Job Preparedness Trainings
Job Preparedness Trainings are 2.5 to 3week training programmes that aim to equip participants with skills to improve their employability and successfully compete in the workforce. These trainings consist of 3 components: Soft Skills, Customer- Service and Technical
JOB PREPAREDNESS TRAINING AREAS
Some of our industry trainings include:
Business Process Outsourcing
Administrative Assistant
Housekeeping and Janitorial Services
Waitstaff
Accounts Clerk
TRAINING SUB- TOPICS
Some of the sub-topics covered under job-preparedness trainings include:
Healthy Self-Esteem
Professionalism
Time Management
Resume Building
Sales
Communication Skills
Customer Service Excellence
Job Preparedness Trainings
General Outline
Job Preparedness Trainings are 2.5 to 3-week training programmes that aim to equip participants with skills to improve their employability and successfully compete in the workforce. These trainings consist of 3 components: Soft Skills, Customer- Service and Technical.
1
Soft Skills
The Soft Skills segment covers interpersonal and personal development topics that are relevant to any industry.
2 Customer Service
Include a brief description, rationale and intended impact. It helps to keep it concise yet concrete!
3 Technical
The technical component covers topics that are specific to the industry training and include both theory and practical application of the relevant material.
COST BREAKDOWN
The table below outlines the estimated cost attached to Job Preparedness Trainings
2 WEEKS
$ 2,500BZD - $3,000BZD
3-4 WEEKS $3,500BZD - $5,000BZD
The cost listed above are inclusive of training materials and delivery. Please note that the prices are general estimates and are subject to change based on training location, materials needed and any other expenses needed to successfully execute the trainings
Professional Development Trainings
TOPICS COVERED
Some of the Professional Development Trainings include:
Customer Service Excellence
Advanced Customer Care
Building Workplace Culture
Healthy Self Image
Conflict De-escalation
Introduction to Report Writing
Leadership & Influence
The Art of Selling
Emotional Intelligence
Difficult Conversations for Leaders
Project Planning
Proposal Writing
Training Techniques
Building Organizational Strategies
• Managerial Development Series
• Computer Skills series
Professional Development Trainings are short, 1-3 day workshops targeted to employed persons seeking to expand their knowledge in a specific topic. These trainings are done at several levels depending on the audience.
COST BREAkDOWN
The table below outlines the estimated cost attached to Professional Development Trainings.
3-6 HOURS
6 - 12 HOURS
The cost listed above are inclusive of training materials and delivery. Please note that the prices are general estimates and are subject to change based on training location, materials needed and any other expenses needed to successfully execute the trainings. TRAI
$ 900 BZD - $1,200 BZD
$1,500 BZD - $2,000 BZD
Training Levels
Professional Development Trainings are divided into 3 main levels to accomodate for different levels of knowledge and skill experience.
1
Junior
Trainings that provide basic knowledge and understanding of selected topic .( Recommended for persons with 0-5 years work experience or little to no knowledge of the subject)
Mid-Career
2
3
Trainings that provide an in-depth understanding of the course topic and related issues. ( Recommended for persons with 5-10 years work experience or some knowledge of the topic)
Senior
Trainings that explore complex aspects of a topic, applied to real-world situations. ( Recommended for persons with 10+ years work experience or with extensive knowledge of the topic and/or persons who may be in supervisory or managerial roles.
Healthy Self-Image
Developing a healthy self-concept is vital to success in any career. This workshop will allow participants to access their confidence levels and discover ways to improve their self-esteem, self-efficacy, and confidence in various aspects of their life.
Duration: 3.5 hours
Level: Junior
Certificate: Participation
Module 1: Power of a Positive Attitude
Module 2: Self-Esteem & Self Confidence
What is attitude?
Iceberg theory
Identifying good and bad attitudes
Changing perspectives
What is self-esteem?
Self-esteem vs self-confidence
Self-efficacy
What contributes to our self-efficacy?
Effective Communication Skills
Communicating Effectively is vital to our success in the workplace. The way we communicate with our colleagues and customers affects how we work together to get a task done and the overall flow of business.
Duration: 6 hours
Level: Junior
Certificate: Completion
Module 1: Importance of Communication
What is Communication? Barriers to Communication Importance of Effective Communication
Module 2: Types of Communication
Why we communicate Communication Process Types of Communication
Module 3: Communication Styles
Module 4: Questioning Techniques
Aggressive Communication Passive Communication Assertive Communication
How to be more assertive? Empathy
Why asking questions is important Active Listening Types of questions
Customer Service Excellence
This workshop covers areas related to customer service excellence from concept to application. It helps you better understand customers´ needs and requests by using practical examples and tips related to soft skills. You will gain a better understanding of how to value and retain customers.
Duration: 6 hours
Level: Junior
Certificate: Completion
Module 1: Understanding Customer Service
Module 2: Guest Service Gold
Definition of Customer Service
Understanding the Customer’s Needs
Importance of Customer Service
Identifying customers types both Internal & External
·Exploring the Seven Elements
Challenges to Customer Service Excellence
·Customers’ needs and expectations
·Responding to customer behaviour
·Customer satisfaction
Importance of telephone etiquette
Module 3: Telephone Etiquette
Opening and closing calls
Types of calls
Importance of pitch, tone and pace
Module 4: Handling
Difficult Customers
Handling inquiries and complaints
Abusive customers
Asking for sensitive information
Giving and receiving feedback
The Art of Selling
This training session is designed to equip your staff with the basic skills and techniques they need to approach sales opportunities with confidence. The lessons demonstrated are immediately actionable and accessible, from building business friendships, winning the customer’s confidence, discovering their needs, knowing your product, and finally closing the sale.
Duration: 6 hours
Level: Mid-Career
Certificate: Completion
Module 1: The Art of Selling
Module 2: Sales Pitch
Realities of Selling
A simplified sales process
Friendship and Sales methods
·Challenger Method
·SPIN Method
Anatomy of the Pitch
The Sales Iceberg Sales Confidence Spider gram
Module 3: Objections & Rebuttals
Improving selling techniques
Upselling and cross-selling. How to handle rejection
Sales Presentations
This segment will involve participants presenting a product/service of their choice using the methods learnt.
Leadership & Influence
Leadership skills are essential to any career. Successful leaders are able to transform organizations, motivate teams and create efficient ways to engage their team members to deliver better results. This training
Duration: 6 hours
Level: Mid-Career
Certificate: Completion
Module 1: What is Leadership?
Module 2: Colours of Leadership
Module 3: Leadership & Team Building
Leadership defined Characteristics of a leader Influence vs Power
Leadership Principles
Identifying your leadership style
·Rules to become an influential leader
·Leadership myths
Module 4: Influencing Others
·Leading successful teams
·Adapting to different personalities
·Adapting your leadership style
Getting the most out of your team
Creating a shared vision Empowering others Influencing others Building Trust
Conflict De-escalation
Conflict may occur in our professional and personal lives for multiple reasons. Knowing how to effectively solve conflicts is crucial to ensuring healthy relationships with the people around us and maintaining productivity in the workplace. This training will cover the key techniques for conflict resolution and de-escalation including practicing empathy, analyzing people’s boundaries, and identifying our biases.
Duration: 6 hours
Level: Mid-Career
Certificate: Completion
Module 1: Understanding Conflict
Module 2: Identifying Boundaries
Module 3: Getting ready for dialogue
Module 4:Turning Conflict Into Collaboration
Conflict types
·Internal Conflict
·External Conflict
Signs of Conflict
·Phases of Escalation
Conflict Management Personality Types
Identifying personal rules and boundaries
Patterns for communication and conflict resolution
Cognitive biases
Respect and Understanding
·Adapting a conflict management mindset
·How to make the approach?
·How to invite others into dialogue?
Clarifying intent and concerns
·Check your understanding
The skill of exploration
·Setting ground rules
·Active listening
·Statements of empathy
·Collaboration and arriving at agreements
Building Workplace Culture
As we have come to understand, through your academic or work experiences, teams are seen as effective work groups whose success is determined by the degree of coordination, purpose, and motivation and whose synergy creates a level of cohesiveness and effectiveness beyond them as individuals. In this training, we will discuss the importance of building teams within the work place. You will have an opportunity to practice teamwork and explore what it takes to create effective teams and work in a team setting. Your ability to function as a part of a team is extremely important regardless of the size of the team if it is done remotely or in-person, as learning to work well with others will build any workplace environment.
Duration: 6 hours
Level: Mid-Career
Certificate: Completion
Module 1: Importance of Teamwork
Module 2: Understanding Workstyles
How do you want your team to look?
What makes a team work?
Benefits of teamwork
Identifying good and bad attitudes
Employee engagement
Leading an effective team
Understanding different workstyles
Knowing your workstyle
Working with different personalities
What is work culture?
Module 3: Building your team
Module 4:Supporting your team
Building trust within your team
Getting your team to communicate
Assessing your team's maturity
How to strengthen your team
Understanding your role within your team
Team motivation
Making decisions together
Emotional Intelligence
This workshop will allow you to learn how to identify emotions in yourself and others, manage your emotions, and improve your relationships at work.
Duration: 6 hours
Level: Mid-Career
Certificate: Completion
Module 1: What is EI?
Module 2: Managing Emotions & Social Awareness
Module 3: Relationships & Conflict Management
What is EI?
What are emotions?
Domains of emotional intelligence
Module 4: Building your EI, managing relationships and working in a diverse workplace
Emotional control
Social awareness
Empathy
Self-efficacy and theory of motivation
Revisiting communication styles
Defining social interaction
Importance of Rapport Building
Understanding verbal and nonverbal communication
Conflict Management steps
Understanding the inclusive workplace and applying social awareness
Developing and managing your EI
Mindfulness
Selfcare routine
Intro to Report Writing
In any career, being able to produce effective reports for easy reference is a vital skill to have. This workshop covers the basics of writing clear and effective reports in a business setting.
Duration: 6 hours
Level: Mid-Career
Certificate: Completion
Module 1: Effective Report Writing
Module 2: The Basics
Module 3: Writing your report
Module 4:Put it into practice
What is a report?
Knowing your purpose
Knowing your audience
Features of a good report Mistakes to avoid
Parts of a report
Types of reports
Writing Styles
Basic Report Structure
Writing your report in stages
Closing your report
Effective editing and proofreading Tips for presenting your report
This segment covers a practical activity in which participants will be given topics to write a report on
Project Management
This training will focus on helping participants understand what is project management and the skills needed to engage with the practice. It will focus on understanding the structure of risk management when managing a project and the importance of creating a communication plan to engage with key stakeholders and the community. This training will also cover project execution and controlling a project for success.
Duration: 15 hours (2 days)
Level: Mid-Career/Senior Certificate: Completion
Module 1: Understanding Project Management
Module 2: Project Management Styles
What is project management?
The role of the project manager Skills a project manager should have
Module 3: Beginning the Project
Know your project management style Choosing the best method for your team and project
Module 4:·Defining the Project & Prioritizing Activities
How to initiate a project
Determining objectives Project Planning steps
Defining objectives and making them SMART-R Setting milestones Integrating changes into a project
Motivating your project team
Project Management (cont'd)
Module 5: Project Strategies
Module 6: Monitoring
Project Process
10 strategies of project execution
Module 7: Effective Scheduling
Module 8:·Managing Deadlines
Importance of monitoring and evaluation
Managing assets
Project stages
Scheduling methods
Calendar management
How to schedule tasks
Developing a time-line for your project
Avoid being overwhelmed
Keeping your team on deadlines
How to adjust to changes in deadlines
How to stick to deadlines
SMART-R Goals (revised)
Proposal Writing 1
This training will explore the introduction to project management. This course is intended for participants to understand how project managers strengthen their capacity and the importance of creating a communication plan to engage with key stakeholders and the community. This training will also cover project execution and controlling a project for success as well as monitoring and evaluation techniques. It will explain key elements of a proposal and will provide hands on experience as they will start developing their own project proposal specific to their needs.
Duration: 4 hrs-Day#1 Level: Introductory Certificate: Completion
Module 1: Report Writing
• What is a report
• What is your purpose and audience
• Features to include and avoid
• Type of reports
• Parts of a report with basic structure
• Closing your report
• Presenting and proofreading
Module 2: Project Management
• Introduction to Project Management Project Initiation overview
• Defining the project and prioritizing activities Project Strategies
• Overview of Monitoring & Evaluation
• Scheduling basics
• tips managing deadlines
Module 3: Introduction to Project Proposal writing
• Understand what a project proposal and the different types is.
• Discuss the methodology they will use and how to develop monitoring and evaluation systems.
• Learn how to set up the budget with all content
• Understand the time frame using a Gantt Chart
• Commence the development of their own project proposal tailored to their needs.
Proposal Writing 2
This course delves into the intricacies of crafting compelling proposals that stand out in competitive environments. Participants will master advanced techniques for conducting thorough needs assessments, designing tailored solutions, and articulating them persuasively. Through interactive sessions and practical exercises, participants will refine their skills in project planning, budgeting, and presenting proposals to diverse stakeholders.
Duration: 6.5 hrsDay#2
Level: Advanced Certificate: Completion
Module
1: Understanding Project Proposal Outline
• Understanding The Donor's Format
• Cover Sheet
• Table Of Contents
• Executive Summary
• Organization
• Project Description
Module 2: Methodology / Work Plan
Module 3: HR and Evaluation
• Methodology / Work Plan
• Human Resources & Facilities
• Project Monitoring & Evaluation
• Proposed Budget
• Attachments
Difficult Conversations for Leaders and Managers
As leaders, there are times when we must have difficult conversations including when addressing behavioral issues, mediating conflicts, or dismissing an employee or team member. While it is understandable why we are afraid of these conversations, avoiding them will only make the situation worse and lead to damaged relationships and loss of trust. This session will cover how to approach our team members, staff, and colleagues and invite them into conversations we would otherwise want to avoid.
Duration: 6 hours
Level: Senior
Certificate: Completion
Module 1: Why we avoid
Module 2: Taking responsibility
Module 3: Initiating the Conversation
What are difficult conversations and why do we avoid them?
Types of difficult conversations
Consequences of avoidance
Preparing yourself
Define your desired outcomes
Choosing the right timing and location
Module 4: Communication Strategies
How to begin?
Manage your emotions before conversations
Managing your emotions during the conversation
Communication mistakes to avoid Know your communication style
Effective techniques
Active listening
Building Organizational Strategies for Better Decision Making
In every organization, it is essential to develop strategies that will improve the organization's overall function and allow employees and employers to work together cohesively. This training will equip participants with the skills to understand the importance of understanding organizational behaviour, how to create a motivating work environment, and how to make decisions to implement organizational structure and change.
Duration: 12.5 hours
Level: Senior
Certificate: Completion
Module 1: Organizational Behaviour
Module 2: Designing a Motivating Work Environment
Unit 1: Understanding organizational Behaviour
Unit 2: Challenges in Organizational Behaviour
Unit 3: Understanding Learning Styles
Unit 1: Exploring values
Unit 2: Motivating Employees through Job Design
Unit 3: Motivating Employees through incentives
Module 3: Making Decisions
Module 4: Organizational Structure and Change
Unit 1: Understanding decision making
Unit 2: Types of decisions
Unit 3: Ethics and decision making
Monitoring & Evaluation for Project Management
This training will explore the key elements of Monitoring and Evaluation(M&E) for project management. This course is intended for project managers who want to strengthen their capacity in conducting monitoring and evaluation through each stage of the project cycle and developing effective performance monitoring plans to execute successful projects.
Duration: 12 hours
Level: Mid-Career/Senior Certificate: Completion
Module 1: Intro to
Unit 1: What is M&E? Unit 2: Monitoring and Evaluation in Project Cycles
Monitoring & Evaluation Unit 3: M&E Frame Work
Module 2: Monitoring Project Progress Unit 1: Developing an M&E System Unit 2: Components of an M&E plan
Module 3: Strengthening M&E Unit 1: Indicator Tracking
2: Roles & Responsibilities
Module 4: Data Management Unit 1: M&E Data Sources Unit 2: Data Collection Methods
Module 5: Results & Dissemination Unit 1: Reports and Feedback Unit 2: Reporting Methods
Human Resource Relations
This HR Relations training examines the best practices in employee relationship management. Employee Relationship Management. Managing the relationship each employee has with the organization and with each other is vital to employee satisfaction, growth, and overall success. The techniques learnt in this training will foster the creation of a working environment in which all staff members are able to contribute their full potential. You will learn how to create a supportive and trusting climate at work and ensure that individual and collective ER issues are handled positively and sensitively.
Duration: 12 hours
Level: Mid-Career/Senior Certificate: Completion Module 1: Employee Relations
2: Employee Performance and Engagement
3: Function of Employee Relations
Employee Engagement
Employee Discipline
Training Techniques
This training will cover techniques to capture any group's attention and how to ensure you come across as confident and knowledgeable in any environment. This session will cover various training methods, how to manage the pace of a class, and how to adapt to learning styles. You will also learn how to employ expert questioning techniques, body language, tone techniques, and much more.
Duration: 18 hours
Level: Mid-Career/Senior Certificate: Completion
Module 1: Training Preparation
Module 2: Training Methods
Unit 1: Exploring Training Needs
Unit 2: Developing Training Objectives
Unit 1: Discussion Method
Unit 2: Demonstration Method
Unit 3: Role- Play
Module 3: Function of Employee Relations
Module 4: Managing the Group and Space
Unit 1: Team Briefing and Consultation
Unit 2: Feedback and Coaching
This will module focuses on teaching the fundamentals of how to arrange the classroom in order to facilitate an interactive learning experience.
Module 5: Classroom Management
Beyond generic tips on how to keep up engagement and monitor the energy/attention level in the room, this segment also covers how to deal with difficult participants and handle
Managerial Skills Development
This training focuses on equipping participants with fundamental managerial skills essential for effective leadership in today's dynamic business environment. Through a blend of theoretical insights and practical exercises, participants will develop a comprehensive understanding of key managerial concepts such as strategic planning, decision-making, communication, and team leadership. Emphasis is placed on honing practical skills that empower managers to navigate challenges, foster collaboration, and drive organizational success. Upon completion, participants will possess a solid foundation of managerial competencies to excel in their roles and contribute strategically to their organizations.
Duration: 6 hours
Level: Intro/Mid-Career
Certificate: Completion
Module 1: Introduction to Management
Module 2: Communication and Leadership
• Overview of Management
• Roles and Responsibilities of a Manager
• Key Managerial Skills
• Decision-Making and Problem-Solving
Module 3: Time Management and Productivity
• Effective Communication in Management
• Leadership Styles and Approaches
• Team Building and Conflict Resolution
• Motivation and Employee Engagement
• Time Management for Managers
• Goal Setting and Planning
• Delegation and Empowerment
• Continuous Improvement and Adaptability
Advanced Managerial Skills Development
Participants will be equipped with the skills and strategies to effectively lead, develop coworkers, navigate and handle challenging workplace conversations. Focused on enhancing communication, conflict resolution, and emotional intelligence, this training seeks to empower individuals and to build their approach to leadership practices and managing difficult discussions with confidence and empathy.
Duration: 6 hours
Level: Mid-Career
Certificate: Completion
Module 1: Strategic Planning
Module 2: Understanding Difficult Conversations
• Strategic Planning
• CLEAR
• Basic Project Management Questions
Module 3: Organizational Communication Practices
• Adaptive Communication
• Conflict Resolution Modules
• Tips for Productive
• Conversations
• Conflict Resolution Strategies
• Understanding your Emotions
• Tips for Productive Discussions
• Tips for setting the right tone and environment for conversations
• Building Efficient workplace
• SWOT
Computer Skills Series
Developed for participants that do not have any knowledge whatsoever about computers and the internet. It takes participant on a journey to understanding the basic hardware components of a computer, operating systems, Windows navigations, shortcuts, and gestures. It also provides participants with basic typing skills and understanding of the Internet and the use of emails.
Duration: 18 hours
Level: Junior/Mid-Career
Certificate: Completion
Module 1: What is a Computer?
Module 2: Navigating Excel
Unit 1:Hardware of a Computer
Unit 2: Using Windows Operating Systems
Unit 3: Internetusages-Cloud,email,SafetyTips
Unit 1: Intro to Excel
Unit 2: Excel Referencing
Unit 3: Formulas and Functions
Module 3: Working through Word
Unit 1: Intro to Word
Unit 2: Working with images
Unit 3: Working with Shapes and Icons
