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Canteen Refreshment Services 1.800.CANTEEN W W W . C ANT EE NSALE S.C OM

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Refreshment Services

A bold new flavor in office coffee service We search the world for the coffee you love Customize your office coffee menu with a dynamic list of nationally recognized coffee brands, regional favorites and private labels.

Our equipment means business Discover the hottest equipment design, experience the advantage of single-cup brewing innovation and learn about new water-filtration technology.

Taste a better world Bring sustainability into your office coffee breakroom. We’ll show you how to offset your carbon footprint, reduce waste and go green.

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cof·fee

(kô’fé)

noun 1. a. Any of various tropical African shrubs or trees of the genus Coffea, especially C. arabica,

widely cultivated in the tropics for their seeds, which are dried, roasted and ground to

prepare a stimulating aromatic drink.

b. The beanlike seeds of this plant, enclosed within a pulpy fruit.

c. The beverage prepared from the seeds of this plant.

2. A moderate brown to dark brown or dark grayish brown.

3. An informal social gathering at which coffee and other refreshments are served.

There are two main species of bean, arabica and robusta. Both thrive in equatorial regions.

Robusta is grown at lower altitudes and has a high yield per plant and high caffeine content. It accounts for about 30 percent of world production. Robusta has a stronger flavor than arabica, with a full body and a woody aftertaste which is useful in creating blends and especially useful in instant coffee.

Arabica grows at higher altitudes, and while it has a lower yield and less caffeine content, it is widely recognized to be superior to robusta. Arabica accounts for about 70 percent of world production. Arabica has a delicate acidic flavor, a refined aroma and a caramel aftertaste.

Many of the cheaper blends have a higher proportion of robusta compared to arabica. Some high quality blends use a small quantity of the very best robusta beans to give body and character to the blends.

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Coffee beans in their raw state (green) are subjected to heat for varying periods to achieve the different types of roasts. This is known as the roasting process.

The Roasting Process During the roasting process the beans pass through different stages. First, the water contained in the bean evaporates. Then the bean swells to twice its original volume which causes the silvery skin to break and fall off (this is the chaff that is removed from the roaster at the end of the roasting process). The color of the bean changes from light green to yellow, to yellow-brown, to light brown and then to dark brown. The coffee aroma develops from a series of chemical reactions as the bean is roasted. In its green form, the bean has no aroma.

There are many roasts of beans available; the following are the main categories and their common names.

Dark Roasts - The darkest roasts, such as Italian Roast, are also known as “heavy roasts,� with beans roasted nearly to jet black.

This gives a smoky, well roasted taste that masks the natural flavors of the coffee bean.

Medium Dark Roasts - Medium dark roast is when the beans are roasted for a long time at a high enough temperature to bring the natural oil of the coffee to the surface.

Medium Roasts - Medium roasts balance body with flavor.

Light Roasts - A light roast gives a very subtle, light-bodied flavor.

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Endless Flavor & Variety Refresh and inspire your employees with a customized menu that suits your workplace. Choose from a dynamic list of nationally recognized brands, regional favorites and private labels.

National Brands Canteen Refreshment Services offers an exclusive family of premium arabica coffees for your office. Our Highland Estates roaster works directly with farms from the best-growing regions in the world. Roasted to order, Highland Estates is guaranteed fresh and can be custom blended to your particular taste. Enjoy 100 percent Colombian, private blends, and the most popular flavored coffees.

Skip the trip and the long lines but don’t miss out on your favorite Starbucks brew at the office. Enjoy it by the pot or just the way you like it with Starbucks’ interactive single-cup brewer.

Enjoy the style and convenience of a FLAVIA drinks station, featuring Alterra Coffee, without the cleanup or waste of conventional coffee machines. Over 30 inspiring drinks to meet every mood: gourmet coffees, indulgent creations, fresh-leaf teas, and well-being drinks.

Only Keurig offers hundreds of K-Cup varieties from the world’s most respected roasters. Single-origin coffees, exquisite custom blends, Fair Trade, organic and flavored coffees. Enjoy teas, too, from brands like Celestial Seasonings, Bigelow, and Twinings.

Lavazza blends experience, innovation and passion to spread the culture of Italian espresso. A premium coffee experience wherever espresso, cappuccinos and lattes are in high demand.

Dunkin’ Donuts offers a variety of flavors, from Original Blend to Hazelnut. All of Dunkin’ Donuts coffees are made from high quality 100 percent Arabica beans that are freshly ground and freshly brewed.

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Seattle’s Best Coffee® is a premium coffee using the highest quality 100 percent arabica bean sources from around the world. Our smooth roast appeals to many, whether they prefer a light-medium or dark-roasted coffee.

Wolfgang Puck coffees are grown naturally and harvested from small estates around the world. Blends available for every preference.

Green Mountain high-quality, batch-roasted coffee is now available beyond its Waitsfield, VT, café walls.

Regional Brands Peet’s distinctive approach to hand-roasting coffee in small batches and delivering it fresh within 24 hours is respected and appreciated by coffee lovers throughout the country.

Since 1992 Tully’s has been focused on creating remarkable handcrafted coffees that truly stand apart from the rest. Share the passion, share a cup.

After only 15 years in the business, Caribou has become the second largest coffee retailer in the US. Taste the reason for its success!

A familiar shopping mall companion also rewards your good work in the office.

Coffee selections share a rich 90-year tradition and pride for growing, selecting and roasting some of the finest coffees in the world.

Your favorite regional coffee brands are also available.

Find out more from your Canteen Refreshment Services representative.

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Highland Estates Private Label Highland Estates private label coffee is selected from the finest arabica coffee beans in the world’s top-growing regions. Expertly blended and roasted under meticulous brand standards, Highland Estates receives the care, expertise and attention to detail that delivers the celebrated aroma, full-bodied flavor and smooth finish of a premium coffee.

Our coffee is also certified by Rainforest Alliance, a non-government agency that works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use and business practices.

Highland Estates Coffee A diverse and prestigious list of clients has selected Highland Estates’ outstanding portfolio of services, customized office coffee programs, convenient online ordering and commitment to socially responsible business practices.

Highland Estates Direct From Maine to Hawaii, Highland Estates Direct extends our great service to smaller or remote locations through UPS delivery. Now, anyone can enjoy our extensive line of traditional or single cup coffees and teas, as well as filtered-water refreshment. Highland Estates Direct has the privilege of servicing Morgan Stanley, Verizon Wireless, UTC, Enterprise, Diageo, Met Life, Philips, Samsung, Hitachi and others.

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Dark Roast

House Blend

Heavy, nutty aroma, sweet, very full-bodied

Latin and African coffees blended to produce

and complex, tangy, with a hint of smokiness

all the body, aroma and flavor necessary for a

and a smooth finish.

distinctive cup of coffee. Complex blend with an intense winey, lemony and floral flavor, and

Sunlight Ridge - Lake Street A mild chocolate aroma, initial hints of brightness, medium body with a very light finish, a perfect breakfast blend.

a fragrant aroma.

Highland Estates Summit Blends are selected exclusively from “specialty” grade coffee beans, the highest grade of coffee available. Taste exceptional quality in our three distinct blends.

Colombian This estate-grown coffee has an excellent balance of body and acidity and an enticing caramel fragrance.

Ciao A medium dark blend with excellent flavor and balance, a refreshing aroma and pleasant acidity.

Kona Grown on Hawaii’s southwestern coast, this is one of the finest high-grown coffees and produces a delicate aromatic coffee with a mild flavor.

French Roast A Central and Latin American blend, mediumbody, subtle flavor with snappy acidity and a bright finish. This full-bodied, full-roasted

Rego A deliciously rich cup of coffee with a little less acidity, a full city roast and a darker, smoother taste.

Northwest Escape A full-flavored sweet and intense French Roast blend with low acidity.

coffee has the signature flavor of the Pacific Northwest.

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Flavia Brewing System featuring Alterra Coffee Roasters & BRIGHT TEA CO. With its stunning looks & compact design the Flavia® Creation 400 brewer can take pride of place in any office with over 50 people.

In addition to gourmet coffees and fresh tea options, your office can enjoy specialty drinks like cappuccinos, mochaccinos and cafe latte creations. Our unique system brews direct and pure from pack to cup. No need for cleaning between drinks. It’s fresh, fun and hassle free.

A STRIKING NEW LOOK • The new look combines an almost retro feel with modern ergonomics • It moves Flavia away from the more industrial and functional presentation typical of coffee brewers • Its stylish design complements any office and follows through on the Flavia family of brewers • Specially designed to suggest choice • Stimulates with a welcoming, easy and fun to use interface

ENHANCED DRINKS EXPERIENCE • Our drinks now taste even better since the Creation 400 features a new drink control and delivery system to maximize flavor, aroma and body • This is done through the optimum temperature for coffee brewing (198° F) and new individual brewing cycles for coffee and tea, to achieve the perfect taste • Consumers can now also select their favorite drink strength and size

GREATER EASE OF USE • The experience is easy, intuitive and fun to stimulate creativity of new drink combinations • The LCD screen now proposes a choice of all the Flavia categories such as Coffees, Teas, Chocolates and Specialties before consumers choose their drinks and their strength and size

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Good Quality, Hardworking Coffee You Feel Good About Drinking ALTERRA gives you good quality, hard working coffee that you feel good about drinking—hardworking coffees that have been created with a genuine passion and obsession for quality and originality.

At ALTERRA we believe in connecting people who love good quality coffee. We are committed to promoting strong local communities, forging strong relationships with our suppliers and showing true respect to our environment.

ALTERRA Coffee Roasters • House Blend

• Colombia

• Sumatra

• House Blend Decaf

• Kona

• Ethiopia

• Morning Roast

• French Roast

• Kenya

• Costa Rica

• French Roast Decaf

• Hazelnut

• Artisan Roast

• Espresso Roast

• French Vanilla

• Foundry Blend

• Barista’s Blend

Pause with Purpose You know the moment—when you pause and take a breath, gathering yourself for the challenges ahead, focusing your energy and quieting your mind so you’re prepared for whatever comes next.

That’s the moment THE BRIGHT TEA CO. tea was made for.

THE BRIGHT TEA CO. teas come in a variety of styles and flavors—so there’s a tea to complement the pace and spirit of each part of your day.

BRIGHT TEA CO. • English Breakfast

• White Orange

• Earl Grey

• Chai Spice

• Peppermint Herbal

• Japanese Green Tea

• Raspberry Herbal

• Green Tea with Jasmine

• Lemon Herbal

• Select Green

Flavia Indulgences • Dove Hot Chocolate

• Cappuccino/Latte Swirl

• Milky Way Swirl

• Mars Swirl

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Smart Brewing Equipment Equip your breakroom with the latest in refreshment service. The best office coffee brewers will start your day off right and keep the momentum. Our brewing equipment means business!

Coffee brewers to fit any space or special need Our premium single cup and low profile pot brewers fit practically any space in your office breakroom or your workplace. Brew a perfect cup of coffee from our selection of delicious coffee brands enhanced with the perfect coffee brewer and new water filtration technology.

Single Cup Brewers • Avalon La Petite

• Kikko

• Colibri LX

• Korinto

• Douwe Egbert C-60 • Koro • Flavia Creation 400 • Lavazza Blue 2210 • Flavia SB100

• Lavazza Blue Colibri

• Keurig B200

• Starbucks Interactive Cup

• Keurig 3000

• Wolfgang Puck Cafexpress

Air Pot Brewers • Ace AP

• Ace TS

• Ace TC

• Bunn SmartWAVE™

Glass Pot Brewers • Ace LP

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• Ace S

Traditional Brewing Equipment Thermal Carafe Coffee Brewer • Brews 3.8 gallons of perfect coffee per hour • Pourover brewer requires no plumbing— completely portable

Glass Carafe Coffee Brewer • Brews 2.9 gallons of perfect coffee per hour • Both automatic and pourover models for superb coffee • Attractive and space-saving to fit any counter

Airpot Brewers • Fits under most countertop cabinets • Keeps coffee hot and fresh for hours • Durable stainless steel construction

Additional Equipment To provide a neat and orderly appearance, we will place your choice of condiment caddies in your breakroom.

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Single Cup Brewers Starbucks I-Cup Machine Enhance your workplace, inspire your staff and thank your customers with an incomparable coffee experience from the Starbucks Interactive Cup-brewer. Every cup of Starbucks coffee is freshly ground and brewed. The aroma, flavor and quality are undeniably premium.

Avalon Petite X Sleek and compact design welcomes the user to a premium selection of hot beverages, suitable for a multitude of settings and the convenience of providing one freshly brewed cup at a time, anytime.

Flavia Creation 400 Brewer Wherever a great cup of coffee is in demand, Flavia® Beverage Systems bring taste, choice and convenience to any environment. With two sleek brewer models and a café menu of coffees, teas and specialty beverages, it’s easy to understand why Flavia® is the world’s leading Brew-by-Pack system.

Keurig Brewing System The Keurig Brewing System is the perfect solution for everyone in your office. Not only will they be able to satisfy their individual tastes, but they’ll also enjoy the convenience of having the gourmet coffee experience from the breakroom to the boardroom.

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A Well-Stocked Pantry Let us take care of the small details that make a big difference in your workday! We specialize in providing all your favorite hot and cold beverages, snacks, kitchen essentials and special orders that keep your breakroom well-stocked and your employees productive.

Expert Solutions for Your Breakroom High quality products, phenomenal service and attention to detail add up to make a big difference for your company: motivated associates, improved productivity and satisfied customers.

• Sodas, juices, bottled water, energy and sport drink beverages • Gourmet coffeehouse flavors, decaf coffees, teas and cocoa • Soups, healthy snacks, breakfast foods, popcorn, crackers, cookies and candy • Water filtration systems and coolers for great tasting water, coffee and beverages • Fresh dairy, creamers, sugar, sweeteners and condiments • Paper cups, bowls, plates, utensils and paper towels • Napkins, bathroom tissue and facial tissue • First aid supplies, pain relievers, antacids and sanitary napkins • Cleaning products, trash can liners, air fresheners, janitorial supplies and much more • Office materials such as pens, pencils, paper supplies, paper clips and staples We provide all your office breakroom essentials and anything else you need to keep your workplace energized and productive.

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Our Sustainable Business Practices Will Keep Your Community Happy Every cup can make a difference.

Canteen can help you promote environmental responsibility and reduce your carbon footprint through our LEEF program.

We advocate socially and environmentally responsible coffee production.

• We promote organic snacks and beverages • We partner with responsible suppliers • We provide energy-efficient breakroom equipment • We offer carbon neutral coffee programs • We feature local products on your menu • We collaborate with you to jointly reduce our environmental impact Learn how to make your

Learn more about our

What are socially and

breakroom carbon neutral.

commitment to sustainability.

ecologically certified coffees?

How our Carbon Offset

Commitment to Responsibility,

Socially and Ecologically

program works

Conservation, Stewardship

Sustainable

and Efficiency We determine how many pounds of CO2 emissions your coffee equipment produces.

Canteen Refreshment Services will purchase the carbon offsets to make your coffee maker carbon neutral.

You will receive a certificate that represents your participation in the reduction of carbon dioxide emissions.

Canteen Refreshment Services is committed to being a good neighbor in our local communities and on our planet by finding new opportunities to introduce sustainable practices into our office coffee business.

There are a variety of socially and ecologically sustainable certifications.

The guidelines may focus on protecting the environment, ensuring fair labor practices or support both.

There is no map to guide us and the horizon continues to change, but we’ve begun our journey by defining both small and far-reaching actions that will help us manage our impact on the environment and by broadening those initiatives into our customers’ breakrooms.

Talk to us and learn how to make your breakroom the happiest place on the planet.

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Water Wisdom Now it’s possible to enjoy great tasting drinking water at the office without those annoying water jugs.

We offer a new level of water filtration technology that brings refreshing premium drinking water to your office. You get healthy, purified water without the hassle of storing and lifting heavy jugs.

Treat your employees and guests with great tasting water at a fraction of the cost of water jugs and start brewing better tasting coffee, soups, cocoa and teas.

Don’t forget—coffee is over 97 percent water Great tasting water is one of the most important ingredients in making a great cup of coffee! The quality of the water you use to brew a pot or cup of coffee is key to ensure satisfying taste and flavor. This also holds true for teas, instant soups and powdered drink mixes that require water.

Simply put, better tasting water makes everything else taste better.

Alpine Coolers Alpine Coolers are manufactured under strict quality procedures with reliability as the goal.

Available in white and charcoal and as a floor stand-up or countertop.

Purlogix™ Purlogix™ coolers are available in a variety of filtration configurations including micro-filtration and reverse osmosis with optional ultraviolet (UV) in-tank disinfection.

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Customer Satisfaction We seek to achieve superior customer satisfaction by “doing the right things right” for you.

The most important factor in our continued success is direct customer input. Exclusive Canteen programs solicit your input and benchmark our operations.

Canteen Connect - Our Canteen Connect program involves an independent telephone survey of your satisfaction. Our Canteen Connect representative will call you and ask seven simple questions and provide you with an opportunity to grade our service. Your responses and resolution reports are forwarded to regional and division management.

Service Excellence Program - Canteen is committed to visiting with each client on a monthly basis. This visit is scheduled in advance and helps ensure that we are in tune with our clients’ needs. After each visit, a card is filled out documenting the commitments made to you during the visit. These cards are filed by location and are used as confirmations that follow-through is completed on all requests.

Clients 4 Life - Clients 4 Life is Canteen’s dedicated process for defining your expectations and ensuring that we exceed those expectations. Understanding and anticipating your needs is the foundation of our client satisfaction effort. Communication, goal setting, follow-up and evaluation are crucial to this process. This program provides us with a common language for managing your needs through a series of meetings, checkpoints and the analysis of results.

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Service Schedule A uniformed Route Service Associate will arrive at your location on predetermined days to clean and polish your brewing equipment, replace all of the pots and stock your supplies as needed.

Our Route Service Associates are extensively trained to make sure each piece of equipment, brewing containers and the counter areas are working correctly and are as clean and organized as the day we installed them. They report any issues to technicians or management as appropriate.

Following is our Service Plus Checklist. The Service Plus Checklist card can be affixed to the coffee brewer or a cabinet door. Our service personnel complete this at every visit to document our service and assure you that your coffee equipment is clean and in optimum condition.

Service Plus Checklist At Canteen Refreshment Services, we are committed to exceeding your expectations. Below is our 10-Step Quality Service Checklist.

Date Date Date

Date Date Date

Date

Clean brewer Clean sprayhead & sprayhead area Check brewer temp Check dispersing level Check coffee servers Check coffee service area Check water filtration & change filters as scheduled Replenish & rotate products Contact designee Routinely present new products

Contact: Phone #: Emergency Service #:

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PE OPLE QUALIT Y WE LLN E SS

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SERV I C E

I N N OVAT I O N •

LEA D ERSH I P

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