Compliments, Comments and Complaints

Service quality

We are proud to be rated as ‘Outstanding’ by the Care Quality Commission. However, we are always open to feedback from those who use our services and welcome comments and suggestions as well as any complaints you may wish to make.

A quality questionnaire is available for anyone to use – please ask a member of staff for details. You can also send any suggestions, comments or complaints to:

Supportive Care Director St Giles Hospice Fisherwick Road Whittington Lichfield Staffs WS14 9LH

We are regulated by the Care Quality Commission as an independent charity and you are welcome to send any comments to:

Care Quality Commission National Correspondence Citygate Gallowgate Newcastle upon Tyne NE1 4PA

Telephone: 03000 616161

Email: enquiries@cqc.org.uk

St Giles Hospice Whittington Bereavement Booklet Publication date: December 2022 Review date: December 2024

The Hospice would like to thank RNS Publications for publishing this information and the following pages contain some features from local services o ering their help at this time.

Whilst the Hospice is grateful of their support it does not endorse or recommend any of the services that they provide.

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stopping mail

STOPPING JUNK MAIL

It is distressing to deal with a bereavement and unsolicited mail can be insensitive and destructive during a grieving process.

By scanning the below QR code on your phone or visiting www.stopmail.co.uk, we are able to securely share this information with mailing organisations and under the Data Protection Act the information will not be used for any other purpose.

Other benefits reduce the possibility of identity fraud, such as assumed identity and you will only have to supply the information once.

www.stopmail.co.uk 0808 168 9607 from a landline 0333 006 8114 from a mobile

It costs more than £9 million to deliver the care we provide each year and there is a growing need for our services. We rely on the generosity of our community to help us deliver our care.

Donate your goods to us

By donating quality items to one of our 30 St Giles Hospice shops you can help us raise vital funds for patient care. Our charity shops are delighted to accept donations of items that are in good condition and working order, including: •Clothing, accessories and jewellery •Household items • Unwanted gifts, small electrical goods and bric-a-brac •Books, media, toys and games

To find your local St Giles Hospice shop visit www.stgileshospice.com /shops

Furniture Collection and Property Clearance

From free furniture collection* to a complete paid for property clearance, we o er a professional, reliable service raising funds for your local hospice. We are a fully insured, professional and caring charitable organisation, so you know you’re in safe hands with us.

Our services are available by appointment Monday – Saturday. To arrange an appointment or for more information, please email furniturewarehouse@stgileshospiceshops.org.uk or call us on 015 3 483687 Monday to Friday 9am – 4.30pm or Saturdays 9am – 3.30pm.

Published by RNS Publications © Tel: 01253 832400 R4