BASE ACADEMY
Are you aware? All the successful people in the world have one attribute to them and that is they are the most effective communicators. They can articulate their thoughts effortlessly. For •COLLEGE STUDENTS •PROFESSIONALS, MBAs •JOB SEEKERS •GRADUATES •EXECUTIVES •DO YOU HAVE PROBLEM FACING INTERVIEW? •FEEL TENSED WHILE SPEAKING AT CONFERENCES, SEMINARS ? •AFRAID OF FACING AUDIENCE? We offer you a golden opportunity to quickly pick up the basic knowledge and useful tips for effective oral communication and presentation skills through a two day workshop, which provides an insight into these essential soft skills and hands on practice of making presentation.
The broad outline of the communication and presentation skills workshop is presented below : Day
Session
Topic
Session Plan
I Vital Inputs
Inauguration of the Workshop. Introduction to the communications and presentations skills Workshop
•Importance and use of communication and and presentation skills at College, Office, conference, seminar etc. •Interpersonal Relations. •Customer Relations.
A presentation by each participant for 5 minutes each, followed by self critiquing and critiquing by peers as well as the Resource Persons for next 5 minutes
Participants have to come prepared for making a presentation on any subject of their choice, which will be captured on a DVD through video shooting.
Session on oral communication, non-verbal Persons communication, listening skills and presentation skills
Participatory discussions, led by the Resource Persons.
I to III (Forenoon) IV to VI (Afternoon)
II I to III A presentation by each (Forenoon) participant for 5 minutes, followed by self critiquing and critiquing by peers as well as the Resource Persons for next 5 minutes IV & VI (Afternoon) Two mock group discussions on a topic chosen by all through consensus VI
Stock taking, clearing of doubts and summing up
Participants have to come prepared for making a presentation on one of the subjects drawn by lot out of the subjects offered at the end of the first day, which will be captured on a DVD through video shooting Each participant will be presented with the DVD containing the video shooting of his / her presentations Half of the participants will participate and other half will observe and offer critiquing at the end of the discussions, along with the Resource Persons Participatory discussions, led by the Resource Persons
•Each session of approx 1.30 hr. Lunch time 1.30 PM to 2.00 PM Course material will be provided in soft copy. •DVD of captured presentation made by respective participant will be handed over at the end of the course.
Our Other 2 day Programme Exclusively for Corporates ‘Personnel Development Programme’
•HR MANAGERS •EXECUTIVES •BANK OFFICERS •PROFESSIONALS We offer you a golden opportunity to quickly pick up the basic knowledge and useful tips for effective •oral communication and •Customer Relations •Interpersonal Relations •Team Work •Time Management through a two days workshop, which provides an insight into these essential skills. Design Brief I. Aim of the Programme The Programme aims at improving the skills of the employees in the following areas : •Communication •Interpersonal Relations •Team Work •Customer Relations •Time Management II. Session Plans The session plans are devised for achieving the following stages gradually : • Creation of self-awareness about the present attitude, style and behaviour. • Imparting essential conceptual knowledge regarding the skill development. • Discussing the behaviours required to be adopted for developing the skill. • Practising the desirable behaviours. •Critiquing by the peers and Resource Persons. III. Methodology • Use of Behavioural Science (BS) instruments for creation of self-awareness. • Concept quizzes to gauge the current and improved knowledge of essential concepts. • Interactive and participatory discussions led by the Resource Persons. • Games and Role Plays. IV. Time requirements - At least two full continuous days. V. Batch Size - Not less than 10 and not more than 20 VI. Evaluation - Through oral and written feedback from the participants at the end of the Programme VII. Preparatory Requirements - Interface between the Resource Persons and Directors / Staff Members on actual work site, at least a week in advance, so that the contextual inputs received can be built in the training contents and aids
Programme Module for Personnel Develpment Day
Session
Time
I I 0900 - 1000
1000 - 1015
II 1015 - 1145 1145 - 1200
Session Plan •Registration •Inauguration of the Workshop •Introduction of the Participants & Resource Persons •Broad Outline of the Programme •Expectations Tea Break •Communication Model •Verbal communication •Barriers to communication •Tips for effective communication •Non-verbal communication •Listening & hearing •Barriers to listening •Tips for effective listening Bio Break
III 1200 - 1330
•Understanding the development of Self & Inter-personal Relationship through the concept of JOHARI Window •Importance of giving & receiving / perceiving feedback for self development and development of interpersonal relationship •Development of realistic Self Esteem •Inter-personal values
Lunch Break
1330 - 1430
IV 1430 - 1600
•Understanding the concepts of Transactional Analysis •Ego states (Psychological frames of mind) •Role of Ego states in inter-personal transactions •Types of inter-personal transactions •Controlling the inter-personal transactions for increasing the personal effectiveness
Tea Break
1600 - 1615
V 1615 - 1745 1745 - 1800
•Assertive Vs Passive & Aggressive Behaviour •Persuasion skills •Negotiation skills •Quick brain & body energiser
Day
Session
II
Time
Session Plan
I
0900 - 1000
Recap of the Yesterday’s learnings
1000 - 1015
Tea Break
I I 1015 - 1145
•Difference between Group & Team •Characteristics of effective teams •Designing high performance teams •Stages of team development •Transforming the existing work groups into high performing teams •Barriers to creation of high performing teams •Tips for removing the barriers
Bio Break
1145 - 1200
I II 1200 - 1330 1330 - 1430
• Importance of customer and customer relationship •Identification of the skills required for maintaining excellent customer relationship •Types and profiles of the customers served •Typical situations of inter-face with the customers •Identification of the problems normally experienced in serving the customers •Brain storming for finding practical solutions for the problems identified •Drawing up of an Action Plan in the form of Log Frame for implementing the solutions Lunch Break
IV 1430 - 1600
• Importance of Time Management • Avoiding procrastination • Time management strategies
Tea Break
1600 - 1615
V 1615 - 1715 VI 1715 - 1745
• Recap of the Today’s learnings •Takeaways from the Programme • Evaluation of the Programme • Valediction of the Programme by the Participants
• Quick brain & body energisers
1745 - 1800
Maximum Knowledge Input in Minimum Time You Put
BASE ACADEMY 5, Vimalkant Society, P. M. Road, Vile Parle (E), Mumbai 400057. Tel: 022-26101383. E-mail: svdeshpande17@rediffmail.com