disciplines and locations throughout the system has been working together since August 2013 to foster more compassion in the workplace. In January, the Caring Council introduced a new way to recognize employees for moments of exceptional caring: the “I Care” pin. The “I Care” pin is made to give away. When an employee sees a co-worker demonstrating exceptional caring, the employee gives the “I Care” pin to that person. The recipient wears the pin for a few days, but looks for opportunities to give it away when they witness another caring event. Each time the pin changes hands, the giver calls 202.5600 and reports his or her name, the recipient’s name and a short description of the caring act. The first “I Care” pin was presented at Baptist Nassau to Vickie Appleby, a technician in the AAU/ICU. Making the presentation was Jim Tippins, senior chaplain at Baptist Nassau, who co-chairs the Caring Council along with Dawn Smith, RN, assistant nurse manager, Baptist Beaches. Tippins said, “Vickie Appleby grew up with her grandmother who operated a group home for developmentally challenged, senior
Rudi Broussard, Vickie Appleby and Jim Tippins
adults. A patient on the AAU/ICU with significant developmental issues was refusing to eat and was very unhappy. The patient was unable to communicate with staff except by cries and agitation. Vickie interacted with the patient in such a beautiful way. In just a few days, the patient was eating and beginning to thrive again.” A short time later, Appleby presented the pin to Rudi Broussard, RN. She said, “I gave Rudi the pin because as an RN, she has no problem helping out a lower-ranking employee, such as the techs. She is hands-on and will assist with anything. Nursing and health care have changed and everyone is busy, but she is still willing to help others with their tasks.” Now it is Broussard’s turn to find someone to present the pin to and pay it forward.
“I Care” pin stories are posted on the employee intranet. From the home page, select the “About Us” tab and the topic on the left called, “We Are Caring.”
March2014
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H e a lt h y F o r L i f e
2014 Down to Size
challenge begins
Healthy For Life, in partnership with Diabetes & Nutrition Resources and the Wolfson Wellness Center, is once again hosting Down to Size, a year-long diabetes prevention challenge. Recently, 25 Baptist Health employees were selected to take part in this life-changing initiative. Down to Size is based on the Centers for Disease Control and Prevention’s National Diabetes Prevention Program. It is designed to lower the risk of type 2 diabetes and teach participants how to lead healthier lifestyles through weight management and physical activity.
The participants will work with a team of wellness coaches, registered dietitians and personal trainers – over the course of a year – to help achieve these goals. Participants who meet certain goals will receive perks, including gift cards, prize baskets, recognition and more. All of the participants will receive a free gym membership, courtesy of the Wolfson Wellness Center.
Baptist Health Calendar March
April 5
Social Work Month
Jacksonville Congenital Heart Walk
March 12 Annual Autism Symposium UNF University Center Online registration available through March 10 at wolfsonchildrens.org/autism
March 19
Arena Plaza at UNF Registration at 8 am. Walk will begin at 9 am. Join the Wolfson Children’s team by contacting Jim Clendaniel, manager, Pediatric Cardiology, at jim.clendaniel@bmcjax.com . Click here to register.
May 2 Pastoral Care Conference
Certified Nurses Day
UNF University Center
Baptist Health uses this day to honor ALL employees
“The Way to Wellness: Coping with Mental Illness
who hold certifications. See page 6.
and Trauma through Pastoral and Psychological
March 30 Doctors’ Day
Counseling” Register by going to eventbrite.com and searching for key words in the title above.
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Meet the DOWN TO SIZE participants!
Tonia Bell
Kathy Davis
Tasha Hunt
Health Unit Coordinator Baptist Jacksonville
Diagnostic Medical Sonographer Baptist Jacksonville
Employee Health Nurse Baptist Jacksonville
Courtney Brown
Trevor Davis
Barbara Knight
Associate Care Provider I Baptist Jacksonville
Patient Access Representative III AgeWell Institute
Customer Service Representative Baptist Jacksonville
Natalie Clay
Shari Dowd
Utilization Management Nurse Baptist Jacksonville
Social Worker II Baptist Jacksonville
Demica Davis
Rachel Flores
Associate Care Provider III Wolfson Children’s Hospital
Office Specialist II Baptist Jacksonville
Eula Davis
Yolanda Grant
Food Service Associate II Baptist Jacksonville
Associate Care Provider I Wolfson Children’s Hospital
Marsha Pace
Patricia Pendleton
Yashica Smalls
Lynn Wheeldon
Regulatory Compliance Manager Baptist Home Health Care
Zone Manager Baptist Home Health Care
Secretary Wolfson Children’s Hospital
James Potter
Ross Spatz
Robert Wilcox
Assistant Nurse Manager Baptist Jacksonville
Assistant Nurse Manager Baptist Jacksonville
Patient Accounting Supervisor Baptist Jacksonville
Theresa Pye
Derryl Warren
Nora Williams
Nurse Navigator Wolfson Children’s Hospital
Nuclear Medicine Technologist Baptist Jacksonville
Nurse Manager Support Associate Wolfson Children’s Hospital
Daniel Morrison
Patient Access Representative III Baptist Jacksonville
William Mosier
Patient Access Representative II Baptist Jacksonville
Lab Quality Coordinator Baptist Jacksonville
Valerie Sadler Employee Benefits Specialist Baptist Jacksonville
March2014
9
Armband changes coming soon In order to support safe Bar Code Medication Administration (BCMA) scanning scheduled to go live at the Baptist Jacksonville and Wolfson Children’s Hospital campuses beginning May 19, changes are being made to both adult and pediatric patient armbands. These changes include the addition of multiple 2D data matrix bar codes to facilitate scanning not dependent on the position of the patient’s arm; removal of patient type, age, room/bed; a larger font; and relocation of some patient information.
Changes to the HIM label include removal of the physician name, age, sex and room/ bed. In order to support the BCMA Go-Live, armband replacement changes will need to be implemented on all campuses prior to May 19.
The Laboratory will continue to utilize the linear barcode on the armband, but it too has been made safer so that positive patient identification utilizing the patient’s armband is again necessary.
More details about the armband implementation date will be forthcoming in communications, including CareConnection.
Armbands
§ ONLY the armband label can be scanned as the Positive Patient ID (PPID) • Cannot scan from any other form of patient information, including paper form of patient label. Current Patient Label & Armband Label
Future Patient Label
Patient Armband Label
Patient MUST have a PPID armband on at all times (exceptions per policy)
§ If an armband is removed, it must be replaced immediately. • Enter the “Armband Reprint” order into the EMR • PAS will print it to the patient unit/location and for OR, it will print to them.
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Mandatory information security training coming in April
Information Security – can you define it?
The Department of Health and Human Services defines information security as “the protection of information and information systems from unauthorized access, use, disclosure, disruption, modification or destruction in order to provide confidentiality, integrity and availability.” Information security is achieved through implementing technical, management and operational measures designed to protect the confidentiality, integrity and availability of information. Based on this definition, EVERYONE is responsible for ensuring that all security measures are followed to protect patient and personal data.
One way to do this is by reiterating security to anyone with access to sensitive data, such as Protected Health Information (PHI) and Personally Identifiable Information (PII). In order to protect the confidentiality, integrity and availability of PHI and PII throughout Baptist Health, the Information Security Department has developed a web-based training focusing on information security. The initial training will be launched in April, and will be assigned through eLearning. This mandatory training includes a 10-question test at the completion of the course that users must pass with a minimum of 70%, or the course will need to be repeated. Anyone who does not complete the training and test runs the risk of having their computer access suspended until the training is completed. The training is relatively short, and the test comes directly from the training presentation. Don’t risk losing your access; take the training and test as soon as it is available in order to protect everyone. If you have any questions, please contact the Service Desk at 202.7565 or servicedesk@bmcjax.com
The goal of an Information Security program is to understand, manage and reduce the risk to information under the control of the organization.
March2014
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Hand hygiene takes center stage during leadership rounds at Baptist Jacksonville Earlier this year, employees were invited to create videos for a Hand Hygiene Contest. To provide inspiration, leaders at Baptist Jacksonville rounded throughout the hospital in February, performing popular songs with new hand hygiene lyrics that were created by Clinical Epidemiologist Robyn Kay, MPH, who first performed the songs by herself at a Baptist Jacksonville nursing leadership meeting. The group was so inspired they decided to take it on the road…or at least throughout the hospital. “The next Wednesday, we met to create signs and costumes, and someone said that we needed a guitar,” Kay said. “That is when Michael Lanier was brought in.” Lanier, vice president of Operations, had an old guitar in his office and agreed to accompany the singers. “We were able to pull it all together in pretty short order, and off we went,” he said. “I was just the backup band. Robyn really carried the show, along with her crew of singers.”
in Hospital Spaces” to the tune of “Friends in Low Places”
n “Friends
Your Hands Up” to the tune of “All the Single Ladies (Put a Ring on It)”
n “Put
“According to a recent article in the New York Times, studies have shown that, without encouragement, hospital workers wash their hands as little as 30% of the time that they interact with patients,” said Nancy Simon, vice president of Patient Care Services at Baptist Jacksonville. “Our team of directors came together with their creativity and produced this fun road show.”
“I knew our mission was accomplished when staff started dancing with us. Weeks later, I still catch myself singing the ‘Put Your Hands Up’ jingle. I am hoping physicians and staff are still singing, too, as they go room to room washing their hands.” Nancy Simon, RN, BSN, MA, NEA-BC, FACHE
Dubbed, “Robyn Kay and the AntiMicrobials,” they performed throughout the hospital on two Wednesdays in February. “We sang everywhere,” Kay said. Their repertoire included: Hands Are Made for Washin’,” to the tune of “These Boots Are Made for Walkin’”
n “These
of the Hospital” to the tune of “Phantom of the Opera”
n “Phantom
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“Robyn Kay and the AntiMicrobials”
PHILANTHROPY ENHANCES OUR CARE
Wolfson Children’s Challenge raises $300,000 & counting Thank you to the many employees and their families, physicians and volunteers who took part in our Wolfson Children’s Challenge (formerly called One to Grow On) on February 1.
By the Numbers n Raised n 20
Ultra Marathoners
n 90+
Ultra Relay Teams
n 1,000+ n 55
$300,000+
attendees
Wolfson Children’s Hospital patients honored
n 275
Wolfson patients honored in 5 years of event
Held for the first time at Bragan Field at the Baseball Grounds, and once again presented by RPM Automotive, the event featured the fifth annual 55-mile Ultra Marathon, Ultra Relay and Family Fun Run. WJXT TV 4 hosted our annual Wolfson Children’s Challenge Telethon on January 15, which raised more than $42,000. Funds from the 2014 Wolfson Children’s Challenge will go toward a Nuclear Medicine SPECT/CT Camera and start a technology support endowment. A portion of all gifts to the Wolfson Children’s Challenge will be matched by Baptist Health for the Wolfson Children’s Challenge Endowment.
Breastfeeding testimonial Jillian Lortz, MPH, Community Relations Department, Baptist Beaches We have been blessed with two healthy babies in the past two years. Our beautiful daughter, Leila, was 18 months old when our son, Brady, came along this past June. I was able to breastfeed my daughter for seven months, but I had a hard time in the beginning. Luckily, during my three-day stay at the Baptist Beaches LDRP Unit, Loretta Haycook, RN, IBCLC, lactation consultant, spent time with me every day, making sure that the proper technique was used from the start to avoid unnecessary pain. She gave me the best advice to
make nursing my child an enjoyable time. Every few weeks, it seemed like I had some new questions, and Loretta was always available when I needed her advice. She walked me through some situations that I would have given up on without her help. After my son was born, Loretta came to visit me again to make sure I had a good start. Things seemed so easy this time around since I was more confident in knowing what to do. I feel like I have gained a trusted confidant through these experiences in working with Loretta. I still call her if I have questions. I like to tell all my friends and family members who are having babies to tap into all the resources, such as the lactation consultant, at the hospital where they deliver. They are such a valuable gift to us! March2014
13
“Got Your Back” Pax available to women receiving chemo for breast cancer Baptist Health and First Coast News are partnering with two breast cancer survivors to provide newly diagnosed women who receive chemotherapy treatment in the community with a free “Got Your Back” Pax and My Chemo Cocktail & Me 5-in-1 treatment guide. Lucy Gross-Barlow of St. Marys, Georgia, and Sharon Crews of Waycross, Georgia, decided to partner with Baptist Health on this project because Gross-Barlow was a patient at the Hill Breast Center. The program is being funded in part by Baptist Health, Buddy Check donors and First Coast News, at Baptist Jacksonville and the goal is that other area hospitals will also get involved.
chemotherapy as part of breast cancer treatment. Bags can be picked up by appointment only from breast care coordinators at any Baptist Health hospital. For questions, call Linda Allen, Baptist Health director of women’s imaging, at 202.1891. To make a gift to help other women receive a Back Pax, make checks payable to: Baptist Health: Buddy Check Project or donate online at https://foundation.baptistjax.com/buddycheck
To receive a “Got Your Back” Pax, patients need to provide documentation from their physician that they are or recently started receiving
Patient safety contest
How would you define patient safety? As part of our Culture of Safety initiative, Baptist Health invites employees to develop a definition of patient safety. An interdisciplinary committee will judge the entries and award a prize to the winner. The contest runs now through March 17. Send your entry to editor@bmcjax.com
than 24,000 runners participating last year. For more information, please contact Danielle Leen at danielle.leen@bmcjax.com or 202.2530.
National wear red day
Gate River Run volunteers needed
Volunteers are needed to staff a water station at the Reid Building during the GATE River Run on Saturday, March 15. The GATE River Run is the largest 15K race in the United States, with more
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Managed Care/Finance team
EMPLOYEE SURVEY
More than a paycheck - learn about your Total Rewards excel lence saf ety
nt pr app e m e ogn engagvancement ogra recia ms tion ad i PTO t i o sc w n s rew orkli e aring n f l ard sa e l e s lary w development o health p r p e o e aw rtunitie car ard s mission s v i s g quality ion n i growth n r a dis le culture listening cou merit lues c nts n ommu o i va t a c edu fairness nity
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flexib ility te motiva ll ski
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Compensation is not a paycheck only. In fact, it includes much more. Baptist Health strives to provide a Total Rewards program that includes a generous employee benefits package, competitive compensation, a variety of opportunities for development, a highly supportive work-life, and a responsive environment where your voice is heard. Here are just a few highlights of the Total Rewards of working at Baptist: n All
eligible employees are offered a generous benefits package that includes retirement, life insurance, medical dental and vision insurance, and Paid Time Off (PTO), which add to total compensation.
n Our
minimum wage was raised from $8.50 to $9.50 per hour, while Florida minimum wage remains at $7.93 per hour.
n There
are many opportunities for staff to express thoughts or ask questions, via open forums, listening sessions, comment cards, CEO and CNO blogs, leadership rounding, or a personal visit, call or email to leadership.
n Total
Rewards also include many different programs. We provide many unique plans such as financial assistance for first-time homebuyers, our Spirit of Caregiving program, and services to help employees caring for elderly parents. There are many more!
In the next CareConnection, we will highlight Total Rewards, including programs that you may want to take advantage of, if you haven’t already. If you have a question in the meantime, feel free to contact benefits@bmcjax.com
March2014
15
Integration
PhysicianIntegration Acupuncture Services Offered by Primary Care Physician
Barbara Lauderdale Retires from Baymeadows
Sharon Reinertsen, MD, Baptist Internal and Family Medicine, at the Pavilion, Baptist Jacksonville, offers medical acupuncture to patients to encourage natural healing in the body and improve overall function. Medical acupuncture stimulates the release of chemicals naturally produced in the body that change the nervous system’s perception of pain and can help influence the body to heal itself. It is only performed by a fully licensed physician with additional training in acupuncture techniques.
Best wishes to Barbara Lauderdale, RN, Baptist Primary Care Baymeadows, who retired February 27 after more than 38 years of working alongside Arthur “Buster” Browning, MD. “My time as a nurse has been very rewarding,” Lauderdale said. “During these many years, I have had the opportunity to witness multiple generations pass through the doors of our practice and feel a sense of gratitude for the opportunity to be a part of their lives, through times of trial and joyful moments.”
The initial pre-treatment consultation is covered as an office visit and insurance rates apply. The acupuncture treatments are $120 and full payment is required at the time of the service. Insurance coverage varies for acupuncture. Acupuncture does not replace the need for a primary care physician. To schedule a consultation to discuss if acupuncture is right for you, call 396.0000 or click here
New Manager at Collins Road Please welcome Denise Bourquin, RN, BSN, who recently joined Baptist Primary Care Collins Road as the new office manager. She recently moved to the Jacksonville area from San Antonio, Texas, where she managed a Pulmonary Hypertension Clinic for the University of Texas Health Science Center.
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“Barbara has always had a kind heart and gentle approach toward her patients,” said Christine Adair, medical assistant/front office specialist. “Not only has she demonstrated commitment and diligence throughout her 38 years, but she is compassionate, humble and has always given 100% while never looking for validation.”
Victory Summit Baptist Neurology Group participated in the Victory Summit in January, a national educational series created by the Davis Phinney Foundation for people affected by Parkinson’s disease. Zhigao Huang, MD, presented information about Deep Brain Stimulation (DBS), which involves the surgical implantation of a neurostimulator, a device similar to a heart pacemaker. Alex Blacka, MA, (right) and Stephen Stanley, MA, (left) staffed a table at the event, answering questions about Parkinson’s and DBS.
Baptist to Build Doctors’ Office in Nocatee
Karen Mance Retires from Regency
Baptist Health has purchased close to an acre of land in the Nocatee Town Center for a new Baptist Primary Care office. Nocatee is a new master-planned community in Ponte Vedra. The new office, which will be off Crosswater Parkway in St. Johns County, will include up to three physicians providing primary care for both adults and children. Construction is planned to start in late summer, with the office opening in early 2015.
Congratulations and best wishes to Karen Mance who retired from Baptist Primary Care Regency on February 28, after 40 years as a nurse and 17 years with Baptist. Mance left once and came back because she felt at home with Baptist. She has enjoyed seeing patients get well.
Nassau
BaptistNassau Nurse Makes Poster Presentation at Research Symposium Kudos to Annette Acosta, RN, BSN, GE Lab, for being selected as a poster presenter at the Sigma Theta Tau International 2014 Spring Research Symposium, held at the University of North Florida on February 7. Acosta was able to discern through research that failure of colon preps is not related to the various medication preps, but due to failure in patient compliance in taking the preps correctly. She was able to show how important patient education is when preparing patients for colonoscopy.
Employees Donate Toys to Micah’s Place Employees in the Labor and Delivery, Nursery and Mother/Baby units recently purchased toys for children at Micah’s Place, using points they had accumulated by collecting Pampers diaper labels and entering the codes online as part of the company’s rewards program. Micah’s Place, located in Fernandina Beach, is the only Certified Domestic Violence Center in Nassau County. Pictured are: Amanda Parker, RN, Christy Claxton, RN, and Jettie Collier, surgical technician/ACP.
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BaptistJacksonville Jacksonville Baptist Jacksonville Highlighted Nationally as Nurse Friendly
Bonnie Hood Retires From Hill Breast Center
Baptist Jacksonville’s nursing program has been highlighted as one of the top 10 “nurse-friendly hospitals” in the U.S. A nursing website listed Baptist Jacksonville as No. 4 in an original list of the 30 most-friendly hospitals nationally. The website, www.TopRNtoBSN.com looked at hospitals that value their nursing staff and provide employees with a host of benefits and outstanding work environments.
Best Wishes to Bonnie Hood, Customer Service representative, Hill Breast Center, who retires on March 31 after 15 years of service to Baptist Health. Hood started out in Patient Access Services, working in the Pavilion and doing registration for Labor and Delivery, the ED and The Pavilion Inn. Later, she worked at Baptist Primary Care, then returned to the Baptist Jacksonville Mammogram Department where she processes mammogram requests, obtains histories and mammograms from outside facilities, and drives the van that takes patients to the hospital for surgery.
The website pointed to Baptist offering employees a comprehensive benefits package and giving nurses adjustable schedules, training remuneration and assistance to the tune of $5,000 for first-time homebuyers, as well as our Emerging Leaders Initiative.
Ann Marie Grietens Named Director of Adult Weaver Tower Ann Marie Grietens, RN, MSN, has been promoted to director of Neurosciences/ Oncology, with responsibility for all units in the Adult Weaver Tower. Grietens has a broad clinical and leadership background in neurological, orthopedic, bariatric and cardiac progressive care. She joined Baptist Jacksonville in July 2012 as nurse manager of Heart 4 North. “During her time as manager, Ann Marie made significant improvements in patient satisfaction and quality outcomes, while maintaining stewardship responsibilities,” said Nancy Simon, RN, NEA-BC, FACHE, vice president, Patient Care Services. Grietens has a Bachelor of Science in Nursing from the University of New Mexico, Albuquerque, and a Master of Science in Nursing from Regis University.
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Hood is a breast cancer survivor who first battled the disease in 2003 and again went through treatment in late 2013. “I tell people that if you eat at the same restaurant you cook at, it must a good restaurant. That’s how I feel about working and being a patient at Baptist. The technologists and radiologists are the most talented and caring individuals anyone could go to for their care,” she said. Hood also appreciates the support she has received from her co-workers. Last fall, several of them formed a team in her honor called “Bonnie’s BBs” and took part in the American Cancer Society’s Making Strides Against Breast Cancer Walk. Hood is optimistic about her future. “The type of breast cancer I have this time is never going to go away, but I am optimistic that we can keep it maintained, and it will be several years before I have to have chemo again.”
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Justin Hamilton, Patient Access Representative II An elderly gentleman slipped and fell in the Outpatient Center and was bleeding from cuts on his chin and knees. Hamilton came to the man’s side, assisted him into a wheelchair, provided comfort and helped attend to his injuries. He also accompanied him to the Emergency Department and assisted with gathering information. “Justin continues to demonstrate advocacy for our patients on a daily basis, and is always willing to help with any situation,” the nominator said.
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Connie Lewis, RN, Assistant Nurse Manager, Infusion Center Lewis is a Distinguished Caregiver who was presented with a silver pin for the numerous recognition cards she has received.
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Sandra Brown, Medical Laboratory Assistant II An employee was having some lab work done at the Pavilion. She arrived at a waiting room that was packed, and everyone was getting impatient. The employees at this location called for additional assistance. A few minutes later, Brown arrived smiling, greeted the crowd and went to work immediately. Her nominator said, “She has great skills and is able to draw blood efficiently and quickly. She was so friendly and caring with me, and I bet she is that way with everyone.”
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Group Fitness Classes at Wolfson Wellness Center The next series of classes begins the week of March 17. Payroll deduction is available. Space is limited, so sign up today at the Wellness Center, Heart Hospital, second floor. For more information, call 202.9708. Zumba Fitness Mondays, Wednesdays and Thursdays 5:30 - 6:30 pm Cost: 16 sessions for $80, or 24 sessions for $108 Core Abs Tuesdays and Thursdays 6 - 6:30 am Cost: 16 sessions for $70
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Beaches
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Applications are being accepted for the Teen Summer Volunteer Program. Teens, ages 14-18, can apply to earn community service hours. Requirements for volunteering include: written consent from a parent or guardian, two personal recommendations from teachers, availability to serve a weekly four-hour shift for six weeks during the summer, attendance at orientation and training sessions, and immunizations. Applications can be picked up at the Information Desk in the hospital Lobby. Completed applications must be submitted by March 21. For information, call the Baptist Beaches Auxiliary at 627.1320 or Janice Kiernan, Administration, at 627.2910.
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March 11, Medical Staff Conference Room March 18, Conference Room C March 25, Conference Room A
Leah Cooter, RN, Medical/ Surgical Unit Cooter was recognized by a patient who was admitted to the hospital following an emergency visit. The patient shared, “I was unable to notify my family, work or friends where I was because my cell phone battery died, and I did not have my charger. I was unable to get any phone numbers from my contact list and was told that there were no phone chargers on the floor or for sale at the hospital. Leah saw how panicked I was. After extensive searching, she located a charger so I could let my family know I was OK.� S
Join the Healthy For Life Lunch Club and create healthy lunches with your co-workers! This club gives you an opportunity to swap ingredients and enjoy an inexpensive, well-balanced lunch while building relationships with fellow employees. Lunch clubs will be held weekly on Tuesdays from 12 - 12:30 pm in March. To reserve your spot and sign up for one ingredient, email HealthyForLife@bmcjax.com
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Want to make healthier lunch choices?
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BaptistSouth South Distinguished Caregiver
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Tiffany Jobo, ACP, Recovery Services Tiffany Jobo was nominated by a patient’s family member. The patient was scheduled for surgery and required pre-surgical lab work. She has what is described as “jelly veins” and therefore, it is very difficult, as well as painful, to draw blood. The patient’s son requested “the best person to do the procedure” and Jobo was selected. R V I C
She handled this situation in a professional and compassionate manner, putting the patient and her son at ease and making the procedure as painless as possible. She did this in a very confident manner, which was reassuring to both the patient and her son.
Volunteer Holiday Luncheon Baptist South honored our 147 volunteers for sharing their time and talents with our patients,
families, and staff. In honor of their service, volunteers enjoyed a catered lunch with a concert preformed by the Creekside High School music ensemble. Those reaching 100, 200, 300 and 400 hours of service were presented with a milestone ribbon. Volunteers also received a Publix gift card as a small token of appreciation. In 2013, our volunteers donated 20,057 hours of service to Baptist South.
Volunteen Program Under Way The Community Relations Department at Baptist South is getting ready to interview 100 applicants for this year’s four-week summer Volunteen Program. Teens, ages 15 - 17, will develop leadership skills, learn about the medical field and obtain valuable work experience.
BaptistClay Clay
Convenient Medical Imaging Patients like Starr Mariano, who lives in Mandarin but works in Green Cove Springs, can get tired of fighting traffic for tests and appointments. Last summer, she decided to schedule her MRI at Baptist Clay, which she drives by every morning. Mariano was so satisfied with her experience that she later stopped by Baptist Clay on her way home from work one day to
schedule her screening mammogram. “The staff here makes it as pleasant as it can be,” she said. Diagnostic and imaging services available at Baptist Clay include CT, MRI, X-ray, ultrasound, mammography, bone density and laboratory tests. Imaging exams for children are provided by radiologic technologists specially trained to provide the lowest radiation dose possible for an accurate diagnosis and safe experience. For more information or to schedule an imaging test, call 202.2222.
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Wolfson
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Cranking for Kids Team Katie Ride, Walk for Life will be held April 12, in Amelia Island. “Team Wolfson – Cranking for Kids” is comprised of Baptist Health/Wolfson Children’s Hospital, Nemours Children’s Clinic and UF College of Medicine-Jacksonville employees, physicians, family members and friends. The first 100 riders to sign up for the Cranking for Kids team will get a performance-wear bike jersey. All walkers and volunteers will receive a Wolfson Children’s Hospital T-shirt. The registration fee is $45 until 5 pm on April 11, and $50 on race day. To get information about training rides, e-mail Team Captain Stephanie Perry at perrystephanieb@gmail.com or 483.1280.
Win a Bass Boat! As part of the tournament, $10 donations are being accepted for the opportunity to win a fully rigged 2014 Bullet 21SS Bass Boat with Boatmate Trailer and Mercury 225 Pro XS OptiMax Motor. This rig will be given away at weigh-in drawing on May 17. There is no limit on the number of tickets you can purchase and you do not need to be present to win. Drawing entries must be postmarked no later than April 30. To print the form for the Bass Boat drawing, visit wolfsonchildrens.org/bass
Register online for Team Wolfson at http://www.katierideforlife.org/register
Hike For Hope
Wolfson Children’s Hospital Bass Tournament Sign up now for the 25th Annual Wolfson Children’s Hospital Bass Tournament. Boats will launch Saturday, May 17, from the Palatka City Docks. To print the sign-up form, visit wolfsonchildrens.org/bass
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Matthew Taylor’s Hike for Hope, a flag football event to benefit Wolfson Children’s Hospital, is scheduled for 3 pm, Saturday, April 5, at the Bolles School Football Stadium. Taylor is a Wolfson Children’s patient who was born with cerebral palsy. He started this event to give back to the hospital that helped him walk and eventually, run! Wolfson Children’s patients and celebrities from Jacksonville will play flag football, with two quarters of the game being played by older patients and two quarters played by younger patients. Spectator tickets are $5 per person, and children age 3 and under are admitted at no charge. Learn more at https://foundation.baptistjax.com/hikeforhope
PLAYERS Championship Discount Tickets Benefit Baptist Health THE PLAYERS Championship is again offering Baptist employees special ticket prices for the annual event at TPC Sawgrass in Ponte Vedra Beach. Purchase single-day grounds tickets for $45 each, and $25 of each ticket you buy will be donated back to us through the “Chip in for Youth” program. Be sure to enter the code BAPTIST when purchasing tickets. This price is good for any of the tournament rounds, which are Thursday, May 8 - Sunday, May 11, and there is no limit to the number of tickets you can buy. Grounds admission is FREE to kids (age 18 and under) with a properly ticketed adult. For more information, visit chipinforyouth.com
TPC Sawgrass • ponte vedra beach, fl
BENEFITS
Care.com Membership Benefits-eligible employees of Baptist Health can receive FREE premium membership to Care.com and up to 10 days of in-home Emergency BackUp Elder Care. Emergency Back-Up Elder Care allows employees to go about their daily activities despite experiencing an abrupt and temporary loss of elder care staffing coverage. When regular arrangements fall through, the worry of finding a qualified caregiver is lessened by knowing that Care.com has vetted the potential caregivers. Membership also allows you to search for pre-screened babysitters, nannies, pet sitters, dog walkers, housekeepers, errand runners and house sitters.
Credit Union Shared Service Center Alive Credit Union, which offers membership as an employee benefit for Baptist Health employees, is now part of the Credit Union Shared Service Center/co-op Shared Branch Network. This means that members of thousands of credit unions nationwide can now conduct banking transactions at any Alive Credit Union location. All you need is your governmentissued photo ID, credit union name and member number. In addition, Alive Credit Union members now have access to more than 5,000 branch locations nationwide. Alive Credit Union has an on-site branch at Baptist Jacksonville, Howard Building, 6th Floor. For more information, call 296.1292.
For more information, visit bmcjax.care.com and sign up with your Baptist Health email address.
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RxExpress bedside delivery now available RxExpress bedside delivery helps patients get the prescriptions they need to continue healing and avoid being readmitted to the hospital. The service is a convenient way to have prescriptions filled and delivered to a patient’s bedside before discharge, eliminating unnecessary stops on the way home.
Here’s how it works: n At registration, patients are asked if they
would like their prescriptions delivered to their bedside upon discharge. n If the answer is yes, the patient profile is
flagged to receive RxExpress upon discharge to home. n When the physician enters the discharge
prescriptions, they are electronically sent to the RxExpress team. n Baptist Pharmacy RxExpress fills the
prescription and delivers the medication to the patient’s bedside where the co-pay is collected.
Pharmacy Hours: Baptist Pavilion Pharmacy (downtown) Monday - Friday, 7:30 am - 6 pm All other Baptist Hospital Pharmacies Monday - Friday, 8:30 am - 5:30 pm
n Patients can opt in even after admission. Just
ask if they want to use RxExpress and notify the pharmacy by phone or fax.
Classifieds AUTOMOTIVE
2004 Yamaha V star Classic (650cc) windshield, Vance & Hines exhaust, saddle bags. 20k miles, runs great. $2,500. Call 962.6903
FURNITURE
64 inch flat screen TV with stand, asking $1,500. 4 drawer chest, asking for $75, and 36 inch color TV w/stand, asking $100. Ask for Donna, 904.672.6615
1969 Ford Mustang coupe. Fully restored. All records & receipts. Beautiful daily driver. Asking $8,500 OBO. Contact Bob at 904.291.6339
New Ashley furniture love seat (large). Bought in Oct. 2013. Charcoal gray, includes accent pillows. $650, email for pictures. jewelee888@gmail.com
FOR RENT
MISCELLANEOUS
4BR/2 $1,600, Heritage Landing. Wood floors, SS appliances, triple crown molding, fence, open floor plan, tons of upgrades. Shows like model. 352.598.5904
HOME FOR SALE
825 sq ft Jax Beach ocean condo for sale. Live in or income rental. Property on Zillow, 210.895.1637. $250,000. Email: bro999@aol.com for info
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Modern brand 9’ Long board, blue and white. Used 4 times. Purchased from Surf Shack new. 904.465.6732 or email smart_girl1998@yahoo.com 1999 Harley Dresser motorcycle, blue ice and silver. Mileage 29,000, Garage kept. Lots of chrome; accessories included. Asking $8,000. 904.434.7249 2 Hankook tires with 90% tread remaining. 235-65-17 size. Contact Bob at 904.291.6339 if interested
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Submit a Classified Ad Next Deadline: March 17, 2014 On the employee intranet, go to Life at Baptist and select Submit Classifieds online. Please do not include your work phone number or email in the text of your ad.
Digital CareConnection
CareConnection is available online. Issues can be found on the employee intranet by clicking on Life at Baptist. Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.