11. Tell us how we did Hearing about the experience you had at our hospitals is very important because it enables us to pass compliments to our staff on your behalf and make improvements if we have not met your expectations. Friends and Family Test You will be asked to complete the Friends and Family Test feedback card before you are discharged. If you are not given a card to complete, please ask the Nurse looking after you. Compliments If you wish to pass on your compliments to the team responsible for your care or particular individuals, you can send a card, letter or email to the relevant ward or department. This will then be shared directly with those concerned. Alternatively, you can send your compliments to the patient experience team at your.experience@nhs.net and we will ensure it is passed on. Concerns Our staff will help and support you with any problem or concern you have and you are encouraged to raise issue as soon as possible. There is always a Registered Nurse in charge of the ward who will be able to help you with this or you can ask to speak to the Ward Manager, Matron or Head of Nursing.
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