MAKING THE DREAM A REALITY

The Dream is the foundation for our company culture informing how we approach food and service and how we train our staff and what drives us to uphold our promise to our customers every day. However, we recognize that an articulation of principles doesn’t mean anything without tangible action. Therefore, we support our customer service commitments by offering our employees hospitality training and by regularly assessing our operations through robust guest feedback channels and our Great Expectations quality assurance audits.

Wows

The “Win ‘Em Over with Service” (WOWS) hospitality training program teaches our employees to take a holistic, self-aware approach to hospitality by focusing on the key principles of positivity, clarity, empathy, and gratitude. Quarterly themes are explored through weekly “gamified” activities, which can be quickly performed during regular team meetings. WOWS engages our employees in a combination of self-reflection and real worldstyle scenarios to help them explore their own values and sense of empathy while connecting them with their colleagues. WOWS is designed to help employees build the life skills they need to thrive and to provide exceptional service to our customers. By supporting our employees’ own sense of well-being and fostering team spirit through the four WOWS principles, we can ensure our guests feel happy, healthy, and at home in our cafés.

Receipe For Retention

To us, the customer experience goes beyond cooking great food and offering great hospitality, it’s about making a positive impact on the lives of our guests at Whitman.

We’re proud to include team members with years of tenure such as the following pictured:

Guadalupe Rivas 11 years

Sarah Olson 17 years

Chris Cloin 19 years

Tommy Whitehorn 14 years

Scotty Bates 14 years

Marco Vargas 23 years

Judy Fraser 42 years

Antonio Lopez 17 years

Cherie Jacobs 21 years