Belize’s journey in the offshore outsourcing services industry began in the early 2000s, and since then, it has steadily grown into a hub for business process outsourcing (BPO), knowledge process outsourcing (KPO), and IT services. As the only English-speaking country in Central America, Belize possesses a workforce fluent in English with bilingual capabilities (Spanish as a secondary language). The absence of language barriers facilitates smooth communication and ensures a seamless customer experience, particularly for customer support services.
BPO companies in Belize excel in providing customer support, telemarketing, order processing, and technical assistance services, leveraging their skilled workforce and cultural affinity with North America. The country is also witnessing growth in KPO services, with companies offering market research, data analytics, legal process outsourcing, and financial research. Belize is also emerging as a destination for IT services, including software development, web development, mobile app development, quality assurance, and IT support.
Situated just a short flight away from major North American cities, Belize provides convenient accessibility for clients and allows for seamless collaboration between offshore teams and onshore stakeholders. The country’s reliable telecommunications infrastructure, high-speed internet connectivity, and advanced data centers further contribute to efficient and secure communication channels.
The Belizean government has been instrumental in creating a favorable business environment for outsourcing service providers and continues to facilitate industry growth through improvements in the incentive and operational framework. It actively collaborates with industry stakeholders, providing incentives such as tax breaks, duty-free importation of equipment, and a commitment to fostering a business-friendly environment. This has thus attracted both domestic and international investors, propelling the growth of the outsourcing industry in Belize. As a result of the numerous initiatives to strengthen the sound development of the industry, Belize now boasts a robust ecosystem of outsourcing service providers, catering to a diverse range of global clients.
WHY BELIZE?
Neutral English Accent – the only Central American country with English as the official language and offers a young and adaptable workforce.
Bi-Lingual Language Skills – the only Central American and Caribbean country with truly bi-lingual capabilities (English and Spanish).
Cultural Affinity – labor force is influenced by U.S. media, trends and customs with historical affinity to the Commonwealth system as well.
Time Zone Advantage – Belize mirrors U.S. Central Standard Time (CST).
Competitive Salaries – The labor costs in Belize are competitive, offering significant savings compared to onshore options in North America and Europe.
Stable Currency – Belize Dollar (BZD) fixed at 2 to 1 against U.S. Dollar (USD).
Telecom Infrastructure – modern telecom infrastructure using two main fiber optic hubs (ARCOS & TELMAX) and a third to come with high redundancy rates nationally.
Stable Environment – one of the most stable Political, Social and Professional Business Environments in Central America.
Ease of Employment – easy availability of work permits for non-residents and expatriates and requiring no visa for U.S., Canada, EU and the Caribbean Community.
Strategic Location – within 2 to 4 hours of direct flights from key U.S. cities while also being situated in Central America with links to the Caribbean region.
Strong Government Support – Offshore Outsourcing is identified as a priority sector with support of a national BPO strategy alongside subsidized training;
Incentive Programs – The government offers attractive incentives, including tax breaks, duty-free imports of equipment, and support for training programs;
Regional Integration – Belize is signatory to multiple Free Trade Agreements, and Double Taxation Avoidance Agreements including Regional Trade Agreements and Partial Scopes with the EU, Caribbean Community (CARICOM) and Central America.
Top Tourist Destination – prime Tourist / Retirement Location in the Central American and the Caribbean region.
International Connectivity – Belize offers direct flights from Dallas, Houston, Denver, Charlotte, Atlanta, New Jersey, Chicago, Fort Lauderdale, Miami, Toronto, Cancun, and London as well as connectivity to Central America.
ALTA Resources
Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. With over 8,000 employees globally, we have locations onshore, nearshore and offshore to best meet our clients’ needs. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.
Established: 1997
Company Contact Information:
Contact: Michele Young - VP Operations
Address: 5/7 New Road, Belize City, Belize
Phone: +877 464 2582 Mobile: +501 615 6946
Email: micyou@altaresources.com
Website: www.altaresources.com
&
Ariston Marketing Co. Ltd.
Acquity BPO BELIZE
Acquity BPO Belize Limited is a top offshore BPO provider in Belize, offering high-quality inbound and outbound marketing, lead generation, and BPO services to US-based clients. With over a thousand employees in Belize City and Belmopan alone, we are committed to quality, integrity, and customer satisfaction, with a focus on employee growth and innovation along with providing stable incomes and career opportunities in Belize, the United States, Canada and the Philippines.
Established: 2022
Company Contact Information:
Contact: Katherine Meighan – PR and Culture Director
Address: 11123 Hummingbird Hwy, Belmopan City, Belize Phone: +501-223-5335 +501-610-4804
Email: katherine@acquityco.com
Website: acquitybpo.com
Generation, Market Research, Back Office, Quality Assurance, Virtual Assistance, Human Resource Management & Recruitment. Services
Inbound & Outbound Voice Customer Service & Sales, Lead
Interested in Offshore Outsourcing Services Client Partnership: Negotiable
Interested in Joint Venture: Negotiable
Belize Virtual Center Ltd.
“Your Office in Paradise” - Belize Virtual Center Ltd. first launched back in November of 2013 and ever since is classified as a value-added services company that aims to continue being one of the leading virtual staffing providers in Belize’s BPO industry. Our professional staff includes professionals with a wide variety of different skills and expertise. Our main objective is to help our clients grow by providing exceptional business support services that deliver results. Inbound & Outbound
Established: 2013
Company Contact Information:
Contact: Tanairi Palma - Business Development Manager
Address: #10 Clarke Street, Orange Walk, Belize, CA.
Phone: +954-204-0287
Email: sales@belizevirtualcenter.com
Website: www.belizevirtualcenter.com
CustomerHD
“People Helping People” - CustomerHD BPO is an outsourced contact center where we help our partners answer phones, chats, tickets, and more. We work to be a true extension of the companies that we work with.
We operate in the US and Belize (EFL - English as First Language) and our combined global team is as good as it gets. We hire based on a willingness to serve above all else and teach expertise as needed. CustomerHD BPO focuses on creating a culture around our tagline, People Helping People. That is the core of what we do every day, and it extends to our local communities. Inbound
Established: 2017
Company Contact Information:
Contact: Jonathan Keane - CEO
Address: 42 Cleghorn St, Belize City
Phone: +919 608 8850
Email: jon@customerhd.com
Website: www.customerhd.bz
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Global Com
We are a 1000-seater operation in 5 office locations. Our sole focus is to provide an exceptional service to our partners with an outstanding team in a delightful environment. Our success is based on our clients’ success. We are primarily sales driven in every vertical, we also have a strong background in customer service and tech support. Call the CEO anytime. We win all day, every day!
Inbound & Outbound Voice Customer Service & Sales, Inbound & Outbound Voice Sales and Telemarketing, Lead Generation, Market Research, Social Media Management, Web/Live Chat & Email Support, Back Office, Data Processing, Quality Assurance, Technical Support, Virtual Office Assistance, Human Resource Management & Recruitment, Medical Transcription, Voice Recognition Editing, Medical Record Preparation and Summarization, Omnichannel Services, Banking and Accounting, Distance Learning.
SERVICED TO DATE
United States, Canada, United Kingdom. INDUSTRIES SERVICED
Healthcare and Medical, Energy, Finance, Accounting, Telecommunications, Education, Retail Insurance, Insurance, Real Estate, Hospitality.
Interested in Offshore Outsourcing Services Client Partnership:
in Joint Venture:
in Merger & Acquisition:
Invictus Solutions Ltd.
Invictus is a state-of-the-art nearshore Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) Center. Belize is the only Englishspeaking country in Central and South America. At Invictus, we provide our partners outstanding 24/7/365 services and solutions to real-world business challenges and customer service goals. By applying a continuous improvement approach to our multilingual operations, Invictus optimizes your investment.
“Healthcare & Business Solutions” - Oristech Belize Ltd. is a provider of medical transcription, voice recognition editing and medical preparation services. Our parent company, Oristech Inc., (New Braunfels, Texas), was founded in 2001 and has served customers in the healthcare, insurance and legal industries. We aim to help our customers gain a competitive edge over their competition by offering unique, affordable services that improve their productivity and grow their business.
“Taking Your Business To New Heights” - We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has over a decade of hands-on outsourcing knowledge and experience. We have become a global team of top talents passionate about making a difference and have devised a unique outsourcing partnership approach that consistently lifts our clients to the top of their game.
Established: 2021
Company Contact Information:
Contact: James Reynolds - Vice President Client Services
Address: 4792 Coney Dr, Belize City, Belize
Phone: +501-674-7325 Mobile: +506 655 6070
Email: jamesr@peakoutsourcing.com
Website: www.peakoutsourcing.com
Services Offered
Inbound & Outbound Voice Customer Service & Sales, Inbound &
Outbound Voice Sales and Telemarketing, Lead Generation, Market
Research, Social Media Management, Web/Live Chat & Email Support,
Back Office, Data Processing, Quality Assurance, Technical Support,
Virtual Office Assistance, Medical Transcription, Medical Record
Preparation and Summarization, Omnichannel Services.
COUNTRIES SERVICED TO DATE
United States, Canada, United Kingdom, Philippines, Australia. INDUSTRIES SERVICED
Interested in Offshore Outsourcing Services Client Partnership: Yes Interested in Joint Venture: Yes
in Merger & Acquisition:
Protel BPO Ltd.
Protel BPO is a Belize contact center that exists to CREATE STRONG, LASTING, POSITIVE CONNECTIONS between companies and the people who do business with those companies. We do this every day by honoring the people we employ, the culture they live in and providing the training and incentives that naturally develop a culture of positive leadership.
We provide a unique and customized experience from the initial greeting to designing offers and sourcing teams that cater to your customers’ needs and interests. Your nearshore outsourcing has never been more enjoyable. At Protel BPO, nothing matters more than how than how your customers view your brand and how they interact with it.
Established: 2012
Company Contact Information:
Contact: Kevin Herrera - Chief Executive Officer
Address: 160 Newtown Barracks, 3rd Floor, Belize City, Belize
Inbound & Outbound Voice Customer Service & Sales, Inbound &
Outbound Voice Sales and Telemarketing, Lead Generation, Market Research, Social Media Management, Web/Live Chat & Email Support, Back Office, Quality Assurance, Technical Support, Virtual Office Assistance, Omnichannel Services. Services
COUNTRIES SERVICED TO DATE
United States, Canada, United Kingdom. INDUSTRIES SERVICED Healthcare and Medical, Finance, Accounting, Telecommunications, Education, Insurance, Hospitality, Retail and E-Commerce.
Located in the conveniently nearshore Belize, RCCbpo offers top-quality
24/7 service from skilled native English-speakers. As the pioneer of the BPO Industry in Belize, we have over 17 years of experience in providing customer service, sales, and support options for a wide variety of industries located in North America, and Canada. As a PCI certified provider, we specialize in white labelled services including all channels, voice, chat, email, and social media. Inbound &
Established: 2005
Company Contact Information:
Contact: Nubia Ramirez - Chief Executive Officer
Address: 190 Newtown Barracks
Phone: +501 223-5555 Mobile: +501 610-0151
Email: nramirez@rccbpo.com
Website: www.rccbpo.com
The Office Gurus
The Office Gurus is a premium provider of cost-effective bilingual BPO & call center solutions. Through the recruitment and employment of highly qualified English-speaking agents in the United States, El Salvador, Jamaica, Dominican Republic, and Belize locations, we provide our customers with world-class service. The Office Gurus is a wholly owned subsidiary of Superior Group of Companies Inc. (NASDAQ: SGC).
Established: 2012
Company Contact Information: Contact: Douglas Naj, Country Manager Address: 18 Joseph Andrew Dr, San Ignacio Town Phone: +501 824-3144 Mobile: +501 615-3684 Email: dnaj@theofficegurus.com Website: www.theofficegurus.com
Inbound & Outbound Voice Customer Service & Sales, Inbound &
Outbound Voice Sales and Telemarketing, Lead Generation, Market
Research, Social Media Management, Web/Live Chat & Email Support,
Back Office, Data Processing, Quality Assurance, Technical Support,
Voyse International
“People, Technology” - We recognize the complexity of setting up a successful portfolio servicing organization. Over the past 16 years, our group of companies, on behalf of our customers, has managed over 13M applications, representing over $2B in requests and managed over 3.8M accounts. Throughout our history, we have created and optimized a cohesive service delivery model, assembling the necessary staff, departments, procedures, and facilities to effectively service account portfolios, offering our clients turnkey solutions which deliver highly compliant customer service, while maximizing returns and mitigating regulatory, business, and reputational risk. Our expertise, coupled with leading technology platforms, and unsurpassed analytical and data science, allows us to help navigate your business through the evolving landscape of outsourced servicing and regulatory compliance with confidence, precision, and efficiency.
Established: 2007
Company Contact Information:
Contact: John Malic - VP, Operations & General Manager
Address: 304 Newtown Barracks Keystone Building, Suite 302, Belize
Inbound & Outbound Voice Customer Service & Sales, Inbound &
Outbound Voice Sales and Telemarketing, Lead Generation, Web/
Live Chat & Email Support, Back Office, Data Processing, Quality
Assurance, Technical Support, Virtual Office Assistance, Human
Resource Management & Recruitment, Medical Record Preparation and Summarization, Omnichannel Services, Legal Services.
COUNTRIES SERVICED TO DATE
United States, United Kingdom. INDUSTRIES SERVICED Healthcare and Medical, Finance.
Interested in Offshore Outsourcing Services
Client Partnership: Yes
Interested in Joint Venture: Negotiable
Interested in Merger & Acquisition: Negotiable
Current Seat Capacity: 400
Expansion Potential: 800 in Hybrid Environment
WSK Total Management Solutions Ltd.
WSK is a call center that is focused on Customer Service. As a growing center, we focus on building long standing and trusting partnerships with companies. Our client base is very diverse, but more importantly is that once they sign up, they aren’t shopping elsewhere.
Established: 2018
Company Contact Information:
Contact: Tanairi Palma - Business Development Manager
Address: #10 Clarke Street, Orange Walk, Belize, CA.
Phone: +954-204-0287
Email: sales@belizevirtualcenter.com
Website: www.belizevirtualcenter.com
BTEC, A Unit of BELTRAIDE
The Belize Training and Employment Centre (BTEC) provides demand-based training for industry specific needs with the aim of developing a skilled workforce.
Through the design of comprehensive job preparedness training and capacity building workshops, BTEC aims to develop a cadre of well-trained, marketable, and self-sufficient individuals able to confidently compete in the marketplace. BTEC fosters an inclusive training environment where participants, staff and the community demonstrate respect for diversity.
Its job preparedness training programs encompasses two components: soft skills (attitudes and behaviors) and technical skills (industry specific). Some areas of industry-specific technical training include Business Process Outsourcing (BPO), the Hospitality and Service Industry. To fulfil the growing employment demands in Belize, BTEC works in partnership with the business sector through job referrals of training graduates.
When it comes to BPO industry development initiatives, BTEC offers comprehensive training programs which cover a wide range of topics, including customer service, communication skills, technical support, data entry, and other specialized areas. By providing industry-specific training, BTEC ensures that the local workforce is equipped with the necessary skills to meet the demands of BPO companies. BTEC works closely with BPO companies to understand their specific requirements and develops customized training programs accordingly. This collaboration helps align the training with the industry’s evolving needs and ensures that graduates are job ready.
BTEC’s vision is to be Belize’s lead Centre for industry specific workforce development by providing effective, demand-driven, user-friendly, and value-based programs that will develop, deliver, and sustain a quality workforce.
