PRamaze Reputation Management Software Booklet

Reputation Management

DO YOU

CHECK REVIEWS? YOUR CUSTOMERS DO

82% of consumers read online reviews, with 52% of 18-54-year-olds saying they ‘always’ read reviews

4.3

1,285 reviews How do yours compare?

WHY - 3

NOW - 9

WHAT - 6

HOW - 7

Reputation Your reputation is what other people think of you, or your business.

Management Reputation management is the effort to understand, manage and influence what and how people think of your company or brand.

Software Our software offers automated and semi-automated tools to give you the best chance of improving your reputation.

WHY MANAGE YOUR REPUTATION?

“48% of consumers only pay attention to reviews written within the past 2 weeks” “84% believe that reviews older than 3 months aren’t relevant”

You need consistent positive reviews to be posted about your business.

“Among consumers that read reviews, 97% read businesses’ responses to reviews”

You need to respond to every single review you get.

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“Only 53% of people would consider using a business with less than 4 stars”

You need to have an average rating of 4 or more.

"76% of those who are asked to leave reviews go on to do so" You need to ask all your customers for feedback & reviews.

...BECAUSE IT MATTERS TO YOUR BUSINESS

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82% of consumers read online reviews, with 52% of 18-54-year-olds saying they ‘always’ read reviews

5

WHAT WE OFFER, MAKES IT EASY TO...

Generate Great Reviews From your own customers

Manage Your Reviews

From multiple platforms in one place

Promote your best reviews On your website, on auto-pilot

With lots more features to manage your reputation

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HOW TO MANAGE YOUR REPUTATION

Ask every customer for feedback

Direct happy customers to leave you a live review

Respond to ALL reviews

Display your best reviews on your website

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TO ATTRACT AND RETAIN CUSTOMERS

By asking every customer for feedback, you not only help your company to improve, but you strengthen the relationship you have with your customers.

We help keep negative feedback private, while urging only your happy customers to give a public review.

Our software is simple for you and your customer, ending in more high value pubilc reviews being posted consistently.

Responding to reviews gives you the free opportunity to continue the relationship.

It shows your customer service to potential customers.

Place our widget on your website, and we take care of the rest.

We post only your best, new reviews from different platforms to your site automatically.

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CASE STUDIES

By doing our job right, your customers and competitors don't need to know we're working for you in the background (thus the anonymity below)

Before using our software, one company was getting an average of 2 reviews per year.

With our software, they are on track for over 80 reviews per year

REVIEW POSTS INCREASED BY 3700%

One company (with over 10,000 reviews) had an average score of 3.69 prior to using our software. Since starting with us, they have improved to 3.95 while spending less than half the time they previously would managing their reviews

IMPROVED SCORE & SAVING MORE THAN HALF THE TIME

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ARE YOU READY?

FAQs

I'm not a techie, is this difficult to use?

Not at all. We will set most of it up for you, then with a few elements to implement at your side, you'll be up and running in no time

Do I need to install anything on my computer?

No. This is 100% online cloud-based software, so it works through any browser or device

Can I try before I buy?

Of course. You'll get a 2-week free trial for 1 location to see how it all works, and make sure it's a great fit for your company.

What if my company has multiple locations?

That's no problem at all. We can incorporate your different locations into a single account, so you can manage your entire company's reviews across all branches, as well as drill down to see just an individual location.

Are there any hidden costs after the free trial?

Before starting your free trial, you will have a full and transparent quote. There are optional upgrades, such as the ability to send emails, SMS directly from your dashboard, or if you want to manage more than 1 location, but everything is included in the price you see.

I already have 5 stars, why would I need this?

Firstly, congratulations, you're clearly delivering a great service. Although, remember that search engines, and most customers believe that any review over 3 months old (some only look at the last 2 weeks) are outdated. You must ensure there's a steady flow of great reviews coming in for your company to stay competitive and attract customers.

Does managing my reputation like this really help my business get found?

Google - "Responding to reviews shows that you value your customers and the feedback that

they leave about your business. High-quality, positive reviews from your customers will improve your business’s visibility..." https://support.google.com/business/answer/7091

Start your free trial - Cancel anytime www.PRamaze.com

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ATTRACT CUSTOMERS TO YOU WITH A GREAT ONLINE REPUTATOIN

Start your free trial

www.PRamaze.com

Reputation Management statistics source: brightlocal.com Dec 2019