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RA
MA
RE
ATTRACT
MATCH
EXPERIENCE DELIVERY
Our customers say
A customer flow is the activities a customer experiences from their first interaction to the final delivery of the service. For example, everything that happens to the EP in the Ra/Ma/Re customer flow. If AIESEC made their customer flow smarter and faster, I think they could achieve 2015
What does stranger mean? • Someone who doesn’t know AIESEC • Someone who’s interested in exchange but doesn’t know AIESEC or details
What do we do in this phase? Pre-sales & Sales Sign Agreements JD structure Legalization on PODIO Invoice Generation
What does Open mean? • An interested person registered in the GIS • There’s no “moving a form to available” anymore!
What do we do in this phase? Opportunity is on the system Search Applicants PODIO Link
What does In Progress mean? • A person who started clicking “apply” on opportunities he likes • Note: In the GIS, there’s something called matchability score, you need 60% score to be able to click apply
What do we do in this phase? Selection process Pre-Matching Process Interviews Final Answer
What does In Match mean? • Match is match
What do we do in this phase? • Exchange ANs (the EP can do it alone virtually on the GIS) • Change status on platform • Send MA Package • Visa information
Real i z ed What does In Realized mean? • Doing the internship
What do we do in this phase? Delivery process Pick up Host support Migration registration Legality Realization (PODIO) Experience Follow up Standards and satisfaction
Compl et e What does In Complete mean? • Finishing the internship
What do we do in this phase? Standards and satisfactions Analysis Negotiations UP selling Final evaluations of XP
Rei nt egr at e What does In Reintegrate mean? • The Trainee is back safe in its country
What do we do in this phase? RE RAISE!!!