Keeping you safe and well in hospital

Telephoning the ward

It is natural that your visitors will want to know how you are, but it would help us considerably if calls were kept to a minimum.

Your family can call you on your mobile phone if it is safe to be switched on in clinical areas. If your family needs to contact the ward, we encourage one designated family member or friend to ring so our staff have more time to dedicate to patient care.

A password system can be helpful so that visitors can be given information about you. A password is chosen by a competent patient and given to all those who the patient wishes to have information given to.

A note of the password should be made in the medical record and/ or nursing notes.

Some wards have use of mobile phones to keep patients and relatives connected. Ask a member of staff to see if a device is available to use.