Express Lunch CSR / Food Runner Status: Support Staff
Department: Pub Operations
Pay Range: $10.25 - $11.00/hr.
Last Amended: June 2012
Summary
The Express Lunch CSR/ Food Runner is responsible for providing great customer service and ensuring that their professionalism contributes to the overall success of Professor Mugs Pub. The Express Lunch CSR/Food Runner reports to the Assistant Pub Manager. Job Duties Customer Service
Greet customers, take food orders efficiently and make modifications correctly, and serve customers' orders quickly at the express lunch counter Inform customers of the express lunch items, food specials, soup of the day, special events, and promotions Ensure customers are always pleased and satisfied with their food and service Ensure that customers pay bills promptly Respond to customers’ requests and complaints Maintain orderly working stations and clean menus Ensure that the pub is a safe environment Make sure quality of service matches the customers’ expectations Inform management about difficulties with staff, patrons, and service Cash Handling and Micros Station
Process customers' orders through Micros station prior to bringing/preparing food for takeout Carry out sales transactions through preferred method of payment (i.e. cash, debit, credit card, gift certificate) as well as other servers' orders on occasion Perform cash out duties as required by policies Other Related Duties
Support Student Executives and staff members in their respective initiatives Assist other staff in their duties (run food, bus table, seat people with their menus) when pub is busy Education and Experience (Minimum Requirement)
High School Diploma or equivalent Serving it Right Certificate (as asset should they wish to move into serving position) Six months experience
3700 Willingdon Avenue, Burnaby BC, V5G 3H2 | Bus: 604.432.8600 Fax: 604.434.3809 | www.bcitsa.ca