PATRON NEWS
RESPONSIBLE BUSINESSES SAY THANK YOU When you contact BT for business SME solutions in Liverpool you will generally end up dealing with the BT Local Business office based near Ormskirk. They represent BT for the Liverpool area with a team of 36 advisers both field and desk based. The BT Local Business office has been a Chamber Patron for many years now and works hard with Liverpool Chamber to help members that need support when moving, adapting and growing their business.
This chamber has also been a great way to meet businesses through networking and events and always adds value to our business. As a result, we have also built many relationships with fellow members who have become our customers and now use and trust the local office knowing there is always the same people that answer the phone and help them with what could be a challenging time.
businesses have often come to us for advice and solutions that have enabled them to work even more efficiently. We are proud to say we have provided tech solutions to thousands of businesses since March 2020, including: •
Cloud telephones – enabling over 4,000 home workers to stay in touch
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Mobile solutions – helping over 3,500 to work on the move
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Dedicated Internet access provided for over for 2,100 home workers and 1,100 business premises
So, from all of us at BT and the BT Local Business office we say thank you to Liverpool Chamber and its members for using the local office and trusting us to provide you with our solutions and services. For more information on how we can keep your business connected, visit www.bt.com/btlocalbusiness
Since March 2020, we have seen challenging times for businesses adapting to new hybrid working practices and those
AT FACE FOR BUSINESS – ARE WE RESPONSIBLE? WE CERTAINLY TRY HARD. Face for Business is committed to uphold the principles and values of a Responsible Business and here is our journey so far…
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Cleaning products sourced responsibly
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Greener energy and not using gas
During our first steps, we asked ourselves, who would own the project? We wanted to get ownership from our employees and didn’t want to just push our views onto our people.
Lastly, we decided to look inward at our own values, and came up with the following actions:
Who would it involve? We looked and the real ‘buy-in’ was from our employees, management, suppliers and customers. What would be our goals? •
Honesty and Transparency
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Less impact on the environment
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One common goal – for us all to get behind
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Team Welfare
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Being Charitable
Our Actions Having established what the key objectives were, we split up the ownership and set about our work.
Liverpool Chamber
From an Honesty and Transparency perspective, we wanted to make sure that our service as a Telephone Answering Service was as open and transparent as possible. In order to do this when we handle a call for a customer, they not only get the message, we also give them one simple click on an app, which enables them to listen to us, undertaking the work for them. This was a challenge and involved overcoming hurdles such as complex security, and integration using API’s. That said, none of our competitors do this, so the challenge soon became a USP that now wins us business from the competition. It’s a Win-Win. Secondly, we looked at how our teams and suppliers impact the environment, and we committed to: •
Using environmentally friendly products such as recycled paper cups and paper
One common goal – Here we used the saying “Making the Smile Bigger” as it follows our “why”, which is “to delight”. We report back to the team quarterly at our team meetings and we all get behind our values and goals. Team Welfare – From free tea and coffee, regular fruit and cake days, team meetings, coaching and 121’s; no one is more important to us and to our customers, than the folks that do the work. We also hold regular staff welfare surveys to check that we are on the right track. Being Charitable – Since we started this process, we have hosted charitable events and also answer calls for our nominated charity free of charge. We have answered thousands of calls free of charge for Twinkle house in Skelmersdale, including potential donations which they would have struggled to answer without our team’s help.
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