THE ENVISION STORY SPECIAL EDITION
SPECIAL EDITION
WHAT’S INSIDE
WHAT’S NEXT
What’s Next Overview NEXTalk Podcast Compassion Retail Solutions Space & Distancing Solutions Well-Being Environmental Gamechangers Brand Partnerships & Robotics Digital Solutions
SPECIAL EDITION
OVERVIEW
TOOLS & RESOURCES for New Guest Experiences
This is a pivotal time in the food and hospitality industry. Today’s environment accelerates Envision Group’s mission to drive commercial results while promoting well-being for people and planet with an increased focus on agility and reinvention. We are prepared to ensure the safety and care of the people we work with and serve, and energized to take action with innovation that defines a new future. Our vision introduces emerging technology and business models that rebuild consumer confidence, culture and connection. Open-innovation, maintaining an entrepreneurial culture, identifying relevant trends, creating design solutions, and securing innovative partners fuel all lines of business to quickly adapt to evolving client and customer needs, as we reset operations and rebuild together.
WHAT’S NEXT
Reset & Build Developed by experts in marketing, retail, design, wellness and sustainability, Envision Group introduces What’s Next, our playbook filled with a comprehensive one-stop-shop of solutions that provide clients with the latest resources as we establish the “new normal” for guest experiences in onsite dining. Digital, mobile and contactless solutions provide guests more channels to access chef-inspired food with reduced crowds, in less time and with an increased sense of safety. Onsite Markets offer an expanded portfolio of service models with digital connectivity, increased convenience and “grocerant” variety, offering guests the great food and educational programming, typically found in the café, wherever they are today.
Reconnect We believe these challenging times have a silver lining: a long-term focus on how the well-being of people and planet is deeply interconnected with our food system. As leaders, operators and influencers, we share a renewed energy to combine our scale, passion and expertise to make a positive impact while serving delicious food, creating memorable experiences and inspiring our guests. With greater collaboration and innovation, we can collectively build a food system that’s resilient, diverse and regenerative.
THE
SITUATION WE ARE IN
TODAY IS TRULY A
GLOBAL OPPORTUNITY TO
RECONNECT
THROUGH
FOOD Susie Weintraub, Envision Group CEO SPECIAL EDITION
PODCAST
Hear from industry experts and innovators, alongside Compass thoughtleaders, as they dig into relevant and provocative topics that shape the “new normal” in foodservice, facilities and the food system. Powered by Compass Group, the NEXTalk podcast series explores how we will adapt to the evolving environment, contribute to a successful outcome and help lead the industry for the long term.
CLICK TO HEAR FROM INDUSTRY EXPERTS LOOK FOR THIS BUTTON THROUGHOUT THE DOCUMENT!
CONSUMER CONFIDENCE • MOBILE & DIGITAL • OPERATIONAL MODELS • INDUSTRY OUTLOOK FOOD EXPERIENCES • ROBOTICS • DELIVERY • REDISCOVERED FOODS
WHAT’S NEXT
JACK LI
TRISTRAM STUART
DANNY MEYER
DAVID HOGLAND
MANAGING DIRECTOR DATASSENTIAL
FOUNDER & CEO UNION SQUARE HOSPITALITY GROUP
JENNIFER PRITCHARD
MANAGING DIRECTOR ACCENTURE MANAGEMENT CONSULTING
DR. MARK HYMAN
HEAD OF STRATEGY AND INNOVATION CLEVELAND CLINIC CENTER FOR FUNCTIONAL MEDICINE
FOOD WASTE PIONEER FOUNDER, TOAST ALE
PRESIDENT EUREST SERVICES
GALE MOUTREY
CHRIS LAPATA, MCR
PRESIDENT FOODTANK
CLIENT LEADER BHDP ARCHITECTURE
GLOBAL VP, BRAND + WORKPLACE INNOVATION STEELCASE
KEITH DURST
JIM GAUTHIER
RICH FECZKO
STANDARDS, INNOVATION & GLOBAL SUPPORT DIRECTOR CROTHALL HEALTHCARE, COMPASS ONE
STEVEN SOECHTIG
DANIELLE NIERENBERG
CHEF & CO-FOUNDER ROW 7 SEEDS
SR. CLINICAL ADVISOR, INFECTION PREVENTION DIVERSEY
MANAGING DIRECTOR ACCENTURE MANAGEMENT CONSULTING
DAN BARBER
TOM FORD
PRINCIPAL FOC HOSPITALITY ADVISORS
SETH FERRIELL
VP, FOOD SAFETY AND QUALITY ASSURANCE COMPASS GROUP
CEO SSC
MARK RAMPOLLA
SOCIAL IMPACT ADVISOR CO-FOUNDER, POWERPLANT VENTURES
SHAWN LANGE
PRESIDENT LAB2FAB, A MIDDLEBY CORPORATION
BOB GRAVANI
PROFESSOR EMERITUS, FOOD SCIENCE CORNELL UNIVERSITY
SPECIAL EDITION
COMPASSION
Compass Group developed the comprehensive initiative focused on safety, care and innovation in response to the rapidly changing needs of guests and clients. Designed to give customers peace of mind as they return to Compass Group cafés and facilities, COMPASSION combines the “Compass” brand with the “passion” inherent in our people and the entire organization, taking safety a step further to enhance the entire guest experience. Through programs designed by leading food safety and public health experts, and new technology that continues to meet and exceed guest expectations, COMPASSION is built on three core pillars: Ensure Safety, Deliver Care and Take Action. A core component of the COMPASSION program is a new COVID-19-specific training developed in consultation with the Cleveland Clinic and mandated to all associates. This unique educational opportunity empowers all Compass Group associates to demonstrate their commitment to safety, in addition to the “Culture of Care” hospitality for which Compass Group is known.
WHAT’S NEXT
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Reinforcing COMPASSION is a new partnership with Mérieux NutriSciences. A global leader in public health, Mérieux NutriSciences brings more than 50 years of experience developing solutions to prevent health risks related to food service and retail. As part of this new collaboration, Mérieux NutriSciences will provide guidance on Compass Group’s COVID-19 prevention programs and audit the company’s restaurants and cafes to ensure they meet the strictest guidelines for safety compliance.
Communication Now and always, we are focused on the safety and wellbeing of our clients and associates. To increase confidence and comfort, it’s more important than ever to show and share our new standards of care. Effective, consistent communication, like digital and printed signs, is essential to every successful reopening that outlines all new processes and procedures for protection. These requirements include associate health checks, elevated cleaning schedules, social distancing and personal protective equipment (PPE). And, of course, a warm welcome back.
SPECIAL EDITION
RETAIL SOLUTIONS
WHAT’S NEXT
GIVE CONSUMERS WHAT THEY WANT IN TODAY’S ENVIRONMENT Offer your guests a fresh and delicious curated culinary experience that is seamlessly integrated with our retail programs in a single digital platform. Our Market Café is a scalable concept that adapts to fluctuations in your population and shifts in demand with solutions for breakfast, lunch, take home meals as well as grab & go. • Curated Culinary Programs • Customizable Convenience • Quality, Safety & Secure Supply Chain
• Adaptable Environments • Contactless Technology • Certified Sanitation
EXPERIENCE Powered by the latest technology, the Market Café is a multipurpose experience enabling guests to browse the mobile menu, customize their order, pay ahead and select a pickup time based on traffic volumes. Guests can also visit the café and use their phone to shop-scan-and-pay for fresh prepared grab-and-go and grocery essentials, reducing the number of touchpoints and extra stops on the way home. ADAPTABLE ENVIRONMENTS The modular design and programming allows for both existing and new floorplans to be transformed to meet the needs of today and tomorrow’s onsite needs. CONTACTLESS TECHNOLOGY An easy to use, one-stop, contactless ordering and payment solution powered by a personal device combined with automation and robotics to further enhance the overall experience.
SPECIAL EDITION
RETAIL SOLUTIONS
Market Outlets are unattended satellite locations with curated snack, beverage and grab-and-go items that serve as designated remote pick-up locations for options pre-ordered on the app and customized in the virtual kitchen. Market on Demand enables our consumers to get their orders delivered direct to their doorstep. Through our network of locations, supply chain and last-mile-delivery partners we’re bringing convenience to the next level with snacks, beverages, grocery and café favorites all available on demand.
Market Pop-Up transform high-traffic areas into branded retail spaces making it easy for customers to pick up in-demand grocery items without having to stop at the store.
WHAT’S NEXT
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Market On The Move is a mini market on wheels, including mobile POS to meet guests wherever they are with beverage, shelf-stable and fresh foods.
Coffee, Espresso & Tea Our experts provide barista-quality coffees and teas, with full equipment solutions from low-tech to cutting-edge technology. All ensure a great experience for multiple settings while minimizing contact.
SPECIAL EDITION
RETAIL SOLUTIONS
This grab-n-go destination infuses safety, quality and convenience into fresh, handcrafted cuisine. Wholesome ingredients are sourced, grown and prepared by a strategic network of regional partners, allowing us to provide consistent, trusted options at every location.
WHAT’S NEXT
BENEFITS FOR OUR CUSTOMERS • CONFIDENCE: Transparent, tamper-evident packaging
• CONVENIENCE: Elevated • • •
experiences for people on-the-go QUALITY: Best-in-class ingredients, consistency and portions VARIETY: Dynamic menus evolve with seasonal features APPEAL: Handcrafted, contemporary, high-end offerings
FOR OUR CLIENTS • EXCITEMENT: Upgraded on-the• • • •
go program with innovative brand refresh LABELING LAWS: Meets USDA and FDA ingredient and allergen requirements PARTICIPATION: Captures incremental customers REVENUE BOOST: Premium products drive higher price points DYNAMIC MENUS: Point-of-sale data and market trends influence
During this time of uncertainty surrounding COVID-19, our commitment to serving guests safely is our unwavering priority. Under the umbrella of Compass Provisions, we immediately activated a national supplier network of approved commissaries and kitchens at-the-ready to deliver a variety of options to meet evolving client needs.
OUR EXPANDED FOOD SOLUTIONS INCLUDE
Grab-n-Go Fresh Ingredients Shelf Stable Kits Meals Ready to Eat Mobile Solutions
The Compass Provisions Response Team remains in daily contact with our supplier and distributor partners to understand all potential impacts of COVID-19. As the world’s largest food and support services company, Compass Group routinely adheres to best-in-class cleaning, quality assurance and food safety standards. Over the past 90 years, we have a proven history responding to disaster and emergency situations.
SPECIAL EDITION
WHAT’S NEXT
foodworks creates community through food by partnering with the best area restaurants, and showcasing them in your operations to build an ecosystem of authentic, local and international cuisines. together we can support small business.
FoodWorks brings the heart and culinary soul of your neighborhood safely back together under one roof. We curate the best local food service in most major cities and create a tight-knit feeling of community through digital cafes, immersive catering events, pop-ups, food trucks and marketplaces. As building populations fluctuate during COVID-19, FoodWorks’ scalable operation runs on a profit and loss model to minimize or eliminate costly subsidies. This innovative, frictionless and personalized service is created with the guest in mind.
pop-ups
Set up micro-restaurants featuring the best local menus to serve customers just about anywhere.
catering
Featured restaurant partners create menus and experiences for meetings small and large.
food trucks & trailers
Create a curated event with the top food trucks in your area.
micro-market solutions
Onsite marketplaces give guests access to snacks and light meals without leaving the building.
events
Give life to impactful and memorable events with local artisans, bakers, restaurants and other small business owners
foodworks.org SPECIAL EDITION
SPACE & DISTANCING SOLUTIONS
DIS TANCING SOLUTIONS
Social Distancing is how we now define physical and psychological safety. We have a renewed focus on creating environments that are safe, healthy and embrace well-being for all. Our primary focus is understanding café environments of the future to create new strategies around design that ensure occupant well-being and also start to future-proof environments to be better positioned for pandemic events like COVID-19.
As humans, we thrive when we are connected—to a mission, to a cause, to a place, to one another. Our environments matter because they facilitate these connections. As such, the café of the future will consider how people want to engage with others and with their space. We need to give guests guidance and control over their social distancing as they interact and nourish, hence the need to diversify how we connect to food.
WHAT’S NEXT
PHYSICAL DISTANCING PROTECTIVE BARRIERS, SAFETY SHIELDS AND QUEUING BELTS Create separation between employees and customers • Cashier Line • Reception Stand • Chef’s Table • Barista Bar SIGNAGE AND FLOOR GRAPHICS Remind customers to protect themselves and maintain a safe distance • Order-and-Pay Kiosks • Stations • Dining Area
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SPECIAL EDITION
SPACE & DISTANCING SOLUTIONS
MOBILE & MODULAR SOLUTIONS OPERATIONS NEED TO QUICKLY ADAPT To best support constantly evolving population levels and service requirements, the Space Transformation and Innovation team launched an online dashboard to easily explore Mobile, Modular & Equipment options. Solutions can be sorted by category, lead time and cost parameters, and include a range of equipment from carts and kiosks to mobile trucks and temporary kitchens. Additionally, experts are on call to support emergency design needs like project management and quick-ship equipment.
INNOVATIVE SOLUTIONS FOOD LOCKERS & MOBILE PICK UP Automated Delivery and Contactless Pick-up offer solutions for consumers who may be hesitant to engage in the traditional foodservice retail experience. Through the utilization of food lockers and integrated mobile pick-up destinations we can offer a safe, secure, contact-free culinary experience. Operationally, these concepts reduce the number of touchpoints and streamline both front and back of house operations. Combined with optimized menus, we can nourish our guests in a safe and sustainable way.
WHAT’S NEXT
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DESIGN STRATEGY ENVIRONMENTS OF THE FUTURE Looking to reimagine the role of onsite dining? Design strategy of the café space will optimize opportunities for safe social connection, effectively promote company culture and ensure occupant well-being. Through discovery, data and humancentered design we actively explore the client brand, culture and objectives. Our approach translates the aligned vision into environments that work in today’s everchanging world, but also deliver ultimate flexibility and adaptability for what tomorrow will bring. This design strategy guides us in recognizing a new normal as we maximize experience while minimizing lines and crowds so our guests can enjoy a safe and secure culinary community that’s supported by frictionless technology.
SPECIAL EDITION
WELL
Task Force The International WELL Building Institute (IWBI) launched the Task Force on COVID-19 and Other Respiratory Infections: Prevention and Preparedness, Resilience and Recovery. This special initiative focuses on the critical role buildings, businesses and communities play in the face of the COVID-19 outbreak, and disease prevention more broadly, to improve comfort, drive better choices and enhance overall health and wellness.
Launched in April, the Task Force will deploy a multi-faceted strategy that channels the collective insight of 500 global experts across public health, medicine, design, real estate, government and academia -- including Envision Group’s VP of Wellness and Nutrition, Deanne Brandstetter -- to empower owners and operators with the necessary guidance to adapt to considerations for health and wellbeing in a post-COVID-19 world.
WHAT’S NEXT
Just announced to address the immediate need for implementing operational enhancements prior to reopening, as well as third-party review and designation to validate achievements, is the new WELL Health-Safety Rating. This evidencebased rating includes operational policies, maintenance protocols and emergency plans that apply to all building types including offices, restaurants, hotels, manufacturing, recreation and schools.
”It is an honor to participate on this Task Force with world experts in health, safety, design, engineering and resilience.” Deanne Brandstetter, MBA, RDN, CDN, FAND Vice President Nutrition & Wellness, Envision Group
BUILD CONFIDENCE W I T H
T E C H
TO O LS
Compass Group’s facilities technology team, Waveguide, is harnessing existing technologies in new ways to help clients maintain healthy distances and safe environments. Accurate data and transparent communication build confidence and support informed decision-making. Taking safety seriously will empower your teams to return to the office.
PEOPLE COUNTING Connect people counting sensors to data dashboards and manage physical distancing requirements throughout your facility.
SMART SCHEDULING Flip from traditional room capacity to physically distanced capacity, schedule room sanitization and manage space readiness all from your room scheduling platform or facilities app.
DIGITAL COMMUNICATION Use digital signage to communicate up-to-the-minute information on space capacity.
HYBRID MEETINGS Link local teams with web-based participants so your distanced meetings feel more connected.
TOUCHLESS WORKPLACE Use mobile apps to ensure a touchless experience -from turning on lights and ordering food to knowing which conference room is empty or which cafĂŠ is full.
SPECIAL EDITION
WELL-BEING
Virtual Resources at Home Now more than ever our guests are focused on the importance of personal health, well-being and supporting a healthy immune system. Our digital library of resources helps to share our culinary and wellness knowledge, including recipes and expert advice with content that’s specifically relevant to today’s environment.
WEEATLI VEDOWELL.CO M
WHAT’S NEXT
Coping with COVID Clear, fact-based information on eating well and safely during the COVID-19 pandemic
Meal Planning Recipes, shopping lists and videos to make meals at home more enjoyable
Balance Resources to support overall well-being and a healthy lifestyle
Staying Fit Strategies to remain active when your usual routine is disrupted
Expert Advice Registered Dietitians and Chefs share food and nutrition tips and tools
Snacking Smart Hand selected by our team of Registered Dietitians to support health
SPECIAL EDITION
WELL-BEING
WHAT’S NEXT
Click to view more!
Teaching Kitchen at Home brings the fun of our hands-on Teaching Kitchen classes to your own kitchen. Whether you’re looking for recipe inspiration, to “chop like a pro” or cook with your kids, follow along with our Celebrity Chef Partners and internal experts to create delicious, health-promoting meals and snacks at home.
Connect with Compass Chefs & RDs
Celebrity Chefs
Cooking with Kids
SPECIAL EDITION
ENVIRONMENTAL GAMECHANGERS
Creating Positive Impact WHAT’S NEXT
At Compass Group, creating a positive change in the food system and promoting well-being for both people and planet has never been more relevant. We actively seek ways to make a difference and leverage our scale to make the impact significant both locally and globally by reducing food waste, promoting farmworker rights, protecting animal life and partnering with farms. To accelerate transformation, we encourage clients to join our meaningful conversations with thought leaders and esteemed partners like Chef Dan Barber, Tristram Stuart, Dr. Mark Hyman and Dani Nierenberg available on our NEXTalk Podcast Series. Together, we will shape what’s next. Looking ahead to the future of food, we are inspired by the potential regenerative agriculture and biodiversity bring to the table, feeling energized to extend our efforts beyond waste reduction and minimizing our carbon foodprint. We’re taking a holistic approach to provide clients food that’s measurably better, motivation through awareness and education, and solutions to neutralize our impact.
SPECIAL EDITION
Regenerative Agriculture
Dan Barber CLICK TO HEAR FROM INDUSTRY EXPERTS
houses and partners, like Row 7 Seeds, allows us to transform meals with nutrient-dense ingredients that are specifically bred for taste and flavor while increasing overall diversity and soil health. It’s good for the planet, better for the farmer and great for the consumer who can enjoy healthier meals.
Promoting Local
Compass Group chefs are on a path of discovery to actively support regenerative farming. Our culinarians are empowered to create innovative menus and recipes that reintroduce ingredients to the kitchen, encourage biodiverse sourcing and have a positive impact on the big picture. Learning, analyzing and embracing change from within our organization starts with educating ourselves on flavor profiles, crop variety and resilience, and farming practices that enrich the soil and, ultimately, the entire ecosystem. Our strategic alignment with leading external chefs, farmers, produce
Health, flavor, deliciousness it’s all one subject that starts and ends with soil. Regenerative Agriculture really means a regenerative food culture.
In 2019, Compass Group sectors purchased more than 76 million pounds of local produce through our network of partners. Chefs source ingredients from local and regional growers as a first choice to support small and mid-sized American family farms. The options available locally are clearly identified in the ordering system and prioritized as chefs create seasonal menus to promote freshness, sustainability and flavor. Our robust network of farm partnerships and distributors mitigate potential supply chain disruption to enrich local communities with benefits our guests can enjoy.
Dr Hyman
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Food is more important than ever in terms of its global impact on our health - the economic impact, effect on climate, environment, and racial and health disparities.
WHAT’S NEXT
Reducing Food Waste
Compass Group USA is driving change from the inside out with a landmark commitment to reduce food waste 25% by the end of 2020, and 50% by 2030, joining the U.S. Food Loss and Waste 2030 Group and aligning with the United Nation’s Social Development Goals.
Tristram Stuart CLICK TO HEAR FROM INDUSTRY EXPERTS
Food production is the single biggest impact humans have on nature.
Our platform includes strategies to reduce waste at the source, raise awareness and promote solutions that positively impact the areas we serve. From the internal waste-tracking program Waste Not to utilizing rescued Imperfectly Delicious Produce and creating smart menus that focus on complete utilization of ingredients, our experts are empowering operators with waste guides and video training to help them monitor and reduce waste. Teams also engage with food recovery partners to donate delicious and chef-prepared meals to the community. We are proud of food recovery efforts. In 2019, we donated 1.2 million meals and when the pandemic was declared, we didn’t stop. Compass locations across the country partnered with clients to pivot their resources, feeding students and residents in need nutritious, fresh ingredients and prepared meals.
Food with Benefits We are committed to engage, educate and excite guests about the transformative benefits of functional food to create an environment that inspires well-being. Consumers are increasingly looking for foods that build immune systems, reduce inflammation, regulate the microbiome and detoxify our bodies. Scientific data supports food as medicine to address the chronic disease epidemic, dramatically reversing heart disease, diabetes and hypertension with whole, nutrient-dense foods like the Food with Benefits program promote.
Danielle Nierenberg CLICK TO HEAR FROM INDUSTRY EXPERTS
We’re seeing a shift in how people view food. People are really understanding the connection between food and their health!
SPECIAL EDITION
BRANDS
BRAND PARTNERSHIPS & ROBOTICS
WHAT’S NEXT
While numerous brands, both large and small, are still trying to best determine how to re-open and build a sustainable long-term model – we continue to hear many of our partners are prepared to continue growing their programs. These brands pivoted quickly through COVID-19 to bring us full programs in alternative models. With options that increase customer access, comfort and convenience, we can prescriptively program retail placements throughout facilities with pop-ups, hot and cold grab-n-go, and pick-up sites supported by ghost kitchens. Trend forecasts predict continued demand for quality, variety, feel-good foods, and some exploration of new flavors. Our brand partners are ready to exceed guest expectations and fuel confidence in the return to work, school, and play environments.
MEET TODAYS DEMANDS WITH THESE BRAND PARTNERS
QUALITY FIRST
OPTIMIZED MODEL
GLOBAL FUSION
FUNCTIONAL FOOD
100% PLANT-BASED
COMPASS EXCLUSIVE
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BRAND SUPPORTED ALTERNATIVE MODELS Alternative models help leverage the reach of an existing brand on site to maximize peak periods while prioritizing safety and comfort. With limited infrastructure required, alternative models spread out the experience, inviting guests to enjoy their favorites while keeping labor manageable. Solutions include adding small pickup locations, offering branded products in onsite Markets and leveraging multi-purpose production space, or Ghost Kitchens. Pop-Up or Station Takeover Similar to a catering event model, freshly prepared branded recipes are properly transported to remote locations.
Pop Up
Grab-n-Go With slight alterations to recipe builds and required labels, prepared and packaged products, like sandwiches and burritos, can be sold through our Markets. Hot Holding Countertop or standing Hot Hold units can complement a base location with a separate Express line.
hot holding
Ghost Kitchens Teams utilizing cross-trained, certified, brand employees can prepare multiple branded products in a single space. Meal Kits Just like you may see in your local neighborhood, a Branded Family Meal can support your guests’ off-premise needs with new packaged selections and recipe cards.
meal kits
*Brand Partners are flexible with traditional elements like signage and menus.
SPECIAL EDITION
BRAND PARTNERSHIPS & ROBOTICS
Certified food-safe automation offers guests, who prefer to reduce as many touchpoints as possible during food preparation and delivery, ease of mind. Compass Group’s RAD program brings innovative and safe Robotic & Automated Delivery Solutions (RADs) to our clients in a fast, efficient and consistent manner. Portfolios can mix and match attended and unattended offerings to serve crowds dispersed throughout the facility, ensuring everyone enjoys a safe, fresh, high-quality experience with confidence. Led by Envision and Compass Digital Labs (CDL), a dedicated, cross-functional team, we quickly identify the newest solutions for contactless interactions, fast track them through a vetted evaluation and prepare the pilot-to-launch process across the system.
Today we have a variety of solutions available in the following areas:
Unattended Food & Beverage Customized Fresh Food and Beverage experiences and Ready Now Fresh Food convenience.
Pickup & Delivery Support contactless hand-off at central locations or directly to areas identified by the guest.
Production & Efficiency Equipment Complementary tools to improve speed, accuracy and overall efficiency in the P&L.
WHAT’S NEXT
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AVAILABLE NOW
Lockers
Sally the Robot
Controlled storage with options to support custom temperatures per order
Salad robot with curated menus or build-your-own with 18 ingredients
Briggo
Pizza ATM Baked-to-Order fresh made 12� pizza
Specialty Coffee Barista
CURRENTLY EXPLORING: These companies are in the discovery and development pipeline, actively under review for scalability, implementation and value-add to operators and clients.
Blendid Plant-forward menu of fresh and delicious smoothie blends customized to your personal preferences.
JUKKA Contactless robotic kiosk delivering fresh hot, cold or ambient meals and snacks 24-7, 365 days a year, without additional labor.
SPECIAL EDITION
DIGITAL SOLUTIONS
Getting back to business with digital. As the digital experts for Compass Group North America, the mission of Compass Digital Labs (CDL) is to create extraordinary experiences at the intersection of hospitality and technology.
We’re activating our tried-and-true suite of
solutions to solve for today’s challenges. CDL partners with operators, clients and sectors to bring business back. To get there, digital is non-negotiable.
Digital Distance Ordering Mobile, Online Ordering, Kiosk This solution empowers customers to place their order from a comfortable distance on their own schedule and pick up from designated areas to minimize contact end-to-end. Ordering is accessible via mobile, online or kiosks, further reducing traffic volume while driving order volume and sales.
Delivery Enhancements Robotics, Food lockers, Mobile Delivery We can cater to the diverse needs of your population with flexible delivery options that increase guest comfort and reduce foot traffic. Climate-controlled food lockers ensure food safety and serve as designated pickup areas outside of the café. Robot and mobile delivery options are available across large campuses.
Our team of Digital Strategists are your partners in finding the right technology forWHAT’S yourNEXT business:
Lauren Chemplavil
Chris Ludy
Heather Phoenix
VP of Digital Strategy, Healthcare lauren.chemplavil@compassdigital.io
VP of Digital Strategy, B&I chris.ludy@compassdigital.io
VP of Digital Strategy, Education heather.phoenix@compassdigital.io
Frictionless Experiences Frictionless Mobile & Kiosk Check in. Shop. Carry out. This refreshing new shopping experience powered by AI and computer vision allows for a totally seamless and contactfree checkout, removing lines and waiting.
Back of House Operations Menu Manager, KDS, Translatr Operators can deploy, define and manage digital sites from anywhere, increasing effectiveness and efficiency. Powerful data-backed reporting helps operators make real-time updates to item availability, menus and promotions.
Cleaning and Transparency TeamClean Application Streamlining and tracking cleaning tasks within a cafĂŠ maintains high standards and keeps teams engaged. This application includes the ability to quickly define areas to clean and easily delegate tasks while providing customers and clients full transparency through a visual dashboard.
Table Reservation Social Distancing Management This convenient online reservation system is key to a seamless dining experience. Capacity restraints within communal dining areas can be easily monitored to direct table organization, maintain responsible distancing, and manage staff efficiently and safely. This invaluable app is powered by reliable data and analytics, accessible via the web from all devices.
SPECIAL EDITION
WHAT’S NEXT