Customer Flow IGCDP

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RA

MA

RE

ATTRACT

MATCH

EXPERIENCE DELIVERY


Our customers say



A customer flow is the activities a customer experiences from their first interaction to the final delivery of the service. For example, everything that happens to the EP in the Ra/Ma/Re customer flow. If AIESEC made their customer flow smarter and faster, I think they could achieve 2015







What does stranger mean? • Someone who doesn’t know AIESEC • Someone who’s interested in exchange but doesn’t know AIESEC or details

What do we do in this phase?  Pre-sales & Sales  Sign Agreements  JD structure  Legalization on PODIO  Invoice Generation


What does Open mean? • An interested person registered in the GIS • There’s no “moving a form to available” anymore!

What do we do in this phase?  Opportunity is on the system  Search Applicants  PODIO Link


What does In Progress mean? • A person who started clicking “apply” on opportunities he likes • Note: In the GIS, there’s something called matchability score, you need 60% score to be able to click apply

What do we do in this phase?  Selection process  Pre-Matching Process  Interviews  Final Answer


What does In Match mean? • Match is match 

What do we do in this phase? • Exchange ANs (the EP can do it alone virtually on the GIS) • Change status on platform • Send MA Package • Visa information


Real i z ed What does In Realized mean? • Doing the internship 

What do we do in this phase?  Delivery process  Pick up  Host support  Migration registration  Legality Realization (PODIO)  Experience  Follow up  Standards and satisfaction


Compl et e What does In Complete mean? • Finishing the internship

What do we do in this phase?  Standards and satisfactions Analysis  Negotiations  UP selling  Final evaluations of XP


Rei nt egr at e What does In Reintegrate mean? • The Trainee is back safe in its country 

What do we do in this phase? RE RAISE!!!







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